Management Trainee Household Department (Plasticware Section)

DRY GOODS WAREHOUSE

March 7 – 19, 2016

Objectives: To deeply familiarize with the operational activities in Dry Goods Warehouse such as
RTV, STS and barcoding

 The area where-in goods are being received from the supplier, breaks down and checked
by assigned personnel to ensure the quality and that stocks are complete.
 RTVs or Return to Vendor items are also being processed in this area
 Proper Placing of the barcodes also occur in this area.

Supervisor: Maricel S. Osing

Office Staff: Donna Pearl Sepecio

CHECKING, BREAKDOWN and BARCODING

1. Personnel receives the following documents.
 Tracking Sheet – a checklist used to monitor current status of the stocks, date and person
assigned.
 Cargo Receipt (CR) – An acknowledgment receipt where-in the number of stocks in
cartons/bundles/crates etc. can be seen.
- The due date can also be seen in the CR.
 Delivery Report (DR) – A receipt coming from the supplier where-in the items that were
delivered by the supplier, stock number, quantity of items and raw amount of items are
listed.
 Purchase Order (PO) - Often called as checklist, used/marked to check items. Usually
comes from KCC (buyer) wherein the list of items to be purchased can be found.
2. Locate all the cartons/bundles/crates etc. and place it an area.
3. For each item that you will find, check for the stock number and break down all the items by
counting every items inside.
 Check and record the actual quantity of the items in the DR if it matched. If the
stocks are complete and matches the DR, encircle the quantity in the DR.
 If item is present in P.O. but not in D.R., it is considered excess.
 If item is present in D.R. but not in P.O., it is considered lacking.
 If stock no. is different in D.R. & P.O., call supplier to check which stock no. is
correct & check system (POS/Oracle)

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Management Trainee Household Department (Plasticware Section)

 If stock no. is not correct, request P.O. (Request for P.O. form)
 If item is in present in actual and in DR but not in PO, then request for PO.
4. Ensure that items are in good condition. If item is damaged, separate it after it has been
barcoded to be forwarded to RTV section (Return to Vendor).
5. When items are complete and in good condition, sign tracking sheet & forward to office for
barcode printing by encoder. Specify in tracking sheet what type of barcode: carton (CTN)
or sticker (STR).
6. Barcode will be checked by the Quality Assurance Personnel (QA) to be sure that the
quantity of needed barcodes versus the actual number of barcodes matches, as well as the
price and stock number.
7. Once barcode is ready, personnel may now commenced to the proper placement of barcodes.
Barcodes must be placed at the upper right of the item in front.
8. While tagging of barcode is ongoing, QA will roam around to check randomly ten kinds of
stocks that has been barcoded already. This is to assure that barcodes were attached properly
and quantities are complete.
9. All damaged items must be put in a carton and label together with DR and no. of items
damaged and ready it for RTV.
10. After everything had been done, sign the tracking sheet and submit it in the office for the
Receiving Report (RR) to be forwarded to the heads of respected departments.
a. RR must be printed in two copies; one for the stockman of the respective department
who will receive the goods
b. another one for the dry goods office copy
NOTE: make sure that the items are checked and let the stockman sign at the RR after
it has been turned over to them
11. Personnel must now secure the items in one area for it to be ready for transfer to the forward
stockroom of certain departments.

BARCODE
Barcodes are vital and is considered as a mortal sin if items are displayed without barcodes. There
are six parts of the KCC Barcode.

 ORIN – (Oracle Retail Identification Number) orin are considered as back up for a
barcode. Once the barcode cannot be read by the scanner, the orin can also be used.

 ITEM DESCRIPTION – where in the name or details of an item is found

 PRICE – the amount of an item

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Management Trainee Household Department (Plasticware Section)

 SUPPLIER CODE – an identification number assigned to a supplier

 AGE CODE – age of item represented with letters (1st letter – month / 2nd letter – year)

 BARCODE LINES – Bar lines being scanned by the scanner in which a unique
combination of numbers are assigned for a certain item.

 BARCODE Number – combination of numbers assigned in the Bar lines.

STS (STOCK TRANSFER SYSTEM)

Responsible for the transfer of items from one mall branch to another branch/ location

In-charge: M’ Marilyn Acaso

Two Types of Transfer:

1. Stock Transfer System (Store & Warehouse Inventory Management)

o Inventory Out ex: KCC Gensan – KCC Marbel
o Inventory In ex: KCC Marbel – KCC Gensan
o Items that have been received or issued R.R. and is presented in inventory (in the
system) can be transferred.
2. Manual (STRS/ Stock Transfer & Receiving Slip)
o For items with no inventory/ concession or consignment items
o Can be used for outright

Note:

- Items have a 3-day due date

- Each transfer must be recorded in logbook (date, P.O. #, STS #, department & no . of
cartons

STOCK TRANSFER SYSTEM PROCEDURE

1. Open system in computer. Enter transfer info: from, to and department

2. Scan item
3. Manually count & check item for transfer. Input quantity in system.
4. Save entry. System will automatically generate transfer no.
5. Pack items securely. Label box with transfer no. & receiving department.

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6. Place stock address form on the box. This is to identify the date of transfer, from & to,
department, STRS no. & quantity of boxes.
Note: If item needs more than 1 box, just add box quantity. Scan item & input quantity.
Save it & the same transfer no. will be issued. Price must be the same in actual & system.
7. Input transfer in logbook.
8. When STS form is printed, attach transmittal form and have it approved by head.
Transmittal form should have 3 copies for warehouse, receiving & destination. Includes
STS no., gatepass no., quantity & department.

MANUAL TRANSFER PROCEDURE

Concession items are charged for transfer of big items, issued with charged slip. For
outright, no charge. Charge slip is sent to accounting. Gate pass should be issued by head.

 Items are checked by cartons

 Fill out STRS. DR# is attached. Label carton.
 Item is sent out.

RTV (Return to Vendor)

In-charge: Patricio Manlunas Jr.

Two Types:

1. Upon receive – items are still in warehouse (c/o checker)

2. Selling Area – selling area display (c/o stockman)

RTV Procedure:

 Open RTV System in computer. Create new entry. Input department, supplier code & age
code
 Scan item
 Remove barcode before packing. Pack items securely.
 Label package with generated RTV no. and supplier name.
 Record info in a logbook to keep track of items.
 Create a printout.
o For Upon Receive – have it signed by head
o For Selling Area – stockman should have it signed by supervisor, buyer &
returned to RTV, signed by head

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Management Trainee Household Department (Plasticware Section)

 Items will be returned to supplier. Racking is done to keep track of items when storing.

Reasons for RTV

 Damaged
 Not in P.O.
 Buy back
 Damaged for replacement
 End of season
 Consignment
 Slow moving
 Pricing

Note:

- Items with no barcode or R.R. can’t be returned

- Some suppliers don’t accept returns. These items are either proposed for markdown or
disposed (Ex: Sansui, Household items & glassware items)
- Make sure to have a copy of the generated RTV for the supplier

Breakage Allowance

A 2% breakage allowance is given to selected items. If items are below the 2%, it is
proposed for markdown if item can still be sold. If item is above 2%, contact buyer and ask what
to do with item.

OBSERVATIONS

The warehouse can be considered as the heart of the mall. It is where items are being
received, checked, barcoded and delivered to all the departments to the respective customers.
Quality and number of items are being checked thoroughly so that minimal or no problems will
be encountered before handling the items to the departments. Personnel assigned in the breakdown
must carefully review their items because once items delivered to the department are lacking or
has damage in it, the said stocks will be brought again to warehouse as it will not be received by
the department concerned and the worst part is that it will be charged to the personnel assign.
Tagging and barcoding of items are important and proper placement of barcodes are essential
because it is where the description and the price and the unique numbers assigned to that item are
found for it to be read and registered in the POS.
As to personnel, I can say that the personnel here in Gensan are more knowledgeable of
their jobs, but at times there are instances that they tend to do wrong things like manipulation of

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quantities, plus minus, just to finish up one thing and proceed to another. Implementation of rules
such as prohibition of sitting in the stocks whether it is breakable or not is lax.

Over all, the warehouse training is a full packed training where in you will already get to
know the stocks that you will be dealing in the selling area, as to how it is being received,
barcoded, processed and turned over to the respective departments.

CUSTOMER SERVICE
March 20 – 30, 2016

Objectives:
to familiarize the counter checking operations and handling of customer complaints and inquiries.

Customer service people functions not just basically answering concerns of customers. But as well
as roving inspection, checking of uniform of personnel, make up list of good customer service
departments and bad customer service departments.

DUTIES AND RESPONSIBILITIES OF CUSTOMER SERVICE

 Entertains complains (both) customers and employee
 Records complains
 Submit OGSM every month
 Handles Left items, either used or new items, documents cash and customer purchased
items that were left in the mall.
 For cash: Cash is being turned over to treasury by cash transfer slip
 As for the Customer Purchased Items, Customer must know first the items that he/she
bought before it will be released to the customer.
 Unclaimed Items after the duration of one month will be turned over to People Group
Office or to the Store Manager.
 Used items will be turned over to the Gawad Kalinga by KCC.
 Customer Service also issues gatepass for customers who lost their receipt.
 Customer Service is also responsible of entertaining text messages feedbacks from
customers.
 Monitors Counter Checker, Paging Counter Fitting Checker.
 They also monitor:
o Gift Wrapping Activities
o SOS Requests
o Cash Invoice

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o Delivery Receipt
o Suppliers Receipt
o First aid
o Charge to and Incentive to Checkers Reports (ATP)

 They also sign discounts of MDRS prepared by the head

 They also fix OR problems. They need to receive the barcode for the CS to punch the OR
items or the charges will go to the personnel who requested the OR.
 They are also responsible of placing the coin bank in the counters.
 Attends Department of Trade and Industry Seminar
 Attends to customers that committed damage to an Item.
 Receives 50% down payment of an item.
 Refunds Items
 Signs Price Quotations
 Makes Certification for Late ORs
 Signs color coding for the Gatepass for checkers

1 Day Exposure to Selling Area

March 20, 2016

ROVING
Check counters for:
 Donation cans – if full, return to CS office then turned over to treasury
 Magazine displays – organize stand, restock
 Health & beauty products – arrange if disarrayed
 Blue baskets & trolleys
 Dirt – page for DJAS (janitorial services)
 Unnecessary & items not purchased left by customers – place in one basket to be returned
to corresponding departments after
 Children separated from parents or companions – paged
 Lost & found items – logged in logbook, proof of ownership is needed when claiming

CASHIERING
March 21-23, 2016

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Management Trainee Household Department (Plasticware Section)

Just like in the selling area, every cashier will have their morning ceremony.

Prayer
KCC Corporate Mission and Vision
Pledge of Loyalty
PEPTALK

CASHIERING OPERATIONS and POINTS TO REMEMBER

1. In the cash room, cashier must find out his/her assigned POS and get cash beginnings/float
of 1 to 10 or 1,210.
2. Get a cash request depending on the need of your post because there are post located in a
busy counter and there are not. Cash request may be 1000bills and 425 or 2000pesos and
525pesos.
Note: before leaving the treasury, one must count the amount of cash he/she is carrying to
avoid shortage and misrepresentation of cash reports.
3. Proceed to the assigned POS together with your clerk/counter checker ID and your
password.
4. Load the cash and check the printer if the Journal needs to be replaced.
5. Check the Swiper if it is already on and functioning and if thermal paper needs to be
replaced.
6. TRANSACT.
7. Greet and Smile Customers and ask if they have a KCC/Bonus Card. If a customer has its
bonus card, press MEMBER in the keyboard and swipe or scan the barcode of the card.
8. Scan all the items. Take note of the prices and description of the items if it matches the
barcode. If it did not matched the barcode, verify it to the sales personnel if what is right.
If the POS is wrong, cashier may issue a reporting regarding the said matter.
9. If all items were already scanned, press TOTAL.
10. FOR CASH TRANSACTION:
a. Input the cash amount. Press CASH TENDER in the keyboard and the cash drawer will
open. Put the money in the drawer and take the change in the drawer and give it to the
customer.
b. Give the receipt to the counter checker and thank the customer.
c. You may also inform the customer that he/she is entitled to get a raffle entries
(depending on the amount of purchase, for Department Store;300pesos=1 raffle entry,
for Supermarket; 500pesos=1raffle entry)

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d. You may also inform the customer about the latest shows/concerts and the tickets the
customer may avail by presenting the receipt.
e. If the item has a validation, and the POS ask for a validation slip, get the validation slip
and place it in the printer for it to be machine validated.
11. FOR GIFT CHECK TRANSACTION
a. If customer has a Gift Certificate, hit TOTAL and then BC Gift Check and scan the
Gift Check. Hit enter and validate the Gift Check.
b. Input the cash amount. Press CASH TENDER in the keyboard and the cash drawer will
open. Put the money in the drawer and take the change in the drawer and give it to the
customer.
c. Give the receipt to the counter checker and thank the customer.
d. You may also inform the customer that he/she is entitled to get a raffle entries
(depending on the amount of purchase, for Department Store;300pesos=1 raffle entry,
for Supermarket; 500pesos=1raffle entry)
e. You may also inform the customer about the latest shows/concerts and the tickets the
customer may avail by presenting the receipt.
12. FOR CARD TRANSACTION
a. Know the Card Type whether it is Metrobank, BPI, BDO and whether it is BANCNET,
AMEXCO, VISA etc. for the right swiping machine.
b. Ask for a valid ID if necessary.
c. Swipe/insert the card and input the amount.
d. Print the charges and have it sign to the customer.
e. Hit in the keyboard whether it is BANCNET, VISA, AMEXCO etc.
f. Input the approval code, the card number and the card validity.
g. Give the receipt to the counter checker and thank the customer.
h. You may also inform the customer that he/she is entitled to get a raffle entries
(depending on the amount of purchase, for Department Store;300pesos=1 raffle entry,
for Supermarket; 500pesos=1raffle entry)
i. You may also inform the customer about the latest shows/concerts and the tickets the
customer may avail by presenting the receipt.
 If customer has accumulated a receipt worth P300.00, they have an entry to the Rambol
or other promotions if there is any.
Notes: If card transaction fails, call counter coordinator and ensure the following:
- Try card in another swiper
- If card is empty or insufficient, expired or etc, ask for another card discretely or to pay in
cash
- If bank is down, try rebooting swiper.
13. At the end of the day, count all your cash and write them in the Cashier’s Report.

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14. Input all your declaration in the operator declaration in the POS.
15. If it proceeded with confirm float, meaning to say that you are balanced. If one of the
charges/cash was marked red, meaning you are either short or over.
16. Bring and surrender everything to the accounting for the report. In there you will find out
whether you are short or over and how much is the amount.

Item Not Found

- if barcode is present but can’t be found in system, notify department immediately
- concerning department should look for the same item immediately to avoid delays

Cashier Forms/Reports
 DT/Daily Transaction
 Cashier’s Report – remittance report

Counter Coordinator
 Deliver cash for requests
 Checks voids, adjusts transactions
 Supervises counter activities

COUNTER CHECKING
March 24 – 27, 2016

Every counter checker goes to the cage to know their assigned POS. Every day they change their
POS and they partner with different cashiers daily.

1. Prepare the cutter, tiebox, packing tape and stapler with size 10 ammo before going to the
assigned area.
2. Go to the assigned POS and clean the area.
3. Plastics will be delivered to you by your co- counter checker.
 Sizes of Plastics
 5x7
 8x11
 10x13
 Tiny
 Medium
 Large

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 Extra Large
4. In the area, arrange the plastics so that it will be nice and clean looking. 4
5. Give your ID number to the cashier for her to input it in the POS along with her ID number
and password.
6. When ready to receive customers, always smile and greet customers to let them feel that
you are ready to serve them.
7. As the cashier scans the barcode of every item, check if it matches the tags and the price
that appears in the POS.
8. Check the Validation Slip if there are any if it matches the items the price and the quantity
in the Slip and the Machine Validated Print.
9. Check for the tags that needs to be deactivated. These tags are attached to items for security
reasons. These tags include the following:
 Hard Tag
 Hard Pin
 String Tag
 Flexi Tag
 Soft Tag
10. If tags are present, remove it using a detacher or simply cut it from the item. Note that this
tags should be removed or it will trigger the alarm of the department store that might cause
inconvenience for the customer.
11. After securing the tags, check the item for:
 Stains, runs, and buttons
 Damaged parts, zipper stiches
 Sizes, colors, strings, measures
 Pockets and the likes
12. If items are clear from any forms of damages, count the items and place it inside the plastic
bag.
13. Check the pieces of items in the receipt and as well as the actual items if there are un-
punched items.
14. Give the item to Customer and thank them for buying.
15. After the declaration of the cashier, the checker may now exit in the POS and return the
remaining plastics in the cage.

Note:
- If there is a loss or excess in the transaction, counter checker notifies cashier at once
- Removes hard/soft tags

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Management Trainee Household Department (Plasticware Section)

Counter Checking Group Reports

Cashiers/ Counter checkers submits daily reports of incidents like items with no barcode,
markup or markdown, no less items and etc. These reports are submitted to CS.

 CS segregates reports according to departments

 These are collected or given to corresponding department heads.
 Reports are returned to paging counter.
 CS segregates reports again, but now according to issues like markdown/markup, & no
less. Other reports not falling under these categories are forwarded to encoding.
 Reports for markdown/markup, no less are forwarded or collected by MIS.
MIS returns reports and forwarded to encoding.

OBSERVATIONS:

Customer Service Representative is a one tough job for me as you will be dealing with
different kinds of people. Knowing the functions and their scopes will help us a lot in the selling
area as well as to remind our personnel of what should be done and what is right.
During our stay in Customer Service we learned that the said department does not cater
just the customers’ concern alone, but as well as the concerns and the performance of the whole
department store operations. From the personnel down to the stocks.
The reports of the cashiers and the counter checkers plays an important role in the
department. From their department heads will be able to know the discrepancies of the
department in which most of the time this discrepancies are being hidden by the personnel to
avoid being scolded.
Counter Checking reports should not be places as RTS or Refuse to Sign if they were not
able to seek the said person to sign. Most of these counter staff do this if they don’t feel to seek
the personnel concern. Another thing is that counter staff including coordinators are fond of
sitting inside the counters and crossed their arms most of the time even if customers are in-front
of them.
During our roving, most of the personnel also even heads are fond of crossing their arms
in the selling area. Selling supervisors are most of the time inside their FSRs because they are
busy doing their reports and/or POs.
Also, personnel tend to do the right thing if they see any employee of the customer
service roaming around. It would be of great help if our customer service representative that
roams around the store would be in civilian attire or like a mystery buyer for an instance.

SELLING AREA; HOUSEHOLD DEPARTMENT / PLASTICWARE

March 31, 2016 – onwards

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Management Trainee Household Department (Plasticware Section)

Objectives:
 To familiarize the items. Understanding the procedural concerns of the department such as
Visual Merchandising, Stocks Management, Purchase Orders, Delivery Manner, and
People Handling.
 To familiarize the stockroom activities.
 Personal Assessment and Deployment to Furniture Department

Department. Manager: S’ Emil Garcia

Supervisor: M’ Lomelyn Genodia – Plasticware
S’ Gilbert Ramos – Glassware & Kitchenware
Buyers: M’ Venice Insular – Outright
M’ Shaira Mercado – Concession

The Household Department with 13 as the store code number assigned is where you can find
different kinds of basic things that is being needed in the day to day life. The Household
Department is composed of three sections: Plasticware, Kitchenware and Glassware.

Brands & Manpower

Inside/
BRAND SUPPLIER NAME DEMO Outside
Promo
OUTRIGHT
Uratex Polyfoam-RGC International Corp. 1 Outside
Quality AFC Manufacturing Inc. 1 Inside
Sunnyware Philtop Industries Inc. 2 Inside
Slique Sunbeams Impex Inc. 1 Inside
Masfelx Ramesh Trading Corporation 1 Outside
Scotch Brite 1 Outside
Omega; Kujaku Much Prosperity International Trading 2 Outside
Familia and Outside
Caleyan Marketing Corporation 3
Lock N’ Lock
Home Gallery Atlas Home Products Inc. 5 Outside
Urban Kitchen Max Ideas Marketing Corporation 1 Outside
Melawares CDC Manufacturing Corporation 3 Outside
JC Lee JC Lee Woodcraft 1 Outside

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Lincon Phil Aluminum Manufacturing Outside

Universal 1
Corporation
Rosetti; Zebra Kitchen Beauty Marketing Corporation 1 Outside
Ocean; Meyer; Inside
World Class Concept Corporation 2
Prestige;
Metro; Europro Mirage International Corporation 2 Outside
Sunnex Metro Kitchenware Inc. 3 Outside
Go King; Inside
Peacock; Bodega 168 2
Kitchen King
Westing House; Outside
Kellsons Inc. 2
Futura
Tepal Rustan Marketing Corporation 1 Inside
Apollo Mutual Success Inc. 1 Outside

THE TEAM’S DAILY ROUTINE

PRAYER – To guide everyone’ work, a prayer is a good start to bless everyone with the Divine
Grace of God.

Philippine National Anthem – Singing of the Philippine National Anthem is still practiced in the
mall’s daily ritual as to always remember that we are still Filipinos serving our co-nation and the
rest.

KCC Corporate Mission and Vision – being recited and memorized by everyone in heart and mind
to stipulate in to them the core values of a KCC employee.

KCC CORPORATE MISSION AND VISION

To be the BEST in what we do
by providing COMPLETE merchandise
and highest possible QUALITY of SERVICE
to make our customers HAPPY
so that they keep coming back.

Pledge of Loyalty – is being recited by everyone as to stipulate in their mind that they need to
smile and greet every customers. Greeting and smile are one of the important things that a certain
employee must practice and put in the heart of everyone.

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PLEDGE OF LOYALTY
I solemnly promise and declare
that for any customer who comes within 3 feet of me,
I will look at them in the eye, SMILE AND GREET THEM.

Morning Exercise – morning exercise is also being observed as to give refreshment to the
employees most especially to those who still would like to take a nap.

PEP Talk (People Talk) – relaying information and constantly reminding our team of their duties
and responsibilities and the standing of the department as to the sales update and needs of the
department and the team.
 PAR (parameters) – target to be reached by each department
 AC (Average check) – amount of purchase a customer must buy
 AQP (Average Quantity of Purchase – no. of items a customer should purchase
 DSOA (Department Store Overall) – the current standing of the Department Store versus
the PAR

Forms & Usage

FORM USAGE
 2 copies, Supervisor and PG
 Requires details of the violation/ incident & employee
EVIR/ Employee
information
Violation &
 Received & filled out by employee, recommended by supervisor,
Incident Report
approved by manager
 Forwarded to PG
 List of best sellers & poor sellers
Hotcakes &
 Concession – monthly, outright – weekly
Lemons
 Prepared by Demo and Supervisor, submitted to DM
Canvas Sheet  Competitor prices & items for comparison
 Do not include in canvas sheet
Canvas Report
 Points to consider when canvassing
Monthly Sales
 For monthly submission
Report
 Used for inventory & monitoring
Call Sheet
 For P.O. or requisition of repeat items
 Attendance monitoring
Attendance Sheet  / for present, LV for leave, A for absent and RD for rest day

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 For adjustment of actual price items (damaged/ non-moving)

Markdown Form
 Given to buyer together with printout (SWIM)
 For adjustment of items
Inventory
 Inventory in & out only
Adjustment Form
 Item left, damage, actual price
(Reg/ Outright)
 From DM, submitted to buyer
 From MS, prepared by demo, checked by stockman
Consigner Pull-out
 White, pink, yellow
Slip
 For pull-out of concession items
STS/STRS (Stock
 For transfer of items outside department store
Transfer Slip/ Stock
 Attached with R.R.
Transfer Receiving
 With additional location
Slip)
 Stockman’s checklist when store closes
Clearing Checklist  Checks the lights, equipment, cages and etc to ensure safety when
leaving stockroom & selling area
 Change of schedule, uniform
Request Form
 Out on official business
Application for  Attached to letter from company explaining why employee was
Leave of Absence absent
MDRS
(Merchandise  For discounts and replace items
Discount and  Prepared by demo/ salesclerk
Return Slip)
Stock Transfer
 Transfer of items to other mall branch
Form
Evaluation Form  For demos/salesclerks who are renewing contract
Notice for Demo  To notify that the employee is AWOL or resigned
(AWOL/ Resigned)  To PG
 Memos/ letters coming from suppliers; approved by store
manager
Work Permit
 For suppliers who visits store for their display
 For security to allow them
 Request of office supplies & other materials needed in stockroom
SRIS (Supplies
or display (forms, cleaning materials, packaging, etc.)
Requisition and
Issuance Slip)

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 For Concession
Daily Sales Report
 Report of daily sales
 For VALE
ATP (Authority to
 2 copies, cashier & PG
Purchase)
 Attached w/ gate pass
 Half-day, under time
Person Pass  From DM, signed by PG
 Personal out
NDA
(Notice of  From PG
Disciplinary  Notes what penalty is given to employee
Action)
EOC (End of
 15 days to notify PG (prepare for replacement, etc.)
Contract)

Monthly Reports
- Hotcakes and Lemons
- Monthly Sales Report
- Delivery Concerns
- Best in Smiling and Greeting Employee
- Total number of personnel for the month
- Stockman’s Report
- Comments and Suggestions
- Qualified Personnel / Justification

Stocks Management/ Stocks Handling

 When receiving stocks from the warehouse, stocks are checked for damage, quantity,
description and etc. This is to ensure that stocks received are in good condition & complete
 Stocks are transferred from one location to another using trolley for quick & ease of
transfer. This is also to avoid mishandling of stocks during transfer.
 Cartons, sacks & packaging of stocks are labelled properly: department, carton no., and
other information to avoid loss and to ease transfer

Note:
- Cages must be locked to secure items. Each cage should have their own trash bins and
cages must be cleaned daily

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Management Trainee Household Department (Plasticware Section)

- Items in shelves are arranged per sizes, style & color & shelves must be cleared of
unnecessary items
- Inventory is done to check the progress of items from selling area & stockroom

Extension Displays
 Store manager approves all extension displays
 Extension displays are by season but there are also permanent displays
 STRS is required to transfer items in extension displays

Bargain Box
 Sale items are displayed during weekends to increase income and to get rid of aging or
slow-moving stocks
 Bargain boxes are taken & returned to VMS section in dry goods warehouse.

Purchase Orders – list of items ordered by buyer from supplier

 No P.O. for 45 days/ 2 months, follow-up from buyer

When Ordering Stocks:

 R.R. is submitted to buyer (basic items/ repeat orders)
 Buyer creates P.O. and sends it to supplier
 Supplier provides stocks and issued delivery & cargo receipt
 Upon receipt of stocks, warehouse checks & barcodes item.
 Encoder creates a Receiving Report. P.O. is sent to accounting.
 Stockman receives stocks, signs R.R.

Sales Plan/ Quota

 Each department/ brand is given a monthly & daily quota by merchandising
 An initial percentage is added to the quota by the store manager
 Department heads/ supervisors increase the quota by percentage to give the department or
brand an allowance to reach and exceed their quotas. NOTE: This is confidential.
 The monthly quota is divided into 26 (working days) to get the daily quota.
 The percentage added to the monthly quota also depends upon the previous yearly or
monthly performance of the department or brand.
 Supervisor makes a monthly report on employees who reached their quota

Requisition for Supplies

 Fill out SIS form for outright, Requisition Slip for concession
 Have it signed by Stockman, Supervisor, DM, & Store Manager

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 Submit form to custodian

o MWF – request
o TTHS – release
Note: items must have custodian’s stamp

Price Change
 Merchandising forwards list of items for price change at the DS office
 Items w/ price change are pulled out of selling area
 Previous price in barcode is erased and item is priced according to print out
o Check price before displaying
o Person who checked price change must sign printout

Markdown
 For aging and slow moving items
 Re-markdown every 12 months
 Has a duration
 Department proposes items for markdown
 Items are inputted in Markdown System. Initial status: blank in remark, if approved: system
will show APPROVED in remark
o Buyer approves
 When approved, merchandising will call department and issue printout
 Items can only be priced on effective date
Note:
- Separate markdown items according to effective dates
- Items for markdown must not be displayed until effective date
- If new arrivals have markdown prices, call buyer & end markdown price for that
item

Items with No Barcode

 Look for similar item and copy barcode info (no. & size)
o If item is different size, only copy barcode number and note actual size
 Record item in logbook
 Submit item and logbook to encoder
 Encoder creates barcode
 If barcode is not approved, items are proposed for actual price
Items for Actual Price
 Damaged, dirty, no pair, etc.
 Present items to buyer and buyer assesses the items before pricing

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Management Trainee Household Department (Plasticware Section)

Department Store Wholesale Procedure: (Check Transaction)

1. The cashier must call the authorized wholesale in-charge (WI).
2. The WI must verify if the check was already approved by the Wholesale Manager before
punching the items. Also Credit limit should be noted at the back of the check.
3. The WI must monitor the punching and checking of the items at the POS.
4. Call for a counter coordinator for POS discounting of items (if any).
5. The WI will fill in the check with the following: Date, Payee (KCC Mall Property Holdings
Inc.), Total Amount Purchase (in words and in figure).
6. Cashier will tender the check requisition.
7. The WI should monitor and supervise the proper packing of items.
8. Inform the Supermarket Wholesale Department for the total amount purchase for proper
posting.

For P.O. Transaction

1. Items must be transacted at Wholesale Counter only.

2. PO must be approved by the Wholesale Manager.
3. The supervisor must prepare a Sales Invoice/Delivery Receipt
4. Sales Invoice/Delivery Receipt must be validated.
5. The Wholesale In-charge must inform the Wholesale Department of the total amount of
purchase for proper posting.

Note: Original Copy – Customer Copy

Yellow Copy – Cashier + P.O. form + Tape Receipt
Pink Copy – File

For Item Canvass

1. Fill in the canvass form provided by the entity (use blue or black ink).
2. The following should be noted on the canvass form:
a. Price may change without prior notice.
b. No reservation of stocks unless with 50% DP (down payment)
c. Attach Bank Certificate for government entity.
d. Attach Tax Withheld form, if applicable.
For Bidding Procedure

1. Verify first the check at the check verification counter.

A. For government checks, the following are required:

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Management Trainee Household Department (Plasticware Section)

i. Bank Certificate (ADA – Advice to Debit Account)

ii. Tax Withheld (if applicable)
iii. Purchase Order (P.O.)
B. For Private entity check, refer first to the Treasury Department for
approval.
2. You can transact at any Department Store counter.
3. You may issue Cash Invoice as requested.

***Check should be attached with Bank Certificate (Gov. Entity) and Tax Withheld Form (if
applicable)
***Supervisor Incharged/DM are only allowed to sign the canvass and bidding forms.

SELLING AREA

In the selling area, the department head must check everything to assure that the operation must
be in place and if any problem might arise, the department head is there to provide solution to the
problem.

Visual Merchandising
Principles
 Easy access
 Comfortable
 Educate

Merchandise Presentation
 Color coordination – arrange items according to colors
 Tops & bottoms – suggestive display
 Light to dark – Left to right, top to bottom
 Sizes – smallest to biggest
 Mix and match

Visual Team handles the following:

 Mannequins
 Display tables
 All 2-ways beside mannequin & display
 Overhead display
 Focal

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Combination display – complete looks that go together

Impact – same type of items
- Shows full range of color & material
Focal Point Display – pause point

 Stocks must be properly displayed in a manner that it will be comfortable for the customers.
 Barcodes must be placed properly.
o Note: Breaking the standard placement of barcode may apply in case to case basis only.
 Arrangement of the stocks for showroom may be coordinated with the Visual Merchandising
Department.

PERSONNEL:

Absences & Lates

 All employees should always be present & on time
 Demos must present a letter from their company informing their absence or leave
 Consecutive absences & tardiness is subject for EVIR
 No letter is subject for EVIR
 Supervisors/ DMs checks and signs demos/salesclerks’ DTRs; note no. of days and
no. of minutes late

Break Schedules
 Breaks are taken by batch to ensure that the selling area is still manned
 Entry passes are distributed into groups. No entry pass, no break.
 Employees must take their break on time. In the event that a demo/ salesclerk is
still assisting a customer, have another demo/ salesclerk assist.
 Orange pass- break, yellow pass- powder room comfort room, blue pass- office

Aisle Greeters Schedule

 Greeting schedules are made to ensure that aisles will be manned by
demos/salesclerks who will greet customers

EVIR Process
 Fill out EVIR form
 Form must be stamped by employee, supervisor & DM
 Form is forwarded to store manager, signed by SM
 Form is sent to PG
 PG reviews & notes the penalty or suspension. Attaches NDA.

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Management Trainee Household Department (Plasticware Section)

CHECKLIST ON SELLING SUPERVISORS

1. Check the personnel of the Department
1.1 Attendance and Punctuality – number of trainees, promodisers, sales associates, stockman
in the selling area.
 Schedule of day-off, vacation leave, sick leave, and suspension
1.2 Grooming
 Proper make-up and haircut
 Prescribe shoes and uniform
1.3 Work assignment
2. Checks environment and facilities
2.1 Cleanliness and orderliness of the department (alignment an fixtures)
2.2 Lights
2.3 Air condition
2.4 Nearby counters
3. Checks cashiers and checkers assigned in the department
4. Check forward stockroom
4.1 Presence/availability of the stockman
4.2 Movement of stocks (replenishment/first-in-first-out)
4.3 Cleanliness and orderliness
4.4 Completeness of passes (yellow/orange/blue)
5. Checks the completeness of stocks requisitions
6. Checks/inspects displayed merchandise including extension displays
6.1 New arrivals
6.2 Complete assortment of stocks (style, size, color)
e. Replenishment of stocks
f. Make sure all showcase/racks are filled with stocks
6.3 Appearance; sees to it that new arrivals and merchandise on display are properly pressed.
6.4 Quality Merchandise (raveled/damaged)
7. Handle Customer Service
7.1 Complaints
7.2 Returns
7.3 Discounts
7.4 Sees to it that counters are not crowded with customers
8. Supervises the performance of staff
8.1 sliding/personnel distribution
8.2 availability of personnel during peak hours and peak days
8.3 selling ability –merchandise job know-how

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Management Trainee Household Department (Plasticware Section)

8.4 Productivity – attentiveness and aggressiveness in assisting customers

8.5 Behavior and conduct – Personality Projection
9. Monitors stock level performance
9.1 Aging stocks
9.2 Inventory per classification (under/over)
10. Reports any merchandise discrepancies
10.1 Loss and breakages
11. Reports to merchandise the following:
11.1 Customer queries and questions regarding merchandise
11.2 Fast and slow moving items
11.3 Feedback on merchandise quality
11.4 Follow-up stocks needs – new stocks / supplies
12. Follow-up store procedures, policies and requisitions.
12.1 Operations
12.2 Conduct of Employees
12.3 Good grooming
12.4 Security Measures
13. Recommends personnel for:
13.1 Changes of schedule and orientation
13.2 Change of status
13.3 Promotion/EOC
13.4 Re-assignment/transfer
14. Maintains constant and vigilant security measure
14.1 Items left by customers to Customer Service
14.2 Items unsold which are left at the counter to be returned at once to its respective
departments
14.3 Spot cabinets, modules, drawers and fitting rooms for possible item reservations.
14.4 Proper use of company documents
15. Submit reports as required by management
16. Plans/checks the next day’s manpower headcount and their activities
17. Refers and discusses with Department Managers any operational matters which requires the
immediate attention and decision for the department

 Uniform must be complete and worn in place.

 Behaviors in the selling area must be observed.
 Remind the team to smile and greet customers if they don’t do so.
 The team must be visible in the selling area if in case customers need them.
 Report making must be done not in the selling area.

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Management Trainee Household Department (Plasticware Section)

 Employee must observe the dos and don’ts in the selling area.
 Placement of employees in the selling area must be strategic especially when an employee is
absent.
 When an employee did a violation or an incident happened, one must explain that he/she must
explain in writing through the EVIR form why did he committed the said violation and that
it will be still investigated.
 Employee who would go on leave must secure a Leave of Absence Form to be filled out by the
requesting party.
 All personnel are allowed to take their break for only 1 hour and divided into 30 minutes each
break.

OBSERVATIONS:

Being a supervisor is a one tough job. You should be knowledgeable and skillful enough
to handle such responsibility. Every decision must be precise as much as possible. Personnel must
be intact and are ready all the time. Choosing the right people for the right job is crucial as well as
choosing who will be regularized. It is difficult for you to decide most especially when you need
to end an employee who needs a job to support his/her family.
Careful planning and strategies must be observed also as to not hamper the operations of
the department and not to affect the sales. Technically speaking, you cannot be a head if know
nothing. Being a head needs a broader mind and a careful heart in deciding everything.
In terms of merchandise, Plasticware need a lot PO works to do, because items in the said
department are basic and is needed all the time by the consumers. It is most appreciated if we could
cater all the needs of the valued customers and as well as addressed their concerns.
I know that I will be learning more if I will be deployed already in Zamboanga due to the
different environment and different needs of the customers, nevertheless it will be a challenge for
everyone to cater the needs of the customers as well as hitting the target of the whole team.

FORWARD STOCKROOM (FSR)

After breaking down the items and assuring the quality of the stocks, items are now being
forwarded to the respective departments, particularly in the forward stockroom.

 Stocks together with the RECEIVING REPORT or RR is being received by the department
head and confirms the stocks are complete and in good condition.

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Management Trainee Household Department (Plasticware Section)

 After receiving the stocks, proper filing of items must be observed as to not damage the
items and for easy pull out and refilling in the selling area.
 Forward stockroom are made for specific items not like in the warehouse were-in almost
all the items of the department store are placed inside.

7S IN THE WORKPLACE

SORT – remove what is not needed and keep what is needed

SYSTEMATIZE – arrange essential items in order for easy access
SHINE – keep things clean and tidy; no trash or dirt in the workplace
STANDARDIZE – establish standards and guidelines to maintain a clean workplace
SAFETY – freedom from unacceptable risk or harm brought about by clean and orderly
environment
SELF DISCIPLINE – doing the correct things spontaneously without being told or ordered. Create
awareness of all 7s and train to implement.
SUSTAIN – made 7s a habit and teach other to adhere to established standards.

OBSERVATIONS

If the warehouse is the heart of the department store, the forward stockroom is the heart of
a certain department. Stock filing must be arranged as to lessen the damage items. Cleanliness
must be observed and all electrical wirings and things that may consider of starting a fire must be
fixed to avoid such incidents. In the forward stockroom, retouching and assembling of items are
also being done before handling to the customer. Barcoding is also done in the FSR if the items
have not been barcoded.

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