TRAINING ACTIVITY MATRIX

Venue
Facilities/Tools Date &
Training Activity Trainee Remarks
and Equipment (Workstation Time
/ Area)
 Prayer 1. Acedera, Tools/Materials: Learning June 1,
 Recap of Luke Mabill Resource 2019
Data Gathering
Activities A. Area
Instrument, Self-
 Unfreezing 2. Albao, Mark 8:00 –
Assessment
Activities Anthony L. 12:00
Check, Pre-Test,
 Feedback of 3. Andaya, Dan
Attendance
Training Lester M.
Sheets,
 Rejoinder/ 4. Arces, Brian
Motivation A.
5. Bacay, John
Marc B.
6. Buenviaje, Equipment:
Cedric Jay A.
Laptop, Projector,
7. Butalon, Ray
Microphone
Mark C.
8. Caaway,
John Carlos
C.
9. Carmona,
John Morris
C.
10. Carpio,
Marc
Ranelle A.
11. Cillo, Kim
Arthur R.
12. Colosa,
Emmanuel
M.
13. Corona,
Jhon
Charlie P.
14. Cuasay,
Jan
Roeidred D.
15. De Castro,
Allan
James A.
16. Garibay,
John
Melwin G.
17. Hatulan,
Jay
Laurence
G.
18. Lanot, Kerl
Kenjie C.
19. Marcial,
Ravin Paul
L.
 20. Osinsao,
Mike
Vincent U.
21. Panganiban
, Reo Lei M.
22. Ramirez,
Mark Oliver
B.
23. Rocero,
Joshua J.
24. Romasanta
, Aldrin
Kyzer O.
25. Zoleta,
Leimer
Venz P.

PROVIDE HOUSEKEEPING SERVICES

Accept and June 3,

Record 2019
Housekeeping Practical
Work Area 8:00 –
Requests
11:00

June 3,
Refer Unrelated 2019
Housekeeping Practical
Requests to Work Area 11:00 –
Tools/Materials
Appropriate 12:00,
Departments Record book 1:00 –
3:00
1. Acedera, Pens
June 3,
Luke Mabill
Request form 2019
A.
2. Albao, Mark Clock
3:00 –
Receive Anthony L.
Practical 5:00
3. Andaya, Dan
Housekeeping Work Area
Lester M.
Requests June 4,
4. Arces, Brian
Equipment: 2019
A.
5. Bacay, John Telephone
8:00 –
Marc B.
Computer 11:00
Apply Security June 4,
DVD Player
and Safety 2019
Hair dryer Practical
Procedures on
Work Area 11:00 –
Housekeeping 12:00,
Services and 1:00 –
Guests 3:00
June 4,
2019
Locate and
Deliver Required Practical 3:00 –
Items to the Work Area 5:00
Guest Room
June 5,
2019
 8:00 –
9:00
Set Up June 5,
Requested Practical 2019
Equipment of Work Area
the Guest in the 9:00 –
Guest Room 12:00
June 5,
Service 2019
Practical
Housekeeping
Work Area
Requests 1:00 –
5:00
June 6,
Communicate Practical 2019
with Guests Work Area
Effectively 8:00 –
11:00
June 6,
2019
Display Practical
Professionalism Work Area 11:00 –
towards Guests 12:00,
1:00 –
3:00
June 6,
2019
3:00 –
Advise Guests 5:00
on the Practical
Availability of Work Area June 8,
Services 2019

8:00 –
9:00
Advise Guests June 9,
Practical 2019
on the use of
Items Delivered Work Area
9:00 –
to Guest Room 12:00
Respond to June 9,
Practical 2019
Multiple and
Various Types Work Area
1:00 –
of Guests 5:00
Report June 10,
Equipment Practical 2019
Malfunction to Work Area
Appropriate 8:00 –
Personnel 11:00
June 10,
Advise 2019
Dangerous or Practical
Suspicious Work Area 11:00 -
Circumstances 12:00,
to Management 1:00 –
3:00
 June 10,
2019
Update the
Status of 3:00 –
Practical 5:00
Service
Requests to Work Area
June 11,
other 2019
Departments
8:00 –
10:00
June 11,
Manage Time 2019
Efficiently and Practical
Effectively in 10:00 –
Work Area
Handling 12:00,
Requests 1:00 –
3:00
CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
Identify and June 12,
Practical 2019
Select
Supplies for Work Area 8:00 –
Trolleys 12:00

Safely Load June 12,

Practical 2019
Trolleys with
Adequate Work Area
1:00 –
Supplies 5:00
Tools/ Materials: June 13,
Set Up Practical 2019
Equipment Trolley Work Area
and Trolleys 8:00 –
1. Buenviaje, Supplies
12:00
Cedric Jay A. (amenities)
Identify and June 13,
2. Butalon, Ray Bed Mattress 2019
Access Rooms Practical
Mark C.
Requiring Pillow cases Work Area
3. Caaway, 1:00 –
Service John Carlos Request forms 5:00
C.
Strip Beds and 4. Carmona,
Mattresses, John Morris June 15,
Equipment:
and Check C. Practical 2019
Pillows and 5. Carpio, Marc Floor Polisher
Work Area
Linens for Ranelle A. Vacuum cleaner 8:00 –
12:00
Stains and Washing Machine
Damage
Segregate and June 15,
Forward Items Practical 2019
with Stains to Work Area
the Laundry 1:00 –
5:00
Department
June 16,
Practical 2019
Replace Bed
Linens Work Area
8:00 –
12:00
 June 16,
Practical 2019
Make Up Beds Work Area
1:00 –
5:00
Clean Rooms
in Correct June 17,
Practical 2019
Order and
with Minimum Work Area
8:00 –
Disruption to 12:00
Guests
Clean and June 17,
Check all Practical 2019
Furniture, Work Area
Fixtures and 1:00 –
5:00
Fittings
Check, June 18,
Practical 2019
Replenish or
Replace Room Work Area
8:00 –
Supplies 12:00
June 18,
Identify and Practical 2019
Take Action on Work Area
Pests 1:00 –
5:00
June 19,
Check and Practical 2019
Report Rooms Work Area
for any defects 8:00 –
12:00
June 19,
Practical 2019
Record
Damage Items Work Area
1:00 –
5:00
Report any June 20,
Unusual Practical 2019
Suspicious Work Area
Person, Item 8:00 –
12:00
or Occurrence
Collect and June 20,
Store Guest’s Practical 2019
Belongings Work Area
Left in Vacated 1:00 –
5:00
Rooms
June 22,
Practical 2019
Clean and
Clear Rooms Work Area
8:00 –
12:00
Practical June 22,
Store all Items
Work Area 2019
Correctly
 1:00 –
5:00

Check and June 23,

Replenish, or Practical 2019
Re-Order Work Area
Supplies and 8:00 –
12:00
Items
Provide June 23,
Additional Practical 2019
Housekeeping Work Area
Services as 1:00 –
5:00
Requested
Carry Out June 24,
Practical 2019
Turn Over
Procedure for Work Area
8:00 –
Next Shift 11:00
Clean and June 24,
Store Trolleys 2019
and Practical
Work Area 11:00 –
Equipment 12:00,
before and 1:00 –
after use 3:00
PROVIDE VALET/BUTLER SERVICE
June 25,
Deliver Valet 2019
Services within Practical
Work Area 8:00 –
Limit of 12:00,
Responsibility Tools/ Materials: 1:00 –
3:00
Trolley
June 25,
1. Cillo, Kim
Torn clothes 2019
Arthur R.
2. Colosa, Iron Board
Record and 3:00 –
Emmanuel
Luggage Practical 5:00
Provide Valet M.
Services to 3. Corona, Sewing Materials Work Area
June 26,
Guests Jhon
Rags 2019
Charlie P.
4. Cuasay, Newspapers
8:00 –
Jan
Shoes 12:00
Roeidred D.
Access and June 26,
5. De Castro, Brush
2019
Utilize Allan
Knowledge of James A.
1:00 –
Individual Equipment:
Practical 5:00
Guests Record Steam Iron Work Area
to Provide June 27,
2019
Personalized
and Quality 8:00 –
Valet Service 10:00
 June 27,
Provide 2019
Personalized Practical
Work Area 10:00 –
and Quality 12:00,
Services 1:00 –
5:00
June 28,
Follow Valet 2019
Grooming and Practical
Work Area 8:00 –
Communicatio 12:00,
n Standards 1:00 –
3:00
June 28,
2019

3:00 –
Display Practical 5:00
Professional Work Area
Standards June 29,
2019

8:00 –
12:00
June 29,
2019

1:00 –
Practical 5:00
Set Luggage in
Room Work Area
July 1,
2019

8:00 –
10:00
July 1,
Organize or 2019
Make Repairs Practical
Work Area 10:00 –
base on Guest 12:00,
Instructions 1:00 –
5:00
July 2,
Maintain 2019
Confidentiality Practical
of Guest’s Work Area 8:00 –
Property and 12:00,
1:00 –
Activities
3:00
July 2,
2019

Care for Practical 3:00 –

Guest’s Work Area 5:00
Property
July 3,
2019
 8:00 –
11:00

LAUNDRY LINEN AND GUEST CLOTHES

Pick Up Guest July 4,
Practical 2019
Clothes and
In-House Work Area
8:00 –
Items 12:00
Collect July 4,
Practical 2019
Laundry for
Laundering Work Area
1:00 –
Functions 5:00
Sort and
Count Items
according to July 5,
Practical 2019
Cleaning
Process Work Area
8:00 –
Required and 12:00
Urgency of the
Item
Check the Tools/ Materials:
Items for Clothes July 5,
1. Garibay,
Laundering for John Melwin Practical 2019
Detergent Soap
Stains and are G. Work Area
Treated using 2. Hatulan, Jay Cleaning agents 1:00 –
Laurence G. and chemicals 5:00
the Correct
3. Lanot, Kerl Laundry reports
Process
Kenjie C.
Select Laundry 4. Marcial,
Methods in Ravin Paul L. Equipment:
accordance 5. Osinsao, July 6,
Mike Vincent Washing Machine Practical 2019
with Textile
U. Dryer Work Area
Labeling Codes 8:00 –
and Based on 12:00
Fiber and
Fabric, Dye
Fastness, July 6,
Degree of Practical 2019
Spoilage and Work Area
Washing 1:00 –
5:00
Instructions
Operate
Laundry July 8,
Equipment in Practical 2019
Accordance Work Area
with 8:00 –
12:00
Manufacturer’
s Instructions
Practical July 8,
Record any
Work Area 2019
damage
 arising from 1:00 –
the 5:00
Laundering
Process and
notify
appropriate
person
Use Cleaning
Agents and
Chemicals in
accordance July 9,
Practical 2019
with
Manufacturer’ Work Area
8:00 –
s Instructions 12:00
and Specific
Laundry
Equipment
Check Items
after the July 9,
Laundering Practical 2019
Process to Work Area
Ensure 1:00 –
5:00
Quality
Cleaning
Complete
Pressing and
Finishing July 10,
Process in Practical 2019
accordance Work Area
with Textile 8:00 –
12:00
Characteristics
and Client
Requirements
July 10,
Perform Practical 2019
Laundering Work Area
Functions 1:00 –
5:00
Perform Post July 11,
Practical 2019
Cleaning
Laundry Work Area
8:00 –
Activity 12:00
Check Results
of Cleaning July 11,
and Practical 2019
Appropriate Work Area
Additional 1:00 –
5:00
Action is
Taken
 Process July 12,
Internal Practical 2019
Record and Work Area
Billing 8:00 –
12:00
Instructions
Produce July 12,
Necessary Practical 2019
Internal Work Area
Laundry 1:00 –
5:00
Reports
July 13,
Process Practical 2019
Laundered Work Area
Item 8:00 –
11:00
July 13,
Return and 2019
Deliver Guest Practical
Clothes and 11:00 –
Work Area
In-House 12:00,
1:00 –
items
3:00
CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
Check all
Equipment if July 15,
Practical 2019
Clean and in
Safe Working Work Area
8:00 –
Condition 12:00
prior to Use
Tools/ Materials: July 15,
Select and Use Practical 2019
Protective Rags
Work Area
Clothing 1. Panganiban, Feather Duster 1:00 –
Reo Lei M. 5:00
2. Ramirez, Broom July 16,
Select and Set Mark Oliver Dustpan Practical 2019
Up Equipment B. Work Area
3. Rocero, Trash bags 8:00 –
and Materials
Joshua J. Cleaning 12:00
Assess 4. Romasanta, chemicals
Aldrin Kyzer July 16,
Furniture, Practical 2019
O.
Fixtures, 5. Zoleta, Work Area
Ceilings and Leimer Venz 1:00 –
Equipment: 5:00
Wallings P.
Select Vacuum cleaner July 17,
Appropriate Floor polisher Practical 2019
Cleaning Work Area
Equipment 8:00 –
12:00
and Chemicals
Apply July 17,
Practical 2019
Appropriate Work Area
Procedures in 1:00 –
 Accordance 5:00
with the
Technique
Clean and
Store
Equipment
and Chemicals July 18,
in accordance Practical 2019
with Work Area
Manufacturer’ 8:00 –
12:00
s
Specifications
and
Requirements
July 18,
Practical 2019
Apply Cleaning
Technique Work Area
1:00 –
5:00
Prepare Wet
and Dry Areas July 19,
Practical 2019
for Cleaning
and Identify Work Area
8:00 –
and Assess 12:00
Hazards
Barricade July 19,
Practical 2019
Work Area or
Place Warning Work Area
1:00 –
Signs 5:00
Select and July 20,
Apply Cleaning Practical 2019
Agents or Work Area
Chemicals on 8:00 –
12:00
Specific Areas
Use
Equipment
Safely in July 20,
Accordance Practical 2019
with Work Area
Manufacturer’ 1:00 –
5:00
s
Recommendati
ons
Dispose July 22,
Practical 2019
Garbage and
Used Work Area
8:00 –
Chemicals 12:00
Practical July 22,
Clean Dry and
Work Area 2019
Wet Areas
 1:00 –
5:00

Clean
Equipment
after Use in
accordance July 23,
Practical 2019
with
Enterprise Work Area
8:00 –
Requirements 12:00
and
Manufacturer’
s Instructions
Carry out or July 23,
Arrange Practical 2019
Routine Work Area
Preventive 1:00 –
5:00
Maintenance
July 24,
Practical 2019
Identify and
Report Defects Work Area
8:00 –
12:00
Store
Equipment in July 24,
the Designated Practical 2019
Area and in a Work Area
Condition 1:00 –
5:00
ready for re-
use
Store and
Control July 25,
Chemicals in Practical 2019
accordance Work Area
with Health 8:00 –
11:00
and Safety
Requirements
July 25,
Maintain and 2019
Store Cleaning Practical
Work Area 11:00 –
Equipment 12:00,
and Chemicals 1:00 –
3:00
DEAL WITH/HANDLE INTOXICATED GUESTS
1. Acedera, July 26,
Luke Mabill 2019
Tools/ Materials:
A. Practical
Assess Level of
2. Albao, Mark Water Work Area 8:00 –
Intoxication Anthony L. 12:00,
Coffee
3. Andaya, Dan 1:00 –
Lester M. 2:00
 Apply 4. Arces, Brian July 26,
A. 2019
procedures
5. Bacay, John
appropriate to Marc B. 2:00
the situation Practical 5:00
and in Work Area
accordance July 27,
2019
with
organization 8:00 –
policy 10:00
Explain
July 27,
politely the 2019
position to the Practical
guest using Work Area 10:00 –
appropriate 12:00,
1:00 –
communicatio
4:00
n skills
July 27,
2019

4:00 –
Assist the 5:00
guest to leave Practical
the premises Work Area July 29,
when 2019
necessary
8:00 –
12:00,
1:00 –
2:00
July 29,
Deal with 2019
underage
drinkers with 2:00 –
Practical 5:00
caution and
care in Work Area
July 30,
compliance 2019
with legal
regulations 8:00 –
11:00
July 30,
2019

Comply 11:00 –
legislative 12:00,
Practical 1:00 –
requirements
Work Area 5:00
as per
alcoholic July 31,
regulations 2019

8:00 –
9:00
Comply with Practical July 31,
legislation Work Area 2019
 9:00 –
12:00,
1:00 –
4:00
July 31,
2019

4:00 –
Deal 5:00
intoxicated Practical
persons in line Work Area August
with industry 1, 2019
practice
9:00 –
12:00,
1:00 –
3:00

Prepared by:

Mary Joy V. Manggao

Trainer