OnePlus 7 Pro User Manual

Due to software updates, your experience of the software interface (including but not limited to

software features, user interfaces, and interaction experiences) may differ from the

interface presented in this manual. The software interface is subject to change.

2
 Use Apps 19
Table of contents
Home screen 21

GETTING STARTED 9 Notification panel 23

Front view 10 Google assistant 25

Back view 11 SETTINGS 26

Setting up your device 12

Wi-Fi & internet 27
Battery and charging 12
Wi-Fi 27
Physical buttons 14
SIM & network 28
Transfer data to OnePlus 7 Pro 16
Hotspot & tethering 29

THE BASICS 17
Bluetooth & device connection 30
Basic gestures 18
Bluetooth 30
Install and uninstall apps 19
 NFC 31 Security & lock screen 42

Display 32 Security status 42

Apps & notifications 34 Device security 43

Accounts 47
Sound & vibration 36

Utilities 48
Buttons & gestures 38

Alert slider 38 System 49

Navigation bar & gestures 38 Accessibility 49

Quick gestures 40 Language & input 49

Battery 41 Date & time 50

Reset options 51
Storage 42
OTG storage 51
 Recent app management 51 Calculator 60

Multiple users 52 Recorder 61

RAM Boost 52 Notes App 62

System updates 52 Camera 63

About phone 53 Gallery 66

Clock 67
APPS 54
OnePlus Switch 69
Phone 55
Google Apps 70
Contacts 56
ADVANCED 73
File Manager 57

Gaming mode 74
Messages 58

Do Not Disturb 75
Weather 59
 Cast 75 OTA upgrade 80

Scheduled power on/off 75 Local update 80

Recent app management 76 Backup and Restore 81

Screen pinning 76
Backup and restore by OnePlus Switch 81

Parallel Apps 77
Use Google drive for backup and recovery 81

Picture-in-picture 77
Factory reset 82

FileDash 77
ACCESSIBILITY 83
Hidden Space 78
Magnify with triple-tap 84
REBOOT, UPDATE, BACKUP, RECOVERY 79
Power button ends call 84

Reboot or force reboot 80 Color inversion 84

System updates 80 Color correction 84

 High contrast text 85 Health Information 93

SAFETY INFORMATION 86 Laser Safety Statement 94

EU Regulatory Conformance 94
Legal Notice 87

CE Statement 94
Declaration 87

RF Exposure Information (SAR) 95

Trademarks and Permissions 87

Restrictions in 5GHz band 96

Privacy Policy 88

Frequency Bands and Power 96

Safety 88
Correct Disposal of this Product 97
General Safety Information 89
RoHS Compliance 97
Battery Safety 90
FCC Regulatory Conformance 97
Charging Safety 91

FCC Statement 97
Driving Safety 93
 FCC Caution 99 Care and Maintenance 107

RF Exposure Information (SAR) 99

OnePlus Device Warranty Information 109
Hearing Aid Compatibility (HAC) regulations for Mobile

phones 101 The limited warranty does not cover 109

Industry Canada Conformance 103 Return Policy (Limited to North America &

IC Statement 103 Europe) 111

Restrictions in 5GHz band 103

RF Exposure Information (SAR) 104

India Regulatory Conformance 105

E-waste Information 105

Languages & Input 107

Getting started

Getting started

Learn more about your device and

start using.
Getting started
Front Camera
Front view
Top Speaker

Volume
Alert Slider
Buttons

Power

Sleep/Wake

In-Display

Fingerprint

Sensor

Bottom Speaker

Nano SIM Tray USB Type-C

10
Getting started

Back view
Top Microphone

Ultra-Wide-Angle Lens

Wide-Angle Lens
Laser Autofocus
Telephoto Lens

Dual LED Flash

Bottom Microphone

11
Getting started

Press and hold the power button for a few

Setting up your device
seconds to boot up the phone. If your phone
does not power on, you may need to charge it.
Insert SIM card

1. Insert the SIM Tray Ejector into the small hole Setup Wizard
on the SIM card holder. Press the ejector
When you first boot up the phone (or after a
firmly into the hole to push the SIM card tray
factory reset), the Setup Wizard lets you
out.
customize all features, including language,
2. Slowly pull the SIM card tray out of the tray
software buttons, gestures and other features. If
slot.
you want to change these later, you can do so
3. Place the SIM card into the SIM card tray. after setting up the phone in the settings menu.

4. Plug the SIM card tray back into your device.

Battery and charging
* Use the original Nano-SIM card. Non-original
cards may cause damage. You will need to charge the phone when you
first get it or if you have not used it for a long
Booting up your OnePlus 7 Pro
12
Getting started

time. 2. Plug the USB cable into the phone's USB port.

Safety Information: 3. Plug the adapter into a power socket.

1. To ensure your safety and avoid damaging 4. After charging, unplug the USB cable from the
the device, only use the official charger and phone and unplug the adapter from the
USB cable. socket.

2. OnePlus 7 Pro supports the USB Type-C cable.

Save power and extend battery life
3. Unplug the charger after you finish charging
Reduce power consumption by doing the
to avoid wasting electricity.
following:
4. Do not place anything on your phone while it
1. Turn off the screen when the device is not in
is charging.
use.
Charge the battery 2. Turn on Battery Saver mode when the
battery is low.
1. Connect the USB cable to the adapter;
3. Disable Bluetooth and Wi-Fi when you are not

13
Getting started

using them.
Power button
4. Dim screen brightness and shorten sleep time
The power button is located on the right side of
in Settings.
the phone.
5. Close the apps that you do not use.
 Press and hold the power button to turn
Warp Charge 30 on/off/restart the device.

 Press the power button to turn on/off the

When you use the OnePlus Warp charger and
screen.
USB cable for charging, you can charge your
phone safely and quickly.  Double-press the power button to quickly
turn on the camera when the screen is locked.
When the temperature is lower than 15 °C or
higher than 35 °C, the phone may not be able
to enter the Warp charger. Volume buttons

Physical buttons The volume buttons is located on the left side of

the phone.

14
Getting started

 When playing music or video, press the silenced, except for alarms.
volume button to adjust the media volume.
 Ring: Calls, alarms and notifications will
 Press the volume button during a call to function normally.
adjust the call volume.
NOTE: If the phone is in Do Not Disturb
 Press the volume button to silence the mode, the ringtone and vibration will be
ringtone when you get an incoming call. turned off.

Alert Slider Shortcut keys

Alert Slider is on the right side of the phone. You can perform quick actions using the
shortcut keys.
You can adjust the system ringtone status (silent,
vibrate, ring) by toggling the alert slider.  Press and hold the "power" button and the
"volume down" button at the same time to
 Silent: Calls and notifications will be
silenced with no vibration, except for alarms. take a screenshot.

 Vibrate: Calls and notifications will be  Press and hold the "power" button and the

15
Getting started

"volume down" button at the same time to old phone.

access recovery mode when the device is
3. Tap Continue on your new phone.
powered off.
4. Open OnePlus Switch in your old phone,
 Long press on "power" button and "volume
select I'm an old phone, and scan the QR
UP" for 10 seconds to force a restart
code on your new phone to connect the two
phones.
Transfer data to OnePlus 7 Pro
5. After connecting the two phones, select the
OnePlus Switch can quickly transfer all your data,
data you want to migrate from your old
including contacts, messages and photos, from
phone. Tap to start. Then wait until the
your old device to your new OnePlus device.
transfer is completed.
1. Open the OnePlus Switch app. Select I'm a
new phone, then select your old phone's
type.

2. Follow the prompts on the new phone screen.

Download and install OnePlus Switch on your
16
The Basics

The Basics

Learn to use your OnePlus device.

The Basics

3. Swipe left or right with your finger to switch

Basic gestures
tabs, change pages or slide content in the
Learn to use basic gestures, such as tap, drag, weather/calendar/gallery/app list.
swipe, and zoom, to control your phone and
apps.

1. Tap to enter the app or select it

4. Two-finger zoom for images and web pages.

2. When viewing a webpage or list, swipe up or

down to scroll. 5. Press and hold the screen to bring up the
pop-up window for advanced settings or to
enter edit status.

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The Basics

Uninstall apps as follows:

Install and uninstall apps
 On the home screen or app drawer, press and
Install apps from Play Store hold the app icon and select uninstall.

It is advisable to download and install apps from  Go to Play Store > My apps & games >

Play Store, which is available on your device. INSTALLED>tap the specific app>
UNINSTALL.
Open Play Store to search for apps by key words
or on screen.  Go to Settings > Apps & notifications and
select the app. Then go to App info and
 Tap the app icon to view application details.
select uninstall.
 Tap Install to download and install apps.
* Some pre-installed apps cannot be
* It is advisable to download apps on a Wi-Fi uninstalled
network.
Use Apps
Uninstall apps
Learn how to open apps, switch between apps,

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The Basics

close apps and view app information. Tap Recent and close apps by swiping up on the
app card.
App drawer
View app info
Swipe up on the home screen to view all your
apps in the app drawer. Long press an app's icon and select app info in
the pop-up box to view app info and setting
Open apps options.

Open the app by the app icon on the desktop

Clear background tasks
or in the app drawer.
Fixed navigation bar, tap recents button and
Switch apps then tap X symbol on the bottom of screen.

Tap Recent or swipe up and hold to switch Navigation gestures, swipe up form the bottom
between apps. center edge of the screen and pause, tap the X
symbol on the bottom of screen.
Close apps
*Pinned apps will not be closed.
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The Basics

home screen to place it on the home screen.

Lock background apps
 Drag an app icon onto another app on the
In app switching mode, tap the menu icon in the
home screen to create a folder.
upper right corner of the app card. Select Lock
to stop the app from being closed or cleared. Wallpapers

Home screen Long press a blank space on the home screen

and select Wallpaper to set your home screen
Learn to set wallpapers, widgets and home
wallpaper and lock screen wallpaper.
settings to personalize your phone.
Widgets
App icons and folders
 Add widgets: Long press a blank space on
 Open the app drawer by swiping up from the
the home screen. Then press a widget icon
bottom of the home screen. Press and drag
and drag it to the home screen.
an app icon to add it to the home screen.
 Remove widgets: Press and hold a widget
 Drag an app icon from the app drawer to the
and then drag to Remove area on the top of
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The Basics

screen. App Drawer: Displays all apps and allows you to

search for an app in the drawer.
Home Settings
Notification dots: When enabled, the app icon
Long press the blank space on the home screen will display dots to indicate new messages.
and select Home settings.
Icon pack: Set up icon styles for preset apps and
Add icon to Home screen: When enabled, it will some third-party apps
display an icon on the home screen after
Home screen layout: Adjust the number of
installing a new app.
desktop grids and icon sizes.
Swipe down: Swipe down from home screen to
access quick settings.

Double tap to lock: Double tap a blank area of

the home screen to turn off the screen and lock
the device.

22
The Basics

Status bar
Notification panel
Quick Settings
When a new system notification or app
notification is received, the status bar will display
the corresponding icon. Pull down the
notification panel by swiping down from the top
of the application page or anywhere on the
home screen.

 You can clear notifications by swiping right  Tap the quick settings icon to turn on/off
(Some notifications need to be cleared by specific functions quickly.
closing the related app).
 Press and hold an icon in the quick settings
 Long press a notification bar to enter the menu to open the corresponding settings
notification settings for that app. interface.

Quick Settings  View more buttons and brightness settings

by swiping down form the status icons

23
The Basics

Status icons

Status icons are displayed on the status bar at the top of the screen. The icons listed in the table
below are the most common ones.

Signal strength Location service enabled

Wi-Fi Alarm enabled

No SIM card Silent mode enabled

Roaming Vibration mode enabled

G Connected to GPRS network Airplane mode enabled

E Connected to EDGE network Normal charging

3G Connected to UMTS network Battery capacity

H Connected to HSDPA network NFC enabled

H+ Connected to HSPA+ network Gaming mode enabled

4G Connected to LTE network Do not disturb mode enabled

Bluetooth enabled

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The Basics

• Send text messages (e.g., "Text Sara I am

Google assistant
running late")
Google Assistant is available 24/7.
• Set reminders (e.g., "Remind me to buy a
* When using Google assistant for the first time, birthday gift for John")
follow the prompts to log in to your Google
• Take a selfie (e.g., "Take a selfie")
account.
• Set calendar events (e.g., "Set a calendar
You can quickly access Google Assistant
event for dinner with Charlie tomorrow
by pressing and holding down your home
button or by simply saying, "Ok google or Hey from 7-9")
Google."，when you open "voice Match"
• Play music (e.g., "Play jazz music on
feature.
YouTube")
With Google Assistant, you can:
• Navigate to places (e.g., "Give me the
• Make quick phone calls on the go (e.g.,
directions home")
"Call Mom")
• Weather information (e.g., "Do I need an
umbrella today?")

25
Settings

Settings

Configure your phone's network

and account or set up your phone

Settings

* You can also manually add a Wi-Fi network

Wi-Fi & internet
by selecting Add networks.

Wi-Fi Wi-Fi preferences

Connect to the internet through WLAN.
 Turn on Wi-Fi automatically: Enable this to
turn Wi-Fi back on near high-quality saved
Connect to Wi-Fi
networks, like your home network.
1. Enter Settings > Wi-Fi & internet, tap Wi-
 Intelligently select the best Wi-Fi: Enable
Fi.
this for your phone to select and connect to
2. Select a Wi-Fi network from the list. the best Wi-Fi by analyzing connectivity and
signal strength.
3. You will automatically connect to an
unencrypted Wi-Fi network that you have  Auto switch to mobile data: Enable this for
selected. To connect to an encrypted your phone to automatically switch to mobile
network, enter the password and tap data when the Wi-Fi network which you
Connect. connect to is poor quality and mobile data is

27
Settings

turned on.  Set APN and more.

 Scanning always available: Enable this for NOTE: Roaming charges may apply. Check with your network provider

for more details.

your phone to allow location services or other
apps to scan for networks when Wi-Fi is off.
Enable or disable mobile data
 Open network notification: Enable this for
Go to Settings > Wi-Fi & internet > SIM &
your phone to notify you when a high-quality
network>mobile data-enable/disable Mobile
public network is available.
data.
SIM & network
Preferred network type settings
Go to Settings > Wi-Fi & internet > SIM &
Go to Settings > Wi-Fi & internet > SIM &
network FOR SIM SETTING:
network, select Preferred network type
 Enable or disable SIM card.
 2G/3G/4G (Automatic)
 edit SIM name.
 2G/3G (Automatic)
 Enable or disable roaming.

28
Settings

 2G only
Wi-Fi hotspot
Dual 4G networks When Wi-Fi hotspot is turned on, your mobile
data will be shared and other devices can
Enable\disable 4G network for both SIM card
connect on Wi-Fi. You can set the following
when available
options to manage your Wi-Fi hotspots:
Default SIM card settings  Hotspot name: The generated Wi-Fi network
signal name.
Set default SIM card for voice call, messaging
and mobile data.  Security: There are 2 options: No password
and WPA2 PSK encryption.
Hotspot & tethering
It is advisable to select WPA2 PSK encryption
Share the network on your phone through Wi- so you can create a password for your
Fi hotspots, USB connections, Bluetooth, and so hotspot.
on with other devices.
 Turn off hotspot automatically: Once
enabled, the hotspot will automatically turn
29
Settings

off after 5 minutes if no devices are

Bluetooth tethering
connected.
To share your device's mobile data or Wi-Fi
 AP Band: Select 2.4 GHz or 5 GHz.
network with other devices by BLUETOOTH
USB tethering tethering, follow the steps below.

1. Go to Mobile HotSpot & tethering and

To share your device's mobile data or Wi-Fi
enable Bluetooth tethering.
network with your computer via USB, follow the
steps below: 2. Pair and connect your phone in the Bluetooth
settings interface of other devices.
1. Connect your phone to your computer with a
USB cable
Bluetooth & device connection
2. Select the USB connection method as USB
tethering in the control center. Bluetooth
* Some computers may need Android RNDIS Bluetooth lets you connect to Bluetooth-
driver to be installed separately. enabled devices such as headsets and

30
Settings

keyboards.  Connection preferences: Go to Settings >

Bluetooth & device connection >
 Pair new device: Go to Settings > Bluetooth
Connection preferences > Bluetooth. You
& device connection, choose Pair new
can also rename the device.
device, select the device you want to connect
from the list of available devices, and enter
NFC
the pairing code to complete pairing.
When NFC is enabled, you can exchange data
* When your Bluetooth device is turned on
with another device when the two devices are
but cannot be found, check the device's
touching.
manual and follow the instructions to switch
the device to pairing mode to connect.
Android Beam
 Previously connected devices: View
Go to Settings > Bluetooth & device
previously paired devices and tap to re-
connection > Connection preferences >
connect.
Android Beam
 Discoverable: Enable this for your phone to
When this feature is turned on, you can beam
be visible to all nearby Bluetooth devices.
31
Settings

app content to another NFC-capable device by feature with the following settings options:
placing the devices close together. For example,
 Payment default: Choose an app, such as
you can beam web pages, YouTube videos, and
Google pay, to use when making a payment
contacts.
by tapping the payment terminal.
Place the devices together (typically back to
 Use default: You can set as Always and
back) and then tap your screen. The app
Except when another payment app is open.
determines what is beamed.

Display
Tap & pay
Go to Settings > Display to customize the
Go to Settings > Bluetooth & device
screen display settings.
connection > Connection preferences > Tap
& pay  Adaptive brightness: When enabled, the
phone will optimize the screen brightness
Before using the tap and pay, you need to set
setting according to ambient light conditions.
up the default payment app, open the payment
You can also manually adjust the slider bar
service in the app, and set the tap and pay
below to set your preferences.
32
Settings

 Sleep: After the time is set, the screen will  Video enhancer: It can enhance the color
turn off automatically when the device is not while playing videos.
in use.
 Screen calibration: Selecting a different
 Night mode: When enabled, the device will color mode will give different visual
adjust to the color temperature you have set experience.
for minimizing eye fatigue.
 Ambient display: You can set WHEN TO
 Reading mode: It optimizes the display of SHOW and there are 2 options:
screen and text, making the reading
 Pick up your phone to show.
experience as comfortalble as an e-book
reader.  Tap the screen to show.

 Screen refresh rate: The higher screen You can set WHAT TO SHOW:

refresh rate, the smoother screen experience.  Clock style.

 Resolution: The higher resolution, the better  Display message.

clarity.
 Enable/disable New Notifications.

33
Settings

 Wallpapers: Set your phone desktop and manage icons in the status bar.
wallpaper and lock screen wallpaper.
 Auto-rotate screen: If enabled, the phone
 Theme: Set the color style of the UI. display will automatically rotate as the phone
rotates.
 Accent color: Set the accent color.
Screen saver: Set the screen saver style (clock,
 Font: Set the phone font style. You can select
colors and photos) and when the screen saver
Roboto or OnePlus Slate.
turns on (while charging, while docked, while
 Font size: Set the size of the font. charging or docked, or never).

 Display size: Set the display size of content

(e.g., icons and fonts). Note that this may
Apps & notifications
affect how some third-party apps are Go to Settings > Apps & notifications to
displayed. manage your device's apps, change their

 Status bar: You can set the style of the settings, view app info, set notifications and

battery and time, enable/disable showing permissions, and more.

battery percentage, display network speed,  Recently opened apps: Shows recently
34
Settings

opened apps. browser, phone, SMS, gallery, mail, and more.

 See all apps: Displays all apps installed on  App permissions: Set app permissions to use
your phone. location, microphone, contacts, storage, call
logs, and more.
 Notifications: You can set the content of the
notifications displayed on the lock screen:  Data usage control: Set apps' access to
mobile data and Wi-Fi networks.
 Show all notification content.
 Emergency alerts: You can enable/disable
 Hide sensitive content.
Allow alerts.
 Don't show notifications at all.
If enabled, you can choose to receive Amber
You also can enable/disable Allow alerts, extreme threats, severe threats and
notification dots, set Default notification more.
sounds and enable/disable Do Not Disturb
You can set alert preferences.
mode.
 Special app access: You can set special app
 Default apps: Set the default apps for home,
access such as Battery optimization, Device

35
Settings

admin apps and Display over other apps.

Do Not Disturb

Sound & vibration When Do Not Disturb mode is turned on, your
phone will not show new or existing notifications
Go to Settings > Sound & vibration to change
or make a sound or vibrate. Notifications will not
the sound settings on your device.
appear when you swipe down from the top of
Volume your screen.

Note that critical notifications for phone activity

 Ring Volume: Adjust the slider to set the
and status will still appear.
ringtone volume for phone calls and
notifications.  Behavior: Set notifications:

 Media Volume: Adjust the slider to set the  No sound from notifications: You will see
volume for playing music, video and more. notifications on your screen.

 Alarm Volume: Adjust the slider to set the  No visuals or sound from notifications:
ringtone volume for alarms. You will not see or hear notifications.

36
Settings

 Custom: You can customize the settings. headsets and Bluetooth headsets such as
automatic resume music playback, and
 Exceptions: Choose special settings for calls,
automatic call answering.
messages, events & reminders and other
sounds.
Ringtone
 Schedule: Set Do not disturb duration or set
 Phone ringtone: Set the ringtone for
the time to automatically turn on and off.
incoming phone calls.
Dolby Atmos  SMS ringtone: Set the ringtone for text
message (SMS) notifications.
Dolby Atmos lets you choose different scenario-
based enhancements, such as dynamic, movie,  Default notification sound: Set the ringtone
and music, and make custom adjustments for for other notifications.
earphones.
Vibration
Earphone mode
Set the vibration rhythm and intensity for calls,
You can set preferences for connecting wired notifications.
37
Settings

 Vibration: Calls and notifications are silent

System
and set to vibrate only, except for alarms.
Enable or disable sound for touch tone, dial pad,
 Ring: Calls and notifications will ring.
screen lock and screenshot.
Navigation bar & gestures
Buttons & gestures
OnePlus 7 Pro supports three types of
Alert slider navigation bar & gestures. Go to Settings >
Buttons & gestures > Navigation bar &
The alert slider is located on the right side of the
gestures, choose navigation bar.
OnePlus 7 Pro. You can switch between 3
different modes: Silent, Vibration and Ring. Go Back, Home, Recent
to Settings > Buttons & gesture > Alert slider
for custom settings. If enabled, the virtual "Back, Home, Recent"
buttons are displayed at the bottom of the
 Silent: Calls and notifications are silent,
phone. Tap Navigation bar customization for
except for alarms.
custom settings.

38
Settings

Tap Navigation bar customization for custom

settings.
 Swap buttons: Enable this to swap the
position of the Recent and back buttons.
 Swap buttons: Enable this to swap the
 Hide the navigation bar: Enable this to add position (right or left side) of the back buttons.
a button to hide or show the navigation bar.
 Double tap action & Long press action: Set
 Double tap action & Long press action: Double tap action or Long press action on
Set Double tap action or Long press action HOME, Back. Supports No action,
on "Home, Recent, Back". Supports No action, Open/close Menu, Turn off screen, Open
Open/close Menu, Turn off screen, Open Shelf, Open/Close and more.
Shelf, Open/Close and more.
Navigation gestures
Back, Home
The virtual "Back, Home and Recent" buttons will
Enable this to display the virtual "Back and be hidden.
Home" buttons on the bottom of the screen.

39
Settings

 Swipe up from the bottom center of the using Quick gestures. Go to Settings > Buttons
screen to return to the desktop. & gestures > Quick gestures to set your
preferences.
 Swipe up from the bottom center of the
screen and then hold for one second to enter
System gestures
multitasking/app switching mode.
 Flip to mute: Enable this to flip the phone to
 Swipe up from the left or right bottom of the
mute when there is an incoming call.
screen to go back to the last page.
 Three-finger screenshot: Enable this to take
* Whether the device is used in landscape or
a screenshot by swiping down with three
portrait mode, the navigation gesture is
fingers.
always triggered from the bottom of the
device.  Answer calls by gesture: Enable this to
answer calls by raising the phone to your ear
Quick gestures when there is an incoming call.

You can do the following actions quickly: Flip to

Screen off gestures
mute, Three-finger screenshot and more, by
40
Settings

Double tap to wake: Enable this to tap the

Quick activate the assistant app
screen twice to wake up the device.
Enable this to hold the power button for 0.5s to
Music control: Enable this to draw II with two
activate the assistant app, and 3s to power off.
fingers to play or pause music, draw < or > for
previous or next track.
Battery
Draw O / Draw V / Draw S / Draw M / Draw
Go to Settings > Battery to view battery details
W /: These can be set as None, open camera,
and set battery preferences.
open front camera, record a video, turn on/off
flashlight, open shelf and open apps that you View detailed usage: View battery usage details
select. since full charge and the list of which processes
use the most battery.
Quick turn on camera
Battery Saver: Enable this to extend battery life.
Enable this to press the power button twice to Battery saver will turn off some device features
quickly turn on the camera. and restrict apps.

You can choose to manually turn it on or select

41
Settings

Turn on automatically when the remaining the amount of storage space occupied by
battery is lower than the set value. various types of files.

Battery optimization: Optimize battery life by  Free up space: Your phone will scan
controlling the background behavior of apps, Downloads & infrequently used apps.
Tap Battery optimization, choose the apps to Select the content you want to delete and tap
optimize, and select Optimize. FREE UP to release the phone space.

Adaptive Battery: Enabling this extends battery  Storage manager: To help free up storage
life by limiting battery for infrequently used apps. space, Storage manager removes backed up
Your phone will learn how you use apps over photos and videos from your device.
time.
Security & lock screen
 Notifications may be delayed for these apps

Security status
Storage
Go to Settings > Storage to view storage Google Play Protect
details. You can free up storage space and view
42
Settings

Google Play Protect regularly checks your apps  Find My Device: Get it on Google Play.
and device for harmful behavior. You will be
 Web: Visit android.com/find.
notified if any security risks are found.
 Google: Search "find my device".
 Scan device for security threats: Enable this
for Google to regularly check your device and Device security
prevent or warn you about potential risks.

 Improve harmful app detection: Enable this Screen lock

to send unknown apps to Google for better
Set the screen lock:
detection.
 None: Turn on the screen and enter the
Find My Device home screen.

Find My Device helps you locate your device  Swipe: Swipe up on screen to unlock.

remotely and keeps your data safe if the device  Pattern: Set a sliding pattern of more than
is lost. four points to unlock.

Ways to locate your Android device

43
Settings

 PIN: Set a 4-16 digits PIN to unlock. Lock screen message: Enter text content and
save it for display on the lock screen.
 Password: Set a password of more than 4
characters to unlock.  Show lockdown option: Enable to display
the power button option that turns off Smart
Lock screen preferences Lock, fingerprint unlocking, and notifications
on the lock screen.
Set lock screen preferences.

 On lock screen: You can choose Show all Fingerprint

notification content, hide sensitive content
You can add/delete fingerprints and set
and Don't show notifications at all.
fingerprint preferences through Fingerprint.
 Add users from lock screen: Enable this to
 Add fingerprint: Follow the on-screen
add new users in lock screen state.
prompts to add your fingerprint.
(Instructions: Pull down the notification
panel in the lock screen and tap to add
 Add your fingerprint again after replacing
user.)
the protective film.

44
Settings

show the fingerprint icon in ambient display

 Add only one fingerprint information at a
when you pick up your phone.
time.
 Tap the screen to show: Enable this to show
 Press firmly on the phone screen to ensure the fingerprint icon in ambient display when

your fingerprint data is fully added. you tap your phone screen once.

 Fingerprint animation effect: Set animation *In addition to unlocking your phone, you

effect. You can select one of the four from can use your fingerprint to authorize

below: purchases and access apps.

 Cosmos Face Unlock

 Ripple
You can add/delete face unlock and set face
 Stripe unlock preferences through Face unlock.

 None  Add face data: Follow the on-screen

prompts to add your face data.
 Pick up your phone to show: Enable this to

45
Settings

*Do so in a bright environment and ensure Location

that you are facing your phone for the best
 Use location: Enable this to allow apps to use
results.
location information.
 Face Unlock: Enable this to use face unlock
 Recent locations requests: This shows
to unlock your phone from the lock screen.
recently requested location information.
 Swipe up to unlock: This is the default way
 App-level permissions: Set permissions for
to unlock your phone with your face. Enable
apps to use location service.
this to use face unlock when swiping up on
the phone screen. *Location may use sources like GPS, Wi-Fi,
mobile networks, and sensors to help
 Auto unlock once the screen is on: Enable
estimate your device's location. Google may
this to unlock your phone with your face as
collect anonymized location data to improve
soon as the screen turns on without swiping
location accuracy and location-based
first.
services.
Privacy
Show passwords

46
Settings

Enable this to display characters as you type and  Quickly press the power button 5 times.
briefly convert them to an encrypted asterisk "*".
Device admin apps
Emergency rescue
 Find My Device: Enable to find your device or
 Emergency information: Add your to lock or erase data from a lost device.
emergency info.
 Google Pay: As a device administrator,
 Send SOS messages automatically: Enable Google Pay can help to make your phone
this to automatically send SOS messages to more secure.
all emergency contacts after an emergency
SIM card lock
call.
Lock SIM card: Enable this to require your PIN to
 Power button: Emergency call trigger: There
use the phone.
are three options:

 Disable. Accounts
 Quickly press the power button 3 times.  Google Account: Log in to your Google

47
Settings

account, view Google account information, of updates.

set synchronization items, and remove
accounts. Utilities
 OnePlus Account: Log in to your OnePlus  Gaming mode: Turn on gaming mode to
Account, manage account information, and optimize your gaming experience. Refer to
log out of your account (Tap the menu button "Gaming mode" for more information.
in the top right corner and select Exit
 Quick launch: Enable this so that a long press
Account).
on the fingerprint identification area launches
 Add account: You can add email accounts, quick pay or activates apps when the phone
Google accounts, and more. is locked.

 Automatically sync data: Enable this for apps Introduction: Use quick launch
to refresh data automatically. Turning off this
1. Continue to hold your finger after
option saves power, but you need to
unlocking to open the quick launch panel.
manually sync each account to get the latest
updates and you will not receive notification 2. Swipe to select the shortcut and release

48
Settings

your finger to launch it.  Quick reply in landscape

 Parallel Apps: Create multiple accounts for You can quickly reply when you receive a
the same social media apps. Refer to "Parallel message from WhatsApp or other
Apps" for more information. landscape apps.

 App locker: You can add the apps that you

System
want to lock with a password.

Hide notification contents: Enable this to Accessibility

hide notifications for apps locked by app
Refer to "Accessibility" for more information.
locker.

 Scheduled power on/off: Set the time for Language & input
power on/off.
Set your system language and input method.
 OnePlus Switch: Quickly migrate data with
 Languages: Set your system language.
OnePlus Switch. Refer to "Transfer data to
OnePlus 7 Pro" for more information.  Tap Add a language to add language.

49
Settings

 Press and drag the selected language to Set system date and time.
the top of the list to set the language to
 Automatic date & time: Enable this to use
the system language.
the network provider's set time as the system
 Virtual keyboard: Select the default input time.
method and set the preferences for the input
 Set date: Set the system date manually.
method.
 Set time: Set the system time manually.
 Spell checker: Enable this to automatically
check spellings when you type.  Automatic time zone: Enable this to use the
network providers time zone.
 Autofill service: Enable this to automatically
fill in saved data when you browse the web or  Select time zone: Set the system time zone

enter your account password or in other manually.

scenarios. This function will require additional  Use 24-hour format: Enable this for the
apps to be installed. system time to be in the 24-hour format or
disable it to use the 12-hour format.
Date & time

50
Settings

 Background data restrictions for apps.

Reset options
 Any permission restrictions.
In Reset options, you can reset settings, reset
app preferences, and erase all data (factory You will not lose any app data.

reset).  Erase all data (factory reset): Refer to

 Reset Wi-Fi, mobile & Bluetooth: You can "Factory reset" for more information.

reset all network settings, including Wi-Fi,

OTG storage
mobile data and Bluetooth.

 Reset app preferences: Transfer data via OTG. Automatically turn off
after 10 minutes of inactivity.
This will reset all preferences for:

 Disabled apps. Recent app management

 Disabled app notifications. Set the type for clearing background tasks.

 Default applications for actions.  Normal clear: Clear the task list and cache
without clearing background processes.

51
Settings

 Deep clear: Clear background processes. tapping the settings icon to the right of the
Some apps may stop working and you may guest.
not receive notifications.
 Add user: Share the device with other people
by creating additional users.
Multiple users

 Add users from lock screen: Add users from RAM Boost
the lock screen.
By learning how you use your phone, RAM
 Emergency information: Add emergency Boost predicts the apps you want to launch and
info and contacts. data to load, optimizing RAM capacity for faster
performance.
 You (Owner): Display the currently logged in
user. Tap to change username (username
System updates
defaults to the phone owner).
Update system using OTA. Refer to "System
 Guest: Tap to switch to guest mode, and limit
updates" for details.
calls and some features. You can
enable/disable the Turn on phone calls by
52
Settings

 Status: Tap to view the phone number, signal,

About phone
etc.
View basic phone information, system version,
 Award: Tap to view Oxygen OS Contributors.
and more in the About phone option.

 Device name: Tap to edit the device name.

 Authentication information: Tap to view the

verification information.

 Android version: This shows the android

version.

 Build number: This shows the software

version of the phone.

 Model: This shows the phone model.

 Legal information: Tap to view the privacy

policy, agreements, etc.

53
Apps

Apps

Learn about the apps on your

OnePlus device.
Apps

After accepting a call, the interface functions are

Phone
as follows:

Dialing  Speaker: Enables loud speaker mode during

call.
 Method 1: Tap Keypad (dial pad), enter the
contact number, and press the call button to  Keypad: Opens the dial pad.

dial the number.  Mute: Mutes the microphone.

 Method 2: Search for numbers in contacts,  Add call: Adds multiple calls.
call records or your address book, and tap the
 Hold: Allows you to answer a new call by
number to dial it.
putting the current call on hold and then
 Answer or refuse incoming calls: Slide down resume the current call when the new call
to accept a call and up to reject it. ends.

 Incoming call during normal use: The green  Record: Allows you to record a call.
button is accept call and red is reject call.
* This function is only available in China and
Call screen
55
Apps

India.  Method 1: Enter contact number/name on

the dial pad.
Contacts
 Method 2: Tap 🔍 and then search for a
Contacts has following functions: Edit, delete, Contact by name
search, input/output, manage and backup
 Method 3: Switch to the contacts list and tap
contacts and blacklist.
or scroll through the letters on the right side
for quick search.
Add a contact

1. Enter Contacts Manage contacts

2. Tap Enter Contacts, tap the menu button in the

upper right corner, and then choose Contacts
3. Enter contact information Manager

4. Tap to save it  Suggested merges: The system will

automatically identify similar contacts, tap
Search contacts merge and select reserved contacts to

56
Apps

complete the merge. format.

 Blocked numbers:
File Manager
You will not receive calls and messages from
In File Manager you can quickly access and
blacklisted contacts.
manage a variety of files.

 Block contact: Tap and the enter Enter the application drawer and open the File
phone number to add to the blacklist. Manager application.

 Unblock: Tap to unblock a phone CATEGORIES: Check files by file category,

number. including Documents, Downloads, Recent,
Images, Videos, Audio and so on.
Spam: Browse the message/calling records
in the blacklist. STORAGE: View and manage folders and
documents stored on your phone.
Import/export contacts: You can import a
VCF file exported form another device into this FileDash: Fast and free to share files with nearby
device, or export your devices contact into a VCF devices.

57
Apps

More operations: 2. Tap the floating button in the lower right

corner.
Search file: Tap 🔍 and then enter key words to
3. Select recipient.
find your files.
4. Enter SMS content.
Lockbox: Long press the file, tap the menu
button in the upper right corner, then choose 5. Tap the send icon in the lower right corner to

Move to Lockbox. You can assign a password or send a message.

fingerprint to files in Lockbox.

View and reply message
Messages
Messages are sorted by time.

Send, receive, and view Messages through the 1. Open the Messages app.
Messages app.
2. Select the message you want to view from the
Send message list.

3. If you want to reply to a message, enter the

1. Open the Messages application.

58
Apps

message in the text box at the bottom of the blocked records.

screen, and then tap the send icon on the
 Add blacklist: Tap the menu button in the
right to send it.
upper right corner of the message
conversation screen and select Block
Message settings
number.
Message settings include report delivery, auto-
retrieve MMS while roaming, and set SMS center Weather
number. To set SMS preferences, tap the menu
Provides the weather forecast and early warning
button on the upper right corner and select
function.
Settings.
 Check the weather: Open the app drawer
Blacklist/interception and open the Weather app

 View the interception record: Tap the menu Provides information on weather,

button in the upper right corner of the main temperature, the next six days of weather, the

message interface and select Spam to view next 24 hours of weather, air quality, wind
direction, body temperature, humidity,
59
Apps

visibility, pressure and more.  Precipitation: Millimeters – mm/ Inches/

Inches – in.
 Add city: Tap , tap the "+" button, enter
the city name to search, and select the city to  Visibility: Select units of visibility,
add. Kilometers – km/ Mile – mi, Millimeters of
mercury – mm/Hg, Inches of mercury –
 Switch city: Swipe left and right to switch
in/Hg.
between cities.
 Pressure: Choose the unit of pressure,
 Settings
Hectopascals – hPa.
Tap the menu button in the upper right
Weather alert: Enable this to receive
corner and select Settings.
weather notifications.
 Temperature: Select the temperature unit
– Celsius or Fahrenheit. Calculator
 Wind: Select the wind unit, like Meters per Calculator provides common calculator
second – m/s, Kilometers per hour – km/h. functions.

60
Apps

Enter the application drawer and open the Enter the application drawer and open the
Calculator app. Recorder app.

 Simple calculator: Simple addition,  Record:

subtraction, multiplication and division can
 Start recording: Tap start recording.
be performed.
 Pause the recording: Tap to pause a
 Scientific calculator: Slide the black bar to
recording.
the left or rotate to landscape mode to switch
to the scientific calculator.  Insert tags: Tap to insert tags.

 View history: Slide the top half blank area Set the recording format: You can set the

down to view the history, and tap the CLEAR recording format (aac / wav) by selecting the

button in the upper right corner to CLEAR it. settings in the upper right corner of the main
interface.
Recorder
 Recording playback and management:

Recorder provides recording and viewing Swipe left to enter the recording file list.
functions.
61
Apps

 Play recording: Tap the recording to play. want to delete and tap the "delete" button.

 Delete recording: Long press the  Share a note: Open the note you want to
recording that needs to be deleted and tap share, tap the menu button in the upper right
the delete button. corner, select the sharing method, and then
press the page prompt to complete the
Notes App sharing.

Sticky notes let you to take quick notes and edit  Add reminders to your notes: Open the
text and pictures. note and tap the "alarm" icon in the top bar
to set the date and time for the reminder.
 Add note: Tap to add a note. Supports
text, album pictures, photos, lists, to-do items.
Allows to delete notes, set reminders, etc.

 Search notes: Tap 🔍 and enter the

keywords to search.

 Delete a note: Long press the note that you

62
Apps

Camera

The OnePlus 7 Pro camera offers powerful

photo and video capabilities, including portrait
mode, pro mode, slow-motion video,
panoramic mode, and more.

PHOTO

According to the number shown in the figure,

the main interface functions of the camera are
as follows:

63
Apps

1. Timer: Set timer (optional: 3S, 5S, 10S). Gallery.

2. Photo scale: Tap to switch the photo aspect

ratio.

3. Flash: Tap on/off/auto flash.

4. Zoom: Tap or drag the icon to zoom.

5. Common modes: Display common modes,

swipe left or right or tap to switch modes.

6. Switch camera: Tap to switch the front/rear

camera.

7. Photo button: Single tap to take a photo and

long press to take multiple photos (burst
mode).

8. Gallery: Tap to view the latest photos in

64
Apps

VIDEO

Go to the camera app and tap VIDEO. The video

interface features are as follows:

1. Video resolution: 1080P 30/60FPS, 4K

30/60FPS are available.

2. Flash: Tap the flash on/off.

3. Zoom: Tap or drag the icon to zoom.

4. Switch camera: Tap to switch the front/rear

camera.

5. Video: Tap to start/end video.

6. Gallery: Tap to view the latest videos in

Gallery.

65
Apps

rate. When played, the video appears to be

Model selection
moving faster.
Slide up to enter the camera mode selection
 Panorama: Allows you to take images with a
interface.
wide aspect ratio.
 Video: Video shooting function.
 Slow motion: Records videos at a high frame
 Photo: Simple photo taking function. rate, which can be played in slow motion.

 Portrait: Portrait (depth effect) photo

Gallery
function. The professional portrait lighting
effect makes portrait photos easy. All images and videos are saved by default in the
Gallery app, which includes albums, recently
 Nightscape: Suitable for shooting city night
deleted photos, and photo editing functions.
scenes.
 Photos: Photos and videos are displayed in a
 Pro Mode: Photo mode with more
timeline list view.
professional settings.
 Collections: This includes commonly used
 Time-lapse: Records videos at a high frame

66
Apps

albums, recently deleted albums and other dial to set the hours. Drag it again to set the
albums. Tap albums to view specific lists and minutes. Tap AM/PM to select the time
photos. period.

 Places: Locations are classified by image  Tap the keyboard icon on the middle right to
location information, showing photos/videos switch to the numeric keyboard to input the
taken in different locations. time.

 Repeat: You can choose Monday to Sunday.

Clock
Select the calendar icon on the right to enter
Includes alarm clock, world clock, timer, and the calendar for custom selection.
stopwatch.
 Alarm Ringtone: Select the alarm clock
ringtone from system ringtones or local
Alarm
storage, or disable the ringtone.
 Add alarm clock: Tap the "+" button below
 Vibrate: When the alarm clock rings, the
to add and set a new alarm.
phone will vibrate at the same time.
 Alarm clock time: Drag the blue dot in the
67
Apps

 Label: An alarm note will be displayed on the and seconds, press the start button to start
screen when it rings. the countdown.

 Delete alarm: Tap the alarm you want to After starting a countdown, you can select the
delete and select DELETE at the bottom of button in the lower right corner to add
the screen. another countdown.

 Delete countdown: Tap to delete a specific

World time clock
countdown time.
 Add region: Tap the earth icon at the bottom
 Pause: Tap to pause a countdown.
of the screen to check and select the cities
from the list. Stopwatch
 Comparison time: Drag the dot on the dial
Start: Tap to start the timer.
to see the time of the city you added.
Pause: Tap to pause the timer.
Countdown timer
Mark: Tap to mark.

 Add countdown: After entering the minutes

68
Apps

more details.
OnePlus Switch

"OnePlus Switch" allows you to quickly migrate Use OnePlus Switch for local data
contacts, call logs, text messages, pictures, audio,
backup and recovery
video, notes, apps, downloads, documents, and
other data from your previous phone to your Use the "backup and restore" function to create
new phone. OnePlus Switch also provides local a backup for subsequent recovery. You can also
backup and recovery. copy the backup to the computer and transfer it
to another phone for recovery.
Use OnePlus Switch to migrate your
 Back up data
data
1. Open the OnePlus Switch app

Use OnePlus Switch to quickly migrate data 2. Select Backup and Restore > New Backup
from an older phone to your new OnePlus
3. Select the data that you want to back up
phone.
4. Tap BACKUP NOW to start backup
Refer to "Transfer data to OnePlus 7 Pro" for

69
Apps

 Recovery data Your device is network-locked. Use Unlock to

inquire about your device's unlock eligibility.
1. Open the OnePlus Switch app.

2. Select Backup and Restore > Restore Google Apps

Backup.
Enjoy applications powered by Google. Visit
3. Select the data to be restored. google.com to learn more.
4. Tap RESTORE NOW and wait until the
Google
recovery process completes.

Find online content with tools that learn what

Visual Voicemail
you are interested in. Turn on your personalized
Visual Voicemail allows users to view, listen and feed to receive customized content.
save all voicemails in any order on your phone
Chrome
without having to call the voicemail system.

Browse the Internet with Chrome and bring your

Unlock
open tabs, bookmarks, and address bar data

70
Apps

from your computer to your mobile device. Open, view, and share files saved to your Google
Drive cloud account.
Gmail
Duo
Send and receive email with Google's web-
based email service. A video calling app that allows you to connect
with the people who matters most.
Maps
Play Music
Get directions and other location-based
information. You must enable location services Play music and audio files on your device.
to use Google Maps.
Play Movies & TV
YouTube
Watch movies and TV shows purchased from
Watch and upload videos right from your device. Google Play. You can also view videos saved on
your device.
Drive

71
Apps

Photos

Store and back up your photos and videos

automatically to your Google Account with
Google Photos.

72
Advanced

Advanced

Learn about advanced tips for your

phone
Advanced

video calls from social media apps will show

Gaming mode
as notifications.
OxygenOS provides "Gaming mode" to stop you
4. Disable automatic brightness: Lock screen
from being disturbed when you are gaming. You
brightness when Gaming mode is turned on.
can configure this in Settings > Utilities >
Gaming mode. 5. Gaming display enhancement: Enhance the
details of light and dark part of the gaming
1. Answer calls via speaker: Automatically
display.
switch any incoming call during a game to
the background and enable hands-free 6. Haptic feedback enhancement: Provide

mode. better haptic feedback for supported games.

2. How to show notifications: Select the 7. Fnatic mode: An advanced gaming mode

notification display mode when game mode which can supercharge your gaming

is on. There are three modes: Heads up, Text experience by advanced DND, enhance

only and Block. process regulator and network enhancement.

Gaming mode must be enabled first in order
rd
3. Notifications for 3 party calls: The voice or
to use Fnatic mode.
74
Advanced

turned on.
Do Not Disturb
Instructions:
When you do not want to be disturbed by a
message, enable Do Not Disturb mode. The 1. Go to Settings > Bluetooth & device

phone will not ring or vibrate when it receives a connection > Connection preferences >

notification, except for alarms and settings. Cast

Scroll to the notification bar and tap to enable 2. Tap the menu button in the upper right

the "Do not disturb" function. corner and select Enable wireless display

See Do Not Disturb for settings. 3. Select the device that needs to be projected
and wait for the phone screen to be projected
Cast onto the display device

Before using the Miracast function, ensure that Scheduled power on/off
your TV, projector, screen and other display
devices are compatible with the Miracast For the convenience of users, the time switch

function, and that the function of the device is on/off function is built in. You can go to

75
Advanced

Settings > Utilities > Scheduled power on/off. able to switch to the main desktop or open the
to set this function notification panel and enter the multi-task
management interface.
Recent app management
 Enable screen pinning: Go to Settings >
Go to Settings > System > Recent app Security & lock screen > Screen pinning.
management. There are two ways to clear Tap switch to enable this function.
background tasks.
 Use the screen pining: You can use this
 Normal clear: Clear task list and cache feature to fix the current screen until it is
without clearing background processes. cancelled.

 Deep clear: Clear background processes,  To use this function:

some apps may stop working and you may
1. Make sure screen pinning is turned on.
not receive notifications.
2. Open overview.
Screen pinning
3. Tap the app icon at the top of the screen

When screen pinning is enabled, you will not be then tap pin.

76
Advanced

 Cancel screen pinning: If you turn on screen Special app access > Picture-in-picture. When
pinning and select Ask for unlock pattern you open the specified application in picture-in-
before unpinning, you will be asked to input picture mode, the app will create a picture-in-
an unlock pattern to cancel screen pinning. picture window when you open or leave the
application (such as continue to watch video),
Parallel Apps which displays on top of the other apps you are
currently using.
Create a new copy for the application to login to
different accounts. * This function needs to be supported by the
application itself.
Go to Setting > Utilities > Parallel Apps. The
list will show you the applications that supports
FileDash
the Parallel apps. Tap the application to create
Parallel apps. This feature supports file transfers between
phones without a network, which you can use
Picture-in-picture
to transfer files to another OnePlus phone or
You can go to Settings > Apps & notifications > other phone. Tap the bottom tab "FileDash" in

77
Advanced

the File Manager, select the file to send, and From the app drawer, swipe right from the left
then wait for another mobile phone to connect. edge of the screen to enter the Hidden Space in
the application drawer interface. You can hide
1. If the receiving side is also a OnePlus phone,
the apps displayed on the desktop in the Hidden
let the receiver select RECEIVE from FileDash,
Space by tapping the + sign in the top right.
and then follow the instructions.

2. If the receiver is not a OnePlus phone, you

can find the Wi-Fi hotspot that has been
created automatically by your phone. Then
enter the URL provided by the OnePlus
device in the browser to display the file in the
browser. You only need to save or download
it. You can also scan the QR code in the
OnePlus phone to connect and begin the file
transfer.

Hidden Space
78
Reboot, Update, Backup, Recovery

Reboot, Update, Backup,

Recovery

Learn to upgrade and reset your

OnePlus device
Reboot, Update, Backup, Recovery

Reboot or force reboot OTA upgrade

Most issues can be resolved by rebooting your 1. Enter Settings > System > System updates
device in the following two ways: to CHECK FOR UPDATES.

1. When powered on, long press the power 2. Follow the screen prompts to download and
button to restart the device, and then tap to update.
reboot the device.
* If your device is up to date, you will not see a
2. When powered on, long press the power notification.
button and volume button for 10 seconds, the
phone will shut down, and then press the Local update
power button to turn on the device again.
1. Access the OnePlus support page to
download the required update package and
System updates
save it in the phone root directory.
Your OnePlus devices provides two update
2. Open Settings > System > System updates
modes: OTA and Local.
to the settings button in the upper right
80
Reboot, Update, Backup, Recovery

corner and select Local upgrade.

Create backup
3. Tap the installation package in the list to
1. Access Settings > Accounts, login Google
upgrade.
account and enable Account sync.
4. Restart the phone to complete the update.
2. Wait for the system to complete

Backup and Restore synchronization automatically.

3. Use the Wi-Fi network to back up your device

Create a backup or recovery when needed.
as the data size may be too large to back up
Backup and restore by OnePlus using mobile data.

Switch Restore Backup

Refer to "OnePlus Switch" for more information. After a factory reset or when you switch to a new
device, log in to your Google account on the
Use Google drive for backup and device and enable Account sync to restore the
data on the phone.
recovery
81
Reboot, Update, Backup, Recovery

3. Enter passcode.
Factory reset
4. Wait till the factory reset is complete.
Note:

1. Restoring factory settings will wipe all app

data, contacts, text messages, and so on.
Backup important data before a factory reset.

2. If "Erase internal storage" is enabled, ensure

that all important files, such as photos and
documents in the phone and local backup,
have first been copied to another device.

Operating guidelines:

1. Settings > System > Reset options > Erase

all data (factory reset)

2. Tap RESET PHONE

82
Accessibility

Accessibility

Learn about Special features that

make using the device easier for

people with physical disabilities.

Accessibility

 Loosen the fingers and return to the original

Magnify with triple-tap
position.
Go to Settings > System > Accessibility>
Note:
Magnification > Magnify with triple-tap.
Once enabled, use one finger to quickly tap You can't use zoom function on the keyboard or

three times on the screen to zoom in. navigation bar.

 Drag with two or more fingers to scroll. Power button ends call
 Fold inward or open outward with two or
Go to Settings > System > Accessibility and
more fingers to adjust the zoom level.
then enable "Power button ends call".
 Quickly tap three more times to exit zoom.
Color inversion
To zoom in temporarily, quickly tap on the
screen three times and hold your finger on the Go to Settings > System > Accessibility to
last tap. invert the display colors.

 Drag your finger to move around the screen.

Color correction
84
Accessibility

 Deuteranomaly: red-green

 Protanomaly: red-green

 Tritanomaly: blue-yellow

High contrast text

Go to Settings > System > Accessibility > High

contrast text. Enable this function to increase
the contrast with background.

85
Safety information

Safety information

View Safety information for your

device.
Safety information

maximum extent permitted by applicable law,

Legal Notice
under no circumstances shall OnePlus or any of
its licensors be responsible for any loss of data
Declaration
or incur any special, incidental, consequential, or
Without prior written permission of OnePlus, indirect damages caused.
reproduction, transfer, distribution or storage of
Availability of product supplies, application
the contents in this document in any form is
software, and accessories may vary. For detailed
prohibited. OnePlus operates a policy of
information, please refer to an authorized
ongoing development. Thus, OnePlus reserves
OnePlus distributor. This device may contain
the right to make changes or improvements to
commodities, technology, or software subject to
any of the products described in this document
export laws and regulations. Diversion contrary
without prior notice. The contents of this
to law is prohibited.
document are all provided “as is”. Except as
required by applicable law, no warranties of any Trademarks and Permissions
kind, either express or implied, are made in
relation to the accuracy of this document. To the OnePlus and are trademarks or registered

87
Safety information

trademarks of OnePlus Technology (Shenzhen)

TM
Privacy Policy
Co., Ltd. All rights reserved. Android is a
trademark of Google Inc. LTE is a trade mark of OnePlus is constantly striving to protect your
®
ETSI. The Bluetooth word mark and logos are personal information. To better understand how
registered trademarks owned by Bluetooth SIG, we protect your personal information, you can
Inc. read our "Privacy Policy" in the Setup Wizard
when you turn on your phone for the first time.
The N-Mark is a trademark or
You can also check our "Privacy Policy" by
registered trademark of NFC Forum,
following the steps: Settings > About Phone >
Inc. in the United States and in other countries.
Legal Information > Privacy Policy.
Other trademarks, product, service and
company names mentioned may be the Safety
property of their respective owners.
Please read all the safety and health information
Manufactured under license from Dolby
carefully before using your device to ensure its
Laboratories. Dolby, Dolby Atmos, and
safe and proper operation.
the double-D symbol are trademarks of
Dolby Laboratories.

88
Safety information

• Do not place the battery, phone or charger in

General Safety Information
a microwave oven or other high voltage
Failure to follow these guidelines may cause equipment. Otherwise, it may cause circuit
harm to your device, property, yourself, or damage, fires, or other damage.
others.
• All wireless devices, including mobile phones,
• Do not switch on the device where prohibited might be susceptible to interference, and it can
or when it may cause interference or danger. also cause interference. Please check all laws
and regulations when using your mobile phone,
• Do not use device at gas stations, service
especially in airplanes, hospitals or medical
stations, or near fuel or chemicals.
institutions.
• Please do not store or carry your mobile phone
• Only use branded accessories and batteries
or accessories near liquid or flammable gas.
that are approved by OnePlus. Accessories
• Do not place the phone near magnetic cards which are not approved by OnePlus may
or other magnetic objects, since information damage the phone or violate local regulations
stored on floppy discs, memory cards and credit for radio devices. OnePlus will not take any
cards could be damaged by magnetic radiation.
89
Safety information

responsibility for accidents or problems caused to the device and personal injury or device
by using accessories that are not approved by damage could occur.
OnePlus.
• Only connect to power sources with USB 2.0 or
• The device is designed for water resistance above.
under certain conditions, but OnePlus does not
recommend excessive submersion. Liquid Battery Safety
damage will void the warranty.
• Please do not attempt to repair, disassemble
• When connecting with other devices, please or modify the battery. Replacing battery by an
follow the safety guidelines presented in this incorrect type could lead to explosion. Your
manual. Do not attempt to connect your device phone can only use OnePlus authorized
with incompatible products. batteries. Using third-party products may cause
battery leakage, overheating or fires.
• Please do not use the phone if antenna is
damaged. Otherwise, it could cause injury. • Do not place or use battery near fires, heaters,
direct sunlight, or other heat sources. Prolonged
• Please keep metallic objects away from phone
exposure to heat may cause battery leakage,
receiver. Small metallic objects may be attracted
90
Safety information

explosions, or fires.
Charging Safety
• Please do not place pressure on or pierce the
• The charger is intended for indoor use only.
battery with hard objects. Damaging the battery
could cause battery leakage, overheating, or • Do not charge the battery under the following
fires. conditions: in direct sunlight, in temperatures
below 5°C; in areas with humidity, dust or strong
• If you experience any battery abnormalities,
vibrations; in areas near a TV, radio or other
such as high temperature, discoloration,
electrical appliances.
distortion, or leakage, immediately discontinue
usage of the device and contact customer • The charger shall be installed near the
support. equipment and shall be easily accessible.

• All batteries have a limited lifespan and will • The maximum ambient charging temperature
begin to lose capacity after several hundred of the equipment declared by manufacturer is
charges/discharges. 35 °C.

• Do not dispose of the battery as household • Sockets that are dirty may cause poor contact
waste. Refer to local regulations. with the charger and your phone may fail to
91
Safety information

charge properly. may lead to personal injury, electric shock or fire.

• Please only use the official OnePlus charger. • Do not touch the charger, cable or power
Using unauthorized chargers can be dangerous socket with wet hands, as this may cause electric
and can void your warranty. shock.

• Make sure to only use outlets with the correct • Do not place heavy objects on the power cord
voltages (as label led on the charging brick). or attempt to modify any cables.
Using an incorrect voltage can damage your
• Make sure to grasp the charger firmly while
phone and/or battery and lead to injury.
unplugging it.
• Do not use unsafe plugs or outlets.
• Do not pull the power cord as this may lead to
• Do not use a short-circuit charger. damage and cause electric shock or fire.

• Do not connect your device to a high-voltage • Before cleaning the device, unplug the power
power supply or the battery could become plug from the socket.
damaged.
• Unplug the charger from electrical outlets and
• Do not disassemble or modify charger, as this the device when not in use.

92
Safety information

• To prevent possible hearing

Driving Safety
damage, do not listen at high
• Safety should take priority when you are volume levels for long periods.
operating a vehicle. Be sure to obey related
• Damage to the display or battery could lead to
regulations in the area or country in which you
leakage of the liquid. If this liquid comes in
drive.
contact with your eyes, skin or clothes,
• Do not place your phone or accessories near immediately rinse your eyes (do not rub) or
safety air bags. wash skin with water thoroughly and seek
medical attention.
• Compass and GPS information are only used
for reference purposes. • Some people may get dizzy or experience
medical problems in response to flashing lights.
• If you do not wish to disclose your location, be
If you are at risk, please consult your doctor
sure not to use applications that can record your
before using this device. If you have the
location.
following symptoms: headache, dizziness,
Health Information convulsion, eyes or muscle cramps, loss of

93
Safety information

consciousness, or involuntary body movements,

please stop using the device immediately and
seek medical attention. Avoid using the device
for extended periods and keep proper distance EU Regulatory Conformance
from your eyes.
CE Statement
Laser Safety Statement
Hereby, OnePlus Technology (Shenzhen) Co.,
If this product supports the laser auto-focus
Ltd. declares that the radio equipment type
feature.To ensure proper use of this product,
please read this owner’s manual carefully and Smart Phone is in compliance with Directive
retain for future reference. Should the unit 2014/53/EU. The full text of the EU declaration
require maintenance, contact an authorized
of conformity (DoC) is available at the following
service center. Use of controls, adjustments, or
internet address
the performance of procedures other than
those specified herein may result in hazardous https://www.oneplus.com/support/manuals.
radiation exposure. To prevent direct exposure
Notice: Observe the national local regulations in
to laser beam, do not try to open the enclosure
or make direct contact with the laser. the location where the device is to be used. This

94
Safety information

device may be restricted for use in some or all contain metallic components in its assembly.
member states of the European Union (EU). The use of accessories that do not satisfy these
requirements may not comply with RF exposure
RF Exposure Information (SAR) requirements, and should be avoided.

• The SAR limit of Europe is 2.0W/kg. The • The SAR value of the device may depend on
highest SAR value of this device complies with factors such as proximity to the network tower
this limit. And please see the “Quick Start Guide” or use of accessories.
to find the highest SAR value.
• Cases with metal parts may change the RF
• This device was tested for typical operation performance of the device, including its
with the back of the handset kept 5mm from the compliance with RF exposure guidelines, in a
body. To maintain compliance with RF exposure manner that has not been tested or certified,
requirements, use accessories that maintain a and use such accessories should be avoided.
5mm separation distance between your body
Conformément à la règlementation française,
and the back of the handset. The use of belt clips,
nous sommes obligés d'inclure les
holsters and similar accessories should not
recommandations suivantes concernant les

95
Safety information

mesures de précaution : vous pouvez limiter range in following countries:

votre exposition à l'énergie de radiofréquences AT BE BG HR CY CZ DK

EE FI FR DE EL HU IE
(a) en utilisant votre appareil mobile dans des
IT LV LT LU MT NL PL
zones de bonne couverture réseau, ou
PT RO SK SI ES SE UK

(b) a l'aide d'un kit mains libres pour maintenir

votre appareil mobile éloigné de votre visage et Frequency Bands and Power
de votre corps. Dans ce dernier cas, il est
(a) Frequency bands in which the radio
conseillé aux femmes enceintes d'éloigner leur
equipment operates:
appareil mobile de leur abdomen. Il est
également recommandé aux adolescents Some bands may not be available in all countries

d'éloigner leurs appareils mobiles du bas ventre. or all areas. Please contact the local carrier for
more details.
Restrictions in 5GHz band
(b) Maximum radio-frequency power

The device is restricted to indoor use only when transmitted in the frequency bands in which the

operating in the 5150 to 5350 MHz frequency radio equipment operates: The maximum power

96
Safety information

for all bands is less than the highest limit value

RoHS Compliance
specified in the related Harmonized Standard.
please see the “Quick Start Guide” to find the This product complies with directive 2011/65/EU
frequency bands and transmitting power. and its amendments, on the restriction of the
use of certain hazardous substances in electrical
Correct Disposal of this Product and electronic equipment.

The crossed-out wheeled-bin

FCC Regulatory Conformance
symbol on your product，battery，
literature or packaging indicates
FCC Statement
that the product and its electronic
accessories should not be disposed This device complies with part 15 of the FCC
of with other household waste. To safely recycle rules. Operation is subject to the following two
your device, please use return and collection conditions:
system or contact the retailer where the device
(1) This device may not cause harmful
was originally purchased.
interference; and

97
Safety information

(2) This device must accept any interference equipment generates uses and can radiate radio
received, including interference that may cause frequency energy and, if not installed and used
undesired operation. in accordance with the instructions, may cause
harmful interference to radio communications.
NOTE: The manufacturer is not responsible for
any radio or TV interference caused by However, there is no guarantee that interference
unauthorized modifications or changes to this will not occur in a particular installation. If this
equipment. Such modifications or changes equipment does cause harmful interference to
could void the user's authority to operate the radio or television reception, which can be
equipment. determined by turning the equipment off and
on, the user is encouraged to try to correct the
NOTE: This equipment has been tested and
interference by one or more of the following
found to comply with the limits for a Class B
measures:
digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide - Reorient or relocate the receiving antenna.
reasonable protection against harmful to part
- Increase the separation between the
interference in a residential installation. This
equipment and receiver.

98
Safety information

- Connect the equipment into an outlet on a model only and is not available for all US models.
circuit different from that to which the receiver Per FCC regulation, all Wi-Fi products marketed
is connected. in US must be fixed to US operation channels
only.
- Consult the dealer or an experienced radio/TV
technician for help.
RF Exposure Information (SAR)
FCC Caution • This device is designed and manufactured not
to exceed the emission limits for exposure to
• Any changes or modifications not expressly
radio frequency (RF) energy set by the Federal
approved by the party responsible for
Communications Commission of the U.S.
compliance could void the user’s authority to
Government.
operate the equipment.
• The SAR limit set by the FCC is 1.6W/kg. The
• The antenna(s) used for this transmitter must
highest SAR value of this device type complies
not be collocated or operate in conjunction with
with this limit. And please see the “Quick Start
any other antenna or transmitter.
Guide” to find the highest SAR value reported
• The country code selection is for non-US
99
Safety information

to FCC. SAR levels of various devices and at various

positions, they all meet the government
• Tests for SAR are conducted using standard
requirement.
operating positions accepted by the FCC with
the device transmitting at its highest certified • This device has also been tested and meets the
power level in all tested frequency bands. FCC RF exposure guidelines for use with an
accessory that contains no metal and positions
• Although the SAR is determined at the highest
the handset a minimum of 15mm from the body.
certified power level, the actual SAR level of the
Use of other accessories may not ensure
device while operating can be well below the
compliance with FCC RF exposure guidelines.
maximum value. This is because the device is
Position the handset a minimum of 15mm from
designed to operate at multiple power levels so
your body when the device is switched on.
as to use only the power required to reach the
network. In general, the closer you are to a • Choose the belt clips, holsters, or other similar
wireless base station antenna, the lower the body-worn accessories which do not contain
power output. metallic components to support the minimum
distance of body-worn operation. Cases with
• While there may be differences between the

100
Safety information

metal parts may change the RF performance of standards.

the device, including its compliance with RF
• The ANSI standard for hearing aid
exposure guidelines, in a manner that has not
compatibility contains two types of ratings.
been tested or certified, and use such
accessories should be avoided. • M-Ratings: Rating for less radio frequency
interference to enable acoustic coupling with
Hearing Aid Compatibility (HAC) hearing aids.

regulations for Mobile phones • T-Ratings: Rating for inductive coupling with
hearing aids in tele-coil mode.
• Your phone is compliant with the FCC Hearing
• Not all phones have been rated, a phone is
Aid Compatibility requirements.
considered hearing aid compatible under FCC
• The FCC has adopted HAC rules for digital rules if it is rated M3 or M4 for acoustic coupling
wireless phones. These rules require certain and T3 or T4 for inductive coupling. These
phone to be tested and rated under the ratings are given on a scale from one to four,
American National Standard Institute (ANSI) where four is the most compatible. Your phone
C63.19-2011 hearing aid compatibility meets the M3/T3 level rating.
101
Safety information

• However, hearing aid compatibility ratings is important to try the different features of this
don't guarantee that interference to your phone thoroughly and in different locations,
hearing aids won't happen. Results will vary, using your hearing aid or cochlear implant, to
depending on the level of immunity of your determine if you hear any interfering noise.
hearing device and the degree of your hearing Consult your service provider or the
loss. If your hearing device happens to be manufacturer of this phone for information on
vulnerable to interference, you may not be able hearing aid compatibility. If you have questions
to use a rated phone successfully. Trying out the about return or exchange policies, consult your
phone with your hearing device is the best way service provider or phone retailer.
to evaluate it for your personal needs.
• Hearing devices may also be rated. Your
• This phone has been tested and rated for use hearing device manufacturer or hearing health
with hearing aids for some of the wireless professional may help you find this rating. For
technologies that it uses. However, there may be more information about FCC
some newer wireless technologies
Hearing Aid Compatibility, please go to
used in this phone that have not been
http://www.fcc.gov/cgb/dro.
tested yet for use with hearing aids. It

102
Safety information

(1) l'appareil ne doit pas produire de brouillage,

Industry Canada Conformance
et.

IC Statement (2) l' utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le
This device complies with Industry Canada's
brouillage est susceptible d'en compromettre le
licence exempt RSSs. Operation is subject to the
fonctionnement.
following two conditions:
This device complies with the Canadian ICES-
(1) This device may not cause interference; and
003 Class B specifications. CAN ICES-3(B)/
(2) This device must accept any interference, NMB-3(B).
including interference that may cause undesired
Cet appareil numérique de la Canadian ICES-
operation of the device.
003. Cet appareil numérique de la classe B est
Le présent appareil est conforme aux CNR conforme à la norme NMB-003 du Canada.
d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est Restrictions in 5GHz band
autorisée aux deux conditions suivantes
The device could automatically discontinue
103
Safety information

transmission in case of absence of information 5150-5250 MHz sont reserves uniquement pour
to transmit, or operational failure. Note that this une utilisation a l’interieur afin de reduire les
is not intended to prohibit transmission of risques de brouillage prejudiciable aux systemes
control or signaling information or the use of de satellites mobiles utilisant les memes canaux.
repetitive codes where required by the -De plus, les utilisateurs devraient aussi etre
technology. The device for operation in the avises que les utilisateurs de radars de haute
band 5150-5250 MHz is only for indoor use to puissance sont designes utilisateurs principaux
reduce the potential for harmful interference to (c.-ad., qu’ils ont la priorite) pour les bandes
co-channel mobile satellite systems; 5250-5350 MHz et 5650-5850 MHz et que ces
radars pourraient causer du brouillage et/ou des
In addition, high-power radars are allocated as
dommages aux dispositifs LAN-EL)
primary users (i.e. priority users) of the bands
5250-5350 MHZ and 5650- 5850 MHz and that
RF Exposure Information (SAR)
these radars could cause interference and/or
damage to LE-LAN devices. The SAR limit set by the ISED is 1.6W/kg. The
highest SAR value of this device type complies
-Les dispositifs fonctionnant dans la bande
with this limit. And please see the “Quick Start

104
Safety information

Guide“ to find the highest SAR value reported to pour un fonctionnement tel que décrit dans ce
the IC. manuel. La réduction aux expositions RF peut
être augmentée si l’appareil peut être conservé
This device has also been tested and meets the
aussi loin que possible du corps de l’utilisateur
ISED RF exposure guidelines for use with an
ou que le dispositif est réglé sur la puissance de
accessory that contains no metal and positions
sortie la plus faible si une telle fonction est
the handset a minimum of 15mm from the body.
disponible. Cet équipement est conforme aux
Use of other accessories may not ensure limites d’exposition aux rayonnements IC
compliance with ISED RF exposure guidelines. établies pour un environnement non contrôlé.
Position the handset a minimum of 15mm from Cet équipement doit être installé et utilisé avec
your body when the device is switched on. un minimum de 15mm de distance entre la

Déclaration d’exposition aux radiations: source de rayonne

Le produit est conforme aux limites d’exposition India Regulatory Conformance

pour les appareils portables RF pour les Etats
Unis et le Canada établies pour un E-waste Information
environnement non contrôlé. Le produit est sûr
105
Safety information

The products manufactured by OnePlus comply

with the E-waste Rules 2016 and its
amendments. Considering the exemption listed
in SCHEDULE II of the E-waste Rules, the content
of hazardous substances is as follows:
For the purpose of recycling and reducing the
1. Lead (Pb) – not over 0.1% by weight; effect of the environment ， the Electrical &
Electronic Equipment should not be disposed of
2. Cadmium (Cd) – not over 0.01% by weight;
with other household waste, please separate
3. Mercury (Hg) – not over 0.1% by weight; these items from other types of waste and

4. Hexavalent chromium (Cr6+) – not over 0.1% recycle them to the authorized e-waste

by weight; 5. Polybrominated biphenyls (PBBs) – company. As a part of E-waste recycling

not over 0.1% by weight; initiative, OnePlus has partnered with an

authorized E-waste company named AS Attero.
6. Polybrominated diphenyl ethers (PBDEs) – not
You can contact AS Attero to recycle your E-
over 0.1% by weight.
waste product. For further information about
the OnePlus E-waste partner named AS Attero,

106
Safety information

you can contact at Website:www.attero.in MANIPURI (MEETEI MAYEK), MARATHI, NEPALI,

ODIA(ORIYA), PANJABI(PUNJABI), SANTHALI
Email:[email protected] Phone:1800-103-6328
(OI CHIKI), SANTHALI (DEVANAGRI), SANSKRIT,
Languages & Input SINDHI(DEVANAGARI), TAMIL, TELUGU, URDU,
ENGLISH
You can choose your language according to the
This mobile supports inputting for below
following steps:
mentioned Indian Official Language as per IS
Settings > System > Languages & input > 16333(Part-3):2017
Languages > Choose your preference language.
HINDI, MARATHI, ENGLISH
Mobile phone supports all the below mentioned
Indian Official Languages for readability test as Care and Maintenance
per IS 16333(Part-3):2017
The following suggestions will help you maintain
ASSAMESE, BANGLA, BODO, DOGRI, GUJARATI, and prolong the life of your device.
HINDI, KANNADA, KASHMIRI, KONKANI,
• Only qualified and authorized personnel
MAITHILI, MALAYALAM, MANIPURI (BENGALI),
should make repairs to this product.
107
Safety information

• Disabling features such as Bluetooth and Wi- • Only operate your phone between 35% to 85%
Fi when not in use and dimming the screen can humidity.
help you save energy and extend battery life.
• Do not place the phone on uneven or stable
• Clean your phone and charger with a soft, surfaces.
clean, dry cloth. If the screen comes into contact
• Do not hit, press, shake or drop the phone to
with liquid or dust, please clean it immediately.
avoid damage and injury.
Do not use alcohol or irritating chemicals to
clean the device. • Charger are not waterproof. Please do not use
these devices in the bathroom, areas of high
• Touching the screen with a sharp object may
temperature, humidity or dust; please avoid rain.
cause the screen to be scratched.
• When the phone is transmitting data or saving
• Please do not touch the connection port of the
information, do not remove the SIM card.
phone, as static electricity may harm
components in the device. • Please keep the phone out of reach of children
in order to prevent injuries or property damage.
• Ideal operating temperatures are 0°C to 35°C,
Ideal storage temperatures are -20°C to +45 °C.
108
Safety information

workmanship or build materials. For more

OnePlus Device Warranty
details, please contact OnePlus Customer
Information Support by visiting oneplus.com/support.

OnePlus devices purchased on The limited warranty does not

oneplus.com/authorized sales channels come
with a limited warranty. The duration of this cover
warranty is dependent on the original country or
1. Defects or damage resulting from accidents,
region of purchase and is only redeemable
neglect, misuse, or abnormal use; abnormal
within the original country or region. Unless
conditions or improper storage; exposure to
otherwise specified, this warranty covers the
liquid, moisture, dampness, sand or dirt; unusual
hardware components of the product as
physical, electrical or electromechanical stress.
originally supplied and does not cover, or
partially covers, software, consumable items, or 2. Scratches, dents and cosmetic damage, unless

accessories, even if packaged or sold together caused by OnePlus.

with the product. The limited warranty only 3. Defects or damage resulting from excessive
covers functional defects of product caused by
109
Safety information

force or use of metallic objects on the touch 8. Defects or damage resulting from external
screen. causes such as collision with an object, fire,
flooding, dirt, windstorm, lightning, earthquake,
4. Devices that have the serial number or the
exposure to weather conditions, theft, blown
IMEI number removed, defaced, damaged,
fuse, or improper use of any electrical source. 9.
altered or made illegible.
Defects or damage resulting from cellular signal
5. Ordinary wear and tear. reception or transmission, or viruses and 3rd

6. Defects or damage resulting from the use of party software problems introduced into the

the product in conjunction or connection with product.

accessories, products, or ancillary/peripheral 10. Free warranty replacements and repairs are
equipment not furnished or approved by only valid in the country or region of purchase.
OnePlus. Please contact OnePlus Customer Support for

7. Any physical feature defects or damage more details.

resulting from improper testing, operation,

maintenance, installation, service, or adjustment
not furnished or approved by OnePlus.
110
Safety information

period will not be accepted. We may also

Return Policy (Limited to North
choose not to accept returns within these
America & Europe) circumstances:

OnePlus phones and accessories are made to 1. Defects or damages caused by misuse,

the highest standards and undergo rigorous neglect, physical damage, tampering, incorrect

testing. If you are not satisfied with your OnePlus adjustment, normal wear and tear or incorrect

product for any reason, you may request a installation after purchase.

return within 15 calendar days of delivery. Once 2. Price fluctuations being the sole reason for
we approve your return request and receive the return.
product, we will perform standard inspection.
3. Customized customer contracts. In
And if the product passes the inspection, we will
accordance with the U.K. Consumer Rights Act
give you a full refund. Any shipping and
2015, any goods that are not (1) of satisfactory
handling fees incurred in the return process are
quality; (2) fit for their given purpose; or (3) as
not covered by the refund.
described, may be returned free of charge
Return requests made outside of the 15-day within 30 days of delivery. Please submit a ticket

111
Safety information

describing the problem with your device. In

order to be eligible for a refund, you must
contact us within 30 days and describe in detail
how the goods were defective, damaged, or
materially different. We may choose not to
accept returns for any of the above mentioned
circumstances. In all cases, we will inspect the
product and verify the fault. To qualify for a
replacement or refund, device must be in “as
new” condition and include all original contents
of the package. We reserve the right to refuse a
refund or exchange if the product returned is
deemed to have been damaged.

Please contact OnePlus Customer Support to

request a return at oneplus.com/support.

112
Safety information

US
OnePlus Customer Support FR
OnePlus Service Clients

Support information and assistance go to: Visitez le site d’assistance en ligne pour
www.oneplus.com/support obtenir plus d’informations:
www.oneplus.com/fr/support
Download manuals:
Téléchargements et Manuels:
www.oneplus.com/support/manuals
www.oneplus.com/fr/support/manuals

OnePlus Kundenbetreuung OnePlus Atención al Cliente

DE ES

Weitere Informationen finden Sie in Para información, soporte y asistencia

unserem Support Center: vaya a:
www.oneplus.com/de/support
www.oneplus.com/es/support
Bedienungsanleitungen im Download:
Descarga el manual en:
www.oneplus.com/de/support/manuals
www.oneplus.com/es/support/manuals

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Safety information

IT
OnePlus Assistenza Clienti SE
OnePlus Kundsupport

Per informazioni di supporto e assistenza För supportinformation och hjälp gå till:

vai su:
www.oneplus.com/se/support
http://www.oneplus.com/it/support
Ladda ned manualer:
Scarica manuali: www.oneplus.com/se/support/manuals
www.oneplus.com/it/support/manuals
IN
OnePlus Customer Support

PT Suporte ao Cliente OnePlus

Support information and assistance go to:
Para informações, suporte e assistência, www.oneplus.in/support
acesse:
Download manuals:
www.oneplus.com/pt/support www.oneplus.in/support/manuals

Descarregar manua:
https://www.oneplus.com/pt/support/ma
nuals

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