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Digitalization

This document is conducting a research study on digitalization for banks. It contains a survey with 12 questions for bank employees regarding their bank's use of e-banking services, customers' adoption of these services, impact on costs and competitiveness, and reasons for offering e-banking. Responses will be kept private and confidential.

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MANIKA PURI
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
369 views

Digitalization

This document is conducting a research study on digitalization for banks. It contains a survey with 12 questions for bank employees regarding their bank's use of e-banking services, customers' adoption of these services, impact on costs and competitiveness, and reasons for offering e-banking. Responses will be kept private and confidential.

Uploaded by

MANIKA PURI
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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02/07/2019 Digitalization ( For Banks)

Digitalization ( For Banks)


Dear valued Respondent
we are conducting a research study on "Digitalization" . I am very pleased to have you as my
respondent and really appreciate your contribution to this academic exercise. The information given
by you will be treated as private & confidential and will only be used for purpose of this project only.

* Required

1. Name of the Employee *

2. Based on your estimate how many total number of customers you have in your branch? *
Mark only one oval.

Below 2000
2000 to 5000
5001 to 10000
Over 10000

3. Based on your estimate how many of your customers have been using E-Banking
Services from your branch? *
Mark only one oval.

less than 20%


20% to 50%
51% to 75%
Over 75%

4. Do you think E-Banking offers opportunities to provide additional services? *


Mark only one oval.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

5. Do you think E-Banking Services will enhance your competitive position in the market? *
Mark only one oval.

Stronly Agree
Agree
Neutral
Disagree
Stronly Disagree

https://docs.google.com/forms/d/1StgDDKS0vEIyDpssf9VztofZfE8lCaPP8YIi_UG0Cg0/edit 1/3
02/07/2019 Digitalization ( For Banks)

6. Do you think E-Banking allows the bank to increase customer base? *


Mark only one oval.

Stronly Agree
Agree
Neutral
Disagree
Stronly Disagree

7. Do you think E-Banking improves customer Services and lowers Transaction Cost? *
Mark only one oval.

Yes
No
Maybe

8. Is the Banks website reviewed internally? *


Mark only one oval.

Yes
No
Maybe

9. If "Yes", how often is it reviewed?

10. Does the bank have e-Banking Committee( or something similar)? *


Mark only one oval.

Yes
No

11. Did the Bank do Cost Analysis specifically on E-Banking ? *


Mark only one oval.

Yes
No

12. What was your reason of offering E-Banking? *


Check all that apply.

Profit
Convenience
Retain Customers
Attract New Customers
Competition
Customer's Request
Others

https://docs.google.com/forms/d/1StgDDKS0vEIyDpssf9VztofZfE8lCaPP8YIi_UG0Cg0/edit 2/3
02/07/2019 Digitalization ( For Banks)

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