INTRODUCTION

A. GREETING (salam)

 Formal Greeting
 Night Good Morning
 Good Afternoon
 Good Evening
 Good Night
 Good Day

Tony : Good Morning, Miss July

Miss Jul y : Good Morning..How are you Tony ?
Tony : I am Fine thank you, How about you ?
Miss July : I am Fine too, Thank you...

Note : How are you ? -Fine

-Very well
-Very Good
-Ok
-Not so bad
 InFormal Greeting
 Hii
 Hello
Dina : Hii Cavin, How is everything ?
Cavin : Everything is great,thank you, and you ?
Dina : Not so bad

Note : Hii, How is your day ? - Hii, I am All right, Thank you
Hello, How are you doing ? - Hello, I am Great, Thank you

-Don’t Forget to say “Thank You”

 B. BYE/ FAREWELL (perpisahan)
 Formal Farewell
Good Bye
It was nice to meet you
I am glad to see you
I am happy to meet you
It was pleasure to see you

Miss Reva : Good bye Mr.Daniel, Thank you for your time
Mr.Daniel : Good Bye Miss Reva, See you tomorrow

 INFORMAL Farewell
 Bye-bye, see you again
 I must go now, see you dear..
 See you later
 See you soon
 See you tonight

Denis : Well Anna, I would better go now and see you later
Annabelle : Ok, have a safe journey home..
Denis : Thank you, take care..
Annabelle : Bye- bye
Denis : Bye

Note : After Farewell Don’t Forget to say..

-Have a lovely day
-Have a nice day
-Have a Good day
-Have a good time
-Have a wonderful holiday
-have a safe and pleasant journey
-Have a Safe and pleasant journey home
-Have a safe and pleasant trip
-have a pleasant stay with us
-Enjoy your time
-Enjoy your Meal
-Enjoy your study
-All the best in your future
Practice
1. Situation #1
You meet your friend, Erick Greet him and say good bye
2. Situation #2
You are going to school,and you see you Teacher. Mr Heru is walking toward you, Greet him
and say “see you later”
3. Situation #3
You are receptionist and you see the guest leave the hotel, greet them and say good bye
4. On your way home from Airport, you meet you friend’s mother, Mrs.Meilani . Greet her and
say good bye to her.
5. You are in the Restaurant and You see Your Head Master, Mrs Veronica . Greet Her and say
Enjoy your meal..
 Introducing Your Self
1. Formal

Introduction Response
 I would like introduce my self, My name is.. - It’s Pleasure to meet you
 May I introduce my self ? I am..................... - It’s Nice to meet you
 Excuse me, my name is................................ - I am glad to see you

Demonstration

 Daniella : May I introduce my self ?

I am Daniella, you can call me Ella
 Thomas : It’s nice to meet you, Ella
How do you do ?
My name is Thomas

 Stefany : Hello..I am Stefany

You can call me Efa..
 Dinta : It’s Pleasure to meet you Efa
I am Dinta

 July Thompson : Hello I am July Thompson, you can call me July

I am receptionist in five star hotel surabaya.
I work at front office department.
2. Informal
Introduction Response
 Have you met me before ? - I am happy to meet you
 I don’t think, we have met before... - Good to see you
 I don’t think, you know me.. - great to meet you
 Hello..Iam.......... - Hello..
 Hii..I am............. - Hii...
DEMONSTRATION
 Linda: Have we met before ?
My name is Linda
 Deny: Hi Linda, Good to see you

 Diana: Hello I am Diana

I am Diana
 Firza: Hii diana, Great to see you
I am Firza

 Hana: Hii I am hana

I am student in the Technical school
I take tourism and hotel program
Practice

1. Situation #1
Introduce your self in the front of the Class. Mention your name, profession, place and date of
birth, your age, your ambition, your hobbies and how you spare your leisure time.
2. Situation #2
You are sitting next to a pretty girl at a cafetaria. You don’t know her. Introduce your self to her.
Tell her that you are interested to become her boy friend.
3. Situation #3
You are waiting for your friend, Tiara at her home. Then you see her Sister coming. Greet her
and introduce your self to her.
4. Situation #4
You are in a Formal interview. You want to enter room of the manager. Knok the door, greet and
introduce your self.
5. Situation #5
Miss Cherilia is your new guest . She sit in the restaurant. You come introducing your self, tell
her about favourite food and beverage and say ‘ enjoy your meal’
 Introducing other
Formal

Introduction Response
 Mr/Mrs..............I woud like to introduce - How do you do ?
 Let me introduce.................. - It’s nice to meet you
 May I introduce.................... - It’s glad to meet you

Mr.jack : Miss Nicole, I would like you to meet Dr.Thomas

Miss nicole : It’s nice to meet you Dr, Thomas
Dr.Thomas : It’s nice to meet you too, Miss Nicole

Informal

Introduction Response
Erick.,have you met Nadia before ? I am Happy to meet you
Dira, Do you know Lita ? Hello..
Oh look, here’s Frank ? Hii......
Mita, here John..John , here Mita Nice to meet you...

Culture Note
People in the united kingdom (england) sometime shakehands when they are introduced, and
sometime they don’t. When young man and young women meet informally, woman probably
wouldn’t shakehand with each otheror with men. But in a Formal or business situation, people
almost always shakehands.
 Misunderstanding Speaking
Formal
 Excuse me..?
 Pardon me Please..?
 Could you repeat again please..?
 Beg your pardon please..?
 Repeat again please..?
 Can you repeat again please..?

Example :
 Bella : did you go to surabaya yesterday ?
 Ronald : pardon me please ?
 Bella : did you go to surabaya yesterday ?
 Ronald : no I didn’t

 Heny : can you help me please ?

 Dany : Excuse me, Can you repeat again please ?
 Heny : Can you help me please ?
 Dany : Yes I can, What can I do for you ?
 Heny : Could you buy me some fruits please..?
 Dany : Ok with my pleasure..
 Heny : Thank you.
Informal
 Sorry ?
 What did you say ?
 What was that again ?
 What do you mean ?

Example :
 Mira : Where is my calculator ?
 Amir : Sorry, what did you say ?
 Mira : Where is my colculator ?
 Amir : Oh,, Here it is..
 Mira : Ok thank’s
 Amir : it’s ok..
 Alex : what’s that ?
 Tony : it’s my new video game
 Alex : Sorry ?
 Tony : My new video game
 Alex : Wow fantastic...
Practice

Instruction : Complete one of the conversation below with your friends, but first, express your
miss understanding

1. Your Teacher, Mr Heru is asking about you

Mr Heru : you look pale today. What’s wrong with you ?
You : ....................................?
Mr Heru : Are you sick ?
You : ......................................

2. Mrs Julia, Your mother’s friend , is asking to you.

Mrs Julia : when your mother come home, tell her that I want to see her
You : ................................
Mrs Julia : I want to see your mother tomorrow.
You : ................................

3. Ivan, your friend, is asking you go to the cinema

Ivan : do you have something to do tonight ?
Elisa : .............................
Ivan : If You are not busy, I will invite you watch the cinema
Elisa : Ok..........................

4. Noval,your classmate, is asking you to become his girl friend.

Noval : Mawar, do you have boy friend ?
Mawar : .................................
Noval : Can I become you boyfriend ?
Mawar : .................................
5. Luluk, Your friend, is asking you to come on her birth day party
Luluk : Adi, would you like to come to my birthday party ?
Adi : ...................................
Luluk : Do you have a time to come to my birth day party ?
Adi : .....................................
APOLOGIZING

Formal
Apology Response
 I would like to apologize for.. That’s all right
 I am sorry..... That’s quite all right
 I am very sorry Don’t worry about it
 I am very sorry for.....(Ving/beeing +non verb) It doesn’t matter
 I apologize for....

Mr.Harry : I am very sorry for spelling my coffe on your seat.

Mr. Joni: Don’t worry about it

Apologizing : Doesn’t always mean, you are wrong and the other person is
right. It just means you value your relationship more than your ego.

Informal
Apology response
 Sorry . That’s O.K
 Sorry about...,,(Ving/being + Non verb) Don’t worry
 I am sorry. No problem / forget it

Jenny : Sorry about yesterday

I couldn’t come to your party. I was busy
Susi : Forget it
I hope you can come next time.
 Practice
Instruction :Complete one of these conversations with your friend and practice apologizing or
accepting apologizing

1. You have an appointment with your Manager, Mr. Gerry at 09 o’clock in the morning, you
are 10 minutes late
You : Good morning Mr. Gerry
Mr.Gerry : Good morning
You :..................................................
Mr. Gerry : That’s allright
2. You are playing football, you kick Romy’s stomach
Romy : Oohhh..
You : ........................
Romy : Hmm .,It’s OK
3. You are at the party. You are dancing with your girl friend(dini), She step on your foot
Dini : Oh I am sorry
You : .....................

4. You serve the guest in the restaurant. Suddenly you spill the water to the guest.
Guest : Oh my dear....!!
You : ...........................................
Guest : That’s quite allright

5. You want to clean the Guest room, when you open the the guest is watching television
You : good morning Sir..
Guest : Good morning
You : ................................
Guest : Don’t worry about it.