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ARA-All Resources Available: 15It415M-Mdd Project Report

This document is a project report submitted for an MDD program at SRM IST in Kattankulathur, India in July 2018. It discusses challenges with online shopping in India, including low internet penetration, poor user experiences, and issues with fake or defective products being delivered. The document reviews literature on online shopping systems and identifies problems such as many websites selling counterfeit goods and unreliable third-party delivery agents substituting fake products or empty packages. It aims to define the key problems around ensuring authentic products and reliable delivery for online shoppers in India.

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Ashwini Singh
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65 views

ARA-All Resources Available: 15It415M-Mdd Project Report

This document is a project report submitted for an MDD program at SRM IST in Kattankulathur, India in July 2018. It discusses challenges with online shopping in India, including low internet penetration, poor user experiences, and issues with fake or defective products being delivered. The document reviews literature on online shopping systems and identifies problems such as many websites selling counterfeit goods and unreliable third-party delivery agents substituting fake products or empty packages. It aims to define the key problems around ensuring authentic products and reliable delivery for online shoppers in India.

Uploaded by

Ashwini Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ARA-All Resources Available

15IT415M-MDD PROJECT REPORT

Submitted by

for the assessment of 4th year MDD project

in the

DEPARTMENT OF INFORMATION
TECHNOLOGY

SRM IST
KATTANKULATHUR

JULY 2018
INTRODUCTION

Online shopping has had a rather slow and tumultuous journey in


India, it has not picked up as much as it should have primarily due to
the fact that internet penetration itself is quite low and secondly (and
importantly) the online shopping experience has been bad to say the
least. Although there are grass root problems, I still believe that
Online Shopping in India is evolving fast and has the potential to
grow exponentially in the times to come, as the internet penetration
reaches far and wide across the rural area. Traditionally, Indians are
conservative in their approach to shopping. They want to touch and
feel the products and test its features before buying anything.

In fact, selected price-savvy customers would also like to squeeze in


an economical deal for themselves with appropriate price negotiation
with the vendor. They are not the ones to accept the price at the face
value. Well, nothing wrong in that as well. With the passage of time
came an era of less popular teleshopping which dealt in limited range
of products such as Astrology and spirituality products (​such as
Rudraksha Mala, Hanuman Kavach, Bal Raksha, etc)​ , and even some
of the Cooking ranges (including Juicers and Mixers, Vegetable
Choppers, etc). But, most of these products could be termed as
low-intensity and niche products which could interest only a limited
target of people.
LITERATURE REVIEW

An online shopping system that permits a customer to submit online


orders for items and/or services from a store that serves both walk-in
customers and online customers. The online shopping system presents
an online display of an order cut off time and an associated delivery
window for items selected by the customer. The system accepts the
customer's submission of a purchase order for the item in response to
a time of submission being before the order cut off time. The online
shopping system does not settle with a credit supplier of the customer
until the item selected by the customer is picked from inventory but
before it is delivered. Therefore, the customer can go online and make
changes to the order. In addition, available service windows are
presented to the customer as a function of customer selected order and
service types and further, the order picking is assigned in accordance
with a picker's preference. When ordering goods, many shopping
systems provide a virtual shopping cart for holding items selected for
purchase. Successive items selected for purchase are placed into the
virtual shopping cart until a customer completes their shopping trip.
Virtual shopping carts may be examined at any time, and their
contents can be edited or deleted at the option of the customer. Once
the customer decides to submit a purchase order, the customer may
print the contents of the virtual shopping basket in order to obtain a
hard copy record of the transaction.
IDENTIFYING AND
FORMULATING PROBLEM

Fake Products:
While the problem of fake products might not seem common problem
but it is very dominat in almost all Online shopping sites and even
some website are know to sell fake products.

Two surveys - one by Local Circles and another by Velocity MR


show that counterfeit or fake products are still a menace in the
ever-growing Indian e-commerce space. Over a third of customers
have received fake products from online sites.

The LocalCircles survey reveals that 38% of 6,923 respondents have


received such products from an e-commerce site in the last one year.
The survey also mentioned that 12% respondents out of that said they
received the fake product from Snapdeal, 11% said Amazon and 6%
mentioned Flipkart.
Bad Delivery system:
The Main model of online business is depended on the delivery
system and most of these have many unconnected third party
Delivery company. These company can and have sold fake products
and sometimes even a rock inside the packaging.
PROBLEM DEFINITION
An online shopping system that permits a customer to submit online
orders for items and/or services from a store that serves both walk-in
customers and online customers. The online shopping system presents
an online display of an order cut off time and an associated delivery
window for items selected by the customer. The system accepts the
customer's submission of a purchase order for the item in response to
a time of submission being before the order cut off time.
The online shopping system does not settle with a credit supplier
of the customer until the item selected by the customer is picked from
inventory but before it is delivered. Therefore, the customer can go
online and make changes to the order. In addition, available service
windows are presented to the customer as a function of customer
selected order and service types and further, the order picking is
assigned in accordance with a picker's preference.
When ordering goods, many shopping systems provide a virtual
shopping cart for holding items selected for purchase. Successive
items selected for purchase are placed into the virtual shopping cart
until a customer completes their shopping trip. Virtual shopping carts
may be examined at any time, and their contents can be edited or
deleted at the option of the customer.

In fact, selected price-savvy customers would also like to squeeze in


an economical deal for themselves with appropriate price negotiation
with the vendor. They are not the ones to accept the price at the face
value. Well, nothing wrong in that as well. With the passage of time
came an era of less popular teleshopping which dealt in limited range
of products such as Astrology and spirituality products (​such as
Rudraksha Mala, Hanuman Kavach, Bal Raksha, etc​), and even some
of the Cooking ranges (including Juicers and Mixers, Vegetable
Choppers, etc). But, most of these products could be termed as
low-intensity and niche products which could interest only a limited
target of people​.

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