Running head: UNIT 3 ESSAY 1

Valeria L. Martinez

Unit 3 Essay

ORGL-3322: Behavior, Ethics, and Leadership I

Dr. Christopher J. Gomez

May 1, 2019
UNIT 3 ESSAY 2

Now a days there are many fast food restaurant that have technology and get new people

day by day. For example, McDonalds have computer games and very attractive lights that attack

new generations to go to eat there. However, there are many restaurants that need to start

modifying their service in other too succeed. We need to look for things that do new generations

in order to function these because the new generation are be the ones who consumes the most.

Many restaurants do not have new technology and is getting to a point that new

generations do not go because it seems old. Mexican restaurants should have more technology to

identify what they offer, and it would be easier to serve. I choose Palenque Grill, is a Mexican

restaurant located at McAllen, TX. New generations do not go to this place because they believe

they do not equip good. Technology can help the business grow, it stated, “Restaurants want to

deliver a flawless, convenient and enjoyable experience to their customers” (Gazdecki). This can

help to develop a better environment and better customer service for the good of the customers.

Palenque Grill is a Mexican Restaurant that does not have the necessary equipment for

people that live in the valley. There are many people that do not know about Mexican menus. For

this reason, we can provided technology in order to have an advanced menu that would help the

growth of revenues. Not having technology is a problem because people do not know or do not

be able to figure it out how Mexican restaurant offer to them. There are a many ingredients that

are good for people. There are restaurants that order online and pay online, that is an online

ordering platform that can help Palenque Grill employees to have ready food when people want

to come it. In the selection it state, “It’s easier to upsell through an online portal because there

are pictures of the items, which makes the offer more enticing to the eater.” (Gazdecki). That

would attract more people because they would be more save and comfortable that they can

participate more with their orders.

There are many websites that argues there should not be a lot of technology in a

restaurant because is very dedicated working with food. People believe that is most constable to

have an IPad where many people and kids would be touching it. People think that there is many

people that can damage the IPad by pulling drinks or falling down. It would be expensive for the

company replace it with new IPads. The selection it stated, “An IPad can easily fall into a serve’s

apron, so it’s not tableside ordering tool” (restaurant manager). It is very dedicated working with

menu IPad but I believe it can be a tool that can help the restaurant revenues.

Palenque Grill restaurant can include IPADS in their tables in order to have a better service.

In the selection it stated “They can work flawlessly to meet and exceed the expectations and

desires of their unique customers” (Gazdecki). In this case, individuals would choose what they

want in their plates. Also, the IPADS would show the customer

 What plate is more cheaper

 The most popular plate

 How many proteins/calories that plate would contain

 The time of cooking process

 Reviews and comments for people that came in

 It would be more easier for employees serve the food

 Discounts offered and having the special plates

IPad menu can facilitate the business by increasing the rate and reducing work for the

employees. Is not easy to work in a restaurant because there would be people of all kind of

behavior, it would be easier for them to look up what does a place serve, how many calories

or proteins can be served. For example, STACKED is a pizza place that included IPad menus

in their tables to provide customers with the most choices and convenience possible for the
UNIT 3 ESSAY 4

people. In the selection it state, “Add to the guest check by enticing customers with visual

photos and more descriptive details of menu items” (Buzz time). I know that Mexican food is

really good, McAllen TX can give a Mexican taste that would allow customers want to return

and have a better time with them.

Having an IPad menu can facilitate the business by providing more information that can

actually fit in a paper menu. Nice visually presentation and easiest performance. For the

business would be easier because they would not need to hire a lot of people because the

individual would choose their plates. Obviously there would be people serving but it would

not be people in the dining area than usual. In the reading it stated, “Mistakes and

misunderstands between a server and a customer are in the past” (Aida). The restaurant

would be more accessible for people and would be a nice place to eat not hearing

misunderstandings between customers and employees.

After analyzing my research, I have concluded that when I open my restaurant, one thing

that I would offer would be IPad Menus. For this reason, there would be more people coming

in because we would offer high technology that would be easier for customers to consume

my food. Having visualization can be better than just having the name of a certain plate.

Also, my menus would have the information bilingual because I want for everyone to feel

comfortable with the good service.

Reference

A Gazdecki. How Technology Is Helping Restaurants Grow. Retrieved from

https://www.gatherhere.com/blog/technology-helping-restaurants-grow/

Rmpos. (2013, September 27). IPads POS for Restaurants: Pros and Cons. Retrieved From

https://www.rmpos.com/blog/ipad-pos-for-restaurants-pros-and-cons/

IPad Menus: A fad or the Future for Bars and Restaurants? (2013, April 8). Retrieved from

https://www.buzztime.com/business/blog/ipad-menus-fad-future-bars-restaurants/

Can IPads replace traditional menus and service? Retrieved from

https://possector.com/pos-sector-news/ipad-menu