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The Telco Revenue Assurance Handbook

The document discusses selecting vendors for data-based solutions and revenue assurance systems. It provides guidance on developing requirements, issuing requests for proposals, evaluating vendor responses, and selecting the right implementation strategy and vendor for specific needs.

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Morad M Swid
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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108 views1 page

The Telco Revenue Assurance Handbook

The document discusses selecting vendors for data-based solutions and revenue assurance systems. It provides guidance on developing requirements, issuing requests for proposals, evaluating vendor responses, and selecting the right implementation strategy and vendor for specific needs.

Uploaded by

Morad M Swid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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T h e Te l c o R e v e n u e A s s u r a n c e H a n d b o o k

Specialty Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174


Operational System Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Cross-System Coordination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Vendors of Operational Systems and “Scope Stretch” . . . . . . . . . . . . . . . 175
Vendors of Data-Based Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Issues with Data-Based Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
First – If it’s so Easy, Why don’t Telcos Just Build Their Own? . . . . . . . . . . . . . 176
Second – What is the Difference Between Vendors? . . . . . . . . . . . . . . . . . . . . 177
Implementation Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Expertise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Before you Start Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Develop a Viable Leakage Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Develop an Opportunity Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Perform an Organizational Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Define Clear Goals and Objectives, in Specific Terms . . . . . . . . . . . . . . . 180
Use the RA Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Perform ROI Analysis and Document it Before You Start . . . . . . . . . . . . 181
Know your Revenue Management Chain . . . . . . . . . . . . . . . . . . . . . . . . 181
Why So Much Preparation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Prepare your Organization for the Vendor Avalanche . . . . . . . . . . . . . . . 182
Issuing an RFP or an RFI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Include Operational and Organizational Requirements . . . . . . . . . . . . . . 183
Include Financial Deliverables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Evaluating Responses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Don’t Assume that They Know More than You . . . . . . . . . . . . . . . . . . . . . 184
References, Demos and Site Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
There is no Such Thing as Magic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Build in Integrity Checks on I/T Claims & Operational Claims . . . . . . . . . 184
Beware of the Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Beware of the Business Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Get it in Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Get Hardware as well as Software Estimates . . . . . . . . . . . . . . . . . . . . . . 186
Keep their Hard Work out of your Internal Organization . . . . . . . . . . . . . 186

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