PIXMA MP500

SERVICE
MANUAL

Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

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 This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when
necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.

The following do not apply if they do not conform to the laws and regulations of the region where the manual or product
is used:

Trademarks

Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

Copyright

All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.

Copyright © 2005 by Canon Inc.

CANON INC.
Inkjet Device Quality Assurance Div. 2
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan
 

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 I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the PIXMA MP500:

Part 1: Maintenance
Information on maintenance and troubleshooting of the PIXMA MP500

Part 2: Technical Reference

New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP500

Part 3: Appendix
Block diagrams and pin layouts of the PIXMA MP500

Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in
the separate Parts Catalog.

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 II. TABLE OF CONTENTS

Part 1: MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by
Service Engineer
1-2. Customer Maintenance
1-3. Product Life
1-4. Special Tools
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / INDICATION
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Other Error Messages
2-4. Warnings
2-5. Troubleshooting by Symptom
3. REPAIR
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
3-2. Special Notes on Repair Servicing
3-3. Adjustment / Settings
(1) Paper feed motor adjustment
(2) Grease application
(3) Waste ink counter setting
(4) User mode
(5) Service mode
Service test print
EEPROM initialization
Waste ink counter reset
Destination settings
Waste ink amount setting
Button and LCD test
3-4. Verification Items
(1) Service test print
(2) EEPROM information print
4. MACHINE TRANSPORTATION

Part 2: TECHNICAL REFERENCE

1. NEW TECHNOLOGIES
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. PRINT MODE
4. FAQ (Problems Specific to the MP500 and Corrective Actions)

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 Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
2-1. Logic Board Ass'y
2-2. Print Beam Board / PictBridge Board
2-3. Card Slot Board (Card Slot Unit)
2-4. Operation Panel Board
2-5. Carriage Board (Print Head Connector)
3. PIXMA MP500 SPECIFICATIONS
4. PRINT MEDIA SPECIFICATIONS

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 Part 1
MAINTENANCE

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 1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and

Replacement Consumables by Service Engineer

(1) Adjustment
Approx.
Adjustment Timing Purpose Tool
time
Destination At logic board ass'y To set the destination. None. 1 min.
settings (EEPROM replacement Perform in the
settings) service mode.
Waste ink counter - At logic board To reset the waste ink counter. None. 1 min.
resetting replacement Perform in the
(EEPROM - At waste ink absorber service mode.
settings) replacement
Waste ink amount At logic board replacement To set the waste ink amount to None. 2 min.
setting the waste ink counter. Perform in the
service mode.

  Paper feed motor At paper feed motor To adjust the belt tension. None. 5 min.
position replacement (Position the paper feed motor
adjustment so that the belt is stretched
tight.)
CD / DVD - At logic board To correct the light volume for None. 2 min.
detection sensor replacement the CD / DVD detection sensor. Perform in the
light volume - At carriage unit service mode.
correction*1 replacement

  Grease application - At carriage unit - To maintain sliding properties FLOIL KG- 1 min.
replacement of the carriage shaft and the 107A
- At PR shaft ass'y lift cam shaft.
replacement - To protect the machine's
- At CL base or CL gear sliding portions (gears).
replacement
New Ink system - At logic board To maintain detection None. 1 min.
function check replacement functionality for presence of the Perform in the
- At platen unit ink tanks and each ink tank service mode.
replacement position.
- At carriage unit
replacement

  LCD language At logic board replacement To set the language to be None. 1 min.
settings displayed on the LCD. Perform in the
user mode.
Document pressure - At document cover unit   None. 2 min.
sheet position replacement
adjustment

Note: DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are
not re-adjustable.
The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor
unit.
*1: Only for CD / DVD printing supported regions. 

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 (2) Periodic maintenance
No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this machine that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

1-2. Customer Maintenance

Approx.
Adjustment Timing Purpose Tool
time
Print head At print head replacement. To ensure accurate dot - Machine buttons 3 min.
alignment placement. - Computer
(automatic settings
via the MP driver)
Print head When print quality is not To improve nozzle conditions. - Machine buttons 1 min.
cleaning satisfying. - Computer (settings
via the MP driver)
Print head deep When print quality is not To improve nozzle conditions. - Machine buttons 2 min.
cleaning satisfying, and not improved by - Computer (settings
print head cleaning. via the MP driver)
Ink tank When an ink tank becomes ----- ----- 2 min.
replacement empty. ("No ink error" displayed
on the monitor, or short flashing
of an ink tank LED)
Paper feed roller When paper does not feed To clean the paper feed Machine buttons 2 min.
cleaning properly. rollers.
CD / DVD print At CD / DVD printing, when To correct CD / DVD print Computer (application 5 min.
position necessary. position. software)
adjustment
Bottom plate When the back side of the paper To clean the platen ribs. - Plain paper 1 min.
cleaning is smeared. - Computer (settings
via the MP driver)
ASF sub- roller When the paper fed from the To clean the ASF sub-rollers. - Plain paper 1 min.
cleaning ASF is smeared due to ink mist - Machine buttons
attached to the ASF sub-rollers. (paper feed roller
cleaning)
[See Part 2, 4. FAQ,
How to make and
set the ASF sub-
roller cleaning
sheet, for details]
Scanning area When the platen glass is dirty. Clean the platen glass. None. 1 min.
cleaning

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 1-3. Product Life

(1) Machine
Specified print volume (I) or the years of use (II), whichever comes first.
(I) Print volume: 12,000 pages

Black 1,500 character pattern 5,400 pages

Color A4, 7.5% duty per color pattern 3,600 pages
A4, photo, borderless printing 300 pages
4 x 6, photo, borderless printing 2,200 pages
Postcard, photo, borderless printing 500 pages
(II) Years of use: 5 years of use

(2) Print head

Print volume: 12,000 pages

Black 1,500 character pattern 5,400 pages

Color A4, 7.5% duty per color pattern 3,600 pages
A4, photo, borderless printing 300 pages
4 x 6, photo, borderless printing 2,200 pages
Postcard, photo, borderless printing 500 pages

(3) Ink tank (target value)

Pattern Ink tank used Print yield

Black text PGI-5BK Approx. 820 pages
Color chart CLI-8BK Approx. 2,000 pages
CLI-8Y Approx. 600 pages
CLI-8M Approx. 540 pages
CLI-8C Approx. 850 pages
Photo chart CLI-8BK Approx. 1,650 pages
CLI-8Y Approx. 310 pages
CLI-8M Approx. 290 pages

  CLI-8C Approx. 430 pages

 
Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the
default settings in the Windows XP driver, using Word 2003.
Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the
default settings in the Windows XP driver, using Photoshop 7.0.
Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing,
with the default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.

The print yield in the table above is an average value measured in continuous printing, using the ink tank
immediately after it is unsealed, until the ink is out. Ink yield may vary depending on texts and photos printed,
application software, print mode, and type of paper used.
When the machine is turned on and while printing, each ink may be used for protecting the print head and
maintaining print quality.

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 1-4. Special Tools
Name Tool No. Application Remarks
FLOIL KG- QY9-0057- To be applied to the sliding portions of the In
107A 000 carriage shaft and lift cam shaft. common
with the
S500
and
S520.

1-5. Serial Number Location

On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on, the scanning
unit is opened, and the carriage moves to the center).

To the table of contents To the top

<Part 1: 1. MAINTENANCE>

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 2. LIST OF ERROR DISPLAY / INDICATION
Errors and warnings are displayed by the following ways:
1) Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the
LCD in text and by icon.
2) In printing from a computer, warnings are displayed on the MP driver Status Monitor.
3) Error codes are printed in the "operator call/service call error record" area in EEPROM information print.

<Buttons valid at an operator call error>

- ON/OFF button:
The machine is turned off.
- OK button:
After an error is cleared, the machine recovers. With some operator call errors, the error is automatically cleared
when the error cause is corrected, so the OK button is not necessary to be pressed.
- Stop/Reset button:
The job at an operator call error is cancelled to clear the error.

2-1. Operator Call Errors (by Alarm LED Blinking in Orange)

Error
Message on the LCD Solution Remarks
[Error code]
No paper (ASF). [1000] Auto sheet feeder. Set the paper in the ASF, and
There is no paper. Load paper press the OK button.
and press [OK].
No CD / DVD tray. There is no CD-R tray. Attach Set the CD / DVD tray, and press
[1001]*1 the tray and press [OK]. the OK button.
No paper in the front Cassette. Set the paper in the cassette, and  
paper feed cassette. There is no paper. Load paper press the OK button.
[1003] and press [OK].
No CD or DVD. [1002] Printable disc is not set. Correctly Set a CD or DVD in the CD /
*1 place a disc in the CD-R tray and DVD tray (which is ejected at
press [OK]. error occurrence), and inset the
CD / DVD tray in the proper
position. Then, press the OK
button.

Paper jam. [1300] The paper is jammed. Clear the Remove the jammed paper, and Error in paper feeding
paper and press [OK]. press the OK button. from the ASF.
Paper jam in the rear Error in the duplex
guide. [1303] printing unit.
Paper jam in the under Error in paper feeding
guide. [1304] from the cassette.
Front door close error. Paper output tray is closed. Press Open the paper output tray. The error is indicated if
[1250] the lower left button to open the the paper output tray is
paper output tray. closed at start of a print
job, or while a print job
is being performed.
No ink. [1600] Ink has run out. Replace the ink Replace the empty ink tank(s), or Pressing the OK button
tank and close the cover. press the OK button. will clear the error
without ink tank
replacement, however,
ink may run out during
printing.
Ink tank not installed. Install the applicable ink tank(s)  

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 [1660] properly, and confirm that the
LED's of all the ink tanks light
red.
The print head is not Print head is not installed. Install Install the print head properly.  
installed [1401], or it is the print head.
not properly installed
(print head temperature    
The type of print head is
sensor error [1403] / incorrect. Install the correct print
faulty EEPROM data of head.
the print head [1405]
Inner cover open. Inner cover is open. Close the Close the inner cover, and press  
[1841]*2 inner cover and press [OK]. the OK button.
Inner cover open during Close the inner cover, and press  
printing on paper. the OK button.
[1846]*2
Inner cover open during Close the inner cover, and press  
printing on paper (print the OK button.
continuable). [1851]*1
Inner cover open during Close the inner cover, and press  
printing on paper (print the OK button to clear the error.
NOT continuable). The paper being printed at error
[1856]*1 occurrence will be ejected
without printing the remaining
data for the ejected paper, then
printing will resume from the
next page.
Inner cover closed Open the inner cover, place the Open the inner cover which  
during CD / DVD CD-R tray and press [OK]. functions as the CD / DVD tray
printing (print feeder, set the CD / DVD tray in
continuable). [1850]*1 the feeder, and press the OK
button.
Inner cover closed Open the inner cover, and press  
during CD / DVD the OK button to clear the error.
printing (print NOT The CD or DVD being printed at
continuable). [1855]*1 error occurrence will be ejected
without printing the remaining
data for the ejected CD or DVD,
then the next print job will be
done.
Multiple ink tanks of (Applicable ink tank icon) Replace the wrong ink tank(s)  
the same color installed. More than one ink tank of the with the correct one(s).
[1681] following color is installed.
Ink tank in a wrong Some ink cartridges are not Install the ink tank(s) in the  
position. [1680] installed in place. correct position.
Warning: The waste The waste ink absorber is almost Press the OK button. The service call error,
ink absorber becomes full. Press [OK] to continue but indicating the waste ink
almost full. [1700] early replacement recommended. absorber is full, is likely
<See manual> to occur soon.
The connected digital Incompatible device detected. Remove the cable between the  
camera or digital video Remove the device. camera and the machine.
camera does not
support Camera Direct
Printing. [2001]
Automatic duplex This paper is not compatible with Press the OK button to eject the Data which was to be
printing cannot be duplex printing. Remove the paper being used at error printed on the back side
performed. [1310] paper and press [OK]. occurrence. Printing will resume of paper at error
from on the front side of the next occurrence is skipped
page. (not printed).

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 Failed in automatic Auto head align has failed. Press Press the OK button. The error is indicated
print head alignment. [OK] and repeat operation. <See - If paper is being fed at error when the pattern is not
[2500] manual> occurrence, the error is printed due to no ink or
indicated after the paper is non-ejection of ink, or
ejected. when the sensor's AD
- If the error occurs, the print value is incorrect.
head alignment values are not
changed.
- After exit from the error by the
OK button, the automatic print
head alignment will not be re-
done.
The remaining ink (Applicable ink tank icon) An ink tank which has once been Printing with a once-
amount unknown. The remaining level of the empty is installed. Replace the empty or refilled ink
[1683] following ink cannot be correctly applicable ink tank with a new tank can damage the
detected. one. print head.
If printing is continued
without replacing the
refilled ink tank, press
the OK button for 5 sec.
or longer to record the
use of a refilled ink
tank.
Note:
After the above
operation, the function
to detect the remaining
ink amount is disabled.
Ink tank not recognized. (Applicable ink tank icon) A non-supported ink tank is  
[1684] The following ink tank cannot be installed (the ink tank LED is
recognized. turned off). Install the supported
ink tanks.
Ink tank not recognized.   An error occurred in an ink tank  
[1410 to 1419] (the ink tank LED is turned off).
Replace the ink tank(s).
Scanning unit (printer Cover is open. Close the cover. Close the scanning unit (printer  
cover) open. [1200] cover).

*1: Only for models supporting CD / DVD printing

*2: Only for models not supporting CD / DVD printing

2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green
(ON/OFF button), or Alarm LED Lit in Orange)

Service call errors are indicated by the number of cycles the Alarm LED and ON/OFF button blink, and the
corresponding error code is displayed on the LCD.
Cycles of
blinking in
orange
(Alarm Solution
LED) and Error [Error code] Conditions (Replacement of listed parts,
green which are likely to be faulty)
(ON/OFF
button)
2 times Carriage error [5100] An error occurred in the carriage encoder - Carriage unit (QM2-2922)
signal. - Timing slit strip film
(QC1-6394)

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 - Logic board ass'y (QM2-
3078)*1
- Carriage motor (QK1-
1500)
3 times Line feed error [6000] An error occurred in the line feed signal. - Timing sensor unit (QM2-
2683)
- Timing slit disk film
(QC1-6229)
- Feed roller ass'y (QL2-
0925)
- Platen unit (QM2-2923)
- Logic board ass'y (QM2-
3078)*1
- Paper feed motor (QK1-
1502)
4 times Purge cam sensor error An error occurred in the purge unit. - Purge unit (QM2-2925)
[5C00] - Logic board ass'y (QM2-
3078)*1
5 times ASF (cam) sensor error This error takes place when feeding paper - Sheet feed unit (QM2-
[5700] from the ASF after an error occurred in the 2916)
ASF cam sensor.
6 times Internal temperature error The internal temperature is not proper. - Logic board ass'y (QM2-
[5400] 3078)*1
7 times Waste ink absorber full The waste ink absorber is full. - Ink absorber kit (QY5-
[5B00] 0146)
8 times Print head temperature rise The print head temperature exceeded the - Print head (QY6-0059)
error [5200] specified value. - Logic board ass'y (QM2-
3078)*1
9 times EEPROM error [6800] A problem occurred in writing to the - Logic board ass'y (QM2-
EEPROM. 3078)*1
11 times Carriage lift mechanism The carriage did not move up or down - PR lift shaft ass'y (QL2-
error [5110] properly. 0936)
- Sheet feed unit (QM2-
2916)
- Logic board ass'y (QM2-
3078)*1
- Carriage lift sensor unit
(QM2-3092)
12 times AP position error [6A00] An error occurred in the AP motor during - Sheet feed unit (QM2-
purging operation. 2916)
- Logic board ass'y (QM2-
3078)*1
- Purge unit (QM2-2925)
13 times Paper feed position error An error occurred in the paper feed motor. - Sheet feed unit (QM2-
[6B00] 2916)
- Logic board ass'y (QM2-
3078)*1
14 times Paper feed cam sensor error An error occurred in the paper feed cam sensor - Sheet feed unit (QM2-
[6B10] during paper feeding from the front paper feed 2916)
cassette. - Logic board ass'y (QM2-
This error is also indicated when the waste ink 3078)*1
counter is 60% or more, and a paper jam
occurs in the under guide.
15 times USB Host VBUS The USB Host VBUS is overloaded. - Logic board ass'y (QM2-
overcurrent [9000] 3078)*1
16 times Valve sensor error [6C00] An error occurred in the valve sensor during - Logic board ass'y (QM2-
cleaning. 3078)*1

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 - Purge unit (QM2-2925)
17 times Motor driver error [6D00] The AD conversion value indicating the motor - Logic board ass'y (QM2-
driver temperature is not proper. 3078)*1
19 times Ink tank position sensor None of the ink tank position is detected. - Platen unit (QM2-2923)
error [6502] - Logic board ass'y (QM2-
3078)*1
20 times Other hardware error [6500] The PCI bus error is detected by the ASIC. - Logic board ass'y (QM2-
3078)*1
22 times Scanner error The scanner unit cannot detect the home - Scanner unit (QM2-2905)
position, or the scanner unit warming-up is not
done properly at power-on.
On the LCD, "Scanner is not operating
correctly." is displayed.
Continuous ROM error The check sum value is incorrect in the ROM - Logic board ass'y (QM2-
alternate check at hard-power-on. 3078)*1
blinking
Alarm RAM error The RAM error occurred in the RAM check at - Logic board ass'y (QM2-
LED lit hard-power-on. 3078)*1
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM
information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0146) when
replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (5) Service mode, for details.]

2-3. Other Error Messages

Message on the LCD Cause Solution

Printing is unavailable. Data The received image data was invalid in The error message is displayed for a
received via wireless infrared communication from a mobile while, then the LCD automatically
communication is not photo data. phone. returns to the initial screen you see when
the COPY, SCAN, or MEMORY CARD
button is pressed.
The selected paper cannot be fed The paper type being used is not Change the paper source to the ASF.
from cassette. Change the paper supported for paper feeding from the
source. cassette. (Business Card, Credit Card
size paper and Photo Stickers are not
supported.)
Cannot specify the followings Settings made conflict each other. The error message is displayed for a
together. Change one of the while, then the LCD automatically
settings. returns to the display before the error
occurrence.
Device memory is full. Cannot The memory is not sufficient to do the Reduce the amount of data to be printed,
continue process. Reduce the print job. or print from a computer.
number of photos to print.
Failed to scan. Either document The machine failed in scanning the Press the Ok button to clear the error.
cannot be scanned or is not placed document for Fit-to-page copy. The LCD automatically returns to the
on the platen glass. display before the error occurrence.
Press <>. The Black button was pressed, but it is A temporary error. Press the Color
(<>: Color button icon) invalid. button to continue the operation.
Press <>. The Color button was pressed, but it is A temporary error. Press the Black
(<>: Black button icon) invalid. button to continue the operation.
There are no photos in memory Supported image files are not in the The error message is displayed for a
card. memory card. while, then disappears.
The value exceeds the number of During selecting images or specifying After the error message is displayed for a
copies you can print. the number of copies, the total print while, the last operation before the error
quantity exceeds the prescribed value of is cancelled, and the total print quantity

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 999. returns to the value before the error.
Memory card is not set. Insert the No memory card is inserted in the slot. Set a memory card.
card after checking the direction.
DPOF information is not saved in DPOF print was selected in the menu, The error message is displayed for a
the memory card. but no DPOF files are contained in the while, then the LCD automatically
memory card. returns to the display before the error
occurrence.
The number of copies to print is Multi-photo print was attempted without The error message is displayed for a
not set. Input the number of copies. specifying the print quantity (with the while, then disappears. Specify the print
print quantity left "0" (zero)). quantity.
This layout is available only for In Layout print, "Mixed 1, 2, or 3" which The error message is displayed for a
A4 or 8.5"x11"(LTR). is available only with A4 or LTR size while, then the LCD automatically
paper is selected, but the paper size is not returns to the display before the error
set to A4 or LTR. occurrence.
Settings cannot be changed when With Sticker print selected, the Settings The error message is displayed for a
printing stickers. button was pressed. while, then the LCD automatically
returns to the display before the error
occurrence.
Change the setting after removing With a memory card inserted in the slot, The error message is displayed for a
the card. change of the Read/Write attribute was while, then the LCD automatically
attempted. returns to the display before the error
occurrence.
The card is currently write- With the memory card set to the Write- The error message is displayed for a
enabled. Set to read-only mode enabled mode, Card Direct printing while, then the LCD automatically
before performing operation. operation was attempted from the menu. returns to the display before the error
occurrence.
The paper size is not correct. Non-supported size of paper for Camera Cancel printing on the digital camera.
Check the page size you have set. Direct printing is selected.
Failed to scan Photo Index Sheet. The machine failed in scanning the Press the OK button to clear the error.
Check the orientation, position and Photo Index Sheet. The LCD automatically returns to the
marking. <See manual> display before the error occurrence.
Feed switch cannot be changed. The paper source cannot be changed Turn off the machine, and turn it on
from the cassette to the ASF, or vice again.
versa.

2-4. Warnings

Warning Message on the LCD Solution

Low ink The following ink is low. Continue? - Select Yes, and press the OK button.
(Icon of each ink tank) => Printing starts, and it is indicated on the
Yes No LCD.
- Select No, and press the OK button.
In Camera Direct Printing, only "Yes" can be => Printing is cancelled, and the LCD
selected. returns to the display immediately
before printing was attempted.
Print head temperature If the print head temperature does not fall, the When the print head temperature falls, the
rise error code "5200" is displayed, indicating the error is automatically cleared.
print head temperature rise error. Note:
If the print head temperature exceeds the
specified limit when the scanning unit (printer
cover) is opened, the carriage does not move to
the ink tank replacement position.
Protection of excess If the print head temperature does not fall, the If the print head temperature exceeds the

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 rise of the print head error code "5200" is displayed, indicating the specified limit, an intermission is inserted
temperature print head temperature rise error. during printing.
Restrictions on paper The current paper cannot be set. Change the Re-select the supported paper type and size.
size and type.
Recommendation of Head alignment required. Load paper and press - Select Yes, and press the OK button.
the print head [OK]. => Automatic print head alignment is done.
alignment (only on Yes No - Select No, and press the OK button.
arrival of the machine)
=> The procedures on arrival of the
machine are finished.
USB cable not Connect USB cable and turn on the PC. Connect the USB cable.
connected
Cancellation of image Reset the selected photo information? When one or more images are selected in
select information Yes No Multi-photo print or Layout print, and if a user
tries to display the menu or sub-menu, the
message is displayed.

- Select Yes, and press the OK button.

=> The image selection is cancelled, and the
menu or sub-menu is displayed.
- Select No, and press the OK button.
=> The LCD returns to the display
immediately before the message was
displayed.

2-5. Troubleshooting by Symptom

Symptom Solution
Faulty operation The power does not turn on. - Confirm the connection of
The power turns off immediately - the power cord, and
after power-on. - between the logic board and the power supply
unit.
- Replace the
- AC adapter, or
- logic board ass'y*1.
A strange noise occurs. - Remove foreign material.
- Attach a removed part if any.
- Check the operation of the moving parts (such as
purge unit, carriage unit, and paper feeding
mechanism)
- Replace a faulty part, if any.
Nothing is displayed on the LCD. - Confirm the connection between the operation
panel, the scanner unit, and the logic board.
- Replace the
- LCD, or
- logic board ass'y*1.
A portion of the LCD is not - Perform the button and LCD test in the service
displayed. mode, and confirm that the LCD is displayed
without any segments missing.
- Confirm the connection between the operation
panel, the scanner unit, and the logic board.
- Replace the

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 - LCD, or
- logic board ass'y*1.
Paper feed problems (multi- - Examine the inside to confirm that no parts are
feeding, skewed feeding, no damaged, and the rollers are clean.
feeding) - Remove foreign material.
- Adjust the paper guide properly.
- Confirm the connection of each harness and the
logic board.
- Replace the
- sheet feeder unit,
- cassette, or
- logic board ass'y*1.
Carriage movement problems - Confirm that the timing slit strip film is free from
(contact to other parts, strange damage or grease.
noise) - Clean the timing slit strip film.
- Replace the
- timing slit strip film, or
- carriage unit.
- Remove foreign material.
Faulty scanning (no scanning, - Confirm the connection between the scanner unit
strange noise) and the logic board.
- Replace the
- scanner unit, or
- logic board ass'y*1.
Unsatisfactory print quality No printing, or no color ejected. - Replace the
- ink tank,
- print head*2, or
- logic board ass'y*1.
- Remove foreign material from the purge unit caps,
if any.
- Replace the purge unit.
Printing is faint, or white lines - Remove and re-install the print head.
appear on printouts even after print - Replace the
head cleaning.
- ink tank,
Line(s) not included in the print
- print head*2,
data appears on printouts.
- purge unit, or
- logic board ass'y*1.
Paper gets smeared. - Feed several sheets of paper.
- Perform bottom plate cleaning.
- Clean the paper path with cotton swab or cloth.
- Clean the ASF sub-rollers.
A part of a line is missing on - Replace the
printouts. - ink tank, or
- print head*2.
- Perform print head alignment.
Color hue is incorrect. - Replace the
- ink tank, or
- print head*2.
- Perform print head alignment.
Printing is incorrect. Replace the logic board ass'y*1.

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 No ejection of black ink. - Replace the
- logic board ass'y*1,
- ink tank, or
- print head*2.
- Remove foreign material from the purge unit caps,
if any.
- Replace the purge unit.
Graphic or text is enlarged on When enlarged in the carriage movement
printouts. direction:
- Clean grease or oil off the timing slit strip film
- Replace the
- timing slit strip film,
- carriage unit, or
- logic board ass'y*1.
When enlarged in the paper feed direction:
- Clean grease or oil off the timing slit disk film
- Replace the
- timing slit disk film,
- timing sensor unit, or
- logic board ass'y*1.
Faulty scanning No scanning. - Confirm the connection between the scanner unit
and the logic board ass'y.
- Replace the
- scanner unit, or
- logic board ass'y*1.
Streaks or smears on the scanned - Clean the platen glass.
image. - Confirm the connection between the scanner unit
and the logic board ass'y.
- Replace the
- scanner unit, or
- logic board ass'y*1.
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM
information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0146) when
replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (5) Service mode, for details.]
*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem
persists.

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<Part 1: 2. LIST OF ERROR DISPLAY / INDICATION>

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 3. REPAIR

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

Service part Notes on replacement*1 Adjustment / settings Operation check
Logic board ass'y - Before removal of the logic After replacement: - EEPROM information
QM2-3078 board ass'y, remove the 1. Initialize the EEPROM. print
power cord, and allow for - Service test print
2. Reset the waste ink
approx. 1 minute (for
counter. - Printing via USB
discharge of capacitor's
3. Set the destination in the connection
accumulated charges), to
prevent damages to the EEPROM. - Direct printing from a
logic board ass'y. 4. Correct the CD / DVD digital camera
- Before replacement, check and automatic print head
the waste ink amount (by alignment sensors.
service test print or 5. Check the ink system
EEPROM information function.
print). If the waste ink [See 3-3. Adjustment /
amount is 7% or more, also Settings, (5) Service mode,
replace the ink absorber kit for details of 1 to 5]
when replacing the logic
board ass'y. 6. Perform the print head
alignment in the user
[See 3-3. Adjustment / mode.
Settings, (5) Service mode,
for details.]
Ink absorber kit After replacement: - Service test print
QY5-0146 1. Reset the waste ink - EEPROM information
counter. print
[See 3.3. Adjustment /
Settings, (5) Service mode.]
Carriage unit At replacement: - Service test print
QM2-2922 1. Apply grease to the (Confirm CD / DVD and
sliding portions. automatic print head
alignment sensor
[See 3-3. Adjustment /
correction, and ink
Settings, (2) Grease
application.] system function.)
After replacement:
1. Correct the CD / DVD
and automatic print head
alignment sensors.
[See 3.3. Adjustment /
Settings, (5) Service
mode.]
2. Check the ink system
function.
[See 3.3. Adjustment /
Settings, (5) Service
mode.]
3. Perform the print head
alignment in the user
mode.
Paper feed motor - The red screws securing the At replacement:
QK1-1502 paper feed motor are 1. Adjust the paper feed
allowed to be loosened. motor.
(DO NOT loosen any other
[See 3-3. Adjustment /
red screws.)
Settings, (1) Paper feed
motor adjustment.]
Platen unit: QM2- - By attaching the tape at the At replacement: After the machine unit is
2313 specified 2 locations, assembled in the bottom

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 Purge unit: QM2- secure the waste ink tube to 1. To protect the waste ink case unit, the tube
2925 the waste ink tube holder. tube from being pinched conditions are not visible.
Waste ink tube: QC1- when reassembling the For confirmation of the
6458 machine unit chassis into tube conditions, perform
the bottom case unit, tape the manual purging 3 or 4
Waste ink tube
the tube (at 2 locations). times, and confirm that no
holder: QC1-6460
[See 3-2. Special Notes on strange noise is heard.
Repair Servicing, (5)
Machine unit and bottom
case unit assembly.]
Platen unit At replacement: - Service test print
QM2-2923 1. Check the ink system
function.
[See 3.3. Adjustment /
Settings, (5) Service mode.] 
PR lift shaft ass'y: At replacement: - Service test print
QL2-0936 1. Apply grease to the
CL input gear: QC1- sliding portions.
6213 [See 3.3. Adjustment /
Settings, (2) Grease
application.]
Timing slit strip film - Upon contact with the film, After replacement: - Service test print
QC1-6394 wipe the film with ethanol. 1. Perform the print head
- Confirm no grease is on the alignment in the user
Timing slit disk film film. (Wipe off any grease mode.
thoroughly with ethanol.)
QC1-6229
- Do not bend the film
Print head After replacement: - Service test print
QY6-0059 1. Perform the print head
alignment in the user
mode.
*1: General notes:
- Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly.
[See 3-2. Special Notes on Repair Servicing, (4) Flexible cable and harness wiring, connection, for details.]
- Perform the manual purging 3 to 4 times to confirm that no strange noise is heard.
[See 3-2. Special Notes on Repair Servicing, (5) Machine unit and bottom case unit assembly.]
- Do not drop the ferrite core, which may cause damage.
- Protect electrical parts from damage due to static electricity.
- Before removing a unit, after removing the power cord, allow the machine to sit for approx. 1 minute (for
capacitor discharging to protect the logic board ass'y from damages).
- Do not touch the timing slit strip film and timing slit disk film. No grease or abrasion is allowed.
- Protect the units from soiled with ink.
- Protect the housing from scratches.
- Exercise caution with the red screws, as follows:
i. The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor
unit (DO NOT loosen them in other cases).
ii. DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft
positioning (they are not adjustable in servicing).

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 3-2. Special Notes on Repair Servicing

(1) External cover and scanner unit removal

(I) Remove 2 screws from the left and right sides of the paper support unit.

(II) Open the scanner cover, and remove 2 screws from the front left and right sides of the unit.

(III) While holding the scanner unit, remove the side cover L and R (QC1-7918 / 7919).

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 (IV) Remove 2 flexible cables between the logic board and the scanner unit, 1 connector, 2 ground wires (the one
between the scanner unit and the logic board, and the one between the scanner unit and the chassis AC adapter
side), then separate the scanner unit from the machine unit.

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 (V) While pushing the tab to the left as shown below, remove the scanner stop arm unit (QM2-2928).

When assembling the scanner stop arm unit, make sure it is in the correct orientation, as shown in the photos
below (overhead view).

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 (VI) To remove the main case unit, remove 2 screws on the left and right sides, as shown below.

(VII) Remove 2 screws.

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 (VIII) Release 2 hooks on the rear side of the machine, and remove the main case unit.

(2) Panel front cover L and R (QC1-7592 / 7593) removal

(I) Remove the operation panel L and R.

(II) While releasing the internal hook by inserting a pair of tweezers or a flat-blade screwdriver into the hole,
remove the panel front cover L and R, as shown in the photos below. Be careful not to break the hook.

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 How to use the screwdriver to release the hook (the panel front cover is removed for clear vision):

(3) Document pressure sheet replacement

Follow the procedures below when replacing the document pressure sheet:

(I) Position one of the corners of the document pressure sheet at the reference mark.

(II) The 4 corners of the document pressure sheet will be fixed to the document cover with the adhesive tape when
the cover is closed.

(III) To eliminate a play between the document cover and the platen glass, move the document cover in the
direction of the red arrow in the photo below until it stops, then close the cover.

(IV) Open the document cover unit, and visually confirm that the document pressure sheet is fixed to the cover
properly (no significant shift from the specified position).

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 (4) Flexible cable and harness wiring, connection
Be careful of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a
line, leading to ignition or emission of smoke.

(I) Logic board ass'y wiring

(II) Paper feed motor side wiring

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 (5) Machine unit and bottom case unit assembly
In assembling the machine unit chassis into the bottom case unit, be cautious of the following points to protect the
waste ink tube from being pinched:
Platen unit (QM2-2202), purge unit (QM2-2208), waste ink tube (QC1-6548), waste ink tube holder (QC1-6460):
(I) At replacement, fix the waste ink tube to the machine chassis and waste ink tube holder with tape (at 2
locations).
If the tube is pinched and blocked, proper purging is prevented, resulting in ink leakage or strange noise.
(No specific tape is specified. In the sample photo below, (1) is the orange tape, and (2) is a clear adhesive
tape, such as Sellotape or Scotch tape.)

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 (II) After securing the waste ink tube with tape, be careful not to damage the tube in installing the machine unit
chassis in the bottom case unit.

With the units assembled, the tube conditions are not visible. To confirm the tube is free from damage,
perform the manual purging 3 or 4 times, and confirm that no strange noise is heard.
 
[Example: The tube is pinched and blocked as it is not fixed with tape.]

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 3-3. Adjustment / Settings

(1) Paper feed motor adjustment

Perform the following adjustments when the paper feed motor unit is replaced:
1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by
the blue arrow in the figure below).
2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print
operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.
 

Note: The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor
unit. DO NOT loosen them in other cases.
 
(2) Grease application
 
1) Machine unit Number
of
Grease / oil Grease / oil Number locations
No Part name Where to apply grease / oil
name amount of drops* to apply
grease /
oil
Chassis Entire surface the carriage Floil
1 (1) 27 to 54 mg 3 1
Ass'y slider contacts KG107A
Chassis PR lift shaft cam contact Floil
2 (2) 9 to 18 mg 1 3
Ass'y portion (at 3 locations) KG107A
Adjust Carriage shaft cam L sliding Floil
3 (3) 18 to 36 mg 2 1
Plate L portion KG107A
Carriage shaft sliding
Chassis Floil
4 (4) portion on the left side of 9 to 18 mg 1 2
Ass'y KG107A
chassis(at 2 locations)
Carriage shaft sliding
Chassis Floil
5 (5) portion on the right side of 9 to 18 mg 1 2
Ass'y KG107A
chassis(at 2 locations)

6 CR Shaft (6) Entire surface of the carriage 1

shaft where the carriage unit Floil 200 to 400

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 slides KG107A mg
Carriage shaft sliding
CR Shaft Floil
7 (7) portion (to the end of the 9 to 18 mg 1 1
Spring L KG107A
spring)
Adjust Carriage shaft cam R sliding Floil
8 (8) 18 to 36 mg 2 1
Plate R portion KG107A
Carriage shaft surface where
the carriage slides (and Floil
9 CR Shaft (9) 9 to 18 mg 1 1
where machine-application KG107A
of the grease is not feasible)
* 1 drop=9 to 18 mg

2) CL input gear Number of

Where to apply Grease / oil Grease / oil Number of locations to
No Part name
grease / oil name amount drops* apply
grease / oil
Joint of the CL Floil
10 CL input gear (10) 9 to 18mg 1 1
gear base KG107A
* 1 drop=9 to 18 mg

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3) PR shaft / LF roller bushing Number of
Where to apply Grease / oil Grease / oil Number of locations to
No Part name   apply
grease / oil name amount drops*
grease /
oil+H18
LF Roller LF roller bushing Floil
11 (11) 4.5 to 9 mg 1/2 1
Ass'y L spring contact KG107A
PR spring sliding
PR Shaft Floil
12 (12) portion  (at 4 9 to 18 mg 1 4
Ass'y KG107A
locations)
PR holder
PR Shaft Floil 13.5 to 27
13 (13)  contact (at 4 1.5 4
Ass'y KG107A mg
locations)
* 1 drop=9 to 18 mg

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 (3) Waste ink counter setting
When the logic board ass'y is replaced, reset the waste ink counter. In addition, according to the waste ink amount,
replace the waste ink absorber (ink absorber kit). The standard amount for waste ink absorber replacement is given
in the table below.

Waste ink amount*1 Ink absorber kit replacement

Less than 7% Not required.

7% or more Required.

*1: Check the waste ink amount by service test print or EEPROM information print.
[See 3.3. Adjustment / Settings, (5) Service mode, for details.]

(4) User mode

Function Procedures Remarks
Print head manual cleaning - See "Standalone machine operation"
below.
- Also available from the MP driver
Maintenance tab.
Print head deep cleaning - See "Standalone machine operation"
below.
- Also available from the MP driver
Maintenance tab.
Paper feed roller cleaning See "Standalone machine operation" below.
Nozzle check pattern - See "Standalone machine operation"
printing below.
- Also available from the MP driver
Maintenance tab.
Automatic / manual print - See "Standalone machine operation" In Custom Settings of the MP driver
head alignment below. Maintenance tab, manual print head
- Also available from the MP driver alignment (by selecting the optimum
Maintenance tab. values) as with the conventional
models can be performed.
Bottom plate cleaning - See "Standalone machine operation" Cleaning of the platen ribs
below. when the back side of paper
- Also available from the MP driver gets smeared.
Maintenance tab.
Print head replacement The print head is replaceable at the
same position as for ink tank
replacement. (Open the scanning
unit. When the carriage stops at the
center, the print head can be
replaced.)
<Standalone machine operation>
1) With the machine turned on in the user mode, press the Menu button. Select Maintenance / Settings, proceed to
Maintenance or Device Settings, then select a desired operation.

Operation Remarks
Print head cleaning

Nozzle check pattern printing Set a sheet of plain paper (A4 or letter) in the ASF or the cassette
(according to the Feed Switch button setting).
Print head deep cleaning

Paper feed roller cleaning

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 Automatic / manual print head Set a sheet of plain paper (A4 or letter) in the ASF.
alignment
Bottom plate cleaning Fold a sheet of plain paper (A4 or letter) in half crosswise, then unfold
and set it in the ASF with the folded ridge facing down.
Contrast adjustment

(5) Service mode

Function Procedures Remarks
Service test print See "Service mode operation Set a sheet of A4 or letter size paper.
- Model name procedures" below. For print sample, see 3-4. Verification
- Destination Items, (1) Service test print, <Service test
print sample>.
- ROM version
- USB serial number
- Waste ink amount
- CD / DVD sensor
correction value
- Ink system function
check result
- CD / DVD sensor
correction result
EEPROM initialization See "Service mode operation The following items are NOT initialized,
procedures" below. and the shipment arrival flag is not on:
- USB serial number
- Destination settings
- Waste ink counter
- CD / DVD correction value
Waste ink counter reset See "Service mode operation If the waste ink amount is 7% or more,
procedures" below. replace the ink absorber kit.
Destination settings See "Service mode operation After destination settings, make sure to
procedures" below. initialize the EEPROM.
Waste ink amount setting See "Service mode operation
procedures" below.
Button and LCD test See "Service mode operation
procedures" below.
Note: At the end of the service mode, press the ON/OFF button. To protect the media sensor from being
dislocated during transportation, the paper lifting plate of the sheet feeder unit will be raised.

<Service mode operation procedures>

1) With the machine power turned off, while pressing the Stop/Reset button, press and hold the ON/OFF button.
(DO NOT release the buttons. The COPY LED lights in green to indicate that a function is selectable.)
2) While holding the ON/OFF button, release the Stop/Reset button. (DO NOT release the ON/OFF button.)
3) While holding the ON/OFF button, press the Stop/Reset button 2 times, and then release both the ON/OFF and
Stop/Reset buttons. (Each time the Stop/Reset button is pressed, the Alarm LED and COPY button light
alternately, Alarm in orange and COPY in green, starting with Alarm LED.)
4) When the COPY button lights in green, press the Stop/Reset button the specified number of time(s) according to
the function listed in the table below. (Each time the Stop/Reset button is pressed, the Alarm LED and COPY
button light alternately, Alarm in orange and COPY in green, starting with Alarm LED.)
Time(s) LED indication Function Remarks
0 times Green (COPY) Power off When the print head is not installed, the
carriage returns and locks in the home position
capped.
1 time Orange (Alarm) See 3-4. Verification Items, (1) Service test

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 Service test print print.
2 times Green (COPY) EEPROM information See 3-4. Verification Items, (2) EEPROM
print information print.
3 times Orange (Alarm) EEPROM initialization
4 times Green (COPY) Waste ink counter Once in the service mode: Press the On/Off
resetting button 2x after pressing the Stop button 4x.

5 times Orange (Alarm) Destination settings After entering the destination settings mode,
press the Stop/Reset button the specified
number of time(s) to select the destination. For
detail, see "Destination settings procedures"
below.
6 times Green (COPY) Print head deep
(Cleaning of both black and color)
cleaning
7 times Orange (Alarm) Reserved
8 times Green (COPY) CD / DVD check
Not used in servicing
pattern print
9 times  Orange (Alarm) CD / DVD print Not used in servicing.
position correction
(horizontal: X
direction)
10 times Green (COPY) CD / DVD print Not used in servicing.
position correction
(vertical: Y direction)
11 times Orange (Alarm) Button and LCD test  
12 and 13 Green, Orange Return to the menu
times  
(COPY, Alarm) selection
14 times Green (COPY) Left margin correction Not used in servicing.
15 times Orange (Alarm) Waste ink amount
setting
16 times or   Return to the menu
more selection

Note: - If the Stop/Reset button is pressed 16 or more times, the Alarm LED (orange) or COPY button (green)
lights steadily without any changes.
- At the end of the service mode, press the ON/OFF button. To protect the media sensor from being
dislocated during transportation, the paper lifting plate of the sheet feeder unit will be raised.

<Destination settings procedures>

In the destination settings mode, press the Stop/Reset button the specified number of time(s) according to the
destination listed in the table below, and press the ON/OFF button.
Time(s) LED indication Destination CD / DVD print
0 times Green (COPY) No change of the destination  
1 time Orange (Alarm) Japan Supported
2 times Green (COPY) Korea Not supported
3 times Orange (Alarm) US Not supported
4 times Green (COPY) Europe Supported
5 times Orange (Alarm) Australia Supported
6 times Green (COPY)

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 Asia Supported
7 times Orange (Alarm) China Supported
8 times Green (COPY) Taiwan Supported
9 times or
more
Orange (Alarm) Return to the menu selection  
Note: After setting the destination, be sure to initialize the EEPROM. The destination setting may not
be valid unless the EEPROM is initialized after destination settings.
Confirm the model name and destination in service test print or EEPROM information print.
[See 3.4. Verification Items, (1) Service test print, or (2) EEPROM information print.]

<Waste ink amount setting procedures>

Set the waste ink amount data to a replaced new EEPROM after the logic board is replaced in servicing.
1) Before replacement of the logic board ass'y, check the waste ink amount (0% to 100%) in EEPROM
information print. [See 3.4. Verification Items, (2) EEPROM information print.]
2) In the waste ink amount setting mode, press the Stop/Reset button the specified number of time(s) according to
the waste ink absorber whose value should be transferred to the replaced new EEPROM. (Only the main waste
ink absorber for the MP500)

Time(s) Waste ink absorber Remarks

0 times Main waste ink absorber
1 time Platen waste ink absorber Not valid for the MP500
Both the main and platen waste ink Only the main waste ink absorber is valid for the
2 times
absorbers MP500
3 times or Press the ON/OFF button to return to the waste ink
Not valid
more amount setting mode.

3) Press the ON/OFF button to proceed to the next step.

4) The waste ink amount can be set in 10% increments by pressing the Stop/Reset button. Press the Stop/Reset
button the appropriate number of time(s) to select the value which is closest to the actual waste ink amount.

Time(s) Waste ink amount value to be set (%)

0 times 0%
1 time 10%
2 times 20%
3 times 30%
4 times 40%
5 times 50%
6 times 60%
7 times 70%
8 times 80%
9 times 90%
Not valid.
10 times or more
Press the ON/OFF button to return to the waste ink amount setting mode.

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 5) Press the ON/OFF button to set the selected value to the EEPROM. Print EEPROM information to confirm that
the value is properly set to the EEPROM.

<Button and LCD test procedures>

Purpose:
To confirm the operation after replacement of the operation panel unit, logic board, or LCD.
Procedures:
1) Press the Stop/Reset button. The LCD self test is done. (If an error occurs, the Alarm LED lights.
2) Press each button (total 19 buttons) on the operation panel.
3) If 2 or more buttons are pressed at the same time, only 1 button is accepted.
The LCD is divided into 19 blue segments, representing each button. The color of a segment corresponding to
the pressed button changes to red.

4) When all the buttons are pressed, the entire LCD changes to a full red screen.
Open the scanning unit (printer cover) to display the color pattern.
If any one of the keys is not pressed (a blue segment is left), pressing the Stop/Reset button is not accepted
(nothing occurs).

5) Press the ON/OFF button to return to the service mode menu selection.

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<Part 1: 3. REPAIR, 3-3 (3) to (5)>

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 3-4. Verification Items

(1) Service test print

<EEPROM information contents>
On the service test print (sample below), confirm the EEPROM information as shown below. (The information is
given in the upper portion of the printout.)
MP500: Model name
JPN: Destination
Vx.xx: ROM version
USB (xxxxxx): USB serial number
FA = xx xx xx: Reserved for plant use
D = xxx.x: Waste ink amount (%)
CDR (+xxxxx, +yyyyy): CD / DVD sensor position correction value
AB (K = OK Y = ...): Ink system check result

<Print check items>

On the service test print (sample below), confirm the following items:
- Check 1, top of form accuracy: The lines shall not extend off the paper.
- Check 2, EEPROM information
- Check 3, nozzle check pattern: Ink shall be ejected from all nozzles.
- Check 4, check pattern for irregular line feeding: There shall be no remarkable streaks or unevenness.
- Check 5, check pattern for uneven printing due to carriage movement (standard mode): There shall be no
remarkable unevenness.
- Check 6, check pattern for uneven printing due to carriage movement (9600 dpi mode): There shall be no
remarkable unevenness.
- Check 7, CD / DVD sensor and automatic print head alignment sensor correction: The results shall be
OK.

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 <Service test print sample>

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 (2) EEPROM information print
<How to read EEPROM information print>
Print sample:
MP500 JPN V1.02 IF(USB2=1) D=004.5 ST=2005/06/27-18:30
ER(ER0=1000 ER1=5100) LPT=2005/07/09-09:09
PC(M=002 R=000 T=001 D=009 C=000)
CLT(BK=2005/06/28-18:30 CL=2005/07/01-18:30)
CH=00002 CT(PBK=012 BK=015 Y=013 M=001 C=001) IS(PBK=0 BK=0 Y=0 M=0 C=0)
P_ON(S=00009) A_REG=1 M_REG=0
UR(A(BKoe)=-01 B(Coe)=-02 C(Moe)=-02 D(SCoe)=+01 E(SMoe)=+01 F(PBKoe)=-02
G(CLbi)=000 H(SCLbi)=+01 I(C-SC)=-01 J(M-SM)=-01 K(BK-CL)=+01
L(BKbiPP)=000 M(CLbiPP)=000 N(SCLbiPP)=000 O(NZctr)=000 P(NZedge)=000

WP=0024 CDIN(LG=001 PB=000 OPB=000) BTIN=1 MSD(002)

TPAGE=00162 (TTL=00162 COPY=00000)
PAGE(All=00142 PP=00140 HR+MP=00000 PR+SP+SG=00002 GP=00000 PC=00000 EV=00000)
UCPAGE(All=00020 PP=00013 HR+MP=00000 PR+SP+SG=00007 GP=00000 PC=00000 EV=00000)
BPPAGE(All=00000 BSSP=00000 PC=00000)
CDPAGE(All=00000) EDGE=00009 L=00008 BTPAGE=0000 CDR=00000
CDRP=(000000,000000) CDRS=(000) LM=(ASF_R:00 UT_F:00 UT_R:00)
<Direct>
LG=01 Japanese SC=000 PrnB=000 Seal=000 CDI=007 CDP=002
CDD-PR(L=000 2L=000 PC=000 A4=000) CDD-SP(L=000 2L=000 PC=000 A4=000)
CDD-MP(L=000 2L=000 PC=000 A4=000) DCD-PP(L=000 2L=000 PC=000 A4=000)
DCD-FPP(L=000 2L=000 PC=000 A4=000) DCD-MPP(L=000 2L=000 PC=000 A4=000)
<Scanner>
SC=00005
SC-dpi(75＝00000 150=00000 300=00005 600=00000 1200=00000 2400=00000 4800=00000)
SG(GY=00003 CL=00002)
<Copy>
MCASF(PP=00000 SP+PR+GP=00000 OTH=00000)
MCUF(PP=00000 SP+PR+GP =00000 OTH=00000)
CCASF(PP=00000 HR+MP=00000 PR+SP+SG=00000 GP=00000 PC=00000)
CCUT(PP=00000 HR+MP=00000 PR+SP+SG =00000 GP=00000 PC=00000)

Head TempBK=38.5 Head TempC=34.5 Env Temp=33.5 FF(99 15 0D)

HDEEPROM
V0001 SN=0000-0436
LN(00000 00000 00000 00003 00013 00017 00015) ID=08
IL=(PBK=000 BK=000 Y=000 M=000 M2=000 C=000 C2=000)

<SCAN ERROR HISTORY>

0000 0000

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 Printed items:
1. Model name 2. ROM version 3. Connected I/F (USB2) 4. Waste ink amount 5. Installation date
6. Operator call/service call error record 7. Last printing time
8. Purging count (manual/deep cleaning/timer/dot count/ink tank and print head replacement)
9. Cleaning time
10. Print head replacement count 11. Ink tank replacement count (PBK/BK/Y/M/C) 12. Ink status
(PBK/BK/Y/M/C)
13. Power-on count (soft) 14. Automatic print head alignment by user 15. Manual print head alignment by user
16. User print head alignment values (Bkoe/Coe/Moe/SCoe/SMoe/PBKoe/CLbi/SCLbi/C-SC/M-SM/BK-
CL/BKbiPP/CLbiPP/SCLbiPP/NZctr/NZedge)
17. Wiping count 18. Camera Direct Print-supported device connection record (Canon legacy, Canon PictBridge,
Competitor PictBridge) 19. Bluetooth-supported device connection record 20. Longest period where printing
stops
21. Total print pages (total, copy pages)
22. ASF feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo
Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, Envelope)
23. U-turn cassette feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro &
Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, envelope)
24. Auto duplex print pages (total, Photo Paper Plus Double Sided, postcard)
25. Camera Direct print pages (total) 26. Borderless print pages (total) 27. 4x6 print pages 28. Print pages via
Bluetooth communication 29. Number of CDs and DVDs printed
30. CD / DVD print position adjustment value 31. CD / DVD sensor correction value 32. Left margin correction
value (ASF back side, U-turn front side, U-turn back side)
<Direct>
33. Language 34. Business card & Credit card sized paper pages fed 35. Print Beam feed pages 36. Sticker
sheets fed 37. Memory card use count 38. Total Card Direct print pages
39. Card Direct print pages: Photo Paper Pro (4 x 6, 5 x 7, Japanese post card, Letter) 40. Card Direct print
pages: Photo Paper Plus Glossy (4 x 6, 5 x 7, Japanese post card, Letter)
41. Card Direct print pages: Matte Photo Paper (4 x 6, 5 x 7, Japanese post card, Letter) 42. Camera Direct print
pages: Photo Paper (4 x 6, 5 x 7, Japanese post card, Letter)
43. Camera Direct print pages: Fast Photo Paper (4 x 6, 5 x 7, Japanese post card, Letter) 44. Camera Direct
print pages: Matte Photo Paper (4 x 6, 5 x 7, Japanese post card, Letter)
<Scanner>
45. Total scan count
46. Scan count by scanning resolution (75, 150, 300, 600, 1200, 2400, 4800 dpi)
47. Scan count by scanning gradation (grayscale, color)
<Copy>
48. Monochrome copy pages fed via the ASF (plain paper, Photo Paper Plus Glossy & Photo Paper Pro & Glossy
Photo Paper, other)
49. Monochrome copy pages fed via the U-turn cassette (plain paper, Photo Paper Plus Glossy & Photo Paper Pro
& Glossy Photo Paper, other)
50. Color copy pages fed via the ASF (plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro
& Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard)
51. Color copy pages fed via the U-turn cassette (plain paper, High Resolution Paper & Matte Photo Paper, Photo
Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard)
52. Print head temperature (chip 0: PBK/BK, chip 1: C/M/Y) 53. Inside temperature 54. Line inspection
information

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 HDEEPROM
55. Version 56. Serial number
57. Lot number 58. Print head ID
59. Ink ejection level (PBK, BK, Y, M, M2, C, C2)

<Scan error history>

60. Scanner error status record (the last 2 errors, including user errors and scan errors during copying; consecutive
same errors are recorded individually)

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 4. MACHINE TRANSPORTATION
This section describes the procedures for transporting the machine for returning after repair, etc.
1) In the service mode, press the ON/OFF button to finish the mode, and confirm that the paper lifting plate of the
sheet feed unit is raised.
2) Keep the print head and ink tanks installed in the carriage.
[See Caution 1 below.]
3) Turn off the machine to securely lock the carriage in the home position. (When the machine is turned off, the
carriage is automatically locked in place.)
[See Caution 2 below.]
 
Caution:
(1) If the print head is removed from the machine and left alone by itself, ink is likely to dry. For this reason,
keep the print head installed in the machine even during transportation.
(2) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to
the carriage flexible cable, or causing ink leakage, during transportation.
Memo:
If the print head must be removed from the machine and transported alone, perform the following:
(1) Attach the protective cap (used when the packing was opened) to the print head (to protect the print head
face from damage due to shocks).

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 Part 2
TECHNICAL REFERENCE

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 1. NEW TECHNOLOGIES
(1) New ink tank system (PGI-5, CLI-8)
An LED is installed in each ink tank.
By the LED indication, wrong installation of the ink tanks will be prevented, and the remaining ink level can be
visually recognized with the ink tanks seated in the carriage.
The combination of the new pigment-based black ink with higher resistance against bleeding or marker pens and
the new dye-based inks with higher photo quality and weather resistance makes the new ink system strong in both
photo and text printing.
(2) Super-photo quality printing
By the FINE technologies, 1 pl of ultra-fine ink droplet is adopted. The MP500 provides excellent super-
photo print quality without graininess at the maximum resolution of 9,600 dpi x 2,400 dpi*1, which is equal to
that of a 6-color machine.
*1: Printing at the minimum distance of 1/9600 inch between the dots.
 
(3) Print / copy speed
- Print speed:
Approx. 51 sec. in 4 x 6 borderless printing (standard mode, Photo Paper Plus Glossy, full page, SCID No.2)
For reference, 29 ppm in monochrome printing and 19 ppm in color printing
- Copy speed:
29 cpm in monochrome copy and 19 cpm in color copy

(4) New functionality in Direct Printing

- Plain paper is now usable in Camera Direct Printing from a digital camera or digital video camera, if both support
PictBridge.
- File numbers can be printed on the images.
- Optimization of photos taken by a mobile phone:
Minimizes jaggies in printing a low-resolution photo taken by a mobile phone.
- Writing to a memory card:
From the Maintenance/settings menu, the memory card can be set to the Read-only or Read/write mode.
- Slide show:
To the Single-photo print menu, the slide show function has been added to display photos from the memory
card one by one automatically.
 
(5) Compact and stylish design
Stylish design offering the unification of the compact body and the operation panel has been adopted (a thin
scanner, CIS, is adopted).
The paper output tray consists of 4 slides (contributing to increase of the paper ejection speed).
 
(6) USB 2.0 Hi-Speed supported
The machine supports USB 2.0 Hi-Speed, enabling high speed data transfer in use with the computer, OS, and USB
hub.

(7) High-definition 2.5 color STN LCD

The 2.5 color STN LCD offers higher visibility than the conventional models to improve usability (176 x 132
pixels, approx. 65,000 colors).

(8) 1,200 x 2,400 dpi high-resolution CIS scanner

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 (9) Printing via Bluetooth communication (optional)
The Bluetooth Unit BU-20 is available as an option.
Adopting a compatible USB adapter, the BU-20, when attached to the machine, enables wireless printing from a
Bluetooth-compliant computer or mobile phone.

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 2. CLEANING MODE AND AMOUNT OF INK PURGED

To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of
printing (when the cleaning flag is on), except in the following cases:
- Cleaning on arrival: Performed when the scanning unit (printer cover) is closed.
- Manual cleaning / deep cleaning: Performed manually.
<Cleaning mode list>
Black: Pigment-based black
Color: Dye-based black, cyan, magenta, yellow
Amount of ink used Est. required time
(g) (sec.)
Condition Details (in the normal (not including the
temperature/humidity time of opening
environment) the caps)
On arrival of the First to third cleaning after shipped from 0.45 (Black) 88
machine the plant. 1.50 (Color)
(All in sequence)
Dot count cleaning When the specified number of dots are 0.14 (Black) 35 (Black)
(Black) printed since the previous Black cleaning.

Timer cleaning - 0*1 If 24 to 60 hours have elapsed since the 0.14 (Black) 35 (Black)
(Black only) previous Black cleaning till the start of
the next printing.
Timer cleaning - 1 If 60 to 96 hours have elapsed since the
(Black only) previous Black cleaning till the start of
the next printing.
Timer cleaning - 2 If 96 to 120 hours have elapsed since the
(Black only) previous Black cleaning till the start of
the next printing.
Timer cleaning - 3*2 If 120 to 336 hours have elapsed since the 0.14 (Black) 35 (Black)
(Black/Color) previous Black/Color cleaning till the 0.50 (Color) 40 (Color)
start of the next printing.
Timer cleaning - 4 If 336 to 504 hours have elapsed since the 0.45 (Black) 70
(All in sequence) previous Black/Color cleaning till the 1.00 (Color)
start of the next printing.
Timer cleaning - 5 If 504 to 720 hours have elapsed since the 70
(All in sequence) previous Black/Color cleaning till the
start of the next printing.
Timer cleaning - 6 If 720 to 1,080 hours have elapsed since 70
(All in sequence) the previous Black/Color cleaning till the
start of the next printing.
Timer cleaning - 7 If 1,080 to 2,160 hours have elapsed since 0.78 (Black) 70
(All in sequence) the previous Black/Color cleaning till the 1.00 (Color)
start of the next printing.
Timer cleaning - 8 If 2,160 to 4,320 hours have elapsed since 1.58 (Black) 80
(All in sequence) the previous Black/Color cleaning till the 1.00 (Color)
start of the next printing.
Timer cleaning - 9 If 4,320 to 8,640 hours have elapsed since 1.58 (Black) 80
(All in sequence) the previous Black/Color cleaning till the 1.00 (Color)

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 start of the next printing.
Timer cleaning - 10 If 8,640 or longer hours have elapsed 80
(All in sequence) since the previous Black/Color cleaning
till the start of the next printing.
At print head When the print head is removed and 0.45 (Black) 88
replacement installed. 1.50 (Color)
(All in sequence)
At ink tank When an ink tank is replaced (without the 0.30 (Black) 70 (All in
replacement*3 print head removal or re-installation) 1.00 (Color) sequence)
35 (Black)
(Black/Color/All in
sequence) 60 (Color)

Manual cleaning - Via the operation panel (All at the same 0.14 (Black) 45 (All at the
time only) 0.50 (Color) same time)
(Black/Color/All at
35 (Black)
the same time) - Via the MP driver (Selectable from
Black, Color, or All at the same time) 40 (Color)

Deep cleaning Via the MP driver (Selectable from 1.58 (Black) 80 (All at the
Black, Color, or All at the same time) 1.00 (Color) same time)
(Black/Color/All at
45 (Black)
the same time)
55 (Color)
If the print head has 0.30 (Black) 70 (All in
not been capped 1.00 (Color) sequence)
before power-on
(All in sequence)

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 3. PRINT MODE

 
3-1. Resolution

(1) Normal color printing

 
(2) Grayscale printing

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 (3) Borderless printing

 
(4) Duplex printing

 
(5) Camera Direct printing

 
(6) Copying

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 (7) Card Direct printing

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<Part 2: 3. PRINT MODE>

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 4. FAQ (Problems Specific to the MP500 and Corrective Actions)
Possible call or
No. * Function Phenomenon Condition Cause Corrective action
complaint
Skewed paper - Paper feeding from Due to its Change the paper - Paper feeds at
feeding the cassette, Photo mechanism, feeding method an angle.
Paper Plus Double contact of the PF from the cassette to
Sided, 5 x 7 size pinch rollers to the the auto sheet - A margin
Print appears on
1 B 5 x 7 size paper is feeder.
results printouts.
uneven, which is
likely to cause
skewed paper
feeding.
Improper paper - Paper feeding from In the high - Reduce the - Multiple
feeding: the ASF temperature and amount of paper sheets of
high humidity set in the ASF to paper feed at
- Multi-feeding - Plain paper
environment, paper half (approx. 5 the same
- Skewed paper - Highest print speedbecomes wavy; in mm high). time.
feeding (Custom setting to
the low
5) - Paper feeds at
temperature and an angle.
- Paper jam
- In the high low humidity
temperature and environment, paper - A paper jam
high humidity curls significantly. occurs.
environment When the
2 B Paper feed
- In the low maximum amount
temperature and of paper is set in
low humidity the ASF, and if the
environment paper-return tab
fits in a wave or
- With the maximum curl of the paper,
amount of paper the tab slips and
set (13 mm) does not catch
paper properly,
causing paper feed
problems.
Skewed paper - Paper feeding from Since coaxial - Align the paper - Paper feeds at
feeding (at the the ASF tolerance between guide to the paper an angle.
level of +/- 1%) - Credit Card size the pinch roller and edge tighter than
the LF roller, usual. - A margin
which determines appears on
the paper feed printouts.
alignment, is
0.2mm, skewed
paper feeding can
occur. However,
Print
3 C according to the
results
field data of current
models, the
skewness level
caused by the
coaxial tolerance of
0.2mm is within
the criteria of +/-
1%, thus the
phenomenon is left
as is.
Soiling on the - After continuous In borderless 1. Perform Bottom - Paper gets
back side of borderless printing printing, printing is plate cleaning smeared.
paper (lines or of small sized performed to the (from the MP - The back side
streaks parallel paper (such as 4 x size slightly larger driver) up to 3 of paper gets
to the paper feed 6), when a larger than the paper size, times*1. smeared.
direction) sized paper (such and ink off the
as A4) is printed. paper is absorbed 2. If soiling on the
paper still

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 - With Photo Paper by the platen's ink remains after 3
Plus Double Sided absorber. Absorbed times of
or postcards, the ink may attach to Bottom plate
phenomenon is the platen rib(s) cleaning, wipe
likely to be after several dozen the platen rib(s)
Print noticeable and to sheets are printed, and their
4 A causing soiling at surroundings
results be complained of
by users, as the leading edge of with a cotton
printing is paper or on the swab.
performed on both back side of paper.
sides of such
paper.
Soiling on paper - Automatic duplex On the rib(s) inside Temporary - Paper gets
in automatic printing (Photo the sheet feed unit operational smeared.
duplex printing Paper Plus Double used for duplex solution: - The back side
(lines or streaks Sided, postcards, printing, ink mist Cancel automatic of paper gets
perpendicular to plain paper) may accumulate, duplex printing, smeared.
the paper feed smearing paper. and manually print - Even after
direction) each side of paper.
  Bottom plate
cleaning was
Cleaning by user: performed,
1. Perform Bottom and the platen
plate cleaning ribs were
(from the MP cleaned with
driver) up to 3 cotton swab,
times*1. paper gets
smeared.
2. If soiling on the
paper still
remains after 3
Print times of
5 B Bottom plate
results
cleaning, wipe
the platen rib(s)
and their
surroundings
with a cotton
swab.
If the phenomenon
persists after
conducting 1 and 2,
servicing is
required.

Service:
Wipe any soiling or
dirt off from the
sheet feed unit and
the bottom case
unit ribs*2.
Scratches on - PP-101D, PP-101, Scratches on the PF - Change the paper - Paper is
paper PR-101, SG-101, return lever due to feeding method scratched.
etc. paper feeding from from the cassette - Marks appear
- Paper feeding from the cassette, and to the auto sheet on printed
the cassette duplex printing feeder.
paper.
path. - If automatic
duplex printing is
performed, cancel  
it, and, by setting
only a single
sheet of paper in
the auto sheet

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 feeder, manually
print each side of
paper.
- PP-101D, PP-101, When multiple Set only a single
PR-101, SG-101, sheets of paper are sheet of paper in
etc. set, the back side of the auto sheet
Print paper being picked feeder.
6 C - Paper feeding from
results up scratches the
the ASF
front side of paper
- Multiple number of beneath (especially
sheets loaded where the paper
feed rollers contact
when picking up
the paper).
Soiling on paper The machine has Due to ink mist Clean the ASF sub-  
been used for a long attached to the ASF rollers (see *3 for
period of time with sub-pick-up rollers. details.)
the ASF cover If printing is done
closed before from the cassette
printing is with the ASF cover
performed using the closed, ink mist is
ASF. kept inside the
machine, attaching
to the ASF sub-
Print
7 C pick-up rollers.
results
Since the sub-
rollers usually do
not contact the
paper, ink mist can
easily accumulate,
especially during
printing on small-
sized paper which
never contacts the
sub-rollers.
- Skewed paper - SG-101 When 10 sheets of - Straighten the - Paper feeds at
feeding - Paper feeding from paper are set in the paper. an angle.
ASF, and if they - Set 5 or less
the ASF - A margin
warp significantly, sheets of paper in appears on
Print - 10 sheets (max.) the warping the ASF.
8 B set in the ASF printouts.
results portions of paper
get over the cover
guide, not being
aligned along the
guide properly.
- Improper - Photos taken with a - In Layout print, - Print result
trimming in DoCoMo mobile photo selection is differs from
Layout print phone and saved in done using what is
a memory card thumbnails. displayed on
- In Card Direct - For photos in the LCD.
Layout print, if the general, both the
Trimming button thumbnail and
is pressed while a the original
thumbnail is image are in
displayed, the landscape.
orientation of the - However, for
trimmed photo on photos taken with
the LCD differs a DoCoMo
from the one mobile phone,
actually printed. original images
are in portrait
while thumbnails

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 are in landscape. If
the Trimming
button is pressed
while thumbnails
are displayed, the
thumbnail which
reflects the
trimming effects
on the original
image is
temporarily
displayed in
portrait, causing
the orientation
Layout difference.
9 C print /
- For easy
LCD
operation,
thumbnails are
used in photo
selection for
Layout print. For
this reason, with
photos taken with
a DoCoMo
mobile phone, a
display on the
LCD does not
always match the
actual print
result.

*1: Change the paper in each Bottom plate cleaning. The cleaning can end when paper does not get any soiling.
*2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists:

                      

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 *3: How to prepare and set the ASF sub-roller cleaning sheet:
1) Fold a sheet of plain paper lengthwise in half.
 

 
2) Fold the paper at approx. 60 mm from the end, and fold the folded end in half backward, as shown below.
 

 
3) Moisten the folded end portion (indicated by the blue circle in the figure below) using a wipe, and set the
paper in the ASF so that the moistened edge of the paper contacts the 2 sub-rollers. Then, fold the other end
of the paper along the ASF cover edge to hook the paper to the ASF cover, as shown below.
 

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4) With the machine turned on in the user mode, press the Menu button. Select Maintenance / Settings,
Maintenance, then Roller cleaning. See "Standalone machine operation," for details. 

* Occurrence level:
A: The symptom is likely to occur frequently. (Caution required)
B: The symptom may occur under certain conditions, but likeliness is assumed very low in practical usage.
C: The symptom is unlikely to be recognized by the user, and no practical issues are assumed.
 
 
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 Part 3
APPENDIX

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 3. PIXMA MP500 SPECIFICATIONS
<Machine>
Type Desktop serial color bubble jet printer
Paper feeding method Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing*1)
Resolution 9,600 x 2,400dpi (Max.)
- 4 x 6, borderless printing: Approx. 42 sec. (standard mode, PP-101, Full Page SCID No.
2)
- 4 x 6, borderless, Camera Direct Printing: Approx. 1 min. 12 sec. (PP-101, default
settings)
Throughput (target
value) For reference:
Fast Standard
Black (Fine Black) 29ppm 14.7ppm
Color (Fine Color) 19ppm 10.7ppm
Printing direction Bi-directional, uni-directional
Print width Max. 203.2mm (216mm in borderless printing)
Interface USB 2.0 Hi-Speed
ASF stacking capacity Plain paper: Max. 13mm (Approx. 150 sheets of 64g/m2 paper)
Cassette stacking Plain paper: Max. 13mm (Approx. 150 sheets of 64g/m2 paper) (Photo Stickers and Credit
capacity Card size not supported)
Paper weight 64 to 105g/m2
Scanning unit open, Presence of print head / ink tanks, Opening / Closing of paper output
tray, Opening / Closing of inner cover, Remaining ink amount (optical / dot count),
Printing position, Paper presence, Paper end sensor, Waste ink amount, Internal
Detection functions temperature, Pick-up roller, Paper feed roller position, Carriage position, Head-to-paper
distance, Supported camera direct printing device, Presence of CD / DVD*1, Presence of
memory card
Acoustic noise (Highest - Highest print quality settings: Approx. 36.6dB (print from a computer) / 38.3dB (copy)
print quality) - Quiet mode: Approx. 34.7dB
During operation Temperature 5C to 35C (41F to 95F)
Environmental Humidity 10%RH to 90%RH (no condensation)
requirements Non operation Temperature 0C to 40C (32F to 104F)
Humidity 5%RH to 95%RH (no condensation)

Power
Power supply voltage, frequency Standby Power-off
consumption
Power supply
AC 100 to 120V, 50/60Hz Approx. 20W Approx. 2.0W Approx. 0.8W
AC 220 to 240V, 50/60Hz Approx. 20W Approx. 2.0W Approx. 0.8W
Machine:
With the paper support and output tray retracted: Approx. 448 (W) x 426 (D) x 205 (H)
External dimensions mm
With the paper support and output tray extended: Approx. 448 (W) x 600 (D) x 315 (H)
mm
Weight Approx.9.6kg, not including print head and optional units
Electromagnetic radiance:
VCCI, FCC, IC, CE Mark, Taiwan EMC, C-tick, CCC (EMC), Korea MIC, Gost-R
Electrical safety:
Related standards Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE
(Machine, Adapter) Mark, GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)
Environmental regulations:
RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy
Star, Eco Mark, Law on Promoting Green Purchasing

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 Serial number location On the carriage flexible cable holder (visible when the scanning unit is open)
Remaining ink amount
Available (automatic detection by optical method and dot count, enabled at default)
detection
Paper type detection Not available
Available (automatic or manual alignment via MP driver Maintenance, or via the operation
Print head alignment
panel button in Camera Direct Printing, automatic alignment at default)

*1: Only for CD / DVD printing supported regions

<Scanner>
Type Flat bed scanner (scanning of a fixed document by a moving scanner head)
Sensor type CIS (Contact Image Sensor)
Optical resolution 1,200 x 2,400 dpi (max.)
Scanning resolution 19,200 x 19,200 dpi (max.)
Gradation (input / output) Grayscale: 16 bit / 8 bit
Color: 48 bit / 24 bit (RGB each color 16 bit / 8 bit)
Document size A4 / LTR (max.)

<Copy>
Copy quality 3 levels (Fast, Standard, High)
Intensity 9 levels
Enlargement / reduction
25 to 400%
ratio
Copy speed Fast Standard
Monochrome (Fine
29cpm 14.9cpm
Black)
Color (Fine Color) 19cpm 5.1cpm
Conditions: The duration from ejection of the first page to ejection of the 11th page in
continuous copy is converted into cpm.
Document size A4 / LTR (max.)
Enlargement / reduction Preset ratio:
max. (400%), 4x6 -> 8.5x11 (212%), 5x7 -> 8.5x11 (170%), A5 -> A4 (141%), B5 ->
A4 (115%), 100%, A4 -> 8.5x11 (95%), A4 -> B5 (86%), A4 -> A5 (70%), min.
(25%)
Zoom:
25 to 400% (in increments of 1%)
Number of continuous
Monochrome / color: 1 to 99 copies
copies

<Direct printing>
Compact Flash TYPE I/II (3.3V), Microdrive, SmartMedia Card (3.3V
Supported memory only), Memory Stick, Memory Stick PRO, SD Card, MultiMedia Card, xD-
Memory card drive
card Picture Card*, miniSD memory card*, Memory Stick Duo*, Memory
Stick PRO Duo*
Operation Via the machine buttons.
Storage function Condition Before changing the settings, the memory card must be removed.

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 Function Read / Write
Operation panel 2.5 color LCD, 19 buttons, 6 LEDs
File format JPEG (DCF, CIFF, Exif 2.21 or prior, JFIF), DPOF compliant
Supported print
[See 4, PRINT MEDIA SPECIFICATIONS]
paper
Print quality Standard, High
Image correction Photo Optimizer PRO, VIVID, noise reduction, face brightener, image
function optimizer
Image adjustment
Brightness, contrast, hue (skin tones)
function
Image processing
None
function
Image retrieval
Card Direct Printing function Available (date)

Ver. 1.00 compliant

DPOF Index printing, printing of an image the specified number of copies,
printing of the specified image(s), printing with the shooting date
Single-photo/multi-photo/all-photo printing:
1 photo per page (borderless/with borders, only with borders for plain
paper) 
DPOF printing:
1 photo per page (borderless/with borders)
6, 15, 24, 35, 80 photos per page
30 photos per page (panorama)
Index printing:
6, 15, 24, 35, 80 photos per page
Print layout
30 photos per page (panorama)
Layout printing:
2, 4, 8 photos per page (borderless/with borders)
Postcard (borderless/with borders, with/without lines)
Album (4 photos per page, right/left)
Mix 3 types (for A4/LTR)
Sticker printing:
2, 4, 9, 16 stickers
1, 5, 6, 7 stickers (for free-cut)
Information print Date, file number
Approx. 1 minutes 16 seconds, with the following conditions and settings:
- A photo from a 5 mega-pixel digital camera
- 4 x 6 borderless
Throughput
- Exif print
- Standard print quality
- Process from pressing the printing start button to ejecting paper
Supported digital Digital cameras and digital video cameras supporting Bubble Jet Direct or
camera PictBridge
Supported print
[See 4, PRINT MEDIA SPECIFICATIONS]
paper
Camera Direct - 1 photo per page (borderless/with borders)
Printing Print layout
- 2, 4, 9, 16 photos per page
Information print Date, file number

Approx. 1 minute and 12 seconds, with the following conditions and

settings:

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 - A photo from a 5 mega-pixel digital camera
- No image correction
Throughput - 4 x 6 borderless
- Standard print quality
- Process from pressing the printing start button to ejecting paper
Supported mobile Mobile phone equipped with IrDA 1.2 port, or with Bluetooth 1.2 port
phone (when the optional BU-20 is attached to the machine)
Printable data Image (JPEG only, text printing not possible)
Print Beam printing Supported print [See 4, PRINT MEDIA SPECIFICATIONS]
paper
Supported layout 1, 2, 4, 8 images per page (borderless)
1, 2, 4, 5, 6, 7, 8, 9, 16 images per page (bordered)
Standard Bluetooth version 1.2
Output Bluetooth Power Class 2
Communication Good for approx. 10 m in radius (depending on interference between the
range communication devices, or radio wave conditions)
Frequency band 2.4GHz
Communication Approx. 720kbps
speed
Supported profile BIP, OPP, SPP, HCRP
Supported OS for - Windows XP Service Pack 2 or later
HCRP - Windows XP Service Pack 1 or later:
Printing via Microsoft "Support for Bluetooth Wireless Devices" or Toshiba
Bluetooth Bluetooth Stack for Windows Ver. 3.00.10 or later has to be installed
communication
- Mac OS X 10.3.3 or later
(optional)
BU-20 external 18.5 (W) x 47.5 (D) x 8.7 (H) mm with a cap
dimensions
BU-20 weight Approx. 7g
BU-20 power 4.4 to 5.25V
supply voltage
BU-20 power 500mW (max.)
consumption
BU-20 operating 5C to 35C (41F to 95F)
temperature
BU-20 operating 10%RHto 90%RH (no condensation)
humidity
* Adapter required.

<Print head>
Type Single head with 5 removable ink tanks (each color)
Pigment-based BK:
320 nozzles, 600 dpi, 30 pl
Print head
Dye-based BK / C / M / Y:
256 x 6 nozzles, 1,200 dpi, 1 pl / 5 pl (C / M), 5 pl (BK / Y)
Pigment-based black
Ink color
Dye-based black, cyan, magenta, yellow
Ink tank PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based)
Weight (Net) Print head, approx. 56g
Supply method As a service part (not including ink tanks)
Part number QY6-0059-000

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<Supported ink tanks>

BCI- PGI- BCI- BCI- BCI- BCI- CLI- CLI- CLI- CLI-
Model name and 9BK 5BK 7eBK 7eC 7eM 7eY 8BK 8C 8M 8Y
destination
Pigment-based ink Dye-based ink
PIXUS
Japan O X O O O O X X X X
MP500
Other
PIXMA
than X O X X X X O O O O
MP500
Japan
O: Usable
X: Not usable
Note: The ink tanks for the Japanese models are not compatible with those for the non-Japanese models. Be sure
to use the appropriate ink tanks in servicing.

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<Part 3: 3. PIXMA MP500 SPECIFICATIONS>

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 4. PRINT MEDIA SPECIFICATIONS
<Plain paper / specialty paper>

The following types of paper are recommended:

Paper Sheet feeder
Camera Card Print
feeding stacking
Type Name Size Direct Direct Beam
method capacity
Printing Printing Printing
(auto) (max.)
Plain paper 64 to 105 A4, B5, LTR, ASF, 13 mm Yes*2 Yes Yes
g/m2 A5, LGL*1 Cassette

Super White Paper SW-101/201 A4, LTR ASF, 13 mm

Cassette
High Resolution HR-101 A4, B5, LTR ASF, Approx. 80
Paper Cassette sheets
Glossy Photo GP-401 A4, LTR ASF, 10 sheets Yes Yes Yes
Paper Cassette
GP-401 4x6 101.6 x 152.4 ASF, 20 sheets Yes Yes Yes
mm Cassette
GP-401 54 x 86 mm ASF 20 sheets Yes Yes
Credit Card
GP-501 A4, LTR ASF, 10 sheets Yes Yes Yes
Cassette
GP-501 4x6 101.6 x 152.4 ASF, 20 sheets Yes Yes Yes
mm Cassette
Photo Paper Pro PR-101 A4, LTR ASF, 10 sheets Yes Yes Yes
Cassette
PR-101 4x6 101.6 x 152.4 ASF, 20 sheets Yes Yes Yes
mm Cassette
PR-101 4x8 101.6 x 203.2 ASF, 20 sheets
mm Cassette
Photo Paper Plus PP-101 A4, LTR ASF, 10 sheets Yes
Glossy Cassette
PP-101 4x6 101.6 x 152.4 ASF, 20 sheets Yes
mm Cassette
PP-101 5x7 127 x 178 mm ASF, 10 sheets Yes
Cassette
Matte Photo Paper MP-101 A4, LTR ASF, 10 sheets Yes Yes
Cassette
MP-101 4x6 101.6 x 152.4 ASF, 20 sheets Yes Yes
mm Cassette
Photo Paper Plus SG-101 A4, LTR ASF, 10 sheets Yes Yes
Semi-gloss Cassette
SG-101 4x6 101.6 x 152.4 ASF, 20 sheets Yes Yes
mm Cassette
Photo Paper Plus PP-101D A4, LTR ASF, 10 sheets
Double Sided Cassette
PP-101D 127 x 178 mm ASF, 10 sheets
5x7 Cassette
Transparency CF-102 A4, LTR ASF, 30 sheets
Cassette

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 T-shirt transfer TR-301 A4 ASF, 1 sheet
Cassette
Envelope COM #10 241 x 105 mm ASF / 10 / 5
Cassette envelopes
DL-size 220 x 110 mm ASF / 10 / 5
Cassette envelopes
*1: ASF only for LGL
*2: When A4 or LTR is selected for Paper Size, plain paper is selectable for Paper Type. With plain paper selected
for Paper Type, printing is done with borders even when borderless printing is selected.
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<Part 3: 4. PRINT MEDIA SPECIFICATIONS>

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