®

Ca se S t ud y

Saloon & Service Appointment

Management System
For
USA based Client
[ I n f or matio n Technology – Custo m We b & Mob il e A pplicatio n D ev elop men t – A S P. NE T, C # , M S S Q L
Se r v er , i O S , A n droid ]

C l i en t O v e r v ie w

A b o ut C lient: A US A bas ed cl i ent prov i di ng onl i n e Fa c e b o o k .

web -b a s ed ser vic es for s al on i ndus tr y acros s the T h e c l i e n t w a n te d to i m p l e m e n t fe a tu re s lik e
v a r i o u s c ountr ies c ons i dered as Uni ted Stated, i n ve n to r y m a n a g e m e n t, m a n a g i n g p a yro l l,
U ni t ed K ingdom, A ust ral i a and Canada. c a l l - to - c o n fi r m a p p o i n tm e n ts a n d se n d i n g ou t
R e qui r em ent Ov er v iew: The ai m was to dev el op re m i n d e rs fo r i ts b u si n e ss u se rs (sa l o o n own e r s
o n l i n e so ftw a r e fo r sal on i ndus tr y and del i v er i t / se r vi c e p ro vi d e rs) b e si d e s c re a ti n g th e ir
b as e d o n S a a S model to di fferent s al oon owners. b u si n e ss w e b si te a n d so c i a l n e tw o rk s.
Sub s cr i b ing to this software the s al on owner can C l i e n t w a n te d to d e ve l o p th i s so ftw a re pr odu c t
h av e t h e ir ow n o nline s al on s tore and prov i de a n e w th ro u g h va ri o u s te c h n o l o g y p l a tfo r m s su c h
wa y t o their b usiness. The s oftware was requi red to a s: We b - b a se d d e ve l o p m e n t, M o b i l e Pl a t f or m
p r o v i d e c onvenienc e to s al oon cus tom ers (s er v i ce d e ve l o p m e n t (i Ph o n e / i Pa d / i To u c h / An dr oid)
ap p o i n t ment hir er ) to book onl i ne appoi ntments & Fa c e b o o k We b si te D e ve l o p m e n t.
u s i n g a user fr iend ly cal endar. The s oftware s hou l d P r opos ed S olut ion: S i l ve r To u c h h a s p r opos e d
s ug g es t a nea r est store l ocati on. The webs i te i s w e b - b a se d so l u ti o n u si n g . N e t b a se d te c h n ology
h av i ng ma inly fo ur types of us ers s uch as : Sal on p l a tfo r m o ve r th e w i n d o w se r ve r 2 0 0 8 ope r a t in g
o wner, Sa lo n ser vic es prov i der pers on (M an/ syste m . T h e i n te rfa c e s o f th e p ro p o se d w e b-
Wo m a n sa lon ser vic es prov i der under each s al on ), b a se d a p p l i c a ti o n w e re d e si g n e d to h a ve r ic h
C us t o m e r s (S a lo n ser v i ces hi rer) and Webs i te s up e r u se r e xp e ri e n c e a n d a u se r- fri e n d l y w a y t o
ad m i ni s tr a to r. a c c e ss fu n c ti o n a l i ti e s. T h e p ro p o se d so l u t ion
C l i e n t wa nted to p r o vi de m ore com prehens i v e a l so m a k e s u se o f m o b i l e p l a tfo r m a n d h a s
f ea t ur e s w ithin r obust webs i te archi tecture al ong a p p s a va i l a b l e fo r i Ph o n e / i Pa d a n d A n d r oid. I t
wi t h m o r e user-fr iendl y and effi ci ent acces s i bi l i ty to h a s T W O m o b i l e a p p l i c a ti o n s o n e fo r B u s in e s s
t he ap p lic a tio n user s. Webs i te was requi red to ha ve O w n e rs a n d o th e r fo r th e i r C l i e n ts. T h e we bs it e
s o c i a l s ite integ r a tio n opti ons wi thi n Twi tter and i s h a vi n g a ro l e b a se d a c c e ss fo r e a c h u s e r a n d

SilverTouch Technologies Limited

© co pyright 1992-2014 all rights reser ved. Property of SilverTouch Technologies Ltd.
Saloon & Service Appointment Management System
p r o v i d es p o w er ful & uni que features to the fol l owi n g u se r typ e s:
1 . Ca l endar Mana gemen t : The propos ed s ol uti on o ffe rs fu l l fe a tu re d c a l e n d a r m a n a g e m e n t fu n c ti o n a l it y.
T h i s ena bles ea c h ser v i ce prov i der (s al oon owne rs / b u si n e sse s) to m a n a g e th e i r c u sto m e r a p p o i n tm e n t s by
h a v i n g multip le types of s chedul es on dai l y, week l y a n d m o n th l y b a si s. E a c h se r vi c e p ro vi d e r c a n m a n a ge t h e
w o r k i ng ho ur s, pr ic es and s er v i ce durati ons throu g h th i s fu n c ti o n a l i ty. O n th e o th e r e n d , e a c h c u sto m e r h a s
t h e o p t i o n to b o o k the i r appoi ntm ent by choos i ng sp e c i fi c sa l o n se r vi c e s, sp e c i fi c se r vi c e p ro vi d e r u n d e r a
s p ec i f i c sa lo n.
2 . O nl i ne A ppointme n t s: Thi s functi onal i ty i s al l o w i n g u se rs to b o o k a p p o i n tm e n t b y 2 4 / 7 o n l i n e. C u st ome r s
c an b o ok o nline for mul ti pl e s er v i ces wi th mul ti pl e se r vi c e p ro vi d e rs a t o n c e. O n l y a va i l a b l e ti m i n g s o f e a c h
s er v i c e pr ovider a r e shown.
3 . E m ail/ Tex t / P ush Not if ica t ion : The s ol uti on m a k e s u se o f e m a i l s a n d sm s n o ti fi c a ti o n s a n d e n a b l e
s a l o n o wner to up d a te thei r cus tomers. The s al oo n o w n e rs c a n l e t th e i r c u sto m e rs k n o w a b o u t u p c o m i n g
e v e n t s a nd /or a ny pr omoti onal offers run by them .
4 . C u s t omer Tracking : Us i ng thi s functi onal i ty e a c h sa l o n o w n e rs i s a b l e to tra c k th e i r c u sto m e rs. T h i s
inc l ud e a c c essing the i nfor mati on l i ke contact de ta i l s, se r vi c e s a va i l e d , re ta i l h i sto r y, I O U s, fo r m u l a s,
a l l e r g i e s, g ener a l notes, attendance, reward poi n ts a n d fe e d b a c k s p o ste d . T h i s i n fo r m a ti o n c a n b e p u l l e d f or
a n y s el e c ted sa lo n a n d/or s er v i ce prov i der.
5 . Po i nt of Sale ( Taxe s, In ve n t o r y an d In ve n t o r y): T h e p ro p o se d so l u ti o n h a s a Po S m o d u l e i n te n d e d
t ow ar d s a utoma ting the retai l operati ons s peci fi c to S a l o o n s & S p a s. T h i s i n c l u d e s i n te g ra ti o n w i th c re d it c a r d
r e ad er a nd ba r-c o d e reader to achi ev e retai l tran sa c ti o n .
6 . Pa y r oll & Em plo y ee Man a g emen t : The s ol uti o n p ro vi d e s a b i l i ty fo r th e sa l o o n o w n e rs to m a n a g e
t h e em plo yee d a ta a n d pay rol l . The pay rol l rel ate d d a ta i s c a p tu re d i n to th e syste m . S a l o o n o w n e rs c a n
c u s t o m ize p a yr o ll r eport per s er v i ce prov i der, pa y p e ri o d a n d C o m m i ssi o n stru c tu re.
7 . Re p o rting: T he sol uti on offers s al on owners t o g e n e ra te tre n d re p o rts o n a d a i l y, w e e k l y, m o n th l y a n d
a n n u al b a sis. A lso pr ogres s reports, rev enue s umm a r y, se r vi c e sp re a d , re ta i l sa l e s sp re a d , se r vi c e - p ro v ide r
s a l es, p r o d uc t sa les and cus tom er retenti on. Eac h re p o rt c a n b e e xp o rte d to E xc e l , C S V, PD F o r te xt fo r ma t s.
8 . O w n webpa ge c rea t ion : The propos ed s ol uti o n o ffe rs th e sa l o o n o w n e rs to c re a te th e i r o w n w e b si t e.
T hi s f e a ture ( website) is also in clu d ed in t h e S aaS bas ed deliver y. T h e w e b si te c re a te d fo r e a c h s a loon
o wner ha s w ell str uc tu red i nfor mati on m anagem e n t o f th e i r o w n . T h i s i n fo r m a ti o n i n c l u d e Pro m o ti o n s, S t y le s,
S e r v i ces deta ils, S er vi ce prov i der detai l s, Rev i ew s, C o n ta c t i n fo r m a ti o n , E m a i l a d d re ss, S a l o n w e b si te an d
D i r ec t i ons. Wher ea s th e cus tom er can abl e to v i e w sa l o n sp e c i fi c i n fo r m a ti o n e a c h a s d i ffe re n t se r vi c e s,
p r i ces a nd ser vic e p r ov i ders rel ated detai l s.

P r oj ect D e s c ri p t ion

Initial concept behind this project is to present a platform for all salon owners, which allows customer to book appointment online
and on other hand it provides a great interface for salon owners to manage their schedules. Client’s revolutionary web-based
appointment calendar allows customers to view and select the most convenient times to schedule their appointments with salons,
24 hours a day. While browsing the site, customers can search for the best prices, the best promotions, the latest styles, and the

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Saloon & Service Appointment Management System

best reviewed stylists in their area. For salon owners and their staff, the software and web site eliminates the tiresome and tedious
task of scheduling appointments using a pen and paper. Along with this innovative technology, salons have the ability to advertise
their special promotions, showcase their salon, their stylists, and their latest styles to build new clientele.

This product is now available in 5 different platforms: Web application, iPhone interface, Android interface, iPad and iPod interface.

*The product will shortly be launched on Blackberry & Windows Mobile platform as well.

O b j ect iv e s

The Project Objectives were:

1. To evaluate best solution for booking online appointments and manage the same.
2. To develop the outlook type calendar with different views to display the appointments and perform various actions on that.
3. To develop secure web based access to the Users, Powerful search capability of appointments.
4. Development of an iPhone/ android/ iPad and iPod applications for hair dressers to manage their daily schedules.
5. Develop a proximity search based on the zip-codes in 100 miles radius.
6. To manage the accounts of customers, hair dressers and the shop owners.
7. To implement points based promotional schemes.
8. To integrate merchant gateway with features like recurring payments and refunds.
9. Use new .net feature called LINQ to perform database transactions.
10. To develop SOA architecture using LINQ to support iPhone application using web services.
11. To implement web-based POS (Inventory, Payroll and Reports).
12. To develop IOU functionality and manage the same.
13. To implement SEO.
14. 3rd party limitation for payment gateway and authorized .net
15. To develop website compliant to Web 2.0 standard.

P r oj ect A p p ro a c h / Ac tivities

The Project was divided into various phases to achieve the best results in less time with optimal utilization of available resources.
1. Phase I: Prototype designing and system understanding by using Wire Frames.
2. Phase II: Analysis the System Flow, database design and dependable entities. Review risk points of database and application.
3. Phase III: Create new applications for Web, iPhone and Web Service.
4. Phase IV: Testing all features and making deployment plan.
5. Phase V: Setup of testing environment (same as the production environment) and creation of same workload as production
environment.
6. Support & Maintenance: Ongoing, under a separate contract.

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Saloon & Service Appointment Management System

Tech n o lo g y

D ev el o p m e n t Pla t for m
Technolog y Sp e ci fi ca ti o ns
Technolog y & Framework .NET Framework 3.5
Third party tool Technical control
Da tabase SQL Ser ver 2008
Email SMTP
Web Ser ver/Hosting Pla tform IIS 7.0
Langua ges ASP .Net, C#
Opera ting System Windo ws 7

D ep l o ym e n t Pla t for m
Technolog y Sp e ci fi ca ti o ns
Technolog y & Framework .NET Framework 3.5
Third party tool Technical control
Da tabase SQL Ser ver 2008
Email SMTP
Web Ser ver/Hosting Pla tform IIS 7.0
Langua ges ASP .Net, C#
Opera ting System Windo ws ser ver 2008
Email Compcast
Hosting (Website & Web-ser vices) 3rd Party Cloud Ser vers
Number of Ser vers More than 7 Ser vers (web ser vers and da tabase ser vers)
Securi ty SSL Certifica tes, Ca ptcha
Encr yption TripleDES Cr yptogra phy Algorithm
Prevention Custom Code deployed for preventing SQL Injection and DDOS Attacks

The mobile apps have been developed for android and IOS users and are deployed over respective app stores.

Duration

1. Project Man Hours: 34000 Man Hours

2. Project Life Cycle: 1000 Business Days

B en ef its

1. Website is providing online salon finder facility to their Users/Customers.

2. Customers can search salon services using this website and have Appointment & Scheduling for salon services done per their convenience.
3. Customers should able to choose desire Service provider after selection from specific salon industry.

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Saloon & Service Appointment Management System

Key Cha l l e n g e s

1. Outlook type calendar development and management on a web based application.

2. Payment gateway integration for recurring payments, card present transactions and card does not present transactions with refund facility.
3. Proximity search based on the zip-codes in 100 miles radius to search the salons in specific state and city.
4. Ensuring the security of personal data of users.
5. SEO implementation and dynamic URL re-writing.
6. To minimize the number of post-backs to make AJAX enabled web site.
7. Implementation of more than 70% of web site functionalities in iPhone application.
8. SOA architecture (using LINQ) to communicate to iPhone with live database.
9. Implementation of Credit card reader and bar-code reader for POS.
10. Implementation of IOU and its management.
11. Managing emails and text messages for appointments.
12. Hourly backups and restores between two machines. So when one dies the second activates.
13. Sending special promotions through emails and text messages to all the customers who come under specific radius enters by
the user at run time.
14. Managing the timings of all the salons reside in different states of USA by considering the time difference between them and
day light saving.
15. Browsers compatibility for IE/Firefox/Safari/Google chrome.
16. Unit Test, Integration Test, Regression Test before deployment.
17. Separate merchant Account.
18. Credit card payment with credit card swipe.
19. Online appointment search:
19.1. By multiple booking
19.2. In less than 5 second
20. Graphical report
21. Synchronization of database
21.1. Client website is developed in more than one platform via single database synchronization.
21.2. Concurrency issue: Online Booking for hair cutting by more than one user at the same time.

Res u l t s A c h ie v e d

1. Developed online booking & scheduling software for Salon Industry OR Virtual shop online management.
2. Payroll management & Inventory Management.
3. Shopping cart – barcode reader.
4. Gift certificate advance functionality.
5. Number one website in USA.
6. Currently it has 6000+ Saloons & Spa in USA, Canada, Australia and United Kingdom.
7. A secured environment is created to hold the personal data of users.

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Saloon & Service Appointment Management System

Deliver best products, software solutions and services,

on time with quality, and as per customer expectations

A b ou t S i l v e rTo u c h
SilverTouch, a company established in 1992 is widely accepted for its IT solutions with a huge customer base in more than
20 countries across the world.
SilverTouch is actively engaged in Enterprise software development, enterprise content management, document management
and IT consulting ser vices such as Business process optimization, process consulting, implementation and customization of
ERP. SilverTouch leads brilliantly in new technical developments such as: Mobile Application development ser vices on iPhone,
iPad, Blackberr y, Android, J2ME and Windows mobile platfor ms. Even now, SilverTouch helps its global clients for major
developments, deployments and managements of their mobility solutions and enterprise application development programs.
SilverTouch has alliance with several industr y leaders such as Microsoft, Apple, Cisco, IBM, Oracle, SAP, Java, Dell, VM ware,
Symantec, Sonic Wall which provides a competitive edge over other industr y peers and targets to understand and cater to all
types of requirements that concer n our clients, thereby, leading to ser ve them precisely to their satisfaction.
For more infor mation, please visit www.silvertouch.com or email [email protected]

India Headquarter United Kingdom North America

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© copy ri g ht 1992-2014 all r ights r e s e r v e d. Pr o pe r ty o f S ilv e r Tou c h Tec h n ol og i es Lt d .

I NDIA • U K • U SA • NE T HE RLAN D S • AUSTRAL IA • F RAN CE • GERMAN Y

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Thi s st at ement of work is p r o p r i e ta r y o f Si l v e r To u c h Te c h n o l o g i es L t d . an d co n t ains t r ad e s e cr et s and co nf id e nt ial in f o r mat io n w hich is sol e l y t h e
pr oper t y of SilverTouc h Tec h n o l o g i e s L td . T h i s sta te m e n t o f w o r k i s int e nd ed f o r in t er n al us e o nly. T he r e f o r e, it s hall no t b e us e d , r e p r o d uced, c opi e d,
di scl osed a nd tra nsmitted, in w h o l e o r i n p a r t, w i th o u t th e e x p r e ss co ns e nt o f S ilv er To uch Te ch no lo g ies L t d .