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Quality Circles: by Dr. Amjad Hussain

Quality circles are small groups of employees who voluntarily meet to identify, analyze, and solve work-related problems. They aim to improve quality, productivity, safety and morale. Some key benefits are: self-development and leadership skills for members; enhanced communication and job satisfaction; and organizational benefits like cost reductions, higher quality and productivity.

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Sanaullah Dawood
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64 views

Quality Circles: by Dr. Amjad Hussain

Quality circles are small groups of employees who voluntarily meet to identify, analyze, and solve work-related problems. They aim to improve quality, productivity, safety and morale. Some key benefits are: self-development and leadership skills for members; enhanced communication and job satisfaction; and organizational benefits like cost reductions, higher quality and productivity.

Uploaded by

Sanaullah Dawood
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Human Resource Management

Quality Circles
By
Dr. Amjad Hussain
Human Resource Management

Quality Circles?

PARTICIPATORY
MANAGEMENT
Human Resource Management

Quality
Circles?
Participative management
technique within the framework
of a company wide quality
system in which small teams of
(usually 6 to 12) employees
voluntarily form to define and
solve a quality or performance
related problem.
Human Resource Management

Quality
Circles?
is volunteer group composed of
members who meet to talk
about workplace and service
improvements and make
presentations to their
management with their ideas."
(Prasad, L.M, 1998).
Human Resource Management

Quality
Circles?
In Japan (where this practice
originated) quality circles are an
integral part of enterprise
management and are called
quality control circles.
Human Resource Management

Quality
Circles? Quality circles enable the
enrichment of the lives of the
workers and creates harmony
and high performance. Typical
topics are:
• improving occupational safety
and health,
• improving product design,
• and improvement in the
workplace and manufacturing
processes.
Human Resource Management

History:
• Pioneered by Japanese.
• Japanese nomenclature: Quality Control Circles (QCC), generally now
known as Quality Circles (QC) or some call it as Small Group Activity
(SGA).
• 1962: First QC Circle was registered with QC Circle Head Quarters in
Japan.
• 1974: Lockheed Company, USA started Quality Circle movement.
• 1977: International Association of Quality Circles (IACC) was formed
in USA.
• 1980: BHEL, Hyderabad first in India to start Quality Circles.
• 1982: Quality Circle Forum of India (QCFI) was founded.
Human Resource Management

Important
"Chorei" is a common morning meeting
ritual in Japanese organizations. Each work day
begins with a meeting where employees stand
in a circle and share their day's work agenda or
project status. Chorei is a cultural export in the
expanding global economy. Practitioners of
chorei believe this type of meeting technique
can help improve communication resulting in
better productivity.
Human Resource Management
Human Resource Management

Objectives
Of
Quality Circles
Human Resource Management
Objectives of Quality Circles:
The following could be the objectives of Quality Circles:
• To contribute towards the improvement and
development of the organization or a department.
• To overcome the barriers that may exist within the
prevailing organizational structure so as to foster an
open exchange of ideas.
• To develop a positive attitude and feel a sense of
involvement in the decision making processes of
the services offered.
• To respect humanity and to build a happy work
place worthwhile to work.
• To display human capabilities totally and in a long
run to draw out the infinite possibilities.
• To improve the quality of products and services.
Human Resource Management
Objectives of Quality Circles:

• To improve competence, which is one of the


goals of all organizations.
• To reduce cost and redundant efforts in the long
run.
• With improved efficiency, the lead time on
convene of information and its subassemblies is
reduced, resulting in an improvement in
meeting customers due dates.
• Customer satisfaction is the fundamental goal
of any organization. It will ultimately be
achieved by Quality Circle and will also help to
be competitive for a long time.
Human Resource Management

Benefits of Quality Circles


Human Resource Management

There are no monetary rewards


in the QC’s. However, there are
many other gains, which largely
benefit the individual and
consecutively, benefit the
business.
Human Resource Management

Self-development:

QC’s assist self-development of


members by improving self-
confidence, attitudinal change,
and a sense of accomplishment.
Human Resource Management

Social-development:

QC is a consultative and
participative programme where
every member cooperates with
others. This interaction assists in
developing harmony.
Human Resource Management

Opportunity to attain
knowledge:

QC members have a chance for


attaining new knowledge by
sharing opinions, thoughts, and
experience.
Human Resource Management

Potential Leaders:

Every member gets a chance to


build up his leadership potential,
in view of the fact that any
member can become a leader..
Human Resource Management

Enhanced Communication
Skills:

The mutual problem solving and


presentation before the
management assists the members
to develop their communication
skills.
Human Resource Management

Job Satisfaction:

QC’s promote creativity by tapping the


undeveloped intellectual skills of the
individual. Individuals in addition
execute activities diverse from regular
work, which enhances their self-
confidence and gives them huge job
satisfaction.
Human Resource Management

Healthy Work Environment:

QC’s creates a tension-free


atmosphere, which each individual
likes, understands, and co-operates
with others..
Human Resource Management

Organizational Benefits:

The individual benefits create a


synergistic effect, leading to cost
effectiveness, reduction in waste,
better quality, and higher
productivity.

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