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Charminar Afjal: Synopsis

The document provides a summary of Charminar Afjal's experience and qualifications. It outlines his 20 years of experience in customer relationship management, operations, sales, marketing and business development. It also lists his academic qualifications which include a Bachelor of Commerce degree from 1995 and an IRDA certification. The document then details Charminar's work experience over the past 10 years in various roles focused on business development, sales, customer relationship management and operations for healthcare companies. It highlights his responsibilities and achievements in driving sales, managing key accounts, setting up health camps, and ensuring high levels of customer satisfaction.

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Jagdish Katarkar
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48 views3 pages

Charminar Afjal: Synopsis

The document provides a summary of Charminar Afjal's experience and qualifications. It outlines his 20 years of experience in customer relationship management, operations, sales, marketing and business development. It also lists his academic qualifications which include a Bachelor of Commerce degree from 1995 and an IRDA certification. The document then details Charminar's work experience over the past 10 years in various roles focused on business development, sales, customer relationship management and operations for healthcare companies. It highlights his responsibilities and achievements in driving sales, managing key accounts, setting up health camps, and ensuring high levels of customer satisfaction.

Uploaded by

Jagdish Katarkar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Charminar Afjal

Contact: +91xxxxxxxxxxx [email protected]

SYNOPSIS

 Keen self improver with experience in customer relationship management,


Operations, Sales Marketing & Business Development

 An out of the Box thinker

 Ability and tenacity to retain focus in high pressure situations & handle accordingly

 A proactive leader with excellent communication skills, excellent relationship


building & interpersonal skills, problem solving organizational abilities, posses a
flexible & detailed oriented attitude

 Excellent negotiation skills

Academics
 Bachelor of Commerce 1995
 PGDMM –
 IRDA Certified

Areas of Expertise

B2B Initiatives –Bank Alliances | Community Alliances (remove red marked)

Put something about corporate tie –up and pre-recruitment deal u cracked

Corporate Activities – To initiate corporate activities to enroll clients through camps

Sales & Marketing Management(only one or two word bullets here)


 Responsible for Marketing & direct sales to customer
 Generating revenue by doing Sales
 Business development & client servicing.

Customer Relationship Management


(mentioned customer satisfaction level increased in your tenure)
 Ensuring customer satisfaction by giving complete product knowledge.
 Handling customer complaints proactively, giving real time resolution of

Work Experience:
Wellspring Healthcare Private Ltd May 2017 – till date

As Unit Head – Khar Centre Business Development & Service Delivery (ops)
Develop, implement & execute strategy as per marketing plan in line with company
objective to build brand, attract potential clients & retain existing ones.

Key Responsibilities:
 Raise Awareness & understanding among target audiences, building profile,
relationships and set successful strategic business development direction
 Shape, drive and be accountable for the business development activities
 Ensure the activities are delivered in a manner which maximizes efficiency & ROI.
 Train team members to develop the business, areas of knowledge, identify who we
need to know, what skills we need to know them.
 Drive & Develop Key Accounts.
 Connect business with people by Setting up health check up camps
 Service Quality – Ensuring Sales Cycle | Renewals |

Okler Healthcare Private Ltd Oct 2015 – April 2017


As Manager Business Development for a start up online healthcare company

Key Responsibilities:
 Driving growth of the company by generating new business opportunities
 Demonstrating strategic direction & complete sales cycle development from
prospecting to relationship building, executing the plan & delivering results
 Partner with healthcare product vendors for joint prospect sales
 Set up health check camps in corporate | associations | societies

Life Force Homeopathy Nov 2014 – Oct 2015


As Business Development & Project Manager

Key Responsibilities:
 Identify sales leads and pitching services about awareness of homeopathy
 Setting up health check up camps in corporate & societies
 Selecting locations for new clinics in terms of business | Visibility | branding
 Setting up an entire clinic ensuring uniformity across all locations
 Planning in terms of BTL activities during clinic launch

Dr. Batra’s Positive Health Clinic April 2010 – Oct 2014


As Executive Assistant to Chairman
Driving Sales of Products – Mumbai Clinics(sales coordinator)

Key Responsibilities:

 Working closely with management in planning & implementation


 Daily reporting from business heads
 Driving Sales of Products in clinics
 Implementation of Mystery Audit Reports

ICICI Bank Ltd March 2008 to April 2010


As Customer Service Manager at Global Private Clients
.
Key Responsibilities:

 Servicing 200 plus private banking clients with AUA of 5 Crores and above
 Ensuring exceptionally high level of customer service, creating service delight
 Ensuring compliance of banking regulations & procedures
 Co ordinate with front end and back office to ensure single point of contact

HDFC Bank Ltd Aug 2004 – Feb 2008


As Teller in Fort Branch, handling daily operations

Key Responsibilities:

 Cash | Funds transfer | Drafts | Stop payments | Customer Queries | Cross Selling

Indoco Remedies Ltd March 1998 – Jul 2004


As Accounts officer

Key Responsibilities:

 Process expense bills & vendor payments | Fund Flow Statement | Reconciliation

Languages Know: English | Hindi | Marathi

Date of Birth: xxth December xxxxxx

Hobbies: Music | Sports | Reading


*****

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