First and Only

IT Training
Framework
Fully Aligned
with e-CF

CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL

Introduction Audience
Working in the IT industry is a true challenge. The complexity This course is most suited for aspiring and existing IT
and integration of business processes and the continuous professionals from entry level up to two years of actual working
evolvement of information technology have reached levels experience in IT, with basic knowledge of (operating) systems,
never seen before and to keep up with all the changes network and/or applications, and service desk operations. It is
requires true dedication. also suited for people who are (re)entering the IT professional
world and/or require (re)training in IT.
With the high demand for skilled IT workers still growing and
becoming more critical than ever before, it is imperative that an Global Accreditation
IT professional has to continuously keep him/her-self updated
on the changes to remain relevant in the industry. EPI has
developed the IT Training Framework offering candidates the
opportunity to meet these goals. The IT Training Framework
offers a career track at three levels, being professional, specialist
and expert. The first level is the CITP®.
European e-Competence Framework (e-CF)
CITP® CITP® is aligned with Level-1 and 2 of the e-CF
CITP® is a 2-day course designed to teach the skills,
knowledge and competencies required of the modern IT Course Benefits
professional working at the entry level of IT. CITP® covers
the fundamental processes of IT operations. After completion of the course the participant will be able to:
Understand the role and importance of Information
CITP® candidates will become instantly productive having Technology in the organisation
gained knowledge and understanding of the demands in Describe the function of the IT organisation, roles and
today’s IT infrastructures. Their improved capabilities will responsibilities
deliver immediate results, increasing efficiency and Provide technical input for vendors Request for Proposal
significantly reducing the margin for errors. Cooperate and coordinate with vendors for delivery,
maintenance, support and monitoring activities
Execute basic projects using principles of project management
EPI IT Training Framework Perform application test activities
Deploy applications and understand application life cycle
management
Identify the options for virtualisation
Certified IT Expert
Perform basic system administration
Identify the options for storage solutions
Create, publish and maintain documentation
Certified IT Specialist
Operate incident- and event management and request
fulfilment
Design and implement controls for the business continuity plan
Identify risk and understand the principles of risk management
Design, implement and operate security logging and understand
Certified IT Professional
the principles of information security management
Monitor and report on quality in IT
Course Syllabus
IT Strategy Service Management
The need for Information Technology Service desk
IT strategy and key objectives of IT Event management
IT services and service catalogue Request fulfilment
IT infrastructure and Data Centre Incident management

IT Organisation Business Continuity Planning

IT organisation Business continuity strategy
Data centre operations Resource requirements
IT operations Relocation of staff
Data centre roles Information requirements
IT operations roles Back-up strategies
Site selection
Vendor Selection Business Continuity Plan (BCP)
Vendors Test and exercise
Vendor selection Review, report and follow-up
RFP / technical coverage / due diligence Monitor and review
Place and receive orders
Verifying deliveries Risk
Invoice verification Guidelines
Maintenance and support Risk management
Monitoring and reporting Identification of assets, threats,
vulnerabitities, existing controls
Project Management
and consequences
Project management methods
Analysis
Business case
Evaluation
Project constraints
Treatment
Scope
Time
Information Security
Cost
Standards and guidelines
Monitor and control
Confidentiality, integrity and availability
Change request
Administrative controls
Closing
Physical controls
Applications Technical (logical) controls
Application program and API’s Security logging
Software Development Life Cycle (SDLC)
DevOps Quality
Design Quality
Development Quality control and assurance
Testing Quality metrics
Deployment Key Performance Indicators

System Administration
Server hardware / server administration
Storage
Virtualisation
Database administration
Network fundamentals

Documentation
Importance of document
management
Documentation guidelines
Documentation lifecycle
Types of documents
Document categories
Content Management System (CMS)
Prerequisites European e-Competence Framework (e-CF)
There is no prerequisite for the CITP® course. However, please The e-CF provides a reference of 40 competences as required
refer to the audience description above to gain the most from and applied at the Information and Communication Technology
this course. (ICT) workplace, using a common language for competences,
skills and proficiency levels.
Delivery structure
EPI courses are lectured by certified trainers. CITP® is an It uses a common language to describe the competences
instructor-led course that uses a combination of lectures and including skills and knowledge requirements of ICT
question-and-answer sessions, to discuss participants' specific professionals, professions and organisations at five proficiency
needs and issues experienced in their own environment. levels. It is designed to meet the needs of businesses and
Participants are able to tap into the trainer’s extensive experience other organisations in public and private sectors.
to enable them to solve practical problems in their current
environment, thus adding tremendous value. It enables the identification of skills, competences and
competence level required to successfully perform duties
and fulfill responsibilities related to the ICT workplace. The
Examination widespread adoption of the e-CF by companies and
Certification exams are administered at the end of the last organisations throughout Europe has started to increase
training day by an authorised training partner, either using the transparency, mobility and efficiency of ICT sector
paper-based or online format, depending on the country in related human resources.
which the course is delivered. The exam is a 60-minute
closed book exam, with 40 multiple-choice questions. The More information can be found at www.ecompetences.eu
candidate requires a minimum of 27 correct answers to pass
the exam. Online exam results are known immediately and
paper-based exam results will be known within one week.
Recommended next course
Candidates who wish to further specialise in the field of IT
operations and management having the ambition for a senior
Certification engineer/team leader role and/or management level position
Candidates who successfully pass the exam will receive the should consider attending the CITS® course.
official ‘Certified Information Technology Professional’ certificate.
The certification is valid for three years after which the student Those with a need to gain a deep understanding on risk
needs to re-certify. More information can be found on the EPI management are recommended to take the CDRP® course.
corporate website at www.epi-ap.com. CDRP® focuses on the core processes of managing risk in IT
and/or the data centre and is based on the leading standards
in the industry.
Global Accreditation & Recognition
The CITP® course material and exam are globally accredited by To further extend your skills in the data centre design arena,
EXIN. we recommend the CDCP® course. CDCP® exposes participants
to the key components of the data centre. For full course
EXIN is a world leading provider of independent certification outlines visit the EPI corporate website www.epi-ap.com.
and accreditation in the IT and data centre sectors. EXIN is
ISO-certified (ISO 9001:2008). Operating according to ISO
17024, ISO 27001 and EN 45011, EXIN continuously monitor
the quality of exams and accreditations. More than 2 million
professionals have been certified by EXIN worldwide.

Candidates can take an EXIN exam in more than 125 countries

and in more than 20 languages.

R16-01 Authorised Reseller/Partner:

Global Headquarters:

Enterprise Products Integration Pte Ltd

37th Floor, Singapore Land Tower, 50 Raffles Place, Singapore 048623

Tel: + (65) 6733-5900 Fax: + (65) 6735-6400 E-mail: [email protected] Website: www.epi-ap.com
Local offices in : India, Japan, LATAM, Malaysia, Middle East, Pakistan, Singapore, South Africa, The Netherlands, USA

Copyright © 1999-2016 EPI reserves the right to change any or all of the specifications and services indicated or implied without prior notice. Product names in this brochure are the property of EPI. No duplication or
extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.
 EPI Data Centre Training Framework©

Design/Build Governance/Operations Standards/Compliance

© Copyright by EPI (Enterprise Products Integration Pte Ltd) 2016. All rights reserved.

The EPI Data Centre Training Framework© provides a structured course curriculum for individuals working in and around data
centre facilities and data centre operational management. It addresses the various disciplines required to design and manage
a high-availability, efficient data centre. EPI’s data centre course curriculum is not only the first in the world, it is also by far the
largest in the industry.

EPI IT Training Framework©

Governance/Operations
The EPI IT Training Framework© is the first and only vendor-neutral competency-
Certified IT Expert
based IT Training Framework in the world for IT professionals to keep up-to-date
and remain relevant in this fast-paced and increasingly complex industry. It is also
the first and only IT Training Framework aligned to the European e-Competence
Certified IT Specialist Framework (e-CF).

Certified IT Professional

The Company
EPI is a company of European origin operating world-wide in over 50 countries through direct operations and a large partner
network. EPI offers an extensive range of data centre services on consultancy, auditing, certification and training. EPI’s focus is
on mission-critical, high-availability environments. Established in 1987, EPI has developed an international reputation for
delivering high quality technical expertise, with flexible and innovative solutions, techniques and methodologies.

Let us put our expertise to work for you!

Data Centre Services

Consultation Audit & Certification Professional Training & Frameworks
- Data Centre Design Validation - ANSI/TIA-942 Certifications - DCF© - Data Centre Framework
- Data Centre Design Evaluation - SS507 - CDCP®, CDCS®, CDCE®, - DCCF® - Data Centre Competence Framework
- Data Centre Review/ - ISO/IEC-27001 CDFOM®, CDRP®, CDMS®, - DCTF© - Data Centre Training Framework
Independent Second Opinion - ISO/IEC-20000 CTDC®, CTIA®, CTEA®, - IT TF© - IT Training Framework
- DCOS® CITP®, CITS®, CITE®
Standard
- DCOS® - Data Centre Operations Standard