“Succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.” | THE DALAI LAMA EMOTIONAL INTELLIGENCE INCLUDES A NEW & ENHANCED ONLINE EDITION OF THE WORLD'S MOST POPULAR EMOTIONAL INTELLIGENCE TEST TRAVIS BRADBERRY & JEAN GREAVES INTERNATIONAL BESTSELLING AUTHORS OF THE EMOTIONAL INTELLIGENCE APPRAISAL”EMOTIONAL INTELLIGENCE 2.0 “fas ead with compeling anecdotes and good contest in which to understand and improve your score," — NEWSWEEK ""Read-worthy strategies for improving emotional nteligence sls make this our howto book of the week. It's nice to know that average 10 doesnt limit a person to average performance, And who can resist an online quiz with instant feedback” — NEWSDAY "Surveys of 500,000 people onthe roe of emotions in dally fe nave enabled the authors to hone ‘emotional inteligence assessment to a28-question online survey tat can be completed in seven minutes.” —THE WASHINGTON POST “Emotional inteligence isan extremely important skilfor personal and professional sucess. This book is excelent, and the learning included is cutting-edge. | strongly recommend it —KEN BLANCHARD COAUTHOR, THE ONE MINUTE MANAGER® “This book gives abundant, practical findings and insights with emphasis on how to develop E0. Research stows convincingly that Es more important than 0..." — STEPHEN R. COVEY AUTHOR, THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE WHAT'S INSIDE ABOOK WITH A SINGLE PURPOSE MetaSla YOUR EQ $24.99 ISBN-13; 978-0.97432.062-5 | | | 0 i WI olrgo974ts20625 il llHARNESS THE POWER OF THE #1 PREDICTOR OF PROFESSIONAL SUCCESS & PERSONAL EXCELLENCE in today’s fast-paced world of competitive Iworkplaces and turbulent economic conditions, cach of us is searching for effective tools help us manage, adapt, and strike out ahead of the pack By now, emotional intelligence (EQ) needs little introduction—it's no secret that EQ. is critical 0 you intelligence improve your life using the four core EQ. skills~self self-management, social awareness, and management—to exceed your goals and achieve your fullest potential For the first time ever in a book, Drs. Bradberry ntSmart’s revolutionary and Greaves unveil T program to help people identify their EQ skills build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. This book contains proven strategies from a decade-long effort to accurately measure and increase emotional inte -e. Trusted by upper-echelon leaders inside companies worldwide, these strategies will enable you to capitalize on the skills responsible for 58% of performance in all types of jobs,—— The new, enhanced online edition of the world’s bestselling emotional intelligence test, the Emotional Inteligence Appraisal, will show you where your EQ stands today and what you can do to begin maximizing it immediately. Rooted in sound research involving more than 500,000 responses, this new edition of the test will: + Pinpoint which ofthe book's 66 emotional intelligence strategies will increase your EO the most. * Reveal the specific behaviors responsible for your EQ scores. * Allow you to test yourself a second time to measure ‘how much your E@ has increased from your efforts. The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage. With 90% of top performers high in EQ, and EQ twice as important as IQ in getting where you want to go in life, who can afford to ignore it? ‘ABOUT THE AUTHORS: Drs, Travis Bradberry and Jean Greaves are award-winning authors and the cofounders of TalentSmart®, a global think tank and consultancy that serves more than 75% of Fortune 500 companies and is the world’s leading provider of emotional intelligence tests and training, ‘Their bestselling books have been translated into 26 languages, and are sold in more than 150 countries. Drs. Bradberry and Greaves have written for, or been covered by, Newsweek, BusinessWeek, Firtune, Forbes, Fast Company, Inc, USA Today, The Wall Sireet Journal, The Washing Past, and The Harvard Business ReviewPRAISE FOR Emotional Intelligence 2.0 “All sentient beings possess awareness, but among them human beings possess great intelligence. Subject to a constant stream of positive and negative thoughts and emotions, what distinguishes us as human beings is that we are capable of positive change. Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our inellgence in a beneficial way.” —the Dalai Lama | | | | SA fast read with compelling anecdotes and good contest in | which to understand and improve your score.” : —Newsweek “Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-ques- tion online survey that can be completed in seven minutes.” —The Washington Post “Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. Its nice to know that average IQ doesn't limit a person to average performance. ‘And who can resist an online quiz. with instant feedback?” —Newsday ———“This book gives abundant, practical findings and insights with ‘emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ in almost every role and many times more important in leadership roles.” —Stephen R. Covey, author of the perennial bestseller, The 7 Habits of Highly Effective People “Emotional intelligence is an extremely important skill to have for personal and professional success. This book is excellent and the learning included in the free online test is cutting-edge. I serongly recommend it.” Ken Blanchard, bestselling business book author of all time; coauthor The One Minute Manager® “My clients tend to be very successful and incredibly busy. This book delivers valuable insights without wasting time! My coaches and I have done powerful work aided by this book and the emo- tional intelligence test that comes with it. A fantastic combina- tion for learning the skills that are critical to high job performance.” Marshall Goldsmith, bestsel ig author of What Gor You Here Won't Get You There, and premier executive educator as ranked by The Wall Street Journal, Forbes, The Harvard Business Review, and Fast Companywith singly e and tseller, People > have neand dge. I thor of nager® y. This oaches ¢emo- mbina- sh job sthor of ere, and aked by | | “At last a book that gives how to's rather than just what to's. We need no more convincing that emotional intelligence is at the core of life success, What we need are practical ways of improv- ing it. Bradberry and Greaves’ brilliant new book is a godsend. Icwill change your life.” —Joseph Grenny, New York Times bestselling coauthor of, Crucial Conversations “This book is filled with wisdom, inspiration, and practical ad- vice, rooted in groundbreaking research. The authors’ positive strategies are immensely powerful and will change the way you ook at your life, your work, and the world.” —Captain D. Michael Abrashoff, author of the bestseller 1#3 Your Ship “If you're wondering why your career is stalled o plateaued—or if you simply want to get on the fast track to the next level—this book is a must-read, Emotional intelligence is the sine qua non. of success at work and this book gives you a quick-start to devel- oping critical skills and behaviors to complement your technical expertise.” —Lois P. Frankel, Ph.D., New York Times bestselling author, ‘Nice Girls Don't Get the Corner Office“This book is a wake-up call for anyone who wants to dramati- cally improve their work life and strengthen their relationships. Drs. Bradberry and Greaves offer powerful research, practical strategies, and fascinating stories that will transform the way we think about ourselves and how we interact with those we care about the most.” im Loch, New York Times beswselling author, The Power of Full Engagement “T distributed the book to my entire team. We found it very helpful in our dealings with each other and our internal custom ers, With all the new buzzwords over the past few years, the heart and soul of a company's culture is how they support and promote emotional intelligence. Those with foresight see that emotional intelligence will separate the good companies from the great ones. This book is a wonderful tool for a grass-roots approach. If your desire is to be a truly resonant leader that people will trust and follow, this is an opportunity that cannot only change your professional career, but also your personal relationships.” Regina Sacha, vice president, human resources, FedEx Custom Criticalmati- JF tn che fast lane of business life today, people spend more time on computer keyboards, BlackBerries and conference calls than they do in face-to-face communication. We're expected to piece together broken conversations, cryptic voicemails, and abbrevi- hips. ctical ay we > care ated text messages to figure out how to proceed. In this increas- ingly complex web, emotional intelligence is more important uthor, [> than ever before. This book is filled with invaluable insights and gement | information that no one can afford to ignore.” 7 —Rajeev Peshawaria, executive director, stom Goldman Sachs International ‘heart “Drs, Bradberry and Greaves have created a gem that is powerful ae and easy to read. This book provides a captivating look at the tional things that matter most in life. Succeeding in Hollywood is as great tough as any business, and emotional intelligence skills are es- roach, sential. I highly recommend this book.” I crust —Matt Olmstead, executive producer, Prison Break and NYPD Blue ¢ your “This is a wonderful, practical, helpful book full of tools and ources, | techniques you can use to get along better with all the people in critical [your life.” —Brian Tracy, bestselling author, Eat That Frog“Drs. Bradberry and Greaves have succeeded in creating a practi- cal summary of emotional intelligence. Without being simplistic, this book is accessible to managers and employees who need a quick yet sophisticated understanding of the topic. This book and TalentSmart® e-learning are important components of Nokias management and employee development programs.” Jennifer Tsoulos, M.S., human resources, Nokia Mobile Phones “Whip out your pen and get ready to take copious notes. This wonderful gem of a book is chock-a-block fall of invaluable in- sights and incredibly useful suggestions—backed by strong sci- entific evidence. Word for word this is the most precious book Tve read in a long time. I will give it co all my friends and clients as the one ‘must read! for the season.” —Jim Belasco, New York Times bestselling coauthor, Flight of the Buffalo “This book is a great resource for those of us charged with pro- viding emergency services to the public. Through the simple and cffective steps outlined in the book, I was able to lean and sub- sequently put into practice the emotional intelligence skills nec- essary to better relate to my customers during crisis situations. This book is a tool most supervisors should find useful in facili- tating teamwork and promoting esprit de corps.” —Dominick Arena, fire captain, City of Escondido, California, Fire Departmentpracti- plist, need a : book nts of Phones s. This ble in- ng sci- s book clients author, Buffilo ch pro- ple and id sub- Is nec- ations. 1 facili- ondido, arment ' q “Emotional intelligence is a critical determinane of a physician's ultimate success or failure. Drs. Bradberry and Greaves have hit the bull’s-eye with this timely research-based resource. I teach emotional intelligence in our faculty development leadership program, and I also mentor medical students, I can envision how this book can be woven into the medical school curriculum.” —Dixie Fisher, Ph.D., assistant professor of clinical, Keck School of Medicine, USC “Success in my business is quantifiable and backing highly effec- tive CEOs in our portfolio companies has been the key. There is no doubt in my mind that this book hits the nail on the head. Emotional intelligence in an individual determines the outcome more than any other factor, and is the one least understood. This book is a ‘must read’ for managers to gain insight and create a plan to improve their effectiveness as well as the success of the organization.” —Rick Hoskins, managing directors, Genstar Capital, LLCCONTENTS Foreword by Patrick Lencioni 1, The Journey 2. The Big Picture Understanding the Four Skills 4, Digging In: An Action Plan to Increase Your EQ. 5. Self-Awareness Strategies 6. Self-Management Strategies 7. Social Awareness Strategies 8. Relationship Management Strategies 3, What Emotional Intelligence Looks Like: xv 23 51 61 97 135Epilogue—Just the Facts: A Look at the Latest Discoveries in Emotional Intelligence 225 ; | Discussion Questions for Reading Groups 247 ) Notes 251 | | ) : Learn More 257FOREWORD ot education, Not experience. Not knowledge or intel- lectual horsepower. None of these serve as an adequate predictor as to why one person succeeds and another doesn't. There is something else going on that society doesn't seem to account for. We see examples of this every day in our workplaces, our homes, our churches, our schools and our neighbor- hoods. We observe supposedly brilliant and well-educated people struggle, while others with fewer obvious skills or attributes flourish. And we ask ourselves why? ‘The answer almost always has to do with this concept called emotional intelligence. And while it is harder to identify and measure than IQ of experience, and certainly difficult to capture on a resume, its power cannot be denied. And by now it’s not exactly a secret. People have beentalking about emotional intelligence for a while, but some- how they haven't been able to harness its power. After all, asasociety wecontinue to focus mostof our self-improvement energy in the pursuit of knowledge, experience, inteli gence and education. This would be fine if we could hon- estly say we had a full understanding of our emotions, not to mention the emotions of others, and an understanding of how our emotions influence our lives so fundamentally every day. I think the reason for this gap between the popularity of emotional intelligence as a concept and its application in society is twofold. First, people just don't understand it. They often mistake emotional intelligence for a form of charisma or gregariousness. Second, they don't see it as something that can be improved. Bither you have or you don't And that’s why this is such a helpful book. By under- standing what emotional intelligence really is and how we can manage it in our lives, we can begin to leverage all of ence we've been stor- that intelligence, education and exper ing up for all these years. So, whether you've been wondering about emotional intelligence for years or know nothing about it, this bookyme- Pall, nent celli- hon- not ding cally arity yn in d it. m of it as can drastically change the way you think about success, You might want to read it twice. Patrick Lencioni author of The Five Dysfunctions of a Teams; president of the Table Group1 THE JOURNEY ‘he warm California sun greeted Butch Connor as he stepped out of his truck and onto the sands of Salmon Creek Beach. Ie was the first day of a long holiday weekend, and a perfect morning to grab his board and head out for a surf. Most of the other local surfers had the same idea that morning, and after 30 minutes or so, Butch decided to leave the crowd behind. He penetrated the water's surface with long, deep strokes that propelled him away from the pack and over to a stretch of beach where he could catch a few waves away from the crowd. Once Butch had paddled a good 40 yards away from the other surfers, he sat up on his board and bobbed up and down in the rolling swells while he waited for a wave that caught his fancy. A beautiful teal wave began to crest as it approached the shoreline, and as Butch lay down on his board to catch the wave, a loud splash behind him stole hisiment ed jab > calm way— hough shark, jotions ins are how it h trav These timate he base al lobe here ra~ \ey pass e where erience gear. r brain) but the constant A Oy \ LIMBIC SYSTEM’ I THINK RATIONALLY ‘ar (way over here) Vx v yPMlteat here) 4" 7 NH > SPINAL CORD (enters brain her) l/ ‘The physical pathway for emotional inteligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of Your brain before you can think rationally about your experience. But first they travel through the limbic system, the place where emotions are expe- rienced. Emotional intelligence requires effective communication between the rational and emotional centers ofthe brain, communication. The communication between your emo- tional and rational “brains” is the physical source of emo- tional intelligence. When emotional intelligence was first discovered, it served as the missing link in a peculiar finding: people with the highest levels of intelligence (IQ) outperform those with average IQs just 20 petcent of the time, while people with average IQs outperform those with high IQs 70 ycyou'll ut you m. We know: me re 2 THE BIG PICTURE efore you take a closer look at each of the four EQ Ban in the next chapter, there are some important things you need to know about EQ as a whole, Over the last decade we've tested more than 500,000 people to ex- plore the role emotions play in daily living. We've learned how people sce themselves versus what others see, and we've observed how various choices affect personal and profes: sional success. Despite the growing focus on EQ, a global deficit in understanding and managing emotions remains. Only 36 percent of the people we tested are able to accurately iden- tify their emotions as they happen. This means that two thirds of us are typically controlled by our emotions and are not yet skilled at spotting them and using them to our benefit. Emotional awareness and understanding are not‘8 99 seen ao rp pee sm 9 ch oss exe Pn em) 94 YN aon omg g = S =| 2) s Pap pasnbag |[ hepa 3 =| =) i | =| = i ‘PouaiyBiss pen saquos 2 2 nsuogndy || adn || voyouueoy | E 7 Povsoupy oy poten aco | é poesia ees ven & S331MUON Paytsiag Buyjog 2 inypsiowsy, Payion paGewug z vag roused ‘nd 3 but too me with that we most ev- ur lives, ot. The varying ecisions e made they're ppiness, gh your you are of emo- how tofrom infor- ’s the SIZING UP THE WHOLE PERSON QP A) PERSONALITY nd, is some | 1 oth- born. stable ult of ersion, used (0, personality, and EQ are distinct qualities we all possess. Together, thoy determine how we think and act. Itis impossible to predict one based upon another. People may be intelligent but not emotionally intelligent, and people nality tly in af alltypes of personalities can be high in EQ andjor 10. Of the three, EQ is t cet the only quality thats flexible and able to change. with a eople fF three in a single individual, they don't overlap much, In- prefer J stead, each covers unique ground that helps to explain what devel. J makes a person tick, e for- Lange: The Impact of EQ sway} How much of an impact does EQ have on your profes- ure all sional success? The short answer is: a ot!’ a powerful way -19.EQis the foundation for a host of critical skils. A little effort spent on increas ing your E0 tends to have a wide-ranging, positive impact on your life. to focus your energy in one direction with a tremendous re sult, We've tested EQ alongside 33 other important skills and found that it subsumes the majority of - them, including time management EQis so critical to success that it accounts for58 | tion. Your EQ is the foundation for decision-making, and communica percent of host of critical skills—it impacts mos performance in Ail types of jobs. | 'CtHINE you say and do each day EQ is so critical to success that ihold gion hich you em- reat- how 3 WHAT EMOTIONAL INTELLIGENCE LOOKS LIKE: UNDERSTANDING THE FOUR SKILLS T: truly improve your ability in the four emotional intel- ligence skills, you need to better understand each skill and what it looks like in action. The four emotional intel- ligence skills pair up under two primary competencies: personal (To truly improve your competence and social compe- | ability in the four ; emotional intelli tence. Personal competence is | motional intelligence skills, you need to better understand each and self-management _ skills, } skill and what it looks made up of your self-awareness which focus more on you indi- \like in action, vidually than on your interac- tions with other people. Personal competence is your ability to stay aware of your emotions and manage your behavior and tendencies. Social competence is made up of your 23:to the 4 can be rience, rays be over it ly with niterac- ers.” s tiring scople’s ‘rough, ieve re regative add no ps them ssas her lue her ior.” 4 DIGGING IN: MY EMOTIONAL INTELLIGENCE ACTION PLAN nformation travels becween the rational and emotional centers of your brain much as cars do on a city street, When you practice EQ skills, the traffic flows smoothly in both directions. Increases in the traffic strengthen the con- nection between the rational and emotional centers of your brain. Your EQ is greatly affected by your ability to keep this road well traveled. The more you think about what you are feeling—and do something productive with that feel- ing—the more developed this pathway becomes. Some of us struggle along a two-lane country road, while others have built a five-lane superhighway. Whether the former ot the latter best describes you, there's always room to add lanes, “Plasticity” is the term neurologists use to describe the brain’ bility to change. Your brain grows new connections much as your biceps might swell if you started curling heavy weights several times a week. The change is gradual, and shMY EO ACTION PLAN Part One — My Journey Begins Date Completed: List your scores from the Emotional Intelligence Appraisa test below. Score Overall EQ: —_—_ Self-awareness: Self-management: __ Social Awareness: —— Relationship Management; __ Pick One EQ Skill and Three Strategies Which of the four core emotional intelligence skills w you work on first? Circle your chosen skill in the ima below. ‘SELF- AWARENESS SELF- MANAGEMENT SOCIAL AWARENESS RELATIONSHIP MANAGEMENT5 SELF-AWARENESS STRATEGIES A fe 23 a S imply put, to be self-aware is to know yourself as you really are. Initially, self-awareness can come across as a somewhat ambiguous concept. There is no finish line where someone is going to slap a medal on you and deem you “self-aware.” Awareness of yourself is not just knowing that you are a morning person instead of a night owl. Its deeper than that. Getting to know yourself inside and out is a continuous journey of peeling back the layers of the | onion and becoming more and more comfortable with | what is in the middle—the true essence of you. Your hard-wired emotional reactions to anything come | before you even have a chance to respond, Since it isn’t pos- sible to leave your emotions out of the equation, managing yourself and your relationships means you first need to be6 SELF-MANAGEMENT STRATEGIES elf-management is your ability to use awareness of your emotions to actively choose what you say and do, On the surface, it may seem that self-management is sim- ply a matter of taking a deep breath and keeping yourself in check when emotions come on strong, and while it’s true that self-control in these situations is a sizeable piece of the pie, there’s far more to self-management than putting a cork in it when you're about to blow up. Your eruptions are no different from a volcano—there is all sorts of rum- bling happening beneath the surface before the lava starts flowing. Unlike a volcano, there are subtle things you can do each and every day to influence what is happening beneath the surface. You just need to learn how to pick up on the rumbling and respond to it, Self-management builds upon a foundational skill—self-awareness. Ample self-awareness EB = reres you eseen 0 set every t you youl each s you t jot re for n eye rould epare never wing exible | because he could “see it” all over your face. He knew it was 7 SOCIAL AWARENESS STRATEGIES H ave you ever had a coworker approach you, and with- out you saying anything, he understood what kind of day you were having and where your mind was wandering? He knew you must have come from a meeting with so-and-so probably time to let you vent, instead of asking for that favor he had in mind. He must have picked up on something. Or how about that waitress who seems to “just know” what each of her customers need: one couple is in thei own A E fa world and prefers to be alone; another couple welcomes some fresh conversation from a new person, while another table wants professional and polite service, minus the small talk, Everyone's sitting at a table to eat and drink and be served, and yer there's so much below the surface that makes cach table unique. How does she quickly size up these tables and know their needs? rs_ RELATIONSHIP MANAGEMENT | STRATEGIES ost people have a spring in their step and put their best foot forward when they are in a new relation- ship (work or otherwise), but they stumble and lose their footing trying to maintain relationships over the long term. _ Reality soon sets in that the honeymoon phase is officially | over. The truth is, all relationships take work, even the great ones that seem effortless. We've all heard this, bue do we really geet? | Working on a relationship takes time, effort, and know-how. The know-how is emotional intelligence. If you want a relationship that has staying power and grows over time, and in which your needs and the other person’s needs A cud eters are satisfied, the final EQ skill—telationship manage- ment—is just what the doctor ordered. ‘Thankfully, these relationship management skills canEPILOGUE JUST THE FACTS: A LOOK AT THE LATEST DISCOVERIES IN EMOTIONAL INTELLIGENCE hen TalentSmart® released the Emotional Intelligence Appraisal®, EQ was still taking root in the minds of business leaders, other professionals, and anyone who sim- ply wanted to lead a happier and healthier life. By measur- ing their EQ and showing them how to improve in one swoop, the Emotional Intelligence Appraisal® quickly became the vehicle that enabled people to turn their newfound emotional mastery into strengthened relationships, better decisions, stronger leadership, and ultimately, more success- ful organizations. At TalentSmart®, we've watched hun- dreds of thousands of people from the top to the bottom of organizations take the journey to higher EQ. The field of EQ skill development has truly blossomed since then, and we've taken special interest in racking the changing landscape all along the way. What we've found in our studies has sometimes startled and often encouraged us.DISCUSSION QUESTIONS FOR READING GROUPS D iscussing EQ will help you bridge the learning-doing gap. Use these questions to start a meaningful dialogue and build your understanding of how the four EQ skills apply in daily living. 1. How many members in the group were familiar with the term “emotional intelligence” before reading Fmo- tional Intelligence 2.02 2. For those who had never heard of EQ before, what's the most important thing you discovered after reading Emotional Intelligence 2.02 3. For those who were familiar with EQ before reading the book, what's the most important thing you discovered? 4, Have you felt an emotional hijacking similar to Butch Connor's during his run-in with the shark? 247.LEARN MORE “The authors are the cofounders of TalentSmart®, a global think tank and consultancy that serves more than 75% of Forturie 500 companies and is the world’s leading provider of emotional intelligence tests and training. TalentSmart® offers free emotional intelligence resources, including articles, whitepapers, and a newsletter covering the latest in workplace learning at: www. TalentSmart.com/learn If youd like more information on the Emotional Intelligence Appraisal®, including the technical manual and answers t0 frequently asked questions, visi: www.TalentSmart.com/appraisal If you're interested in learning more about EQ, ot are looking for tools to assist you in teaching others about EQ, review the resources on the remaining pages and contact us at: 888.818.SMART (coll free, US & Canada callers) or 858.509.0582 Visit us on the web at: www.TalentSmart.comTHE EMOTIONAL INTELLIGENCE APPRAISAL® ines C3 EY EDITION Oe ae Ores aoa) STON niet eons ourLsen Sere eee) Includes open-ended comments. er * Collects ratings from up to 50 of your * Easy to understand and use. ee ees Occurs ec eerie erie Critic i CM Eo sue aw CONSULTANT EDITION Our system sends the Emotional Intelligence Appraisal® to your participants EO Ron Oe er oe UT ees) ee ae oe nee elem from the administration page and forward their complete feedback reports to Ce Se eee Online with e-learning for just $49.95 i TALENTSMART.COM 888.818.SMART ————————EEEXPERIENCE THE WORLD'S #4 EMOTIONAL onan 0 ‘MOTH . INT E (EQ) fiexible, practical, and accelerated training program designed to efficiently give learners the tools and strategies they need to increase their EQ. EMOTIONAL INTELLIGENCE MATTERS + Engaging, relevant exercises for quicker learning ‘Assess your EQ and discover how to improve each of the four critical emotional intelligence skills. + Discover the business case for EQ, including the integral connection between EQ and job performance. + Learn proven strategies and best practices that are customized to you during the day-long experience. «© Complete a personalized action plan so that you can take new, improved behaviors with you back on the job. PV estes teat a CC ml ‘TALENTSMART.COM. 888.818.SMARTINTELLIGENCE TRAINING PROGRAM exten DEVELOPING EMOTIONAL INTELL An advanced program that takes your EQ skills to new heights to help you connect with people, master difficult conversations, make great decisions, and build high performing teams. SURE, THEY KNOW EQ IS IMPORTANT, BUT WHAT ARE THEY DOING ABOUT IT? * Self Awareness: Master the emotions that have a negative impact on your decision-making and behavior. * Self-Management: Squash negative self-talk and achieve new levels of self-control. * Social Awareness: Discover how others view your £0 with the Emotional intelligence Appraisal Multi-Rater (360°) Edition. * Relationship Management: Master the emotional component of conflict for improved relationships and teamwork OR GET CERTIFIED AND LEARN HOW TO DELIVER OUR PROGRAMS YOURSELF! +\ TALENTSMART.COMOnline with e-learning for just $299.95 Won ea Ce ea Ot ee Os CC Ore etn ces Mee CeCe Se Renee ues Or a eet eeu ‘= Easy to understand and use. No certification needed. ‘= Includes open-ended comments, Collects ratings from up to 40 of your ee ese ee es Sete ter nC cece Ceca ere ec The designers of 360° Refined researched the field of leadership to select the Pre ee ea ee ead Pe eee ete ee Te en me oO eer a io gg uy performance, and Adaptive Leadership skills take people \ intelligence eras skills! TALENTSMART.COM 888,818,SMARIEMOTIONAL INTELLIGENCE COACHING & KEYNOTES INSIGHT COACHING Emotional Intelligence Insight Coaching provides one-on-one, confidential coaching with an expert TalentSmart® coach. Designed for those who want to better understand their assessment results ero ee tee en ied CMe ee ccc cm VISIT Insight Coaching packages include one in-depth {AUuEun ener) session and one follow-up session with an expert (Qaamenrarar tay Coca eee ae OR Unt (ON COACHING pee ace PACKAGES EMOTIONAL INTELLIGENCE KEYNOTES Have one of the authors of Emotional Intelligence 2.0 detiver a dynamic presentation to your organization that will inspire a change in—and commitment to—emotional intelligence. .818.SMART for speaking reels, rates, and availability. EXECUTIVE COACHING Ce ee ee ee ROU CRy personal insight and keep you focused and accountable for lasting change. Perfect for those who want to take their performance to the pede Rc ae usec ce a Ce RCP eee ee ee ee Le ee ena oe Rees Catan TALENTSMART.COM 888.818,SMARTNOW AVAILABLE AT TALENTSMART.COM! aay RN THE SECRETS OF CUata a LEADERSHIP 2.0 => emeoaaavar [AGROUNDBREAKING BOOK THAT REDEFINES LEADERSHIP ROM THE #1 BESTSELLING AUTHORS OF EMOTIONAL INTELLIGENCE 2.0 TRAVIS BRADBERRY& : JEAN GREAVES |.To take the Emotional Intelligence Appraisal’: 1.Go to: www.TalentSmart.com/test 2. Click on the “TAKE THE TEST” button. 3. Scratch off the foil below to reveal your unique passcode. This passcode is good for one person only. 4, Type your passcode and click on the “Submit” button to begin your test. 5. Return to www.TalentSmart.com/test, click on the “View My Report” button, and log in with your passcode anytime you want to revisit your test results.