Orange County Utilities

STANDARDS AND CONSTRUCTION SPECIFICATIONS MANUAL

CHAPTER 3 SPECIFICATIONS
Section 3413: SCADA RTU Panel February 11, 2011

PART 1 - GENERAL
1.01 SUMMARY
A. The CONTRACTOR shall provide and install a SCADA Remote Terminal Unit (RTU)
as described within this SPECIFICATION.
B. SCADA Panel Types:
1. Type 1, Type 2 and Type 3 panels shall be purchased and installed by UTILITIES
SCADA personnel. CONTRACTOR shall provide conduits between devices and
SCADA panel location. DEVELOPERS shall pay a fee to UTILITIES to cover the
cost of the SCADA panel;
2. Type 4, 5 and 6 panels provide full control of pump stations using the SCADA panel
PLC and are of a different configuration that Types 1, 2 or 3 panels.
C. The CONTRACTOR shall purchase and install equipment compatible with the
UTILITIES existing SCADA central station equipment.
D. Programmable Logical Controller (PLC) equipment installed as part of the SCADA
panel shall have the type of inputs and outputs identified in Table 3413-1.

Table 3413-1. Pump Station SCADA Panel Matrix

Number
Panel Digital Digital Analog Analog Flow Analog Analog
of Monitor VFD
Type Input Output Input Output Meter Pressure Level
Pumps
1 - Yes Yes Yes Yes Yes Yes Yes No No
2 2 Yes Yes Yes No No No No No No
3 3 Yes Yes Yes Yes No No Yes Yes No
4 4 Yes Yes Yes Yes Yes Yes Yes Yes Yes
5 5 Yes Yes Yes Yes Yes Yes Yes Yes Yes
6 6 Yes Yes Yes Yes Yes Yes Yes Yes Yes

1.02 EQUIPMENT AND SUPPLIER

A. The SCADA/RTU equipment shall be in conformance with Appendix D, “List of
Approved Products”. Qualified suppliers shall provide system warrantees. At a
minimum, the SCADA/RTU supplier must have the following qualifications:
B. Control panels must be fabricated in an UL-508A panel shop. The RTU shall be
manufactured to comply with UL-508A and have a UL sticker with registration affixed
in accordance with UL standards.

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PART 2 - PRODUCTS
2.01 RTU
A. UTILITIES SCADA consists of RTUs, field interface units/front end processors
(FIU/FEPs) and multiple redundant SCADA computers operating with Human Machine
Interface (HMI) software. Pump station SCADA shall be compatible with UTILITIES’
800 MHz trunked radio system.
B. Type 1, 2 and 3 RTUs
See Part 1. paragraph 1.01 B.
C. Type 4, 5 and 6 RTUs
1. The SCADA panel and pump control panel shall be integrated into a single panel
assembly. A backup float based control panel shall be provided in case of failure of
the SCADA PLC. CONTRACTOR shall provide 2 conductor shielded cable for 4-
20 ma signal.
2. The SCADA RTU and back-up control panels shall house the control devices, PLC,
RTU, displays and necessary accessories, wiring and terminal blocks required for a
full operational system. Panel doors shall be equipped with a door latch kit or fast
operating clamp assembly, as applicable. Panels shall operate on 120 VAC control
voltage and shall develop other required voltages internally.
3. HMI and HMI software shall be provided to view and change PLC parameters and
to display alarm messages. The HMI shall be a touch screen type.
4. The software programming shall provide the following features:
a. Control shall alternate wet wells on each lead pump start and select pump with
the lowest hours of operation for each new start for Type 4, 5 and 6 pump
stations with dual wet wells.
b. Control options shall provide the ability to isolate each wet well for service,
while maintaining pump station operation.
c. Control options shall allow the operator to set the total number of pumps that can
be active
d. Upon the activation of a high level alarm from a float ball, the station shall
automatically switch to the backup float control panel and take over operation of
the station from the primary SCADA panel. The SCADA system shall indicate
a PLC failure alarm under this condition.
2.02 FUNCTIONALITY (ALL PANEL TYPES)
A. The RTU shall provide local automatic monitoring of float switches, bubbler systems,
transducers, ultrasonic level sensor inputs and dry contacts. Inputs shall be provided
for both digital inputs and analog (4 to 20 milliamps DC) transducers. If a critical
analog level sensing device fails, then an alternate level sensing device(s) shall be
automatically activated. Analog sensors and specific float alarms shall report to the
central HMIs if floats operate of out sequence. The RTU shall be supplied with an

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input for an emergency “high level float”. Battery backup power shall be provided so
that monitoring is maintained during utility power failures.
B. Local manual pump control is provided by “Hand-Off-Auto” (HOA) switches,
located in the pump control panel. In the absence of RTU power, or in the case of a
RTU failure, the pump motor starters shall remain operational in the “hand” position.
In no case shall the RTU have the capability to operate or override the pumps in the
“hand” or “off” positions. HOA switches shall be reported back to the central HMIs
when a switch has been set in the “hand”, “off” or “auto” positions.
C. The capability to remotely override or disable individual pumps shall be provided.
These functions shall be logged with a time stamp at the redundant central HMIs.
D. The capability to remotely disable the pump station shall be provided. This function
shall be logged with a time stamp at the redundant central HMIs.
E. The capability to control a local alarm system, consisting of an alarm horn and light,
shall be provided. Inputs and outputs shall be provided for this functionality. Under
a “high level” or other specified alarm condition, the alarm shall be reported to the
central HMIs. The alarm horn may be silenced either locally from the pump control
panel or remotely from central HMIs via the RTU. When silenced, the alarm light
shall remain on. If the alarm condition clears, the alarm silence control shall be
restored.
F. The RTU shall have the capability to be configured for two to six pumps.
G. Individual pump run status shall be reported to the central HMI.
H. The RTU shall report elapsed runtime and number of starts for each pump to the
central HMIs. These values shall be stored in the RTU. In the case of failure of the
RTU, these values shall be restored without user intervention. The central HMIs shall
have the ability to individually reset each pump’s starts and/or runtimes without loss
of data. On demand reports shall be made available for detailed pump start times and
duration, average pump starts per hour and total runtimes for each pump and station.
I. The RTU shall be provided with routines to detect individual pump fault alarms and
shall report these alarms to the central HMIs.
1. Alarms shall report when the following events occur:
a. A pump is called to run, but fails to start;
b. When a pump is called to turn off, but continues to run; or
c. When a pump is running and shuts off before it is called to turn off.
2. An additional spare input point shall be provided for each pump for use with an
external pump fault indicator, such as a seal or thermal failure.
3. These alarms shall be individually reported back to the redundant central HMIs.
J. The capability to interface with a phase monitor and associated inputs and outputs
shall be provided with the RTU. The phase monitor shall detect loss of phase, phase

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reversal and phase-to-phase voltages. Utility line voltages shall not be wired directly
to the RTU.
1. Alarms shall be reported to the central HMIs for the following events:
a. Upon loss of phase;
b. Phase reversal;
c. Low or high line voltages;
d. Phase voltages from Phase A to Phase B, from Phase C to Phase B and from
Phase A to Phase C on three-phase systems; and
e. Voltages from L1 to neutral, L2 to neutral, and L1 to L2 on single phase 240
VAC systems.
K. A fail-safe input shall be provided indicating intrusion. Upon loss of this signal or a
series of devices providing this signal, the RTU shall report an alarm to the central
HMIs. Battery backup power shall be provided for this input.
L. If the pump station has backup generator power, two inputs shall be provided and
reported to the central HMIs; one indicating generator power is online and the second
indicating a generator/transfer switch failure. Battery backup power shall be provided
for these inputs.
2.03 CONSTRUCTION
A. All assemblies shall be UL listed and approved.
B. RTU Mountings:
1. Outdoors
a. The RTU shall be housed in a dust-proof and waterproof NEMA 3R, Type
316, 14-gauge stainless steel enclosure, door seal, rain drip guard, powder
coated white with a 316 stainless steel, lockable, three-point handle type
latching mechanism. Exterior hardware and hinges shall be stainless steel.
b. A stainless steel sunshield shall be provided for the panel. The sunshield shall
be powder coated white and provide shielding to the panel on the top, left and
right sides.
2. Indoors (Dry location within non-corrosive environment)
a. The RTU shall be mounted in a NEMA 12, steel enclosure with a lockable,
three point latching mechanism.
C. A 14-gauge painted steel back panel shall be provided to mount all electrical control
devices. All interior electrical control components mounted on the back panel shall
be secured using a minimum size of 8-32 stainless steel machine screws. Heavier
items, including the RTU panel, control power transformed and times in excess of 10
pounds, shall be secured with 1/4-20 stainless steel machine screws. Screw anchor
nuts shall be permanently installed in the sub-panel using cadmium plated steel
knurled threaded inserts AKV Model AKS7 or equal. No self-tapping or sub-panel
tapped screws shall be used.

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D. Wiring:
All wiring to the control devices within the RTU panel shall be harnessed and
permanently attached to the panel using welded 8-32 studs and stud mounted cable
ties. Stick-on tie wrap fasteners are not acceptable. Wiring shall be supported a
minimum of every eight inches. The panel shall be grounded via 10-32 stud located
in the bottom hinged side and bonded to the enclosure and ground buss.
E. There shall be a permanently affixed document pocket in the interior side of the
exterior enclosure door to include a laminated wiring diagram and bill of materials.
F. No devices or equipment shall be mounted to the top of the control panel enclosure,
exclusive of radio antenna.
G. Paint:
The enclosure, sub-panel and dead front operator panel shall be painted with heat
fused polyester powder, electro-statically applied paint on a phosphatized base. The
enclosure shall be white, inside and outside. The interior panels shall be silver-tek
bronze.
H. Environmental Ratings:
All components shall be able to operate at –22 degrees Fahrenheit or lower to 140
degrees Fahrenheit and higher at 95 percent humidity.
I. RTU Panels:
1. Type 1, 2 or 3 Panels: See Part 1, paragraph 1.01 B.
2. Type 4, 5 or 6 Panels:
Contact UTILITIES Water Reclamation Division at 407-254-9680 for approved
SCADA RTU equipment for Type 4, 5 or 6 panels.
J. RTU Software Application:
Each RTU shall have the latest RTU SCADA application license compatible with the
existing central configuration. Software functionality and algorithms shall perform
all of the function listed in “PART 2.02 Functionality” of this SPECIFICATION.
Proven debugged software shall be provided to perform the functions listed under
each pump station type.
K. Radio:
1. Type 1, 2 or 3 Panels: See Part 1, paragraph 1.01 B.
2. Type 4, 5 or 6 Panels:
a. Contact UTILITIES Water Reclamation Division at 407-254-9680 for approved
SCADA RTU equipment for Type 4, 5 or 6 panels.
L. Antenna:
1. Type 1, 2 or 3 Panels: See Part 1, paragraph 1.01 B.
2. Type 4, 5 or 6 Panels:

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a. Contact UTILITIES Water Reclamation Division at 407-254-9680 for approved

SCADA RTU equipment for Type 4, 5 or 6 panels..
M. Uninterruptible Power Supply/Battery Backup;
1. Type 1, 2 or 3 Panels: See Part 1, paragraph 1.01 B.
2. Type 4, 5 or 6 Panels:
a. Panels shall be provided with a UPS to provide power to the PLC
microprocessor and PLC support, interface and communication equipment for
30 minutes upon failure of local power and to provide non- interruptible
transfer when power source is switched to from utility to local generator and
back.
b. A UPS is not required for local backup control panel.
c. UPS shall provide full time EMI/RFI filtering and clamping response time
shall be less than five nanoseconds.
d. Provide visual UPS “on” and “fault” indicators. Provide audible “on battery”,
“low battery” and “overload” indicators.
e. Provide internal “on-battery” current limiting and “on-line” circuit breaker for
UPS overload protection.
N. Instrument Surge Protection;
1. Type 1, 2 or 3 Panels: See Part 1, paragraph 1.01 B.
2. Type 4, 5 or 6 Panels:
a. Contact UTILITIES Water Reclamation Division at 407-254-9680 for approved
SCADA RTU equipment for Type 4, 5 or 6 panels.
O. Shop Testing;
1. After fabrication in the control panel manufacturer’s plant, an operational test
shall be performed to check out the entire panel before delivery.
2. The RTU panel shall have all software loaded and all I/O shall be proven to the
RTU with inputs simulated. A signed, dated detailed test report shall be shipped
with the unit.
2.04 SCADA CONTROL PANELS
A. Type 1 Control Panel
1. A Type 1 SCADA control panel shall be used for water reclamation sites without
pumps. The panel shall accommodate both monitoring and control functions.
2. These sites require analog signal monitoring of flow and pressure. Some station
may require motorized valve control to modulate flow through the site.
3. Solar Power Pack:
4. SCADA I/O Requirements:
a. Digital Inputs

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i. Control power alarm;

ii. Full closed valve limit;
iii. Full open valve limit;
iv. Station power alarm;
v. Intrusion alarm; and
vi. Minimum of four spares.
b. Digital Outputs
i. Not required.
c. Analog Inputs
i. Flow (gpm);
ii. Pressure – Incoming (psi);
iii. Pressure – Outgoing (psi); and
iv. Valve position.
d. Analog Outputs
i. Valve Control.
B. Type 2 and 3 Control Panels
1. Type 2 and 3 panels are intended for pump station with two and three pumps,
respectively. The layout for pump stations in this category will have submersible
pumps in a wet well and a pump control panel located outside of a rack. These
pump stations are commonly referred to as duplex or triplex pump stations.
a. Duplex stations typically have four wet well ball floats. Three floats are used
for pump control and one ball float is for a wet well high-level alarm.
b. Triplex stations typically have six wet well ball floats. Four floats are used
for pump control, one ball float for wet well high-level alarm and one ball
float for wet well low-level.
c. Some triplex stations are equipped with only two pumps, but have control
panels built for three pumps. These stations have only four installed ball
floats. All have the potential to be three pump stations.
2. Type 3 SCADA panel stations require remote start/stop pump control through the
SCADA system for all pumps. Where pump control digital outputs are required,
they shall be configured such that if a pump is disabled by the SCADA HMI and a
high level alarm is detected, then the control lockout output is disabled and the
pump is turned on. Alternatively, if a pump is activated by the SCADA HMI and
a low level alarm or stop float activation is detected, then the control output is
disabled and the pump is turned off.
3. Generators with fuel tanks and transfer switches are required at Type 3 stations.
4. Input/Output:
a. Digital Inputs

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i. Control power alarm;

ii. Low-level wet well alarm (ball float)
iii. Pumps off (ball float);
iv. Lead pump start (ball float)
v. Lag pump start (ball float);
vi. Lag-lag pump start (ball float) - Type 3;
vii. High-level wet well alarm (ball float);
viii. Station power alarm;
ix. Intrusion alarm;
x. Power phase monitor alarm pump 1;
xi. Power phase monitor alarm pump 2;
xii. Power phase monitor alarm pump 3 - Type 3;
xiii. Pump 1 run status;
xiv. Pump 2 run status;
xv. Pump 3 run status - Type 3;
xvi. Generator run status - Type 3;
xvii. Generator alarm - Type 3;
xviii. Fuel tank alarm - Type 3;
xix. Minimum of three spares; and
xx. Computer/local control mode switch.
b. Digital Outputs
i. Pump 1 control output - Type 3;
ii. Pump 2 control output - Type 3;
iii. Pump 3 control output - Type 3;
iv. Minimum of two DO spares required.
c. Analog Inputs
i. Wet well level - Type 3;
ii. Station flow - Type 3; and
iii. Station pressure - Type 3.
iv. Valve position.
d. Analog Outputs
i. Not required.
C. Type 4, 5 and 6 Control Panels
1. Type 4, 5 and 6 SCADA control panels are intended for pump stations with four
to six submersible pumps.

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2. Level control pressure transducers are provided in the wet well to control the
pump stations. Backup wet well ball floats are also provided.
3. Type 4, 5 and 6 SCADA panels require remote start/stop pump control through
the SCADA system for all pumps. Where pump control digital outputs are
required, they shall be configured such that if a pump is disabled by the SCADA
HMI and a high level alarm is detected, then the control lockout output is disabled
and the pump is turned on. Alternatively, if a pump is activated by the SCADA
HMI and a low-level alarm or stop float signal is detected, then the control output
is disabled and the pump shall be turned off.
4. Generators with fuel tanks and transfer switches are required at these pump
stations.
5. Pump station pumps shall have motor fail and motor temperature alarms.
6. Odor control equipment is required at these stations.
7. Input/Output:
a. Digital Inputs
i. Control power alarm;
ii. Low-level wet well alarm (ball float)
iii. Pumps off (ball float);
iv. Lead pump start (ball float)
v. Lag pump start (ball float);
vi. Lag lag pump start (ball float);
vii. Lag lag lag pump start (ball float);
viii. Lag lag lag lag pump start (ball float) – Type 5 and 6;
ix. Lag lag lag lag lag pump start (ball float) – Type 6;
x. High-level wet well alarm (ball float);
xi. Station power alarm;
xii. Intrusion alarm;
xiii. Power phase monitor alarm pump 1;
xiv. Power phase monitor alarm pump 2;
xv. Power phase monitor alarm pump 3;
xvi. Power phase monitor alarm pump 4;
xvii. Power phase monitor alarm pump 5 – Type 5 and 6;
xviii. Power phase monitor alarm pump 6 – Type 6;
xix. Pump 1 run status;
xx. Pump 2 run status;
xxi. Pump 3 run status;
xxii. Pump 4 run status;

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xxiii. Pump 5 run status – Type 5 and 6

xxiv. Pump 6 run status – Type 6;
xxv. Pump 1 fail;
xxvi. Pump 2 fail;
xxvii. Pump 3 fail;
xxviii. Pump 4 fail;
xxix. Pump 5 fail – Type 5 and 6;
xxx. Pump 6 fail – Type 6;
xxxi. Computer/local control switch pump 1;
xxxii. Computer/local control switch pump 2;
xxxiii. Computer/local control switch pump 3;
xxxiv. Computer/local control switch pump 4;
xxxv. Computer/local control switch pump 5 Computer/local control switch
pump 1– Type 5 and 6;
xxxvi. Computer/local control switch pump 6 – Type 6;
xxxvii. Generator run status - Type 3;
xxxviii. Generator alarm - Type 3;
xxxix. Fuel tank alarm - Type 3;
xl. Odor control motor run status; and
xli. Minimum of three spares.
b. Digital Outputs
i. Pump 1 control output;
ii. Pump 2 control output;
iii. Pump 3 control output;
iv. Pump 4 control output;
v. Pump 5 control output – Type 5 and 6;
vi. Pump 6 control output – Type 6;
vii. Minimum of two DO spares required.
c. Analog Inputs
i. Wet well level;
ii. Station flow;
iii. Station pressure;
iv. VFD 1 speed indicator;
v. VFD 2 speed indicator;
vi. VFD 3 speed indicator;
vii. VFD 4 speed indicator;
viii. VFD 5 speed indicator – Type 5 and 6;

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ix. VFD 6 speed indicator – Type 6.

d. Analog Outputs
i. VFD 1 speed control;
ii. VFD 2 speed control;
iii. VFD 3 speed control;
iv. VFD 4 speed control;
v. VFD 5 speed control – Type 5 and 6;
vi. VFD 6 speed control – Type 6.
D. SCADA Panel Material
1. Type 1, 2, and 3 SCADA panel material shall be purchased from a Motorola
value added reseller.

PART 3 - EXECUTION
3.01 INSTALLATION OF RTU PANEL
A. CONTRACTOR shall provide conduits from the device to the SCADA panel location
in Type 1, 2 and 3 panels. It shall be the responsibility of the CONTRACTOR to
mount the RTU in Type 4, 5 and 6 installations. All required hardware and software
components necessary for a complete functional RTU shall be provided. A Florida
certified electrical CONTRACTOR shall perform the installation. All work shall be
in accordance with the current edition of the NFPA, NEC, UL and COUNTY
electrical codes.
B. Type 1, 2 and 3 Panels:
1. The CONTRACTOR shall leave a minimum of 36” clear on the pump equipment
electrical rack for installation of the SCADA control panel. Orange County
personeel will install and wire the SCADA control panel into the pump control
panel.
2. Type 1, Type 2 and Type 3 panels, CONTRACTOR shall provide the following
conduits with pull strings from the listed device to the SCADA panel location
a. Valve box – one (1) 1-inch conduit
b. Flow meter- one (1) 1-inch conduit
c. Biofilter – two (2) 1-inch conduits per unit
d. Generator – one (1) 1-inch conduit
e. Fuel Tank – one (1) 1-inch conduit
f. Pump Control – two (2) 1-inch conduits
g. Future spare – two (2) 1-inch conduits

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C. Type 4, 5 and 6 Panels:

1. A certified radio technician shall install all RF cable, antennas and associated
equipment.
3.02 INSTALLATION
A. The CONTRACTOR shall provide conduit and wire from all signal instruments to the
SCADA RTU panel.
B. The CONTRACTOR shall provide the power required for all signal instruments and
SCADA RTU panel.
C. The CONTRACTOR shall provide one, one-inch conduit from the SCADA RTU
panel to the bio-solids control panel, where applicable.
D. The CONTRACTOR shall be responsible to run 20-amp, 120 VAC circuits to the
RTU panel. All enclosures, ground busses, antenna masts and surge arrestors shall be
grounded and bonded to the existing service main ground.
E. All hardware and brackets used to mount the RTU panel shall be stainless steel.
F. Type 1, 2 and 3 Panels:
1. The CONTRACTOR shall provide two, one-inch conduits from the SCADA RTU
panel to the pump control panel. Conduits shall be located to either side of the
panel to allow maximum panel floor space for backup batteries.
2. The SCADA RTU panel shall be interfaced to the pump control panel by
UTILITIES. UTILITIES shall provide interface wiring between SCADA RTU
panel and the pump control panel.
3. UTILITIES shall provide programming required to interface the RTU at the
central SCADA system.Type 4, 5 and 6 Panels:
4. The CONTRACTOR shall provide conduit and wire from all signal instruments
to the SCADA RTU panel.
a. Analog wire shall be run in a separate conduit from VAC wiring to minimize
inductance and false signals in the analog signal wiring.
b. Provide shielding using a drain wire that is connected to the ground at the
RTU cabinet. Do not connect the drain wire at the device end so as to
minimize ground loops.
5. The CONTRACTOR shall provide a radio survey to verify antenna height
required for reliable radio communication.
6. The CONTRACTOR shall provide a UTILITIES approved programmer to
program and configure the RTU unit for operation.

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3.03 SITE SPECIFIC REQUIREMENTS

A. Uniformity of SCADA panel configuration is a requirement. The intent is to provide
uniformity of SCADA control panel configuration for similar pump station and limit
the number of unique panels within the system. Pump stations that do not clearly fit
into a particular category shall be addressed individually.
B. The SCADA panel design for a particular type shall be similar in layout and
configuration. SCADA panels must incorporate the following criteria.
1. Same type panels shall have uniform I/O wiring and addressing; and
2. Same type panels shall have similar mounting, configuration and orientation of
equipment.
3.04 STARTUP AND ACCEPTANCE
A. Before acceptance, a complete documented checkout of the RTU, central HMI
interface and RF communications shall be completed and witnessed by UTILITIES
and the RTU manufacturer’s representative.
3.05 FIELD TESTING AND ACCEPTANCE
A. All inputs, outputs, discrete, analog and internal calculated points shall be checked
out and verified in the presence of a UTILITIES representative. The RTU/SCADA
supplier shall give UTILITIES five days written notice prior to this procedure. The
supplier shall arrange to force all physical inputs and verify the proper response at
UTILITIES’ master HMIs. All control outputs shall be initiated from each of
UTILITIES centrals and the proper response verified at the RTU. All calculated
internal values shall be checked and verified at the master HMI units. A complete
written report, signed by the RTU/SCADA supplier technician and UTILITIES
representative, will be submitted to UTILITIES.
3.06 SERVICE
A. The RTU system supplier shall provide access to four or more factory trained support
personnel available within four hours. The system supplier shall maintain a complete
replacement inventory of a minimum of three RTUs and two complete centrals that
are available within six business hours to UTILITIES. UTILITIES shall have 24-
hour per day access to service personnel by a cell phone or pager. The RTU/SCADA
supplier shall maintain a 24-hour answering service that can direct emergency calls to
the appropriate service technician. Service representatives who are not specifically
trained in the service of UTILITIES’ SCADA system are unacceptable.
3.07 DOCUMENTATION
A. The following documents shall be provided.
1. Complete schematic and wiring diagram, in the latest version of AutoCAD, and
bill of materials on compact disc;

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2. Four maintenance manuals with above drawings and manufacturer’s maintenance

literature bound in three-ring binders;
3. A laminated copy of the schematic and wiring diagram shall be permanently
affixed to the interior side of the exterior enclosure door.
4. Documented HMI and/or RTU application program suitable for programming
updates for the RTU.
3.08 WARRANTY
A. The RTU shall have a two-year after acceptance warranty to include lightning
damage. The RTU supplier shall provide all material and labor to repair or replace
failed components at no cost to UTILITIES.
B. Software shall be warranted for the life of the system. Subsequent revisions of the
RTU software shall be made available to UTILITIES at not cost to UTILITIES. Any
errors, bugs, faults or other malfunctions due to software in the RTU shall be
corrected at no cost to UTILITIES.
C. Warranty service shall be completed within the following period of time:
1. Major issues rendering the RTUs non-functional shall have on site response
with qualified personnel within one business day.
2. Minor issues involving a failure of the RTU or any of its components shall
have on site response within qualified personnel within two business days.
3. UTILITIES will have the option to proclaim any hardware or software failure
an emergency if in the opinion of UTILTIES the failure could result in a
public health or safety concern.

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