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Rhythm Systems 179 KPI Examples

The document provides a comprehensive list of 179 key performance indicators (KPIs) across various business functions such as sales, manufacturing, operations, finance, recruiting, marketing, and customer service. It includes examples of common KPIs measured for each function such as deals closed, contacts made, and win rate for sales; capacity utilization, downtime, and quality for manufacturing; net profit, revenue growth, and cash flow for finance; attrition and engagement for HR; clickthrough rate, shares, and impressions for marketing; and resolution time, satisfaction, and issues resolved for customer service. The document encourages readers to identify relevant KPIs for their business and use a KPI dashboard to track and improve performance.

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Surya Sastra Sasmita
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426 views

Rhythm Systems 179 KPI Examples

The document provides a comprehensive list of 179 key performance indicators (KPIs) across various business functions such as sales, manufacturing, operations, finance, recruiting, marketing, and customer service. It includes examples of common KPIs measured for each function such as deals closed, contacts made, and win rate for sales; capacity utilization, downtime, and quality for manufacturing; net profit, revenue growth, and cash flow for finance; attrition and engagement for HR; clickthrough rate, shares, and impressions for marketing; and resolution time, satisfaction, and issues resolved for customer service. The document encourages readers to identify relevant KPIs for their business and use a KPI dashboard to track and improve performance.

Uploaded by

Surya Sastra Sasmita
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Comprehensive List of 179 KPIs

Sales KPI Examples


Deals closed
Contacts made from networking
Number of calls made
Tradeshows attended
Number of social media posts
Number of blogs written
Prospects identified
Sales qualified leads (SQLs)
Sales accepted leads (SALs)
Total outbound attempts
Outgoing Calls
Emails
Conversations
Pain identified
Number of first appointments Set
Number of second appointments set
Face to Face Meetings
Proposals presented
Proposals pending
Closed - lost
Closed – won
Win rate

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Networking events attended


Speaking events attended
Speaking events performed
Blogs written
White papers published
RFPs received (request for proposals)

Manufacturing and Operational KPI Examples


Capacity utilization
On standard operating efficiency
Overall operating efficiency
Overall equipment effectiveness
Machine downtime
Scheduled downtime
Unscheduled downtime
Machine set-up time
Inventory turns
Inventory accuracy
First pass yield
Failed audits
Customer returns

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Revenue per employee


Profit per employee
Number of parts produced
Overall equipment effectiveness
Reject ratio
Operating rates  
New product SKU sales
Quality
Production/output
Labor cost
Delivery performance
Total cost
Material cost
Safety
Reject/scrap
Equipment utilization
Total cycle time
Overtime
Backlog
Open orders
On-time delivery
Maintain inventory level
Safety recordables (near-misses)

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Stock-outs
Daily sales
Weekly sales
Monthly sales
Quarterly sales
Year to date Sales
Sales vs. budget
New revenue from existing customers
Revenue from new customers
Training hours
Internal quality
DPPM
Number of customer issues
Labor utilization
Operating margins
Training hours
Customer lifetime value
Processes and procedures developed
Quarterly rocks completed
Week in Synch (WIS) Notes from week to week - is stuff getting
done?  
Number of action list items completed on-time
Number of action list items overdue

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Financial KPI Examples


Net profit
Gross margin
Net margin
Profit margin
EBIDTA
Quick Ratio
Revenue per employee (FTE)
Payroll headcount
Revenue per customer
Revenue growth
Debt to equity ratio
Team effectiveness
MRR monthly recurring revenue
ARR annual recurring revenue
Cash conversion cycle
Product revenue
Service revenue
Number of days outstanding
Cash on hand
ROE return on equity
Current ratio

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Recruiting, Staffing and Human Resources (HR)


KPI Examples
Voluntary attrition
Involuntary turnover
Number of key hires
Keep smart (learning)
Gallup employee engagement survey
Employee NPS (net promoter score)
Percentage of “A Players”
Percentage of “A Managers
Number of new hire failures in 90 days
Number of starts per week
“Fill percentage” of open jobs
Percentage of redeployment
Weekly job orders
Spread or gross margin
Applicants to hire ratio
Employee retention or turnover rate
Billable hours
Number of timesheets submitted on time
Accounts past 60 days receivable
Submissions per hire

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Temps to full-time hire


Continuing education and training
Number of quality meetings per week (sales leading indicator)
Glassdoor recommendations
Glassdoor ratings
Positive social media posts
Fill rate
Interview to hire rate
New hires vs. replacement hires
Number of billable hours closed/won
Number of billable hours delivered
Days to fill
Revenue
Client Substitutions
Hiring manager satisfaction rates
Job performance (sales quotas, customer satisfaction ratings,
etc.)

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Digital Marketing KPI Examples


Clickthrough rate
Conversion rate
Bounce rate
Email sharing
Forwarding rate
Number of email clicks
Number of likes
Number of shares
Number of comments
Number of new visitors
Number of return visitors
Number of downloads
Number of organic search visitors
Cost per click
Average SERP ranking
Number of keywords in SERP top 10
Number of keywords in SERP top 3
Percentage of traffic growth over 90 days
Number of new blog posts
Number of blog post visits
Number of impressions

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com
Comprehensive List of 179 KPIs

Customer Service Team KPI Examples


What are the key metrics your service team should focus on to provide
and produce the best service experience for your customers?

Meeting SLAs (service level agreements)


Customer satisfaction
Number of client issues resolved
Call pickup time
Abandon rate
Order accuracy
Rework
Average time to resolution
Average reply time
Number of support tickets
First contact resolution rate
NPS Net Promoter Score
Top agents
Number of bugs reported
Customer retention rate
Support costs as a percentage of revenue

Now you know what KPIs you want to measure.


The next step is to use them to drive growth.
Check out our KPI Dashboard Software at www.rhythmsystems.com

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