BUSINESS AND CUSTOMER CALL REPORT

FOR SOUTHERN REGION

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 APRIL 2019

Issue No of Review
Rev. Issued BY For Review of
Date Pages Description

07.05.201
0 7 BR AND CCR Krishna Kumar M Arun kumar D
8

OVERVIEW

 Presently we have 11 Clients in the southern region and had met 9 clients in the month
of April 2019. 2 Clients in Kerala were met in the last week of March.

 Escalations received from UIDAI, Cipla Bommasandra, CMRL, Apollo proton and were
resolved.

 Had introduced our Business development team to GMR International airport through
one of my old contacts.

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 Commenced the reconcilation of outstandings. Credit notes for recoveries/ approval for
write off will be sent in the month of May 2019.

 Man power is stabilized in most of the sites. New recruitment for Cipla bommasandra
underway. Will be completed before 15th May 2019.

 A standard format for Monthly report is under preparation. Apart from this a Man power
computation sheet is also under preparation which will help us ascertain the man power
required for a new FM site by entering the asset details. The Monthly report and the
Man power computation sheet will be sent to you for inputs and for further
developments.

 Have taken a specific target to cut over time for CMRL and Calicut airport in this month.

CUSTOMER CALL REPORT

Purpose
Sl. Client Contact Key Points
Date Client Name Designation of
No Person Discussed
Meeting

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 1. Monthly Client
Monthly Meeting
3rd Cipla Ltd - Virgo Mr. Ganesh Manager -
1 client 2. AMC of trane
April Nagar Kumar Engg
Meeting and york make
chillers.

Dy .Director Monthly 1. Call review

3rd Mr. Azharudeen
2 UIDAI and Technical Client 2. Generator and
April and Mr. Prabhu
Officer Meeting Lift repair issues
1. Attrition rate
2. Ontime salary
pay out
3. 4 New man
11th Engineering Grievance
3 Cipla Ltd - BMS Mr. Jaya Kumar power
April Head addressal
requirement
4. Increased
absenteeism
5. Need for a FM
Fire and Safety
Mock Drill training given to
13th
4 CMRL Mr. Saravanan MEP Manager and FS new joinees by
April
Training Blue Star EHS
team
1. Availability
and usage of
LOTO
2. Mediclaim for
Monthly supervisors
17th Coimbatore Mr. Suresh Manager -
5 client
April Airport Kumar Electrical 3. Uniforms and
Meeting
Safety Shoes
4. Availability of
consumables -
Cleaning agents

22nd Mr. Ramana Senior Site Proposal to be

6 My Home prepared and
April Reddy Manager Evaluation
submitted. Man

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 power
evaluation under
process

Purpose
Sl. Client Contact Key Points
Date Client Name Designation of
No Person Discussed
Meeting
1. Increase in
man power in
the next quarter.
2. To include
AMc for Daikin
23rd Site
7 ITC Mr. Vinoth Asst Manager McQuay Chillers.
April Evaluation
3. To arrange
back to back
arrangement for
other
equipments.
Monthly
23rd Executive Inputs taken on
8 ESIC Mr. Ravi Kumar Client
April Engineer upcoming tender
Meeting
Present contract
expiring next
GMR year. However
23rd Mr. Prassana Head
9 International Sales Call client said he
April Kumar P Engineering
Airport might consider
us for other
buildings.
Complaint
resolved.
26th
10 Apollo Proton Mr. Chakravarti Escalation Discussed on
April
increase of man
power
Monthly
27th Discussed on roll
11 CMRL Mr. Saravanan MEP Manager Client
April out of FM App.
Meeting

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 SITE WISE BILLING FOR THE MONTH Value in Lacs

Billing as Blng
Deduct YTD Balance
on forthe
ion As Blng Billing Expected
Sl. Client Contract CV Mar’19 contrac
on Apr’19 FY 19- Billing in
No Name Period for t
Mar’19 20 FY 19-20
Contract (B+D)

A B C D F G H

01.12.2018 to
1 Apollo 204 48.5 19.5 12.2 60.7 12.2 131.2
30.11.2019

16.04.2018 to
2 AAI - Coim 350 170 5 12.7 182.7 12.7 167.3
15.04.2020

01.07.2018 to
3 CMRL 967 67.5 3.6 8 75.5 8 167
30.06.2023

06.10.2018 to
4 UIDAI 108 50 4.4 9 59 9 45
05.10.2019

01.05.2018 to
5 BIAL 784 238 9.9 19.7 258 19.7 259.2
30.04.2021

Cipla - 01.09.2018 to
6 74 31 6 6.2 37.2 6.2 30
BMS 31.08.2019

16.11.2018 to
7 Cipla - VN 136 54 7 10.5 64.5 10.5 73.7
30.09.2019

01.06.2018 to
8 AAI - Cal 118 60 0.28 4.9 65 4.9 63.7
31.05.2020

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 01.10.2018 to
9 KMRL 211 12.2 4.6 5.6 17.8 5.6 70
30.09.2021

01.11.2017 to
10 ESIC Hyd 171 144 27 8.2 152 8.2 16.4
30.06.2019

06.03.2018 to
11 ESIC RO 13 13 0 - 13 0 0
05.03.2019

01.04.2018 to
12 ESIC Vij 33 25.7 0.7 2.2 28 2.2 4.4
30.06.2019

ITC 01.01.2019 to
13 16 2.8 1.2 1.3 4.1 1.3 16
Limited 31.12.2019

TOTAL 3185 917 89.2 100.5 1017.5 100.5 1044.3

Note: April and FY19-20 expected billing figures are considered without the recoveries.

MAN POWER UPDATE

Man Power
Sl. Required as Present
Client Name Reason for Shortfall/ Increase
No per Man Power
Contract

21 Man Power approval is

required from client. Expected
1 Apollo 58 37
addition of 10 man power in the
month of May 2019

2 AAI - Coim 71 71

2 Shortfall. 43 Man power is

3 CMRL 43 46 without relievers. Total required
man power including reliever is 48

1 Electrician absconded. Will be

4 UIDAI 32 31
replaced

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 5 BIAL 41 42

6 Cipla - BMS 25 25

7 Cipla - VN 40 41

8 AAI - Cal 37 37

1 Help desk operator approval

9 KMRL 20 19 was given recently. On board from
the month of May.

10 ESIC Hyd 31 31

11 ESIC RO 9 9

12 ITC Limited 6 6

TOTAL 413 395

COLLECTION AGAINST PROJECTIONS

Total Outstanding : 382 Lakhs

Projected for the month of April : 258 Lakhs

Collected in April : 142 Lakhs

% Collected against Projection : 55%

% Collected against total O/S : 37%

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Average monthly billing is only 100 Lakhs. However the Outstanding is 382
Lakhs as 4 months of cipla billing was done in the month of March. Except 2
clients balance customer billing for the month of April was done in March.

Major Shortfalls in Collection:

1. Airport Authority - Coimbatore - 19 Lakhs - Will be cleared before 15th of

May

2. KMRL - 8 Lakhs - Will be cleared on 8th May 2019

3. Cipla - 75 Lakhs - Pending with client for OT approval. We are asked to

prepare a statement now which is under preparation. Will be submitted to the
client for approval in this week. Payment can be expected in this month.

4. CDFD - 12 Lakhs - Payment received in the first week of May

TRAININGS CONDUCTED

Fire Safety training and Mock drill conducted in CMRL for New Joinees by the EHS Team.

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