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Customer Relationship Management System

The document describes a customer relationship management system created with PHP and MySQL. The system aims to provide a web-based solution for companies to interact with customers, establish relationships, and improve sales through social media, email marketing, live chat and phone calls. The existing manual system of managing customer records in files is time-consuming and expensive. The new system offers advantages like improved customer interaction, effective relationship management, and time savings.

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Deepali Borade
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997 views4 pages

Customer Relationship Management System

The document describes a customer relationship management system created with PHP and MySQL. The system aims to provide a web-based solution for companies to interact with customers, establish relationships, and improve sales through social media, email marketing, live chat and phone calls. The existing manual system of managing customer records in files is time-consuming and expensive. The new system offers advantages like improved customer interaction, effective relationship management, and time savings.

Uploaded by

Deepali Borade
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer Relationship Management System

Previous Project Home Next Project

Objective of System

Customer Relationship Management System is a web based application which is developed using
PHP and MySQL. The Objective of Customer Relationship Management System is to provide a
web based solution using which company can interacts with customers and establish relationship
with customers. The primary goal of customer relationship management system is to improve the
sales growth of company by establishing relaationship with customer through social media,
email marketing, live chat and phone call.

Project Profile

Project Title: Customer Relationship Management System


The Objective of Customer Relationship Management System is to
provide a web based solution using which company can interacts
with customers and establish relationship with customers. The
Project Objective: primary goal of customer relationship management system is to
improve the sales growth of company by establishing relaationship
with customer through social media, email marketing, live chat and
phone call.
Front End Tools: PHP
Back End Tools: MySQL
Other Tools: Adobe Dreamweaver, WAMP Server
Application Type: Web Based Application
Existing System

Existing System for Customer Relationship at company is manual. Company manages the
records of their customer in word file or excel sheet. Currently company send special offers, new
products list and announcement through post or inform customers through SMS and phone calls.
It takes lots of time of company and it is also very expensive. If Customer have any query or
problem regarding product they have to directly visit the company which is very time consuming
and expensive for customer.

Customer Relationship Management System

Previous Project Home Next Project

Objective of System

Customer Relationship Management System is a web based application which is developed using
PHP and MySQL. The Objective of Customer Relationship Management System is to provide a
web based solution using which company can interacts with customers and establish relationship
with customers. The primary goal of customer relationship management system is to improve the
sales growth of company by establishing relaationship with customer through social media,
email marketing, live chat and phone call.

Project Profile

Project Title: Customer Relationship Management System


Project Objective: The Objective of Customer Relationship Management System is to
provide a web based solution using which company can interacts
with customers and establish relationship with customers. The
primary goal of customer relationship management system is to
improve the sales growth of company by establishing relaationship
with customer through social media, email marketing, live chat and
phone call.
Front End Tools: PHP
Back End Tools: MySQL
Other Tools: Adobe Dreamweaver, WAMP Server
Application Type: Web Based Application

Existing System

Existing System for Customer Relationship at company is manual. Company manages the
records of their customer in word file or excel sheet. Currently company send special offers, new
products list and announcement through post or inform customers through SMS and phone calls.
It takes lots of time of company and it is also very expensive. If Customer have any query or
problem regarding product they have to directly visit the company which is very time consuming
and expensive for customer.

Need For New System

In order to overcome the problems of existing system company decided to develop a web based
application for customer relationship management. It offers following advantages to company as
well as customers:
(1) Improvement in Interaction with customer
(2) Effective Relationship Management with Customer
(3) Time Saving
(4) Quick Solutions to Customer Queries
(5) Instant Notification for special offers and New Product launch
(6) Feedback From Customer

Hardware and Software Requirements

Minimum Hardware Requirements


(1) Processor: Intel Core I3 or above
(2) RAM: 512 MB
(3) Hard Disc: 20 GB

Minimum Software Requirements

(1) Front End Tool: PHP


(2) Back End Tool: MySQL
(3) Development Tools: Adobe Dreamweaver, WAMP Server
(4) Browser: Any browser
(5) Documentation Tool: Microsoft Office 2003
(6) Design Tools: MS Visio

Modules With Functionality

There are two modules of Customer Relationship Management System:


(1) Administrator:
Manage Usres Manage Customers
Send Notification
Provide Query Solutions
View Feedbacks
(2) Customer:
Registration
Login
View Notification
Post Query
View Solution of Query
Give Feedback

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