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Little Gestures Go A Long Way Why You Should Always Go Above and Beyond For Your Guests

Little gestures can go a long way in customer service. Going above and beyond for guests makes them feel special and valued, differentiates a brand from competitors by creating memorable experiences, and can brighten someone's day. Connecting with customers on a personal level also exceeds expectations.

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102 views

Little Gestures Go A Long Way Why You Should Always Go Above and Beyond For Your Guests

Little gestures can go a long way in customer service. Going above and beyond for guests makes them feel special and valued, differentiates a brand from competitors by creating memorable experiences, and can brighten someone's day. Connecting with customers on a personal level also exceeds expectations.

Uploaded by

Shareen Shad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Little Gestures Go a Long Way…Why You Should Always Go Above

and Beyond for Your Guests


When it comes to customer service, it’s often the little things that mean the most. When guests
walk into a hotel room, they expect it to be sparkling clean, and when they dine at a restaurant,
they assume the food will be good — and rightfully so.

Reasons to Go the Extra Mile for Your Guests


Make Them Feel Special
Guests anticipate a certain level of service, but when you surprise them by giving more, they take
note. It feels great to know staff went out of their way to provide an excellent experience. This
level of service lets customers know they’re valued, and people tend to return to places where they
know they’ll get more than their money’s worth.
Differentiate Your Brand
People appreciate businesses that meet their expectations, but after a while, decent experiences
start to blend together. When you go out of your way to really take care of a guest, they feel valued.
This will stand out in their memory, so next time they’re in the market for the service provided by
your employer, they’ll head your way.
Brighten Their Day
You don’t know what was going on in someone’s day before they crossed your path or were able
to enjoy the finished product of your work, so a little extra attention to detail can mean a lot.
Whether you’re able to turn a bad day around or keep an already pleasant one going strong, the
work you do matters. Use your influence to make your guests smile.
Connect with Your Customers
Now you have a little more time. What do you do with it?
In 2019, it’s no longer enough to be friendly and efficient in solving customer inquiries. You have
to connect with them too.
Pearl Weaver, who is 89 years young, certainly does that. Not only is she an inspiration in working
longevity, but also in how to connect with customers.
When anybody enters the Arby’s where she works, they are greeted to a booming smile, friendly
welcome and shaking pom-poms.
Her manager said “If she is off for a week, people ask where she is”!
Just how many pensioners have you seen waving pom-poms working in fast food restaurants?
That is how you exceed customer expectations!
Conclusion
Customer service today is not about telling people how great you are and giving figures to prove
it. It’s about creating memorable experiences that do the talking for you.
All you need to remember is to:
 Take your time
 Connect with the customer
 Do more than they would expect

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