Incident: Daily Check

Idoc status set to 68 for SDPICK and SDPACK

Requested Confirmation from users to set the Idoc status to 68

Confirmation from Gilles to set the Idoc status to 68

Issue Logged: Daily Check on WMS IDOCS in SP1.

Analysis: Checked for the failed SDPICK and SDPACK Idocs.

Resolution: Idoc status has been set to 68 for the failed Idocs. Hence closing the incident

XML message has to be cancelled as it cannot be reprocessed

Issue:

XML failed to update purchase order

Analysis:

Checked for the failed XML messages in IP1 system

Resolution:

Reprocessed the XML messages. Hence closing the incident.

Issue Logged: Daily Check on ICH IDOCS in SP1.

Analysis: Checked for the failed Idocs and reprocessed the Idocs using WE19.

Resolution: Failed Idoc status set to 68.

Incident: INC000008217269

Requested confirmation to close the incident

Confirmation from Filippo to close the incident.

Issue Logged: Error when running the transaction ZRICFILE for the PO 4500908408.
Analysis: User runs custom on-line trx ZRICFILE in order to generate in SAP PAP a SP order from file txt
(PO line). In some cases the procedure generate an error because material-data are not aligned (or non
complete) in the system. In this cases a message log is visualized in user-pc and a SM35 session is
created, for this reason user need IS help in order to reprocess data correctly

Resolution: Processed the order as per defined ZRICFILE reprocessing procedure and Sales order
912071288 has been created for the PO 4500908408. Hence closing the incident.

Issue Logged: Error when running the transaction ZRICFILE for the Purchase order.

Analysis: User runs custom on-line trx ZRICFILE in order to generate in SAP PAP a SP order from file txt (PO line). In some
cases the procedure generate an error because material-data are not aligned (or non complete) in the system. In this cases
a message log is visualized in user-pc and a SM35 session is created, for this reason user need IS help in order to
reprocess data correctly

Resolution: Processed the order as per defined ZRICFILE reprocessing procedure, following sales order created for the
corresponding Purchase orders. After confirmation from Filippo closing the incident.

PO Sales order

4500898817 912070405

4500898868 912070406

Date of Resolution: 21/03/2013.

Incident: INC000007003643

Issue Logged: Could you to process the request below and create the order for 4500867043.

Analysis: Sales order was not getting saved due to error in one line item.

Resolution: Changed the material number using the ZRICFILE procedure. Refer below document for the
procedure.
Date of Resolution: 12/11/2012.

Incident: INC000006971361

Issue Logged: CANCEL PUCHASING REQUEST/Valentina Cavalca

Analysis: User was getting error “Not possible to determine consumption account” when she was
trying to Teco complete the activity SMNX27140001 1260. Since a Service existed for that activity it was
referring to the G/L account mentioned in the activity and throwing the above error.

Resolution: Suggested to delete the line items in the service and then to set the Teco complete in the
activity. After the status was changed, the deletion indicator was set in the RDA(PR).

Refer below email for more details.

Date of Resolution: 16/11/2012.

Incident: INC000007000670

Issue Logged: Purchase Requisition ISSUE - Andrea PALU'. Error “Purchase order material not allowed”
when creating PO with reference to PR.

Analysis: Network SMNX24200001 4310 used in RDA is not in correct status. Please change the status
of network to released to create the purchase order with reference to RDA.

Resolution: Suggested to change the status of the network to released. Once the network was released
users were able to create the PO 7500032083 with reference to PR.
Date of Resolution: 16/11/2012.

Incident: INC000007044678

Issue Logged: Order 4500867713 process request / Filippo Santini

Analysis: When we tried to process the order 4500867713 in SM35, we got an error “Not possible to
determine consumption account” for line item 420 and the sales order couldn’t be created.

Resolution: User set the deletion indicator in the PO 4500867713 for line item 420 and they sent a new
txt file to create the sales order. The txt file was processed by Andrea Figone and the sales order
912068206 was created with reference to the PO.

Date of Resolution: 19/11/2012.

Incident: INC000007193554

Issue Logged: SAP - Problems with OPODs & PO 4700103232

Analysis:

I checked the condition record created for the output type OPOD for the key combination of Delivery
type and plant. This condition record was created on 28.11.2012.
Hence there was no OPOD messages triggered for the deliveries before 28.11.2012.
The reason you were able to see the OPOD in yellow on 29.11.2012 is that the system was able to
determine this condition record.

Resolution: Once you save the delivery the OPOD will turn to green.
The OPOD output type will be triggered only when the GR is done for the delivery. Refer delivery
200205215 which was received after 28.11.2012.

Date of Resolution: 07/12/2012.

Change: CRQ000000965961 (Fix / Repair)

Issue Logged: Purchase Group creation in PAP for Marco BIANCHI (external)

Resolution: Refer ITSM for procedure and steps.

Date of Resolution: 07/12/2012.

Change: CRQ000000980999 (Complete Change)

Issue Logged: Modify the report ZPO_PRICE & YPO_PRICE

Resolution: Refer ITSM for procedure and steps.

Date of Resolution: 07/12/2012.

Incident: INC000007325476

Issue Logged: Problem when creating service entry sheet.

Analysis: For the POs 4500280380 & 4500280381, Delivery completed indicator has been set at item
level. Hence users were not able to create service entry sheet.

Resolution: Please remove this indicator in the PO and then create the service entry sheet.

Date of Resolution: 17/12/2012.

Incident: INC000007188389

Issue Logged: E-mail received from Mr Lecomte requesting the creation of and info record and source
list for plant 0004 and purchasing organization COMP for the list attached .Please find enclosed the e-
mail with the request

Analysis: Initially need to get the validation from BA to do the changes in SC1. Once BA validates need
to update the data in SC1 and send the test results to user. Once user confirms the test results in SC1,
again need to forward the test results from user to BA for validation. Once BA validates need to forward
that email to Herve Durand and get the modification account unlocked in SP1.

Resolution: Performed the changes in SP1 as requested. Refer LSMW document for LSMWs related to
info record and Source list creation.

Date of Resolution: 19/12/2012.

Incident: INC000008276166

Issue Logged: Unable to create PO automatically in ME59N for the vendor 2004526 in PAP system.

Analysis: I checked the Variant MONTANINI in ME59N transaction and Vendor 2004526 was included
for the automatic creation of Pos. But for this vendor master Automatic Purchase order indicator was
not selected in the purchase organisation data due to which the PRs were not getting converted to Pos
automatically for the vendor 2004526.

Resolution: Requested Giovanni Gramini to maintain the Automatic Purchase order indicator in the
Vendor master 2004526 for the purchase org 4000. After maintaining this user should be able to see the
Pos created automatically for the Vendor 2004526.
Date of Resolution: 02/04/2013.

Incident: INC000008172084

Issue Logged: Unable to print Material documents on the printer 401PR00425.

Analysis: We checked the printer 401PR00425 and the device type was defined as Label printer in SPAD
transaction.

Resolution: Changed the device type of the printer 401PR00425 to Generic and user was able to get the
print on the printer 401PR00425. After confirmation from Antonio closing the incident.

Date of Resolution: 02/04/2013.

Incident: INC000008264496

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004, vendor 605008 for
the given list of materials.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record changes has been done in SP1 system. Hence closing the
incident.

Date of Resolution: 04/04/2013.

Incident: INC000008264496

Issue Logged: Error when processing the output type ZICH for the Purchase order 4700113125.

Analysis: The output was not processed due to the XML queues blockage.

Resolution: The queues were cleared and the output type ZICH was processed successfully and was
received by the supplier.

Date of Resolution: 08/04/2013.

Incident: INC000008373160

Issue Logged: SAP-SNC - Delivery Notice issue. Inbound delivery not created for the purchase order
4700114056 item 30.

Analysis: The confirmation control key is maintained as ZSTD for item 30 due to which the inbound
delivery is not updated. For ICH purchase orders the confirmation control key should be ZICH.

Resolution: Please maintain the confirmation key as ZICH for the purchase order 4700114056 item 30.

Date of Resolution: 09/04/2013.

Incident: INC000008381132

Issue Logged: New Buyer Code for Alessandro Debiase in PAP system

Analysis: We have got two incidents INC000008381132 & INC000008373383 for the same request.

Resolution: Since the request is to create purchase group for the same user Alessandro Debiase I will
close one duplicate incident INC000008381132 and create a fix / repair CRQ with reference to incident
INC000008373383 to perform the changes.

Date of Resolution: 10/04/2013.

Incident: INC000008394655

Issue Logged: SAP-SNC malfunction unable to create delivery notice STEPHANE PIMONT

Analysis: The due qty was not updated for the scheduling agreement 5500000152: Item 60 & 110.

Resolution: Deleted the ASN using Modification account in IP1 system. After confirmation from
Stephane closing the incident.

Date of Resolution: 12/04/2013.

Incident: INC000008403627

Issue Logged: SAP-SNC malfunction unable to create delivery notice STEPHANE PIMONT

Analysis: The due qty was not updated for the scheduling agreement 5500000173: Item 60 & 100 in
SNC.

Resolution: Deleted the ASN using Modification account in IP1 system and due qty was updated in SNC.
After confirmation from Stéphane closing the incident.

Date of Resolution: 12/04/2013.

Incident: INC000007943284

Issue Logged: PO limit issue when changing the delivery date for the purchase order

Analysis: The Target value for the supplier was exceeded for the month and hence the system was not
allowing user to change the PO and was giving the error as Po limit exceeded.

Resolution: Since we feel this as a one-off case where the Po limit was exceeded and user was trying to
change the delivery date in the PO and was getting the error Po limit exceeded. Explained the same to
Matteo and after his confirmation closing the incident.

If you a face a similar issue in future request you to raise a new incident and we will fix the issue.

Date of Resolution: 16/04/2013.

Incident: INC000008275534

Issue Logged: Unable to create PO due to PO limit exceeded error.

Analysis: Users were not able to create the PO even though the outgoing value was not exceeded the
target value maintained in the table. We checked the standard table S012 for the supplier 90001151 for
the month of March and the outgoing value was different to that of the value displayed in the
ZMM_PO_LIMIT table. In the table ZMM_PO_LIMIT, the outgoing values were not getting updated if the
purchase order was created through ME59N or any other transaction apart from ME21N.

Resolution: We have made the changes in the program through fix / repair CRQ000001051317 to
update the outgoing value whenever a purchase order is created through any other transaction and
made the update as transaction independent. So whenever any changes are made to the PO the same
will be updated in the outgoing value. After confirmation from Matteo closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 16/04/2013.

Incident: INC000008367577

Issue Logged: Update Lot size 10 for the given list of materials for the plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: Updated the material master data as requested. After confirmation from David closing the
incident

Please do rate the incident to help us understand our service better

Date of Resolution: 19/04/2013.

Incident: INC000008490995

Issue Logged: B2B Idoc failure error.

Analysis: The Idoc 37170533 has failed with error "Material 00000133646 does not exist in plant 0009 /
country FR". The material is not extended to plant 0009 in SP1 system.

Resolution: Please get this material extended to plant 0009 and reprocess the Idoc to solve this error.
Material was extended and the issue was solved after reprocessing the Idoc.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/04/2013.

Incident: INC000008376771

Issue Logged: RDA not created against the project SMMM.2959.

Analysis: The activity SSAQ 0317 was defined as Internal activity due to which the PR (RDA) was not
created instead a planned order was created.

Resolution: Suggested to get the planned order converted to Purchase requisition with the help of user
Enrico who is having authorization to convert planned order to Purchase requisition. We had got similar
issue in the past with the incident INC000007666589 and Enrico had converted the planned order to
purchase requisition.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/04/2013.

Incident: INC000008477775

Issue Logged: SAP PAP UNABLE TO DELETE RDA n° 11469936 / ANDREA ZATTONI

Analysis: User was not able to set the deletion indicator for the purchase requisition.

Resolution: Please cancel the confirmation 1313649 using transaction code CO13 and the status will be
changed to Released, then delete the operation 30 in the production order 1100243656 and save the
production order. System will automatically set the deletion to the RDA 11469936.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/04/2013.

Incident: INC000008463463

Issue Logged: Unable to print material document 5002284257 on printer 118PR00016 in SP1.

Analysis: I checked the material document 5002284257 and the print parameters was earlier given as
‘1’ Individual slip in the material document 5002284257. Since there is no condition record maintained
for the print item ‘1’ the output was not determined in the material document.

Resolution: Please change the print parameter to 3 in the material document 5002284257. Once it is
changed to 3 the output will be determined automatically as the condition record is maintained against
Print item ‘3’ condition and it will be processed successfully. After confirmation from Grace Zhang
closing the incident

Please do rate the incident to help us understand our service better

Date of Resolution: 23/04/2013.

Incident: INC000008504210

Issue Logged: SDPACK information not received in SAP for the DN 24582599.

Analysis: Requested Geodis team to look in to this issue and they informed us that Packing list
PKL0014718 was not valided.

Resolution: Informed the same to Shen Chao and he confirmed that he has received the SDPACK
information and hence after his confirmation closing the incident

Please do rate the incident to help us understand our service better

Date of Resolution: 24/04/2013.

Incident: INC000008390314

Issue Logged: Change printer from PARMA_STP27 to 401PR00366 for the purchase group I20.

Analysis: Checked for the relevant condition record having the printer PARMA_STP27 for the purchase
group.

Resolution: Changed the printer from PARMA_STP27 to 401PR00366 in the condition record for the
output type ZISM using MN05 for the purchase group I20 with the help of Antonio Soliani. Hence closing
the incident

Please do rate the incident to help us understand our service better

Date of Resolution: 25/04/2013.

Incident: INC000008505217

Issue Logged: SNC issue - STEPHANE PIMONT - impossible to create ASN

Analysis: The due qty was not updated for the scheduling agreement 5500000152: Item 60 in SNC.

Resolution: The due qty was updated when checked in SNC for the SL 5500000152: Item 60. Informed
the same to Christine and hence closing the incident.

Incident: INC000008505627

Issue Logged: Error when processing service entry sheet 1000110374

Analysis: For the purchase order 7500069824 item 10 there are two service entry sheets 1000110371 &
1000110374 created. For the service entry sheet 1000110374 final entry status has been set. So it is not
possible to process this Service entry sheet. Instead you can accept the services for the service entry
sheet 1000110371 using ML81n.

Resolution: Please accept the services for the service entry sheet 1000110371 using ML81n, Go to
change mode and click on accept button. Will get the message as will be accepted and then you can
save the Service Entry sheet 1000110371. Please let us know for any further issues.

Please do rate the incident to help us understand our service better

Date of Resolution: 26/04/2013.

Incident: INC000008435344

Issue Logged: Update purchase group I70.

Analysis: Request from Mr. Colli to update the buyer I70 as follows:
Pezzani Nicola
tel.0521 9999568
fax 0521 999532

Resolution: Updated the purchase group I70 as requested through fix / repair CRQ000001244712 and is
now available in PAP production system. After confirmation from Andrea closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 02/05/2013.

Incident: INC000008505084

Issue Logged: Update purchase group I75.

Analysis: Request from MR. Colli requesting to update buyer I75 by changing the name of Mr. Andrea
Palu' with Mrs. Tiziana Saccani
tel.0521 999474
fax 0521 999532

Resolution: Updated the purchase group I75 as requested through fix / repair CRQ000001244712 and is
now available in PAP production system. After confirmation from Andrea closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 02/05/2013.

Incident: INC000008373383

Issue Logged: SAP CREATE BUYER FOR THE ACQUISITION IN SIDEL MANTOVA / Alessandro Debiase

Analysis:
Mr. ABOUARROUCHE requested to created a new buyer for Sidel Mantova:
Name: Alessandro Debiase
Tel.: 0376344273
Fax: 0376344240

Resolution: Created purchase group J14 for the buyer Alessandro Debiase and changes are moved to
PAP system. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 02/05/2013.

Incident: INC000008373383

Issue Logged: Add labels PRINTER to PAP account/MATTEO GAMBINI

Analysis:
After checking with Matteo we understood that the printer MANTOVA_STP21 should be assigned for the
user id 41001344 for the output type ZS17 similar to user id 40016033: Lorenzo Bonati

Resolution: As per the request printer MANTOVA_STP21 is assigned to user Matteo Gambini:
41001344 for the output type ZS17 in PAP system. The assignment is done in transaction code OMJR for
the output type ZS17 after opening the client in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 02/05/2013.

Incident: INC000008558581

Issue Logged: Unable to create automatic PO for the vendor 4635.

Analysis:
For the Vendor Automatic Purchase order Indicator is not activated, hence you are not able to convert
the Purchase requisition (RDA) to Purchase order automatically

Resolution: Please get the Automatic PO indicator activated for the vendor 4635 and then try to create
the PO through transaction ME59N. Please let me know if you face any issues.

Please do rate the incident to help us understand our service better

Date of Resolution: 02/05/2013.

Incident: INC000008578876

Issue Logged: Put the ZSTD confirmation key as default value when creating the PO for the plant 1004.

Analysis:
Checked the config under Define Order Confirmations for Inbound Deliveries and in this there is no entry
for the plant 1004.

Resolution: Since this is a new request, the changes cannot be handled by incident and hence requested
Christine to create a new functionality CRQ for this. Chrisitine confirmed that this is included in the RFC
and the incident can be closed.

Please do rate the incident to help us understand our service better

Date of Resolution: 03/05/2013.

Incident: INC000008492397

Issue Logged: Request to update the Workflow for the purchase group J05, J06 and J07.

Analysis:
Checked for the assignment in PPOSE transaction for the Organizational unit: Gruppo acquisti.

Resolution: As requested deleted assignment for the purchase group I79 & I18 and updated the
purchase group J05, J06 & J07.

Please do rate the incident to help us understand our service better

Date of Resolution: 03/05/2013.

PPOSE or PPOME

PFOE
Incident: INC000008578742

Issue Logged: Picked qty is Zero for the deliveries.

Analysis:
Picked qty were updated as Zero for the deliveries. When we checked with Geodis support team they
informed us that the when the PACK was validated the PICK was not validated because there were RF
issue. Hence zero picking qty was sent to SAP.

Resolution: Geodis team updated the interface file to relaunch the pick confirmation and the pick qty
were updated in the deliveries.

Please do rate the incident to help us understand our service better

Date of Resolution: 06/05/2013.

Incident: INC000008602940

Issue Logged: SAP B2B PO RFQ 3100019255 and 3100019257 TRANSFER PROBLEM/LUCIA LIU

Analysis:
The incident was updated with a mail from Catherine that the problem is solved.

Resolution: Requested Lucia to confirm about the same and confirmed us to close the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 06/05/2013.

Incident: INC000008460718

Issue Logged: Picked qty is Zero for the deliveries.

Analysis:
Picked qty were updated as Zero for the deliveries. When we checked with Geodis support team they
informed us that the when the PACK was validated the PICK was not validated because there were RF
issue. Hence zero picking qty was sent to SAP.

Resolution: Geodis team updated the interface file to relaunch the pick confirmation and the pick qty
were updated in the deliveries.

Please do rate the incident to help us understand our service better

Date of Resolution: 07/05/2013.

Incident: INC000008518229

Issue Logged: Data downloaded in excel for ZPO_PRICE report is not in correct format.

Analysis:
The data for PO 7500052791 was not downloaded in correct format into excel file.

Resolution: Suggested Matteo to download the data using excel option directly available in the output
screen. After confirmation from Matteo closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 07/05/2013.

Incident: INC000008590238

Issue Logged: Unable to cancel material document for the PO 4500864894.

Analysis:
I checked the screen shot and as per the error message user 102713 is processing the purchase order
4500864894 i.e. it is locked by your user id itself. The issue was caused due to some lock entries on
Friday 04/05/2013 and it is solved now.

Resolution: Please try to cancel the material document now and let me know if you face any issues.

Please do rate the incident to help us understand our service better

Date of Resolution: 08/05/2013.

Incident: INC000008622299

Issue Logged: Change printer from LOCL to 401PR00347 for the purchase group I42 and I50.

Analysis: Checked for the relevant condition record having the printer LOCL for the purchase group I42
& I50.
Resolution: Changed the printer from LOCL to 401PR00347 in the condition record for the output type
ZISM using MN05 for the purchase group I42 & I50 with the help of Antonio Soliani. Hence closing the
incident

Please do rate the incident to help us understand our service better

Date of Resolution: 10/05/2013.

Incident: INC000008603523

Issue Logged: Outgoing value is not updated in PO limit table for the supplier 2002657.

Analysis: Outgoing value was not updated in PO limit table for the supplier 2002657 even though Pos
were created for this supplier. Similar issue was raised in the past with incident INC000008275534 and
we had analyzed that the table is not getting updated if PO is created other than ME21n transaction.

Resolution: We have changed the logic in the program through fix / repair CRQ000001051317 to
update the table ZMM_PO_LIMIT whenever there is any changes to the PO value and the changes are
now in PAQ system. Please perform the testing and provide the test results so that we can move the
changes to PAP system and these kind of issues will be solved.

Please do rate the incident to help us understand our service better

Date of Resolution: 10/05/2013.

Incident: INC000008581832

Issue Logged: Change Release code 17 from Roberto Schianchi to Giorgio Rocca.

Analysis: Release code 17 is assigned to Roberto Schianchi.

Resolution: As requested release code 17 is changed to Giorgio Rocca through fix / repair
CRQ000001288616. The changes are now available in PAP production system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 14/05/2013.

Incident: INC000008654962

Issue Logged: Change printer from 401PR00403 to 401PR00347 for the purchase group I08, I09, I10,
I12, I75.
Analysis: Checked for the relevant condition record having the printer 401PR00403 for the purchase
group I08, I09, I10, I12, I75.

Resolution: Changed the printer from 401PR00403 to 401PR00347 in the condition record for the
output type ZISM using MN05 for the purchase group I08, I09, I10, I12, I75 with the help of Antonio
Soliani. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 15/05/2013.

Date of Resolution: 10/05/2013.

Incident: INC000008558345

Issue Logged: Change release strategy Q1.

Analysis: User requested to update release code 61 and remove the release code 23 and 38 in
the release strategy Q1.

Resolution: As requested updated release code 61 and remove the release code 23 and 38 in the
release strategy Q1 through fix / repair CRQ000001293983. The changes are now available in PAP
production system. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 17/05/2013.

Incident: INC000008612007

Issue Logged: Change purchase group J05, J06 & J07.

Analysis: User requested to update purchase group as below.

J05: MARIO BARTOLETTI

J06: LUCA TONGHINI

J07: RUGGERO MAGGI

Resolution: As requested updated purchase group J05, J06 & J07 through fix / repair
CRQ000001298122. The changes are now available in PAP production system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 17/05/2013.

Incident: INC000008684572

Issue Logged: User had assigned Pur.Grp 692 to printer 101PR00020. But when the user creates PO with
the Pur.Grp 692, NEU message is always created with 101PR00047."

Analysis: I checked the condition record for the output type NEU with purchase group 692 and printer
101PR00047 is assigned in this condition record. Hence you are getting the printer as 101PR00047 every
time in the purchase order.

Resolution: In order to have the printer 101PR00020 for the purchase orders with purchase
group 692, please change printer in the condition record for the combination of purchase group
for the output type NEU. Same as been explained in detail over email. Please let us know for any
issues/ further help required on this incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 20/05/2013.

Incident: INC000008655554

Issue Logged: Request to create NEW Release Strategy for LUCA BETTOCCHI.

Analysis: Since this a new change request, the changes cannot be handled through incident.

Resolution: Please raise a new functionality CRQ for the release strategy creation. After
confirmation from Matteo closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 21/05/2013.

Incident: INC000008727214

Issue Logged: Request to provide SQ01 authorization for the user Alessi 252926

Analysis: As per the update in ITSM we understood that the query to be updated for the user
Alessi(252926) similar to Laetitia LEMAISTRE (102974). Later Paolo confirmed that the request is to only
provide authorization to SQ01 transaction to user Alessi(252926).

Resolution: SQ01 authorizations has been given to user Alessi(252926) in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 21/05/2013.

Incident: INC000008778902

Issue Logged: Purchase order 4500894021 unit of measure issue.

Analysis: User had entered unit of measure as M and in PO print out it was displayed as CM. We
checked the smart form and it is defined to fetch the unit of measure value from Order price unit field.
Since the order price unit maintained is in CM, the same is displayed in the PO printout format as
designed.

Resolution: In order to have the values displayed as M in the PO print format, please change the
price unit to 1 in place of 100 and Order price unit as M in place of CM.

Please do rate the incident to help us understand our service better

Date of Resolution: 31/05/2013.

Incident: INC000008749438

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004, vendor 2004917
with reference to Vendor 600253. Delete Source list for the Vendor 600253 and create Source list for
the Vendor 2004917 for the plants 001 - 002 - 004- 005 - 009..

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and Source list changes has been done in SP1 system. Hence
closing the incident.

Date of Resolution: 04/06/2013.

Incident: INC000008798111

Issue Logged: Request to update info record for the purchase org 1003, Plant 0005, vendor 2003021.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record changes has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 04/06/2013.

Incident: INC000008831156

Issue Logged: Request to create new SAP storage locations in plant 0012.

Analysis: Storage location creation cannot be handled under incident and hence requested Jackie to
raise a new functionality CRQ.

Resolution: Jackie Olsen confirmed to open a new functionality CRQ. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 07/06/2013.

Incident: INC000008810934

Issue Logged: Run time error when creating Purchase requisition for the material IT001084601.

Analysis: We debugged this issue in PAP system and found that the issue was happening due to some
invalid characters maintained in the Purchase order text of the material IT001084601.

Resolution: Deleted the Purchase order text in debugging mode and entered new PO text given by
Emanuel and the issue was solved. After confirmation from Emanuela closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 10/06/2013.

Date of Resolution: 04/06/2013.

Incident: INC000008804081

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004,
vendor 212062.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list changes has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 13/06/2013.

Incident: INC000008896716

Issue Logged: Request to update 3941 materials for plant 0004, storage location 1004, 1005, 1006 &
1007 and Sales views for the sales area PRSA/CL/BO & PRSA/FI/BO.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request material master changes has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 13/06/2013.

Incident: INC000008857966

Issue Logged: Request to change release strategy for the user Ricco Massimo.

Analysis: Requested Matteo’s help to understand for which release strategy the changes has to be
done and he confirmed the changes are already in place.

Resolution: Since there are no changes to be carried out for release strategy, we are closing the
incident upon confirmation from Matteo.

Please do rate the incident to help us understand our service better

Date of Resolution: 17/06/2013.

Incident: INC000008916851

Issue Logged: Request to update Purchase Group 558, Z58, J58, A58 and PL8 in SP1 system

Analysis: Since the changes are not transportable, I updated the purchase group data in SC1 system and
requested for BA validation.

Resolution: After Validation from Matteo, the changes are updated in SP1 system using modification
account. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 17/06/2013.

Incident: INC000008964502

Issue Logged: Unable to create Purchase order.

Analysis: User 40016022 was accessing Purchase requisition (RDA) when Andrea was trying to create
PO; hence Andrea was getting error as Purchase requisition locked by user 40016022.

Resolution: Suggested to create the Purchase order again and Andrea was able to create the Po. After
confirmation from Andrea closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 18/06/2013.

Incident: INC000008888370

Issue Logged: Error when cancelling GR for the inbound delivery 200233880

Analysis: Usage decision cannot be reversed once it is accepted.

Resolution: Usage decision cannot be reversed once it is accepted, informed the same to Grace Zhang
in Weekly meeting and Grace agreed to close the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 18/06/2013.

Incident: INC000008967293

Issue Logged: Change the printer by default in PAP from 401PR00366 to 401PR00350 for the purchase
group I35.

Analysis: Checked for the relevant condition record for the purchase group I35 for the output type
ZISM.

Resolution: Changed the printer for the purchase group I35 from 401PR00366 to 401PR00350 for the
output type ZSIM in PAP system. After confirmation from Nelson, closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 20/06/2013.

Incident: INC000008892229

Issue Logged: Activate WM-PP interface for new supply area "EMB_SOFLOG"

Analysis: Fix / repair CRQ000001370090 created to perform the changes.

Resolution: As per the request WM-PP interface is activated for the new supply area "EMB_SOFLOG".
Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 20/06/2013.

Incident: INC000008957585

Issue Logged: Change purchase group I34

Analysis: User requested to update purchase group with phone no: 0521 999291 and

fax no: 0521 999401

Resolution: As requested updated purchase group I34 through fix / repair CRQ000001388130.
The changes are now available in PAP production system. As per confirmation from Salvatore
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 27/06/2013.

Incident: INC000008957606

Issue Logged: Change purchase group I27, I30 & I35

Analysis: User requested to update purchase group I27, I30 & I35 with fax no: 0521 999401.

Resolution: As requested updated purchase group I27, I30 & I35 with fax no: 0521 999401
through fix / repair CRQ000001388130. The changes are now available in PAP production system.
As per confirmation from Nelson closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 27/06/2013.

Incident: INC000009032783

Issue Logged: Change purchase group I27.

Analysis: User requested to update purchase group I27 fax no: 0521 999401.

Resolution: As requested updated purchase group I27 with fax no: 0521 999401 through fix /
repair CRQ000001388130. The changes are now available in PAP production system. Hence
closing the incident.Please do rate the incident to help us understand our service better

Date of Resolution: 27/06/2013.

Incident: INC000009039455

Issue Logged: Assign Printer 401PR00347 for purchase group I76.

Analysis: User requested to update printer 401PR00347 for the PO created with purchase group
I76. Checked for the relevant output type and found that ZSIM is the output type used to print
the Purchase orders.

Resolution: Requested BA approval to change the condition record in PAP system. After
validation from BA, changed the condition record for the output type ZSIM with printer
401PR00347 and informed the user. After confirmation from Bruno closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 28/06/2013.

Incident: INC000008923361

Issue Logged: Assign Printer 331PR99989 for the user 253105 to print Goods receipt documents in SP1.

Analysis: User requested to update printer 331PR99989 for Goods receipt documents. Checked
for the relevant output type based on the example material document 5002315394 given by the
user and found that WE03 is the output type used to print the material document for the user
253105.

Resolution: Printer 331PR99990 was maintained for the combination of output type: WE03, Plant 0004,
Storage location: 1004 and User group: CQ in OMJ4 transaction and changed the printer to
331PR99989 with modification account after validation from BA. Requested Pierre to check the print
and Pierre informed that it is working fine. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 01/07/2013.

Incident: INC000008998655

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004, vendor 212062.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record changes has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 02/07/2013.

Incident: INC000009084287

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record changes has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 03/07/2013.

Incident: INC000009098827

Issue Logged: Assign Printer 401PR00436 for purchase group I70.

Analysis: User requested to update printer 401PR00436 for the PO created with purchase group
I70. Checked for the relevant output type and found that ZSIM is the output type used to print
the Purchase orders.

Resolution: Requested BA approval to change the condition record in PAP system. After
validation from BA, changed the condition record for the output type ZSIM with printer
401PR00436 and informed the user. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 05/07/2013.

Incident: INC000008969827

Issue Logged: Delete Release strategy N1

Analysis: Matteo Requested to Delete release strategy N1 as it is no longer used.

Resolution: As requested Release strategy N1 has been deleted with fix / repair
CRQ000001408467. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 05/07/2013.

Incident: INC000009108740

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 08/07/2013.

Incident: INC000008770060

Issue Logged: Dump error “GETWA_NOT_ASSIGNED” when creating purchase order.

Analysis: The dump is occurred for the materials having Item category group as BANC in the material
master for the sales area PRSA, FI. When the item category group is BANC for the material, while
creating the purchase order for the material sales order simulation is happening in the background to
fetch the PR00 price and update it in ZPRI condition type of the Purchase order. During this simulation
COPA values are checked and it is trying to fetch some values from billing document and since there is
no billing document for this simulated sales order the purchase order goes to dump.

Resolution: We fixed this error by making the changes in the program ZXKKEU11 so that at the time of
creation of purchase order COPA values are not triggered. The changes were moved to production with
fix / repair CRQ000001403985 and the issue was solved.

Please do rate the incident to help us understand our service better

Date of Resolution: 15/07/2013.

Incident: INC000008711512

Issue Logged: Dump error “GETWA_NOT_ASSIGNED” when creating purchase order.

Analysis: The dump is occurred for the materials having Item category group as BANC in the material
master for the sales area PRSA, FI. When the item category group is BANC for the material, while
creating the purchase order for the material sales order simulation is happening in the background to
fetch the PR00 price and update it in ZPRI condition type of the Purchase order. During this simulation
COPA values are checked and it is trying to fetch some values from billing document and since there is
no billing document for this simulated sales order the purchase order goes to dump.

Resolution: We fixed this error by making the changes in the program ZXKKEU11 so that at the time of
creation of purchase order COPA values are not triggered. The changes were moved to production with
fix / repair CRQ000001403985 and the issue was solved. Hence closing the incident.
Please do rate the incident to help us understand our service better

Date of Resolution: 15/07/2013.

Incident: INC000009140686

Issue Logged: Update GR processing time for the given list of materials for the plant 0005.

Analysis: Checked for the relevant LSMW (Project ISL, Sub project: Material, Object: MARC) in SC1 and
uploaded the data in SC1. Requested user and BA approval to upload the data in SP1.

Resolution: Updated the GR processing time as 5 for the given list of materials in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 16/07/2013.

Incident: INC000009140816

Issue Logged: Request to update Purchase Group 208 from T.NIEL to B.ALESSI in SP1 system.

Analysis: Since the changes are not transportable, I updated the purchase group data in SC1 system and
requested for BA validation.

Resolution: After Validation from Paolo, the changes are updated in SP1 system using modification
account. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 17/06/2013.

Incident: INC000009141702

Issue Logged: Request to create material master in SP1 system.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: Updated the material master data for the given list of materials in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Incident: INC000009141212

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 16/07/2013.

Incident: INC000009143864

Issue Logged: Request to update info record the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record update has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 16/07/2013.

Incident: INC000009144969

Issue Logged: Request to update internal comment in the material master in SP1 system.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: Updated the material master data for the given list of materials in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 16/07/2013.

Please do rate the incident to help us understand our service better

Incident: INC000009143209

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 16/07/2013.

Incident: INC000009089503

Issue Logged: Goods receipt issue

Analysis: With information provided in the email by the user, we were not able to analyze the issue.
Hence we had requested additional information with screen shots.

Resolution: After sending third chase mail to user it was reported to us that the issue was solved. Hence
we are closing this incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 19/07/2013.

Incident: INC000008812866

Issue Logged: Error when posting Goods receipt for the purchase order 7500083186 line item 960.

Analysis: When user is trying to post the Goods Receipt with reference to the outbound delivery
920246119 or with the STO 7500083186 item 960 he was getting error message as “PL Stock in transit
exceeded by 1 PC 00000121616 4004 SF20”. Purchase order is created for 6 pces and Outbound delivery
920246119 for 6 pces and Goods issue posted for 6 pces.

We checked the stock in transit for the material 00000121616 in plant 4004 and it was updated as 6
pces whereas in material master Plant stock it was updated as 5 pces due to which user was getting
error message as “PL Stock in transit exceeded by 1 PC 00000121616 4004 SF20”.

Resolution: We reported this inconsistency issue to SAP and they suggested us to implement check
reports in production system. After getting all approvals, the check report was implemented in
production system and was informed to SAP. Then SAP corrected the stock in transit qty to 6 Pces and
Diego was able to post the Goods receipt. After confirmation from Diego we are closing this incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 19/07/2013.

Incident: INC000009229757

Issue Logged: Request to change printer for the output type ZISM for the purchase group I67.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00352 for buyer group I67.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I67 for the output type ZISM in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/07/2013.

Incident: INC000009214328

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/07/2013.

Incident: INC000009106610

Issue Logged: Printing problem in purchase order

Analysis: User had given some screen sheets from which we were unable to analyze the issue.

Resolution: We had requested for additional information and we didn’t get any response from user. As
per chase process we are closing the incident. Still if you are facing any issues, we request you to raise a
new incident with complete issue details with screenshots.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/07/2013.

Incident: INC000009243148

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 22/07/2013.

Incident: INC000009240782

Issue Logged: Request to change printer for the output type ZISM for the purchase group I25.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00352 for buyer group I25.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I25 for the output type ZISM in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 24/07/2013.

Incident: INC000009245164

Issue Logged: Request to change printer for the output type ZISM for the purchase group I26.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00352 for buyer group I26.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I26 for the output type ZISM in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 24/07/2013.

Incident: INC000009264654

Issue Logged: Request to change printer for the output type ZISM for the purchase group I72.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00352 for buyer group I72.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I72 for the output type ZISM in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 25/07/2013.

Incident: INC000009254377

Issue Logged: Request to change printer for the output type ZISM for the purchase group I05.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00352 for buyer group I05.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I05 for the output type ZISM in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 25/07/2013.

Incident: INC000009139453

Issue Logged: Change purchase group I38.

Analysis: User requested to update purchase group I38 fax no: 0521 999401.

Resolution: As requested updated purchase group I38 with fax no: 0521 999401 through fix /
repair CRQ000001433632. The changes are now available in PAP production system. Hence
closing the incident.
Date of Resolution: 27/06/2013.

Incident: INC000009296682

Issue Logged: Request to change printer for the output type ZISM for the purchase group I05.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00352 for buyer group I05.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I05 for the output type ZISM in PAP system. Also the printer 401PR00365 is set as
default printer for Andrea.

Please do rate the incident to help us understand our service better

Date of Resolution: 31/07/2013.

Incident: INC000009262066

Issue Logged: Unable to cancel material document 5002268447.

Analysis: There is not stock to post the cancellation for the material document 5002268447 and hence
while posting getting error as deficit of stock of 1 pce for the material 0104899600B in the plant 0002
and storage location 0001.

Resolution: Please maintain the stock of 1 pce and then reverse the goods receipt.

Please do rate the incident to help us understand our service better

Date of Resolution: 31/07/2013.

Incident: INC000009255824

Issue Logged: Unable to create delivery using ME2O for the material CAZ040 in the plant 4004.

Analysis: We checked the stock for the material CAZ040 in the plant 4004 and there is a stock of 1 pce
in storage location SXTR. But while creating delivery getting error as deficit of stock of 1 pce. We
checked the requirements for the material CAZ040 and found that there is open delivery 0020097532
for 4 pces due to which the system is not allowing to create delivery for the material CAZ040 for 1 pce.

Resolution: In order to create delivery for the material CAZ040 for 1 pce, you need to maintain stock of
5 pces for the material CAZ040 then you would be able to create the delivery or cancel the existing
delivery 0020097532 item 10 if it is not required. Then the available stock of 1 pce becomes open and
can be used to create delivery for 1 pce.

Please do rate the incident to help us understand our service better

Date of Resolution: 31/07/2013.

Incident: INC000009257322

Issue Logged: Unable to post goods movement with 412 E movement type for the material GEA517.

Analysis: When user is trying to post the goods movement with 412 E movement type for the material
GEA517 he was getting error as “Blocco tipo mov con import = 0 GEA517 4004 412 H”. We checked the
material master and moving average price was updated as zero. When the price is zero, there is a
custom program written and at the time of posting it checks if the price is zero in MSEG. If it is zero, the
values will be checked in ZCIT015 table and will throw error at the time of posting.

Resolution: Requested BA approval to debug the issue in PAP system and while debugging we found
that the error will occur if moving average price is zero in material master. So we had requested Paolo to
maintain the moving average price in the material master to analyze further. After maintaining the price
in material master Antonio was able to post the goods movement. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 31/07/2013.

Incident: INC000009308387

Issue Logged: Cancel printing of goods receipt.

Analysis: Isabelle requested to cancel printing of goods receipt for the document created with user id F.
Lacaille (102673) and A. Delalandre (102488). Checked for the printer determination in Inventory
management for the users and printer 3265 were determined for printing. Also parameter id NDR was
assigned for printer determination in inventory management in the user profile F. Lacaille (102673) and
A. Delalandre (102488).

Resolution: Informed Isabelle that if the parameter id NDR is removed in the user profile then the
output will not be determined in the material document and hence printing doesn’t take place. After
approval from Isabelle deleted the parameter id NDR from user profile F. Lacaille (102673) and A.
Delalandre (102488). Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 01/08/2013.

Incident: INC000009308592

Issue Logged: Request to add user 40015627: VALERIA SANTOIEMMA in the classification of release
strategy /1 in PAP system

Analysis: Checked for the release strategy under which the user 40015627: VALERIA SANTOIEMMA is
assigned and found that it is assigned in the classification of release strategy B1.

Resolution: After validation from BA, deleted the user 40015627: VALERIA SANTOIEMMA from the
release strategy B1 and assigned in the release strategy /1 in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 01/08/2013.

Incident: INC000009141713

Issue Logged: Request to delete source list for the supplier 14636 in the plant 0004 for 630 materials.

Analysis: Deleted the source list in SC1 system and requested key user approval to delete in SP1
system.

Resolution: When checking the data in SP1 system, we found that 400 materials had unique source and
remaining 230 materials had multiple source of supply. In standard SAP we have option to delete based
on material and plant and cannot be deleted based on Vendor details. Since deleting based on Vendor is
a tedious job had requested David Lecomte advice to update and he suggested that user need to
provide a new vendor record to replace those data. This information was sent to Paolo and he suggested
to close the incident and will raise a new request if required in future to update the data.

Please do rate the incident to help us understand our service better

Date of Resolution: 01/08/2013.

Incident: INC000009327649

Issue Logged: Request to change printer for the output type ZSFX for the purchase group.

Analysis: Printer has to be changed to 401PR00356 instead of FAXPR01 for buyer group I05, I72, I67,
I25, J01, I26 & I68.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00356 for the
purchase group I05, I72, I67, I25, J01, I26 & I68 for the output type ZSFX in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 05/08/2013.

Incident: INC000009316104

Issue Logged: Request to update printer 401PR00142 for printing material documents.

Analysis: Checked for the relevant condition records in PAP system and.

Resolution: After BA validation updated the condition record for the output type ZE03 and changed the
printer to 401PR00142 for the user 40011495 in PAP system. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 05/08/2013.

Incident: INC000009318018

Issue Logged: Unable to create Purchase order with reference to Purchase requisition

Analysis: “Richiedente Servizio” field in the customer data tab of header details in the purchase order
was a mandatory field and since it was not filled during creation of purchase order user was getting
error.

Resolution: Suggested Andrea to maintain values in the field “Richiedente Servizio” and was able to
create the Purchase order 7500099345 with reference to RDA 11607781. After confirmation from
Andrea closing the incident.

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Date of Resolution: 05/08/2013.

Incident: INC000009313331

Issue Logged: Unable to create Purchase order with reference to Purchase requisition

Analysis: User was creating purchase order with order unit as CEN and was getting error as “UOM CEN
not maintained in EN language”.

Resolution: Had raised a fix / repair to define UOM CEN in EN language and was sent to Paolo for
approval. Paolo had asked additional information from Henri and Henri informed us that the problem
was with the Language in Vendor master and it was corrected. After confirmation from Paolo closing the
incident.

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Date of Resolution: 06/08/2013.

Incident: INC000009254391

Issue Logged: Request to change the layout in the MIRO transaction.

Analysis: User requested to change the layout in the MIRO transaction according to their requirements.
We checked the layout and the layout changes involves transport object which needs to be done in SD1
and then transported it to SC1 and then to SP1.

Resolution: Since this is a new requirement, requested Topaze to raise a new functionality CRQ. After
confirmation from Topaze closing the incident.

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Date of Resolution: 06/08/2013.

Incident: INC000009326082

Issue Logged: Request to assign printer PARMA_STP171 for the user 40015641.

Analysis: After gathering additional information, we understood that the changes to be done for the
Condition type ZS16, ZS18, ZS17, ZS12, ZS13 and ZS14 in PAP system.

Resolution: Requested BA validation to open the client and updated the printer for the Condition type
ZS16, ZS18, ZS17, ZS12, ZS13 and ZS14 in PAP system using OMJR for the user 40015641.

Please do rate the incident to help us understand our service better

Date of Resolution: 07/08/2013.

Incident: INC000009356047

Issue Logged: Double entry in the MD04 screen for the PO 4500903651 in SP1 system.

Analysis: Checked the MD04 screen and found that it is happened due to some inconsistency. Informed
Catherine to delete the AB line from the Purchase order and reenter the AB confirmations.

Resolution: AB line was deleted by Catherine and confirmed that it is fine now. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 07/08/2013.

Incident: INC000009352642

Issue Logged: Request to change printer for the output type ZISM for the purchase group I67.

Analysis: Printer has to be changed to 401PR00365 instead of 401PR00356 for buyer group I67.

Resolution: Checked for the relevant condition record and updated the printer to 401PR00365 for the
purchase group I67 for the output type ZISM in PAP system.

Please do rate the incident to help us understand our service better

Date of Resolution: 12/08/2013.

Incident: INC000009384602

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 19/08/2013.

Incident: INC000009411844

Issue Logged: Request to update info record and source list for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record and source list update has been done in SP1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 19/08/2013.

Incident: INC000009392121

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record update has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 19/08/2013.

Incident: INC000009463647

Issue Logged: Unable to cancel RDA 0046210240/00010.

Analysis: I analyzed this issue further and found that for the sales order 22362538 item 15 outbound
delivery and Invoice has been processed. Hence you would not be able to set the reason for rejection in
sales order.

Resolution: In order to cancel the RDA there are two options.

1) Create a purchase order against purchase requisition (RDA) 0046210240/00010 using

transaction code ME21N and save the purchase order. Then go to ME52N and set the deletion
indicator manually for purchase requisition (RDA) 0046210240/00010. It will allow you to set the
deletion indicator. Then set the deletion indicator for the purchase order which was created in
earlier step if it is not required.
2) Sales order 22362538 item 15 is having subsequent documents i.e. Goods issue and Billing
invoice has been posted. In order to cancel the RDA, you need to cancel the Billing invoice
0090674419 item 15 using transaction code VF11 and then cancel the goods movement done
for the delivery 0024576951 item 10 using VL09. After reversing goods issue, go to VA02 and
delete the schedule lines in the sales order item 15, which will set the deletion indicator in the
RDA automatically.

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Date of Resolution: 23/08/2013.

Incident: INC000009463164

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.
Resolution: As per the request info record update has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 26/08/2013.

Incident: INC000009315934

Issue Logged: Request to update purchase group I06, I42 & I50.

Analysis: User requested to update Fax no for the purchase group I06, I42 & I50.

Resolution: As per the request purchase group changes are done with fix / repair CRQ000001472064
and the changes are moved to PAP system. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 26/08/2013.

Incident: INC000009315934

Issue Logged: Request to update purchase group.

Analysis: User requested to update fax no for the purchase group I05, I72, I67, I25, J01, I26, I68 to 0521
999496

Resolution: As per the request purchase group changes are done with fix / repair CRQ000001472064
and the changes are moved to PAP system. Hence closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 26/08/2013.

Incident: INC000009513674

Issue Logged: Request to update info record for the purchase org COMP, Plant 0004.

Analysis: Checked for the relevant LSMW in SC1 and uploaded the data in SC1. Requested user and BA
approval to upload the data in SP1.

Resolution: As per the request info record update has been done in SP1 system. Hence closing the
incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 26/08/2013.

Incident: INC000009567134

Issue Logged: Request to open MM period for the company code SIDL.

Analysis: MM period was set to 08 2013 and user was getting error when posting goods movement.

Resolution: As per the request MM period is opened for the period 09 2013 for the company code SIDL
and others. Hence closing the incident.

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Date of Resolution: 04/09/2013.

Incident: INC000009573855

Issue Logged: Error when posting GR for the PO 7500095513 & 7500093597.

Analysis: For the PO 7500093597 item 10, for the subcomponent (J37000005) requirement qty is 4
pces. The stock provided to vendor is 2 pces whereas requirement is for 4 pces; hence you are getting
error as deficit of stock for 2 pces for the material J37000005. For the PO 7500095513, for the
subcomponent (04269137101) requirement qty is 2 pces and stock is available now.

Resolution: Please send another 2 pces of stock to subcontracting vendor using 541 movement type
and then post the Goods receipt for the PO 7500093597 item 10 and also post the GR for the PO
7500095513 as the stock is available now. After confirmation from Cristina closing the incident.

Please do rate the incident to help us understand our service better

Date of Resolution: 04/09/2013.

Incident: INC000009581750

Issue Logged: Unable to reprocess output type ZB2B for the purchase order 3500002148.

Analysis: For the Purchase order 3500002148, sales order 911007772 has been created in Parma
system with output type ZB2B at the time of creation of the purchase order.

Resolution: As per the B2B process if there are any changes to the purchase order, ZB2B output will be
created but it cannot be processed by Idoc as the partner profile is not defined for the changes in the
purchase order. Instead a email notification will be sent to the distribution list about the changes and
the sales order administrator has to perform those changes in the Sales order manually. After
confirmation from Bella closing the incident.

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Date of Resolution: 04/09/2013.

Incident: INC000009605356

Issue Logged: Sales order not created with reference to purchase order 3500002153.

Analysis: Idoc 39275510 which has to create sales order with reference to purchase order 3500002153
has failed with error “Enter a reference” in SP1 system. We analyzed further and noticed that Customer
Material number was not maintained in the quotation 951515 line item 340 due to which while creating
sales order it was failing with error Enter a reference.

Resolution: Suggested Lucia to maintain the customer material number in the quotation 951515 for the
line item 340 using VA22 transaction and to reprocess the Idoc 39275510 after maintaining. The actions
were performed by Sylvian and Sales order 22386420 was created with reference to Purchase order
3500002153. After confirmation from Lucia closing the incident.

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Date of Resolution: 11/09/2013.

Incident: INC000009637071

Issue Logged: Unable to post Goods receipt.

Analysis: While posting Goods receipt with reference to PO 1400017051, user was getting account
determination error. I checked the materials 99000526334, 99000526335 & 99000473446 and for these
valuation class is maintained as 6110 and G/L account is not maintained against this valuation class for
the transaction event key WRX in Account determination due to which the error is occurring.

Resolution: Suggested Jackie to change the valuation class in the material master 99000526334,
99000526335 & 99000473446. Before changing material master please set deletion indicator for the PO
1400017051 line items 10, 20, 30 & 40, else it will not allow you to change the valuation class as open
purchase order shouldn’t exist while changing valuation class. Then change in the material master to
required valuation class for eg: 3301.

Once the valuation class is changed, remove the deletion indicator from the PO 1400017051 line items
10, 20, 30 & 40 and then process the Goods receipt.

The above instructions worked and after confirmation from Jackie closing the incident.

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Date of Resolution: 12/09/2013.

Incident: INC000009680144

Issue Logged: B2B order not received in PAP for the PO 3500002181

Analysis: Checked for the inbound Idoc in PAP system and it was in 64 status and hence the Sales order
was not created.

Resolution: Reprocessed the Idoc using BD87 and the Idoc was processed successfully and Sales order
911007810 has been created with reference to purchase order 3500002181 in PAP system. After
confirmation from Bella closing the incident.

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Date of Resolution: 18/09/2013.

Incident: INC000009685389

Issue Logged: B2B order not received in PAP for the PO 3500002185

Analysis: Checked for the inbound Idoc in PAP system and it was in 64 status and hence the Sales order
was not created.

Resolution: Reprocessed the Idoc using BD87 and the Idoc was processed successfully and Sales order
911007804 has been created for the Purchase order 3500002185 in PAP system. After confirmation
from Bella closing the incident.

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Date of Resolution: 18/09/2013.

Incident: INC000009692934

Issue Logged: Unable to post invoice for consignment vendor 2003602.

Analysis: User was getting error as unable to determine tax code. Checked for the info record data for
the material: 01149151402, Vendor: 2003602, purchase org: COMP and plant: 0005 combination and
tax code was not maintained in the info record. Hence user was getting error when trying to settle the
invoice using MRKO.

Resolution: Suggested Pierre to maintain the tax code in the info record and then to process the invoice
using MRKO.

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Date of Resolution: 20/09/2013.

Incident: INC000009707595

Issue Logged: Activate WM-PP interface for new supply area 301-302-303-304.

Analysis: Delivery was not getting created with reference to production order as supply area was not
assigned to delivery type.

Resolution: As per the request WM-PP interface is activated for the new supply area 301-302-303-304.
Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 24/09/2013.

Incident: INC000009743024

Issue Logged: Update material master data for the plant 4002, warehouse 412.

Analysis: Request to update material master data for the plant 4002, warehouse 412 with storage bin =
blank for the storage type M01 & M02.

Resolution: As per the request Material master data has been updated in PAP system. Hence closing
the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 30/09/2013.

Incident: INC000009768241 / INC000009768435 / INC000009768445

Issue Logged: Request to block Vendor master at purchase organization level.

Analysis: We tried to update the Vendor master by MASS transaction and couldn’t be updated due to
batch input error. We created a new LSMW to block the vendors in PAQ system and requested BA
validation to import the same in PAP system.

Resolution: Blocked the given list of vendors at purchase organization level. Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 08/10/2013.

Incident: INC000010132716

Issue Logged: Idoc 40558610 has not been sent to Geodis.

Analysis: We checked the Idoc 40558610 in SAP and it has been posted successfully and also sent out
from PI.

Resolution: We checked the Idoc 40558610 in SAP and it has been posted successfully and also sent out
from PI. Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 18/11/2013.

Incident: INC000010141984

Issue Logged: Error when cancelling material document 5002383906.

Analysis: While cancelling material document 5002383906 user was getting error that the material
document cannot be cancelled as the GR was posted with reference to inbound delivery.

Resolution: Suggested user to cancel the material document using Transaction MIGO and select option
cancellation. User was able to cancel the material document as instructed and after confirmation from
Jean-Edouard closing the incident.

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Date of Resolution: 19/11/2013.

Incident: INC000010168501

Issue Logged: Sales order not displayed in MD04 list

Analysis: Sales order 22395394 was not displayed in MD04 list for the material 05000000712 in the
plant 0009.

Resolution: User had manually changed the line item in the sales order after which the Sales order was
displayed in MD04 list. After confirmation from Sylvian closing the incident.

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Date of Resolution: 19/11/2013.

Incident: INC000010168501

Issue Logged: Request to reprocess the ASN for orders 4700129677, 4700129675 & 4700132109.

Analysis: Idoc which has to create ASN were failed due to deletion indicator set in the PO line items.

Resolution: Deletion indicator was removed by the user and we reprocessed the Idocs after which ASNs
were created. Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 19/11/2013.

Incident: INC000010161694

Issue Logged: Request to add new fields for query MM-PAR-ARTICLE

Analysis: Checked with Christine to add new fields minimum lot size, maximum lot size and rounded
value to the query MM-PAR-ARTICLE and she informed that this is a new functionality CRQ and also
need to check further if any other query is already displaying this data.

Resolution: As per confirmation from Christine we are closing this incident and they will be raising a
new functionality CRQ if required.

Please do rate the incident to help us understand our service better.

Date of Resolution: 19/11/2013.

Incident: INC000010219607

Issue Logged: Sales order not created in PAP with reference to PO 3500002386.

Analysis: Idoc 467766907 which has to create sales order with reference to purchase order 3500002386
has failed with error “Terms of payment V060 are not defined” in PAP system.

Resolution: Changed the terms of payment to V006 in Idoc 467766907 and reprocessed the Idoc after
which Sales order 911008151 was created. Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 19/11/2013.

Incident: INC000010240434

Issue Logged: Unable to perform GR for the PO 4500917864 & 4500917873.

Analysis: For the below Purchase orders, confirmation control key is entered as ICH, but the PO doc
type is not an ICH Purchase order. With confirmation control ZICH system expects an ASN against which
you can post the GR. Since in this case there is no ASN, it is giving error as PO has no items.

Resolution: Please remove the confirmation control key in the purchase order and keep it blank. Then
try to post the GR and let us know if you face any issues.

Please do rate the incident to help us understand our service better.

Date of Resolution: 02/12/2013.

Incident: INC000010241809

Issue Logged: ASN not updated for the PO 4700130415.

Analysis: Idoc 40452530 has failed with error PO item deleted and hence ASN was not processed.

Resolution: Deletion indicator was removed from the PO and we reprocessed the Idoc after which
200265278 was created. Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 02/12/2013.

Incident: INC000010241809

Issue Logged: ASN not updated for the PO 4700130415.

Analysis: Idoc 40452530 has failed with error PO item deleted and hence ASN was not processed.

Resolution: Deletion indicator was removed from the PO and we reprocessed the Idoc after which
200265278 was created. Hence closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 02/12/2013.

Incident: INC000010285458

Issue Logged: Unable to create delivery in the transaction ZWRH013

Analysis: While creating delivery for the supplier 90000949 in the transaction ZWRH013, user was
getting error as “Essential parameters are missing”. When we checked the customer master 903193,
shipping conditions were maintained as Y0. But for shipping condition Y0, shipping point determination
was not defined for the plant 4002. Hence user was getting this error.

Resolution: Suggested user to change the shipping condition in the customer master to Y2 after which
they will be able to create the delivery as shipping point determination is defined for shipping condition
Y2.

Please do rate the incident to help us understand our service better.

Date of Resolution: 12/12/2013.

Incident: INC000010223665

Issue Logged: Unable to modify supplier 2005340

Analysis: For the supplier 2005340, field Credit memo terms of payment (Cond. Pmt avoirs) was not
available for updating. When checked the account group settings 0002, the field was suppressed and
hence user was not able to see this field for the supplier 2005340.

Resolution: Since this is a new request to change the account group 0002 for the field Credit memo
terms of payment (Cond. Pmt avoirs), we have requested Topaze to raise a new functionality CRQ as it
cannot be handled under incident. Hence we are closing this incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 13/12/2013.

Incident: INC000010250906

Issue Logged: Error when performing goods receipt.

Analysis: User was getting error while performing GR as the materials were not extended to warehouse
MOU.

Resolution: Confirmation from Christine to close the incident and suggested us that they will have a
discussion with business on master data update.

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Date of Resolution: 13/12/2013.

Incident: INC000010244479

Issue Logged: Request to update the table YMM_CFX_SUP_DOC for the supplier 917799.

Analysis: Updated the table in SC1 system and requested BA validation to update the same in SP1
system.

Resolution: As per the request we have updated the table YMM_CFX_SUP_DOC in sp1 system. Hence
closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 13/12/2013.

Date of Resolution: 13/12/2013.

Incident: INC000010212828

Issue Logged: Gebo : Unable to send fax for the supplier 90002739.

Analysis: PO fax functionality is not implemented in GEBO system.

Resolution: As agreed during GEBO project, Gebo users can’t use faxination and so can’t manage PO
sending by fax directly from SAP. As per confirmation from Matteo closing the incident.

Please do rate the incident to help us understand our service better.

Date of Resolution: 19/12/2013.

Incident: INC000010221945

Issue Logged: Material Status deleted by the user XP1CLNT001.

Analysis:

The changes in the material master are due to the information sent from Geodis system to SAP through
MATMAS Idoc 32923017. The information is sent for weight and UOM, but for material status blank
information was sent. Hence the material status was changed from 08 to blank.

Resolution: The program was working as designed and informed the same to business. They requested
us that this field should not be changed by MATMAS Idoc if it doesn’t contain any value. As per the
request we have fixed the issue by fix / repair CRQ000001680262 and the changes are now available in
Production system. Hence we are closing the incident.
Please do rate the incident to help us understand our service better.

Date of Resolution: 19/12/2013.