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"Swiggy Strike": Case Study

The food delivery executives of Swiggy in Kochi, Kerala and Musheerabad, Telangana protested against changes to their payment scale made without notification. In Kochi, over 500 workers went on strike for indefinite period against reduced payment scale. They called off the strike after Swiggy management agreed to meet with them but said they would resume striking in a week if demands were not met. Delivery workers also protested in Musheerabad demanding job security, end of harassment, insurance for families of workers killed on job, and implementation of benefits withdrawn by Swiggy.

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Ravi Jindal
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413 views

"Swiggy Strike": Case Study

The food delivery executives of Swiggy in Kochi, Kerala and Musheerabad, Telangana protested against changes to their payment scale made without notification. In Kochi, over 500 workers went on strike for indefinite period against reduced payment scale. They called off the strike after Swiggy management agreed to meet with them but said they would resume striking in a week if demands were not met. Delivery workers also protested in Musheerabad demanding job security, end of harassment, insurance for families of workers killed on job, and implementation of benefits withdrawn by Swiggy.

Uploaded by

Ravi Jindal
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CASE STUDY

ON

“SWIGGY STRIKE”
Masters of Business Administration

[batch: 2018 – 2020]

Submitted to: Submitted by:

Dr. N MALTI Shweta Chopra

Rollno:12012303918

(MBA-3B)

DELHI INSTITUTE OF ADVANCE STUDIES

Plot No.6, sector-25,Rohini,Delhi-110085


(NAAC Accredited ‘A’ Grade Institute)

(Approved by AICTE & Affiliated with GGSIP University for B.COM(H),BBA,MBA&MCA


Programmes)

(An ISO 9001:2015 Certified Institution)


STRUGGLE OF SWIGGY WORKERS CONTINUES:
Food delivery executives protest in kochi
and musheerabad
According to the workers, the payment scale had been
changed without any intimation from the management
to the workers.
REPORT 01 JUNE 2019
The food delivery executives of swiggy in kochi, kerala,
and Musheerabad, Telangana, are protesting against
continuing wage issues.
Swiggy, an aggregated platform of restaurants which
offers online service to the customers, has been making
news for its anti-worker policies.
In kochi, an indefinite strike was launched against the
reduction in payment scale. More than 500 workers
actively participated in the strike since Tuesday, May 28.
As the management has agreed to meet the demands of
the workers, the strike was temporarily called off on
Friday. The workers, however, have made it clear that
they would resume the strike after a week if the
management fails to fulfill the promises.
“The company has sought a week to complete the office
formalities to restore our benefits. The decisions
regarding the benefits are taken at their head office in
Bengaluru. If the company fails to honour the deadline,
they will have to face a more intense protest,”said a
delivery parter working at the company office in
kakkanad.
According to the workers, the payment scale had been
changed without any intimation from the management
to the workers. As per the earlier scale, the workers had
been getting a minimum of Rs 25 for delivering food
within 4 km and there was additional Rs 5 for each extra
kilometer. But, the new scale has been set as Rs 25 for 5
km. The Swiggy management has also taken away the
waiting charges for the delivery workers.
“The new scale had been implemented from last Monday
without information,” one of the protesting workers.
“The management functions in the way they please
without giving a thought about the workers here. They
change the pay scale whenever they want and take off
incentives without discussing with us. All of a sudden we
receive messages saying such and such changes have
been made in pay scale, waiting charge etc.,” the delivery
executive said.
Earlier, a delivery executive used to get upto Rs 1,000 by
working 12 hours. Now, the same person has to work 16
hours to earn the same amount.
“The ads seeking executives for Swiggy say that a person
can earn minimum Rs 15,000-20,000 a month. But the
reality is different. At the end of the day, we earn a
meagre amount unlike in those ads,” said a person who
has been working with Swiggy.
The workers have also decided to approach the
government. “we will register our complaint regarding
this with the District Collector and Labour Officer,” said a
delivery executive.

PROTEST IN MUSHEERABAD
While the Swiggy workers in Musheerabad stageda
demonstration in front of the labour Department office
on Friday, May 31, demanding steps to put an end to the
harassment of workers by the management. The
protesting workers are demanding pay parity among the
workers.
The workers are allegedly being paid less than what they
had been promised. During the demonstration led by All
India Trade Union Congress, the workers pointed out
that the lives of 36,000 Swiggy workers became
uncertain because of the anti-worker policies of the
management. They also said that as many as 20 workers
were killed in various accidents in the recent past.
The protesting workers have alleged that the time
workers are:
 getting only Rs 25 on each order through the
management had promised Rs 60.
 Job security,
 Steps to stop harassment of workers,
 Payment of Rs 20 lakh insurance to the families of
each worker killed in accidents,
 Implementation of ESI and PF facilities,
 Continuance of the old incentive policy,
 Payment of additional Rs.30 for each late-night
order etc.,
These are the main demands which have been raised
by the workers.

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