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The document describes Unifi Mobile #BEBAS reload vouchers which allow customers to purchase prepaid credit in-store using cash. The vouchers contain a 12-digit PIN that is entered in the mobile@unifi app to add funds to the customer's account. Vouchers are available at over 15,000 outlets nationwide and do not expire as long as the customer's line remains active after redeeming the PIN. The FAQ provides answers to additional questions about voucher denominations, reloading other lines, and technical support.

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Mariana Tanty
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30 views

Condition

The document describes Unifi Mobile #BEBAS reload vouchers which allow customers to purchase prepaid credit in-store using cash. The vouchers contain a 12-digit PIN that is entered in the mobile@unifi app to add funds to the customer's account. Vouchers are available at over 15,000 outlets nationwide and do not expire as long as the customer's line remains active after redeeming the PIN. The FAQ provides answers to additional questions about voucher denominations, reloading other lines, and technical support.

Uploaded by

Mariana Tanty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
UNIFI MOBILE #BEBAS RELOAD VOUCHER

NO QUESTION ANSWER

QUESTIONS ON UNIFI MOBILE #BEBAS RELOAD VOUCHER

1 What is unifi  We’re introducing a new reload method which allows our unifi
Mobile #BEBAS Mobile #BEBAS customers to walk-in to participating outlets
reload voucher? and purchase reload via cash.

2 What is unifi  The reload voucher is a printed voucher which contains 12-
Mobile #BEBAS digits reload pin.
reload voucher and  Once you’ve purchased your reload voucher, simply launch
how does it work? your mobile@unifi app and key in the 12-digits reload pin.
 The pin will then be converted to credit in your account
balance!

3 Where can I get the  We’re available at more than 15,000 outlets nationwide.
unifi Mobile  For the list of participating outlets, please refer
#BEBAS reload unifi.com.my/personal/mobile/bebas/reload/reload-voucher
voucher?

4 Who is eligible to  We welcome ALL unifi Mobile #BEBAS customers to use this
use the unifi Mobile reload method.
#BEBAS reload
voucher?

5 I’m a customer of  Oh no, this will not work. The unifi Mobile #BEBAS reload
another mobile voucher will only work on unifi Mobile #BEBAS account only.
service provider.
Can I use unifi
Mobile #BEBAS
reload voucher to
reload the credits?

6 Is there any  We don’t impose a limit to the maximum number of reload


maximum number vouchers for customers to purchase.
of reload vouchers
that customer can
buy in a day?
NO QUESTION ANSWER

7 I’m interested,  The unifi Mobile #BEBAS reload vouchers are available in
What are the few denominations such as RM10, RM30 and RM50.
denominations
available?

8 Is there any expiry  Yes, there will be an expiry date printed on your reload
date for the reload voucher.
voucher?  Look out for the expiry column printed on the reload voucher:

9 Help me! How do I  Let us guide you on the step by step process:
reload my unifi Step 1: Launch your mobile@unifi app
Mobile #BEBAS Step 2: Click the “Reload” button on the dashboard
number using this Step 3: Select “Reload Voucher”
reload coucher? Step 4: Key-in your 12-digits reload voucher pin
Step 5: Tap “Continue” to proceed
 Your account balance is now reloaded!

10 My reload was  Here’s what you can do to check:


unsuccessful, what Step 1: Make sure you’ve entered the correct pin
went wrong? Step 2: Look out for the expiry date on your reload voucher
Step 3: Still facing problems? Just Live Chat with us via the
mobile@unifi app
NO QUESTION ANSWER

11 How do I check my  Don’t worry, we’ll send you an SMS notification upon every
latest credit successful reload and whenever your credit is running low.
balance after a  Alternatively, you may check your credit balance via the
successful reload? mobile@unifi app.

12 Is the reload  Our reload voucher is inclusive 0% GST.


voucher inclusive
GST?

13 Can I get any  Unfortunately you can’t. Our reload voucher is non-
refund on any refundable once purchased.
unused reload
voucher?

14 Can I use my  Yes, you can! Just be sure to login to the mobile@unifi app
mobile phone to with the correct account ID.
perform credit
reloads to another
unifi Mobile
prepaid line?
(E.g. family, friends
etc.)
NO QUESTION ANSWER

15 What happens if I  An error message will be prompted each time you key in the
key in the wrong wrong pin.
pin several times  Make sure that you enter the correct reload pin to top up your
when performing account.
the reload?

16 How do I know if  We’ll send you an SMS notification upon every successful
my reload is reload.
successful?  Alternatively, you may refer to the History tab in the
mobile@unifi app to check on your reload history.

17 Can I perform the  Oh no, you can’t. You need to have the mobile@unifi app
reload without installed in your phone to perform the reload.
downloading the
apps?

18 I no longer want  You can’t exchange nor return our reload voucher with cash
the reload voucher. once purchased.
Can I exchange /
return the reload
voucher and
redeem my
money?

19 I accidently lost my  We’re sorry that you’ve lost your reload voucher but you will
reload voucher. need to purchase a new one.
Can I get the new
one for free?

20 Upon successful  There’ll be an expiry date printed on your reload voucher.


voucher reload, is  The reload value (12-digits pin) needs to be redeemed via
there any validity the mobile@unifi app before the expiry date.
for the reload  However, best part is, once redeemed, there will be no expiry
value? for your reload. You can use it as long as your line is active!

21 I can't find any  To look for the reload voucher feature in the app, please
reload voucher ensure to have your mobile@unifi app updated to the latest
feature in my version 2.7.0 for iOS and version 46 for Android.
mobile@unifi apps.

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