BSBMGT407 Apply digital solutions to work processes

Assessment Task 1
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Unit Code And Name: BSBMGT407 Apply digital solutions to work processes

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BSBMGT407 Apply digital solutions to work processes
Assessment Task 1

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The assessment task is due on the date specified by your assessor. Any variations to this arrangement must
be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.

Performance objective
You will demonstrate knowledge and skills required to identify digital applications and utilise digital
workplace information.
Assessment description
In response to a workplace scenario, you will conduct research into digital applications and trends for use in
the workplace. You will prepare a short presentation to a management audience to explain
recommendations. Finally, you will write a reflection explaining: the process of research you undertook,
and how you keep up-to-date with relevant digital trends.
Procedure
1. Read the following scenario.

You are a team leader (within an organisation as agreed with your assessor). You have
been asked by your manager to review the digital information needs of your team,
including for communications and collaboration (e.g. from management to team, within
the team, team-to-team, team to clients and external stakeholders), use of workplace
technology, and networking.
You will need to prepare a presentation to explain at least one recommendation for
improvement, with reference to internal needs (e.g. operational goals and policies and
procedures) and external needs (e.g. legislative requirements).

2. Meet with your assessor to agree on a suitable workplace or organisation to use as the basis of this
task and to agree on timeframes for completion of this assessment task.
Note: A suitable workplace is a real or simulated workplace in which you have access to operational plans,
policies and procedures (including for procurement and intellectual property) that will allow you to
sufficiently determine information needs.
3. Conduct research for the presentation, using a range of online and print sources. You will need to
conduct online research using valid and reliable sources (at least three sources). Keep records of
sources for submission to your assessor.
4. Prepare your presentation. The presentation that you prepare will need to:
BSBMGT407 Apply digital solutions to work processes
Assessment Task 1
a. identify and discuss at least one proposed digital application for communications, technologies
and networks for use by your team, for example, new software, social media platform, etc.
b. sell your solution: What is the issue or need? Why is your proposed solution the answer to the
team’s needs? Refer to relevant operational plans and objectives, budgets, policies and
procedures and legislation, as relevant
c. discuss the proposed creation, storage and retrieval of digital information under your
proposed application.
Note: You will not be expected to deliver the presentation, but you will need to prepare as evidence
for submission, for example scripts, notes, charts and graphs, PowerPoint slides and/or other
multimedia required to adequately propose your digital solution.
5. Write a short (one page) reflection on the process you undertook to determine team digital
information needs, including reference to:
a. operational plans and policies
b. determining validity and reliability of sources (include reference to at least three valid and
reliable sources)
c. relevant processes for storage of the research and presentation for future business use, and
d. a description of strategies you use to ensure you keep up to data with digital trends for
application in the workplace.
6. Submit your reflection in accordance within the agreed timeframe and in accordance with the
specifications outlined below.
Specifications
You must submit:
● a presentation on a digital application to a management audience, including notes, slides, etc.
● a written reflection on the process of research and strategies for keeping up-to-date on trends.
Your assessor will be looking for evidence of the following foundation skills:
● reading skills to source, analyse and interpret information, including technical data, in the context of
meeting organisational strategy and compliance requirements
● workplace navigation skills to monitor adherence to organisational policies and legal requirements
● digital workplace skills to conduct online research and investigate new digital technologies and
applications to support organisational plans.
BSBMGT407 Apply digital solutions to work processes
Assessment Task 1

Executive Summary
Coffeeville is a small cafe in Melbourne, Victoria, run by siblings Rufus and Emma Belcastran. The
business was opened in 2009 with a focus on providing high quality, socially responsible products
based on fair trade and locally sourced ingredients. We will be looking for the strategic direction
and operational improvement of Coffeeville.

Coffeeville Key personnel

Job Title Name Expected staff Skills or strengths

turnover
(mths)
Cashier/barista Michael Roux 12 Michael has been with company for
two years and has four years’
experience as a barista.
Management potential.

Cashier/barista Lucy Ospensky 12 Lucy has been with Coffeeville six

months. Lucy has adequate
customer service and
food/beverage preparation skills.

Cashier/barista Anna Frye 12 Anna has been in company for one

year. Anna has three years’
experience in managing her own
small business. Anna has superb
customer skills.

Cashier/barista Oliver Chan 12 Oliver has two months with

Coffeeville. He has good customer
skills but low food and beverage
skills. Has clear aptitude and
willingness to train.
BSBMGT407 Apply digital solutions to work processes
Assessment Task 1

Communication and Collaboration

Oliver Chan
-Customer Skill

Michael Lucy Ospensky

Roux - Customer skills
-Barista Food/Beverage skill

Anna Frye
-Customer Skill

a) Michael Roux need to communicate and collaborate with Oliver, Lucy and Anna for
customer skills and food /beverage skills.

b) Oliver needs more communication and collaboration with Lucy for food / beverage skills.

c) Oliver and Anna need to collaborate with Lucy and Michael for food/beverage skills and
barista.
BSBMGT407 Apply digital solutions to work processes
Assessment Task 1

Communication Mode
To facilitate and improve communication within the workplace we need to apply digital tools and
technologies likes:
a) Human resource(HR) functions such as employee inductions and corporate directories
b) Workplace social media
c) Online collaboration in virtual teams
d) Email and task tracking

Customer Services Policy

Coffeeville can only succeed with the patronage of customers, and in particular repeat customers.
As a result, taking care of our customers is our highest priority. At Coffeeville the customer always
comes first.

Legislative Requirement
Equal employment opportunity Act 1987 and anti- Discrimination legislation, states the rights of all
employee to be treated fairly and equitably regardless of their culture, religion or beliefs, so all the
employee in the organisation should be given the opportunity to collaborate and learn new things.

Customer Services Policy Process

a) Greeting
b) Hospitality (Seating, Guest services)
c) Order taking process
d) Process for order
e) Serving
f) Dessert
g) Payment process
h) Feedback
i) Credit process
j) Return receipts and changes
BSBMGT407 Apply digital solutions to work processes
Assessment Task 1

Work Flow Process

Greeting
-Oliver Dessert Payment
-Anna Process
-Anna -Lucy -Miceal
- Lucy

Feedback
Hospitality Serving
-Anna
-oliver -Anna
-Oliver
-Anna -Oliver
-Lucy
-Lucy

Process
Order
Order Taking Credit
- Lucy -Micheal
_ Lucy
Process
- Micheal
BSBMGT407 Apply digital solutions to work processes
Assessment Task 1

Reflection of this process

1. Coffeeville needs work place online information need in line with their strategic direction:
a) Maintain highly trained and motivated staff
b) Maintain superior product and service quality standard

2. Information:
a) Presentation task 1
b) Research
c) Recommendation

3. Search for online information:

a) Google
b) Forbes
c) Fair trade
d) White paper
e) Apps

4. How to apply this information at Coffeeville workplace:

a) Business plan for information
b) Document and policies for compliance marketing plan