1 TRENDS IN TOURISM

Exercise 7, page 9
Reading Push factors: better weather (for British people),
desire for adventure, an activity that can’t be
Exercise 1, page 8 found at home
C, A, F, B, D, E Pull factors: destination is easy to get to and
attractive, it is a cheap place to visit, it is holding
Exercise 2, page 8 a special event like the Olympics
1, 3, 4, 5, 6 and 7 are mentioned.
Speaking
1 amusement: Texts A and E
3 education: Text B Exercise 8, page 9
4 health: Text C Students’ own answers.
5 religion: Text F
6 shopping: Text D
7 sport: Text C
RECENT
Speaking DEVELOPMENTS
Example answers
types of holiday: more foreign travel, decline of Listening
package holiday, tailored to individual tastes, Exercise 1, page 10
exotic destinations 1 hasn’t disappeared 2 is disappearing
advances in technology: the internet, online 3 growing trend 4 emerging
booking 5 are being opened 6 are being generated
choice of accommodation: wider, e.g. self- 7 is expanding 8 has been rising
catering, staying with indigenous population 9 underlying 10 shift
transport infrastructure: possible to access more
places as developing countries’ infrastructure
Exercise 2, page 10
improves
She predicts an increase in ‘slow travel’, i.e.
the profile of tourists: more people able to afford
journeys made by slower means than air travel,
overseas travel
such as train, boat or bicycle and where the
journey itself is part of the holiday. This is partly
Exercise 4, page 9 because fuel price rises will make flying more
Students’ own answers. expensive and partly because of a general trend
towards a slower and more reflective pace of life.
Listening Grammar
Exercise 5, page 9
Exercise 3, page 11
1, 4 and 5 are mentioned.
1 ’ve seen: F 2 ’ve been selling: U
1 to recharge their batteries, e.g. a short break
3 have been destroyed: F 4 are using: U
to a capital city like Rome
5 is having: U 6 are becoming: U
4 fulfilling a dream, e.g. saving up to go on a
round-the-world cruise
5 to gain prestige, e.g. travelling to an exotic
location like Easter Island or the Antarctic

Exercise 6, page 9
1 get away 2 refreshed 3 wish fulfilment
4 gain prestige 5 impress 6 socialize

ANSWER KEY 1
English for International Tourism Upper Intermediate Answer Key

Exercise 4, page 11
1 is rising / has been rising Vocabulary
2 may be fulfilling
3 has been rebuilt Exercise 4, page 13
4 draws A bar chart B pie chart C line graph
5 has changed D table
6 is still changing
7 has seen Extra activity
8 have been destroyed / are being destroyed 1 0.68% 2 9.05% 3 120.1 4 450,000
9 has grown 5 50,000,000
10 has driven / has been driving
11 are moving / have been moving
12 is going Exercise 5, page 13
13 has also just arrived 1 bar 2 segment 3 vertical axis
4 horizontal axis 5 row 6 column
Writing
Listening
Exercise 5, page 11
Exercise 6, page 13
Students’ own answers. 1 represents 2 shows 3 portrays
4 illustrates 5 breakdown

PROFESSIONAL CASE STUDY

SKILLS
TAILOR A
USING VISUALS PACKAGE
Reading
Getaway Travel
Exercise 1, page 12
1 They went up steadily during the first six Exercise 1, page 14
months of this year but have been growing 1 The WTO has predicted that China will be the
more gradually than during the peak growth fourth largest international market by 2020,
periods of last year. representing 6.4 percent of the total market
2 They reported a modest increase in traffic share.
over the first 14 weeks but growth has 2 The Chinese economy is growing and people
declined slightly over recent weeks. have more to spend on travel.
3 It has improved further but has levelled off. 3 8.3 = (million) the increase in the number of
Chinese tourists who travelled overseas last
Exercise 2, page 12 year from the previous year
Nouns: rise, increase, hike, decrease, surge 6.4% = the percentage of international tourism
Verbs: went up, growing, outpaced, declined, represented by the Chinese market
expand, soared, boost, improved, levelled off, 17.5% = the annual growth of China’s
rise, dip outbound tourism
Adverbs: steadily, gradually, slightly, further, fast
Adjectives: upward, modest, sharp, significant

Exercise 3, page 12
Suggested answers
rapid change: hike, surge, outpaced, soared,
boost, fast, sharp
to stop rising or falling: to level off

ANSWER KEY 2
English for International Tourism Upper Intermediate Answer Key

Research interviews TASK

Exercise 2, page 15 Exercise 6, page 15
Generation X Possible outcome
travel motivation: visit most famous places, see The itinerary for this tour will vary according to the
the typical sites country in which the students live. The
where from in China: Shanghai and Beijing information in the case study suggests that there
accommodation preferences: cheap budget are two distinct markets: married couples and
hotels business delegations. The married couples
preferred activities and interests on holiday: go to segment can be subdivided into two categories:
the most typical places and see the sights Generation X and Generation Y.
A package for Generation X married couples
Generation Y
would involve a stay in budget hotels, eating out
travel motivation: do something more
in authentic Chinese restaurants and plenty of
independent and tailor-made to coincide with their
opportunities for shopping and visits to the main
leisure interests
museums and attractions. An information pack in
where from in China: secondary cities
their mother tongue would be appreciated.
accommodation preferences: luxury hotels with
big lobbies Generation Y married couples could be offered a
preferred activities and interests on holiday: semi-FIT package that would enable them to
purchase luxury branded goods, more authentic avoid being in a group all the time. Getaway
experience, special interest activities could organize a suitable bilingual guide if
requested. Shopping opportunities for luxury
An email from Beijing goods would still be important and
accommodation would be in more up-market
Exercise 3, page 15 hotels. The itinerary could include more niche
Huang Meng is offering a partnership with his activities such as golf or adventure tourism.
travel agency in Beijing as they wish to expand
into Europe. He makes the offer sound attractive Business delegations would usually want to visit
by mentioning the large potential market for the main attractions and have their own bilingual
Getaway Travel in China: 22,000 travel agencies guide. Again, the itinerary should include visits to
of which only five percent currently have the most prestigious shopping outlets.
European partners.

A feedback meeting
Exercise 4, page 15
1 avoided 2 status symbols 3 the cultural
icons of the country 4 bilingual
5 in their own language
6 business travel and official delegations

ANSWER KEY 3
English for International Tourism Upper Intermediate Answer Key

SOCIAL MEDIA
2 GET THE
Speaking
MESSAGE
Exercise 1, page 18
Vocabulary 1 Students’ own answers.
2 Travel organizations rely on word-of-mouth
Exercise 1, page 16 recommendations, which social media can
[C] stands for ‘countable’. [U] stands for make very easy. Digital marketing on social
‘uncountable’. They appear after the abbreviation networking and microblogging sites is
n, which stands for ‘noun’. becoming more popular.

Exercise 2, page 16 Reading

1A 2A 3P 4P
Exercise 3, page 18
Grammar Students’ own answers.
Exercise 3, page 16
feedback, hype and information are never Exercise 4, page 18
countable. The others may be countable or
Students’ own answers.
uncountable depending on the context.

Exercise 4, page 17 Exercise 5, page 18

1 promotion: a [U], b [C] 1 They videoed their applications and posted
2 design: a [C], b [U] them on YouTube.
3 investment: a [U], b [C] 2 by the number of votes cast in favour of the
4 copy: a [U], b [C] video
5 a travel: [U], b travels [C] 3 It was innovative because it used social media
for the campaign. It was traditional in that it
Extra activity also featured offline public relations and
standard techniques such as classified ads.
Countable: hotel
Uncountable: accommodation, advice, Vocabulary
employment, insurance, money, work
Both: reception, room, time Exercise 6, page 19
1 money 2 candidates 3 a video
Vocabulary 4 a campaign 5 a website

Exercise 5, page 17 Listening

1e 2i 3g 4j 5h 6d 7b 8a 9c
Exercise 7, page 19
10 f
1 × He says that’s an exaggeration and the
Listening campaign was successful because it was
integrated, i.e. it used both traditional and
Exercise 6, page 17 social media.
1 load 2 bandwidth 3 headers 4 is too much 2 × He refers to number of votes cast and return
text 5 won’t open on investment, so it is possible to measure it.
3 × He refers to the dialogue between those
Extra activity running the campaign and the customers.
4  He refers to it as a shoestring budget.
1 Transfare 5 × He says it was phenomenal and rather
2 No. This is the beta version. The first unexpected, i.e. much better than expected.
version they will have seen is the alpha
version.
3 No. Brad thinks it’s awful, Kristin thinks
it’s gross.
4 No. There are too many problems with
appearance, functionality and links.

ANSWER KEY 4
English for International Tourism Upper Intermediate Answer Key

Exercise 8, page 19
1 number of votes cast Writing
2 amount spent on media coverage
3 the global audience Exercise 4, page 21
4 the number of one-minute videos uploaded Suggested answers
5 the number of page views, i.e. the number of 1 non-transferrable
times the pages were viewed 2 person
6 the average time spent viewing the website 3 An invoice will then be sent to you by return
of post.
4 Delete ‘money orders’.
PROFESSIONAL 5 by the deposit due date on the booking form
6 For most departures
SKILLS 7 Receipt of your deposit indicates that you
accept the terms and conditions.

MAINTAINING A 8 in writing
9 In the event of a billing error, Cygnus reserves
WEBSITE the right to re-invoice you with the correct
pricing.
10 and your full deposit will be retained
Listening
Exercise 1, page 20 CASE STUDY
Student’s own answers.

Exercise 2, page 20
IMPROVE A MEDIA
1 on a regular basis PROFILE
2 news releases
3 updated content The Genesis Valley project
4 subscribe to an online newsletter
5 mobile web devices and smartphones Exercise 1, page 22
6 embedded video 1 families with an interest in nature and the
7 perfect medium animal kingdom
8 search engines 2 It appears to be in decline, despite the
successful launch ten years ago.
Extra activity 3 unpredictable weather in an outdoor attraction,
people having less money to spend on leisure
1 by updating it regularly activities, children preferring to spend their
2 recognize new and updated content time online or playing video games
3 They are time-consuming to write.
4 podcasts, because customers can listen Communication failure
before or during the tour
5 It allows visitors to get an idea of what a Exercise 2, page 23
destination is really like. 1c 2d 3a 4b
6 optimize the site so that it will have a high
ranking on search engines

Exercise 3, page 20
1 scan 2 hits 3 updating 4 ranking
5 broadcast 6 Embedded 7 traffic

ANSWER KEY 5
English for International Tourism Upper Intermediate Answer Key

Exercise 3, page 23
1 Conversation 1: access to the site is difficult 3 HOTEL
owing to poor signposting.
Conversation 2: the leaflet is out of date and
BRANDING
the lack of refreshments means that the family
has to leave the site and an opportunity to Speaking
make money from selling lunches and teas Extra activity
is missed.
Conversation 3: the guide’s presentation is not 1 Danone: France, Kellogg’s: USA, Pepsi
adapted to the interests of the visitors – it is Cola: USA
too academic and delivered in a boring tone 2 Gap: USA, Armani: Italy, Rolex: UK
of voice. 3 Rolls-Royce: UK, Nissan: Japan, Peugeot:
Conversation 4: the website was designed by France
an amateur; the marketing strategy is 4 Apple: USA, Samsung: Korea, Siemens:
old-fashioned and fails to use social media Germany
effectively to promote Genesis Valley.
2 Students’ own answers. Exercise 2, page 24
A consultant’s report Students’ own answers.

Exercise 4, page 23
Listening
Students’ own answers.
Exercise 3, page 24
TASK A product is a fabricated article or a good that
benefits the user in some way. A brand is an
Exercise 6, page 23 identity which adds value and makes a product
Possible outcome or service different from the competition.
Genesis Valley is suffering from a number of McDonald’s is a good example as it embodies
management and communication problems. a concept involving family, fast service, value-
The ideas for an action plan generated during for-money and consistently reliable quality.
the meetings could include:
• changing the media strategy away from Exercise 4, page 24
printed material and focusing more on a
revamped website and social media to 1 fabricated article 2 good
promote the attraction. Information about 3 benefits the user 4 identity 5 adds value
Genesis Valley should be broadcast by 6 different from the competition 7 concept
podcasts and embedded video as well as text 8 fast service 9 value for money
and static images. Above all, the attraction 10 reliable quality
needs to be kept in the public mind by
refreshing the web content, advertising events Exercise 5, page 25
and sending email and sms alerts whenever
something new is on offer. 1 It can tailor what it offers to the
• identifying the visitor profile and targeting expectations, budget and travel needs of its
information towards this segment. Visitors guests.
could, for example, be asked their postcode 2 They build up a brand image so that people
and email address. know what to expect and create brand
• improving the way information is presented loyalty to encourage repeat business.
to visitors: better signage outside and inside 3 brand awareness, brand image, brand
the attraction and more interesting hands-on loyalty
demonstrations and interactive talks.
• improving catering facilities by opening a
teashop and restaurant.
• offering a family photo for sale at a modest
price with marketing information printed on it.
• training staff to have a more welcoming
attitude.

ANSWER KEY 6
English for International Tourism Upper Intermediate Answer Key

Reading
Reading
Exercise 4, page 27
Exercise 6, page 25
The text mentions:
Students’ own answers. Famous international 1 business collaboration (association of hotel
hotel brands could include Hilton, Holiday Inn, brands with other brands)
Ibis, Marriott, Sheraton. All hotels in the chain 2 check-in and departure)
will be recognizable by their use of colour, 3 hotel décor (décor and furnishings)
furnishings, facilities offered, etc. so that 4 the grey market (older generation)
staying in one hotel in the chain will be a 7 social networks (secure social media)
similar experience to another.

Exercise 5, page 27
Exercise 7, page 25
is likely to, will, might, could, may well, likely,
1 They lacked warmth and personality. will definitely, will certainly, is unlikely that
2 stylish, sophisticated, elegant, intimate, Additional expressions: implies that, are sure
unique (also innovative, aesthetically pleasing, to
warm, distinctive)
3 Major brands and independent owners
work together to provide a unique environment Exercise 6, page 27
for guests in lifestyle hotels. Students’ own answers. They are likely to
base their answers on the percentage of
Exercise 8, page 25 respondents in the survey who expressed the
same ideas; 92 percent wanted
1 uninspiring 2 intimate 3 attentive personalization of the hotel stay and 57
4 aesthetically 5 innovative 6 stylish percent said that multigenerational holidays
would become more popular.
Exercise 9, page 25
Students’ own answers. PROFESSIONAL
SKILLS
HOTELS OF THE
FUTURE CREATING A
Listening BUSINESS PLAN
Exercise 1, page 26 Speaking
Students’ own answers.
Exercise 1, page 28
Students’ own answers.
Exercise 2, page 26
a Speaker 3 b Speaker 5 c Speaker 4
Exercise 2, page 28
d Speaker 2 e Speaker 1
1b 2d 3a 4e 5g 6f 7c
Grammar
Exercise 3, page 29
Exercise 3, page 26
A Financial forecasts B SWOT analysis
1 chances are 2 In all probability
3 highly likely 4 may not 5 may well
1 earmark 2 investment 3 balance sheet
6 bound to be 7 could even be
4 break even 5 data 6 value 7 calibre
8 probably won’t
8 advantage

ANSWER KEY 7
English for International Tourism Upper Intermediate Answer Key

Listening
Listening
Exercise 4, page 31
Exercise 4, page 29
1 30 2 100 3 70 4 150,000 5 75 6 35
1 $22,000 2 $4,500 3 5 years 4 $2,000 7 125 8 115,000 9 95 10 155
5 $1,200 6 1 year 7 $34,100 11 265,000

A $2,200 B $400 C $1,200 D $100

TASK
Extra activity Possible outcome
The choice of hotel depends to some extent on
$300.33 personal preference. All three have strengths
and weaknesses.
Exercise 5, page 29
Waterfront Hotel, Estonia
1 $34,100 2 $25,900 3 300 4 $200 Strengths
5 $34,100 6 $25,900 7 1,000 8 $60 • excellent location
• possibility of expansion

CASE STUDY • well-decorated

• no real competition
Weaknesses

INVEST IN A • possibly difficult access (by ferry?)

• lowest peak season occupancy rate
HOTEL • lower profit than Black Hills

Black Hills, South Dakota

Reading Strengths
Exercise 1, page 30 • well situated
• diverse clientele
1 The three students have won $3 million in a • healthy environment
business competition. • owner-occupation tax status
2 They plan to open up a hotel or guest • marketing support from the franchisor
house. • highest profit
Weaknesses
Exercise 2, page 30 • relatively high price
• lack of independence
1 Waterfront Hotel (the only accommodation • small property with no possibility for expansion
in the region) • needs refurbishment
2 Black Hills (many of the guests are regular • high up-front franchise fee and a six percent
customers) fixed royalty
3 Black Hills (equipped with an air purification
system designed to reduce allergies and kill Boutique hotel, Mallorca
99 percent of all known germs) Strengths
4 Boutique Hotel (Asking price: Negotiable ... • price negotiable in a falling market
We will accept any reasonable offer.) • owners have a valid reason to sell
5 Waterfront Hotel (plenty of room for adding • pleasant location near Palma
other amenities) • well decorated
6 Black Hills (ideal location for ... business • good turnover for short season
retreats) Weaknesses
7 Black Hills (owner-occupied tax status) • market is falling and may fall further
• hotel will not earn money when closed but will
Speaking still require maintenance
• owners will have to pay rent elsewhere if they
Exercise 3, page 31 do not wish to stay there during winter
Students’ own answers.

ANSWER KEY 8
English for International Tourism Upper Intermediate Answer Key

4 SUSTAINABILITY THE GALAPAGOS

Listening Reading
Exercise 1, page 32 Exercise 1, page 34
Students’ own answers. Students’ own answers.

Exercise 2, page 32 Exercise 2, page 34

a Speaker 4 b Speaker 2 c Speaker 4 1d 2b 3a 4a 5d 6 True
d Speaker 1 e Speaker 2 f Speaker 4
g Speaker 3
Exercise 3, page 34

Reading 1 Tourists used to be accommodated by

residents and support the local economy.
Extra activity 2 He disapproves of ‘so-called eco-tourists’
because they require comfort and book
1 hippies and backpackers, attracted by the
through foreign operators rather than staying
natural beauty and relaxed lifestyle
with local residents.
2 A positive one. They did not interfere with
3 There is a threat to the islands’ biodiversity
the locals’ way of life and brought money
and it is increasingly difficult to prevent the
to the communities.
introduction of new invasive alien species.
3 The market widened to include mass
market operators focused on profit.
4 Initially yes, but then the negative effects Listening
became greater than the positive.
Exercise 4, page 35
visitor numbers: sometimes strictly controlled;
Exercise 3, page 33
11,600 160,000 total; past 40 14 years mainly
Environmental problems: water shortages, on islands ...
large-scale consumption of building materials invasive species: too late to do anything need
and electricity, waste disposal, pollution from to react before it is too late; invasion of cats
vehicles rats ...
Social problems: sense of culture and identity pleasure boats: half 85 percent of tourist
being replaced by westernised hedonistic income leaks away
attitudes
Economic problems: leakage of tourism-
related profits to external stakeholders, main Extra activity
benefits going to privileged commercial groups 1 Isabela, Santa Cruz and San Cristóbal
at the expense of the local population, food 2 No, the number of sites they may visit is
products being imported from neighbouring limited.
states and profits being siphoned off 3 There are so many visitors that the islands
are coming under threat.
Vocabulary 4 They are taking business from local tour
operators and guest houses.
Exercise 4, page 33 5 It goes to people other than the local
community (leaks away).
1 stakeholder 2 leakage 3 host community
4 infrastructure 5 Sourcing

ANSWER KEY 9
English for International Tourism Upper Intermediate Answer Key

Exercise 4, page 37
Grammar
1 State 2 Appoint 3 keep 4 Ensure
Exercise 5, page 35 5 Put 6 Set 7 Allow 8 Dominate
1 reminding 2 stated 3 pointed out
4 acknowledged 5 felt 6 warned Listening
7 urged 8 confirmed 9 promised
Exercise 5, page 37
10 disagreed 11 suggested 12 observed Suggested answer
The participants all represent organizations
PROFESSIONAL concerned with the protection of the Antarctic
Ocean and marine life, so they will be
SKILLS interested in making sure the wreck of the MS
Discovery does not do any environmental
damage.
CHAIRING A
MEETING Exercise 7, page 37
1 F (The objective is to discuss how such
Reading accidents can be avoided in future.)
2 T
Exercise 1, page 36
3 F (They discuss refloating the ship before it
Students’ own answers. starts leaking oil.)
4 F (It is suggested that if the ship had had
sonar, the accident could have been avoided.)
Exercise 2, page 36
5 T (They were uncovered.)
Reasons why meetings can be frustrating: 6 T
• The meeting lasts too long, causing
boredom and lethargy.
• It is badly organized, possibly without an Extra activity
agenda, so it is difficult to focus the 1 The peninsula off the coast of Chile (the
discussion. Southern Ocean, though this is not stated).
• There are no minutes to follow from the 2 At the bottom of the sea.
previous meeting, leading to time wasted at 3 No. All 285 passengers and crew are safe.
the beginning of the meeting. 4 Dr Howard says that the distances from
• The chairperson dominates the meeting Australia to the Antarctic are greater than
without allowing others to participate those in this accident and that the sea is
effectively. rougher.
Elements of a successful meeting: 5 It can interfere with some marine animals
• Everyone is aware of its purpose. and also with contact between ships in the
• The discussion is relevant to the points on same area.
the agenda. 6 They are not properly protected against
• Everyone is able to contribute. icebergs and frozen seawater; they produce a
• Sufficient time is allocated to each topic. large amount of non-biodegradable garbage
• No one is allowed to digress. that ends up on the ocean floor; some
• People are polite and do not interrupt or companies have been convicted of
monopolise the proceedings. discharging oil and waste chemicals into the
• The chair sums up and sets a date for the water.
next meeting.

Vocabulary
Exercise 3, page 36
1i 2g 3f 4e 5c 6h 7j 8d 9a
10 b

ANSWER KEY 10
English for International Tourism Upper Intermediate Answer Key

Exercise 8, page 37 should be equipped with forward- and

He carried out all of them except 6 and 7. downward-looking sonar. DH disagreed that
He did not summarize the discussion as they this would prevent accidents in all cases as
were moving on to the next item on the if several ships were in the same area, their
agenda so the meeting was not yet finished. sonar would interfere with each other. He
He did not call for a vote. Several suggestions also pointed out that it could interfere with
were made (equipping ships with sonar, marine animals that use echolocation.
ensuring lifeboats are covered, improving 5 TO noted that the lifeboats involved in the
training of crews, banning very large ships with rescue operation were uncovered, leading
unprotected hulls from sailing there) but these to passengers having to wait in freezing
are not put to the vote and no decision is conditions for several hours. She suggested
made. that lifeboats should be covered. FM
reminded her that item 3 of the agenda
would cover health and safety issues.
Writing 6 DH raised the issue of training, pointing out
that, while the crew behaved professionally
Exercise 9, page 37
on this occasion, it highlighted the need for
Model answer thorough training in rescue operations.
Meeting to discuss sinking of MS Discovery 7 RB felt that many cruise ships were not built
31 March 20__ to withstand arctic conditions and carried
Present: Fernando Morales, Barbara White, too many passengers. This resulted in a
Richard Baxter, Dr Howard, Tanya Olsen large amount of garbage being produced
Apologies for absence: none daily, much of this non-biodegradable, and
would lie on the ocean floor. TO added that
Chairman Fernando Morales called the some tour operators had been prosecuted
meeting to order at 10.30 a.m. in recent years for discharging oil and
causing pollution. FM called the meeting to
1 FM apologized for not circulating an agenda order and moved on to the next item.
in advance and explained that this was in
view of the need to hold the meeting at
short notice. He explained that the meeting
was called to discuss the sinking of the MS
CASE STUDY
Discovery and how such accidents could be
avoided in future. DEVELOP AN
2 BW advised the meeting that the cruise
ship MS Discovery sank last Thursday after ECO-RESORT
hitting an iceberg near the Antarctic
Peninsula. All 285 passengers and crew The Brijuni Archipelago
were rescued by an Australian vessel and
safely flown to Chile. RB pointed out that Exercise 1, page 38
the rescue ship took over three hours to 1 the mild climate, beautiful scenery, wildlife,
arrive. DH added that a similar accident in comfortable hotels, activities and water
the Australian Antarctic territory would have sports festival
taken longer a rescue time because of 2 Some of the wildlife is at risk but there are
greater distances and more extreme conservation laws to protect the breeding
weather conditions. He felt that tourism colonies. The water sports are potentially a
management in east Antarctica was even threat to marine life.
more problematic than in the Peninsula. 3 Many visitors enjoy their stay but it is also
3 TO asked if it would be possible to refloat felt that the accommodation is bland and
the MS Discovery before it started leaking the activities unspectacular.
oil. FM advised that this point would be
covered later in the meeting and asked BW
A self-catering eco-resort
to comment on measures to avoid a
recurrence of accidents at sea. Exercise 2, page 38
4 BW noted that the MS Discovery did not
a, b, c, e, f and h are mentioned.
have sonar. She felt that this contributed to
the accident and suggested that all ships
ANSWER KEY 11
English for International Tourism Upper Intermediate Answer Key

Exercise 3, page 39
Topics in order mentioned:
b (T), h (M), e (W), a (T), c (T), f (T).
5 COME FLY
The points made are underlined in the audio
WITH ME
script below. Reading
Exercise 1, page 40
Meeting summary
Students’ own answers.
Exercise 6, page 39
The aim of the meeting is to attempt to Exercise 2, page 40
reconcile opposing interests and reach a
compromise. The Croatian Tourist Board is the 1c 2b 3g 4d 5e 6a 7f
instigator of the project and believes that it is:
• financially viable (through private Exercise 3, page 40
investment in the dinosaur park, rental
income from the marina, year-round 1 dedicated 2 discounted 3 hub
occupation). 4 pay-as-you-go 5 in transit 6 benchmark
• attractive (modern accommodation and
attractive leisure facilities).
Exercise 4, page 40
• ecological (local wood used for
construction, wind turbines and solar panels Students’ own answers.
to generate electricity).
The member of the Croatian Wildlife Listening
Association is against the concept, seeing it as
a threat to the landscape and indigenous Exercise 5, page 41
wildlife for the benefit of visitors who are a Speaker 2 b Speaker 3 c Speaker 4
certainly not authentic eco-tourists and d Speaker 1
respectful of the environment.
The mayor is ambivalent, seeing both
advantages and disadvantages to himself and Exercise 6, page 41
the local community. Speaker 1: There should be visual icons to
A compromise solution might involve: show where taxis, phones or wheelchairs are
• abandoning the idea of a dinosaur theme located.
park on Mali Brijun as the dinosaur Speaker 2: Airports should employ more staff.
footprints have been found on Veliki Brijun, Speaker 3: Airports should have open spaces
not Mali Brijun. If the Croatian Tourist Board and feel airy and unconstrained.
wants to go ahead with the idea, the mayor Speaker 4: The landside areas should be
of Veliki Brijun might be favourable. designed so there is easier access to the
• abandoning the construction of a marina as terminal.
this would threaten the delicate marine life.
• creating a luxury eco-resort which would
offer affluent visitors a real sense of
isolation and a ‘back-to-nature’ experience.
This would create jobs and revenue from an
eco-tax.
• building a small jetty and creating a
passenger ferry service two or four times a
day for travel between the two islands. This
would enable visitors on Mali Brijun to get
away from time to time and enjoy the
amenities on Veliki Brijun. No cars would be
allowed on the island, only bicycles.

ANSWER KEY 12
English for International Tourism Upper Intermediate Answer Key

Exercise 5, page 43

AIRPORT 1 is displayed 2 are printed out

3 are attached 4 can be used 5 are read
SECURITY 6 can scan 7 pass by 8 are routed
9 be scanned 10 has been identified
Reading 11 is taken 12 is obstructed 13 be routed
14 is loaded 15 (is) sorted
Exercise 1, page 42 16 are transferred 17 (are) taken
Students’ own answers. 18 be placed

Exercise 2, page 42 PROFESSIONAL

1 T (Other bags, such as handbags, may be
carried within the single item of cabin SKILLS
baggage.)
2 T (The bag must be presented separately
for examination at airport security.)
DEALING WITH
3 F (it must be carried on the person ...)
4 T (Passengers are obliged to bring
DIFFICULT
supporting documentation ...)
5 F (The accompanying adult must taste it.)
SITUATIONS
6 F (They are not permitted to deviate from Listening
these regulations.)
Exercise 1, page 44
Grammar Students’ own answers.

Exercise 3, page 43
Exercise 2, page 44
(Modals are shown in bold.)
Karen
is restricted, may be carried, should be put,
Situation: problem at check-in with a disruptive
are (only) allowed, must be presented, may
family causing a disturbance
be taken, must not be placed, must be
Action taken: family separated from other
carried, are not authorized, may be
passengers; Dalal asked to open another counter
permitted, are obliged, can be taken, will be
Steve
required, have to be removed ... and
Situation: a man arrived late; his wife was about
screened, are not permitted, are being
to have a baby; flight was full and check-in had
searched, being sent ... and/or fined
been for closed 25 minutes
Action taken: Rachel called the captain and he
Exercise 4, page 43 agreed to let him board the plane.
Tadzio
a must be presented, must not be placed, Situation: a passenger abused a colleague and
must be carried, have to be removed, will Tadzio punched the man on the nose
be required Action taken: Tadzio has been disciplined and
b should be put suspended for two weeks; the passenger has
c may be carried, may be taken, may be been blacklisted
permitted, can be taken
Exercise 3, page 44
1 Karen and Steve acted calmly and
efficiently. Tadzio’s reaction was inappropriate
and unprofessional, though understandable in
the defence of his colleague.
2 Students’ own answers.

ANSWER KEY 13
English for International Tourism Upper Intermediate Answer Key

Exercise 4, page 44 Exercise 8, page 45

1 to control their 2 rowing / arguing 3 who The clerk is reassuring, modifies his language
had the passports 4 was spread onto the and promises to help the passengers. He uses
5 started to get annoyed and abusive the following skills:
6 to open another counter 7 had closed 25 First extract: 4 (That’s no problem, everything
minutes 8 was in labour 9 agreed to let him will be taken care of; there’s no need to worry)
on board 10 hit her in the face 11 punched Second extract: 1 (I fully understand how you
the passenger in the 12 has been feel); 2 (I’m afraid it doesn’t look as if that’s
suspended 13 an apology was received going to be possible); 3 (unfortunately, I’ve
14 has been blacklisted 15 be able to fly with been told that there are no more seats)
us for three years

Exercise 5, page 45 CASE STUDY

1 Assume 2 Listen 3 Provide 4 Reassure
5 Take 6 Respond 7 Avoid DEVELOP AIRPORT
Exercise 6, page 45
INFRASTRUCTURE
1 He observes the first three dos. He does Claybourne Airport
not observe number 4: he does attempt to find
a solution for the stranded passengers but his Exercise 1, page 46
manner is not reassuring. 1 RedBird airlines and BeeLines
2 The agent uses five expressions: 2 Low-cost carriers quickly increased
I’m sorry. I fully understand how feel. passenger numbers.
I can understand why you’re feeling 3 There is congestion both landside and
frustrated. airside because of increased traffic.
I hear what you’re saying.
I’m very sorry for the inconvenience.
Development issues
I’m doing my best to help you.
3 The passengers are still annoyed despite Exercise 2, page 47
his efforts because he does not use reassuring
language. 1 b (RAA1) 2 d (RAA2) 3 e (RAA2)
4 He shouldn’t have said I can’t tell you that, 4 c (BL1) 5 f (BL2) 6 a (BL2)
I can’t say that or I can’t without following it up
as this creates a negative impression. Exercise 3, page 46
air traffic control: safety and security problem
Extra activity with incoming aircraft having to circle
1 It has been cancelled. overhead while waiting to land; planes could
2 six and a half hours because an earlier easily run out of fuel if they have to wait too
fight was also cancelled long
3 a refund on airline transfers in Frankfurt
which he will now miss, and hotel capacity: with increased capacity, airport could
accommodation boost revenue through more scheduled slots
4 fill in a complaints form and landing fees
5 a flight to Munich leaving the same
evening passenger handling: long lines (BrE: queues)
and frustrated passengers; not yet possible to
install self-service check-in kiosks because of
Speaking a potential security problem
Exercise 7, page 45
personnel: if there more staff, the lines could
Students’ own answers. be reduced with staff identifying people whose
flights are due to depart

transport: too few parking spaces

ANSWER KEY 14
English for International Tourism Upper Intermediate Answer Key

too low. A bigger airport and a second runway

facilities: not enough seats in the lounges; if
would mean more passengers and therefore,
the airport had more retail space, it could
greater profits. An expanded airport would also
increase revenue by renting it out to stores
increase non-aeronautical revenue (e.g.
rented retail space) and help the airport to
Minutes of the meeting attract financing for its infrastructure projects
(the second runway, an improved terminal and
Exercise 6, page 47
car parking).
Possible outcome
Discussion of the problems at Claybourne
Airport should follow the agenda and
incorporate the issues in Exercise 2 and the
information exchanged between Groups A
and B.
1 Check-in procedures: It would be unwise to
abandon e-ticketing as this would only
increase delays at check-in and passenger
frustration. It should be possible to install
self-service kiosks and also check ID at
security.
2 Airport expansion: The airport is an
important factor in the economic activity of the
region and the transport authority should
finance better road and rail links to and from
the airport to alleviate congestion. Expansion
is welcome in terms of employment, especially
as the area suffers from high unemployment.
This point should be made to Arthur Scarman
of the TGWU as there is a ready source of
willing employees to replace any staff who
withdraw their labour.
The Plane Absurd movement may or may
not be a short-term inconvenience but the
airport should take measures to reduce the
inconvenience to local residents by, for
example, studying different flight paths and
making sure that, when circling overhead,
aircraft should do so at altitude.
3 Human resources: As stated above, there
is no problem recruiting staff who are willing to
work under new, more flexible conditions. In
addition, as the CEO wishes to keep payroll
costs down by not replacing staff, it will
become more important for personnel to
multitask. Management will probably accept
some short-term disruption through strike
action in the expectation of long-term gains.
4 Safety and security: Air traffic control
cannot allow planes to land quickly because
the runway and taxiway are inadequate for the
number of aircraft. This represents a real
danger to passengers in the air and creates
delays on the ground. Therefore, the airport
needs to invest in a second runway and
reduce turnaround times.
5 Revenue stream: The fees paid by
BeeLines need to be renegotiated as they are
ANSWER KEY 15
English for International Tourism Upper Intermediate Answer Key

Web words
1 REVIEW AND
Exercise 6, page 50
CONSOLIDATION
Tourism developments
Exercise 1, page 48
is becoming, is getting, are travelling, are
(increasingly) playing, are revealing
Continuous aspect
Exercise 2, page 48
1 are being built
2 has been growing
3 are being created
4 is being converted
5 are now becoming, both (has increased
suggests that it is no longer increasing or
that the speaker is only referring to a period
up to the time of speaking, while has been
increasing suggests that it is still increasing)
6 both (will offer suggests that the offer will be 1 blog 2 crash 3 refresh 4 load 5 font
made once during the time period, while will 6 layout 7 cursor 8 link 9 upload
be offering suggests a continuous offer for 10 bandwidth 11 search 12 scroll 13
the whole month) menu
7 both (has risen suggests that it is no longer
rising or that the speaker is only referring to Making predictions
a period up to the time of speaking, while
Exercise 7, page 50
has been rising suggests it is still rising)
8 travel, both (may fulfil means during the 1 bound to 2 chances are 3 likelihood
course of their lives; may be fulfilling means 4 unlikely to 5 could 6 probably won’t
while they are travelling)
The business plan
Ups and downs
Exercise 8, page 50
Exercise 3, page 49
1 brand identity 2 overview 3 niche
1 gradually 2 slight 3 steadily 4 modest 4 cater for 5 public relations 6 threats
5 levelled off 6 declined 7 forecasts 8 bottom line 9 profit and loss
10 break even
Advertising and publicity
Exercise 4, page 49 Branded vs boutique
1A 2P 3A 4P 5P Exercise 9, page 50
1 uninspiring 2 stylish 3 intimate
Countable and uncountable nouns 4 distinctive 5 attentive
Exercise 5, page 49
1U 2C 3U 4U 5 U, C 6C 7C Word formation
8 U, U Exercise 10, page 51
1 leakage 2 flown 3 requirements
4 transferred 5 discontent 6 inappropriate
7 environmental 8 unsustainable

ANSWER KEY 16
English for International Tourism Upper Intermediate Answer Key

Key word transformations

Exercise 11, page 51 6 HERITAGE
1 suggested (drastically) reducing
Reading
2 urged them / the meeting to take action /
that action be taken Exercise 1, page 52
3 recommended strictly monitoring visitor
1 C, a 2 D, b 3 A, a 4 F, b 5 B, c
4 was warned not to sail
6 E, d
5 going round in circles
6 reach a decision unless
Exercise 2, page 53
Dealing with difficult passengers Lake Baikal
1 the world’s deepest and oldest lake, flora
Exercise 12, page 51
and fauna of exceptional value in the study
1 utmost 2 inconvenience 3 calm down of evolution
4 beyond 5 excuses 6 hear 7 passing 2 no
8 claim 3 unfrozen freshwater, flora and fauna
4 Russia (Siberia)
The passive Altamira caves
1 masterpieces of creative genius and
Exercise 13, page 51 humanity’s earliest accomplished art
2 He was denied entry because his passport 2 caves date back to 16,000BCE
had expired. 3 prehistoric cave paintings
3 Stricter border controls have been 4 Spain
enforced. Sydney Opera House
4 She complained because her medications 1 one of the greatest architectural works of
had been confiscated. the 20th century
5 A new air traffic control system is being 2 designed in 1957
installed. 3 vaulted shells covered by over 1 million tiles
6 Passengers are restricted to one item of 4 Australia
cabin baggage. Sengambia stone circles
1 unique manifestation of a sophisticated and
prosperous society
2 created between third century BCE and 16th
century AD
3 laterite stone circles and graves and burial
mounds
4 Senegal and Gambia
Pompeii and Herculaneum
1 fascinating and unparalleled insight into life
in the early Roman empire
2 Mount Vesuvius erupted in 79 CE, ruins
excavated as from the 18th century
3 excavated villas and ruins
4 Italy
Te Wahipounamu
1 amongst the finest landscapes in the
Southern Hemisphere
2 no
3 ice-carved fjords, lakes and valleys
4 New Zealand

ANSWER KEY 17
English for International Tourism Upper Intermediate Answer Key

Vocabulary Writing
Exercise 3, page 53 Exercise 6, page 53
Where: situated (text 2); in (texts 5 and 6) Students’ own answers.
When: oldest (text 1); of the 20th century, back
in 1957 (text 3); between the third century BCE
and the 16th century AD (text 4); in 79 CE
(text 5)
ST PETERSBURG
Features: an outstanding variety of, contains Speaking
20 percent of (text 1); contain some of the
world’s finest examples of (text 2); consist of Exercise 1, page 54
(text 4) 1 Peter the Great
Significance: of exceptional value in the study 2 swamp
of (text 1); masterpieces of creative genius 3 the Spasskaya Tower (in Moscow)
(text 2); one of the greatest architectural works 4 four times (formerly known as St
(text 3); a unique manifestation of (text 4); Petersburg (1703–1914), Petrograd (1914–
amongst the finest landscapes in (text 6) 1924), Leningrad (1924–1991), St Petersburg
(1992–present)
Grammar 5 1941–1944

Exercise 4, page 53
Reading
1 used to visit 2 would commission
3 used to see 4 it is often said Exercise 2, page 54
5 it is also believed that 1D 2C 3A 4 C, E 5B 6E

Extra activity Listening

1 a trip taken in the 18th century by sons of Exercise 3, page 55
wealthy and noble families to the cultural
sites of Europe 1 used: vaulted, not possible: delicate
2 Rome and Venice 2 used: gold-plated, not possible: brick
3 Academies opened to accommodate 3 used: massive, not possible: parquet
visitors to the excavated towns of Pompeii 4 used: elegant, not possible: velvet
and Rome.
4 paintings by local artists as souvenirs or Extra activity
gifts
5 animals such as deer Suggested answers
6 to increase numbers in the animal herds 1 delicate china / pattern / framework
7 talk to the spirits of the animals 2 brick wall / house; also building / red /
solid brick
3 parquet floor / flooring
Exercise 5, page 53 4 velvet throne / cushion
2 The ancient Egyptians used to bury their
dead with a list of magic spells and Exercise 4, page 55
instructions for the afterlife.
3 It is thought that the Megalithic Temples of 1 When he was 20, he toured Europe to look
Malta are the oldest buildings in the world. for a wife and was interested in Queen
4 It is believed that Napoleon may have died Victoria. He then fell in love and married
from arsenic poisoning. Princess Marie of Hesse.
5 In the Middle Ages sieges would go on for 2 Alexander’s mother opposed the marriage
months and could even last for years. because she was illegitimate. She was shy,
6 Groups of Homo Sapiens and had no taste in fashion and no talent for
Neanderthals used to live in close proximity socializing. She was often ill because of the
but in separate communities. poor climate in St Petersburg. She had
eight children.

ANSWER KEY 18
English for International Tourism Upper Intermediate Answer Key

Vocabulary
Exercise 5, page 55 PROFESSIONAL
Suggested answers
1 arch: a curved support for a structure (The
SKILLS
others are all upright posts.)
2 façade: the front of a building (The others WORKING AS A
are on the top of a building.)
3 arcades: a covered passage at the side of a TOUR GUIDE
row of buildings (The others are types of
living accommodation.) Listening
4 mantelpiece: a wooden or stone shelf
forming the top part of a fireplace (The Exercise 1, page 56
others are connected with a walking 1 unexpected circumstances 2 humour
platform attached to a building.) 3 outgoing 4 stamina 5 sensitive to
5 bas-relief: refers to a type of sculpture used 6 at your fingertips 7 as entertaining as
to decorate a building (The others are 8 Tell anecdotes 9 pass on (any)
features protruding from the roof of a 10 loud 11 clear 12 good eye contact
building.) 13 body language
6 wing: part of a large building (The others
are small areas entered before larger
Vocabulary
ones.)
7 parquet: made of wood, usually used for Exercise 2, page 56
flooring (The others refer to types of
1h 2d 3f 4e 5b 6c 7a 8g
precious metal used to make ornamental
objects.)
Exercise 3, page 57
1d 2h 3g 4e 5a 6b 7c 8f

Extra activity
With the verb phrases jumbled as above, the
answers are:
1, vii, d 2, iv, h 3, vi, g 4, iii, e 5, viii, a
6, ii, b 7, i, c 8, v, f

Speaking
Exercise 5, page 57
Students’ own answers.

Exercise 6, page 57
Students’ own answers.

ANSWER KEY 19
English for International Tourism Upper Intermediate Answer Key

Sorting the exhibits

CASE STUDY
Exercise 4, page 59

DESIGN A MUSEUM Suggested answers

Weapons and armour: axe, helmet, shield
EXHIBITION Jewellery: bracelet, brooch, pendant
Navigation: compass, sextant, telescope
A present from the past Copies: model, replica, reproduction

Exercise 1, page 58
The collection includes artefacts and objects
representing 2,000 years of history in East
England and dating back to Viking times. They
have to decide which items to display, based
on their importance and potential interest to
the public, and how to display them.

A meeting to discuss the display

Exercise 2, page 58
1 The family used to live in the west wing.
The other wing was the servants’ quarters
and the kitchen area. The entrance was the
main hall where the family would eat and
entertain.
2 Their ideas include a room about the
house, another dedicated to the
Gentlemen’s Society, one about the
geography of the local area, a room for
local history and information on the Roman,
Saxon and Viking influences and a room
about local places of interest that have a
connection with those periods.

Exercise 3, page 58
1 Geoffrey Johnson, in 1399
2 Geoffrey and Tobias Johnson
3 Tobias Johnson
4 Tobias Johnson, in 1747
5 Isaac Newton, mathematician and scientist,
and a member of the Gentlemen’s Society
6 Matthew Flinders, the first person to
circumnavigate Australia and a member of
the Gentlemen’s Society
7 Matthew Flinders
8 Isaac Newton (Principia Mathematica)

ANSWER KEY 20
English for International Tourism Upper Intermediate Answer Key

Exercise 5, page 59
TASK
Possible groupings and group names
Romans Exercise 6, page 59
• a 1.5 x 1 m photo of excavations of a
Roman salt-making site Possible names for rooms:
• remains of Roman clay pottery and mosaics • The Romans
• a skeleton of a Roman soldier, with sword • The Vikings
and helmet • The Saxons
Saxons • The medieval period
• Saxon axeheads, helmets and shields • Exploration
• a collection of Viking and Saxon coins and • The Gentlemen’s Society
medals • Draining the Fens
• manuscripts dating back to Saxon times • Language and local life
Vikings
• a life-size replica of a Viking longship Exercise 7, page 59
• five combs carved from whalebone (circa
eighth century) Possible outcome
• ten silver pendants and brooches See answers to Exercises 5 and 6 for possible
originating from Sweden groupings of exhibits and names for the
Medieval rooms. Here are some suggestions for items
• medieval kitchen utensils and bronze keys that could be sold in the gift shop: a guide
• a plan of Ascoby Hall in 1432 book to the museum, a DVD tour of the
• prints and paintings showing life during the museum, specialist books (e.g. the discovery
15th century of Australia, history of the Vikings), books on
18th century nautical local history and geography, posters and
• an 18th century telescope, compass and postcards depicting some of the exhibits,
sextant models and replicas (e.g. coins, windmills,
• a large map of the Australian coastline helmets, shields), painted Ascoby Hall pottery
(1801–1803) (e.g. bowls, mugs, plates), food (e.g. chocolate
• a collection of surgical instruments used on bars, tins of fudge, jam, cakes) decorated with
board ships pictures of Ascoby Hall
18th century literary In order to make the museum attractive to
• a first edition of Isaac Newton’s Principia children, it should be interactive and hands-on,
Mathematica with things to press (e.g. to activate the arms
• an 18th century inkpot and writing of a windmill) and to listen to. Younger children
materials could be given a quiz sheet for each room and
• copies of letters written by members of the outline drawings of exhibits to colour in
Gentlemen’s Society (coloured pencils available to buy from the gift
Drainage shop).
• photos of the Great Floods in 1947 and
1953
• models of windmills and steam engines
used to pump water
Local language
• audio recordings of local residents (mid
20th century)
• a book on the origin of place names
• a list of words that used to be spoken in the
local dialect
Item not needed: a number of stuffed animals

ANSWER KEY 21
English for International Tourism Upper Intermediate Answer Key

Grammar
7 MANAGING
Exercise 5, page 61
EVENTS 1 c would have ordered, had told
2 f hadn’t had, would have been
Listening 3 e had been, would have set up
Exercise 1, page 60 4 a would have cancelled, had registered
5 b hadn’t checked, wouldn’t have worked
1 events coordinator 6 d hadn’t checked, wouldn’t know
2 a major football club
3 degree in Travel and Tourism from
Birmingham City University Speaking
4 9 a.m.– 5 p.m., Monday to Friday; also has Exercise 6, page 61
to be present at home games which are
often on Saturdays Students’ own answers.
5 putting on events for the club
6 staging events for other people using the
club’s facilities EVENT CONCEPT
Listening
Exercise 2, page 61
Problems and how Emma dealt with them: Exercise 1, page 62
• Language problems requiring an interpreter 1 Why is this event being held?
which were not anticipated in advance. she 2 Who are the stakeholders of the event?
found one at short notice but, unfortunately, 3 When will the event take place?
the interpreter spoke a different dialect, so it 4 Where exactly will it be staged?
was not an ideal solution. 5 What is there to see and do?
• A conference speaker forgot the date. She
contacted him the previous day to confirm
and therefore had time to find a Exercise 2, page 62
replacement speaker. 1 to showcase Gnawa music and dance and
• A match was cancelled 15 minutes before it to celebrate the traditions and beliefs of
was due to start. She had prepared some Morocco’s Gnawa people
alternative entertainment – a replay of the 2 the host community, visitors from abroad,
World Cup final on a big screen. caterers, hoteliers, owners of bed and
breakfast accommodation, airlines, tour
Vocabulary operators, sponsors
3 four days every summer at the end of June
Exercise 3, page 60 4 in Essaouira
call off – cancel celebrate – mark 5 different concert sites dotted throughout the
postpone – put off put on – stage town, the medina, the Portuguese quarter,
the fishing harbour, the beaches

Exercise 4, page 60
Exercise 3, page 62
1 put on 2 stage 3 mark 4 called off
5 postpone 6 cancel 1 mission statement 2 showcase
3 host community 4 liaises 5 stand to gain
6 sponsor 7 backs 8 coordinate
9 forward planning 10 logistics

Exercise 4, page 62
1 specific 2 measurable 3 achievable
4 relevant 5 time-specific

ANSWER KEY 22
English for International Tourism Upper Intermediate Answer Key

Exercise 5, page 62 consent and approval, null and void, for and
1 to attract 50,000 people more than last on behalf of
year Exercise 3, page 64
2 to achieve an increase in the number of
1 5.1 (any cause beyond the reasonable
tickets sold
control)
3 to invite people from every country in the
2 1.3 (responsible for the organization and
world to participate
management of all details)
4 to invite performers in the field of world
3 1.3 (negotiating any fees and services to be
music rather than mega rock stars
outsourced)
5 to ensure that everything is in place by the
4 2.2 (shall keep in strict confidence all
third week of June
commercial and technical information)
5 2.5 (promotion of the Event)
Reading 6 2.5 (accepts and agrees to use the
Company’s name, logo or trademark)
Exercise 6, page 63 7 6.1 (in accordance with the laws of the
1 a (to celebrate the success of the different State of New York, USA)
branches), b (to reward staff for their role ... 8 4.1 (to transfer any of its rights or
over the past year) obligations under this Agreement to any
2 a (refreshments), d (venue), e (the press other company)
and/or television), f (discuss the event in
greater detail), g (security arrangements)
Exercise 4, page 64
1 costs and expenses 2 accept and agree
Extra activity 3 terms and conditions 4 null and void
1 employees of Smartset, average age 5 consent and approval
under 30
2 Oakland Speaking
3 an outdoor concert attended by 950
employees, 85 percent of whom were Extra activity
happy with it.
Suggested answers
4 No. They will select an event planner.
1 Specific: What precisely are Apotheosis
going to supply? Ask for suggestions – do not

PROFESSIONAL refer to the information files as this would give

away confidential information to the other
SKILLS students.
2 Measurable: What payment is Smartset
going to make? How can Smartset be sure
UNDERSTANDING that Apotheosis supply everything they agree
to supply, to an acceptable standard?
CONTRACTS 3 Achievable: Can Apotheoisis provide
everything they say they can?
Reading 4 Relevant: Are the items on the Apotheosis
price list appropriate for the event Smartset
Exercise 1, page 64 wish to hold, e.g. what kind of entertainment
Students’ own answers. will be provided?
5 Time-specific: When is the event going to
take place? How long will it last, e.g. how long
Exercise 2, page 64 will the entertainment last?
1 hereunder, hereby
2 use its best endeavours, including but not
limited to, which consent shall not be
unreasonably withheld
4 organization and management, any and all,
permits and licences, accepts and agrees,

ANSWER KEY 23
English for International Tourism Upper Intermediate Answer Key

Writing
CASE STUDY
Exercise 6, page 65
Students’ own answers.
MAKE A FESTIVAL
Model answer
PROFITABLE
Appendix A Asia Sound
The Event Planner shall provide the
equipment and services described hereunder. Exercise 1, page 66
• the hire of the chosen venue, including
1 to make Asian music known to a larger
general liability insurance cover, together
audience
with 30 reception, security and serving
2 crowd control, protests by local residents,
personnel, such personnel to have prior
failure to dispose of waste, food poisoning,
experience of hosting corporate events
bands unwilling to perform, a threat from
• a sound system with a mixing console for
the main sponsor to withdraw support,
use by an experienced professional DJ.
financial losses
The choice of music shall be suitable for
the profile of the guests and not contain
any offensive language. An interview in Jookbox
• ambient lighting suitable for the meal and
Exercise 2, page 66
subsequent disco
• the provision of an event crew to set up the 1 b (we hope to raise at least $100,000);
stage and lighting d (the interviewer mentions gatecrashers
• circular tables (to seat 10 people) and and Nick says ‘in a stadium, it’s a lot easier
trestle tables (180 x 60 cm) with a floral to filter people’)
décor 2 b (the Kuala Lumpur football club stadium),
• a self-service finger buffet, to include food d (the Burning Pagodas ... very generously
suitable for vegetarians agreed to do a benefit concert)
• a filmed DVD of the event to use for future 3 c (we can work that out, no problem.)
promotional purposes
The prices for the said equipment and services Some bad news
shall not exceed those agreed during the
meeting held on (date) between Smartset and Exercise 3, page 67
Apotheosis. 1 a6 b 1, 4 c 2 d 3, 5
Apotheosis warrants and guarantees that all 2, 3 Students’ own answers.
services performed under this Agreement shall
be of professional quality in conformity with
generally accepted industry practices.

ANSWER KEY 24
English for International Tourism Upper Intermediate Answer Key

TASK
8 CAREERS
Exercise 4, page 67
Possible outcome Speaking
The suggestions put forward by Global Exercise 1, page 68
Productions go a long way to solving Nick’s
problems. On the basis of these, Yarwood Students’ own answers.
could be encouraged to think again about its
sponsorship. However, the idea of Listening
encouraging local firms to back the festival is
also good. The following points should be Exercise 2, page 68
noted: a2 b 3 c 1, 2 d 4 e 1, 3 f1 g1
• The choice of the Sengalor racecourse as h2 i3 j4
the venue will satisfy the readers of
Jookbox magazine and avoid the security Speaker 1: e and g were successful
problems that marred the festival the Speaker 2: c was successful
previous year. Speaker 3: b was successful
• The target revenue from ticket sales is Speaker 4: d was successful
$600,000 but $350,000 of this is needed to
pay off outstanding debts. The hire of the
venue is $100,000 and the cost of the Exercise 3, page 68
bands in excess of $375,000 to which 1c 2g 3e 4a 5h 6i 7j 8d
should be added advertising expenses and
agency costs for security, stage set-up and
cleaning the site after the festival. Some of
these costs will be offset by fees paid by
caterers and the contribution from Warped
Vinyl Records.
• As a result, the festival will still make a
(probably smaller) loss this year. However,
suggested improvements in the
management of the event should ensure
that a suitable sponsor is willing to come
forward to make the festival a viable
concern from a financial point of view.

ANSWER KEY 25
English for International Tourism Upper Intermediate Answer Key

remuneration: excellent remuneration package

Reading
including profit-related bonuses, company car
Exercise 4, page 69 and private medical insurance
Skirun.com
company activity: web retailer specialized in Exercise 5, page 69
the sale of ski and snowboarding holidays
2 He/She must have a keen eye for detail (ad
job title: ski sales manager
A) / must be detail-oriented (ad C).
role and responsibilities: leading a team of
3 The ideal candidate must be able to work in
reservation consultants, training new recruits,
a pressurized environment (ad A) / multi-
briefing staff on new products and organizing
task while working under pressure (ad B).
daily work schedules
4 The person appointed must have a
candidate profile: outgoing, energetic,
previous track record (ad B) / a solid
autonomous, able to work in a pressurized
background (ad C) in the industry.
environment and have a good knowledge of
5 He/She must be autonomous (ad A) and
ski holiday destinations
standards-driven (ad C) / focused on
remuneration: competitive salary, uncapped
providing a consistently high standard of
commission, free winter holidays
customer service (ad C).
On-TrackTours
6 The candidate should have strong
company activity: travel provider for the young
communication skills (ad B) / be articulate
seniors market
(ad C) and have previous telesales
job title: investigations executive
experience (ad A).
role and responsibilities: in charge of handling
7 Responsibilities include conducting
customer complaints, researching issues with
interviews (ad C) and contributing to
suppliers, requesting appropriate
recruitment decisions (ad C).
compensation and maintaining detailed
8 The ideal candidate will have first-rate
records
leadership and people management skills
candidate profile: well-educated and
(ad C).
computer-literate, previous track record in the
travel industry, strong communication skills,
methodical approach, integrity, ability to multi- Vocabulary
task while working under pressure
Exercise 6, page 69
remuneration: negotiable depending on age
and experience, fringe benefits include Students’ own answers.
subsidized staff restaurant and a child care
subsidy
Extra activity
Howatt Hotels 1d 2b 3c 4i 5j 6f 7a 8h 9g
company activity: international hotel group 10 e
job title: operations manager, Dubai
role and responsibilities: identifying and Speaking
following up all sales leads, keeping the team
up-to-date concerning hotel and company Exercise 7, page 69
activities through daily communications
Suggested factors (if students have difficulty
including financial and customer feedback,
thinking of them)
conducting interviews and contributing to
• type of work
recruitment decisions
• fringe benefits
candidate profile: hard-working and articulate,
• high rates of remuneration
a solid background in the hotel industry,
• promotion prospects
standards-driven and detail-oriented, able to
• the company’s reputation
organize in a logical manner and plan ahead,
• pleasant working environment
first-rate leadership and people management
• flexible working hours
skills, focused on providing a consistently high
• relationship with colleagues
standard of customer service

ANSWER KEY 26
English for International Tourism Upper Intermediate Answer Key

Grammar
SELLING
Exercise 7, page 70
YOURSELF Students’ own answers.
Speaking
Writing
Exercise 1, page 70
Exercise 8, page 71
Students’ own answers.
1d 2a 3b 4c 5c 6b 7b 8a
9b 10 c 11 d 12 d
Exercise 2, page 70
Students’ own answers. Extra activity
Suggested answers
Listening I am writing to apply for the position of (job
Exercise 3, page 70 title)
which was advertised on (name of website)
a Speaker 3 b Speaker 1 c Speaker 2 I have a proven track record in (list skills)
d Speaker 2 e Speaker 1 f Speaker 2 I am interested in pursuing a career in (name
of profession)
Exercise 4, page 70 As you will see from the enclosed CV (for a
letter; attached CV for an email)
Should do I have considerable experience in (skills area)
• print on good-quality paper I have always succeeded in (name of activity)
• mention hobbies that show positive In addition, ...
qualities, e.g. stamina and resourcefulness I am available for interview from (date; or at
• describe education and qualifications in any time)
straightforward language Please do not hesitate to contact me if you
• tailor the CV to the job description require further information.
• include a personal profile I look forward to hearing from you.
• learn expressions to describe skills and
work experience
• be concise and use bullet points to list key
accomplishments
Shouldn’t do
• make it too long – one A4 page is enough
• mention solitary, passive interests
• include a photo when applying to the USA
• use foreign acronyms or abbreviations
• be repetitive or write long sentences
• make spelling or grammatical mistakes
• over-use colours and different fonts

Speaking
Exercise 5, page 70
Students’ own answers.

Exercise 6, page 70
Students’ own answers.

ANSWER KEY 27
English for International Tourism Upper Intermediate Answer Key

Listening
PROFESSIONAL
Exercise 6, page 73
SKILLS Candidate 1: 2, 7, 8, 1
Additional questions:
INTERVIEWS Why did you leave your last job?
You mean you were fired?
Listening
Candidate 2: 6, 7, 3, 5
Exercise 1, page 72 Additional questions:
Perhaps you could start by telling us
Students’ own answers.
something about yourself? (This is not
phrased as a question but is asked as one in
Exercise 2, page 72 that the candidate is intended to answer.)
1 Before the interview:
• Anticipate the questions and think about Exercise 7, page 73
possible answers.
11 21 32 42 51 61 72 82
• Find out as much as possible about the
92 10 1
company.
• Find out who is actually going to conduct
the interview and that person’s position in Exercise 8, page 73
the company.
Possible answers
• Get the person’s mobile phone number.
Candidate 1 sounds confident and gives full
• Dressed smartly and get a haircut.
answers which are focused on the job.
During the interview:
Candidate 2 sounds less confident and has a
• Respond to questions by giving specific
hesitant manner. Her answer to why she finds
examples.
the job attractive is about why she needs a job
• Highlight skills mentioned on the CV and
rather than this particular job. Some answers
give concrete examples of their use.
are muddled; she says she hasn’t done this
2 After the interview:
kind of job before but feels it would enable her
• Phone a few days later to ask whether a
to use her skills – she cannot know this if she
decision has been made.
has no experience of this kind of job.
• If the interview was unsuccessful, ask why.

Speaking Exercise 9, page 73

1 Could you tell me something more about
Exercise 3, page 72
what the job involves?
1c 2e 3b 4g 5a 6d 7h 8f 2 Who would I be reporting to?
3 What kind of training do you offer?
4 How will my performance be reviewed and
Exercise 4, page 72
who does that?
Students’ own answers.

Exercise 5, page 72
Students’ own answers.

ANSWER KEY 28
English for International Tourism Upper Intermediate Answer Key

Exercise 10, page 73

Answers are underlined in the audio script.
CASE STUDY
Audio script Track 8.5, Exercises 9 and 10, RECRUIT THE
pages 125–126
S = Stephen Lang, C = Candidate
RIGHT PERSON
S Are there any questions you’d like to ask A job profile
us or any aspects of the job that need
clarifying? Exercise 1, page 74
C Yes, I’ve prepared a list of things I’d like
Students’ own answers.
to know a bit more about. Um ... first of all,
could you tell me something more about what
the job involves? Exercise 2, page 74
S Yes, you would be working with a team of
1 manage 2 beauticians and specialists
five other people and your main responsibility
3 indispensible 4 fluent 5 recommended
would be contacting firms and organizations
6 accurate accounts 7 supervising
that would be ready to use our facilities.
8 monitor trends
C Who would I be reporting to?
S You would be under the day-to-day
supervision of your line manager and,
ultimately, to the head of department. His
name is Herr Grüber and he’ll be present at
the second interview.
C Uh huh. Um ... What kind of training do
you offer?
S We have our own Internal Training
Department and we regularly organize
sessions so that employees can learn any
skills they think they lack and go forward to
increase their chances of promotion.
C How will my performance be reviewed
and who does that?
S There’s a first appraisal after three
months to discuss how the job is going and
then once a year after that. Mr Ross would do
that but there’s nothing to stop you asking Mrs
Wilkins for advice on how well you’re doing
and any improvements.

ANSWER KEY 29
English for International Tourism Upper Intermediate Answer Key

TASK
9 GASTRONOMY
Exercise 4, page 75
Students’ own answers. Reading
Exercise 1, page 76
Exercise 6, page 75 See answers in Exercise 3.
Possible outcome
Each of the four candidates has strengths and Exercise 2, page 76
weaknesses.
Students’ own answers.
Carlos de Sousa
Strengths: highly educated, has initiative Listening
(started his own business), knowledge of spa
business, financial background Exercise 3, page 76
Weaknesses: over-qualified for the post, too 1a 2d 3b 4c 5a 6a 7b 8c
theoretical, not fluent in Spanish 9d
10 A sushi B moules frites C borscht
Jennifer Watson
Strengths: practical knowledge of spas and
therapy, enthusiastic, gets on well with people, Extra activity
in contact with the Spanish language 1 Italy 2 France 3 Spain 4 France 5 Italy
Weaknesses: no management or financial
experience, may get bored with routine work
Speaking
Graham Nash Exercise 4, page 77
Strengths: relevant education, previous
experience in spa resorts, gets on well with Students’ own answers.
people, fluent in Spanish; previous
managerial experience Reading
Weaknesses: over-qualified for the post, high
salary expectations, may leave relatively Exercise 5, page 77
quickly to open up his own spa 1 Eating is necessary in order to survive,
whereas dining out is a pleasure.
Carmen Rosa 2 Local food can enhance sustainability,
Strengths: native Spanish speaker, relevant maintain a destination’s authenticity,
qualifications, relevant previous experience, strengthen the local economy, provide an
interested in thalassotherapy and good level of environmentally-friendly infrastructure,
English, reasonable salary expectations, support local farmers and fishermen and
needs little supervision protect the environment by avoiding the
Weaknesses: possibly lacking in transportation of food over long distances.
communication skills, lacking in self-esteem 3 1 Tourists are ready to spend more money
(willing to work for a low salary) on gourmet products, dining out and
sampling local produce.
This analysis suggests that Carmen is the 2 Changing lifestyles mean that certain
person to appoint, though other analyses are socio-economic categories are likely
possible – students may decide that Graham candidates for the food tourism market.
is the right candidate even though he may not 3 a growing rejection of bland,
stay long (and they could decide to offer him mass-produced food and drink
incentives to stay). 4 Foreign foods are more accessible and
tempt people to discover the ‘real thing’.
5 the influence of the media

ANSWER KEY 30
English for International Tourism Upper Intermediate Answer Key

Extra activity Extra activity

1 To get the best out of people they have to 1 Sparkling, sometimes called fizzy, water
be properly nourished so that they are fit has been carbonated to give it bubbles.
and healthy. Some more expensive waters are naturally
2 a campaign aimed at promoting a carbonated; in others it is done at the
particular place or destination bottling plant. Still water does not have
3 Food which has not travelled a long bubbles.
distance is fresher and often better quality. 2 It means the juice has been pressed on the
4 They are perceived as having a higher premises and is not preserved,
disposable income and more leisure time concentrated or sweetened.
as they are not supporting a young family. 3 deep fried potatoes cut in long, thin slices,
5 Celebrity chefs who promote the idea of known as chips in the UK but French fries
gourmet cooking at home and holidays in the USA
based around cookery courses in the 4 cooked meat or fish moulded into the
country of origin of particular cuisines are shape of a bread loaf and served cold,
becoming more popular. sliced
5 It makes the dish sound more exotic and
the diner feels sophisticated. This is a
Exercise 6, page 77 phenomenon particularly associated with
1 tempt the palate 2 bland 3 savour the UK and the USA, whose traditional
4 wine and dine 5 palate food is thought of as simple and hearty
6 gourmet products 7 forked out rather than sophisticated.
8 whet the appetite 9 produce 10 fare
Vocabulary
DESCRIBING Exercise 3, page 78

DISHES P: appetizing, delicious, done to a turn,

mouth-watering, ripe, succulent, tasty, tender
N: bland, greasy, insipid, rancid, rotten, tough
Reading
Exercise 1, page 78 Exercise 4, page 78
1a 2b 3a 4a 5c 6d 1 bake, fry
2 grill, roast, simmer, stew (also boil, if it is a
Exercise 2, page 78 tough piece of meat)
3 boil, fry, steam
Students’ own answers. If they are having 4 boil, fry, poach
difficulty, you could suggest: 5 boil, bake
• pointing out that a dish is rarely served as it 6 bake, boil, fry, roast, simmer, steam, stew
is not often in season.
• encouraging diners to have an extra side
dish and to have a coffee after their meal. Extra activity
• bringing round a dessert trolley so that they The most likely collocations are:
can see what is on offer. 1 d, h
2 b, d, e, f, h, i
3 a, b, d, e, h, i, j
4 b
5 e, f
6 j
7 a
8 c (meat is also possible, but not fish)
9 g
10 j

ANSWER KEY 31
English for International Tourism Upper Intermediate Answer Key

Listening Goulash is a thick meat stew which/that

Exercise 5, page 79 originated in Hungary and is a popular meal in
eastern Europe.
1 tender 2 grilled 3 served 4 baked Goulash, which is a popular meal in
5 topped 6 (tasty) stew 7 flavoured with Eastern Europe, is a thick meat stew
8 fresh 9 stuffed 10 steamed which/that originated in Hungary.
11 accompanied

Grammar PROFESSIONAL
Exercise 6, page 79 SKILLS
Suggested answers
1 Gazpacho, which originated in the
Andalucía region of Spain, is a tomato-based
GIVING FEEDBACK
soup usually served cold.
Gazpacho, which is a tomato-based soup
Listening
usually served cold, originated in the Exercise 1, page 80
Andalucía region of Spain.
Gazpacho is a tomato-based soup usually Students’ own answers.
served cold which/that originated in the
Spanish region of Andalucía. Exercise 2, page 80
2 Bouillabaisse is a traditional fish stew
which/ that originated in the city of Marseille, a Speaker 6 b Speaker 2 c Speaker 3
France. d Speaker 5 e Speaker 7 f Speaker 1
Bouillabaisse, which originated in the city g Speaker 4
of Marseille, France, is a traditional fish stew.
3 Croissants, which are eaten freshly baked Reading
at breakfast, are flaky, crescent-shaped
pastries. Exercise 3, page 80
Croissants are flaky, crescent-shaped 1 long wait time, service (wrong orders)
pastries which/that are eaten freshly baked at 2 long wait time, service (forgotten orders)
breakfast. 3 loud music
4 Pho, which is a Vietnamese noodle soup, 4 service (constant interruptions)
is served with beef or chicken and is a popular 5 food quality (lack of garnish, guacamole
street food. unavailable)
Pho is a Vietnamese noodle soup 6 food quality (dirty plate and cutlery)
which/that is served with beef or chicken and
is a popular street food.
Pho, which is a popular street food in
Vietnam, is a noodle soup served with beef or
chicken.
5 Chow mein, which is popular in American-
Chinese cuisine, is of two main kinds, steamed
or crispy, and is a stir-fried dish consisting of
noodles, meat and vegetables
Chow mein, which is a stir-fried dish
consisting of noodles, meat and vegetables, is
popular in American–Chinese cuisine, and is
of two main kinds: steamed or crispy.
Chow mein is a stir-fried dish consisting of
noodles, meat and vegetables which/that is
popular in American–Chinese cuisine, and is
of two main kinds: steamed or crispy.
6 Goulash, which originated in Hungary, is a
thick meat stew and a popular meal in eastern
Europe.

ANSWER KEY 32
English for International Tourism Upper Intermediate Answer Key

Listening Writing
Exercise 4, page 81 Exercise 8, page 81
Problem: taking the wrong order Students’ own answers.
Solution: double-check with customer and
write it down

Problem: ran out of notepads

CASE STUDY
Solution: order some more
PLAN A NEW
Problem:
Solution:
ran out of lemons
Mercedes to check inventory and ITINERARY
keep everything needed in stock
A gastronomic tour of Peru
Problem: long wait time before being served
Exercise 1, page 82
because of absent staff
Solution: tell manager about any problems 1 650,000: the number of visitors to the
Mistura food fair, 100,000: the number of
Problem: staff do not have manager’s cell Chinese immigrants arriving in the early
phone number 19th century, 2,000: the number of
Solution: manager to provide Chinese restaurants
2 The Incas grew potatoes and quinoa. The
Problem: over-attentive service Spanish introduced olives and grapes.
Solution: judge exactly when service is 3 Papa a la huancaína consists of boiled
required potatoes in a spicy, creamy sauce. This is
a fusion dish which incorporates elements
of more than one culinary tradition.
Exercise 5, page 81 4 Chifas are Chinese restaurants in Peru.
Suggested answers Ceviche and tiradito are Peruvian national
Review 3: turn the music down as the dishes but they are based on seafood
restaurant becomes busier. and have their roots in the Japanese
Review 6: if the restaurant has a dishwasher, culinary tradition.
have it serviced. If the washing up is done by
hand, review the procedure. Tour itinerary
Exercise 2, page 82
Exercise 6, page 81
Possible answers
1 b (I’ve just been reading the customer 1 Days 4–5 are mainly taken up with
reviews we’ve had over the last few days travelling. Day 3 is an ‘introduction’ to
...) Peruvian cuisine but there are no further
2 e (I’m pleased to say ... On the other classes.
hand, ...) 2 The tour is ‘crowned’ by a visit to Machu
3 f (Apparently, one of you, I won’t mention
Picchu, arguably not the point of a
names, has been getting the orders wrong.)
culinary tour.
4 a (Another thing: can you tell me ...)
5 c (If there’s a problem, get in touch with me
ASAP.)
6 d (... first of all, I’m pleased to say ...; On
the other hand, ...; ... finally, on a more
positive note, ...)

ANSWER KEY 33
English for International Tourism Upper Intermediate Answer Key

Customer feedback TASK

Exercise 3, page 83 Exercise 5, page 83
• no driver to pick up the group at the hotel From the information provided, it appears that
• very early start on day 4, delayed flight, little the present itinerary suffers from a number of
time to visit drawbacks, including poor organization and
• food poisoning from restaurant; suggests timing, substandard accommodation and an
not using it in future unfortunate choice of restaurant. The seven-
• poor sanitation; suggests warning people day package is too short to fit in all the
in advance to bring their own toilet paper activities. As this is primarily a culinary tour,
• little time to derive full benefit from the the emphasis should be on tastings, eating out
Mistura; suggests giving more time to in high-end restaurants and a longer visit to
attend the ten-day festival the Mistura food festival. A visit to Cuzco and
• water not always drinkable; suggests Machu Picchu is certainly worthwhile but can
warning people in advance be offered as an extension to the stay.
• high altitude is a problem for some
travellers; suggests advising visitors to Possible itinerary
drink herbal tea or chew coca leaves • Day 1: arrival in Lima; overnight
• journey to Machu Picchu takes four hours, accommodation in comfortable four-star
which is wasteful in a short tour; suggests hotel
travelling by helicopter, which only takes • Day 2: breakfast on acaldo de gallino (hen
45 minutes soup), known as the soup levanta muertos,
• only one cookery class and one day at the a dish to ‘wake the dead’; visit to a local
Mistura festival; suggests focusing on the market to purchase ingredients for
gastronomic elements of the tour and tomorrow’s cookery class; dinner at the
having other activities as optional add-ons at Astrid y Gaston, with its wide choice of
the end Peruvian cuisine
• Day 3: introduction to Peruvian cuisine:
learn how to prepare Peru’s staple dishes
Exercise 4, page 83 and afterwards taste the many dishes you
Culinary activities: more visits to restaurants made during class; gourmet dinner at one
and tastings with local chefs, visits to farmers’ of Lima’s top restaurants
markets to sample local produce • Day 4: visit to farmers’ markets (with an
Other activities: include tours to the interpreter), buffet lunch at A Puerto
Pachacamac sun Temple and Lima by night Carrada and demonstration of creole
and offer Machu Picchu and Chiclayo as cuisine with the resident chef; evening
optional extras tasting on how to cook an Inca
Pachamanca (a dish baked on hot stones
• Day 5: Mistura food festival: attend tastings
and sample exquisite dishes from the
country’s top restaurants and chefs
• Day 6: Mistura food festival: breakfast,
lunch and dinner on site; attend seminars,
tastings and workshops; meet local chefs
and producers (with an interpreter)
• Day 7: shopping in Lima and return flight

ANSWER KEY 34
English for International Tourism Upper Intermediate Answer Key

Exercise 4, page 85

10 RISK 1 spread (The others are about reducing or

making smaller.)
Reading 2 monitor (The others are about looking to the
future.)
Exercise 1, page 84 3 warn (The others are about stopping
something from happening.)
Hotel
4 protected (The others express something
Type of risk: fire
likely to cause harm.)
Measures taken: maintenance of electrical
5 enabled (The others express something
wiring and heating systems; installation of
allowed by an official authority.)
smoke alarms, fire extinguishers and
sprinklers; smoking forbidden
Type of risk: evacuation during a fire alert Extra activity
Measures taken: exits clearly indicated;
1 appliance 2 evacuation 3 exposure
obstructions removed; emergency lighting
4 extractor/extraction 5 failure 6 leakage
Restaurant
7 lighting/light 8 maintenance 9 plug
Type of risk: being electrocuted because of
10 spillage
water spillage; grease fires caused by
electricity; slipping on wet floors
Measures taken: warn staff not to plug Listening
anything in if the cord is wet or they are
touching a wet surface; circuit breakers in Exercise 5, page 85
sockets to reduce risk of electrocution; Possible sources of risk: earthquakes, high
extractor and ventilation fans to remove steam crime rate, civil unrest, strikes or rioting
and grease; all pans covered by lids when Stages of risk management: identify the risk;
carried; spillages wiped up immediately; analyze the risk in terms of impact, frequency,
leakages reported immediately; non-slip shoes duration and scope; treat by avoiding the risk
issued to staff or by putting in place preventative measures;
set up a crisis planning committee to create a
Speaking risk management plan
Those involved: crisis planning committee
Exercise 2, page 85 consisting of representatives in key
Students work in pairs to discuss the questions. departments and key stakeholders in the
You could ask each member of the pair to deal business
with one of the questions, then share information
by asking each other questions about the risks
associated with each type of venue. Alternatively, Extra activity
in a larger class you could allocate one risk to 1 to identify the source of the risk, the kind of
each student and ask them to write down their risk it is and its scope
ideas before sharing information. Take whole 2 the type of risk, e.g. earthquake, crime or
class feedback. civil unrest
3 impact (severity of the potential damage),
Students’ own answers. frequency (how often it may occur),
duration (how long it may last) and scope
(the extent of the damage it could cause)
Vocabulary
4 not using a hotel situated in a flood plain,
Exercise 3, page 85 not offering a dangerous adventure activity
5 fire and cyclone
Natural: avalanches, floods, hurricanes 6 information security
Health: infectious diseases, pandemics,
personal injuries
Economic: currency fluctuations, recession, Exercise 6, page 85
rising fuel prices 1 address 2 brainstorm 3 prioritize
Civil unrest: demonstrations, riots, strikes 4 consult 5 monitor 6 review
Crime: fraud, hijacking, kidnapping

ANSWER KEY 35
English for International Tourism Upper Intermediate Answer Key

EXTREME SPORTS Reading

Speaking Exercise 6, page 87

Exercise 1, page 86 1 The accident occurred at 18.19, not after

19.00. The sled was made of plastic, not
1 remote 2 slight 3 acceptable wood. The driver was experienced, not
4 considerable 5 huge recently recruited. He was driving at no
more than 9 kph, not 19 kph.
2 The accident could have been avoided if
Exercise 2, page 86
the resort had banned the use of sleds after
Students’ own answers. the resort had closed for the day. A notice
could have been put up to that effect. The
parents should have supervised the
Exercise 3, page 86
activities of the children and realized the
Students’ own answers. danger.
3 Blame lies both with the owners of the
resort and the parents. The driver was not
Exercise 4, page 86
at fault.
Students’ own answers.
Grammar
Listening Exercise 7, page 87
1 The driver may/might have been taken ill.
Exercise 5, page 86
2 He couldn’t possibly have seen the sled.
1 Three people were involved: a 44-year-old He must have been driving very slowly at
man driving a snow groomer, a 12-year-old the time.
girl and her brother, aged 9. 3 The owners should have informed users of
2 After the slopes had closed for the day, the the hazard.
girl was seriously injured when she collided People shouldn’t have been on the slopes
with the snow groomer at the bottom of the at that time.
beginner slope. Her brother managed to
throw himself clear before the sled hit the
machine.
3 The snow groomer was travelling fast and
its driver was inexperienced. In addition, he
had failed to take his medication and his
judgement may have been impaired.

ANSWER KEY 36
English for International Tourism Upper Intermediate Answer Key

Exercise 8, page 87 Exercise 2, page 88

1 The skier should not have been in that Companies should brief their staff and run a
area. He should have provided his correct simulation. They should designate someone to
contact details and shouldn’t have denied be in charge in the event of a crisis and decide
responsibility as it was clearly his fault. He who is to take phone calls. Staff need to be
must have seen her before he knocked her trained in dealing with next of kin and friends.
over. The woman must have been The website and sms messages should be
frightened. used to keep people informed.
2 The child couldn’t have known the raft was
a new design. The owner shouldn’t have
allowed a child to test the raft. The owner Extra activity
should have renewed his insurance policy. 1d 2f 3e 4g 5a 6b 7c
The manufacturer may have known that the
raft might capsize. The child may not have
been wearing a life jacket. The family must Exercise 3, page 88
have been shocked and angry. Before the crisis: 3, 4, 6, 9
3 The instructor should have radioed for help During the crisis: 1, 2, 8
and shouldn’t have told a novice skier to After the crisis: 5, 7
negotiate the slope alone and off-piste.
Visibility must have been poor. The Reading
instructor may not have heard the weather
forecast. Exercise 4, page 89
The organizers shouldn’t have denied
1d 2e 3c 4f 5a 6b
responsibility because this was a package
holiday and they are liable for the
negligence of their employees.
THE OLYMPIC
PROFESSIONAL GAME
Extra activity
SKILLS 1c 2f 3i 4g 5j 6a 7b 8e 9h
10 d

DEALING WITH Exercise 1, page 90

CRISES 1b 2e 3f 4a 5c 6d
Listening
Exercise 1, page 88
1 F (Many companies don’t see it as a
priority.)
2 F (The risks are the same wherever the
holiday is because of risks such as natural
disasters.)
3 T
4 F (They do not always have contact details
close at hand.)
5 F (It is better not to use social networking
sites because of the risk of distressing
relatives.)

ANSWER KEY 37
English for International Tourism Upper Intermediate Answer Key

Hypothetical situations
2 REVIEW AND
Exercise 5, page 93
CONSOLIDATION 2 If she hadn’t been wearing a microphone,
no one would have been able to hear her
A World Heritage site presentation.
Exercise 1, page 92 3 If the pitch hadn’t been frozen, the match
wouldn’t have been called off.
1 located 2 consists 3 dates back 4 If I’d known the projector wasn’t working, I
4 comprises 5 elegant 6 insight would have called a technician.
5 If we hadn’t invited the most popular bands,
Architectural features the festival wouldn’t have been such a great
success.
Exercise 2, page 92 6 If we’d had a generous sponsor, we
1f 2h 3a 4g 5c 6b 7d 8e wouldn’t have lost a lot of money / so much
money.
Tour guiding
Contracts
Exercise 3, page 92
Exercise 6, page 93
1 vaulted 2 depicts 3 sweeping
4 restored 5 colonnades 6 ornate 7 wing 1 shall apply 2 shall be liable
8 carved 3 null and void 4 assign 5 prior
6 in writing 7 provisions
8 shall be construed
Talking about the past
Exercise 4, page 92 Event concept
1 The area around St Petersburg used to be Exercise 7, page 93
a marshy swamp.
2 In 17th-century London merchants would 1 attend 2 put off 3 cater for 4 liaise
often discuss business in one of the new 5 showcase
coffee houses.
3 Historians used to believe that Egyptian Dependent prepositions
pharaoh Ramses III was poisoned.
4 It is now believed/thought that Ramses III Exercise 8, page 94
was assassinated by his wife and son. 1 in 2 for 3 for 4 in 5 from 6 in 7 to
5 It is said that the Viking explorer Erik the 8 to 9 in 10 with 11 of
Red reached North America 500 years
before Christopher Columbus.
Job interviews
Exercise 9, page 94
1c 2f 3e 4d 5a 6b

Personal qualities
Exercise 10, page 94
1 autonomous 2 outgoing 3 methodical
4 ambitious 5 articulate 6 reliable

ANSWER KEY 38
English for International Tourism Upper Intermediate Answer Key

Photocopiable notes 2.1

Describing dishes
Exercise 11, page 94 Across
2 home page 3 layout 4 graphic 6 scroll
1b 2c 3d 4a 5f 6g 7e 9 bandwidth 10 font
Down
Culinary tourism 1 menu 3 load 5 crash 7 cursor 8 link
9 byte
Exercise 12, page 95
1 palate 2 fare 3 slow food 4 savouring Photocopiable notes 2.2
5 produce 6 whet 7 dine out 8 gourmet
set aside / spend / waste money
Modal verbs interview / select / shortlist a candidate
host / record / upload a video
Exercise 13, page 95 launch / mount / run a campaign
2 may/might have suffered optimize / refresh / update a website
3 could have been
4 may/might have used Photocopiable notes 4.2
5 should have carried out
6 should have laid 1c 2b 3c 4a 5c 6a 7b 8a
7 should have been posted 9c 10 a 11 c 12 a
8 must have had

Photocopiable notes 7.2

terms and conditions

covenants and agreements
consent and approval
agree and accept
null and void
costs and expenses
organization and management
permits and licences
any and all
for and on behalf of

Photocopiable notes 8.1

Brian: critical; Carol: helpful; Christine:

ambitious; Colin: loyal; Diane: impatient;
Fiona: outgoing; Gary: reserved; Irene:
adventurous, energetic; James: cautious; Jill:
stubborn; John: reliable, responsible; Karen:
methodical, thorough; Linda: creative,
talented, passionate, imaginative; Liz:
versatile, creative, talented, helpful,
imaginative; Mark: competitive, determined,
hard-working; Martin: sensitive, tactful,
considerate; Mike: perfectionist, thorough,
conscientious, hard-working; Tom:
autonomous, resourceful

ANSWER KEY 39
English for International Tourism Upper Intermediate Answer Key

Photocopiable notes 10.2

Across
2 extinguisher 7 negligence 8 evacuate
9 trip 11 spill 112 electrocution
Down
1 mitigate 3 hazard 4 maintenance
5 civil unrest 6 infection 10 poison

ANSWER KEY 40