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Business Process Analytics

This document outlines a course on Business Process Analytics taught at the Indian Institute of Management, Rohtak. The following key details are provided: 1) The course is an elective worth 1 credit taught over 75 minute sessions in term VI of 2019 by Dr. Ritu Yadav. 2) The course introduces concepts of business process management and analytics, using tools like Bizagi Modeler and DISCO Process Miner to capture, model, analyze, optimize and reengineer business processes. 3) The pedagogy includes lectures, discussions, case studies and hands-on exercises. Students will be evaluated based on mid-term and end-term exams, class participation, and a

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Margesh Patel
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107 views

Business Process Analytics

This document outlines a course on Business Process Analytics taught at the Indian Institute of Management, Rohtak. The following key details are provided: 1) The course is an elective worth 1 credit taught over 75 minute sessions in term VI of 2019 by Dr. Ritu Yadav. 2) The course introduces concepts of business process management and analytics, using tools like Bizagi Modeler and DISCO Process Miner to capture, model, analyze, optimize and reengineer business processes. 3) The pedagogy includes lectures, discussions, case studies and hands-on exercises. Students will be evaluated based on mid-term and end-term exams, class participation, and a

Uploaded by

Margesh Patel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Indian Institute of Management, Rohtak

Course Outline

Course Title : Business Process Analytics


Credits : 1
Type : Elective
Session Duration : 75 minutes
Term : VI
Year : 2019
Faculty : Dr. Ritu Yadav
________________________________________________________________________
Introduction
Processes are the building block of a business. Process Analytics course specifically
handles the qualitative, quantitative process analysis, and process mining. This course
introduces how we capture business processes, model them, analyze them, optimize/re-
engineer them and utilize them. Process Analytics is a sub-field in Business Process
Management - a holistic managerial discipline which emphasizes processes as key
organizational assets. Business Process Management not only supports radical business
transformations, but lays stress on continuous and holistic improvement. It is one of the
core success drivers behind digital transformations stories worldwide, which will be
discussed in detail in this course.
Business Process Management and Process Analytics have been deemed among the key
competencies for future managers, process owners, business analysts, industrial engineers
or IT specialists. The course will liberally use case studies, hands-on sessions, class
exercises, role plays, and interaction with industry experts as its toolset to deliver the
intended content.

Tools used in the course – Bizagi Modeler, DISCO Process Miner

Course Objectives
1) To introduce students to the field of Business Process Management
2) To familiarize students with the tools – Bizagi and DISCO - and languages used
in the field of Business Process Management
3) To teach them how to execute, analyze, and optimize the processes with focus on
Business Process Redesign (BPR).
4) To expose them to varied case studies about process improvement and digital
transformations as part of Business Process Redesign

Pedagogy
The pedagogy would be a mix of Lecture, Discussion, Case Analysis, Assignments, and
Project Work.

Evaluation Scheme
Mid Term 30%

1
End Term 30%
Class Participation 20%
Project Presentation 20%

Brief Outline
1. Introduction
2. Process Identification
3. Introduction to BPM Tools
4. Process Modelling
5. Process Discovery
6. Qualitative Process Analysis
7. Quantitative Process Analysis
8. Process Mining
9. Business Process Re-design (BPR) and Digital Transformation
10. Process Automation
Text Book:
 Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of
business process management (Vol. 1, p. 2). Heidelberg: Springer. (TB-DM)
 Van Der Aalst, W. (2011). Process mining: discovery, conformance and
enhancement of business processes (Vol. 2). Heidelberg: Springer. (TB -V)
Reference Book:
 Kumar, A. (2018). Business process management. Routledge. (RF-K)
 Vom Brocke, J., & Mendling, J. (2018). Business process management
cases. Digital Innovation and Business Transformation in Practice. Berlin et al.:
Springer.

Other Materials (To be provided in course pack):


Selected Cases

Special Instructions
Please read and prepare well in advance for case presentation & discussion in the class.
Class participation component will be evaluated on your performance in class exercises,
discussions and assignments. The case for each session is indicated in the Session Plan.
The sessions will be of 75 minutes duration.

Session Plan

Topic Session
Number Number Topic Reading/Case
1 1 Introduction to Business Process TB-DM: Chapter 1
Management
 What is BPM and its journey till now CASE STUDY - Rosemann, M. (2018).
 BPM Life Cycle The nestt: Rapid process redesign at
 Success Stories and Not so Success Queensland university of technology.
Stories

2
 Process Analyst Versus Domain In Business Process Management
Expert Cases (pp. 169-185). Springer, Cham.

2 2 Process Identification TB-DM: Chapter 2


 Focusing on Key Processes
 Designing a Process Architecture CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.

Class Exercise
3-4 3-4 Introduction of Bizagi Tool TB-DM: Chapter 3-4

Process Modeling CASE STUDY - Marengo, E., Dallasega,


 First Steps with BPMN P., Montali, M., Nutt, W., & Reifer, M.
 Branching, Merging and Reworks (2018). Process management in
 Information Artifacts construction: expansion of the Bolzano
 Handling Events and Exceptions hospital. In Business Process
 Process and Business Rules Management Cases (pp. 257-274).
 Process Choreographies Springer, Cham.
 Hands-on

Class Exercise
5 5 Process Discovery TB-DM: Chapter 5
 Process Discovery Methods
 Process Model Quality Assurance CASE STUDY - Marengo, E., Dallasega,
 Hands-on P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.

Class Exercise
6 6-7 Qualitative Process Analysis TB-DM: Chapter 6
 Hands-on
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.

3
Class Exercise
7 8-10 Quantitative Process Analysis TB-DM: Chapter 7
 Hands-on
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.

Class Exercise
3, 8 11-14 Process Mining TB-V: Chapter 4-8
Introduction of DISCO Tool
 Hands-on
9 15 Business Process Redesign TB-DM: Chapter 8
 Devil’s Quadrangle
 Heuristic Process Redesign Business Game: Business Process
Improvement

Class Exercise: A methodology for


Human BPM Processes
9 16 Digital Transformation CASE STUDY: Disruption in Detroit:
 Product Oriented Ford, Silicon Valley, and Beyond (A).
 Technology Enablers Ernest Gundling. Harvard Case Study
9 17 Digital Transformation CASE STUDY: Bandara, W., Syed, R.,
 Service Oriented Ranathunga, B., & Kulathilaka, K. S.
 Technology Enablers (2018). People-centric, ICT-enabled
process innovations via community,
public and private sector partnership,
and e-leadership: The case of the
Dompe eHospital in Sri Lanka.
In Business Process Management
Cases (pp. 125-148). Springer, Cham.
8 18 Process Mining GUEST LECTURE
10 19 Digital Transformation GUEST LECTURE
20 Project Presentation

4
Case Readings

Case No. Case Title Session


No.
1 Rosemann, M. (2018). The nestt: Rapid process 1
redesign at Queensland university of technology.
In Business Process Management Cases (pp. 169-
185). Springer, Cham.
2 Marengo, E., Dallasega, P., Montali, M., Nutt, W., 2-10
& Reifer, M. (2018). Process management in
construction: expansion of the Bolzano hospital.
In Business Process Management Cases (pp. 257-
274). Springer, Cham.
3 Disruption in Detroit: Ford, Silicon Valley, and 16
Beyond (A). Ernest Gundling. Harvard Case Study
4 Bandara, W., Syed, R., Ranathunga, B., & 17
Kulathilaka, K. S. (2018). People-centric, ICT-
enabled process innovations via community,
public and private sector partnership, and e-
leadership: The case of the Dompe eHospital in Sri
Lanka. In Business Process Management Cases (pp.
125-148). Springer, Cham.
Note: Few more cases/articles will be supplied/replaced later if felt required.

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