About Us

Who we are?
COL Financial was established in 1999 with the vision of allowing a low-cost and easily accessible means to invest in the
Philippine Stock Market. Over the years, it has developed a full sweep of services to empower the retail investor. These
include real-time quotes, research services and reports, as well as expert-broker support, by providing him the tools to
assist him make intelligent decisions. It also allows real-time execution of trades, which is the best practice in the local
online trading industry. With its experience in servicing experienced investors looking for more convenient ways of stock
trading, COL Financial is well-poised to drive the development of the online trading investor market in confluence with the
increased penetration of internet access, broadband services and increasingly tech-savvy investing public.

What services are offered by COL Financial?

COL Financial offers a host of online trading and information services, among which are:

 Automated order placement and execution via the internet

 Access to live quotes and other market statistics
 Online portfolio tracker
 Research materials and market commentaries
 Price charting program and Ticker system display

How do I get in touch with COL Financial?

Our contact numbers are as follows:
Trunk line - (632) 6365411
Customer Service Hotline- (632) 6-515-888
Fax No. - (632) 636 3512
E-mail - [email protected]

Our address is: COL Financial Group, Inc.

2401-B East Tower Philippine Stock Exchange Center
Exchange Road, Ortigas Center, Pasig City
1605 Philippines

COLFinancial Customer Service Center

2403-B East Tower Philippine Stock Exchange Center
Exchange Road, Ortigas Center, Pasig City
1605 Philippines

Account Opening

Who can open an account?

Any individual(s) of legal age of any nationality or legitimate corporation may apply for a COLFinancial account.
Management reserves the right to approve/deny any application as it sees fit based upon its measures of standard.

Can Filipinos abroad open a COLFinancial account?

Yes. There are no restrictions on place of residence.

How do I open an account?

1. Choose your account type

 COL STARTER
Minimum Investment: P1,000

 An entry-level account suitable for long term investing.

Provides access to basic research reports, standard market information, and end-of-day charting data.

COL PLUS
Minimum Investment: P25,000

 For active traders. Provides streaming quotes,

comprehensive research reports and live chart data with
some customizable features.

COL PREMIUM
Minimum Investment: P1 Million

 For the premier investor. Provides access to all available

features and a personal relationship manager dedicated
to assist you.

COMPARISON OF ACCOUNT FEATURES * (larger size)

2. Fill out the necessary forms and submit it to COL Financial's business center
  Customer Account Information Form (CAIF)
 Foreign Account Tax Compliance Act (FATCA)
 Please submit documents to: COL Financial Business Center 2403B East Tower, Philippine Stock Exchange
Center, Exchange Rd. Ortigas Center, Pasig City 1605 Philippines
3. Submit a photocopy of (1) valid ID issued by the Philippine Government
Example:

 Passport
 Philippine Driver's License
 SSS ID (1999 credit card type only)
 GSIS ecard plus
 Professional Regulation Commision (PRC) ID
 Comelec Voter's ID
 For In-Trust-For Accounts: Birth Certificate of the beneficiary/child
* For foreign citizens, please contact our Customer Support at [email protected] or call our hotline at
+632 6-515-888 for details of requirements needed.

4. Fund your account

Minimum Portfolio Balance: P1,000 for Starter
P25,000 for Regular
P1,000,000 for Premium

Funding Options

Online Banking via Merchant Payment

 Bank of the Philippine Islands

 Banco de Oro
 Metrobank
Over-the-Counter via Merchant Payment

 Bank of the Philippine Islands

 Banco de Oro
 Metrobank

What is the minimum requirement to open an account?

1. For Starter accounts, the minimum deposit is Php1,000.
2. For Plus accounts, the minimum deposit is Php25,000.
3. For Premium accounts, the minimum deposit is Php1,000,000

When can I start Trading?

You can start trading after your initial funds have been received and/or cleared which can take from 1 to 3 days depending
on your banks clearing time. We will then send an email with your log-in details to your registered email address for you to
access your COL account. Once you see your account has funds for trading you can immediately begin trading.

Account Maintenance

How do I check my stock positions and account balances?

You can check your positions and balances by clicking on the upper menu option TRADE then clicking on the secondary
option called PORTFOLIO. This will then display a summary of your account details including your listed stock positions
with its current market value. You can also find your actual cash balance on this summary along with your potential buying
power. Your actual balance shows how much money you have while your buying power shows what is available for purchase
after any committed values for posted orders. Your total equity value will display your total net worth by adding both your
remaining cash balance and the market value of all positions.

How do I pay for my stock purchases?

A customer's cash account with COLFinancial will serve as the payment source for stock purchases. The customer can only
buy as much as what can be purchase with his cash balance. Any proceeds generated by any stock sale will automatically
be credited into the customer's cash account.
When is my account information updated?
All account information is updated on the evening of the same trading day. This includes changes into one's balances
caused by any trades made, deposits or withdrawals. If you have any questions about your transactions you can refer to
the statements posted online by clicking on the TRADE tab followed by the PORTFOLIO function then press on View
Monthly Ledger. This will show you all entries made into your account for the current month.

Do you provide margin facilities?

Yes.

What should I do if I change my email, mailing address or account info?

You can find and edit your account information by logging into your COL account and under the HOME tab, click CHANGE
PROFILE link on its submenu. If you cannot log into your COL account you should immediately inform COL Financial either
by a signed letter or email using your original email address to request for its change. Please send the request via fax at
(632) 636-3512 or email at [email protected]. This request may be verified by a COL Financial support staff. If
you would like to change any other details about your account information please inquire with our helpdesk or call our hotline
at (632)6-515-888.

What do I do if I forget my password?

If you forgot your password you can request for a password reset by following the process below:

1. Go to COL Financial's website then click on the 'Forgot your Password?' request statement beside the Log In
button.
2. Fill up all the necessary fields then press Submit.
3. A new password code will then be sent to your registered email address.
4. Once you are able to log in, it is strongly recommended that you change your password to something more
personal for security reasons and to enhance recall.

How do I change my password?

You can change your password through the following manner:

1. Log in with your 8-digit username and current Password.

2. Once logged in, proceed to the HOME page and click on the CHANGE PROFILE link located on the third level of
the function bar.
3. Click the EDIT button beside the password field then indicate your current Password followed by the new
Password you intend to use (twice for confirmation), then click on Change Password
4. After you have updated your password, you will be requested to re-log into your account using your new
password.

Deposit

How do I fund my COL account?

You can now fund your COL Account through any of the following options:

Option 1: Online Banking via Bills Payment

Use your online banking faiclity to fund your COL account. Just enroll COL FINANCIAL under your bills payment then pay
that bill.

 Banco de Oro (BDO)

Click here for instructions ››
 Bank of the Philippine Islands (BPI)
Click here for instructions ››
 Metrobank
Click here for instructions ››
 Asia United Bank (AUB)
Click here for instructions ››
 Chinabank
Click here for instructions ››
  Robinsons Bank
Click here for instructions ››
 Unionbank
Click here for instructions ››

Option 2: Over-the-Counter via Bills Payment

Visit any of our partner bank branch and fill-out a payment slip. Forms of payment can be in cash or check. Check should
be payable to COL FINANCIAL GROUP, INC.

 Banco de Oro (BDO)

Click here for sample payment slip ››
 Bank of the Philippine Islands (BPI)
Click here for sample payment slip ››
 Metrobank
Click here for sample payment slip ››
 Asia United Bank (AUB)
Click here for sample payment slip ››
 Robinsons Bank
Click here for sample payment slip ››
 Unionbank
Click here for sample payment slip ››

It is IMPORTANT to indicate the COL ACCOUNT HOLDER'S NAME and COL ACCOUNT NUMBER when making
payments to ensure proper and timely credit to your account.

Deposit BD METROBAN AU CHINABAN ROBINSO UNIONBAN

BPI
Channel O K B K NS K

Internet
Free Free Free Free P10.00 Free Free
Banking

Mobile
Not
App Free Free Free Free Free Free
Available
Banking

Phone Not Not Not

Free P10.00 Not Available Free
Banking Available Available Available

Over-
P25. P110.0 Not
the- P30.00 Free Free P7.00
00 0 Available
Counter
(The above rates may change depending on the charges rendered by the bank)

How do I fund my COL account overseas?

You may fund your COL Financial through an overseas remittance. We have 3 options for you to choose from.

Option 1: BDO Kabayan Bills Bayad (click here for BDO's website)
The BDO Kabayan Bills Bayad option has the following benefits:
Crediting time is within 1-3 business days, Less charges, No need to send a receipt to COL Financial
Click here for instructions ››

Option 2: iRemit (www.myiremit.com)

Click here for instructions ››

Option 3: Banco de Oro (BDO)

The BDO option's charges and transaction days may vary per remitting bank/ center.
It is also important to send us your receipt at [email protected].
Click here for instructions ››

What are the credit schedules?

For credit to COL account within 24 hours (excluding public holidays and weekends)

 Online Banking via Merchant Payment (BPI and Metrobank)

 Over-the-Counter at Bank Branches via Merchant Payment (BPI and Metrobank)
 COL Business Center
For credit to COL account at the end of the next banking day:

 Online Banking via Merchant Payment (BDO)

 Over-the-Counter at the Bank Branches via Merchant Payment (BDO)

IMPORTANT: Please indicate the COL ACCOUNT HOLDER'S NAME and COL ACCOUNT NUMBER when making
payments to ensure proper and timely credit to your account.

(Note: Local check payments for initial deposits will still observe 3 days clearing time)

You will receive Deposit Acknowledgement Receipt via email once your account has been credited. Please be reminded
that you are no longer required to fax or email your payment slip.

Can I deposit my stock certificates?

Yes, stock certificates can be lodged or 'deposited' into your account as long as the name appearing on the stock certificate
is the same as the COLFinancial account name. You may submit the duly endorsed stock certificates to our Business Center
at 2403-B East Tower PSE Center, Exchange Road, Ortigas Center, Pasig City. The certificates will then be submitted to
the Transfer Agent for clearing then passed on to the Philippine Depository & Trust Corp (PDTC) for custody, which can
take between a week to several weeks depending on the speed of the clearing process of these two organizations and if
there are no discrepancies with the requirements. The Transfer Agent may also request for original signature cards and IDs
to be submitted for verification purposes (signature cards are available from COL).

When depositing your stock certificates, here is what you should do:

STEPS ACTION DETAIL

Check that the name on the stock certificates

Names on the stock certificate can only be
1 is the same with your COLFinancial's
transferred to accounts with the same name
account

Your signature cards must show the same

signature as your certificates
Check to make sure that there is a signature
2
at the back of your stock certificate (For a change in signature, you have to submit
a new signature card to the original transfer
agent)

Acquire a signature card at our business

One (1) Signature card per stock, regardless of
3 center. Sign the card twice and attach it to
number of shares
your stock certificates

4 Photocopy (2) valid IDs for submission IDs should have a photo and signature
 Submit all requirements (mentioned above) Crediting of stock certificates may take 1-3
5
to our business center for processing weeks

A processing fee will be charged by the

PDTC: This can be charged to your COLFinancial
* P100 transfer fee per stock account provided it has enough available cash
P20 cancellation fee per certificate + 12% balance
VAT for non-bank transfer office
Example:

Lodgement of 1 certificate of Stock A

(P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40

Lodgement of 2 certificates of Stock A

(P100 transfer fee + P40 cancellation fee) + P16.80 VAT = P156.80

Lodgement of 2 different stocks with 1 certificate each

Stock A (P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Stock B (P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Total = P268.80

*Non-bank transfer agents charge a VAT of 12%

How do I transfer my stockholdings from another local stockbroker?

If you are an existing client of COLFinancial, you can transfer your stockholdings to COLFinancial by giving your other
stockbroker a written transfer instruction to do so, a copy of which must be furnished to COLFinancial. If your stockholdings
are in street name and lodged with the PDTC, the transfer will be done electronically. Electronic transfer can take one or
two working days and would entail a cost to the customer of Php 75.00 per stock (regardless of number of shares) will be
charged by the issuing broker and by the receiving broker. This can be charged to your COLFinancial account provided it
has enough available cash balance. Note: some brokers may charge Php82.50 for this fee.

How can I transfer my stock positions to another broker from COLFinancial?

To transfer your stockholdings from COLFinancial to another broker electronically, please download and fill-up the Request
for Stock Transfer form from our website under HOME>Forms and send the original copy to our Operations Department at
2401-B East Tower, PSE Centre, Exchange Road, Ortigas Center, Pasig City. Electronic transfers are accomplished in one
to two working days. A transfer fee of P75.00 per stock (regardless of number of shares) will be charged by the issuing
broker and by the receiving broker. This can be charged to your COLFinancial account provided it has enough available
cash balance. Note: some brokers may charge Php82.50 for this fee.

How can I withdraw (or uplift) my stock positions from COLFinancial?

To request for withdrawal (or upliftment) of your stock certificates, please visit our website and download the Request for
Upliftment of Stock Certificate form under HOME>Forms>Form Needed for Upliftment of Stock Certificate. Fill it out and
send the originally signed form to the COL FINANCIAL GROUP, INC. Business Center at 2403-B East Tower PSE Centre,
Exchange Road, Ortigas Center, Pasig City. You will also need to submit a signature card per company to complete this
request (you can secure signature cards from COL's business center). The upliftment process can take up to 3 months to
generate the certificate.

When withdrawing your stocks from your COLFinancial account, here is what you need to do:

STEPS ACTION DETAIL

1 Fill up the necessary request form Form: Upliftment of Stock Certificates

 Acquire a signature card from our
One (1) Signature card per stock, regardless of
2 business center. Sign the card twice and
number of shares
attach it to your upliftment form

Prepare a copy of 2 valid government

3 issued IDs for submission to the transfer Picture and signature should be clear.
office

Sometimes personal appearance may be The transfer office will notify us of their need
*
requested by the transfer office for personal appearance

A processing fee will be charged:

This can be charged to your COLFinancial
P150 if the transfer agent is a bank
* account provided it has enough available cash
P162 if the transfer agent is a non-bank
balance
(This is per certificate)

Online Withdrawal Facility

How do I withdraw my funds using the Online Withdrawal facility?

COL clients can now withdraw their funds using an Online Withdrawal Facility.

STEP 1: Log into your COL account

STEP 2: Click on the TRADE tab
STEP 3: Click on the PORTFOLIO link
STEP 4: Click WITHDRAWAL REQUEST

Upon clicking the WITHDRAWAL REQUEST link, you can now fill out your withdrawal details:

STEP 1: Fill out the amount you would like to withdraw from your COL account
STEP 2: Choose your preferred withdrawal settlement option
Option 1: Deposit to your COL enrolled Bank Account
Option 2: Pick up a check in our Business Center in Pasig City
STEP 3: Fill in the additional details needed for your preferred withdrawal settlement option
STEP 4: Click the SUBMIT button when you are done

Important note: No need to submit a signed form if your account is an Individual or a Joint OR account with COL
Financial. The online submission of your withdrawal request will suffice. Signed forms will only be required for Joint AND
or Corporate accounts and for authorized representatives who will pick-up your check.