Mid-term Exam – Version A

Multiple Choice Questions

1. Which of the following is NOT considered data?
A. Quantity sold
B. Date of sale
C. Best-selling item
D. All of the above

2. Which of the following is the function that plans for, develops, implements, and maintains
IS hardware, software, and applications that people use to support the goals of an
organization?
A. Information systems
B. Management information systems
C. Information technology
D. Executive information systems

3. The following is true of a competitive advantage.

A. Competitive advantage is permanent and cannot be duplicated by competitors.
B. Competitive advantage is permanent and can be duplicated by competitors.
C. Competitive advantage is temporary and can be duplicated by competitors.
D. Competitive advantage is temporary and cannot be duplicated by competitors.

4. The following is NOT part of Porter’s Three Generic Strategies

A. Focused strategy
B. Value chain
C. Broad cost leadership
D. Broad differentiation

5. Select the appropriate term to fill in the blanks in the following statement: ____ is
responsible for ensuring the ethical and legal use of information within an organization,
while the ___ is responsible for ensuring the security of information systems, and
developing strategies and technical safeguards against attacks.
A. CIO, CSO
B. CSO, CTO
C. CPO, CSO
D. CKO, CIO

6. Supplier power is ____ when buyers have many choices to buy from and ____ when buyers
have few choices to buy from.
A. low; high
B. high; high
C. low; low
D. high; low
7. Which of the following statements does NOT apply to knowledge management (KM)?
 Mid-term Exam – Version A

A. KM is often facilitated by information systems (IS).

B. KM is about how companies cultivate and promote practices.
C. KM is a bout making the best use of information.
D. KM is all about technology.

8. Which of the following is an example of Knowledge Management (KM) technologies?

A. E-learning applications
B. Search and data mining tools
C. Knowledge Repositories (Databases)
D. All of the above

9. The following is NOT true of collaboration systems

A. Supports the display of information in an comprehensible manner
B. Collects knowledge from outside the organization
C. Maps a group’s contacts to identify who knows whom and who works with them
D. None of the Above.

10. ______ refers to applications, techniques and technologies that are used to gather, provide
access to, and analyze information to support people’s decision-making efforts.
A. Business Intelligence
B. Business Analytics
C. Big Data
D. Data Mining

11. Select the appropriate term to fill in the blanks in the following statement: ______ refers to
the knowledge contained in people’s head, while _____ consist of anything that can be
documented, archived and codified.
A. Knowledge Management (KM), content Management System (CMS)
B. Tacit knowledge, explicit knowledge
C. Content Management System (CMS), knowledge Management (KM)
D. Explicit knowledge, tacit knowledge

12. Which of the following is NOT a feature of Online Analytical Procession (OLAP)?
A. Drill-down
B. What-if-analysis
C. Slice-and-dice
D. Consolidation
 Mid-term Exam – Version A

Match the descriptions in Q. 13 to

16 to one of the terms specified in A B C D
A-D. ​ ​Please note that there is only Video Enterprise Information Web
one correct choice for each conference portals partnership conferencing
question.
13. Use of telecommunications to
bring people at remote sites
together for a meeting using
either point-to-point or
multi-point links.
14. Blends audio, video, and
document-sharing technologies
to create virtual meetings
rooms.
15. Single-point web browser
interface used within an
organization to gather, share
and disseminate information
throughout an enterprise.
16. Two or more organizations
integrate their information
systems.

17. What is the digital divide?

A. A global public network of computer networks that pass information from one to
another using common computer protocols
B. Refers to the depth and breadth of information transferred between customers and
businesses
C. Refers to the number of people a business can communicate with, on a global basis
D. Occurs when those with access to technology have great advantages over those without
access to technology

18. Which of the following represents a top-down structure for decision making in a typical
organization?
A. Operational, Managerial, and Strategic
B. Managerial, Operational, and Strategic
C. Strategic, Operational, and Managerial
D. Strategic, Managerial, and Operational
 Mid-term Exam – Version A

19. _____ refers to a product or service feature that customers have come to expect and
entering competitors must offer the same for survival.
A. Entry barrier
B. Product differentiation
C. Switching cost
D. Loyalty programs

20. A financial institution may use ___ to analyze the amount of risk the organization is
undertaking when it issues a credit card to a customer who has history of nonpayment.
A. Transactions Procession System
B. Decision Support System
C. Executive Information Systems
D. None of the above

21. _____ refers to the overall management of the availability, usability, integrity, and security
of organizational data.
A. Knowledge
B. Knowledge management
C. Data governance
D. Data warehouse

22. The speed of decision making is affected by:

A. Data latency
B. Analysis latency
C. Decision latency
D. All of the above

23. ____ is a program that allows businesses to generate commissions or referral fees from an
Internet site.
A. Cookie
B. An associate program
C. Click-through
D. Banner ad

24. ____ is selling a large number of unique items with small quantities sold of each, in addition
to the popular items in large quantities as well.
A. Long tail strategy
B. Personalization
C. Mass customization
D. Mobile commerce
 Mid-term Exam – Version A

Match the descriptions in Q. 25 to 28 to one of

the terms specified in A-D. Please note that A B C D
there is only one correct choice for each Protocol Internet World HTTP
question. Wide Web
25. A global public network of computer Internet
networks that pass information from one
to another using common computer
protocols
26. Internet standard that supports the HTTP
exchange of information on the WWW.
27. The standard that specifies the format of Protocol
data as well as the rules to be followed
during transmission
28. A global system that uses the internet as a World
transport mechanism. Wide Web

29. The term Web 3.0 encompasses one of the following:

A. Transforming the Web into a database.
B. An evolutionary path to artificial intelligence.
C. The realization of semantic Web and service-oriented architecture.
D. All of the above

30. Executive information system (EIS) analyzes information to help executives in making _____
business decisions.
A. Operational
B. Managerial
C. Strategic
D. All of the above

31. Which business type describes Amazon.ca?

A. Pure-play business
B. Click-and-mortar business
C. Brick-and-mortar business
D. All of the above

32. A well-fitting ERP has:

A. Some major process gaps and some minor ones.
B. No minor process gaps and very few major ones.
C. No major process gaps and very few minor ones.
 Mid-term Exam – Version A

D. Some major processing gaps but it can be tailored to fit.

33. Which of the following is not a CRM industry best practice?

A. Define information needs and flows
B. Build an integrated view of the customer
C. Scalability for organizational growth
D. Implement in the big bang approach

34. Successful ERP projects share all of the following basic attributes except:
A. Overall fit
B. Custom-made
C. Proper business analysis
D. Solid implementation plans

35. Which of the following is NOT a feature of disruptive technologies?

A. Disruptive technologies tend to open old markets and destroy new ones.
B. Disruptive technologies tend to create new markets and destroy old ones.
C. Disruptive technologies provide new ways of doing things
D. Disruptive technologies provide better products that are expensive

36. What can analytical CRM modelling tools discover?

A. Identify opportunities for expanding customer relationships
B. Identify opportunities for cross-selling
C. Identify opportunities for up-selling
D. All of the above

37. Which of the following is NOT a method of marketing via E-business?

A. Transaction fees
B. License fees
C. Subscription fees
D. None of the Above

38. Enterprise portals allow transaction-based information processing where users can directly
perform the following appropriate actions to interact with the corporate data through the
portal interface.
A. Read
B. Write
C. Update
D. All of the above.

39. Monitoring the credit limit whenever a customer places a new order or sends in a payment
is a function of the:
A. Accounting and Finance ERP component
B. Production and Materials Management ERP component
 Mid-term Exam – Version A

C. Human Resources ERP component

D. E-business component
40. Which of the following is an extended ERP component?
A. CRM component
B. SCM component
C. E-business component
D. All of the Above

41. ______ works with binary rather than text files, such as multimedia file types.
A. Document management system
B. Knowledge management system
C. Digital asset management system
D. Web content management system

42. Which one of the following is a C2C type of community?

A. Communities of interest
B. Communities of relations
C. Communities of fantasy
D. All of the Above

43. Which of the following is NOT an example of online marketplaces?

A. Itunes.com
B. Netflix.com
C. Google.com
D. None of the Above

44. Which of the following describes an ERP system?

A. ERP systems provide a foundation for collaboration between departments
B. ERP systems enable people in different business areas to communicate
C. ERP systems have been widely adopted in large organizations to store critical knowledge
used to make the decisions that drive the organization's performance
D. All of the Above

45. What is at the heart of an ERP system?

A. Information
B. Data
C. Database
D. None of the Above

46. What are types of software, which sit in the middle of and provide connectivity between
two or more software applications?
A. Application programming interface
B. Middleware
C. Automated business process
D. E-business infrastructure
 Mid-term Exam – Version A

47. Which of the following is not one of the Internet's impacts on information?
A. Easy to compile
B. Digital divide
C. Improved content
D. Increased richness

48. Which of the following is NOT a characteristic of high-quality data?

A. Timeliness
B. Completeness
C. Accuracy
D. None of the Above

49. The two best practices for transferring and recreating tacit knowledge inside an
organization are:
A. Search and data mining tools.
B. Shadowing and Joint problem solving.
C. Crowdsourcing and social network analysis.
D. Digital asset management system and Web content management system.

50. An organization that uses the RFM formula tracks:

A. Recurrences, frequency, and multiples
B. Recency, frequency, and monetary value
C. Returns, final sales, and markdowns
D. None of the Above

51. What is a business process?

A. A graphic description of a process, showing the sequence of process tasks, which is
developed for a specific purpose and from a selected viewpoint.
B. The analysis and redesign of workflow within and between enterprises.
C. A standardized set of activities that accomplish as specific task, such as processing a
customer's order.
D. None of the above.

52. Which of the following is a feature of business process re-engineering (BPR)?

A. BPR assumes the current process is relevant, does not work, or is broken.
B. BPR measures the current process and makes performance improvements accordingly.
C. All of the Above
D. None of the Above
 Mid-term Exam – Version A

53. What is the primary reason for growth of Decision-Making Information Systems?
A. People need to analyze large amounts of information
B. People must make decisions quickly
C. People must apply sophisticated analysis techniques, such as modeling and forecasting
to make good decisions
D. All of the above

54. A digital dashboard is an example of ____ .

A. TPS
B. DSS
C. EIS
D. None of the above

55. What stores documents in a central location and automatically asks the team members to
access the document when it is their turn to edit the document?
A. Social networking analysis
B. Messaging-based workflow system
C. Database-based workflow system
D. Instant messaging

56. Which of the following is a quantitative model typically used by a DSS?

A. Sensitivity analysis
B. What-if analysis
C. Goal-seeking analysis
D. All of the above

57. Which of the following represents the evolution off CRM in a typical organization?
A. Reporting, Analyzing and Predicting
B. Reporting, Predicting and Analyzing
C. Analyzing, Reporting and Predicting

58. _____ processes are invisible to the external customer but important to the effective
management of the business and include goal setting, daily planning, performance feedback
rewards and resource allocation.
A. Product-facing processes
B. Supplier-facing processes
C. Business-facing processes
D. Customer-facing processes

59. What is a standard format for exchanging business data?

 Mid-term Exam – Version A

A. Financial cybermediary
B. Digital wallet
C. Electronic Data Interchange
D. Electronic funds data

60. Which of the following is a benefit of social commerce?

A. Ratings and reviews for the products and services by users.
B. Enables getting product recommendations based on one owns interests, preferences
etc.
C. Allows online users to generate new ideas, advertise, and create added value at no cost.
D. All of the Above

True/Questions
61. The primary difference between e-business and e-commerce is that e-commerce also
includes serving customers and collaborating with business partners.
A. True
B. False

62. CRM is a technology based on the premise that those organizations that understand the
needs of individual customers are best positioned to achieve sustainable competitive
advantage in the future.
A. True
B. False

63. Supplier power, threat of new entrants, threat of substitute products or services, and rivalry
among existing buyers are all included in Porter's Five Forces Model.
A. True
B. False

64. Crucial success factors (CSFs) are the crucial steps companies perform to achieve their goals
and objectives and implement their strategies.
A. True
B. False

65. Strategic decisions focus on short term objectives while operational decisions focus on long
term objectives.
A. True
B. False

66. Balance scorecard is a technology strategy that enables organizations to clarify their vision
and strategy and translate them into action.
A. True
B. False
 Mid-term Exam – Version A

67. G2G, G2B, M2G and C2G are all valid types of e-government model.
A. True
B. False

68. Business process model represents the current state of the operation that has been
mapped, without any specific improvements or changes to existing processes.
A. True
B. False

69. Accounting and Finance, Human Resource, as well as Production and Materials
Management are primary ERP components.
A. True
B. False

70. Legacy systems are older systems that are no longer in use and replaced wit newer systems
available.
A. True
B. False

71. Collaboration system is an IT-based set of tools that supports the work of teams by
facilitating the sharing and flow of information.
A. True
B. False

72. Digital Darwinism implies that organizations which can adapt to the new demands placed
on them for surviving in the information age are doomed to extinction.
A. True
B. False

73. Data stored in transaction processing systems cannot be used by decision support systems
and executive information systems.
A. True
B. False

74. Application programming interface (API), is a set of routines, protocols, and tools for
building software applications.
A. True
B. False

75. The intense competition in today's marketplace forces organizations to migrate from the
traditional sales-focused strategies toward customer-driven strategies.
A. True
B. False