KSH-3/SALES/ML/01

KSH INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 02

MASTERLIST OF ONGOING L3 & L 4 DOCUMENTS ISSUE DATE: 01.01.2019

REV. NO / REV. NO / REV. NO / REV. NO /
SR. ISSUED ISSUED ISSUED ISSUED
TITLE DOCUMENT NO. DATE / DATE / DATE / DATE /
NO. TO TO TO TO
INITIAL INITIAL INITIAL INITIAL
00 01 02
Masterlist of ongoing L3 & 01.01.2019 Sales MR
1 KSH-3/SALES/ML/01
L4 documents
Unit-3 Unit-3
00 01 02
Masterlist of customer 01.01.2019 Quality Production
3 KSH-3/SALES/ML/02
Specification
Unit-3 Unit-3
Organisation Chart / 00 01 02
4 Responsibility and KSH-3/SALES/OC/01 01.01.2019 Sales MR
Authority Unit-3 Unit-3
00 01 02
6 Q.M.P. Process Mapping KSH-3/SALES/PM/01 01.01.2019 Sales MR
Unit-3 Unit-3
00 01 02
1 SALES ORDER KSH-3/SALES/F/01 01.01.2019 Quality Production
Unit-3 Unit-3
00 01 02 03
MONTHLY DELIVERY 01.01.2019 Quality Production Finance
2 KSH-3/SALES/F/02
SCHEDULE
Unit-3 Unit-3 Unit-3
00 01 02
3 QUOTATION FORMAT KSH-3/SALES/F/03 01.01.2019 Customer Management
Unit-3 Unit-3
SALES SUMMARY 00 01 02
4 FORMAT (SO, PO, KSH-3/SALES/F/04 01.01.2019 Finance Management
Invoice,Lc ) Unit-3 Unit-3
QUALITY OBJECTIVES & 00 01 02
PROCESS 01.01.2019 Sales MR
5 KSH-3/SALES/F/05
EFFECTIVENESS
Unit-3 Unit-3
MONITORING REPORT
00 01 02
Customer Satisfaction
6 KSH-3/SALES/F/06 01.01.2019 Quality Production
Index- Internal
Unit-3 Unit-3
CUSTOMER 00 01 02
7 SATISFACTION SURVEY KSH-3/SALES/F/07 01.01.2019 Quality Management
ANALYSIS- External Unit-3 Unit-3
00 02 02
ISSUES, NEEDS AND 01.01.2019 MR Management
8 KSH-3/SALES/F/08
EXPECTATION
Unit-3 Unit-3
00 02 02
9 RISK ANALYSIS KSH-3/SALES/F/09 01.01.2019 MR Management
Unit-3 Unit-3
00 02 02
10 ACTION PLAN KSH-3/SALES/F/10 01.01.2019 MR Management
Unit-3 Unit-3
00 01 01
11 LC Document Summary KSH-3/SALES/F/11 01.01.2019 Sales Finance
Unit-3 Unit-3
00 01 02
CUSTOMER COMPLAINT 01.01.2019 Quality Management
12 KSH-3/SALES/R/01
REGISTER
Unit-3 Unit-3
00 01
13 CUSTOMER DIRECTORY KSH-3/SALES/R/02 01.01.2019 Sales
Unit-3
PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME : Ms.Vaishali Sanap
 KSH-3/SALES/ML/01

PAGE: 01 of 02

ISSUE DATE: 01.01.2019

RETENTION
PERIOD

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year

01 Year
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0 16
01.09.2013 01.09.2013 01.09.2013 01.09.2013
MONTHLY KSH-3/SAL 0 16 MONTHLY KSH-3/SAL 0
01.09.2013 01.09.2013
 KSH-3/SALES/M

KSH INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01
Customer Specification Details ISSUE DATE: 01.01
Sr.No. Customer Name Specification Name/No.

PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME : Ms.Vaishali Sanap
 KSH-3/SALES/ML/02

UNIT-3
PAGE: 01 of 01

ISSUE DATE: 01.01.2019

Rev.No.

ap
 KSH INTERNATIONAL PRIVATE LIMITED, UNIT-3
DEPARTMENTAL RESPONSIBILITY & AUTHORITY ISS
ORGANISATIONAL CHART SALES & MARKETING
DEPARTMENT

1. ORGANISATION CHART : GENERAL MANAGER, SALES & MARKETING

SALES OFFICER
2. ORGANISATION CHART :

GENERAL MANAGER, SALES & MARKETING :

TARGET NEW CLIENT DATABASE
LEAD GENARATION BY COLD CALLS & INTRODUCTION EMAILS.
EMAIL & VERBAL RESPONSE TO CLIENT
COLD CALLS & SCHEDULDE REQUIRED EMAIL
ATTAIN INQUIRY AGAINST QUOTATION
FOLLOW UP FOR PO AGAINST GIVEN QUOTATION & FOR REGULAR ORDER WITH OEM CLIENTS
PROVIDE ORDER CONFIRMATION TO CLIENTS AFTER GETTING CONFIRMATION FROM PPC ACCORDING T
UPDATE CLIENT IF ANY DELAY AGAINST GIVEN LEAD TIME
FOLLOW UP FOR PAYMNET AGAINST ADVANCE PAYMENT ORDER
FOLLOW UP WITH PPC FOR ORDER MATERIAL PRODUCTION
GUIDE JUNIORS ON CORRECT PATH
ALWAYS LOOK FOR OPPORTUNITY TO LERN NEW THINGS .
REVIEW CUSTOMER FEEDBACK & ATTAIN THEIR QC ISSUE
DEVELOPED GOOD RELATION WITH CLIENTS.

SALES OFFICER :
COLD CALLS & SCHEDULDE REQUIRED EMAIL
FOLLOW UP FOR PO AGAINST GIVEN QUOTATION & FOR REGULAR ORDER WITH OEM CLIENTS
MAINTAIN SALES INVOICE, SALES ORDER AND PURCHASE ORDER FILE
ISSUE SO TO PPC AFTER TAKING MMGT CONFIRMATION
FOLLOW UP WITH PPC FOR ORDER MATERIAL PRODUCTION
UPDATE CLIENT IF ANY DELAY AGAINST GIVEN LEAD TIME
GET CONFIRMATION FROM CLIENT ABOUT TRANSPOTATION
FOLLOW UP FOR PAYMENT WITH REGULAR OEM CLIENT AGAINST THEIR GIVEN CREDIT TERMS
ISSUE & UPDATE SO SHEET FREQUENTLY
ISSUE & UPDATE PAYMENT COLLECTION SHEET FREQUENTLY
ALWAYS LOOK FOR OPPORTUNITY TO LERN NEW THINGS .
ALWAYS STAY READY WITH DOCUMENTS & RELEVENT UPDATED INFORMATION

PREPAIRED BY : SALES OFFICER APPROVED BY : GENERAL MANAGER

SIGNATURE : SIGNATURE :
NAME : SHARAD DUNGHAV NAME : Ms.Vaishali Sanap
 KSH-3/SALES/OC/01

3
ISSUE DATE : 01-01-2019

PAGE : 01 OF 01

MARKETING

EM CLIENTS
OM PPC ACCORDING TO CLIENT PRIORITY

EM CLIENTS

REDIT TERMS

ERAL MANAGER
ishali Sanap
 KSH-3/SALES/WI/0

KSH INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 0
Enquiry Check List ISSUE DATE: 01.01.201
Sr.No. Customer Name Checking Points

PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME : Ms.Vaishali Sanap
 KSH-3/SALES/WI/01

-3
PAGE: 01 of 01

ISSUE DATE: 01.01.2019

Status (Y/N)
 QUALITY MANAGEMENT PROCEDURE(PROCESS MAPPING)
SALES & MARKETING KSH-3/SALES/PM/01

TOOLS, EQUIPMENTS ETC MAN/ COMPETENCE

Visit to
Customer’s Professional degree holder
Sales Promoters like participation employee
in exhibition’s Training Programs
Latest communication media Consultants

PRECEDING INPUTS OUTPUTS SUBSEQUENT PROCESS

PROCESS
Enquiries / Order / Amendments PROCESS Customer satisfaction
Identification of Customer specification data sheet   Customer abstention 1.Timely response to
Customer SALES AND MARKETING Customer development customer complaints
1. Review of Customer                      2. Post-delivery activity
               requirement. 
2. Handling of Customer complaints.
3. Control of Customer property.
4. Monitoring Measurement of 
customer satisfaction.
METHODS, SUPPORT PROCESSES, MEASUREMENT
PROCEDURES
Satisfaction Index (Customer
Contract Review Feedback)
Order Acknowledgment Complaint analysis report
SO, preparation Sales summary for rating of
Integration with prod. Planning for timely delivery
monthly sales plan

PREPARED BY : Mr. Sharad Dunghav VERIFIED BY : Ms. Vaishali Sanap APPROVED BY : Mr. Somkant Apshete
 KSH-3/SALE

KSH INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01
SALES ORDER

KSH INTERNATIONAL PVT LTD

Part of Building-E S I M U L A T I O N
MULTI-MODALl LOG.& IND PARK Order Number: Revision: 0
P-5, PHASE-II, CHAKAN IND A Order Date: Page: 1
KHALUMBRE, TAL-KHED, MH 410501 Print Date:
INDIA

Sold-To: CM0091 Ship-To: CM0091

Customer Name: Customer Name:

Customer Address: Customer Address:
City: Tal : City: Tal :
Pin: Pin:

Attention: Attention:
Telephone: Telephone:

Salesperson(s):
Purchase Order:
Credit Terms: Ship Via:
FOB Point:
Resale:
Remarks:

Door Delivery:
Freight Paid:
Pkg Requirements KSH Normal:
Test Certificate:
Customer Datsheet Attached:
Packing Details :

Ln Item Number Due Date Qty Open UM Price Extended Price

--- ------------------ -------- ---------- -- --------------- ---------------

1 FK70C0000 dd/mm/yy 000.0 KG 000.00 0000.00

Item Description :
Item code:

----------
 KSH-3/SALES/F/01

NTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 01
LES ORDER ISSUE DATE: 01.01.2019

S I M U L A T I O N
Order Number: Revision: 0
Order Date: Page: 1
Print Date:

Ship-To: CM0091

Customer Name:
Customer Address:
City: Tal :
Pin:

Attention:
Telephone:

Purchase Order:
Ship Via:
FOB Point:

Qty Open UM Price Extended Price

--- -- --------------- ---------------

000.0 KG 000.00 0000.00

---------------
INR Total: 0000.00
Sr. Sales Sales Order Purchase Order Purchase Item Description (Size Quantity Delivery Schedulde
Customer Name
No. Order No Date No. Order Date Number in MM) Week 1 Week 2 Week 3 Week 4
1
2
3
4
5
6
7
8
9
10
11
12
13
 KSH INTERNATIONAL PVT. LTD. UNIT-3
Building E, P5, Phase II, Chakan Industrial Area, Village : Khalumbre , Tal
: Khed, Pune : 410501, Maharashtra, India. KSH-3/SALES/F/03

Quotation
Quote No :

Date :
To,
Name:
Company Name:
Address:
E-mail:
Phone

Item Description Quantity Price/Kgs UOM

1
2
3
4
5
Total

Terms & Conditions :

1 ) GST : Will Be Extra as per rules.
2 ) Inco Terms :
3 ) Payment Terms :
4)

We will be happy to supply any further information you may need and
trust that you call on us to fill your order, which will receive

our prompt and careful attention.

Date & Signature
D. UNIT-3
KSH-3/SALES/F/03

Quote No :

Date :

Total

ate & Signature

Sr. Invoice Invoice Customer Name Sales Sales Order Purchase Purchase Item Description (Size Description Quantity PO Quantity Price per KG Total Value of Supply GST Value Total Invoice Value Payment
No. Number Date Order No Date Order Order Date Number in MM) (Class) Invoiced in INR of Goods @ 18% including GST term
1
2
3
4
5
6
7
8
9
10
11
12
13
14
 KSH INTERNATIONAL PVT. LTD. UNIT-3
Ref : IAT
Assessment Of Fulfillment Of Objectives During: 01.0
Objective & Measurement Current Last Average ( Last
SI. Target
Parameter Status Quarter 4 Quarter)
A) Quality Objectives
1
2
3

Rating : Target achieved- Better than last qtr- Better than yearly average
B) Environmental Objectives
1
2

Rating : Target achieved- Better than last qtr- Better than yearly average

Process Effectiveness Monitoring Report :

1
Root cause for not achieving the target and corrective action plan :

Objective Sl.No:
Root cause:
Corrective action

PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME : Ms.Vaishali Sanap
 KSH-3/SALES/F/05

VT. LTD. UNIT-3

Ref : IATF 16949 & ISO 14001 QUALITY OBJECTIVES & PROCESS EFFECTIVENE

During: 01.01.2019 To 31.03.2019

Time Frame To
Responsibility Rating
Achieve The Target

Satisfaction Index

Satisfaction Index

Ms.Vaishali Sanap
ES & PROCESS EFFECTIVENESS MONITORING REPORT
 KSH-3/SALE

KSH INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 0

Customer Satisfaction Survey ISSUE DATE: 01.0

Name Of Customer: Date :

Customer Feedback
Sr.No. Particulars Functionary Applicable
Poor Fair Average

Customer Represetative Name & Address : Date & Signature:

 KSH-3/SALES/F/07

D. UNIT-3
PAGE: 01 of 01

ISSUE DATE: 01.01.2019

tomer Feedback
Good Very Good
 KSH-3/SALES
KSH INTERNATIONAL PVT. LTD. UNIT-3
PAGE: 01
ISSUES, NEEDS AND EXPECTATION ISSUE DATE: 01.01.2019
Sr.No. Internal Issues Sr. No.
1
2
3
4

5
Interested Parties Sr. No.
1
2
External Interested 1
Parties 2
1
2
1
2
Internal Interested 1
Parties 2
1
2
Revision No. & Details Of Revision:
Date

PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME : Ms.Vaishali Sanap
 KSH-3/SALES/F/08
IONAL PVT. LTD. UNIT-3
PAGE: 01 of 02

ISSUE DATE: 01.01.2019

External Issues

Needs And Expectation

OVED BY:

TURE :
: Ms.Vaishali Sanap
 KSH INTERNATIONAL PVT. LTD. UNIT-3

RISK ANALYSIS
Sr.No. Issues Risk And Opportunity Level Of Risk
Internal Issues
1
2
3
4
5
External Issues
6
7
8
9
10
Needs And Expectations
11
12
13
14
15
Revision No. & Date Details Of Revision:

PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME : Ms.Vaishali Sanap
 KSH-3/SALES/F/09
VT. LTD. UNIT-3
PAGE: 01 of 01

ISSUE DATE: 01.01.2019

Acceptable/ Not
Action
Acceptable

D BY:

RE :
: Ms.Vaishali Sanap
 KSH-3/SALES/F/

KSH INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of

ACTION PLAN
Sr.No. Issues :
1
2
3
4
5
Root Cause Analysis :

Action Plan :
1
2
3
4
5
Responsibility :

Vaishali Sanap

Closure Date :

PREPARED BY :

SIGNATURE :

NAME : Mr.Sharad V. Dunghav

 KSH-3/SALES/F/10

TERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 01

ISSUE DATE: 01.01.2019

Target Date :

Closed By Date & Name :

APPROVED BY:

SIGNATURE :

NAME : Ms.Vaishali Sanap

 KSH INTERNATIONAL

LC Document Summary
Sr.No. Customer Name (Applicant) LC Date LC No. LC Amount
1 IFB AUTOMOTIVE PVT.LTD. 22-08-2019 1541LCO-0010943 568658.06
2 IFB AUTOMOTIVE PVT.LTD. 18-10-2019 1541LCO-0011019 1653585.92

PREPARED BY :

SIGNATURE :
NAME : Mr.Sharad V. Dunghav
 KSH-3/SALES/F/11

TERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 01

ISSUE DATE: 01.01.2019

Sender Bank Name Receiver Bank Name

AXIS BANK LTD., Banglore FEDERAL Bank, Pune.
AXIS BANK LTD., Banglore FEDERAL Bank, Pune.

APPROVED BY:

SIGNATURE :
NAME : Ms.Vaishali Sanap
 KSH-3/SALES/F/11

3
PAGE: 01 of 01

ISSUE DATE: 01.01.2019

Terms & Conditions

60 Days From The Date Of Goods Receipt Note.
60 Days From The Date Of Goods Receipt Note.
 KSH INTERNATIONAL PVT. LTD. UNIT-3

Customer Complaint Register

SR  INVOICE  COMPLAIN 
NO INVOICE NO DATE CUSTOMER NAME REASON / ISSUE RCD DATE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
PREPARED BY : APPROVED BY:

SIGNATURE : SIGNATURE :
NAME : Mr.Sharad V. Dunghav NAME :
 KSH-3/SALES/R/01

ATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 02
ISSUE DATE: 01.01.2019

COMPLAIN SOLVE  DIFF.BETWEEN RCD 
ACTION TO BE TAKEN (QA) DATE &  SORT DATE

PPROVED BY:

GNATURE :
AME : Ms.Vaishali Sanap
 KSH INTERNATIONA

CUSTOMER DIRECTORY
Sr.No. Customer Name Contact Person Name Contact No.

Prepared By :

Signature :
Name : Mr.Sharad V. Dunghav
 KSH-3/SALES/R/0

INTERNATIONAL PVT. LTD. UNIT-3

PAGE: 01 of 0

ISSUE DATE: 01.01.201

Email ID Product Payment Term Delivery Term

Approved By:

Signature :
Name : Ms.Vaishali Sanap
 KSH-3/SALES/R/02

PAGE: 01 of 02

ISSUE DATE: 01.01.2019

Transport