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ISO 20000 Implementation Diagram - EN

ISO 20k diagrama

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Neymar Moura Carvalho
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© © All Rights Reserved
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88 views

ISO 20000 Implementation Diagram - EN

ISO 20k diagrama

Uploaded by

Neymar Moura Carvalho
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Diagram of ISO 20000-1:2011 implementation process

Note: This diagram shows the steps for ISO 20000 (2011
revision) implementation and certification; it does not show the
complete Plan-Do-Check-Act (PDCA) Cycle.

Obtain management support To learn more about ISO 20000 click here.

Project Plan (not Budget for the


Establish the project (not mandatory) mandatory) project

Perform assessment and gap Gap analysis (not


analysis (not mandatory) mandatory)

Define scope, management intention, SMS Policy,


responsibilities SMS Plan

Procedure for Document and record control,


Implement support procedures
Internal audit, Communication procedure

Generate process / function Process


Communication with interested parties + records of communication

documentation documentation

Monitoring & measurement + records of results


Implement processes and/or functions

Perform training and awareness Training


programms records

Various
Operate the SMS
records

Create Continual Service Improvement


Improvement concept plan

Implement Continual Service


Improvement concept

Internal audit Corrective


Conduct internal audit report actions

Management
Management review review minutes

Stage 1 certification audit Stage 1 audit Corrective


(Documentation review) report actions Mandatory
only for
companies
going for
Stage 2 certification audit (Main Stage 2 audit Corrective certification
audit) report actions

Courtesy of: 20000Academy www.20000academy.com

Copyright ©2015 EPPS Service Ltd.

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