Investigation of The Effects of Luxury Brand Perception and Brand Preference On Purchase Intention of Luxury Products
Investigation of The Effects of Luxury Brand Perception and Brand Preference On Purchase Intention of Luxury Products
Key words: Luxury brand perception, conspicuous value, uniqueness value, social value, hedonic value,
quality value, brand preference, purchase intention, country of origin, demographic factors.
INTRODUCTION
Veblan (1912) states that conspicuous consumption remained essentially the same, with the winners being
refers to the ostentatious display of wealth for the especially important to the study of the history of
purpose of acquiring or maintaining status or prestige. consumption because they play such an important role in
Spending money to tout one's success is not a new the growth of a consumer society" (Page, 1992).
phenomenon. The desire to conspicuously consume The luxury brands industry is unique and different from
dates back to tribal times when men possessed women other industries. The luxury market in Iran has grown
and slaves as trophies of their status. Since that time, quickly in recent years. There is a young population in
although the players and what is consumed have Iran, making it an attractive market for many foreign
changed, the game of ostentatious ownership has companies. For example, the price of luxury cars such as
Toyota, Porsche, Hyundai, Kia Motors, or BMW can be loyalty. Feldwick (1996) and Chernatony and McDonald
about two or three times their original price from factory (2003) have distinguished six types of brand attributes:
due to tarrifs, but they are still in top demand in Iran. awareness, image, perceived quality, perceived value,
The income gap in Iran is one of the main reasons for personality, and organizational associations (Sadeghi
consuming luxury products. One of the best criteria for and Ghaemmaghami, 2011). It is well documented that
showing this gap is the Gini coefficient. The Gini consumers‟ perceptions of brands consist of brand
coefficient, which is a number between zero and one, is awareness and brand image (Keller, 1998). Awareness of
an important measure of inequality in distribution of a brand is not likely to be enough to ensure a brands
income. Zero indicates a society with absolute equality in success, as it is not in itself likely to be sufficient reason
distribution of income and one indicates a society with to purchase a product. Successful brands must offer
inequality in income distribution. Data on this indicator is superior value to consumers and differentiate an offering
available for urban areas on an annual basis. One of the from those of competitors (Kim et al., 2008). Researchers
measures of income distribution is the ratio of 10th decile have examined purchase intention frequently and found it
expenditures (the richest) to 1st decile expenditures (the to be an important consequence of value perceptions
poorest). The higher the ratio, the more inequality there is (Dodds et al., 1991; Hanzaee and Yazd, 2010).
in the society. According to Iranian central bank the Gini According to Vigneron and Johnson (1999) the term
coefficient has been reported during 2000 to 2010. As we "prestige goods" was more broadly defined as it includes
can see in Table 1, the existence of income gap in Iran is consumer motivations for pursuing uniqueness, technical
obvious (CBI, 2010). superiority, and aesthetic appeal as well as signaling
status and wealth. McCarthy and Perreault (1987) cited
that in marketing, the term "prestige pricing" is used when
THEORETICAL BACKGROUND a higher price is used to indicate high quality or status.
Veblen (1899) observed that consumers often use price
Brand perception as a surrogate indicator of prestige, because high prices
often have a positive role in determining the perception of
Over the past 20 years, the literature has consistently product value (Thuy, 2008).
highlighted the importance of brand perceptions and the For Solomon (1996) luxury items have a degree of
components of these perceptions, including brand image exclusivity, and are thus usually more expensive (that is,
and associations (Simms and Trott, 2006). Brand higher monetary risk) than necessities. The risk of a bad
perception is a consumers‟ ability to identify the brand purchase and the hedonistic value of luxury products are
under different conditions, as reflected by their brand characteristics of a complex task, such as purchasing
recognition or recall performance (Wonglorsaichon and luxury products (Piron, 2000).
Sathainrapabayut, 2008). Following the distinction between prestige brands and
Aaker (1991), in his seminal book Managing Brand non-prestige brands (Vigneron and Johnson, 1999), the
Equity, identified three key perceptual/cognitive variables: distinction between luxury brands and non-luxury brands
name awareness, brand associations, and perceived has been operationally defined as the distinction between
quality. All three are seen as key determinants of brand brands exhibiting five perceived values, contingent on a
1780 Afr. J. Bus. Manage.
particular socioeconomic framework (Thuy, 2008). Value products or services recognized within their own social
is one of the most powerful forces in the marketplace to group(s) such as conspicuousness and prestige value,
understand consumer behavior (Zeithaml, 1988; Dodds which may significantly affect the evaluation and the
et al., 1991; Holbrook et al., 1984; Irani and Heidarzadeh, propensity to purchase or consume luxury brands
2011). Value plays an important role in predicting (Bearden and Etzel, 1982; Vigneron and Johnson, 2004;
customers‟ choice and future repurchase intentions Wiedmann et al., 2007).
(Zeithaml, 1988; Dodds et al., 1991; Irani, and
Heidarzadeh, 2011; Holbrook, 1996).
Hedonic value
could consider that luxury brands would dominate the the brand they have (Shukla, 2008).
conspicuous segment of the consumers. Han (1989) pointed out that the image from a particular
According to Twitchell (2002), luxury is a sign of status country would indirectly affect consumers‟ attitudes
and class in modern societies and the two reasons that toward the brand if consumers are not familiar with the
consumers buy luxury goods are to show that they country's products (Thuy, 2008). Thus:
belong to the higher class and to differentiate themselves H9: There is a direct relationship between brand
from those of the lower class. In Nia's (2000) study, the familiarity and consumers' purchase intention of luxury
results also indicated that consumers believe that automobiles.
ownership of original luxury brand products gives them
personal satisfaction and helps them to be admired, COO and purchase intention
recognized, and accepted by others (Thuy, 2008). Thus,
the following hypotheses: Wall et al. (1991) noted that, for luxury items, the COO
tended to have a stronger effect than price in product
H1: There is a direct relationship between conspicuous quality assessment (Piron, 2000). Bilkey and Nes (1982)
value and consumers' purchase intention of luxury showed that consumers' attitude toward foreign products
automobiles. or foreign brands could be influenced by consumers'
H2: There is a direct relationship between unique value image or knowledge about that country.
and consumers' purchase intention of luxury automobiles. In Lin and Sternquist's study (1994), the results
H3: There is a direct relationship between social value indicated that products from more developed countries
and consumers' purchase intention of luxury automobiles. usually gain more positive evaluations than products from
H4: There is a direct relationship between hedonic value less developed countries. Johansson et al. (1985)
and consumers' purchase intention of luxury automobiles. provided the evidence to support that stereotypes related
H5: There is a direct relationship between quality value to specific country of origin will affect the consumers'
and consumers' purchase intention of luxury automobiles. perceptions of attributes for some products. It means that
H6: There is a direct relationship between luxury brand a countries image becomes a bias and will influence the
perception and consumers' purchase intention of luxury purchase decision.
automobiles. Nigashima defined country of origin effect as "the
H7: There is a direct relationship between purchase picture, the reputation, and the stereotype that
intention and luxury brand perception of consumers' businessmen and consumers attach to products of a
luxury automobiles. specific country." This image is created by such variables
such as representative products, national characteristics,
Brand preference economic, as well as political background, history, and
traditions" (Thuy, 2008). It can therefore be hypothesized
According to Roth and Romeo (1992), the image of a that:
country arises from a series of dimensions that positively
qualify a nation in terms of its production profile. Such H10: There is a direct relationship between country of
dimensions include the following aspects: innovative origin and consumers' purchase intention of luxury
approach (superiority, cutting-edge technology), design automobiles.
(style, elegance, and balance), prestige (exclusiveness
and status of the national brands), and workmanship COO and brand perception
(reliability, durability, and quality of national manufacts).
According to Kotler (1980), a product is defined as The objective of Piron's (2000) study was to measure and
anything that can be offered to a market for attention, analyze the impact of country of origin on consumers'
acquisition, use, or consumption that may satisfy a need purchasing intention of products which are consumed
or want (Thuy, 2008). Therefore, we propose that: conspicuously. Although the results indicated that a
product's country of origin may not be a strong
H8: There is a direct relationship between brand determinant in purchasing products, it appeared that
preference and consumers' purchase intention of luxury country of origin would affect consumers' buying
automobiles. decisions more when buying luxuries rather than
necessities (Thuy, 2008).
Familiarity
H11: There is a direct relationship between country of
Alba and Hutchinson (1987); Kent and Allen (1994) origin and luxury brand perception (Appendix 1) of
demonstrated that brand familiarity is generally viewed as consumers' luxury automobiles.
a reflection of the extent of a consumer‟s direct and
indirect experience with a brand. Kent and Allen (1994) Demographic factors
found that the more consumers are familiar with a brand,
the higher the quantity of response and memory towards Dubois and Laurent, (1994), Tidwell and Dubois, (1996),
1782 Afr. J. Bus. Manage.
Conspicuous value 4
Unique value 3
Luxury brand
4 Social value 2 5-Point Likert Wright (2005) and Thuy (2008)
perception
Hedonic value 5
Quality value 5
showed that the perception of luxury is influenced by Summated scale, 5-point Ratings scale (Thuy, 2008; Dodds et al.,
demographics, lifestyle, habit, social environment, and of 1991; Simon and Ruth, 1998; Ruth, 2001; Yasin et al., 2007;
Wright, 2005; Costely and Brucks, 1992; Costely, 1993). Table 2
course, the purveyors of luxuries, and the marketers. shows variables, items, and scales that were used in this study.
That means drastic cultural influences are reflected in Each questionnaire item was scored on a five-point Likert scale
the perception of luxury (Thuy, 2008). Accordingly: (1 = strongly disagree; 2 = disagree; 3 = neutral; 4 = agree; and 5 =
strongly agree). The questionnaire contained a few nominally
H12: There is a direct relationship between age and scaled background questions. These questions sought information
luxury brand perception of consumers' luxury on demographics (age, gender, marital status, monthly family
income, household size, monthly family cost, saving). The
automobiles. questionnaire has ten sections: brand familiarity, country of origin,
H13: There is a direct relationship between sex and conspicuous value, unique value, social value, hedonic value,
luxury brand perception of consumers' luxury quality value, purchase intention, brand preference and
automobiles. demographic factors.
H14: There is a direct relationship between marriage A total of 412 questionnaires were distributed between May 2011
and June 2011. The printed questionnaires were distributed through
status and luxury brand perception of consumers' luxury
personal visits to owners of luxury automobiles such as Toyota,
automobiles. Hyundai, and Kia Motors companies of different geography sections
H15: There is a direct relationship between family in Tehran. After distributing survey questionnaires, we asked the
monthly income and luxury brand perception of recipients for their email addresses or telephone numbers in order
consumers' luxury automobiles. to increase the response rate by making a call and sending an
H16: There is a direct relationship between household email to the participants who could not complete the survey.
To refine the measures and to assess their reliability and validity,
size and luxury brand perception of consumers' luxury the survey was conducted with strict guidelines. Each participant
automobiles. was requested to carefully complete the questionnaire. Twenty-two
questionnaires were eliminated due to invalid answers or a lack of
experience in brand preference, leaving 390 questionnaires for our
MATERIALS AND METHODS
empirical analysis.
Measurement assessments were used to validate our model. The
instrument for this study consists of the questionnaire proposed by Reliability and validity tests
this paper on demographic factors and brand perception on
purchase intention of luxury automobile in Iranian Consumers. In Validity test
this study Mercedes Benz and Lexus were selected as Luxury
automobile from other luxury automobiles, because of their Validity is often assessed along with reliability - the extent to which
presence in the Iranian market, different country of origin, and a measurement gives consistent results. An early definition of test
comparison between two products. validity identified it with the degree of correlation between the test
The questionnaire was first developed in English and then and a criterion. Under this definition, one can show that reliability of
translated into Farsi. Back translation and further testing were the test and the criterion places an upper limit on the possible
conducted to ensure consistency and reliability between the English correlation between them (the so-called validity coefficient). Validity
and Farsi version. The study is relying on proportional stratified of the structure is another important item in analyzing structural
sampling. Respondents mainly included Toyota, Hyundai and Kia equations and correlations among factors (Wikipedia, 2011).
Motors owners in Tehran. Face validity is a property of a test intended to measure something.
Face validity is very closely related to content validity. Face validity
describes to whether the test "looks valid" to the examinees who
Survey administration take it, the administrative personnel who decide on its use, and
other technically-untrained observers (Wikipedia, 2011).
The survey contained five sections totaling 44 questions on a 5- According to Anastasi and Urbina (1997) content validity is a non-
point Semantic differentials, 5-point Likert scale, 100-point statistical type of validity that involves “the systematic
Hanzaee and Rouhani 1783
Indices in SEM analysis Mercedes Benz Lexus Data fitting of the model
RMR (Root Mean Square Residual) 0.12 0.13 Good fit (should be near the zero)
SRMR (Standardized Root Mean Square Residual) 0.04 0.06 Good fit (should be near the zero)
GFI (Goodness of Fit Index) 0.92 0.90 Good fit (should be greater than 0.90)
NFI (Normed Fit Index) 0.97 0.94 Good fit (should be greater than 0.90)
NNFI (Non-Normed Fit Index) 0.97 0.94 Good fit (should be greater than 0.90)
IFI (Incremental Fit Index) 0.97 0.94 Good fit (should be greater than 0.90)
CFI (Comparative Fit Index) 0.97 0.94 Good fit (should be greater than 0.90)
RMSEA (Room Mean Square Error Approximation) 0.075 0.077 Good fit (should be less than 0.08)
Path coefficient
Hypothesis Structural path t-value
Mercedes Benz
H1 Conspicuous value purchase intention 0.50 7.78
H2 Unique values purchase intention 0.78 10.09
H3 Social value purchase intention 0.01 0.69
H4 Hedonic value purchase intention 0.44 6.52
H5 Quality value purchase intention 0.89 16.03
H6 Luxury brand perception purchase intention 0.57 6.12
H7 Purchase intentionluxury brand perception 0.62 8.28
H8 Brand preference purchase intention 0.79 10.15
H9 Brand familiarity purchase intention 0.41 5.19
H10 Country of origin purchase intention 0.51 7.89
H11 Country of originluxury brand perception 0.39 4.45
measurement model (affirmative factor analysis) and the social value on purchase intention was not significant ( =
structural model (Figure 1) (regression of path analysis) 0.01, t = 0.69, ρ < 0.01), thus, Hypothesis 3 (H3) is not
into one statistical synchronic test (Heidarzadeh and supported. Our results indicate that hedonic value ( =
Sadeghi, 2010). 0.44, t = 6.52, ρ < 0.01), quality value ( = 0.89, t = 16.03,
The result shows in the model; Mercedes Benz x2 (125) ρ < 0.01), luxury brand perception (=0.57, t=6.12,
= 422.84, RMSEA = 0.075, CFI = 0.97, GFI= 0.92 and in ρ<0.01), purchase intention (=0.62, t=8.28, ρ<0.01),
the Lexus Brand x2 (133) = 425.54, RMSEA = 0.077, CFI brand preference ( = 0.79, t = 10.15, ρ < 0.01), brand
= 0.94, GFI = 0.90.
familiarity ( = 0.41, t = 5.19, ρ < 0.01), country of origin
on purchase intention ( = 0.51, t = 7.89, ρ < 0.01).
Hence, Hypothesis 4 (H4), 5 (H5), 6 (H6), 7 (H7), 8 (H8), 9
Hypotheses-path testing
(H9) and 10 (H10) are supported. On the other hand, the
effect of country of origin on luxury brand perception
This section presents the statistical results of the
measurement validation and hypothesis testing. The (=0.39, t=4.45, ρ<0.01) was significant; Hypothesis 11
effects of conspicuous, unique, social, hedonic, quality (H11) is supported.
values, brand perception, brand preference, brand As shown in Table 6, (Lexus) the effects of
familiarity and country of origin on purchase intention conspicuous, unique values on purchase intention were
were assessed through LISREL 8.54. Our empirical significant ( = 0.41, t = 7.06, ρ < 0.01 and = 0.48, t =
results are shown in Table 5. 7.65, ρ < 0.01). Hence, Hypothesis 1 (H1) and 2 (H2) are
As shown in Table 5, (Mercedes Benz) the effects of strongly supported by the results. In contrast, the effect of
conspicuous, unique values on purchase intention were social value on purchase intention was not significant ( =
significant ( = 0.50, t = 7.78, ρ < 0.01 and = 0.78, t = 0.04, t = 1.12, ρ < 0.01), thus, Hypothesis 3 (H3) similar to
10.09, ρ < 0.01). Hence, Hypothesis 1 (H1) and 2 (H2) are Mercedes Benz brand is not supported.
strongly supported by the results. In contrast, the effect of Our results indicate that hedonic value ( = 0.53, t =
Hanzaee and Rouhani 1785
Path coefficient
Hypothesis Structural path t-value
Lexus
H1 Conspicuous value purchase intention 0.41 7.06
H2 Unique values purchase intention 0.48 7.65
H3 Social value purchase intention 0.04 1.12
H4 Hedonic value purchase intention 0.53 8.20
H5 Quality value purchase intention 0.87 15.67
H6 Luxury brand perception purchase intention 0.63 5.12
H7 Purchase intentionluxury brand perception 0.42 3.23
H8 Brand preference purchase intention 0.76 9.97
H9 Brand familiarity purchase intention 0.77 9.85
H10 Country of origin purchase intention 0.57 8.78
H11 Country of originluxury brand perception 0.54 5.05
Country of
Origin
H10
Brand
Familiarity
H9
H11
Brand H8
Preference
H6
Demographic Luxury Brand Purchase
Perception Intention
Factors
H:12-16 H7
H1
Conspicuous
Value
H2
Unique Value
H3
Social Value
H4
Hedonic Value
H5
Quality Value
8.20, ρ < 0.01), quality value ( = 0.87, t = 15.67, ρ < 0.54, t = 5.05, ρ < 0.01) was significant; Hypothesis 11
0.01), luxury brand perception ( = 0.63, t = 5.12, ρ < (H11) is supported.
0.01), purchase intention ( = 0.42, t = 3.23, ρ < 0.01), Figures 2 and 3 show a summary of our results for
brand preference ( = 0.76, t = 9.97, ρ < 0.01), brand each hypothesis in the research model. The hypothesis
familiarity ( = 0.77, t = 9.85, ρ < 0.01), country of origin of demographic factors (age, sex, marital status, monthly
on purchase intention ( = 0.57, t = 8.78, ρ < 0.01). family Income and household size) Hypothesis 12 to 16
Hence, Hypothesis 4 (H4), 5 (H5), 6 (H6), 7 (H7), 8 (H8), 9 was rejected with the exception that H15 was supported,
(H9), and 10 (H10) are supported. On the other hand, the indicating a significant relationship between monthly
family income and purchase intention (Mercedes Benz
effect of country of origin on luxury brand perception ( =
and Lexus). In the marital group with 65% having the
Hanzaee and Rouhani 1787
most of frequency, household size variable, 224 people income (Table 7).
of 390 respondents were 3 to 4 household size that it is
58%. In the age variable, the most of frequency related to
29 to 40 years old with 166 people, 43% of sample. The DISCUSSION AND CONCLUSION
variable of sex, 343 males response to questionnaire and
monthly family income variable with 119 people have 2 to In Usunier's interpretation, the perception of the country's
4 milliard riyal (2 to 4 million Toman) monthly family image is also influenced by cognitive components
1788 Afr. J. Bus. Manage.
(referring to social, economic, cultural and political generalize the results reveals factors that influence
characteristics), affective components (feelings towards Iranian consumer behavior. Other limitations, due to the
the country) and additionally by stereotypes (ingrained governing culture of the country, were that some of the
preconceptions) (Thuy, 2008). responses to questions such as social, hedonic, and
This study brings out several interesting results, either conspicuous values may have come from defensive
from a conceptual or an operational perspective that are posture and can be constituted as unreal.
outlined subsequently in this study. The main purpose of
this study was to investigate Iranian consumers'
perception about luxury automobile brands, compared SUGGESTIONS FOR FUTURE RESEARCH
between German luxury automobile Mercedes Benz and
Japanese luxury automobile Lexus. Further researches should examine other products and
Most of the participants in the study were familiar with, countries of origin relating to luxury consumption and
and liked these two luxury automobile brands. However, replicate the findings in this study. Also, this kind of luxury
the German brand was more preferred while the consumption should be compared to other demographic
Japanese brand was more familiar. Additionally, in characteristics such as education, location, rental, or
forming brand perception of luxury automobile Mercedes private home. Future research can investigate the
Benz, variables of hedonic, unique and quality value was relationship between education and luxury brand
significantly higher than conspicuous and social value. perception and also brand familiarity.
But, the Lexus brand showed that variables of unique,
hedonic, and quality value were significantly higher than
conspicuous and social value. They have more of a role MANAGERIAL IMPLICATIONS AND MARKETING
in forming of luxury brand perception in Iranian RECOMMENDATIONS
consumers.
The luxury brands industry is unique and different from
other industries. In order to succeed, it is important for
LIMITATIONS marketers to understand their target market and how their
customers evaluate products and make buying decisions.
There are limitations in this research; first, since the From this study, an automobile company can stimulate
research only focused on one German luxury automobile consumer purchase behavior of its luxury automobile
brand and one Japanese luxury automobile brand, it may through careful management of its marketing
not represent the overall Iranian consumers‟ perceptions communication mix by addressing specific factors and
of all German and Japanese luxury automobile brands. dimensions relevant for modern Iranians. The five
Moreover, the research only included a limited number of perceived values of luxury automobiles can be used as
product type (luxury automobile) and country of origin guidelines for salesmen to sell automobiles successfully
(German and Japan) in Iran. to customers in Iran. They can indicate the key selling
Second, social value is measured in two items. Third, this points of luxury automobile relevant for consumers.
study had practical problems for researcher because This study will also make a practical contribution to the
there was no internal investigation in Iran. Fourth, Culture management in luxury industry. In the international
and religion factors, especially in the luxury consumption, market, the expansion of luxuries not only presents new
with varying degrees in different demographic to business opportunities, but also poses enormous
Hanzaee and Rouhani 1789
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1790 Afr. J. Bus. Manage.
Variable
Items
Luxury brand perception
Luxury machines inevitably are very expensive.
Owning this luxury machine displays wealth.
Conspicuous value
Owning this luxury Machine displays social class.
Owning this luxury machine makes you conspicuous.
Because others have this luxury machine, hence I would like to own one.
Social value
Seeking to imitate the rich and stars (celebrities).