Ultimate Guide

to Physical Security
A guide to getting started with
access control

www.getkisi.com
What is physical security?
Physical security has traditionally been viewed as an unsexy and tedious topic that few
want to tackle; however, everyone knows that safety and security must be adequately
addressed. From talking to endless lines of hardware store reps about installing door
locks, to antiquated, dystopian visions of bored security guards in rooms with dozens of
CCTV monitors— the label of physical security doesn’t necessarily inspire passion.

We’re here to tell you that it doesn’t have to be that way. With cutting-edge technology
and the Internet of Things revolution, the world of physical security has drastically
changed—making your physical office a safe space has never been easier.
 If you’re new to the world of
physical access control, you
might have some questions:

Components
What are the pieces of
Why Access Control
an access control
system and how does it Why do people
work? choose access
control?

Managing and Using

Who manages the
day-to-day aspects of the
system?
Quote and Cost
How much should I spend on
an access control system
and what’s a sample quote?
Setup and Operation
How do I set up an access
control system?

In this guide, you’ll find:

• Curated content from expert sources

• Overviews of the relevant fields of access control,
video and alarm systems
• Best practices and recommendations
• Tips on how to incorporate new technology into
traditional workspaces
• Various case studies on specific technology and
companies that can modernize your office, work-
space or facility
 Here’s an overview of
https://www.getkig
how to find the best
security consultant and
what to look for.

Free Information vs. Security Consultant

When trying to learn about security quickly, most people call a local security integrator,
installer or consultant; however, understanding access control basics is free when
searching online or finding a resource like this guide.

Is it absolutely necessary to learn about access control yourself? No, definitely not;
however, it will save you a lot of time when your project is underway and people start
speaking jargon that freaks you out—especially if it’s past the construction deadline, or
your employees are arriving on Monday to an office with no access control system.

****

Introduction to
Access Control Systems
If you carry an access card, ID badge, or keyfob then your office already uses an access
control system. But how does it really work? It's difficult to imagine, since most people
have never seen the system. When initially thinking about it, most people believe it’s
just a card reader on the wall.

In reality, there are a few parts behind-the-scenes that make the magic of opening a
door possible.

We’ll leave you with a comprehensive understanding of how access control systems
work and the language needed to communicate about it with vendors.
What is physical
access control?
An access control system allows you to
manage, monitor and maintain who has Access

access to certain doors and at what

time they can access them. The sim-
plest type of access control “system" is
a standard deadbolt with a brass key.

Using an access control system allows you

Since the introduction of the to manage access or entry to almost any-
key, some 4,000 years ago, thing: Files, workstations, printers and—in
more advanced systems have our case—door, facility, building or office
been introduced. Today, there access. The standard form of today’s
are different computer-based, access control is an “access card,” instead
electronic access control of the key, to grant access to a secured
systems. area. For access to larger buildings, the
exterior door is managed by the building
and the interior, or tenant, door access is
managed by the individual company.

Think about a small business located in a larger building: The company will use the access
card provided by the landlord to get in the front door. However, it’s often the case that the
landlord is not responsible for the specific office security. Thus, the small business might
wish to install their own access control on their doors, and a seperate intrusion detection
alarm in the office, along with one or more video cameras.

****
****
****

Why do we need access control?

The purpose of access control is to provide quick, convenient access control for authorized
persons while, at the same time, restricting access for unauthorized people. Beyond the
obvious reasons, there are more reasons why access control should play a significant role in
your organization:

Compliance Experience IP / Data

Some companies need to be If you have a lot of visitors or If you’re working in a company
compliant with health data regula- clients coming to your space, you on expensive products or
tions (HIPAA) or credit card data might be looking for a welcoming sensitive data then you
regulations (PCI) or even with cyber experience at the front door or definitely want to control and
standards, such as SOC2. The ability front desk. Access control not monitor who enters your
to pull compliance reports for only improves your operations facility.
access control, on demand, is a but it’s modern and impressive
huge benefit. for visitors to use.
 Standard Features
of Access Control
Access control systems vary widely in type and complexity;
however, most card access control systems consist of the
following basic components:

End-User Facing Admin Facing Infrastructure

Access card, card reader Access management Electric door lock hardware,
and access control keypad dashboard, integrations or access control panels, access
open API control server computer and low
voltage cabling

The User Facing Side of Access Control

The user facing side—often called “credentials,” The credentials are whatever physical token you have
extends to access credentials in the form of access that will communicate with the reader, as well as the
cards, ID badges or smartphone-based mobile reader itself. The reader here refers to the device on the
credentials. wall that reads your credential or permission.

Here’s a detailed description of both sides of the

end-user facing side of access control:

Credentials
This is your electronic “key” and it grants you access. It could be an
access card, ID badge, ID card or smartphone-based mobile app that
acts as an electronic key. People use one, or a combination of all
three, to gain access through the doors that are secured by an access
control system. The form of access cards is the same as credit cards,
so it fits in your wallet or purse; however, demagnetization is very
common with basic access control cards. The benefit of using mobile
credentials is that they are personalized, so any unlock event can be
tracked back to the person associated with the credential.

Card Reader
The card reader, mounted on the wall, electronically reads your creden-
tials and sends a request to unlock the door (using your user credentials)
to a server. Typically, the type of cards used are proximity cards, which
require the card to be held in a 2” to 6” proximity to the reader—as
opposed to being inserted. Card readers are mounted outside of the
perimeter (exterior non-secured wall) and next to the door they should be
unlocking. In addition to card readers, some access control systems
provide the option of using keypads (PINS) or biometrics, instead of cards
or smartphones, as credentials. This is rather uncommon, since PINs can
easily be passed on and biometrics are difficult to manage—especially if
employees or visitors don’t want to share their fingerprint with your
company.
Admin Facing Side
of Access Control

The admin-facing side is where your office In more advanced systems, the manual operations can be
administrator, head of security or IT manager automated. For example, the provisioning and de-provisioning
sets the parameters on who can gain access (creating and deleting access) can be done automatically by
and under which circumstances. This involves connecting the access dashboard to your company directory of
a management dashboard (often cloud based) employees. When a new employee shows up in the system, a new
and a way to provision access, i.e. a card access right is automatically provisioned via a directory like Google
programming device. Apps, Microsoft Azure, SAML or Okta, among others.

Management dashboards are portals where API and integrations can be used to automate manual
administrators can manage, maintain and workflows and to make operations less prone to errors.
control access for employees, visitors and
staff.

****
API Integrations
The ability to automatically provision employee access is
thanks to the power of API integrations. Rather than
reinventing the wheel, many access control systems
choose to integrate with other apps that provide added
functionality, like single sign-on and active directories, or
more niche SaaS tools, like visitor management or member
management softwares.

Access Control Infrastructure

Access control infrastructure—the locks, cables, control panel and server architecture—is the most mysterious
aspect of the system. The electronic locks are obvious, but what most people don’t know is that the locks are all
centrally wired to your IT room. This means that a power or signal cable runs from the lock, through the walls, into your
IT room where the access control panel sits. The access control panel sends the lock a signal to unlock when it
receives the request by the card reader. There are different topologies (as people call it), but for your own basic
understanding of access control systems let’s just assume this diagram for now.

Here’s an overview of Kisi's topology

(or wiring diagram) of a basic access control setup:

Power to lock
Pro Controller

Lock
CAT6 cable

Pro Reader

Internet Lock power

****
Power to Kisi

switch supply
CAT6 cable

Wiring diagram of an access control system

 Electronic Locks
Electronic locks are used to electrically unlock the door that they’re
installed on. Typically, they have a wire that supplies them with
power.

Some locks open when power is supplied (fail secure locks) and
some locks lock when power is supplied (fail safe locks). The reason
for these two different types of locks: In the event of a fire some
doors, like your front door, should remain open to comply with
building and fire codes—they must allow people to exit the building
at any time. Other doors, like an IT room door, are wired fail secure
and should remain locked even during an emergency.

In terms of locks, we see everything from electronic strikes, electromagnetic locks (mag locks), electric exit devices,
electrified mortise door lock sets, and many more. Based on your door type and construction, the integrator will
specify the best lock to install.

Regardless of the lock that’s installed, most are wired back to the access control system panel.

Access Control Panel

The access control panel (sometimes called "access control field panel" or "intelligent controller”) is not visible to most people in a
facility, since it’s installed in the IT room, electrical, telephone or communications closet. The reason why the panel is locked away
is because all locks are wired to the access control panel. When a valid card is presented to the card reader, the door access panel
receives the request to unlock a specific relay, which is connected to a specific door wire. When the relay triggers, the lock is being
powered (for fail secure locks) and the door unlocks. This is how the access control panel manages the access activity for building
doors. The amount of access control panels you’ll need depends on the number of doors that each panel controls. One of Kisi’s
access control panels, for example, can control up to 4 doors. If there are more, they can be modularly added next to each other.

Access Control Server

Every access control system needs a server where the permissions are stored in an access database. It acts as the center or “brain”
of the access control system. The server makes the decision if the doors should unlock or not by matching the presented credential
to the credentials authorized for that door. The server can be a local Windows or Linux server, a cloud-based server or even a
decentralized server, where credentials are stored in the door reader. The server also tracks and records activities and events
regarding access, this allows admins to pull reports of past data events for a given period of time. If a local-hosted access control
server computer is used, it is typically a dedicated machine that runs the access software—that’s the reason why cloud-based
systems recently gained a lot of traction, since multi-facility management can become complicated with local servers.
 Low Voltage Cables
Cables, specifically the low-voltage cables used on locks,
are often overlooked; however, they’re the most expensive
part of an access control system when installed incorrectly.

It’s important, while building out the space, that all the
necessary cables are specified, so that the general contrac-
tor knows what to do. If the cables are not planned in at this
point, they need to be added later and someone will have to
drill into your newly painted walls.

Now that you have an overview of access control compo-

nents, let’s look at a simple access control system:

A simple access control

system quote example
Let’s say you have an office or building with two doors
that are on opposite ends of the facility—like a front
and back door.

The office is currently using regular keys to access the

door. Management is looking to improve security and
operations at this facility by implementing an access
control system. They’re looking into access control
systems because the company is growing and they’d
like to have more control.

After taking a closer look at the doors that are security

sensitive, the IT room door comes to mind because
there are many security-related devices and equip-
ment installed. The door leading from the hallway to
the IT room should be secured, as well.

A team member is typically tasked with researching

different access control options and getting bids. The
team member is researching a few local vendors to
contact who supply and install access control.
Typically, they will stop by to take a look at your space
and the doors, to give you an accurate quote for the
access control system. Here is a sample of what a
one-door access control system quote might look: Sample access control quote for companies, like
Brivo or others, including a mobile access pass
and cloud. access control
The issue is that many installers pack a lot of
information into the quote and don’t necessarily
provide an itemized receipt. There are many ways
to gauge the quality of vendors or installers and
the quote is certainly one of them.

Returning to our example: The integration vendor

conducts the site survey and determines that, in
this case, there are three card readers needed for
the lock installation of two magnetic locks on the
glass doors, and one electric strike for the IT
room door. To control the locks, an access control
panel is recommended by the installer—it
connects the door locks to the Internet.
Also included in the quote is the wiring, to
connect everything and set up the system, and a Remember, the most important thing about a quote is
license for maintenance and support that some- that you get line items so that you understand what is
times includes the hosting and a few accessories. being done and how much each task costs. If the
Vendors sometimes include a trip charge or access control installer lumps everything together in
service call fee, as well. one sum, like the example above, they sometimes
Since this example company wants to manage ballpark the numbers and don’t specify the brand of
access remotely, a cloud-based physical access hardware they use. Hardware is another crucial indica-
control system is recommended. This allows tor to understand the quality of a quote.
logging on to a web-based portal from any brows-
er, given the correct credentials, to make chang- It’s important to clarify if the quote includes a Certifi-
es to access rights and share or revoke access cate of Insurance (COI); you can ask your building
remotely. management if you are required to have this for
incoming vendors. This makes sure that possible
damages by a vendor, up to a certain amount, are
covered.

Access Control System

Setup and Operation
Once you’ve found the access control system you like, what happens next? How does the system get installed in your
space?

Typically installers take a few days, from confirmation of the order until the actual installation, because they need to order
the parts required for the installation. Once you have an actual installation date, you’ll find that the installer will do the
following:

Run the cables

If you don’t run the cables you can’t connect anything, so
it makes sense to start by running the Internet, power
and signal cables first.

**** Install the readers at the door

The reader just needs to be screwed on the wall and
connected to power. Some readers, like the Kisi IP reader,
need Internet connection and would have to be connected
to the Internet for installation.

Setup and testing

If there is a server to set up, it’s typically done after
everything is installed—so the software can be configured
and tested to see that all doors unlock correctly.

Install the access control

panel in your IT room
If you have two doors you’ll be able to use one access
control panel, because most of them can handle multiple
doors. The integrator might install a backup power supply,
or other additional security hardware, depending on your
Access

building’s specifications.

Install the locks

*****
Depending on what type of door you have, the integrator will
either install a magnetic lock, electric strike or electrified
mortise lock. This might involve cutting into the door frame,
which is why sometimes it makes sense to do this step first so
the office workers are not annoyed in the middle of the day.
 Migrating and Introducing
the Access Control System
You should run through the following steps, once you have
the system set up, to roll out access control to your organi-
zation:

****
****
****

Set up a door access schedule

When should certain doors unlock? Which types of access groups or individuals should be able to gain access? The
door access schedule can become political: Are IT managers allowed to access all doors? What about executives?
Are they allowed in the office 24/7? It’s a good exercise to discuss this with your security, facility and management
teams, since these are the rules that your strategy will be based on and it will determine what you actually want to
control.

Test the system with a few pilot

candidates or coworkers
****
Try running through the process that you envision for every
employee or visitor with a few, at first. Provision access for
them, activate their access, hand over the access card or
share mobile access with them, then see if it works. If you
roll out your process too quickly, you might have some
smaller hick-ups and the more people you involve, the
faster the problem multiplies.

Set up the rules in your

access control software and test if they work

Now, under certain conditions, you want the user not to be able
to unlock the door. Run through all possible scenarios. Many
offices get broken into during vacation days. Some offices
automatically unlock their doors during work days. If the work day
is a public holiday, burglars know they might just be able to walk
in.

Announce the roll-out

Send an email to everyone to announce the change in access

control. People don’t like change—some might have an
emotional bond to their physical key, so be ready for push-
back and highlight why this makes your workplace safer and
your company more secure.

Onboard your team

Once the system is tested, announced and approved
the fun part begins: The actual roll out. You can start
provisioning access for your team. The most important
part to consider is that some people will have issues
or problems getting access, so make sure to roll out
on a day that is not the most critical. Most people
choose Fridays so that there’s time to troubleshoot.

****

Door Status Automatic Unlock Reporting Feature

Monitoring Feature Feature

Check out Kisi's product pages for more advanced features:

Kisi Access Reader

https://getkisi.com https://getkisi.com/how-it-works
Kisi Cloud Access Dashboard https://getkisi.com
Kisi IP Control Panel https://getkisi.com/ho-it-works
Kisi Mobile Credentials.
 ----

Alarms

An alarm is a device that emits some sort of attention-grabbing audio-visual signal when its
alarm conditions are met. These conditions generally relate to some sort of issue or anomaly
in the environment of the alarm. Alarms come in many forms—loud siren, silent, fire, burglar,
smoke, etc. All alarms mentioned here track some parameter of their environment, and when
a change occurs, they notify the administrator of said change.

The reason we need them should be straightforward.

While incidents are uncommon, the difference in conse- In this section, we’ll
quences between being notified of one as it occurs, and cover different types of
only learning about it after the fact, can be dire. alarms, discuss the
infrastructure needs, and
Consider the difference between being alerted to a give a brief glimpse into
burglary in your office and having the police stop it, the future of alarm
versus coming back to find everything of value gone. Or systems.
the difference between being alerted to a fire developing
next door, and having time to escape, versus not realiz-
ing it until it’s too late.

Alarms of all kinds are integral to the livelihood of an

office and, as such, are one of the three most foundation-
al aspects of physical security.

Different Types of Alarms and How They Work

****

Burglar or Intrusion Alarm

Fire Alarm Door and Motion Sensors Integrated Alarm Systems

Fire Alarms
Fire alarms are arguably the most important type of
alarm you can have in any space. Forget about loss of
equipment or information, what is at stake are the lives
of your employees. Having a functioning and competent
fire alarm is not only paramount, but also required by law
in every state.

They typically come in two forms: Manual and automatic

alarms. Manual alarms are, typically, those visually
prominent red “fire” boxes you see along the walls that
incorporate a handle of some sort that you can pull.

While these are undoubtedly important in any

office, employees can pull them preemptively,
and automatic detectors are not
perfect—that’s why we will mainly concern
ourselves with smoke alarms.

Smoke Alarms
Automatic smoke alarms usually come in two varieties:
Smoke and heat sensors, while some systems offer
both. Alarms can only detect the by-products of
fire—smoke and heat; AI image recognition technology
is not quite commercially available at the level where a
camera could reliably detect flames, yet.

In general, though, most fire alarms are smoke detec-

tors, and these are preferred to heat detectors. While
heat detectors are certainly cheaper (they require far
less maintenance and replacement than smoke detec-
tors, and are essentially a glorified thermostat), they fail
at detecting smoldering fires, or low heat ones.

Often, an office fire will not be a blaze, but instead a slow burn of some plastic or other synthetic materi-
al. These will not give off enough heat for any detector or human to notice, and sometimes may not even
emit visible smoke, but they will emit noxious gases like carbon monoxide (deadly and odorless) that are
far more dangerous. Most fire-related deaths in the U.S. are caused by inhalation of toxic fumes, rather
than all out fires. Heat sensors cannot detect these, but all modern smoke detectors can, so you’ll
probably want to opt for one (per room!) of those in your office or residence.
*****

Motion Sensors
Unlike door and window sensors, motion sensors can be set
up anywhere in your office or home, and as the name sug-
gests, they are triggered by motion in their line of sight. You
might set these up in discreet places, like at the foot of a
door, where someone entering would necessarily trigger it, or
if it has a wide view, simply in a top corner of the room where
it can get a bird’s-eye view.

The motion sensors you’ll want to look at are called Passive

InfraRed (PIR) sensors, and they fall in one of two types. Either
a tripwire, or a general heat detector. For a tripwire, the idea is
simple: There are two devices installed at ankle height on
either side of a door: An emitter and a receiver. The emitter
sends out an IR beam, invisible to the naked eye, and the
receiver constantly registers the signal. However, when some-
one steps across the beam, the signal is interrupted, and the
receiver pings the main alarm panel. These sorts of sensors are
especially useful at points of entry and egress to sensitive
areas. Heat detectors, instead, will be installed in a spot with a
good bird’s-eye view of a room. They span a continuous region,
being the whole room, rather than a straight line, and rather
than an emitter and a receiver, the primary device doesn’t emit
any IR light, merely registers ambient IR signals.

The crux here is that infrared light is emitted by any body that emits
heat, so if any warm body (read: any person) enters the room, the
heat signature of the room will change, and the sensor will detect
this and trigger the alarm panel. These sorts of sensors can be used
in conjunction with the tripwires, and add a layer of security to a
room when an administrator wants to monitor its usage. Unfortu-
nately, the nature of these signals is that they are rather murky,
especially with most commercially available systems, so while you
will be able to tell if there is a person in the room, you generally
won’t be able to tell how many people are in the room, or any sort of
granular data on size/shape of the intruder.

Cabling

Much like for access control, the cabling is an often

overlooked, yet crucial, component of any alarm
system. Refer back to the access control section for a
more thorough exploration of this, but you will not
want to overlook this crucial step in the installation lest
you find yourself having to drill holes in your newly
renovated walls.
 Infrastructure and Hardware
Here’s an overview of the type of hardware you would need
for modern alarm systems and how it works. Alarm systems
typically consist of an alarm panel, door, window and motion
sensors, as well as cabling.

Alarm Notification Types

The first, and most outwardly evident, aspect of an alarm
system is the alarm itself. Whether it be the blocky red manual
fire alarms or the sleek, discrete motion or contact sensors,
these will be the most user-facing devices in any integrated
system. As such, you will likely want to optimize for ease of
use and recognizability with respect to the most salient
aspects of the particular alarm.

For fire alarms, in the case of a roof smoke detector, even though aesthetics are important it is usually
advisable to have it be evident which is the fire alarm, to prevent employees from accidentally covering
it up (in which case it would no longer serve its purpose). Burglar alarms, on the other hand, will often
warrant a certain measure of discretion and hiding, especially in the case of those trip wires that are
specifically meant to not be seen.

In any event, we recommend going over your floor plan thoroughly with the installer before making any
sort of decisions as to the placement and installation of the alarms.

Alarm Panel

The alarm panel will be, again, the metaphorical

brain that controls all of your alarm systems, as
well as the main interface that you will interact
with. Traditional alarm panels have the familiar
keypad where you can input your code to disarm
We will discuss the distinction between
the alarms, whereas more modern ones will
monitored systems and self-monitored
feature a touchscreen with a more developed and
later in this section, but to give a preview,
sophisticated UI.
the alarm panel will be where this distinc-
tion is put into effect. If the system is
The alarms, as stated above, are essentially just
self-monitored, then the alarm panel will
sensors. They accomplish a particular function,
comprise the user interface for the admin-
be it sensing levels of smoke in the air, or wheth-
istrator to operate it. Meanwhile, if it is
er an IR beam has been tripped, or whether the
externally or automatically monitored, the
general heat signature of a room has changed,
alarm panel will establish a communica-
but they can do little more than send this signal to
tion with the relevant third party, and
a given server themselves. This server will be the
coordinate with it to run the alarms, and
alarm panel, usually installed in an IT closet, or
make sure the system is running up to
other secure location that only an administrator
standards.
will have access to.

Door and Window Sensors

The first of the two categories is that of door and window sensors. As their name
would indicate, you would install these on your doors and windows, and they detect
any time said door or window is opened. They are comprised of two parts, one which
is installed on the stationary part—like the door or window frame—and one on the
mobile part. They can be either wired or wireless, depending on the model you opt
for, but by design both need electricity, so wireless ones will need battery replace-
ments.

The way they accomplish this is deceptively simple:

They use magnets. Rather, they use an induced mag-
netic current running across the gap between the two
parts of the sensors. They run an electric current from
one side to the other, so naturally when the door/win-
dow is opened, the connection will be interrupted, and
this will trigger the sensor. The sensor then communi-
cates with whatever alarm panel it’s set up with, and a ----
notification is sent to the administrator of the system.

A variation on this is a door-held open alarm. These are

the same sorts of sensors described above, but instead
of sounding the alarm when a door is merely opened,
they will sound it when the door is held open for more
than a given span of time. These require a certain
amount more infrastructure inside the sensor itself, as
they need to be equipped with a timer, but beyond that
the process is inherently the same.
 Brand Description Cons

Provides home, business and commercial -Clients are bound to a 60-month

CPI Security System door alarm systems. It’s a local enterprise contract
that operates in Georgia, Virginia, North -To terminate or discontinue services a
and South Carolina, Tennessee, Alabama, 60-day written notice is required.
Florida and Maryland. The company is -End users often complain about poor
touted to have a local touch and a closer customer service
business relationship with the police and
the fire brigade than nationwide providers.
Security is monitored from the headquar-
ters in the Southeast.

A customizable DIY home security system. -Frequent connection issues from

Let’s have a look at how it ranks among devices to the monitoring system
Simplisafe other access control alarms and whether it -Prone to giving false alarms.
can be used as one of the alarm systems -Simplisafe is battery-powered, a dead
for business. battery means security system failure.
-No smartphone app

-No 24/7 customer support

Provides home monitoring , and also
-Wireless technology can experience
LiveWatch specializes in security systems for small
connection issues
businesses.
-Use same equipment in 2018 as in 2015
-Some complain the alarms can be
triggered by animals

Provides smart alarm systems for business- -Incompatible with other access control
Getsafe es looking for simple, easy-to-install alarm alarm systems
kits, and for homes in need of do-it-your- -32 user maximum
self modern security and automation -Not ideal for large alarm systems for
solutions. The commercial door alarm businesses
system is ideal for small and family-run
companies since it’s based on a starter kit
connected to a mobile app.

-Pricey
Offers intelligent security alarm systems for
-Charges additional fees for instal-
Vivint business and homes. Its real-time access
lation
control alarm system is powered by 24/7
-No 24/7 support
remote alarm monitoring. The home securi-
-Long and complex contracts
ty solution of this company consists of
-Buggy mobile application
access control alarms, CCTV camera, home
automation, energy management and
commercial door alarm systems.

Offers access control alarms and fire -Additional installation fees

Guardian Protection systems to residential homes and busi- -No 24/7 customer support
Services nesses, as well as intrusion prevention. -No flooding alerts
-No alerts for natural gas leaks & power
failure

Protection1 Offers video alarm verification and -Inefficient support system

other security technologies for -Additional installation fees
residential and businesses. Clients
have enjoyed the best technology
in access control alarms at afforda-
ble prices.

ADT Provides a variety of home security

and alarm systems for businesses, -Long-term contracts, all plans are
ranging from wireless and hard- for a minimum of 36 months
wired systems, to video surveil- -Customer service depends on the
lance, voice-enabled home auto- local dealer
mation, and connection with -Slow response time
third-party services. Customers
use a mobile app to manage it.

Vector Security Provide robust and profession-

-Poor customer support
al-grade alarm systems for busi-
-Complex service cancellation
ness and households. Services
policy
include the monitoring of burglar,
-Ambiguous contract procedures
fire, carbon monoxide, environ-
-Relatively high monthly charges
mental hazards and emergency
access control alarms generated
manually or automatically.

Alarms R Us A NYC-based provider specializing

in commercial door alarm systems -Advanced alarm systems for
for businesses, residential proper- businesses not included
ties based on the Honeywell -Limited warranty
remote mobile app technology. The -No power failure alert
basic model can be combined with -Location-limited
a CCTV, intercom system and
24-hour monitoring service to
guard properties from intrusion, fire
and flood, and to enable light and
heat home automation.
Burglar Alarms & Intrusion Detection
Besides a fire alarm, it is evident that you will want
some measure of protection against unwanted visitors
entering your space and stealing, or otherwise damag-
ing, property. This is where burglar alarms come in.
However, picking the right burglar alarm for your space
can be tricky: How will some device be able to tell
when an intruder has entered the space? How will they
differentiate them from normal employees, and more
fundamentally, how do they even determine that they
should be notifying the administrator that they’ve been
triggered?
The latter question we will explore soon, but to answer the
former, we must turn to the question of timing. An adminis-
trator will have to set up the alarms, and in setting them up,
Burglar alarms generally fall into two main categories
she will determine their hours of operation, so to speak. The
(excluding security cameras, covered later in this
IT admin will establish at which times the sensors will fire an
guide)—door/window sensors, and motion sensors. Door
alarm if activated. For instance, if they are equipped at the
and window sensors are installed at points of ingress to
front door to the office, then they should not be alarmed at all
space, whereas motion sensors come in a couple of
hours of the day, because normal traffic in and out will
different types and can be installed throughout the
constantly trigger it. Therefore, it should only be alarmed
office. In the infrastructure and hardware sub-section of
when nobody else is present, in other words, outside of
this alarm section we will explore those two, their pros
normal work hours. However, if they are equipped in
and cons, and when they might be right for you.
super-secure server rooms, where nobody is ever allowed
except for the IT admin, then they should be constantly
alarmed. These are decisions that need to be taken when the
alarms are installed, but they can easily be amended later on,
through the UI of the alarm itself (generally a controller box or
a web interface, depending on how modern of an alarm it is).

Integrated Systems: Door Forced

Open Alarms

These last types of alarm are mentioned separately as

they require a more significant investment in terms of Access

infrastructure: They require you to have an integrated

access control system equipped on the door (for our own
integrated solutions, click here). Access control systems
were covered in the first section of this guide, so I will
not belabor the point here, but the alarm portion of these
systems is similar to the door sensors described previ-
ously, except that they communicate with the door
access system and only raise the alarm when the door is These sorts of sensors can be incredibly useful
forced open; when it’s opened without the access because without them, an IT manager will receive a
system having granted permission. notification every time a door is opened, and the
vast majority of these open events will be normal
In most cases, a user will request access from the employees or authorized personnel on routine
system, be it through a door reader, or a request to exit business, resulting in a lot of noise that relevant,
button, and the system will grant access (if the creden- important alarms (such as an intruder using the
tials are cleared), thereby unlocking the door and, door) might get drowned out. Of course, these
crucially, communicating to the sensor that the door is systems are more expensive, requiring an access
expected to open. This will make it so that the sensor control system, but hopefully after reading the first
doesn’t trigger the alarm when the magnetic current is section of this guide that won’t seem so daunting a
interrupted. However, if the access system had not told task to you!
the sensor that a door opening event was to occur, the
sensor would interpret the door opening as a “forced
open” event, and trigger the alarm.

Open vs. Home Alarms

****
****
****

A question that comes up often regards the distinction between an office

alarm system and a home alarm system. After all, we’ve been agnostic
about location-casting most of the sensors and gadgets that have been
discussed. That’s because the only difference between an office and a
home alarm system is general scale, and preferences of the particular
administrator. There is no inherent difference in manufacturing process
or purchasing, aside from what the buyer feels is right for their space.

Concretely, this means that for most small offices, the systems you install
will largely resemble a home security system, with perhaps the added
occasional security camera, or reinforced door lock for a server room.
The intrusion sensors, fire alarms, door locks, etc. will by and large be the
same ones across most similarly-sized spaces.

If you’re seeking to secure an entire skyscraper of offices, or a large

apartment building, the requirements will be different from those of a
family home or 20-person office. However, the main differences will be in
scale, and not in type.
Comparison and Best Practices
Monitored vs Self-Monitored Alarms
Based on the type of alarm system you have, you’ll want to make a conscious decision about
whether you want to self-monitor it as an IT or operations manager, or whether you want it to
be monitored by an external third party—like the company itself, or an automated system.

We would highly recommend assigning a fire alarm to exterior monitoring. This should seem
obvious: If there’s an actual fire in the building, the administrator won’t have the time to go in
search of the IT cabinet/alarm panel and run the alarm protocols. Therefore, you’ll want an
automatic monitoring service to receive the signals from the fire alarm, do some basic (and
quick!) false alarm control, then trigger the systems and get the building to evacuate.

Now we can move on to burglar and intrusion alarms, where the choice actually exists. In
general, monitored services tend to be more reliable, with false alarm detection, quality
controls, failsafes, and backups, but they are usually costlier (with licensing fees), and less
flexible/configurable, coming in pre-established pack sizes. As a general rule, a larger building
with more doors, and more to lose, will want to go for a monitored system with a trusted,
established company, whereas a smaller or more niche business might want a more versatile
and self-monitored option.

Some of these systems might lend themselves to self-monitoring, but most of them all but
require automatic monitoring. For standard door and window sensors, in any office with more
than a couple of employees and one door, if the sensors are constantly on then some sort of
automatic tracking system should be employed. Otherwise, an IT admin could see herself
sifting through hundreds of opening events a day, which is simply intractable. Some sort of
automatic pattern analysis, certainly available commercially, would be advisable here. Even for
door and window sensors that are only active on the “off hours,” so to speak, some sort of
external monitoring might be the right call. Indeed, if an unauthorized and irregular access
happens at night, and the IT admins are asleep, they’d still want the break-in to be recognized
as such, and for the alarm to be triggered. The same sort of logic applies to motion sensors,
and to door forced open sensors.

In general, despite the sometimes elevated recurring costs of a monitored system, our recom-
mendation would be to make the leap and spring for a professionally monitored system if you
want your office truly secure with 24/7 response times.
The Future: Sophisticated
Security Systems and Predictive
Data Analysis
Access

While security systems are certainly

advanced and provide a high level of
safety, unheard of up to a few years ago,
the future of the industry is very exciting.
We will first explore the emerging, inter-
connected sophisticated systems appear-
ing, and move on to our favorite topic,
predictive data analysis that’s automatic.

Connectivity
Connectivity is the hot topic in home and office security; the most modern offerings are inte-
grated systems, where each component of your security suite communicates with the others.
This way, they are better able to track activity and use of the office/home, and provide you with
more comprehensive and fool-proof security. To give a straightforward example, if your fire
alarm is connected to your access control system, then in the event of a fire, the alarm can tell
the door controllers to unlock all the doors, allowing employees to exit the office more quickly.
Similarly, if your motion sensors are connected to access control systems, and they detect an
unexpected movement in the office, they can tell the doors to lock themselves—either
preventing further burglary, or even locking in the burglars while the police arrive.

Data Analysis
Another rich path of innovation, on the back end of these systems, is the
increase in complexity of the data analysis algorithms that track your office
security data. As I discussed in the monitored vs self-monitored section,
the best security systems for larger offices will be monitored by third
parties (the security companies themselves) and innovations in data Here’s the second part of
our physical security
algorithms for monitoring will make these even more effective. A prime guide—the next topic is
the one missing element
example is the door and window sensors: As I’ve discussed, for an office of
of future security innova-
any size there will be dozens, if not hundreds, of opening events for any tion we haven’t discussed
yet.
door you’d want to have a sensor equipped on—so it would be useful to
have it monitored by an automated system. With the more sophisticated
modern algorithms, though, beyond just telling you if a door opened at an
unusual hour, they will be able to tell you, for example, if the door opened
an inordinately high amount of times in a day—possibly indicating that the
office is over-crowded, and prompting you to take action accordingly. Data
****
science is a very exciting field, and its applications to home and office
security present some very appealing paths to innovation.

Video Surveillance
In this section, we’ll cover a crucial aspect of physical security: Video surveillance. It’s
important to note that this does not just limit itself to the classic CCTV camera monitors
stacked on top of each other, with poor quality, and two confused guards trying to track
a burglar. This extends to everything from a private camera on the porch of your house
to modern, sophisticated IP cameras that perform data analysis and can track employ-
ees around the office with facial recognition to accomplish an audit. I’ll survey the most
popular types of cameras out there, and then give overviews of the modern features you
might expect to have in a good one.

Why invest in a video camera system?

A video camera system might, at first glance, seem like an unnecessary
luxury, but if properly utilized, it can make a big impact in helping secure
your space. The intruder alarms that I’ve been discussing so far are all well
equipped to detect when an unwanted visitor enters the home or office,
but they all fall short in one notable category: being able to tell who it
Cameras provide the
added benefit of tracking actually was who broke in. After all, if the intruder manages to get away
your employees to detect with stolen property, how can you possibly expect to recover it if all you
and document events.
have is a hazy heat signature from the intrusion?
Often, this is used for
audit compliance.
This is where security cameras come in. The idea is certainly not a novel
one - security cameras, in some form or another, have been around for
decades, ranging from the clunky old CCTV systems with the classic image
of a security guard in a room surrounded by pixelated monitors, to modern
sleek HD solutions. Today, they come in many shapes and sizes, with
some solutions more adapted to small offices or homes, and some to large
buildings, but the fact remains that for a truly secure office, security cam-
eras are a must.
Types of Security Cameras

In this first section, we’ll cover the main types of security cameras—fixed cameras, PTZ cameras, hemi-

spheric/fisheye cameras, multi-directional cameras, covert cameras, and dummy cameras. In the next

section we’ll move on to the different features to look for within these types of cameras.

Fixed Cameras
Connectivity is the hot topic in home and office security these days, with the most modern offerings

being integrated systems; this is where each component of your security suite communicates with the

others. This way, they are better able to track activity and use of the office/home, and provide you with

more comprehensive and fool-proof security. To give a straightforward example, if your fire alarm is

connected to your access control system, then in the event of a fire, the alarm can tell the door control-

lers to unlock all the doors, allowing employees to exit the office much more quickly. Similarly, if your

motion sensors are connected to access control systems, and they detect an unexpected movement in

the office, they can tell the doors to lock themselves, either preventing further burglary, or even locking

in the burglars while the police arrive

Dome Cameras
They offer much the same features as a box security camera, comprising camera, lens, and mount all

together, but offer the advantage of being sleeker and more aesthetically pleasing. In addition, given the

dome over the camera, they offer protection from the lens both from environmental factors and from

vandalism.

Bullet Cameras
Bullet cameras are essentially more modern and sleeker versions of the box cameras. They also combine

camera, lens, and housing in one package, but generally also include IR illuminators for low lights, and

offer a much smaller footprint than the box cameras. Generally used for low light environments.

PTZ Cameras
These cameras, unlike fixed cameras, offer pan, tilt, and zoom features, enabling you to survey a much

wider swath of the room, and zoom in on areas of interest. Depending on the particular model, you’ll

almost always be able to control its movement via joystick, and some even offer an auto track feature.

These will be equipped with rudimentary motion tracking systems, as described in the previous section,

and upon detection of motion, track it and continuously record. This feature becomes incredibly useful in

the case of any sort of break in where the criminals are familiar with the space and might seek to avoid

any fixed security cameras.

PTZ cameras might come in an open format, similar to an articulated bullet camera, or they might also

come in a dome, akin to the fixed dome cameras, making them environment and vandalism proof.

Hemispheric / 360 / Fisheye Camera

While PTZ cameras do allow you to track movements on the ground and keep track on a wider area than

fixed ones, it does share the same limitation as them, being a limited specific field of view. Of course, you

can follow an individual from one side of the room to the other, but if there are two people on opposite

sides of the room, you will only be able to see one at a time. That is, unless you have a hemispher-

ic/360/fisheye camera. Known by any one of these names, this camera is similar to a fixed camera in

everything but the lens, which is where its main innovation is: the curvature of the lens grants it a wide

field of view, often able to encompass an entire room.

The utility of this cannot be overstated. You can, for instance, install one of these at a corner in a hallway,

and in one continuous image monitor the entire hallway. Or you could install two at opposite corners of a

room, and have a failsafe: in case one of the two malfunctions, or is tampered with/covered, you’ll still be

monitoring the whole room. While they are generally pricier than fixed cameras, given the particular

design of their lens, they could certainly be worth it for your space.

Multi-Directional Cameras
Multi-directional cameras allow you to view a wider area, much like

360 cameras, but accomplish this by stuffing multiple cameras and

lenses into the same enclosure, rather than having one wide-angle

lens. They provide much the same benefits as a wide angle lens,

but the main advantage to this method over the former ones is that

fisheye cameras tend to distort the image, in certain cases making

it difficult to decipher the image, whereas a multi-directional

camera, despite the elevated cost, will leverage modern technolo-

gy and multiple lenses to combine the video from multiple cameras

into one smooth, continuous, non-distorted feed.

Covert Cameras
As the name suggests, covert cameras are a general category of camera that is meant to be incon-
spicuous, in case you don’t want the casual passerby to know that you have a camera installed
there. This can be useful in many situations, but in practice, is mainly used for home security
systems, in a sort of front lawn/porch area, where it’s not immediately evident that a security
camera might be there. In an office, most vandals would expect there to be a security camera, and
modern anti-vandalism methods would prevent tampering, so would-be robbers would have to
cover themselves or cut the power altogether to avoid them, and would be prepared to do so.
However, in a home, or anywhere else that a camera is not expected to be, installing a covert
camera might be a smart move.

Dummy Cameras
Finally, the last type of camera here is not even a camera, but a dummy; made to look like a real
security camera, with some blinking lights or a company sticker, it’s nothing more than a plastic or
polycarbonate shell. It might seem that installing these is a foolproof way to increase security:
They’re cheap, easy to install (no wiring), and would deter most petty thieves. However, don’t be
fooled: To the trained eye, they are easy to distinguish from the genuine article. They might even
give those criminals confidence: If they see and recognize that you have a fake security camera,
they will likely know that you have no real security cameras in place, and might be more likely to
attempt a burglary. In most cases, they are more help than hindrance, but we would recommend
not putting too much trust in them.

Features to Look for in Modern

Security Cameras

In this subsection, we’ll switch from discussing different types of security cameras and focus,
instead, on features that each of these types could have that you might want equipped when
installing a camera in your space. The first few will deal with software components, centered
around IP connectivity, and the last few will be more about the hardware of the camera.

Wireless IP Connectivity
The vast majority of modern security cameras use IP (internet protocol) connectivity technology,
and many later features hinder on this element. This means that the information is transmitted as if
the camera were a computer, and will be measured in megapixels and transmitted over the
network, rather than through traditional cabled solutions. There are many advantages to this: They
are more secure, the same amount of security as your network, rather than relying on antiquated
cables. Furthermore, the quality can be drastically better, as IP solutions can transmit data at much
higher rates.

Also, they are easier to install, as the only cable that needs to be installed is the power, and even
then if you opt for a wire-free one and use batteries, you can eliminate wires altogether. Finally,
and perhaps the best part, they offer so many more options for data analysis. Given that the video
data is being transmitted to a computer, rather than a simple DVR, the computer can then analyze
that footage, and glean all sorts of insights from it.

Compression
A notable benefit that IP cameras offer, which aids in the quality of video mentioned previously, is
data compressibility. Analog security cameras communicate their feeds directly to monitors via
wiring, but modern IP cameras, given that they’re run over the network, can compress their feed
and thus send much larger packets (read: more pixels, higher quality video) to the computer. The
obvious benefit here is that you will have a much easier time distinguishing features in the video,
and you’ll have none of that antiquated pixelated feed that you see in older TV shows or movies.

Alarm I/O
Another feature available with IP cameras is Alarm I/O. This means that you can either physically
plug in, or virtually connect via the network, alarm systems to your security camera. This integra-
tion is extremely useful. For starters, many security cameras take a lot of energy, or a lot of data to
record, despite the compressibility. Therefore, to be able to hook them up to a motion sensor, such
that they only start recording when the motion sensor is triggered, and record any potential theft,
would be very helpful. They would be connected to the sensor, which would relay information to
them, and then they would be relayed into the alarm panel, where they send their data.

The uses aren’t limited to that, though. With modern video analysis techniques, the cameras
themselves can be the source of the alarm, and communicate to the panel that an individual is in
the space at an unusual hour; or, with facial recognition, that an unknown intruder has entered the
field of view. The ability to integrate your security camera with your alarm systems is key, and
definitely a feature to be on the lookout for.

Voice Commands: Smart Home Integrations

In the same vein as alarm integrations, many modern security cameras offer integrations with smart
home automation systems like Google Home or Amazon Echo. Through the main control pod of
these you can run the security camera and issue it commands via your phone or simply by talking.
The benefit of this doesn’t simply lie in the increased ease of use of your security camera. In a fully
equipped smart home, you can control all aspects of your physical security through the main hub.
You can take immediate action, based on the information garnered from your security camera, by
locking your entry points, or alarming your doors, all from the convenience of your smartphone from
anywhere with a network signal. As mentioned in the section on alarms, this increased connectivi-
ty between all aspects of your physical security is key, and is where much of today’s innovation is
focused.

Night Vision
No, not magical night vision like Superman and Kryptonians. We’re talking about a relatively mun-
dane technology these days that I’ve already discussed in the alarms section: infrared light sen-
sors. As mentioned, all warm bodies emit heat, and IR light is just that: Heat, or lower frequency
photons. Physics notwithstanding, the upshot is that if a camera is equipped with an IR light
sensor, it will be able to detect warmer bodies even when there is not visible light, which happens
often—be it at night or in unlit rooms. This can be communicated to a monitor, where a human can
observe it, or with modern cameras it can even be automatically processed, much like the motion
sensors described above; if programmed to do so, it can send a signal to the alarm panel that there
is an unexpected individual passing by the camera. This feature is particularly pertinent at night,
when operators would be asleep, or in rooms where nobody is supposed to be, like a locked vault,
or a server room.

Durability
Switching gears a bit from IP compatibility, durability is an important factor to consider for many
cameras you might wish to install. Many cameras sacrifice durability or sturdiness in favor of sleek-
ness or aesthetic value, so if you’re wishing to, for instance, install a camera outdoors, or in a place
where it’s susceptible to be vandalized, you will have to keep that in mind. A good choice for a
more durable camera is a dome camera, simply because the fragile lens is protected by a generally
polycarbonate covering, and you can even find PTZ or fisheye or multi-directional dome cameras;
hey don’t have to be fixed.

Focal Type
Another important physical factor in a camera that you’ll want to consider is the focal type. For
those unfamiliar with photography, this is the term applied to the different types of lenses you can
have on a camera, as your choice of focal type will directly affect the field of view of your camera.
For instance, you can have a wide-angle lens, like a fisheye camera, or a prime lens, which has a
fixed focal length (can’t zoom or unzoom, always focuses at the same distance from the camera,
useful for smaller rooms), or a zoom lens, which should be relatively self-explanatory. This is
certainly an important feature to consider based on the particular topography of the area the
camera will be in.

Form Factor
Finally, you’ll likely want to consider the form factor of a camera when choosing one. The form
factor here refers to the basic aesthetics of the camera: How sleek it looks, how well it blendsor
fits in with the décor, etc. If the camera is merely in a warehouse, then this won’t matter as much,
but if it is in a very publicly visible area, then it’s certainly an important factor to consider when
making the decision. Do you want to make the camera inconspicuous? Or very conspicuous, but
tastefully so? Should it be garish in color to attract attention, or subdued to blend in? Questions
like this are essential in the decision making process when purchasing and installing security
cameras.
New Technology and the Future:
Data Analysis and
AI Facial Recongnition
Moving away from commonly
available features, now we’ll
discuss those new, cutting-edge,
exciting features that will define the
future of video cameras.

AI Facial Recongnition Technology

AI facial recognition might be one of the hottest topics in tech today. From controversy over Apple’s new
face ID method, to using Deepfakes to create hyper-realistic videos of celebrities, AI and facial rec. are at
the forefront of the industry, and for better or worse, video cameras are starting to adopt it into their
platform.

Now what does this represent? Well, as with the general applications of facial recognition, its uses here
are varied. The most straightforward use is recognition of known/allowed persons to a space, and con-
versely recognition of unwanted persons. For instance, if there was a facial recognition-equipped camera
at the entrance to an office, employees and authorized personnel could register their facial features so
that it remembered and recognized them, and it would thus be able to detect an intruder and warn the
administrator of such. In addition, if the video camera were integrated with an access control system, like
Kisi, much like we discussed for alarm systems, then it could toggle the access control and unlock the
relevant door when an authorized person presented their face to the camera. Similarly, when it detected
an intruder or unrecognized face, it could lock the doors until actions were taken accordingly. Finally, it

Automatic Data Logging and Pattern Tracking

In another application of cutting-edge new tech and algorithms to security cameras, we have data
science and analysis thrown in the mix. The general premise: You have a camera constantly recording
your premises, so rather than merely using it to detect intruders, you could leverage all that footage to
track employees, track use of space, and even run an audit on your office or store (this last point is less
relevant for home security cameras).

First off, as mentioned with the facial recognition technology, you can use video cameras to automatically
track specific employees’ movements and uses of time throughout and across days. Of course, with any
sort of tech like this, there are issues of privacy that will naturally come up and, while I’m not a legal
expert or purporting to give legal advice, that will definitely be something to consider before putting these
protocols into effect. However, that issue notwithstanding, being able to automate person tracking and
systematize it has enormous potential, and there’s no reason to think that it won’t become an industry
standard in the near future, with the massive push toward efficiency and optimization for productive time
occurring today.

Similar to employee tracking, video data analysis can be used to track the use of space, and to help you
optimize your allocation. For instance, if a tracking algorithm finds that too many people are using a given
room too often, and it’s bordering on either the unsafe or the unproductive, you can impose limitations,
and reorganize desk locations, to ensure a safer and more productive environment. Following on that
same safety tack, if a video system notices that at a given time the occupancy of a room poses a hazard in
the case of an emergency, it can notify the administrator, who will then take steps to diffuse the situation.

Combining these points, we arrive at a natural conclusion—many offices are taking steps to run audits of
their stores with video cameras. This makes sense because if you’re able to gain a full understanding of all
the comings and goings of people and merchandise in your store, with simple data analysis, why waste
time and money on more expensive traditional methods? With these applications, video surveillance
becomes one of latest industries to be revolutionized by modern data analysis tools.

Closing Thoughts
Hopefully, after reading this guide, you’ll have a more clear idea of what phys-
ical security is, and what different components you might need. An overarch-
ing point throughout has been connectivity, and if we haven’t stressed it
enough yet, here it is again—if this guide can impart just one nugget of
wisdom, it should be to integrate all your systems together. With integrated
alarms, video cameras, and access control systems, you will dramatically
increase the safety of your space, and ensure that you’re as protected as
possible.

All of us at Kisi wish you the best in securing your space! Let us know how we

Contact Us
 See Kisi in action
We provide an easy-to-manage system to regulate security
at home or at work, and that’s what you’re here to discover.
The best access control systems combine top-notch
software (including software infrastructure, like the Cloud
and IoT) with the right hardware.

How it Works
https://www.getkisi.com/how-it-works

Flexible Pricing & Quotes

Get a tailored quote that fits your business location and
needs with our flexible and custom rates. All paid plans
come with a 30-day trial window. We also ship to anywhere
in the world and install with remarkable speed.

View Pricing Plans

https://www.getkisi.com/pricing

https://www.getkisi.com/pricing

We would love to hear from you!

Get in touch with our sales team
Give us a brief summary of your needs and we’ll get
back to you within one business day

Contact Us
https://www.getkisi.com/contact-us

CAL L US EMAIL

+1-646-663-4880 [email protected]