Ravindra Chintalapat

313-405-0841
[email protected]
Summary:
 Over 5 years of IT experience in software development and Salesforce CRM that includes Administration,
Configuration, Implementation and Support activities.
 Experienced in working with clients to map out their existing Business Processes and providing system-
based solutions that increase efficiency and reduce operating costs.
 Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
 Techno-Functional experience with Salesforce Sales cloud and Marketing cloud as system administrator
and guiding clients on CRM solution for sales, marketing and services teams.
 Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and
preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
 Experience working on Sales/Service Cloud platform in the company’s existing SFDC.
 Worked in data migration projects to migrate data from different legacy systems to new environment
using Migration utility tools.
 Experience creating custom objects and integrating existing desktop and web apps with legacy mainframe
systems.
 Created page layouts, search layouts to organize fields, custom links, related lists, and other components
on a record detail and edit pages.
 Experience working in different platforms of salesforce, Lightning/Classic.
 Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships,
validation and formula fields to the custom objects.
 Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support
modules.
 Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books,
Cases, Leads, Campaigns as per client’s need.
 Expert in generating and analyzing custom reports and dashboards for management and various business
unit personnel to provide detailed information on key performance indicators.
 Strong knowledge & experience working in teams implementing Agile Methodologies.
 Excellent communication and interpersonal skills, accustomed to working in both large and small team
environments.
 Experience working with Salesforce.com Sandbox and Production environments.
 Implemented Security and Sharing Rules at Object, Field and Record level for different Users.
 Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.

Educaton Qualificaton:
 Bachelor’s in computer science and Engineering, (JNTU University)- Hyderabad, INDIA

Professional Experience

Freddie Mac - McLean, VA

Salesforce Business / Systems Analyst February 2018 – Present

The application is based on the mortgage account management where the end users manage their accounts.
Roles and Responsibilites:
 Created and implemented software modifications, enhancements, integrations and new applications to
Company's existing systems.
 Interacted with various business team members to gather the requirements and documented the
requirements.
 Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
 Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
 Extensively Worked on Cases objects and Contact Centre applications as part of the Service Cloud module
in SFDC.
 Participated in Requirement Gathering Sessions & JAD Sessions.
 In charge of conducting the UAT with the Business users, and gathering feedback and providing the same
to the Development team.
 Created and maintained fields, views, reports, dashboards, campaigns and other salesforce.com objects
and functions.
 Developed project implementation work plans, monitoring progress and makes adjustments, as
necessary, in order to ensure effective and efficient development efforts.
 Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom
reports.
 Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized
people.
 Document and Update acceptance criteria and user stories with associated documents in Verson1.
 Administered and monitored the company's salesforce CRM application.
 Created relevant documentation: Business Requirement Document (BRD), Functional Requirements
Document (FRD), UML diagrams.
 Supported the data migration activities for migrating the data from various business centers and business
center users with the support of Saleforce.com.
 Provided training and technical support to end users for new or existing systems.
 Used the sandbox for testing and also performed User acceptance testing.
 Administered and monitored the company's salesforce CRM application.
Environment: Saleforce.com platform, Salesforce Lighting, Service Cloud, Data Loader, Reports, Custom Objects,
Custom Tabs, Email Services, Security Controls, Version1.

REI Systems - Herndon, VA

Salesforce System Analyst March 2016 – February 2018

Moving legacy data to a centralized repo which merges data from different databases.

Responsibilites:
 Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account etc.
 Configured security and organizational hierarchy for sales for salesforce implementation.
 Worked with users in gathering business requirements for data migration needs and prepared data
migration plans to achieve quality output.
 Customized page layouts for Salesforce standard and custom objects.
 Configured Reports for custom objects and associated them to Dashboard.
 Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in
creating multiple analytical reports
 Responsible for performing detailed analysis of client business and technical requirements.
  Involved in client interaction for discussing the workflow and customization of page layouts
 Worked with the business/end-users to translate requirements to the developers.
 Created users, profiles, roles, public groups to provide access and implemented role hierarchies, sharing
rules and record level permissions to provide shared access among different users
 Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into
salesforce.com, checking for integrity of the data
 Responsible for design in Salesforce modules internally and with out of the box functionality.
 Responsible for Functional and Technical design document for various modules in Salesforce application.
 Followed the Agile agenda to complete project by maintaining the task schedule.
 Extensive use of Reports and Dashboards customization.
 Developed Reports and Dashboards for weekly/monthly reviews.
 Worked on creating and maintaining various support cases and business processes on SFDC Chatter.
Environment: Saleforce.com platform, CRM Applications, Analytical Reports, Custom Objects, Custom Tabs, Email
Services, Security Controls, Version1.

Cox Automotve - Atlanta, GA

Salesforce Business Analyst March 2014 – Feb 2016

Performed the role of Business Analyst, interacted with various business user groups for gathering the
requirements for salesforce.com CRM implementation.

Roles and Responsibilites:

 Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and
Reports.
 Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the
application.
 Analyzed and Created Custom Profiles as required for the business needs and implemented Object level,
Field level and Record level security.
 Customized Page Layouts for Salesforce.com Standard and Custom objects.
 Created custom report types and generated report using the report types.
 Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role
hierarchies, sharing rules and record level permissions to provide shared access among different users.
 Experience in working with Development team for solving the gaps in Business requirements.
 Documented Salesforce fundamentals and reporting for easy understanding and navigation for business
users
 Documented and shared the requirements with other salesforce.com consultants for further
implementation
 Created relevant documentation: Business Requirement Document (BRD), Functional Requirements
Document (FRD), UML diagrams.
 Work closely with Project manager to keep track of timeline and budgeting
 Create a weekly project status report to track the project progress and observe bottlenecks for review of
top management.
Environment: Saleforce.com platform, CRM Applications, Analytical Reports, Custom Objects, Custom Tabs, Email
Services, Security Controls, Version1.