Solution Manager Functional Assessment Overview - Checklist

Questions Area

Answer Relevant
Sr. No. Questions
(As-Is) (To-Be)
1 Mention the current SP level of Solution Manager
2 Mention the add-ons installed on Solution Manager system
3 How many systems are available in Solution Manager landscape ?
4 Is DEV Solman system SP level same as PRD Solman system ?
Do you have any enhancements or custom developments in DEV Solman
5 system which is not available in PRD Solman system ?
Remarks/Comment
Content Activation- Checklist

Questions Area

Answer
Sr. No. Questions
(As-Is)
Do you use any of the following SAP Solution Manager 7.1 capabilities:
Solution Documentation Content (process structure and documents in
projects and solutions)
1 Change Request Management or Quality Gate Management
Project Management
Automated Testing
Business Process Monitoring and Analytics

NOTE:-
Back up of System before content activation ( post Technical Upgrade
and Prerequisites for content activation should be done).
Downtime for upgrade and Migration from Solution Manager old
infrastructure to the new Process Management will directly depend on
the scoping .
SOLUTION MANAGER CONTENT ACTIVATION CAN BE DONE ONLY
ONCE SO PLEASE REVISE THE SCOPING AS MANY TIMES REQUIRED
EVEN POST TECHNICAL UPGRADE REVISE THE SCOPING.

Do you want to capture IT Requirements in Solution Manager?

a

Relevant
Remarks/Comment
(To-Be)
Solution Documentation - Checklist

Questions Area

Answer
Sr. No. Questions
(As-Is)
1 Is Solution Manager used to document business process repository ?
2 How many projects are created in Solution Manager 7.1?
3 How many of the projects are actively used (are in open status)?
4 How many projects are in closed status?
5 How many solution are created in solution manager 7.1?
6 Do you have a central solution documentation repository?
7 How do you document your core business processes?
8 Does this solution documentation repository include project documentation?
Do you have a procedure to ensure that solution documentation is always up to
9 date?
10 Who is overall responsible for the Business Process Documentation ?
11 Is it ensured that all relevant parties have access to the solution documentation?
12 Do you use SolMan for new implementation and/or upgrade projects?
13 Are you using the work center “Implementation / Upgrade”
Are you using the implementation content in SolMan for new projects
(predefined business scenarios and business processes aligned with SAP Solution
14 Maps to enable projects to perform scoping, configuration, and testing according to
industry best practices)
Do you use the following SAP Solution Manager functionalities for solution
documentation?
- Project Administration
- Business Blueprint
15 - System Landscape Maintenance
- Reporting
- Business Process Monitoring

Are all business process documenations using the same document structure /
16 same template?
Is the technical documentation of the Business Process linked to the functional
17 description?
18 How are changes to the business process documentation triggered?
19 Who can change the business process documentation?
How is the responsible for the document informed when something in the business
20 process execution has changed?
21 How often are reviews of the documentation scheduled?
22 Do you use issue management functionality in SAP Solution Manager?
23 Do you have business process modeling done for your business processes?
24 If yes, which tool you use for business process modeling?
If No, do you want to document your business using BPM (busineess process
25 modeling)?
26 Do you want to capture Business Requirements in Solution Manager?
27 Do you want to capture IT Requirements in Solution Manager?
Any enhancement or custom development implemented for Solution
28 Documentation ?
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Relevant
Remarks/Comment
(To-Be)
Change Management - Checklist

Questions Area

Questions Answer
Sr. No. (As-Is)
Are you using SAP Solution Manager Change Request Management functionality?
1
2 Are responsibilities clearly defined for Change Control Management?
Do you have a dedicated system-based change request workflow with clear responsibilities?
3
Is there a tool in place which collects all change requests (Change Management
4 Database)?
Does this tool allow tracking of the Change Requests?
5 Mention the landscapes activated with Change Request Management
6 Is ChaRM activated for non-ABAP landscapes ?
7 Are you able to report on number / content / duration / effort of changes?
Describe your Change Management processes at a high level:
a) For enhancement requests
8
b) For regular bugfixes (no urgent corrections)

9 Do you have a approval procedure for changes done in the landscape ?

10 How are changes cateogirzed ?
Can you trace change requests by identifying the executed technical transports and vice versa
11 for Compliance reasons?
Do you have a possibility to identify the current and historic software configuration centrally?
12
Can you organize and control project-based changes in your already productive SAP
13 landscapes?
Do you have tools in place that ensure that ABAP and Java codes can be deployed
14 synchronously with a central transport management approach?
Can you identify critical transport objects (changed in various projects at the same time)?
15
16 How are changes scheduled? Is a change calendar used?
Is Release Management process in place. Are single changes bundled into packages
17 (Releases)?
Does a release comprise all systems of your solution or only individual systems?
18
19 Describe the process how to decide about the scope of a release.
20 Which milestones and phases does your release schedule contain?
21 Please describe the Go-Live of a new release.
Does your handover plan include 'Communication, Preparation and Training'…?
22
23 Which metrics do you capture to control the Release Management process?
Is the change management tool integrated with other tools (e.g. incident
24 management, problem management, relaease management, etc.)?
25 Who is responsible for the tool content and accuracy?
26 Which metrics do you capture to control the Change Management process?
27 For ABAP systems: Do you use the TMS to perform transports?
28 For Non-ABAP systems: Is CTS+ in place for all Non-ABAP components?
29 Do you perform imports into production in times of low system usage?
30 Are there procedures in place to define and check for critical transport objects?
How do you handle change requests which affect more than one system?
31 Are procedures in place to synchronize dependent transports?
Do you have SAP Solution Manager 7.1 projects that use Change Request
32 Management with an open change cycle and open task list?
33 Do you have any self-defined BAdI implementations or Custom Developments?
a

Relevant Remarks/Comment
(To-Be)
IT Service Management - Checklist

Questions Area

Answer
Sr. No. Questions
(As-Is)
1 Are responsibilities clearly defined for Application Incident Management?
2 Is Solution Manager ITSM implemented and used ?
What different types of tickets used in your environment ? For Ex. Incidents , problems,
3 Service Request
4 Is support team structure defined to handle ticket resolution ?

5 Is automatic routing of the support team in place on ticket creation ? If yes , mention the details

How are the tickets categorized ? Do you have Multi-level Categorization defined for Incident
6 Management process
7 Do you have a single tool for recording incidents?
8 Do you have clear rules defined for prioritization and classification of incidents?
9 Does this tool offer you a database for known errors / solutions?
10 Do you have SLA defined for incident resolution ? If yes, please provide the details
Are users notified on the status of the incidents? eceive a regular status update about their
11 calls?
12 Do you monitor the average incident resolution time?
Have you established a Central Service Desk with multi-level support organization for end
13 users?
14 Do you follow a clearly defined process for incident handling / resolution?
Do you any custom developed (e.g. Reports / BADIs / Function Modules/ Webdynpro
15 Components ) created for enhancing Incident Management?

16 Is Solution Manager ITSM integrated with any 3rd party tool ? If yes , provide the details
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Relevant
Remarks/Comment
(To-Be)
Technical Operations - Checklist

Questions Area

Answer
Sr. No. Questions
(As-Is)
1 Is Solution Manager SLD the Central SLD in your Landscape ?
2 Do you use Solution Manager Monitoring tool in your landscape ?
Do you have any of these addons installed in Solution Manager ?
3 ST-TST, ST-QCA, ST-SPA, ST-TAO or ST-OST
4 Do you have any managed systems lower than NW7.0 ?
Are diagnostics agents installed in all managed sysems and connected to the
5 solution manager ?
6 Is your Wily Introscope lower than 9.5.6 ?
What is the Diagnostic Agent version and JVM version installed in the Solution
7 Manager ?
8 Are responsibilities clearly defined for Technical Operations?
9 Are system downtimes planned and agreed with business?
10 How many landscapes are monitored using Solution Manager ? Provide the details
11 Are non-production systems monitored using Solution Manager ?
Does regular monitoring and reporting of critical components take place and is the exceeding
12 of thresholds controlled?
13 Do you have automated notifications setup for alerting ?
14 Are early watch alerts in Solution Manager in place ?

Please select the scope which is already in use.

Scenario In Use
Early Watch Alert
System Landscape Directory
Root Cause Analysis
End User Experince Monitoring
System Monitoring and Alerting
BI Monitoring
PI/PO Monitoring
Job Monitoring
Interface and Connection Monitoring
Non-SAP Monitoring (if any)
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Relevant
Remarks/Comment
(To-Be)

How Many
Business Process Operations - Checklist

Questions Area

Answer
Sr. No. Questions
(As-Is)
1 Are responsibilities clearly defined for Business Process Operations?
Do you use Solution Manager Business Process Monitoring tool ?
Does regular monitoring and reporting of business processes take place and is the exceeding
2 of thresholds controlled?
Do you have a business continuity procedure that helps you to be able to revert to the normal
3 operation after a desaster as soon as possible?
4 What are all the functionalities in Business Process Operations has been used..?
5 o Business Process and Interface Monitoring
6 o Business Process Improvement
7 o Data Consistency Management
8 o Job Management , etc
9 Weather the BPM is migrated to MAI in 7.1 or still on old infrastructure ..?
10 How is BPMon configured..?
11 How many solutions is used and what is the solution creation strategy..?
12 Is there any plan for consolidating the Solutions before Upgrade..?

13 Any integration with the dashboards Custom built / standard for the BPO capabilities ..?

14 Any BW reports based on the standard info cubes…?

15 OCC setup is available…?
Any customizing for Day Light Saving or any other functionality which may cause
16 issue while the process of content activation..?
Any issues which is currently faced in the BPMon Setup and which is still pending ,
17 this monitoring objects which is inconsistency can create issue while content
activation post upgrade..?
a

Relevant
Remarks/Comment
(To-Be)
Custom Code Management - Checklist

Questions Area

Answer
Sr. No. Questions
(As-Is)
1 Is Custom Development Management Cockpit(CDMC) already configured in Solman?
2 Are responsibilities clearly defined for Custom Code Management?
Is a methodology and responsibility in place to map innovation requests with
3 standard available functionalities instead of using custom code?
4 How many Custom Code objects are there in different systems?
5 Who is the Business owner of the development?
6 Can custom objects always be tracked to responsible developers?
Do you have established some standards for custom code to ensure maintenance
7 and operations of custom code (code lifecycle mgmt)
Can you identify which custom objects need to be maintained due to maintenance activities of
8 underlying SAP standard objects?
9 Can you identify "clones", i.e. Copies of SAP standard objects?
10 Is there a central repository & documentation of custom objects?

11 Do you use any tool (e.g. LiveCompare, CDMC) for administrating your custom objects?

12 How often do you execute clearing of your redundant custom Code?

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Relevant
Remarks/Comment
(To-Be)
Job Monitoring - Checklist

Questions Area

Sr. No. Questions

1 Is Solution Manager used for Job Monitoring ?

2 What kind of jobs are used for Monitoring ?
3 Is Solman integrated with Redwood tool for Monitoring ?
4 Is Alert infrastructure configured for Job Monitoring ?
5 Is there any Job Scheduling Management strategy ?
6 How many jobs are monitored from Solman ?
7 Mention the source and the systems of the jobs monitored in Solman
8 Any documentation exists for the current configuration ?
estions Area

Answer Relevant
Remarks/Comment
(As-Is) (To-Be)