Pulse

Getting Started Guide

Read this manual first
No one understands Information Communications
and Technology (ICT) like Commander.
In Australia, Commander is a leading provider of
communications and IT to the small and medium
business market.
For 25 years we’ve been helping businesses,
big and small, access the latest data, Internet and
voice technology as well as providing the networks
that allow them to make the most of it all.
We source leading communications and IT solutions
from around the world and assemble the very best
solutions for Australian businesses.
And we back our systems with nationwide service and
support, so we’re always there when you need us.
We also provide the added benefit of having all
your communications and IT costs streamlined into
One Bill.

Contact us if you need more information.

1300 858 249

www.commander.com
Contents
Welcome to Commander Pulse 2

Contacting Commander 3

Step 1: Locating your Commander Pulse 4

Environment 4

Power points 4

External phone line sockets 4

Ensuring optimum wireless coverage 4

DECT range 4

Wireless LAN range 4

Keystation location 4

Step 2: Connecting your telephones 5

Connecting your wired telephones 5

Connecting your phone lines 5

Step 3: Connecting your Internet access 6

Connecting via the Pulse internal ADSL modem 6

Connecting via an external modem 6

Step 4: Connecting the power 7

Disabling the unequipped phone line 7

Attaching the cable cover 7

Step 5: Connecting your DECT phone(s) 8

Assembling your DECT phone(s) 8

Registering your DECT phone(s) 8

Safety Precautions 9

Step 6: Connecting to the Internet 10

Connecting to the Internet using an ADSL line 10

Connecting to the Internet using an external modem 13

Troubleshooting 18

Log on screen is not appearing 19

If you have been using the PC on another network ensure that the proxy server is disabled 19

Cannot connect to the Internet 19

You are unable to make an outgoing call on every second call 20

Welcome to
Commander Pulse
Welcome
The following instructions are designed to help you connect Your pack may contain some, or all of the items pictured
and configure your telephones and Internet connection to below depending on the bundle you have purchased.
your new Commander Pulse.

1 x Commander Pulse 1 x Connect Keystation (Optional)

1 x DECT Handset(s) & Charger(s) (Optional) Documentation Pack:

*Includes separate instruction sheet - Owner’s Manual CD
- Phone Quick Reference Guide
- Getting Started Guide

�������� ��������������
������ �����
�����
���� ����
���� ���
��� ��
����� ���
���
�� �
����

���
��
���

��
���

��
���

��� �
���

������
�����

�����
����������������������������

���������
�����������������

Commander Pulse
Documentation
CD
������

����
�����

����
����

����
����

�����
�
���

���
���
��
���

��

� ��
�� �� ��
���� ���
��� �� ���
���� ����
����� ���� ���
���������� ����� ��
������������������

2
1 x Cable Cover 1 x Line Cable (Grey)

1 x DSL Cable (Violet) 1 x LAN Cable (Yellow)

1 AC Adaptor 1 x LAN Cable (Blue)

For further technical assistance, or information on

obtaining additional Connect keystations and DECT
Handsets, please call Commander on 1300 858 249
(charges may apply).
This number is pre-programmed into your Connect
Keystation and can be accessed via the ‘Directory’ key.

3
Step 1:
Locating your
Commander Pulse
Environment DECT range
The Commander Pulse must be located in a dry area The line of sight range between the Commander Pulse
where it will not be exposed to excessive levels of heat, DECT transmitter and the DECT handsets is 300m. This
dust, damp or humidity. Furthermore, do not locate the range is achieved in a perfect environment with nothing
unit near sources of electromagnetic radiation such as large between the Commander Pulse and the DECT handset.
electrical systems, electrical motors, lift machinery, electric This range is reduced by the factors mentioned above.
arc welders, refrigerators, air conditioners, etc.

Power points Wireless LAN range

The line of sight range between the Commander Pulse
The Commander Pulse requires its own dedicated
LAN transmitter and a wireless PC is 30m. This range is
power point. Do not use adapters, power boards or
achieved in a perfect environment with nothing between the
extension cords.
Commander Pulse and the PC. This range is reduced by
the factors mentioned above.

External phone line sockets

It’s possible to connect up to two separate external phone
lines to the Commander Pulse. If the line sockets are not Keystation location
located in the vicinity you require your Commander Pulse, Using the cord provided, the Connect keystation may be
additional phone cabling will be required. Please ensure a placed up to 3 meters from the Commander Pulse unit.
licensed ACMA Cabler is used to install any such cables.

Ensuring optimum
wireless coverage
The Commander Pulse is equipped with two wireless
transmitters, one for the DECT handsets and another
for the wireless LAN (Local Area Network). The range of
these transmitters can be affected by the orientation of
the unit, the number of solid walls between the unit and
receivers, and the presence of other interfering signals in
the environment.
For the best results, locate your Commander Pulse on the
ground floor with the front facing the working area. The
range of the wireless LAN is shorter than that of the DECT
handsets, so the area where wireless PC’s are used will, in
most cases, determine the optimum location for the unit.

4
Step 2:
Connecting your
telephones
Connecting your
wired telephones
For bundles containing a Connect Keystation, use the grey Use ‘STN 21’ to ‘STN 23’ to install up to three additional
‘Line Cable’ provided to connect it to the port labelled wired telephones. If the phones are to be installed in
‘STN 20’ on the back of the Commander Pulse. Otherwise locations where additional cabling is required please ensure
connect your standard phone into the ‘STN 20’ socket. a licensed ACMA Cabler is used.

Connect the GREY CORD from the keystation here

Connecting your phone line(s)

From the wall socket, connect your phone line cable directly
into the ‘Line 1’ port on the back of the Commander Pulse
unit. For businesses with a second phone line, connect this
to ‘Line 2’.

Connect Line 1 here Connect Line 2 here

If you have only one phone line you need to change the system

!
WARNING
programming so that the unequipped line position is not used. If this
is not done, every second time you dial 0 for a line the call will fail.
Refer to page 7 for how to disable the unequipped line.

5
Step 3:
Connecting your
Internet access
Connecting via the
Pulse internal ADSL modem
Connect the ‘Line 1’ cable running from your Commander
Pulse into the phone line port on your ADSL splitter. Then,
plug one end of the purple ‘DSL Cable’ into the ADSL Phone line
port on the splitter and connect the other end to the port
marked ‘DSL’ on the back of the Commander Pulse.

Plug the ADSL filter into the

telephone port on the wall. ADSL

Connecting via an
external modem
If you are connected to the Internet via another modem
(e.g. iBurst, Cable modem, etc), connect the blue ‘WAN
Cable’ provided to the port marked ‘WAN’ on the back
of the Commander Pulse.
Connect the other end of the blue ‘WAN Cable’ to the LAN
port on the external modem.

6
Step 4:
Connecting the
power
Connect the AC Power Adapter provided to the port
marked ‘Power’ on the back of the Commander Pulse unit,
then connect the adapter to the power point and turn on
the power.

The power cable is designed so that it will

only fit into the power port on the back of
the Commander Pulse unit. Do not attempt
to force the plug into another port.

It will take approximately one minute for the Commander

Pulse to initialize. Wait until the power LED on the front
of the Commander Pulse unit is a steady Green light.

Disabling the unequipped

phone line
> Using the Connect keystation, press the ‘Program’ If you do not have a Connect Keystation refer to
button located on the top left-hand side of the display the ‘PABX Configuration Using the Web Interface’
section in the Owner’s Manual for instructions on
> Using the Scroll Down Key ( ), select ‘System programming the number of equipped lines.
Programming’ from the menu options

> Enter the System Programming Password 1111 (this

is the default password)

> Select ‘Lines’

> Select ‘Equipped Lines’

> Select ‘Line 2’

> The symbol beside line 2 will now change from ‘ ◆ ’

to ‘ ’ indicating the line is no longer equipped

Attaching the cable cover

Locate the lower pins first

You are now ready to make telephone calls. 7

Step 5:
Connecting your
DECT phone(s)
Assembling your DECT phone(s)
Insert the two rechargeable NiMH batteries size AAA
1.2V 750mAh, ensuring their polarities are correct, into
the battery compartment of the handset.

Slide the battery door firmly into place.

The handset may get warm

during initial charge.

Place the handset on the charger unit and plug the unit into
the mains power. Allow the batteries to charge for a full 14
hours before using the handset for the first time.

Registering your DECT phone(s)

On the Commander Pulse unit, hold down the ‘Page’ Page button
button for 4 seconds.
This places the Commander Pulse in registration mode for
30 seconds.

You will know that the Commander

Pulse is in registration mode when
the power led flashes red and green.

> Press ‘REG’ on the DECT handset

> Press ‘OK’ for ’REGISTER’
> Enter the PIN number of 1234
> Press ‘OK’
> The DECT handset is now registered to the
Commander Pulse
Pressing the ‘PAGE’ button normally
rings all DECT phones registered to the
Commander Pulse. This can be used
to locate misplaced DECT phones.

8
Safety Precautions
> Do not allow the DECT handset to come into contact > We advise that DECT handsets should not be used
with liquids or moisture near intensive care medical equipment or by persons
with pacemakers

> Do not allow the charging contacts or the battery to

come into contact with conductive materials > DECT handsets may interfere with electrical equipment
such as answering machines, TV and radio sets,
clock radios and computers if placed too close. It is
> Do not use the handset in an explosive hazard area recommended that you position the Commander Pulse
such as where there is gas leaking at least one meter from such appliances.

> Because the DECT handset works by sending radio

signals between the base unit and the handset, wearers
of hearing aids may experience interference in the form
of a humming noise

Use only the main adaptor supplied with the THERE IS A RISK OF EXPLOSION IF THE BATTERY

!
WARNING
DECT handset. Incorrect adapter polarity
or voltage can seriously damage the DECT !
WARNING
IS REPLACED BY AN INCORRECT TYPE.
Never use non-rechargeable batteries. Use two
handset. Input: 230 VAC 50 Hz Output: 9
rechargeable NiMH batteries, size AAA 1.2V
VAC 300mA
750mAh (HR10/44) only. NiMH batteries must be
disposed of in accordance with the applicable
waste disposal regulations.

9
Step 6:
Connecting to
the Internet
Connecting to the Internet using
an ADSL line
Important:
Before connecting your Commander Pulse unit to the
Internet, you must first obtain the following information from
your Internet Service Provider:

> Your Username for your service (e.g. yourname@commander)

> Your Password (remember your password is case sensitive)

> VPI value (this is usually 8)
> VCI value (this is usually 35)
> Whether your Internet connection is PPPoA or PPPoE

Connect the yellow ‘LAN

Cable’ supplied to the
LAN port on your PC.

Connect the other end

of the yellow ‘LAN
Cable’ to the ‘Ethernet’
port on the back of your
Commander Pulse unit.

10
> Turn on your PC and open your web browser
(e.g. Internet Explorer)
Type the following web address of http://192.168.1.1
into your web browser’s address line and press ‘Enter’

A logon window will pop up requesting a username

and password. Enter the following (all lower case):
Username: admin
Password: admin
Press ‘OK’

If logon window does not

appear please refer to the
troubleshooting section on
page 18.

The Commander Pulse

‘Welcome Screen’
is now displayed.
This window is used
to configure your
Commander Pulse.
To enter your ADSL
username and password,
select the ‘Username/
Password’ link.

11
Enter the
username and
password supplied
by your Internet
Service Provider.
User name is
in the format of
[email protected]

Click ‘Next’

Confirm the VPI

and VCI settings
are correct and
click ‘Next’.

Select ‘Confirm Changes’.

Your ADSL is now configured.

To change the Internet access type (PPPoA, It may take several minutes for your ADSL
PPPoE), please refer to the owner’s manual. service to synchronize with the Commander
Pulse. Your system is ready to browse the
Internet once the ‘DSL’ light on the front of
the Commander Pulse is continually green
with an occasional flicker and the ‘Internet’
light is green.

You are now ready to browse the web.

12
Connecting to the Internet
using an external modem

Connect the
yellow ‘LAN Cable’
supplied into an
Ethernet port on the
Commander Pulse.

Plug the other

end of the yellow
‘LAN Cable’ to the
Ethernet port on
the PC.

> Open your web browser

(e.g. Internet Explorer)
Type the following web address of http://192.168.1.1
into your web browser’s address line and press ‘Enter’.
A logon window will pop up requesting a username
and password. Enter the following (all lower case):
Username: admin
Password: admin
Press ‘OK’

If the Commander Pulse’s Logging on

window does not show, please refer to
the troubleshooting page.

13
The Commander
Pulse ‘Welcome
Screen’ is now
displayed. This
window is used
to configure your
Commander Pulse.
Select ‘Router
Configuration’.

Select ‘WAN/
DMZ Port’.

Select
‘Change the
WAN/DMZ
Port Settings’.

Select ‘IP Gateway’.

Select ‘Next’.

14
Select ‘DHCP’.

Select ‘Next’.

Select ‘Confirm
Changes’.

As there is a possibility of a conflict between IP

addresses on the Commander Pulse and the external
modem the status of the WAN should be checked at
this stage.

On the left hand side menu select ‘Diagnostics’.

Select ‘Status’.

15
If the screen shown
here appears there is
a conflict that must
be corrected.

Select the link ‘change

your LAN IP address’.

Select ‘IP Address’.

Change the IP Address

to 192.168.2.1

Press ‘Next’.

Select ‘Confirm
Changes’.

16
As the IP address of the Commander Pulse has been changed, the IP address on your
PC must be changed as well.

On your PC desktop,
select ‘Start’.
Select ‘Run’.

Type ‘cmd’.

> Select ‘OK’

> Type ‘ipconfig /release’
> When the dos prompt returns type ‘ipconfig /renew’
> This command will show the new IP address of the PC
> Setup is completed

As the IP address on the Commander Pulse has

!
WARNING
been changed, the new IP address, 192.168.2.1,
must be used in your web browser to display
the Commander Pulse programming pages.

17
Troubleshooting
Your Commander Pulse
has an activity status panel
on the front of the unit.
The status of the lights
will help you see if all your
connections are
properly installed.

Flashing Green
Flashing Red Light Red Light Solid Green Light Off (no light)
Light

DECT Power
Power LED registration off or device Power On Power Off 2
enabled malfunction 1

Your PC is directly No cable

connected to connected or
Ethernet LED
the Commander no powered
Pulse Unit device 3
ADSL line DSL
connected and DSL line
DSL LED attempting to
synchronized not connected 5
(occasional flicker)
synchronize

Username and
password or VPI IP Connected IP Connected DSL line
Internet LED
and VCI (no traffic detected) (traffic detected) not connected 5
incorrect 4

Wireless LAN Wireless LAN Wireless LAN

Wireless LED
enabled activity present disabled 6

1 Check the power point and ensure the power point is turned on and the plug pack is plugged into the cord. If everything
is correct, turn the power off and wait 30 seconds. Turn the power point on. If the system is still not functioning correctly
after 5 minutes please contact Commander on 1300 858 249 (charges may apply).
2 Check the power point, ensure it’s turned on and the plug pack is plugged into the cord. Ensure all the power cables are
plugged in securely.
3 Check the cables are connected correctly as stated in the manual. Ensure the yellow cable is connected to the Ethernet
port on the Commander Pulse and the Ethernet port on the PC (as shown on page 11).
4 Ensure your username, password, VCI and VPI settings are correct. Please refer to page 10.
5 Check the purple cable is connected to the purple port (labelled as DSL) on the Commander Pulse. Check the purple
cable is connected to the modem port on the DSL splitter as shown on page 6.
6 Wireless LAN is disabled in the Programming; please consult the Owner’s Manual for further details.
7 Check the phone line that the DSL line connected to it has dial tone. If your Internet is still not functioning, please report it
to your Internet Service Provider.

18
Log on screen is not appearing
1. On your PC, Click on the ‘Start’ button.
2. Click ‘Control Panel’.
3. Double click ‘Network Connections’ icon.
4. Double click ‘Local Area Connection’.
5. Under ‘General’ tab click ‘Properties’.
6. Under ‘General’ tab scroll down and highlight
‘Internet Protocol’ (TCP/IP).
7. Click ‘Properties’.
8. Under ‘General tab’ select ‘Obtain an IP address
automatically’.
9. Select ‘Obtain DNS server address automatically’.
10. Click ‘OK’.
11. Select the start button on your screen.
12. Select ‘Run’.
13. Type ‘ipconfig /release’.
14. Type ‘ipconfig /renew’.
15. Now retry accessing the Commander Pulse’s
Welcome window, as described on Page 11.

If you have been using the PC

on another network, ensure that
the proxy server is disabled
1. On your PC, open your web browser
(e.g. Internet Explorer).
1. Select ‘Tools’.
2. Select ‘Internet Options’.
3. Select ‘Connections’.
4. Select ‘LAN Settings’.
5. Ensure the box ‘Use a proxy server for your LAN’ is
not ticked.

Cannot connect to the Internet

If you have been using a dial up connection it may be
disabled.
For further information see the
1. On your PC, select the ‘Start’ button.
Troubleshooting section in the
2. Click ‘Control Panel’. Owner’s Manual.
3. Double click the ‘Network Connections’ icon.
4. Right click on any dial up connection shown and
select ‘Disable’.

19
You are unable to make
an outgoing call on every
second call
1. Using the Connect keystation, press the ‘Program’
button located on the top left-hand side of the display
2. Using the Scroll Down Key ( ), select ‘System
Programming’ from the menu options
3. Enter the System Programming Password ‘1111’
(This is the default Password)
4. Select ‘Lines’
5. Select ‘Equipped Lines’
6. Select ‘Line 2’.
The symbol beside line 2 will now change from ‘ ◆ ’
to ‘ ’ indicating the line is no longer equipped.

By default Line 2 should have a ‘ ◆ ’

next to it. This indicates that if a working
telephone line is connected you will be
able to dial out on it. When you press the
display button the symbol will change to
‘ ’. This indicates that you will not be
able to call out on the line.

20
Commander Pulse Getting Started Guide
This brochure is issued to provide product outline
information only. It is not to form part of any order or
contract. Any applications of products shown in this
brochure are for illustration purposes only and do not give
or imply any licences or rights to use the information for
any purposes whatsoever. Commander reserves the right
to alter without notice the specification, design, price or
conditions of supply of any product or service.
® Commander is the registered trademark of Commander
Australia Limited ACN 082 384 343.

CDR1297 10/06 S/I 761/81

Version 1, Release 2, October 06