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M Brooks Resume

Mohammed Brooks has over 10 years of experience in customer service, technical support, and systems maintenance. He currently works as the Online Orders Processing Lead for the USF Bookstore, where he allocates orders and ensures quality. Brooks is also a self-employed iPhone repair technician. He expects to earn a Bachelor of Science in Econometrics and Quantitative Economics from the University of South Florida in 2020.

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Mack Brooks
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41 views1 page

M Brooks Resume

Mohammed Brooks has over 10 years of experience in customer service, technical support, and systems maintenance. He currently works as the Online Orders Processing Lead for the USF Bookstore, where he allocates orders and ensures quality. Brooks is also a self-employed iPhone repair technician. He expects to earn a Bachelor of Science in Econometrics and Quantitative Economics from the University of South Florida in 2020.

Uploaded by

Mack Brooks
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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M B

12702 Bruce B Downs BLVD, Tampa, FL 33612


(301) 247-4776 - [email protected]

S
Leadership ability Hardware and software installation
Knowledge in C#, R, and SQL Technical support
Systems Design Customer Service
User technical support Computer Networking

W H
08/2018 to Current Online Orders Processing Lead
USF Bookstore – Tampa, FL
Allocated orders for customers, and performed quality assurance to accurately and
efficiently provide customers with their merchandise
Performed general Maintenance on 7 Workstations including PCs and printers
Laid out tasks to team members to streamline processing of orders

01/2018 to Current Iphone Repair Technician


Self Employed – Tampa, FL
Worked directly with customers to provide personalized, necessary services for each sale
Meticulously performed all repairs to the utmost quality

03/2016 to 08/2017 Landscaper


Carson's Lawn Care – Tampa, FL
Diagnosed problems with equipment and performed regular maintenance to keep
equipment functional and durable

06/2012 to 08/2015 Customer Service Supervisor


Kmart – California, MD
Directed personnel training and mentored team members to promote productivity,
accuracy and commitment to friendly service
Supervised day-to-day customer service operations to provide staff with guidance and
drive productivity

01/2010 to 05/2012 Volunteer IT


SMATCO, Inc. – Lexington Park, MD
Answered calls and emails at company’s help desk, assisting employees and customers
with troubleshooting computer issues
Explained technical information in clear terms to non-technical individuals to promote
better understanding

E
Expected in 2020 Bachelor of Science: Econometrics And Quantitative Economics
University of South Florida - Tampa, FL
Certificate in Business Analytics and Information Systems

Associate of Arts: Mathematics


Hillsborough Community College - Tampa, FL

High School Diploma


Great Mills High School - Great Mills, MD
Coursework in Computer Networking and NJROTC

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