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Use Your Skillsfuture Credit : Apply Emotional Competence To Manage Self

This document appears to be a course outline for a skills development program with courses focused on self-management, communication, problem-solving, teamwork, and leadership. The courses cover topics such as recognizing personal emotions, setting career goals, effective communication techniques, solving problems, adapting to changes, leading workplace communication, and establishing an organizational culture of innovation. The document also mentions using Skillsfuture Credit and Workforce Training Support funding for the program.

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Glenden Khew
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35 views

Use Your Skillsfuture Credit : Apply Emotional Competence To Manage Self

This document appears to be a course outline for a skills development program with courses focused on self-management, communication, problem-solving, teamwork, and leadership. The courses cover topics such as recognizing personal emotions, setting career goals, effective communication techniques, solving problems, adapting to changes, leading workplace communication, and establishing an organizational culture of innovation. The document also mentions using Skillsfuture Credit and Workforce Training Support funding for the program.

Uploaded by

Glenden Khew
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Use your
Skillsfuture
Credit*

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Apply Emotional Competence


to Manage Self
Course Outline
• Recognise personal emotional states, its causes and • List personal competencies acquired through
effects on performance and interpersonal learning and experience
relationships at the workplace • Determine personal career goals taking into
• Manage own emotions and impulses to work account personal competencies
effectively with others, taking into consideration • Identify employment opportunities, select jobs
diversity in cultures and background of individuals that best match personal competencies and
• Recognise the emotional needs of others, career goals; and apply for jobs
empathise and respond appropriately to • Prepare for an attend job interview
their needs
•
conscientiousness and initiative to manage
self at theworkplace

6336-LHUB (5482) ntuclearninghub.com


NTUC LearningHub Pte Ltd | CPE/UEN no: 200409359E | 26-Nov-2014 to 25-Nov-2018
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Communicate and Relate Effectively


at Workplace
Course Outline
• Identify role and responsibilities at the workplace
• Interpret and analyse information received
• Set personal goals and identify personal
strengths and weaknesses • Use of effective communication techniques that
consider social and cultural diversity
• Maintain work-life balance and healthy lifestyle
•
• Managing time, stress and personal finances effectively
individuals or groups of people
•
a win-win outcome

SUPERVISORY LEVEL
Solve Problems & Make Decisions Foster Team Adaptability
Course Outline Course Outline
• Work with a team of subordinates to apply logical • Identify the global trends and changes impacting the
deduction to anticipate and detect problems at the workplace, employability and job role that would
workplace based on symptoms and relevant affect work team
information gathered • Identify implications of global competiveness,
• Analyse root causes of problems and facilitate workplace diversity and learn to adapt to changes for
generation of solutions by encouraging creativity sustained employability
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among team members • Identify competency gaps, determine training and
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• Select a solution, develop an action plan collectively development needs and provide a conducive work
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with team members to implement the chosen solution environment for opportunities to learn and coach
and consider the impact to self and team within a team
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• Review the effectiveness of implemented • Analyse the impact of diversity on a team


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solutions and action plans, analyse and facilitate team members to work
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learning points and best practices that within a diverse team
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can be used for future reference
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MANAGERIAL LEVEL
Support the Establishment of a Framework Lead Workplace Communication and
for Initiative and Enterprise Engagement
Course Outline Course Outline
• Apply strategies to create, promote and sustain a • Conduct research on best practices in workplace
culture of innovation, enterprise and continuous communication, evaluate their suitability for adoption
improvement in an organization and establish benchmarks for the organisation
• Establish a framework to track and evaluate • Lead workplace communication by evaluating and
improvement efforts at the workplace identifying gaps and barriers in workplace
• Provide organisational leadership to promote and communication
sustain innovation and enterprise • Developing and communicating plans to implement
• Perform risk assessment, evaluate risks implications of
new initiatives on organisational performance and culture and motivate employees to commit to the
develop a framework for an enterprise risk organisation’s vision, mission and core values
management programme
negotiation situation, develop strategies
•
for and conduct negotiation to achieve
organisational goals and win-win outcomes

*Applicable for Singaporeans aged 25 and above. Terms & conditions apply.
**Workforce Training Support (WTS) funding only applies to trainees who are 35 years old and above with a monthly income of $2,000 and below.

6336 – LHUB (5482) www.ntuclearninghub.com

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