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Annexure I PDF

This document provides information on the content and formatting requirements for a consumer information channel on DTH and cable platforms. It outlines 13 screens of content to be displayed between 5-7 minutes, including how to add and drop channels, list of free and paid channels, operator bouquets, pricing information, grievance redressal processes, and links to TRAI's website and YouTube channel. The screens provide text, videos, logos and QR codes with information for consumers.

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Sree Saibaba Digital Advanced Network Pvt Ltd
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© © All Rights Reserved
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66 views

Annexure I PDF

This document provides information on the content and formatting requirements for a consumer information channel on DTH and cable platforms. It outlines 13 screens of content to be displayed between 5-7 minutes, including how to add and drop channels, list of free and paid channels, operator bouquets, pricing information, grievance redressal processes, and links to TRAI's website and YouTube channel. The screens provide text, videos, logos and QR codes with information for consumers.

Uploaded by

Sree Saibaba Digital Advanced Network Pvt Ltd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Annexure-I

Standard Information to be displayed


on
Consumer Information Channel No ‘999’
(Total Screen Time should be in between 5-7 mins)

B&CS Division, TRAI


Screen 1(Connect with us)
• Website URL of DTH/Cable Service: www.xyz.com/digitaltv
• Toll Free Number : 1800-****-****
• Name of Mobile App: ABC
• To download the app from Apple App Store/Android
Play Store scan the QR Code

Screen Duration: 30 secs


Screen Duration: 45 secs

Screen 2(To DROP any subscribed channel)


• To drop any channel through Registered Mobile Number(RMN)
SMS DROP <Channel No> to 10 digit mobile no. or short code
(eg: DROP 105 and send to XXXXXXXXXX)

• To delete any channel through your VC Number/Customer ID, if don’t


have RMN
SMS DROP <Channel Number> ID<Customer ID>
SMS DROP <Channel Number> VC<VC Number> to 10 digit mobile no. or short code
(eg. Type DROP 23 ID3000008977/DROP 23 VC24767D711BB8 and send to XXXXXXXXXX/YYYYY)

• Press ( ) Button to know your VC Number/Customer ID

Pay only for the numbers of days you watch the channel

Website : www.dth.com Toll Free Number : 1800-****-**** Mobile App: DthApp/QR Code
(Scroll/Static Plate)
Screen Duration: 45 secs

Screen 3(To ADD a new channel)


• To add any channel through Registered Mobile Number (RMN)

SMS ADD <Channel No> to 10 digit mobile no. or Short code number
(eg: ADD 105 and send to XXXXXXXXXX)

• To add any channel through your VC Number/Customer ID, if don’t have RMN
SMS ADD <Channel Number> ID<Customer ID>
ADD <Channel Number> VC<VC Number> to 10 digit mobile no or short code number
(eg. Type ADD 23 ID3000008977/ADD 23 VC24767D711BB8 and send to XXXXXXXXXX/YYYYY)
• Press ( ) Button to know your Customer ID/VC Number

No minimal subscription period, you can delete the channel anytime you
want

Website : www.dth.com Toll Free Number : 1800-****-**** Mobile App: DthApp/QR Code
(Scroll/Static Plate)
Screen 4(Demo on how to select the channels)

• A short video in local language showing screen


capture(snapshots) on how to ADD/DROP channels through
website/mobile app/SMS

• To be developed by every DPO

Demo video, Screen Duration: 1 min

• To add any channel through RMN: SMS ADD<Channel No> to XXXXXXXXXX,


• To add any channel through your VC Number/Customer ID, if you don’t have RMN: SMS ADD <Channel Number>
VC<VC Number>/ID<Customer ID> to XXXXXXXXXX/YYYYY (Scroll/Static Plate)
Screen 5 (List of Free to Air(FTA) Channels)
• Total number of Free to Air Channels available on Platform: ____
• Number of Free to Air Channels: ______
Channel Channel Logo Channel Channel Logo
No Name No Name
001

… …

For more information on Free to Air channels visit our website(Provide absolute URL+ QR code)
Screen Duration: 30 secs per screen

Website : www.dth.com Toll Free Number : 1800-****-**** Mobile App: DthApp/QR Code
(Scroll/Static Plate)
Screen 6(List of Pay Channels)
• Total number of Pay Channels available on Platform: ____
• Number of Pay Channels: ______
Channel Channel Logo Price(incl Channel Channel Logo Price(incl
No. Name taxes) No. Name taxes)
001 001

For more information on Pay channels visit our website(Provide absolute URL + QR code)
Screen Duration: 30 secs per screen

• To add any channel through RMN: SMS ADD<Channel No> to XXXXXXXXXX,


• To add any channel through your VC Number/Customer ID, if you don’t have RMN: SMS ADD <Channel Number>
VC<VC Number>/ID<Customer ID> to XXXXXXXXXX/YYYYY (Scroll/Static Plate)
Screen 7 (Broadcasters’ Bouquets)

To know the details of Broadcasters’ bouquets on our platform


Visit our website (Provide absolute URL + QR code)

Screen Duration: 20 secs per screen

Website : www.dth.com Toll Free Number : 1800-****-**** Mobile App: DthApp/QR Code
(Scroll/Static Plate)
Screen 8(Operator’s Bouquets)

To know the details of Operator’s bouquets


Visit our website (Provide absolute URL + QR code)

Screen Duration: 20 secs per screen

• To add any channel through RMN: SMS ADD<Channel No> to XXXXXXXXXX,


• To add any channel through your VC Number/Customer ID, if you don’t have RMN: SMS ADD <Channel Number>
VC<VC Number>/ID<Customer ID> to XXXXXXXXXX/YYYYY (Scroll/Static Plate)
Screen 9(Charges as per New Tariff Rule)
• NCF(Rent) for first xxx channels Rs ________(max Rs 130)
• Additional NCF(Rent), if any for next 25 channels Rs ________(max Rs 20)
• For new connection
• Installation Charges Rs _______________(max Rs 350)
• Activation Charges Rs ___________(max Rs 100)
• Visiting Charges Rs ____________(max Rs 250)

• Relocation Charges
• Dismantling of outdoor equipment of CPE Rs ________(max 2* Installation)
• No dismantling of outdoor equipment of CPE Rs______ (max Installation)

• Temporary Suspension. Resumption Charges


• Restoration(< 3 months) Rs. _______(max Rs 25)
• Re-activation(>3 months) Rs. _______(max Rs 100)
Screen Duration: 45 secs
Website : www.dth.com Toll Free Number : 1800-****-**** Mobile App: DthApp/QR Code
(Scroll/Static Plate)
Screen 10(Set Top Box Schemes) Screen Duration: 60 secs

STBs are available under following schemes


1) Outright Purchase Scheme
2) Rental Scheme
3) Other Schemes
1) Outright Purchase Scheme
Type of CPE Offered (SD/HD) Price (in Rs.) Warranty/Guaranty

2) Rental Scheme
Refundable Monthly Rental
Type of CPE Offered (SD/HD) Price (in Rs.) Rental Period Warranty/Guaranty
Security Deposit Amount

3) Other Schemes
Details of bundled packages clearly specifying nature of offering CPE i.e on rental/ outright purchase, retail price of the
CPE, network capacity fee, charges for pay channels or bouquet of pay channels, bundled with CPE and other T&C, if any:
For more details on other schemes, visit our website (Provide absolute URL + QR code)

• To add any channel through RMN: SMS ADD<Channel No> to XXXXXXXXXX,


• To add any channel through your VC Number/Customer ID, if you don’t have RMN: SMS ADD <Channel Number>
VC<VC Number>/ID<Customer ID> to XXXXXXXXXX/YYYYY (Scroll/Static Plate)
Screen 11(Consumer Grievance Redressal)
• In case of any complaint/query, Call on Toll Free Number 1800 **** ****
• Register your complaint on the web based complaint management system at
www.___________
• Mail us your query/complaint at email id _____@________
• For any disruption in TV services beyond 72 hours, proportionate amount will be
reduced from the subscription fee
• You can also contact the nodal officer of your State/Target Market as per the list
State Name Address Contact No E-mail Address

Screen Duration: 45 secs


• To add any channel through RMN: SMS ADD<Channel No> to XXXXXXXXXX,
• To add any channel through your VC Number/Customer ID, if you don’t have RMN: SMS ADD <Channel Number>
VC<VC Number>/ID<Customer ID> to XXXXXXXXXX/YYYYY (Scroll/Static Plate)
Screen 12(TRAI Website)
• Visit TRAI Youtube Channel
• https://www.youtube.com/TRAIApps

• Visit TRAI website


• https://www.trai.gov.in
• https://www.channeltariff.gov.in

Screen Duration: 20 secs


Screen 13( TRAI Videos)
• Play the TRAI video of 30 secs

In Hindi/English/Regional language

Total Duration: 30 secs


Information to be displayed preferably on Landing
Page/Boot up screen/EPG or through scrolls on
platform channels

Visit TV Channel Number 999 for


Consumer Information

Duration: 10 secs

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