Facebook S Evolution Development of A Platform As Infrastructure
Facebook S Evolution Development of A Platform As Infrastructure
To cite this article: Anne Helmond, David B. Nieborg & Fernando N. van der Vlist (2019)
Facebook’s evolution: development of a platform-as-infrastructure, Internet Histories, 3:2, 123-146,
DOI: 10.1080/24701475.2019.1593667
Introduction
The 2016 U.S. presidential elections marked the start of two years of negative coverage
of Facebook (Vaidhyanathan, 2018). Somewhat surprisingly, the company did not see
a decline in monthly active users, nor in its vast network of business partners. Indeed,
over the past decade, numerous companies worldwide have aligned their business
models and have integrated their technologies with Facebook. As of late 2018,
Facebook hosted over 90 million businesses and 6 million active advertisers (FIR-2018).
Despite collecting behavioural data of over 2.2 billion monthly active users, Facebook
hides a highly opaque, digital marketing ecosystem that keeps its revenue motor
organisational structures, and various social, cultural, and economic practices (van
Dijck, 2013).
Our study differs from existing historical platform studies in four ways. First, we
move from single platform histories to an ecosystem-level view, which considers the
larger environments within which platforms operate. Second, our historical analysis
draws from a unique set of primary historical sources: archived platform boundary
resources made accessible by the Internet Archive Wayback Machine (cf. Helmond
et al., 2017; Nieborg & Helmond, 2019). Third, our approach mimics the foci and lan-
guage in the fields of information systems and organisation studies. In these fields,
which are typically not part of platform studies, “platform evolution” is studied con-
jointly with the evolution of digital infrastructures and inter-organisational networks
(Constantinides et al., 2018; de Reuver, Sørensen, & Basole, 2018). Similar to media and
communication scholars, organisational scholars have adopted biological models and
metaphors to conceptualise the dynamics of organisational structures (Mars &
Bronstein, 2018). For example, as digital platforms transform, their architectures, inte-
grations with partners, governance frameworks, and environmental contexts coevolve.
Collectively, these dynamics determine platforms’ “evolutionary trajectories”, particu-
larly in terms of “composability” and “malleability”, which are the two key short-term
evolutionary dynamics in a platform’s programmability (Tiwana, Konsynski, & Bush,
2010). As we detail, these two features describe the incremental changes of a plat-
form’s programmability and the ability of external developers and corporate partners
to extend platform functionality without compromising the platform’s integration
within the larger platform ecosystem. In short, they capture a platform’s technical
adaptation to changing user needs, technological innovation, market competition, and
other “environmental dynamics” (Tiwana et al., 2010).
Building on the notion of evolutionary trajectories, the fourth way we deviate from
historical platform studies is our level of temporal granularity. In our analysis, we dis-
tinguish between long-term and short-term evolutionary dynamics. Most historical
platform scholarship focuses on the former, offering broad-stroke histories based on
key events and leadership decisions impacting a platform’s design and governance.
These developments cover annual or multi-year periods. We complement such
accounts by including short-term dynamics that take place on a monthly or quarterly
basis. These include incremental, minute modifications in platform architecture or
boundary resources that ultimately underpin long-term shifts (e.g. achieving corporate
entrenchment, envelopment of competing platforms, derivative mutations such as dat-
ing or messaging platforms). Taken together, these dynamic adaptations are critical for
understanding the evolving programmability of platforms insofar as they can facilitate
external stakeholder groups, such as advertisers and publishers. In particular, these tra-
jectories reveal how platforms, through technical and partner-oriented resources, gov-
ern and control platform boundaries.
Network externalities or “effects” describe how users accrue (or lose) value by other
users joining (or leaving) a platform. From an economic perspective, platform busi-
nesses are able to grow exponentially if they can grow all sides in the market as this
leads to cross-side externalities. For example, the more end-users join a market, the
more plentiful and valuable the transactions become for other sides in the market.
From a strategic management perspective, a platform’s “competitive advantage”
hinges on its ability to entice users to join a platform. Growing the pool of end-users
is typically an issue of scale: the bigger the pool, the higher the demand. Conversely,
growing organisational sides introduces supply-side economies of scope: heteroge-
neous organisations that partner with platforms not only offer products or services to
end-users, but also are positioned as “collaborative innovators” (Gawer, 2014, p. 1243).
In this role, they can introduce a wider variety of platform functionalities and extend a
platform’s core features. In the case of Facebook, this means that corporate partners,
such as advertising and marketing companies, can contribute technology, data, or
services that complement Facebook’s own products and services.
The scholarship on corporate partnerships is closely related to questions about plat-
form evolution and platform boundaries. Drawing from the fields of industrial organ-
isation and information systems, scholars studying multi-sided markets emphasise the
dynamic nature of platform design and how partners and technology are managed.
They argue that platform operators are incentivised to facilitate organisational align-
ment and integration among the various sides of a platform. As we noted earlier, plat-
form operators can accommodate corporate partners by offering a standardised,
stable, core technology (Tiwana, 2014). The fact that this is not always the case dem-
onstrates that the process of forging and sustaining organisational relationships is
fraught with tension, risk, and uncertainty. Because of the inherent power asymmetry
in platform ecosystems and the unbridled growth driven by network effects, the emer-
gence of “platform capitalism” has drawn the attention of critical political economists
(Bechmann, 2013; Nieborg & Poell, 2018; Srnicek, 2016). We align ourselves with these
critical perspectives and concur that corporate partnerships are inevitably entwined
with questions of power. Every additional corporate partnership solidifies a platform’s
infrastructural position and is one step closer to a more dominant position not only in
the platform ecosystem but also in broad and far-reaching markets and industries.
automate and manage ads on Facebook. As such, the rollout of the Ads API dem-
onstrates an important transition and expansion of Facebook’s development plat-
form by accommodating advertisers not only as customers, but also as a new
group of development partners.
In 2013–2015, flush with momentum and capital from its initial public offering (IPO)
in 2012, Facebook made a number of high-profile acquisitions to expand its user base
and advertising development platform. This is reflected by the increasing number of
boundary resources and the growing pace of API updates. In 2013 and 2014,
Facebook acquired Atlas, a programmatic advertising platform, and LiveRail, a video
advertising platform (FNe-2013; FNe-2014). Although both services were eventually dis-
continued, certain aspects of these platforms, such as the Atlas API, were integrated
into Facebook’s core advertising platform. Furthermore, Facebook expanded its focus
on mobile advertising by launching “Facebook Audience Network” (2014), which
included a set of boundary resources that enabled “advertisers to extend the scale of
their Facebook campaigns beyond Facebook and into other mobile apps” (FB-2014),
allowing advertisers to find and target audiences beyond the platform’s boundaries.
These acquisitions and the subsequent integration of external boundary resources
indicate how Facebook followed broader developments in digital marketing as the
company oriented itself towards programmatic advertising, video, and mobile advertis-
ing (Crain, 2019).
In 2015, Facebook officially rebranded the Ads API into the “Marketing API” (MAPI),
which can be seen as an effort to further broaden the scope of Facebook’s advertising
ambitions by explicitly hailing it as a platform for marketing development. In this con-
text, marketing refers to a broader set of corporate activities centred on promoting
and selling services, and typically includes market research and advertising. Together
with Facebook’s Audience Network for mobile advertising, foregrounding the MAPI’s
development marked a key moment in Facebook’s evolving programmability as it
enabled the development and integration of marketing apps. Finally, in 2018,
Facebook again redesigned and consolidated its technical boundary resources for busi-
nesses and marketing developers by integrating the platform resources of two of its
most popular apps, Instagram and Messenger, into its core platform.
Partner programmes
One of the earliest partner programmes, fbFund (2007–2009), awarded grants to
developers to build “their businesses on Facebook Platform” with “innovative and
engaging” apps (FD-2007). Additionally, the “Application Verification Program” and
“Great Apps Program” (2008–2009) were launched to create a “robust” and “thriving”
app ecosystem, pushing partners to build “meaningful”, “trustworthy”, and “well-
designed” apps. In return, verified app developers would obtain deeper platform inte-
grations, early access to new features, and support from Facebook’s growing partner
management team (FD-2008). The subsequent “Preferred Developer Consultant” (PDC)
programme (2009–2012) was aimed at connecting businesses with development part-
ners who were experienced in using Facebook products and technologies and had “a
long track record of providing Facebook-centric services to large Fortune 500 busi-
nesses” (FD-2009).
The next set of Facebook’s programmes focused on building and expanding its
advertising and marketing partnerships. The “Ads API Tools Vendors” programme
(2009–2011), later renamed the “Marketing API Program” (2011–2012), listed third-
party tools that were built by selected partners on top of the Ads API. The programme
aimed at connecting partners with access to the Ads API to major companies and
agencies to create and manage large Facebook advertising campaigns via these third-
party partner tools (FD-2009). Later, these programmes merged with the Preferred
Developer Consultant programme into the “Preferred Marketing Developer” (PMD) pro-
gramme (2012–2015), which was intended to find developers with the ability to build
comprehensive “solutions to Facebook marketing and business operations” (FNo-2011;
FD-2012a) and to create a “community of best-in-class developers focused on making
social marketing easier and more effective” (FPMDC-2013). The successive “Facebook
Marketing Partners” (FMP) programme (2015–present), and related marketing
Figure 3. Evolution of Facebook’s marketing partner specialties, official partner badges, and certifi-
cations, 2010–2018. https://doi.org/10.17605/osf.io/47zyc.
experiences” within the confines of the platform or across its boundaries with
“Connect” (now “Facebook Login”). In 2012, this list grew to an extensive list of
unstructured, self-defined areas of expertise. Newly minted “Preferred Marketing
Developers” (PMDs) received a new badge displaying up to four main “qualifications”:
“Ads”, “Apps”, “Insights”, and “Pages.” In the words of Facebook, certified partners
“extend measurably beyond the functionality of Facebook’s native tools” (FD-2012b).
Later, the programme created a special badge for “Strategic PMDs” for a select group
of “top marketing developers” who are “driving outstanding results in the Facebook
marketing developer ecosystem” and who, in return, receive the highest level of sup-
port (FS-2012).
In 2013–2014, several new “qualifications” were added to the Preferred Marketing
Developers programme for (i) “FBX Qualified Companies”, who successfully integrated
with Facebook’s programmatic advertising exchange, (ii) “Agencies with Ads API
Access”, who qualified for API access but not for an official partner badge, and (iii)
“Mobile Measurement Qualified Companies”, who provided tools for mobile ad cam-
paigns’ performance measurements. These new specialties can be seen as part of
Facebook’s “mobile career” (Goggin, 2014). One of our interviewees at a leading
mobile app tracking company states that “being a Facebook Mobile Measurement
partner helps us” and “puts us on a good standing to work with a lot of advertisers”
as they are one of a select few who are authorised to run and track campaigns on
Facebook. Nevertheless, this partner also voiced concerns over how this authorisation
can easily be retracted, stating that “Facebook always holds a lot of power” over its
partners (I-2015a). This type of platform power is further apparent in an interview with
an early Mobile Measurement partner that measured app installs for Facebook, who
was removed from the programme in 2014 for allegedly violating the platform’s terms
of services regarding data retention (I-2015b). According to the partner, Facebook
INTERNET HISTORIES 135
“built enough value around their product that people need it and because of that
they set their own rules”. This partner concluded that platforms such as Facebook
“want to control the entire environment for app developers” (I-2015b). Thus, while
partnerships are generally considered mutually beneficial, platform–partner relations
are inherently asymmetric.
In 2015, the Facebook Marketing Partners programme introduced a single
“Marketing Partner” badge to represent multiple “Specialties”, which no longer referred
directly to platform-centric business products but instead employed common profes-
sional marketing terminology (e.g. “Ad Technology”, “Content Marketing”, “Media
Buying (US Only)”). This updated terminology indicates how Facebook seeks to inte-
grate the distinct tools, products, and services of its platforms into a single, unified
marketing platform accessible to partners, using general marketing terminology. In
this period, specialties such as “Audience Onboarding” and “Audience Data Providers”
arose to enable marketers to find existing customers on Facebook using a marketer’s
own data and to create new audience profiles on Facebook with the help of third-
party data partners. With the growth of its mobile app products, Instagram’s market-
ing partner specialties were aligned with Facebook’s, by employing the same special-
ties and badges. Notably, in early 2018, as a response to the Facebook–Cambridge
Analytica data scandal, the “Audience Data Providers” specialty was removed.
Finally, official partner badges also signal certifications in knowledge and learning
(cf. Halavais, 2012, p. 369), such as Facebook Blueprint’s “Certification Badges”
(2015–present). Blueprint is an “education program that trains agencies, partners and
marketers on how to use Facebook” to create “better campaigns” through online
courses and exams (FB-2015). However, it is not merely a training programme because
some Marketing Partner specialties require the completion of Blueprint courses
(FB-2018b).
set released on chiefmartec.com, a reputable market research blog since 2011 (Brinker,
2018). The 2018 data set lists 6,829 distinct marketing technology solutions and their
categories, which we employed to characterise Facebook’s partnerships and under-
stand their embedding in the marketing technology industry landscape (Figure 5).
Partners were mostly specialised in the categories of “Advertising & Promotion”
(598), “Social and Relationships” (375), “Data” (294), and “Content & Experience” (267),
while “Commerce & Sales” (95) and “Management” (36) did not have a significant pres-
ence. Notably, “Advertising & Promotion” and “Data” rose in prominence between
2012–2014, reflecting Facebook’s orientation towards advertising technology and its
growing prominence as a data platform within the industry. “Content & Experience”
has been steadily growing since 2009, pointing to Facebook’s key role in the platform-
isation of cultural production (cf. Nieborg & Poell, 2018).
On a sub-category level, we observed the rise of “Search & Social Advertising” (297)
and “Display & Programmatic Advertising” (205), especially between 2012–2016.
Display and programmatic partnerships declined since 2016 due to the shutdown of
Facebook Exchange (2015), its ad exchange. The growth of mobile-oriented partner-
ships (e.g. “Mobile & Web Analytics”, “Mobile Marketing”) reflects Facebook’s mobile
orientation since the mid-2010s (Goggin, 2014), as well as a larger industry-level shift
towards “mobile-first”. First in 2012, then in 2015, there was an increase in partners
engaging in “Social Media Marketing & Monitoring” (238), reflecting the popularity of
tools for online brand presence and community management on Facebook. Also, since
2012, Facebook has accrued many data-oriented partnerships in “Audience/Marketing
Data & Data Enhancement” (86) and “DMP” (60) – or Data Management Platforms,
which combine the collection, organisation, analysis, and activation of data for target-
ing and analytics purposes. We further found a long tail of more widely-oriented part-
nerships across all categories.
Facebook presence, build apps, and accommodate the enrolment of high-profile part-
ner organisations. Additionally, the Ads API and tools vendors programme were key
initiatives to explore and extend the programmability of Facebook’s platform towards
a new stakeholder group of advertising developers. Despite being only available to a
select few, these resources mark the early onset of Facebook’s advertising develop-
ment platform.
Stage two (2010–2014) surrounds Facebook’s IPO in May 2012. Already, we can
observe Facebook’s infrastructural ambitions based on the maturation of its advertis-
ing development platform alongside its development platform. In both cases,
Facebook’s embedding was achieved through the development of apps and integra-
tions. During this period, the Ads API morphed into the MAPI, which signalled an
INTERNET HISTORIES 139
ambition to grow the business side of the platform beyond advertising to include
other marketing products and services such as programmatic advertising, analytics,
and insights. The accompanying partner programme enrolled partners capable of
implementing Facebook’s marketing products into their own software platforms,
thereby further expanding Facebook’s platform boundaries, its capabilities, and the
reach of its technical and business operations. Through engaging in strategic partner-
ships with leading firms, Facebook legitimised itself not only as a viable advertising
platform but also as a one-stop-shop marketing platform. This is also reflected in the
merging of several partner programmes into a single Preferred Marketing Developer
programme to accommodate and attract new marketing developers. Facebook’s part-
ners became vital in this effort by slotting themselves into Facebook-specific special-
ties conceived around its core platform-centric business products at the time (i.e. Ads,
Apps, Pages, Insights). Furthermore, by adopting official partner badges, these partner-
ships legitimised Facebook’s prominent position as a core player in digital advertising
and marketing.
Stage three (2014–2018) revolves around the solidification and continued profes-
sionalisation of Facebook’s marketing development platform and its integrations in
other global markets and industries. Facebook’s two main development platforms
adopted a “core and extended versioning model” with regular API releases and
scheduled deprecation dates (FD-2018e). These communicative standards enable the
growing developer and marketing developer communities to anticipate the main-
tenance work required to ensure their apps and integrations, upon which their
businesses increasingly depend, will continue to work. Additionally, Facebook made
a number of high-profile acquisitions, including Instagram (already in 2012),
WhatsApp (2014), Oculus VR (2014), and LiveRail (2014). Their acquired development
platforms and boundary resources were gradually streamlined into the Marketing
API and Facebook Marketing Partners programme. The MAPI Accelerator Program
provided developers with additional resources to work with Facebook’s APIs to
facilitate the platform’s integration in other markets and industries, which enabled
its technical and business operations to reach even further. Furthermore, Blueprint
was launched to offer marketers and agencies training and certifications for
Facebook’s marketing tools and products. This coincided with another round of
partner programmes by which Facebook addressed new stakeholder groups in
media and publishing, content production, and local (developer) communities. As
media and content partners gained visibility, Facebook further grew from a user-
generated content site into a site for professional content producers and
media publishers.
Stage four (2018–present) marks Facebook’s current efforts to address criticism
about its market dominance and shortcomings with new programmes to combat data
abuse and misinformation by offering new programmes and governance mechanisms
for Facebook’s boundary resources (FD-2018b). This is accompanied by a major
redesign and restructuring of Facebook’s developer pages, business pages, and partner
pages as part of Facebook’s larger effort to “reexamine our platform” for building end-
user and developer trust (FD-2018c). These changes occurred with the v3.0 release of
Facebook’s platform APIs, which fully incorporates all Facebook products, including
140 A. HELMOND ET AL.
the Instagram Graph API. This is also reflected in the new unified Solutions Explorer
with marketing partner programmes that cover Facebook’s “family of apps” –
Facebook, Instagram, WhatsApp, and Messenger – and services. Finally, the new
Facebook Marketing Consultants programme introduces individual consultants who
can establish Facebook marketing technologies for smaller advertisers and businesses
not addressed by the partner ecosystem.
These four periods summarise Facebook’s long-term evolutionary trajectory as
shaped by the complex interplay between its platform architecture and the dynamics
of its technical and organisational environment. We contend that tracing the evolution
of Facebook’s programmability and corporate partnerships is key to understanding
these dynamics and the gradual accumulation of influence and power through the
processes of platformisation and infrastructuralisation. On the one hand, the compos-
ability and malleability of Facebook’s platform architecture enable partners to deploy
Facebook’s data and functionalities with relative ease while simultaneously enabling
Facebook to govern and control the conditions under which these can be reconfig-
ured (cf. Tiwana et al., 2010). On the other hand, Facebook’s corporate partnerships,
particularly with market-leading, global firms, facilitate its rapid entry into new mar-
kets, thereby generating and solidifying asymmetrical platform growth and dependen-
cies. Although such developments are often conceived in terms of innovation and
disruption, they are in many ways better characterised as ongoing boundary-work
with incremental, short-term effects that may (or may not) result in long-term
transformations.
been archived – there are ample opportunities for comparative historical plat-
form research.
Finally, there is a critical need for additional historical platform and platform-as-infra-
structure research to denaturalise the present market dominance of platform companies
such as Facebook. Because power and influence are relational concepts, critical platform
histories should consider the platform not only as an ensemble of technical elements,
but also as the relational intersection of multiple stakeholders that are embedded in vari-
ous domains, regions, and markets. Although social media platforms, at first glance, pose
challenges for internet history due to their constant updates, their archived platform
materials afford new kinds of detailed, empirical histories. These materials can be used to
trace the short-term, minor, and incremental changes that platforms undergo, thereby
countering popular myths of ensuing radical innovation and platform revolution.
Acknowledgements
All authors contributed equally to this work. Earlier versions of this article were presented at the
2017 Data Power Conference (Ottawa, Canada, June 22–23, 2017), and the 8th International
Conference on Social Media & Society (Toronto, Canada, July 28–30, 2017), and published in the
#SMSociety Proceedings (Helmond et al., 2017). The authors express appreciation to the anonym-
ous reviewers, whose constructive feedback greatly improved the article.
Data availability
The data that support the findings of this study are openly available in Open Science
Framework (OSF) at https://doi.org/10.17605/osf.io/47zyc.
Disclosure statement
No potential conflict of interest was reported by the authors.
Funding
This work was supported by the Nederlandse Organisatie voor Wetenschappelijk Onderzoek
under Grant 275-45-009; and the Deutsche Forschungsgemeinschaft under Grant DFG-SFB-1187.
Notes on contributors
Anne Helmond is an assistant professor of New Media and Digital Culture at the University of
Amsterdam. Her research interests include software studies, platform studies, app studies, digital
methods, and web history.
David Nieborg is an assistant professor of Media Studies at the University of Toronto. His
research interests include the political economy of platforms, the transformation of the game
industry, and games journalism.
Fernando van der Vlist is a research associate with the Collaborative Research Centre “Media of
Cooperation” at the University of Siegen and a PhD candidate at Utrecht University. His research
interests include software studies, digital methods, social media and platform studies, app stud-
ies, and critical data studies.
INTERNET HISTORIES 143
ORCID
Anne Helmond http://orcid.org/0000-0003-4327-4012
David B. Nieborg http://orcid.org/0000-0002-3498-789X
Fernando N. van der Vlist http://orcid.org/0000-0003-1401-0325
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