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The documents contain summaries of support tickets regarding issues with accessing websites, notes passwords, unlocking an SAP account, modifying a SharePoint calendar in Notes, configuring an extended desktop, logging into Notes and Outlook, updating contact details in a phonebook, and accessing a Creo server. The tickets involve verifying accounts, resetting passwords, checking account migration status, restarting applications, and forwarding tickets for further assistance.

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Holy Wayne 'Trinity' Chua
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74 views

5 8 18

The documents contain summaries of support tickets regarding issues with accessing websites, notes passwords, unlocking an SAP account, modifying a SharePoint calendar in Notes, configuring an extended desktop, logging into Notes and Outlook, updating contact details in a phonebook, and accessing a Creo server. The tickets involve verifying accounts, resetting passwords, checking account migration status, restarting applications, and forwarding tickets for further assistance.

Uploaded by

Holy Wayne 'Trinity' Chua
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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UID33230 WHD6007G DS7

computer cannot access websites through LAN/broadband


*advised user to navigate to network and sharing center>change adapter settings and Local Area Connection status connected
*user currently in laboratory
*forwarding ticket for further assistance
*Please assist user resolve issue.

UIDW5440 DJD0011G notes password


forgot notes password by user (configuration)
*user doesn't know password --> told user to login with windows password (IAM) but revealed error of ID in vault has expired
*increased ID download count to 5 and told user to relaunched notes and login with windows password again
*told user to wait for loading process to finish and input windows password again when prompted
*user agreed.

LVC - mp1 111 auth


SAP MP1 111 account unlock request
*upon verification, user account locked due to too many incorrect input attempts.
*Sent a reset password email back to account‘s registered email address in SAP database as requested.

UIDK7465 HIL2233W notes calendar


Unable to modify sharepoint calendar (ok button grayed out) - sharepoint calendar not showing in notes
*upon remote view, user cannot modify sharepoint calendar (ok is grayed out)
*see uidk7465.png for reference
*told user to then use add another calendar function and click lookup button upon addition of URL
*click the plus sign and input URL and click ok and told user to then type in label of sharepoint calendar and click ok
*restarted calendar workspace app and sharepoint calendar still not display
*May 10 and May 11 should have events indicated in sharepoint but does not display (uidk7465-b.png)
*advised user to restart notes and to no avail
*forwarding ticket for further assistance
*Please assist user resolve issue.

UIDG9579 HIL8421W DS10


Configuration of Extended Desktop for 2nd external monitor request
*network issue currently in SD area
*forwarding ticket for further assistance
*Please assist user with the configuration

UIDC4234 DJL2869W Notes Client


cannot login to notes
*see uidc4234.png for reference
*renamed data folder and reconfigured notes with password being windows password
*told user to wait for loading process to finish and input windows password when being prompted
*user agreed.

UIDD2380 WHL2148G outlook


unable to login to outlook
*checked account via AST>O365, account not yet migrated (uidd2380.png)
*advised user to wait until May 16 or for notification from outlook team with regards to the matter
*user agreed.

UIA64196 DJL2846G phonebook


user seeks to update contact details but can't login to phonebook
*told user to login again with correct username and password and no login response
*sent user a manual synchronization of notes and inotes password email
*told user enter windows password on the new and repeat password fields (IAM)
*told user to wait at least 4 hours before log-in again to phonebook
*User agreed.

UIDP6888 DJL2530G Creo


unable to access Creo server
*see uidp6888.png for reference
*Error: Workspace cannot be activated because server is not available
*advised user to restart Creo and to no avail
*forwarding ticket for further assistance
*please assist user resolve issue.
ea Connection status connected but cannot connect to site

error of ID in vault has expired download time


password again

calendar and click ok

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