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ISO 9001:2015
Documentation Template
preteshbiswas Uncategorized July 29, 2018December 6, 2018 11 Minutes
The following ISO 9001 document templates (toolkits) are provided totally
complimentary, free of charge to use as a starting point for ISO 9001:2015
compliance. These are the actual ISO 9001 documents currently in use for
compliance with ISO 9001:2015 requirements. As each business is
different, additional ISO 9001 documents or revisions would be required
to meet your organization’s specific needs, requirements, context, risk profile,
etc. If after reading through all of these documents, you feel like you still need
a consulting partner to help you develop your new ISO 9001 documents –
Contact Us. We’re always looking for interesting new clients and projects.
Internal issues
Final
Status
Date
Internal Issue Effects Action Result (Open/
(mm/dd/yy)
Closed/
NA)
External issues
Final
Status
Date
External Issue Effects Action Result (Open/
(mm/dd/yy)
Closed/
NA)
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Pest Analysis
Strength Weakness
Opportunities Threat
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Porter’s 5 Forces
2) Organization’s vision:
3) Organization’s mission:
4) Organization’s values:
5) Strategic Direction:
6) External issues:
7) Internal issues:
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Process definition
1) Name of Process:
2) Process Purpose:
3) Process objectives:
4) Process Owners:
5) Process input:
6) Process steps:
7) Process outputs:
8) Resources:
Divine tooling’s is committed to understand, meet & where possible exceed our customer
requirement through continual improvement of our process. We dedicate ourselves to deliver high
quality products on time and at most competitive price.
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy
rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated
initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete
Quality manual detailing procedures will be available on the premises for reference by any employee.
Azurecontracting’s Quality Policy
We are committed to providing customers with service of the highest possible level of quality. In
order to achieve this, we are continually improving processes, products and services, meeting and
exceeding customer satisfaction at all times. The implementation of the quality policy is the
responsibility of all staff members, with overall responsibility residing with the Board of Director. It
is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting
accountability for their own output.
Commitment:
Fully identify and conform to the needs of our customers, improving customer satisfaction.
Monitor and review our service provision and processes, identifying potential errors and
implementing the necessary actions to eliminate them.
Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
Forge partnerships with our suppliers and major players in the Private and Public Sectors to
ensure optimum business performance. We also ensure that our suppliers and partners that may
be used in the delivery of our services also comply with our quality philosophy and company
policies.
Achieving and maintaining a standard of excellence in the operation of our business.
Maintaining our reputation for honesty and integrity and ensuring that this is reflected
throughout the organisation.
Providing sufficient resources and equipment to ensure that we can operate to the documented
management system. The management system is based on the principles of ISO9001:2015, the
International Standard for Quality Management Systems.
Ensuring that our quality management system provides a framework for the management and
control of our activities for Quality, Environment and Health & Safety. It also assists in
establishing and reviewing strategic objectives for the company.
Ensuring that all company policies and procedures have the full support of senior management.
Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and
effective to the changing needs of our customers.
Continuous appraisal of our business to ensure that the quality of service we provide fully and
consistently meets our customers’ expectations and all current and impending legislative
requirements.
The effectiveness of our quality system is monitored by planned audits, management reviews
and customer satisfaction surveys to ensure quality service delivery
Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy
rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated
initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete
Quality manual detailing procedures will be available on the premises for reference by any employee.
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Job Responsibilities
1) Job Title:
2) Department:
3) Locations:
4) Report to:
6) General Description:
7) Responsibilities:
8) Minimum skills:
9) Minimum experience:
Risk Register
“Risk
Risk “Likelihood “Severity level Risk Evaluation Evaluatio
Responsibility Deadline
description (L)” (S)” (L * Mitigation date result
S)”
Opportunity Register
“Opportunity
Opportunity “Likelihood “Benefit Opportunity Evaluation
Factor Responsibility Deadline
description (L)” (B)” Pursuit Plan date
(L * B)”
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Quality Objective
Target /
Action Date
Quality Action Date for Measure Resources Reviewed
Item to Be of
Objective by Completion of required by
Taken review
Success
Change Log
Acceptance
Change Change Description Date Date
Requestor after risk Status Comments
No. Type of Change Submitted Approved
assessment
1 Department:
2 Position & Grade:
3 Qualification:
4 Experience:
5 Requirement:
Period in case of
7 : ______months ____days
Temporary
B) JUSTIFICATION :
Date:
H.O.D. Sign
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LIST OF MACHINES
Used
Sr.
Machine No. Name of the Machine started Capacity Make
No.
from
Calibration Schedule
Device Calibration
Next Calibration
Sr.No ID Description Calibration Frequency Done REMARKS
Due on (Date)
NO. on (Date)
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Lessons Learnt log
Recommendations
ID Date Entered By Subject Situation
& Comments
Communication Plan
Who When
Communications item what Who When
attends Format
DEPARTMENT:
VERIFIED
BY: Dept Head CHECKED BY: HR. IR & ADMIN
Venue : Time :
3
4
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3 Your superiors encouragement & delegation to you for doing present job
Remarks :-
1 to 3 = Poor
4 to 6 = Good
7 to 8 = Very Good
9 to 10 = Excellent
Department :- ______________
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Document Matrix
Document
Type
Document
Retention
Sr.No. Name and Location Responsibility Revision Protection Retrieval
Time
Identification (Soft/
Hard/
Both)
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VENDOR CODE
AS PER P.O. AS FINALISED REMARK
EXCISE DUTY
SALES TAX
PAYMENT TERMS
PRICE BASE
PACKING INSTR.
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR.
REVIEW POINTS DECISION REMARK
NO.
Others Points
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR.
DESIGN PERFORMANCE PRODUCT PERFORMANCE VALIDATED BY
NO.
Others Points
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CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR.
DESIGN OUTPUT DETAIL OF REVIEW REMARK
NO.
Others Points
3. Banker’s Name
8. List of machinery
CEO’s REMARKS –
APPROVED BY –
DATE
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PURCHASE ORDER
PURCHASE ORDER No. :
Date :
Please supply the under mentioned material / goods at our factory. Kindly write our purchase order
No on bills for processing of your bills.
TOTAL
Taxes As Applicable.
PAYMENT TERMS
TRANSPORTATION
DELIVERY:
Stock Register
Sr.No. OPENING RECEIVED TOTAL CONSUMPTION CLOSING RE
DATE REMARK
BALANCE QUANTITY QUANTITY / ISSUE BALANCE
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This agreement is made and entered effective as of the date shown above, by and between [AV
Dealer] and the customer, whose name and address is set forth above.
1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule.
If we or the manufacturer replace equipment that is under warranty with the same model number,
the replacement equipment will also be covered. Except for this type of replacement, no new or
additional equipment is covered by this agreement unless it is listed on an equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from
[AV Dealer] is covered by the manufacturer’s warranty. Replacement and repair of defective parts
is also covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in
good operating condition, the equipment itemized on such Equipment Schedule. Inspection and
maintenance of equipment will vary by the nature of the equipment, and is set forth on the
Equipment Schedule.
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer
Maintenance Agreements are to be prepaid for each maintenance period.
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this
agreement. If we cannot provide any maintenance service due to our fault, we will refund that
portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific
warranty. This agreement does not warrant any materials.
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV
DEALER] AND THE SOLE REMEDY OF THE CUSTOMER FOR DEFECTIVE
WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY
OR OTHER FORM OF ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the
Commencement date. This Agreement shall automatically renew for additional terms of one (1)
year each unless either You or We gives notice of cancellation in writing to the other at least thirty
(30) days prior to the expiration of the then current term. In the event of any such renewal period,
the maintenance fees You will pay during such period shall be as set forth above.
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided
for a quarterly service fee do not include:
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations,
glass breakage or damage, failure to follow user maintenance and operating instructions, or the
failure or results of failure of interconnected equipment not specified on an Equipment Schedule,
including, but not limited to, wiring, conduit, or voice or data transmission equipment or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes
or…………………………………
c.Services required because of service, inspection, or tampering with equipment by anyone other
than [AV Dealer].
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the
above, and the Customer requests [AV Dealer] to perform such service, the service will be provided
under section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer]
then current list price for any replacement parts necessary for the performance of service on
equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not
included in the service plan for equipment described on a specific Equipment Schedule, or for
which no Equipment Schedule has been completed. [AV Dealer] will use reasonable efforts to
provide such service at 90% of its then current and standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you
still do not pay, for an additional 10 days after that notice, We can terminate this agreement.
12. General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties
concerning any service provided by [AV Dealer] to the Customer, and no representation,
inducement, promises or agreements not embodied herein shall be of any force or effect.
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province
of Alberta, applicable to contract to be performed wholly within such province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF
THIS AGREEMENT.
___________________ ______________________
EQUIPMENT SCHEDULE:
NOTES:
◙ No nonconformity; stop.
◙ Issue Refund
Remark:
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PRE DISPATCH INSPECTION REPORT
Nonconforming Part Disposition
Tags
Production Plan and Status Report
Process Quality Plan
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Problem Analysis Report
CUSTOMER SATISFACTION SURVEY FORM
Annual Internal Audit Plan
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Published by preteshbiswas
Pretesh Biswas has wealth of qualifications and experience in providing results-
oriented solutions for your system development, training or auditing needs. He has
helped dozens of organizations in implementing effective management systems to a
number of standards. He provide a unique blend of specialized knowledge,
experience, tools and interactive skills to help you develop systems that not only get
certified, but also contribute to the bottom line. He has taught literally hundreds of
students over the past 5 years. He has experience in training at hundreds of
organizations in several industry sectors. His training is unique in that which can be
customized as to your management system and activities and deliver them at your
facility. This greatly accelerates the learning curve and application of the knowledge
acquired. He is now ex-Certification body lead auditor now working as consultancy
auditor. He has performed hundreds of audits in several industry sectors. As
consultancy auditor, he not just report findings, but provide value-added service in
recommending appropriate solutions. Experience Consultancy: He has helped over
100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000,
OHSAS 18001 and TS 16949 certification. Industries include automotive, metal
stamping and screw machine, fabrication, machining, assembly, Forging electrostatic
and chrome plating, heat-treating, coatings, glass, plastic and rubber products,
electrical and electronic equipment, assemblies & components, batteries, computer
hardware and software, printing, placement and Security help, warehousing and
distribution, repair facilities, consumer credit counseling agencies, banks, call
centers, etc. Training: He has delivered public and on-site quality management
training to over 1000 students. Courses include ISO/TS -RAB approved Lead
Auditor, Internal Auditing, Implementation, Documentation, as well as customized
ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has
conducted over 100 third party registration and surveillance audits and dozens of
gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the
manufacturing and service sectors. Other services: He has provided business
planning, restructuring, asset management, systems and process streamlining
services to a variety of manufacturing and service clients such as printing, plastics,
automotive, transportation and custom brokerage, warehousing and distribution,
electrical and electronics, trading, equipment leasing, etc. Education & professional
certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO
9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical
Engineering and is a MBA in Systems and Marketing. Prior to becoming a business
consultant 6 years ago, he has worked in several portfolios such as Marketing,
operations, production, Quality and customer care. He is also certified in Six Sigma
Black belt . View all posts by preteshbiswas
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IMS(EHS) Documents
IMS Manual (ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018)
Procedure for Identification and Evaluation of Environmental Aspects.
Procedure for Hazard Identification, Risk Assessment, And Determining Controls
Procedure for Identification Of Legal And Other Requirements
Procedure for Identification Of EHS Objectives, Targets, and Programs
Procedure for Resources, Roles, Responsibility, Accountability, and Authority.
Procedure for Competence, Training, and Awareness.
Procedure for Communication, Participation and Consultantation
Procedure for establishing Operational Control
Procedure for Emergency Preparedness And Response
Procedure for Emergency Preparedness And Response
Procedure for Evaluation of Compliance
Procedure for Incidents Investigation, Non-Conformity, and Corrective Action
EHS Guidelines For Contractors / Sub-Contractors & Service Providers
Emergency Preparedness Plan
Example of Format of Legal Register
EHS Documentation Template
OCP For operation of Canteen
OCP for Monitoring and Controlling of Spillages and leakages of all type of oil,
coolant, and water
OCP for Operation and Maintenance of ETP and STP
OCP for Mock Drill of Onsite Emergency Plan
OCP for Monitor and Maintain Fire Fighting Equipment and First aid kits
OCP for Housekeeping and Air Quality Monitoring
OCP for Transporters and Vehicle Owners
OCP for the Collection, Transportation, and Disposal of Garbage
OCP for Handling and Disposal of Grinding Dust
OCP for Handling, Storage, and Distribution of Diesel/ Furnace Oil
OCP for Handling And Disposal of Waste Oil
OCP of Handling, Transportation, and Disposal of Hazardous Waste
OCP for Storage and Disposal of Metallic Waste and Garbage
OCP for Use of Pesticide in Canteen and Other Areas
OCP for Security Activities
OCP for Control and Monitoring of Stationary Consumption
OCP for Compliance of Regulatory Requirements
OCP for Visitor Care
OCP for Segregation, Handling, and Disposal of Solid Waste
OCP for Controlling & Monitoring of Noise
OCP for monitoring and Control of Dust/ Fumes
OCP for use of Water
OCP for Machine Safety
OCP for Sanitary Maintenance
OCP for Disposal Of Garden Tools
OCP for Use of Compressed Air
OCP for Handling Of Materials
OCP of Monitoring And Controlling Of Spillages And Leakages Of All Type Of Oil,
Coolant, And Water
OCP for monitoring and control of Heat generated
OCP for Use Of Oil (furnace oil, Quenching oil, etc)
OCP for Operation & Maintenance Of DG SET
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