KEY & TAPESCRIPTS LISTENING B

SCRIPT LISTENING B

UNIT 1
File 1
Possible answers

1. The man is reading a newspaper on the porch

2. The man is holding something to read

3. The man is relaxing on the porch with a paper

4. Some information is being read in the paper

5. Some reading material is being looked at.

File 1-1
A. The man is leafing through the paper
B. The man is reading a story to another person
C. The paper is being folded in half
D. Some reading material is being examined
File 2
Gestures Examples Gestures Examples
People are looking toward the A man is watching the child
mountain. Watch draw a picture.
Look He is looking at items in a People are watching a music
display case. concert
They are looking through a Gaze at A man is gazing at the
microphone. scenery
The woman is checking
A man is viewing the beach
some information
View
Check She is checking her
They are viewing some slides. reflection
in the mirror

Read The man is reading a newspaper She is inspecting an item for

Inspect
(document). sale

Examine He is examining an X-ray image. Glance at Both of them are glancing

 at the screen
She is examining a patient The woman is staring at the
Stare at
window display
Review They are reviewing some
documents

File 3
1.

A. They are walking on the sidewalk

B. They are admiring an item in the window
C. They are carrying their luggage
D. They are heading into the store
2.

A. The boy is looking through the microscope

B. The boy is looking at a far-away object
C. The boy is inserting a dime into the machine
D. The boy is taking a photograph
3.

A. He is walking up the steps

B. He is opening the door

C. He is standing at the middle of the plaza

D. He is referring to a document

File 4
A. The man is looking for his bag
B. They’re waiting for their family
C. They’re ready to go on a picnic
D. They’re having a talk

File 5
Words Examples Words Examples
Talk/ The woman is talking to a Have (be The couple is having a
Speak customer. involved in) a conversation in a restaurant.
People are talking in the conversation/ The women are involved in a
 hallway. Chat conversation.
The man is speaking into the The children are chatting
microphone. with one another.
He is speaking to the hospital They are chatting on the
receptionist. steps.
They are having talk Address A man is addressing the
audience.

One man is addressing the

others.
Lecture/ The woman is giving to a class. Call/ Make a She is calling somebody on
Give a call her cell phone.
lecture A man is giving a lecture to the A woman is calling from
audience a public phone.
Deliver The man is delivering a speech. The man is making a call
(give/ from his desk.
make) a A child is giving a speech to the The woman is talking on the
speech rest of the class. phone.
He is talking on a public
phone.

File 6
1.

A. The man is ringing up the purchase

B. The woman is paying for an item

C. The man is talking about something

D. The woman is asking the man a question

2.

A. The panel is standing at the desk

B. The speaker is using a microphone

C. A member of the audience is asking a question

D. The audience is listening to the speaker

File 7
Possible answer:

1. The woman is leading a class

2. The students are listening to a lecture
3. The woman is pointing at something
4. The woman is delivering a speech
5. The woman is addressing the students
File 7-1
A. The woman is entering the classroom
B. The woman is trying to make a point
C. The students are about to take a seat in the room
D. The room is occupied at the moment
File 8
Gestures Examples Gestures Examples
He is carrying a basket full He is moving the travelers’
of items bags.
A waiter is carrying food to He is moving the
Carry the tables Move construction materials.
Some people are carrying They are moving a heavy
their bags object.
A woman is carrying a He is moving the
knapsack on her back wheelbarrow
Both of them are holding a The speaker is using a
pen in their right hand microphone
Hold A man is holding his He is using a public phone
drumsticks Use on the sidewalk
They are holding up their She is using a coffee
music stands machine
She is operating a sewing She is using a ladder to
Operate Machine. climb to the roof.
The fountain is in
operation at the moment.
Shake hands Some people are shaking Point The woman is pointing to
 Hands. something on a page.
They’re greeting each other The man is pointing at the
with a handshake door.
A man is pointing into the
distance.
People are enthusiastically The boy is touching the
clapping for the athletes Touch man’s head.
Applaud/
The audience is applauding She is touching her cheeks.
Clap for
the show
They are applauding the Hold A girl is holding a pen in
performers her right hand.
They are picking apples in A woman is stretching one
the orchard of her arms.
Pick One of them is picking up
his musical instrument Stretch
People are picking up some
merchandise
She is reaching for an item
Reach (for) on the shelf.
A child is reaching under
the vehicle

File 9
1.

A. He’s removing the machines.

B. He’s raking the falling leaves

C. He’s moving the wheelbarrow

D. He’s building a wall

2.

A. They’re walking on the beach

B. A woman is carrying a knapsack on her back

C. The place is busy with customers.

D. The floor is being polished.

3.

A. The man is using a tool

B. The man is digging a hole

C. The man is holding some dirt

D. The man is pushing a cart

4.

A. They’re moving a heavy object

B. They’re building a house

C. They’re sliding down a hill

D. They’re cutting down trees

File 10
Possible answer:

1. He is busy with his work

2. He is sitting at the computer
3. He is concentrating on his work
4. He is looking at the computer in front of him
5. Some work is being carried out in the office
File 10-1
A. He is sitting alone in the room
B. The table is being cleaned at the moment
C. There are some papers scattered on the table
D. The man is concentrating on his work
File 11
Possible answers

1. One woman is standing in front of the counter

2. The customer is being served at the moment
3. The cashier is attending to the customer
4. The people are facing each other in the store
5. They are standing across from each other
File 11-1
A. The people are shopping around the store
B. One woman is standing behind the counter
C. They are standing opposite each other
D. They are cashier is helping out a customer
File 12
Gestures Examples Gestures Examples
The conductor is standing One woman is leaning on the
on the platform. Lean other
There are some people The women are leaning against
Stand standing on the train. the lamp post
The women are standing The woman is resting at the
across from the men. bottom of the steps
The cashier is standing in The women are resting on the
front of the counter. Rest/ benches
They are all sitting around Relax There is a woman relaxing by
a conference table. the fountain
They are sitting with They are relaxing in the
their legs crossed. poolside chairs
One woman is sitting They are walking through the
across from the rest forest
There are passengers The girls are walking hand in
Sit/ Be sitting on the bus. hand
seated The people are seated in The woman is walking a dog
rows
Walk/
Some people are walking across
stroll
the street.
He is walking up the steps
They are walking on the
sidewalk
People are strolling along the
waterfront.

File 13
1.
A. One woman is sitting across from the rest

B. A man is entering the class

C. The people are sitting in a circle

D. The people are attending a business conference

2.

A. The women are resting on the benches

B. The women are walking pass the trees

C. The women are leaning against the lamp post

D. The women are involved in a conversation

3.

A. People are strolling along the waterfront

B. The building is surrounded by water

C. The lamp post is located next to the trees

D. Tourists are taking pictures of the cityscape

4.

A. The customers are rushing toward the door

B. Several seats are occupied

C. The tables are being set up

D. The people have just finished their meals

File 14
A. The man is climbing on the roof
B. The man is adjusting his cap
C. The man is wearing a protective mask
D. The man is scrubbing a tool
File 15
Words Examples Words Examples
Wear/ Have They are wearing protective Put on She is putting on her belt
~ on helmets
 She is wearing a cap and a One of them is putting on his
T-shirt jacket

She is wearing a short - A man is putting on his name

sleeve shirt tag
The man is wearing a stripe Try on She is trying on a new coat
shirt
He is wearing a glove A woman is trying on some
shoes
The man is wearing a Remove/ She is removing her hat
protective mask Take off
The people are all wearing He is removing his glasses
headsets
The man in the middle has She is taking off her earrings
casual attire on
The couple have sunglasses She is taking off her gloves
on
Be dressed They are dressed formally He is taking off his striped
sweater
The people are all dressed
in business clothes
The man is dressed in a
necktie

File 16
1.
A. They’re rearranging the shelves
B. They’re sorting the items by color
C. The woman is holding up a tie
D. The man is trying on a coat
2.
A. The children are running around the track
B. The athletes are listening to the coach
C. The players are dressed in uniform
D. The boys are resting on the field

File 17
A. The cars are lined up along the street

B. There is a fire hydrant next to the curb

C. The sidewalk is being paved

D. There are no pedestrians on the sidewalk

E. The fire hydrant is being set in front of the building

F. The street is very quiet

File 18
Words Examples Words Examples
Vehicle Each truck is parked alongside Aircraft The aircraft have been parked at
another truck. & Boat the airport.
Trucks have been parked next to Containers are being loaded into
the building the plane
A car has been placed on the The helicopters have landed on
truck. the grass.
The car has stopped at the gate.
The car door has been left open. There are several airplanes on the
runway
The cars are similar in The boats are tied up along the
appearance. water’s edge.
The vehicles have been raised A boat is about to pass under the
into the air. bridge

There is a car hold up to the Road & There are boats going under the
curb. Street bridge
The vehicle has been elevated There is a lot of traffic on the
for repairs. street.
Some bags have been loaded in The railroad tracks run alongside
the back of the vehicle the house.
 People are putting air into the The road curves into the distance
tires.
Bicycle Some bicycles are parked near The street is open to one - way
the staircase traffic only.
The bicycles have baskets in the There aren’t any cars on the road.
front.
Three bycicles have been left The road is being resurfaced
next to the tracks.

File 19
1.
A. Some bicycles are on display in front of the floor
B. There are some cyclists resting near the wall
C. The bicycles are leaning against the wall
D. People are putting air into the tires.
2.
A. Passengers are exiting the aircraft
B. The airplanes are coming into land
C. The flight crew is directing the passengers
D. Airplanes are at the terminal
2.
A. Boats are floating side by side in the habour
B. The stairway leads down the water
C. Canoes are arranged by size against the wall
D. Kayaks are placed upside down on the rack

File 20
A. The road is being resurfaced

B. The staircase is on one side of the building

C. They are riding through a parking area

D. She is looking for a parking space

File 21
Words Examples Words Examples
Building One of the buildings is House Each of the apartments has
larger than all of the others a balcony
There are buildings at the The house is at the bottom
foot of the lighthouse. of the hill
Flowers are blooming The house is made of
around the building. wood
There are buildings near the The house is surrounded
river. by a fence
Buildings overlook the The cabin has been
harbor. knocked down
Buildings are on both sides Houses surround the entire
of the street lake.
Window & The windows are arranged Bridge & A bridge is being built
Roof symmetrically Fountain over the river.
A window has been left The bridge is reflected in
open the river
The ………….. of the The bridge is being
buildings have windows. lowered
The roof is in need repair The bridge is arched
The roof of the house is The fountain is in
made of wood. operation.
Construction Some building materials are There is no water in the
piled up behind the vehicle fountain.
The building is being
painted
They are putting up a new
structure
The construction is in
progress
A fence is being demolished
The path is being paved with
bricks.
The concrete is being
 poured.

File 22
1.
A. There is an awning over the doorway
B. The benches are stacked on top of each other
C. Plants are being placed in front of the window
D. Lamps are on both sides of the door
2.
A. The buildings are the same in style
B. Cars are parked on both sides of the street
C. The of the buildings have window
D. The city streets are packed with people

File 23
A. People are shovelling the snow

B. The is a bench not being used

C. The ground has been covered with snow

D. The tree are being cut down

E. There is a big pile in front of the building

F. The tree has lost their leaves

File 24

Words Examples Words Examples

Park The park has various trees. Garden The fence completely
surrounds the garden
There is a plant between the Plants are climbing up the
benches fence
Some logs are piled on the A large tree is in the center
grass. of the garden
There are no trees on the The crops are being pulled
 lime up from the field
The trees have lost all their Mountain & The water is flowing over
leaves River the rocks.
Lake & There is a lake at the bottom The trees have been planted
Pond of the hill. in rows
Flowers are blooming along There is a mountain in the
the lake side background
There are two benches There is a lot of grass in the
beside the small pond. forest
Sea & The land near the seashore is There are many trees in the
Seashore fenced in. background
Many trees are lining the
beach
A ramp extends from the The river is flowing down
shore to the boat the mountain
The water in the harbour is Animal The dog is tied to a pole on
rough. the walkway
The birds are reflected in
the pond.
There are some ducks on
the water
The horse is walking along
the edge of the water.
A variety of birds are
gathered on the beach
The horse is pulling three
people in the carriage
A dog on a leash is walking
in the park

File 25
1.
A. One of the picnic benches is occupied
B. The people are waiting in the water
C. The water is rushing down the hill
D. A man is sunbathing near the water
2.
A. A fence is around the arch
B. Some rocks are scattered in the arch
C. The trees are being trimmed
D. Some logs are piled on the grass
3.
A. The fence completely surrounds the garden
B. A large tree is in the center of the garden

C. The grass is to to be cut

D. Plants are climbing up the fence
4.
A. A lamp post is next to the sign
B. A boat is being docked
C. Many trees line the water
D. The ferry is unloading the passengers
File 26
A. The shelves are filled with items

B. The shelfs are being stacked with products

C. The products are in plastic bags

D.The customers are purchasing the candies

E. The shelf at the bottom is empty

F. The largest plastic bags are on the upper shelfs

File 27
Store & Different kinds of bread Furniture & The table is located in
Product are laid out for sale. Appliance front of the sofa
Labels have been … The table is entirely
attached to the bottles covered with a table-
cloth
The items are displayed There is a rock under the
in the showcase chair.
 The bottles are stacked on Pillows are neatly
top of each other. arranged on the bed.
The cakes have been There are some folded
decorated blanket on the sofa.
Interior Pictures are hung the wall There is a television in
Decoration near the windows. the corner of the room.
There is a framed picture Various fruits are in the
next to the bookcase. refrigerator

A large flower Kitchen & The saucepans are

arrangement is on the Utensil arranged by size.
table.
There are candles above Some of the glassware is
the fireplace. broken.

The vases are filled with Cooking utensils are

flowers. hanging from a rack.
Door & There is a window above Pots and pans have been
Window the door. placed on the shelf.

The windows have been Lighting There is a lamp on the

covered Equipment left side of the bed.

All of the doors have A chandelier hangs over

been closed the table
The hall lights have all
been turned off
The lamp is suspended
over the table.

File 28
1.
A. The floor has been polished to a shine
B. There are candles above the fireplace.
C. The kitchen has been left unattended
D. There are centerpieces on the table.
2.
A. There is a TV set behind the sofa
B. There are some cushions on the table
C. There’s a bookcase on the floor
D. There are some folded blankets on the sofa
3.
A. The ladders are similar in style
B. The windows are being opened
C. There’s a painting on the wall
D. The bed’s being made
4.
A. Flowers are hanging from the wall
B. Price tags have been placed on each item
C. Items have been sorted on the shelves
D. The fruits have been placed on the floor
PRACTICE

1.
(A) The trees have been nearly trimmed
(B) There are trees on each side of the road
(C) There are many people taking a walk
(D) Some trees are without leaves
2.
(A) there is a man running a head of the vehicle
(B) The vehicle has stopped at a light
(C) The vehicle has stopped by the road.
(D) The road is being paved
 3.
(A) A terrace is being installed on a house
(B) The house is completely shaded by a tree
(C) The sign nearly reached the roof.
(D) The roof is being repaired

4.

(A) Some of the cars are parked along the sidewalk.

(B) Some people are waiting in line.
(C) Some of the vehicles are making a turn
(D) There is a street sign as tall as person.

5.

(A) The cars are all driving in the same direction.

(B) The trees are taller than most of the buildings

(C) The train is being boarded

(D) The train tracks pass between the buildings.

 6.
7.
(A) Sone ducks are floating on the water
(B) People are fishing in a boat
(C) A man is looking forward the lake
(D) A bridge extends into middlee of the water
8.
(A) The lot is being renovated
(B) A car is going out of the parking lot
(C) There is a car over the ramp
(B) Both bars are up to admit vehicles.

HOMEWORK
1.

A. A waiter is serving food to the guests

B. The people are preparing some food for a party
C. Some food has been laid out on the table
D. The people are at a buffet restaurant
E. They are throwing away the paper plates
2.

A. All the passengers have left the platform

B. The train has stopped between two stations
C. The people are waiting at the station
D. A train is pulling out the the station
E. Some people are waiting at the subway platform
3.

A. The woman is taking some cookies out of the oven

B. The woman is baking for some guests
C. Different kinds of cookies are laid out for sale
D. The cookies are still in the oven
E. She’s picking up the cookies from the tray
4.

A. The rack is being moved outside

B. The women are stocking the rack with cards
C. One woman is closely examining a card
D. They’re selecting a postcard from the rack
E. The woman are looking through some clothes on the rack
5.

A. They are performing on stage

B. They are about to pack up their musical instruments
C. Some people are playing music
D. The audience is applauding the performers
E. The people are purchasing some instruments
6.

A. They’re about to stand up from the bench

B. The woman are facing the man
C. They are waiting for the bus to arrive
D. The people are seated on the bench
E. They are sitting together side by side
7.

A. The women are looking at the same thing

B. The waiter has brought them their food
C. They are examining the menu
D. They have just finished their meal
E. The women are closely examining the menu
8.
A. The woman is painting a picture
B. The child is being photographed
C. The woman is looking through binoculars
D. The child is getting up from the chair
9.

A. She is hanging up a painting

B. She is looking at some pictures
C. She is posting a notice
D. She is leaning on the railing
10.

A. They are hiking in the mountains

B. They are cleaning the leaves off the street
C. They are walking on the sidewalk
D. They are crossing the street
11.

A. The tables are rectangular

B. People are seated around the tables
C. All of the seats are occupied
D. The room has been decorated with candles
12.

A. She is looking at something in the distance

B. She is waiting to get on a boat
C. The woman is enjoying boat ride
D. The woman is looking through the binoculars
E. The woman is climbing over the fence
13.

A. The woman is about to lie down in the grassy area

B. The woman is relaxing in the grassy area
C. She is taking a break after a long day’s work
D. She is enjoying herself while reading a book
E. She is trimming the grass in her backyard
MINI TEST PART I
1. C
2. B
3. A
4. D
5. A
6. D
Part 1
1.
(A) The man is wiping a fan
(B) The man is twisting a metal knob
(C) The man is washing a cup
(D) The man is drinking water
2.
(A) The woman is dressing a mannequin.
(B) The woman is looking at her reflection
(C) The woman is collecting some hangers
(D) The woman is putting away some merchandise.
3.
(A) One of the women is wearing a headset.
(B) One of the women is shaking hands with the man.
(C) They are posting a document on a notice board.
(D) They are working at different stations.
4.
(A) Textbooks are being distributed in a lecture hall
(B) Some people are giving a presentation.
(C) Some people are leaving an auditorium.
(D) A pen is being pointed at a page.
5.
(A) Some umbrellas are lined up side by side
(B) The grass is being cut in a field
(C) Some trees are growing between two seating areas.
(D) A tent is being broken down beside the woods.
6.
(A) A window frame of a house is being painted.
(B) A mailbox has fallen on the ground.
(C) A residential garage door has been raised.
(D) A railling has been erected near an entrance.

Unit 2 (edited)
File 1
Where was the company picnic held?
A. In April.
B. Refreshments will be provided.
C. At a park next to a lake.
File 2
Where should I put the extra
extension cords?

24
A. In the top drawer.
B. The deadline is strict.
C. After today’s meeting.
File 3
1. Across the ……………………………. 10. On the next …………………………….

street corner

2. Around the ……………………………. 11. Opposite the …………………………….

corner building

3. At the front ……………………………. 12. Over there …………………………….

counter

4. By the front ……………………………. 13. Straight down …………………………….

door to

5. From the ……………………………. 14. To the post …………………………….

main office office

6. In front of ……………………………. 15. In one’s mail …………………………….

the lobby box

7. Near the park ……………………………. 16. In the file …………………………….

cabinet

8. Next to the ……………………………. 17. On one’s desk …………………………….

hotel

9. On the first ……………………………. 18. At the top of …………………………….

floor the stairs

25
Check - up (file 4)

1. (A) Behind the building.

(B) Put them in storage.
2.
(A) I’m living in Seattle.
(B) To my hometown.
3.
(A) At 4 o’clock
(B) At the Ocean Hotel
4.
(A) To the left on the window
(B) It is displayed for sale
5.
(A) Anytime Monday through Friday
(B) Go around at the corner
6.
(A) Just leave it there
(B) That sounds great.
7.
(A) Helard did
(B) On my laptop
8.

26
 (A) I’ll be at the Super & Motel
(B) Wednesday is fine for me.
File 5
Who should I contact to rent an office
in this building?
A. Yes, I’ll update my contact list.
B. You can call Mr. Yamamoto.
C. The one in the financial center.
File 6
Who will be going to the exposition this year?
A. It was a good experience.
B. Several of our colleagues.
C. The beginning of the October.
File 7
1. Accountant …………………… 15. Accounting officer ………………………
……….. ……….
2. Assistant …………………… 16. Payroll department ………………………
……….
………..
3. Board of …………………… 17. Finance department ………………………
……….
directors ………..
4. Chief Executive …………………… 18. Purchasing ………………………
……….
officer ……….. department
5. Division Head …………………… 19. Human Resources ………………………
……….
……….. department
6. Editor …………………… 20. Personnel ………………………
……….
……….. department
7. Executive officer …………………… 21. Public Relations ………………………
……….
……….. department
8. Receptionist …………………… 22. Marketing ………………………
……….
……….. department
9. Representative …………………… 23. Overseas Division ………………………
……….

27
 ………..
10. Secretary …………………… 24. Customer Service ………………………
……….
……….. department
11. Security officer …………………… 25. Security ………………………
……….
………..
12. Senior director ……………………
………..
13. Supervisor ……………………
………..
14. Vice President ……………………
………..

Check - up (file 8)

1. (A) It’s an action movie

(B) I am not sure.
2. (A) It must have been John.
(B) We’re using that room to study in
3. (A) One term lasts four years.
(B) Probably the director.
4. (A) John is writing a novel now.
(B) Go to the best seller’s corner.
5. (A) You are.
(B) Everyone is attending

28
 6. (A) It’s hasn’t been decided yet.
(B) The next one starts tomorrow.
7. (A) I did it.
(B) I’m in seat 24B
8. (A) I can help
(B) He just finished.
File 9
When is the next performance of the City Dance Troupe?
A. This Saturday at eight P.M.
B. It was better than the last one.
C. It hasn’t yet.
File 10
When will our Internet service be working again?
A. No, I don’t use it often.
B. It should be fixed by noon.
C. Over by the copier.
File 11
1. Already ………………………… 11. Soon …………………………
… …
2. A week ago ………………………… 12. Sometim …………………………
… e next week …
3. Last week ………………………… 13. In about …………………………
… an hour …
4. A couple pf days ago ………………………… 14. Not for …………………………
… another hour …
5. A little while ago ………………………… 15. By the …………………………

29
 … end of this …
week
6. now ………………………… 16. any …………………………
… minute …
7. Right now ………………………… 17. Not until …………………………
… next week …
8. For now ………………………… 18. Right …………………………
…. after the ….
presentation
is ready
9. Often……………… ………………………… 19. When …………………………
….. …. the ….
construction
is completed
10. Regularly………… ………………………… 20. Soon, I …………………………
…. …. think ….

Check - up (file 12)

1. (A) Around this time last year.

(B) It’s not decided yet
2. (A) I’d say 10 at the latest.
(B) At the office.
3. (A) Not until next week.
(B) More than a year ago.

30
 4. (A) We’re still waiting for a box.
(B) It’s written on top of it.
5. (A) Everyone should have them already.
(B) Steve will give you the ID card.
6. (A) On the first of October.
(B) On the fifth floor.
7. (A) All the flights are delayed.
(B) Last Tuesday.
8. (A) I already finished the proposal.
(B) By the end of the month.
File 13
What did you think of my presentation?
A. No, not this time.
B. I was at another meeting.
C. Twenty pages long.
File 14
What’s the name of the new intern in the design department?
A. I think it’s Sammy, but I’m not sure.
B. We sent in the blueprint
Yes, I enjoyed the internship.

31
Check - up (file 15)

1. (A) We open at 9 and close at 5

(B) We’re open every day except Sundays.
2. (A) Take the subway.
(B) We’re taking the bus there.
3. (A) 15 dollars for a full-size sedan.
(B) Sorry, but no cars are available.
4. (A) In front of the subway station.
(B) Around one o’clock I think.
5. (A) You need to turn it in soon.
(B) You are overqualified.
6. (A) It’s our newest product
(B) A week from tomorrrow.
7. (A) I was on the other line with a client.
(B) I always get up at 7 a.m
8. (A) The flight took over ten hours
(B) I had some business to take care of.

PRACTICE:
Exercise 1:

32
a.
Question 1: (file 16)

Question with WHERE (1)

A STEP
Possible answers
1. It’s being held in Room 12.
2. Go and ask at the information desk
3. I’m sorry, but it has been canceled.
4. It will be held in this room at one.
Recognising incorrect options
(A) Check out the main conference room.
(B) Our sales have been dropping lately
(C) Go with John. He knows where it is.
(D) I went there, and it was pretty good.
(E) No, I can’t make it today.

33
Question 2: (file 17)

Questions with WHERE (2)

A STEP
Possible answers
1. Put it by the window
2. Let’s see how it looks over by the sofa
3. Please take it to the staff lounge
4. Just put it anywhere in the next room
Recognising incorrect options
(A) Try the upstairs shop
(B) Take it to the reception area.
(C) We really could use a plant or two
(D) No, I didn’t put it there.
(E) Place it next to the door.

34
Question 3 (file 18)

Questions with WHERE (3)

A STEP
Possible answers
1. Right next to Kristine.
2. Let’s take a look at the seating chart
3. He told me he wanted to be placed next to Sophia
4. He won’t be coming to the dinner party.
Recognising incorrect options
(A) He will not be coming.
(B) Actually, he has already eaten.
(C) I placed him next to Mr. Park
(D) He seems to be managing it quite well
(E) We are planning to throw him a farewell party

35
Question 4 (file 19)

Questions with WHERE (4)

A STEP
Possible answers
1. She’s from a little town called Orillia
2. I’m not sure. Why don’t you ask her yourself?
3. Actually, I was curious about that, too.
4. Well, I know that she is not from me.
Recognising incorrect options
(A) Why don’t we take her along?
(B) She grew up in the next town
(C) I believe she ‘s from another country
(D) She’s from where Lisa is from
(E) She said she will be be here soon.

b.

36
Question 1: (file 20)

Questions with WHEN (1)

A STEP
Possible answers
1. As soon as I get this done first
2. Actually, he’ll be coming to pick it up
3. I’m thinking of doing that after lunch.
4. I already sent it in the morning.
Recognising incorrect options
(A) In a minute
(B) I will refer it to him.
(C) The contracts are in my desk drawer
(D) After I come back from the meeting
(E) I’ll try to contact him later.

37
Question 2 (file 21):

Questions with WHEN (2)

A STEP
Possible answers
1. She should have been here already
2. Ten minutes ago, but I think she is being delayed because of the rain
3. Three o’clock, but she’s usually a bit early
4. I’m not sure. Let me give her a call and find out.
Recognising incorrect options
(A) I can’t show it to you tomorrow
(B) She is supposed to be here in ten minutes
(C) She called and said she can’t make it today
(D) Yes, she’s expecting a full house today
(E) She should be walking in any minute now

38
Question 3 (FILE 22)

Questions with WHEN (What time…?)

A STEP
Possible answers
1. This afternoon, but it got rescheduled
2. I made an appointment for tomorrow at noon
3. I have not made any arrangements yet
4. I’ll be seeing him today at three o’clock
Recognising incorrect options
(A) I’ll set it up for you
(B) To get my six-month check –up
(C) It is set for two o’clock tomorrow
(D) I had to postpone it until next Friday
(E) To get some medicine for my cold

39
Question 4: (file 23)

Questions with WHEN (5)

Possible answers
1. This Tuesday at the earliest
2. I heard that they will be here early next week
3. I’ll ask Jane to chek the schedule
4. I have not heard anything about that yet
Recognising incorrect options
(A) They went out of town recently
(B) I heard they’l l be here this evening
(C) Probably in the next town
(D) Actually, they’re here already
(E) Yes, he can speak Japanese fluently.
c.

40
Question 1: (file 24)

Questions with WHO (1)

Possible answers
1. Lenny Parks, our general manager
2. John Connors is scheduled to make the speech
3. I believe it’s a guest from one of our branch officers
4. The last time I checked it was Tim Burrows.
Recognising incorrect options
(A) The presentation starts at 8 p.m
(B) Because he is a great speaker.
(C) Why don’t we go right after work?
(D) I believe it’s Lester Thomas
(E) I’m not sure. Let’s go and find out

41
Question 2 (file 25)

Questions with WHO (2)

Possible answers
1. A firm from out of town
2. I’m not sure, but Jerry knows something about it
3. I believe it was a man from this neighborhood
4. I didn’t know there were any inquiries about that.
Recognising incorrect options
(A) Let’s go across the road
(B) Thank you very much
(C) As far as I know, no one has
(D) There is still a lot left there
(E) Actually, there were several inquiries

42
Question 3: (file 26)

Questions with WHO (3)

Possible answers
1. It has not been decided yet
2. It’s a toss-up between Jeff and Eric
3. How would you like to do it?
4. The managers are discussing it right now.
Recognising incorrect options
(A) I’m thinking of asking Peggy to do it
(B) Let’s go and busy the present today
(C) I will not be able to make it today
(D) There is a good chance that I will be doing it
(E) To get something for the boss’s birthday.

43
Question 4: (File 27)

Question with WHO (4)

Possible answers
1. I think Jack is familiar with the work
2. We should ask Janet to give us a hand
3. Maybe David is not very busy right now
4. Why don’t we ask Jill if she has some free time?
Recognising incorrect options
(A) Well, let me ask around the office
(B) The new project is almost finished
(C) They should arrive very soon
(D) The project is supposed to take a week
(E) Your best bet is to speak to Dan in the Accounting Department
d.

44
Question 1 (file 28)

Questions with WHAT (1)

Possible answers
1. I’m not sure yet
2. I might be going to New York
3. I’ll be busy catching up on some work
4. I’ll most likely spend time with family
Recognising incorrect options
(A) During this weekend
(B) I’m thinking of checking out a movie
(C) I’ll be at home doing some housework
(D) It will be on Saturday
(E) Yes, I will go over it again today

45
Question 2: (file 29)

Questions with WHAT (2)

Possible answers
1. The steak dinner
2. I’m not sure. What are you going to have
3. I’m just going to have the salad
4. Today’s special looks great
Recognising incorrect options
(A) I’m going to have it here for you
(B) This chicken salad looks good
(C) I think I’ll try the daily special
(D) Let’s go there later this evening
(E) The more, the better

46
Question 3: (file 30)

Questions with WHAT (3)

Possible answers
1. He said I will be promoted next month
2. He mostly talked about the upcoming sales campaign
3. He tried to encourage me to work harder
4. He wants me to head the next project
Recognising incorrect options
(A) His office is down this corridor
(B) He didn’t say that to me
(C) He asked me to drive him to the airport today
(D) Let’s go and talk to him right now
(E) The meeting did not last very long

47
Question 4: (file 31)

Questions with WHAT (4)

Possible answers
1. I heard the event is formal
2. Just wear what you have on today
3. I think a suit and a tie would be suitable, don’t you?
4. Why don’t you wear the new jacket you bought last week?
Recognising incorrect options
(A) That suit looks really good on you
(B) How about wearing the new outfit you got?
(C) The party is going to be held right here in this room
(D) Just put on anything you want
(E) A party of seven for six o’clock, please.

Exercise 2:

48
WHERE (File 32)

1. Where can I find winter gloves?

(A) In the sportswear section
(B) No, I couldn’t find it yet
(C) It’s twenty dollars
2. Where should I put this weekly report?
(A) John will report it
(B) Yes, Michael is in charge of that
(C) At a store called Good Will
3. Where do we usually purchase our office equipment?
(A) 30 days at best
(B) Yes, Michael is in charge of that
(C) At a store called Good Will
4. Where are the pictures you brought?
(A) About three weeks
(B) My co-workers
(C) On my desk
5. Where should I put Ms. Stone’s suitcase?
(A) Yes, you should
(B) In her office
(C) In an hour

49
6. Where has the accounting staff been all afternoon?
(A) I placed it in your drawer
(B) Maybe at the weekly meeting
(C) Not until this afternoon
7. Where can I find a projector for tomorrow’s meeting?
(A) The next project will be decided tomorrow
(B) There is one in the supply room
(C) No, Mr. Klyman will make a presentation at the meeting

8. ..
9. Where is the convention going to be held next year?
(A) The convention was very informative
(B) It has not been decided yet
(C) Yes, they expect more participant next year
10. Could you tell me where a flower shop is around here?
(A) There is one down the street
(B) Sorry, but I don’t like flowers too much

50
 (C) No, it’s located at the intersection
WHEN (file 33)

1. When did your boss accept your cost reduction proposal?

(A) I put it in the mailbox
(B) It will cost more in five years
(C) Two days ago
2. When did the board approve the change in the benefits policy?
(A) No, he didn’t say okay
(B) Sometime last week
(C) Because the policy has been changed a lot
3. When did the bank say your mortgage application has been approved?
(A) She said the application has been rejected
(B) They didn’t mention the date
(C) I will approve it soon
4. When does the company plan to hire new employees?
(A) For sensior positions
(B) In about a month
(C) At the job fair

51
5. When did Ms. Olson send this fax to Hong Kong?
(A) At about five o’clock
(B) Four pages
(C) She took a ten p.m flight
6. When they start to install the new computers?
(A) You should restart your computer
(B) They will be here tomorrow
(C) My computer was upgraded last month
7. When will report be ready?
(A) I should have it for you in an hour
(B) Don’t worry. I’m ready to go now
(C) It’s more comolicated than I expected
8. When do you expect the executives to return from their field trip?
(A) The boss is away on vacation for three days
(B) I was told that they had a great time
(C) Before the end of the day at the latest

52
9. When was the last time you drove to work?
(A) Because I usually take the subway to work.
(B) A week ago. Why?
(C) I arrived here at nine o’clock this morning
10. When can you come to repair the photocopier?
(A) Yes, I can
(B) After three p.m
(C) At the repair shop

53
WHO (file 34)

1. Who left these message on my desk?

(A) The District Manager, I guess
(B) Not until next week
(C) To notify you of today’s agenda
2. Who was chosen as the new partner?
(A) Living – Home Uptown, Inc.
(B) I bet he can’t
(C) Yes, they said they would.
3. Who do you think will be chosen to lead the Accounting Department?
(A) It’s a bit difficult to read
(B) Pick me up at seven
(C) It will be Lauren Kim
4. Who is suitable for the new position?
(A) The new shirt really suits you
(B) I’d like to recommend Edith
(C) I prefer the old one

54
5. Who should I contact to order office supplies?
(A) We need copy paper
(B) Yes, he made the order
(C) I will order them for you

6. Who calculator is that on the desk?

(A) Andrew calculated the figures
(B) It belongs to David
(C) The data proved accurate
7. Who’s using the phone right now?
(A) No, it is not useful
(B) Your assistant
(C) To call my friend
8. Who were you talkin to at the seminar yesterday?
(A) The speeches were great
(B) Yes, the seminar was very impressive

55
 (C) A manager from my old job
9. Who is Ms. Leon going to select as her assistant?
(A) Yes, she was selected as a secretary.
(B) One of the new employees
(C) Because we’re short-handed now

10. Who’s taking your place while you’re on holiday?

(A) I’m thinking of going to the beach
(B) Then we’ll have to find a new place for it
(C) Thomas promised me he would
MIX (file 35)
1. A 6. B
2. B 7. C
3. A 8. C
4. B 9. C
5. A 10. B

56
1. How soon will you know whether the car will be on sale?
(A) My assistant is bringing me the information right now
(B) Yes, the sale will continue through the weekend
(C) I don’t know how to fix the car
2. What city did you grow up in?
(A) That’s been many years ago, but it still feets like yesterday
(B) On the south side of Chicago, but that was a long time ago
(C) I just go back from an incredible vacation in New York City
3. Why did you congratulate your colleague?
(A) She just received a special promotion
(B) Yes, she was very motivated
(C) At the awards banquet
4. What time are we going to the stadium?
(A) The game will last two hours
(B) We will leave right after lunch
(C) Yes, I’m a big sports fan

57
5. How much of a discount applies to this refrigerator?
(A) You can get 30% off
(B) It’s $300
(C) That’s a real bargain
6. Why wasn’t I notified of the changes in plan?
(A) Not until next week
(B) J just found out about it myself
(C) You’re very kind. Thank you.
7. How did you do on your math test you were studying for?
(A) I studied all day for three days
(B) No, I majored in economics.
(C) I think I did well
8. Why was the delivery delayed?
(A) No, they delivered it
(B) For about two hours
(C) The heavy traffic slowed it down.

58
 9. What did you do with the twenty- dollar gift certificate?
(A) The certification is no longer valid
(B) The gift was expensive
(C) I gave it to my daughter yesterday
10. Why don’t you e-mail your order directly to the store manager?
(A) On the main street
(B) I want to, but he didn’t tell me his address
(C) The store is open until 10 p.m

HOMEWORK (file 36)

7.A 16.A 25.C
8.C 17.C 26.B
9.C 18.B 27.A
10.B 19.B 28.C
11.C 20.B 29.B
12.B 21.C 30.B
13.A 22.A 31.C
14.B 23.A
15.C 24.B
7. How many people are we expecting for our performances on Sunday?

A. 100 for each show.

B. They’ll be here at 8.

C. We’ve performed it many times.

59
8. Brad, can you set up the dining room for a dinner?

A. Yes, it was delicious.

B. Not particularly.

C. Sure, in a bit.

9. Who moved the boxes from the front door?

A. I’m sure it’s in the back room.

B. I’ll do it right after the snow stops.

C. I saw Issac doing it this morning.

10. My medical check-up is at 4:40, but I won’t finish work until 5 today.

A. At Queens Hospital.

B. That’s a problem.

C. You need to make sure you’re qualified.

11. Would you prefer to rent a sedan or a larger vehicle?

A. I’ve run out of gas.

B. The rental fee is negotiable.

C. We require a van to fit everyone.

12. Why has our director been out of the office all morning?

A. Around seven o’clock.

B. She’s attending a workshop.

C. Yes, your directions were useful.

13. Does the cleaning service send us monthly bills?

A. Yes, on the 1st.

B. It’s fine to pay with a credit card.

60
C. I spent $50 last month.

14. When do you want me to restock the shelves?

A. No, I think it is on the bottom shelf.

B. Before taking your lunch break.

C. In the storage room.

15. How often do you go to Tokyo on business trips?

A. It’s an event occurring in Tokyo.

B. An agent will plan the trip.

C. We no longer have a branch in that city.

16. Who should I submit my employment application to?

A. The woman behind the reception desk.

B. You should include a resume and cover letter.

C. The position won’t be vacant for another two weeks.

17. Why don’t we ask the baker to recommend a high quality bread flour?

A. No, we’ve already arrived.

B. I bought some cakes.

C. Yes, that would be helpful.

18. Would you organize the museum’s charity luncheon?

A. We received a generous donation.

B. It would be my pleasure.

C. No, I don’t need a ride.

19. You’ve reserved your seat for the concert already, haven’t you?

A. I should be ready by 6 P.M.

61
B. I’m going to do it now.

C. No, it’ll be my first time playing there.

20. What is the company’s reason for recalling the vehicle?

A. No, I didn’t receive a full refund.

B. Consumers are reporting faulty brakes.

C. They should be brought back to the store.

21. The conference on business strategies is going to be postponed.

A. Across from the convention center.

B. That strategy was very effective.

C. Oh, I didn’t know that.

22. Where did you put our flight tickets to Vancouver?

A. I left them in my desk drawer.

B. We need to hurry to catch the flight.

C. I made a reservation this morning.

23. Didn’t the guests in Suite 234 request room service?

A. The kitchen staff will know.

B. They have checked in.

C. It’s bigger than I had expected.

24. Which shirts are currently on sale?

A. Yes, 75 percent off.

B. All of the ones on this rack.

C. Let’s go shopping at the Riverton Mall.

25. Why do you want to return this table?

62
A. Thanks. I’ll exchange it later.

B. My turn is coming up next.

C. It’s too big for my living room.

26. I’ve decided which apartment I’m going to lease when I move to Madrid.

A. I knew you were unhappy with your landlord.

B. Great, that’s one major decision.

C. They’re trying to sell their house.

27. When will we leave for the company picnic?

A. At 10:45 this morning.

B. I went to work yesterday.

C. At the Central Park subway station.

28. Should we stay at the beach or head back to the hotel?

A. Some extra beach towels.

B. OK, if you’re done swimming.

C. Let’s relax here a bit longer.

29. Hasn’t the technician fixed our network yet?

A. We met him at the networking event.

B. No, he’s still working on it.

C. I’m glad we solved it together.

30. Do you know who the woman delivering the welcome address is?

A. Yes, it was delivered to my home last week.

B. Her name is Kate Wong, the event organizer.

C. I think it’s on Seventeenth Street.

63
31. The Boston Herald reports that the Eastwood Public Library is closed for renovations.

A. Have you completed the report.

B. I have to renew my card next month.

C. Really? When will it reopen?

64
UNIT 3.
File 1
How many days do we have to organize the convention?
A. There are three hundred brochures.
B. Don’t worry, it’s later than last year.
C. We’ll choose the cheapest one.
File 2
How do you turn the packaging machine on?
A. Next to the storage area.
B. Push the green button.
C. No, I haven’t seen her.
File 3
1. Flight …………………………… 8. Turn off ……………………………

2. Machine …………………………… 9. Press ……………………………

3. Business trip …………………………… 10. Attend tham dự

4. Inspection kiểm tra 11. Get to ……………………………

5. Presentation …………………………… 12. Commute đi lại

6. Proposal …………………………… 13. handle ……………………………

7. Plan kế hoạch

65
Check - up (file 4)

1. (A) I love blue jeans

(B) they’re comfortable
2. (A) It is too difficult
(B) It’s going slowly
3. (A) 3 years ago
(B) We just moved in
4. (A) I have three more
(B) It’s this Friday
5. (A) I’ll need a least two more days
(B) I worked on it for three hours
6. (A) Let’s finish this section first
(B) I’m taking a vacation next week
7. (A) My boss is Lucy Reynolds
(B) Early this month
8. (A) I am not positive about that
(B) You’re doing fine right now

66
File 5
Why are you transferring to the San Francisco branch?
A. To be closer to my family.
B. Probably in February.
Yes, it’s been for a while.

File 6
Why didn’t you take the bus today?
A. Outside my apartment.
B. Because Wendy drove me.
A three-day workshop.
File 7
1. Look for …………………………… 6. transfer ……………………………

2. renovation sự cải cách 7. confirm xác nhận

3. direction sự chỉ dẫn 8. submit nộp

4. invoice …………………………… 9. late ……………………………

5. delay …………………………… 10. early ……………………………

67
Check - up: ((file 8)

1. (A) I wear them only for reading

(B) I need a new pair of glasses
2. (A) Because she really likes the group
(B) she just bought tickets last night
3. (A) the supplies are running low
(B) everyone works in this office
4. (A) We had a great time there
(B) Because the weather was not nice
5. (A) Mr. Glenn is the company manager
(B) I just filed the request
6. (A) The repairman is working hard
(B) They’re still waiting for a part
7. (A) because he needs to go there
(B) I already have
8. (A) we were more organized
(B) We made huge profits from it

68
File 9
Would you like me to bring you another soft drink?
A. That’s Ok, I don’t want one.
B. No, that’s the first time I’ve heard it.
C. The dinner reservation’s at eight.
File 10
Did you hear the news about the merger?
A. A small construction firm.
B. No, was it announced?
C. He’s a department head.

Check - up (file 11)

1. (A) I’m having steak for dinner

(B) I’d love to, but I have other plans
2. (A) It start in a few minutes
(B) Yes, you can count on it
3. (A) Sure, if I can finish this report by then
(B) I love classical music!

69
 4. (A) Yes, I do
(B) Sure, is that all?
5. (A) I’d appreciate that
(B) I don’t have enough time
6. (A) Just a few regarding the colors
(B) we are changing everything
7. (A) No, I just got here.
(B) I don’t usually surf the Net.
8. (A) He’s such a nice person.
(B0 Yes, he really deserved it.
File 12
Can you give me a tour of property on Thursday?
A. An empty corner lot.
B. Leave the door open.
C. Let me check my calendar.
File13
Shouldn’t our food have been served by now?
A. It was delicious.
B. Yes, the service is rather slow tonight.
C. I’ll order the tomato pasta.
Check - up (file 14)
1. Why don’t you buy a new suit for the presentation?
A. Did you win the award?
B. Hmm…I’ll follow your advice.
C. It’ll suit your company’s needs.
2. Why don’t we take a tour of the house?
A. No, I already saw this exhibit.
B. Sure, I’d like to take a look too.
C. Because the tenant will be moving out soon.
3. Should we hire a new employee to handle this project?
A. Yes, we’ll need help.
B. Turn the handle.
C. A little higher, please.
4. Shouldn’t we inform our customers of the policy change soon?

70
A. Yes, it’s custom furniture.
B. That was my application form.
C. I’ll let them know.
5. Why don’t we send the parcel express?
A. It still won’t arrive in time.
B. Throughout the press conference.
C. They deliver supplies to your doorstep.
PRACTICE
Exercise 1:
a.

Question 1 (file 15)

Questions with HOW (1)

Possible answers
1. For as long as I could remember
2. Roughly two years
3. She started in 2007
4. She was here before I got here

Recognising incorrect options

(A) She works closely with Jack

(B) For about a year now.

71
 (C) At the Accounting Department
(D) Yes, she works in my department
(E) She’s only been here a month

Question 2 (file 16)

Question with HOW (2)

Possi ble answers
1. I ‘d say another week or so
2. I’ll let your know in a few days
3. I really don’t have a clue
4. Probably another couple more days

Recognising incorrect options

(A) It depends on how fast we get started on it
(B) As soon as the general manager approves it
(C) The program is expected to be sucessful
(D) I’d say around a month or so
(E) Let’s think about it more later

72
Question 3 (file 17)

Questions with HOW(3)

Question ansewers
1. I know the manager at the shop
2. They were having a sale
3. I got an employee discount
4. I found this amazing little shop near my place

Recognising incorrect options

(A) The deal is final

(B) Yes, it suits you fine
(C) The store near my place was having a grand opening sale
(D) We should reduce our prices to complete with them
(E) I’ll place the order after I come back from lunch

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Question 4 (file 18)

Questions with HOW (4)

Possible answers
1. the receptionist told me
2. I received an email from the boss
3. I read a notice on the bulletin board
4. Everyone in the office knows about it

Recognising incorrect options

(A) Sarah called me last night and told me

(B) Okay I will let him know when I see him
(C) By booking the flight ticket early
(D) Yes, I really need to do something different
(E) I bumped into Jeff, and he told me
b.

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Question 1: (file 19)

Questions with WHY (1)

Possible answers
1. The parts we nees have not arrived yet
2. Some of the drivers called in sick today
3. Your guess is as good as mine
4. The warehouse people packed the wrong goods

Recognising incorrect options

(A) The shipment is filled with our latest products

(B) The warehouse workers forgot all about the order
(C) The post office is going to close soon
(D) There were some problems at the warehouse
(E) Probably until next Wednesday

75
Question 2: (file 20)

Questions with WHY (2)

Possible answers
1. They apparently are working out some last minute details
2. I’m not sure. I’ll go and find out what’s going on.
3. I think the contract was signed this morning
4. Dave apparently is not happy with the pricing

Regcognising incorrect options

(A) It depends on what kind of deal it is

(B) Rob is going to work on it soon
(C) I heard it’s going to take a few more days
(D) Actually, the contract was signed yesterday
(E) This deal is going to be the biggest ever.

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Question 3: (file 21)

Questions with WHY (3)

Possible answers
1. I’m expecting an overseas call this morning
2. I have an early meeting this morning
3. Ms. Owens asked me to come in early
4. There was no traffic on the road today

Recognising incorrect options

(A) I need to catch up on some work

(B) Sorry. I can’t come back early today
(C) I’ll try to be there by three today
(D) Yes, I can come in tomorrow
(E) My meeting with aclient this morning got canceled

77
Question 4 (file 22)

Questions with WHY (5)

Possible answers
1. he called and said he wouldn’t be able to make it today
2. He was feeling a bit under the weather
3. He had to run an errand for Mr. Smith
4. He is away on a business trip this week

Recognising incorrect options

(A) He’s at home in bed today

(B) He may be able to show it to me later
(C) I think it’s being held in the main conference room
(D) He was rather early, wasn’t he?
(E) I’m not sure. Why don’t we call and ask him?
c.

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Question 1: (file 23)

Yes/No Questions with BE

Possible answers
1. Yes, we discussed it during this morning’s meeting
2. No, I have not been informed about it yet
3. Are you kidding? What new policy?
4. Yes, Mr Jackson told me last night

Recognising incorrect options

(A) Yes, I read about it in the company booklet

(B) Sorry, but I have some company this evening
(C) I will let you know later this afternoon
(D) No, I’m not familiar with it
(E) Of course. I will talk to the company president.

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Question 2: (file 24)

Yes/No Questions with HAVE/HAS (Present perfect) (1)

Possible answers
1. No, it’s her day off today
2. She’s in her office right now
3. She stepped out to get some coffee
4. She’s away on a business trip this week

Recognising incorrect options

(A) The office downstairs

(B) Yes, she should be around here somewhere
(C) Sorry,but I have not seen her today
(D) Sure, she’s in the conference room right now
(E) Let’s go and talk to her later

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Question 3: (file 25)

Possible answers
1. Yes, I overheard him saying that to the general manager
2. Yes, he apparently has a lot of confidence in him
3. Yes, he thinks lan has what it takes to do the job
4. Yes, that’s what I was told

Recognising incorrect options

(A) Lan has been working here for a year now

(B) He said he will be able to finish it on time
(C) Well, I’m not sure, but I really hope lan will be able to pull it off
(D) Well, let’s see if we can get in contact with him
(E) I guess so. That’s why he sent lan to close the deal, right?

d.

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Question 1: (file 27)

Questions with CAN (1)

Possible answers
1. Of course. I’ll call you a porter right away
2. Sure, where do you want me to take them?
3. No problem. Just leave them here, and I will get the bellboy to take them to your room
4. I’m sorry, but I have to take off right now.

Recognising incorrect options

(A) Thank you, but I will be fine

(B) Of course. I will be right with you
(C) Yes, that will be very helpful. Thank you.
(D) Yes, can you do that for me?
(E) If it’s not too much of a bother.

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Question 2: (file 28)

Questions with CAN (2)

Possible answers

1. I’m sorry, but I’m not going there today

2. What would you like me to say to him?
3. Yes, I think I could do that for you
4. All right, but what is that you want me to talk to him about

Recognising incorrect options

(A) That is great. He’s a great speaker

(B) Is there anything particular you want me to talk to him about?
(C) Sure, I think I can manage that
(D) No, the meeting starts after that
(E) I’m sorry, but I have to take off right after the conference.

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Question 3: (file 29)

WHY DON’T YOU…? (1)

Possible answers

1. I think I’m going to need more time than that

2. Actually, I’ve already made up my mind
3. I’ll do better than that. I’ll call you before lunch today
4. Tell you what. I’ll talk to my manager and call you this afternoon .

Recognising incorrect options

(A) You are going to have to give me more time

(B) All right. The answer you gave is correct
(C) Sure, let’s get together sometime this week
(D) Okay, I’ll swing by your office this afternoon

84
 (E) Actually, I don’t know how to get to your office.

Question 4: (file 30)

How about…? (1)

Possible answers

1. All right. It’s been a while since I last saw a movie.

2. Sorry. I’m going away this weekend
3. Sure, let’s check out the theater in the new mall
4. Actually, I’d prefer checking out the new museum

Recognising incorrect optión

(A) All right. That would be very nice

(B) Do you have a particular flick in mind?
(C) Yes, it was a very good movie
(D) He is one of my favorite actors
(E) I will be moving this Saturday

Exercise 2:

85
HOW (FILE 31)

Check up Test

1. How many people have signed up for the seminar so far?

(A) Wednesday would be good
(B) Just thirty five
(C) Thanks for inviting me
2. How does Nielson spell his name
(A) That’s what I’m talking about.
(B) Kate spilt the milk
(C) N-I-E-L-S-O-N
3. How was it possible for you to assemble what DVD player so fast?
(A) It comes with a remote control
(B) It will make it possible
(C) Pedro helped me with it

86
4. How much is the package tour to South Africa?
(A) It comes to two hundred and fifty dollars
(B) It includes airfare
(C) At the airport

5. How many applicants applied for the position?

(A) Send your cover letter by e-mail
(B) The position has already been filled
(C) Eight people have sent in resumes
6. How is the book you bought the other day?
(A) He is doing fine
(B) It’s a page turner

87
 (C) I booked it already
7. How long is the trip?
(A) To the moutains
(B) About two weeks
(C) About ten centimeters long
8. How can I register for the course?
(A) I have to consider it first
(B) Yes, it’s due today
(C) Fill out a form

9. How did you get to the seminar?

(A) I rented a car
(B) It was held at the Plaza Hotel
(C) Actually, it was boring
10. How much rent do you pay each month?
(A) I got a six month lease
(B) I own the house
(C) Seven hundred dollars

88
WHY (file 32)

1. Why is the bank closed?

(A) I heard there is a strike on
(B) It’s a waste of money
(C) Yes, right across from the public library
2. Why didn’t you call me last night?
(A) Yes, I made a call
(B) I think it will be tomorrow
(C) I was very busy working on a project
3. Why has the factory stopped operating the assembly line?
(A) It’s disappointing me
(B) We have worked for 30 years
(C) It wasn’t profitable
4. Why was the delivery delayed?
(A) No, they delivered it
(B) For about two hours
(C) The heavy traffic slowed it down

89
5. Why are visitors not allowed on the site?
(A) For safety reasons
(B) It was allowed before
(C) The site is for the new laboratory
6. Why do you prefer to use a guide?
(A) I’ll guide you around the city if you’d like
(B) I find it much more convenient
(C) Actually, I could use a reference book
7. Why did you purchase the more expensive cassette recorder?
(A) No, I didn’t
(B) It has more functions
(C) The recorder can be bought at any electronics store
8. Why didn’t you show up at the reception for our new clients?
(A) Something urgent came up at the company
(B) No, I saw him there last night
(C) I thought it was a very successful show

90
9. Why didn’t you tell me about the change made in the contract?
(A) I didn’t know about it either
(B) After I check with the manager
(C) Thanks for telling me about it
10. Did they ever say why the delivery was late?
(A) It was due to bad weather
(B) On May 25th
(C) Interest rates are so high these days

91
YES/NO QUESTIONS (FILE 33)

1. Do your language courses end soon?

(A) Yes, in a couple of days
(B) Chinese and French
(C) You have to register by tomorrow
2. Is there an express bus to Chicago?
(A) Yes, there is one every hour
(B) No, the press wasn’t operating
(C) I’m here to attend a seminar
3. Have you seen the folder that was sitting on my desk?
(A) No, I believe he is older
(B) Yes, I filed it in the cabinet
(C) No, I didn’t see you there
4. Am I doing something wrong?
(A) It’s the wrong way

92
 (B) Yes, everything’s okay
(C) No, you’re doing fine

5. Did you pay the bills with cash yesterday?

(A) I was charged fifty dollars
(B) No, I paid with my credit card
(C) No, I’d like to cash this check

6. Did you enjoy yourself at the housewarming party last night?

(A) I had a great time there
(B) We need some miscellaneous items for the party
(C) Actually, I’m not feeling well
7. Has the team followed up the suggestion mentioned at the last meeting?
(A) Yes, I followed him all day

93
 (B) Great, I thought you would
(C) Yes, everyone’s doing their part
8. Are you going to hire temporary workers to get this project finished by the deadline?
(A) Because we’re behind schedule
(B) I wish we could, but we don’t have the budget for it
(C) No, they’re all regular employees

REQUEST & SUGGESTIONS (FILE 34)

1. Do you mind if I close the door?

(A) Not at all
(B) If you could read my mind
(C) I didn’t close the door
2. Would you like me to help you with the boxes?
(A) Yes, it’s in the warehouse
(B) Thanks, but I can manage
(C) No, he wasn’t helpful

94
3. Why don’t we select newspapers before we place an ad?
(A) I saw them in the classified ads
(B) I need some printer paper
(C) That’s a good idea
4. How about having some ice cream after lunch?
(A) Treat me to lunch
(B) That sounds good
(C) Dinner is on me
5. How about taking the subway to the bus terminal?
(A) About twenty dollars
(B) That’s a good idea
(C) I didn’t take it

6. Can you review this report for me please?

(A) It was too short
(B) Yes, I reported it to the manager
(C) Sure, I’ll check it this afternoon
7. Would you like to go to a show with me this weekend?
(A) Sure, I would love to

95
 (B) No, she didn’t show up
(C) Yes, I went there
8. Why don’t you bring the documents with you when you come tomorrow?
(A) Yes, I think that would save us some time
(B) The documentary is on televison tonight
(C) I will be arriving tomorrow morning

HOMEWORK
7.C 16.C 25.C

8.B 17.B 26.B

9.A 18.C 27.A

10.A 19.C 28.C

11.A 20.A 29.C

12.C 21.C 30.A

13.C 22.C 31.C

14.B 23.A

15.C 24.B

7. Whose eyeglasses are these?

A. A new prescription.

B. Classes are held weekly.

C. They look like Mira’s.

8. When will Unit 23 be vacated?

A. A lease for a rental space.

B. The tenant moved out yesterday.

C. In that apartment complex.

96
9. Where can I find a restaurant nearby?

A. Washburn Café is at the end of the block.

B. Just for a quick bite to eat.

C. I was able to find my liense.

10. You work at Riley Industries, don’t you?

A. That’s correct.

B. Her shift will be starting soon.

C. No, I don’t have those tools.

11. Who told you about this art festival?

A. One of my coworkers.

B. It runs pretty late.

C. My art teacher is from Spain.

12. Where will actress Marie Lawson be signing autographs?

A. She appeared in a television drama.

B. You can write your name here.

C. At the Guthrie Theater.

13. Will you place an event program on each chair?

A. Dr. Delahanty’s sitting in this row.

B. The event was in Rome.

C. I can do it in a minute.

14. Has Mr. Harrison forwarded you the memo about holiday bonuses?

A. No, he never asked about the costumes.

97
B. I just receive it.

C. It’ll be shut down over the holidays.

15. The speech was very informative, don’t you think so?

A. I’m giving one at 5 P.M.

B. When will it most likely start?

C. The lecturer was quite knowledgeable.

16. Is Crystal Spa still in business?

A. Some of these business cards.

B. We’re here until June 24.

C. You’ll have to check its Web site.

17. This budget report seems to have some numerical errors.

A. He works at a pharmaceutical company.

B. Can you point them out to me?

C. I’m having a problem with my phone.

18. Haven’t you already thrown out the garbage?

A. An updated recycling policy.

B. Park it in the garage.

C. Only half of it.

19. The path to Mount Cape is this way.

A. He’s heading our way.

B. With my hiking gear.

C. Are you positive about that?

20. What materials have been prepared for the trade fair?

98
A. Someone else is handling that.

B. The fares are reasonable.

C. Yes, a booth has been reserved.

21. How often are performance reviews held?

A. Hold on. I’ll give you a tour.

B. The counters are washed every day.

C. Usually once per year.

22. Which assignment should I prioritize next?

A. Before I get home.

B. I agree. You should.

C. Please edit this press release.

23. The lounge area is located on the ground floor, isn’t it?

A. Yes, down the hall from the elevator.

B. No, the floors have been mopped.

C. The lounge is spacious.

24. Why are you returning this monitor?

A. Keep monitoring the situation.

B. I’m interested in something larger.

C. Whenever you get back.

25. When will the company merger be officially announced?

A. I have a question about the new regulation.

B. With another manufacturing firm.

99
C. At the shareholder meeting.

26. Does this cruise ship feature live entertainment?

A. It’s an entertaining radio program.

B. This pamphlet should say.

C. Passengers require boarding passes.

27. The spare bedroom needs to be cleaned out.

A. Have James give you a hand.

B. A double mattress.

C. The kitchen looks clean to me.

28. Would you rather keep your reward points, or use them for a room upgrade?

A. Well, the banquet was rather long.

B. Both resorts have views of the mountains.

C. I’ll save them for my next visit.

29. I can put in some overtime this evening.

A. Go ahead and set them here.

B. Patrick offered to make some desserts.

C. Let’s discuss the matter later this afternoon.

30. Would you like some milk in your tea as well?

A. I ordered coffee.

B. We provide tea and snacks to clients.

C. I don’t like the new menus.

31. How will we transport the furniture to the new office?

100
A. Let’s meet near the exit.

B. They tested out the same chairs.

C. It comes fully furnished.

101
Unit 4
File 1
That Indian restaurant is big for our annual party
A. They don’t have a private dining room.
B. A direct flight to India.
Can I get you some more rice?

File 2
I don’t think we can afford to start the store renovations yet.
A. That’s not what Susan said.
B. Yes, it’s attracting more customers.
C. The product display areas.
Check - up (file 3)

1. (A) It came out last year

(B) yes, that was hilarious
2. (A) I go there every Sunday
(B) yes, it’s right behind it
3. (A) I have full coverage
(B) Neither am I

102
 4. (A) You should go to a doctor
(B) What did the doctor say?
5. (A) Maybe you’re right
(B) The road is under construction
6. (A) But let’s buy tickets online to make sure
(B) The afternoon shows always cost less
7. (A) I just signed the rental contract
(B) It’s going to be a big change
8. (A) Wasn’t it due today?
(B) Yes, it’s a little windy in here.

File 4
You didn’t leave your mobile phone on the train, did you?
A. It’s 555-9126.
B. A ticket to Amsterdam.
C. No, I have it right here.

File 5
Didn’t the clients say they’d prefer a tour to factory today?
A. A job application.
B. Their schedule is already full.
C. It’s a new building.

Check - up (file 6)

1. (A) Yes, his work is really satisfying

103
 (B) I think his name is Tom
2. (A) That’s the second time it’s happened
(B) I’m sorry, but I thought it was important
3. (A) No, I have a previous engagement
(B) They never finish early
4. (A) I didn’t get promoted either
(B) At least I think our team deserves an incentive

104
Check - up (file 7)

1. (A) I’m not looking for a job

(B) Yes, they are
2. (A) He’s always so busy
(B) Actually, that was him on the phone
3. (A) No, tow years from now
(B) Where can I get it renewed?
4. (A) I am afraid so
(B) We need to keep costs down

File 8
Is Maria going to present the sales report, or are you doing it?
A. We’re doing it together.
B. It’s on sale today.
C. In a couple of weeks.

File 9
Is there a computer available to use while mine is being repaired?
A. Isn’t it in two hours?
B. Michael’s not using his today.
C. Some updated software.

105
Check - up (file 10):

1. (A) We arrived on the train

(B) I am going to fly there
2. (A) Yes, I am
(B) I really should be there
3. (A) We mostly communicate by phone
(B) I forgot my email address
4. (A) We can’t afford to delay
(B) It hasn’t been taken care of yet
5. (A) Miss Smith types faster than everyone
(B) Ask Henry. He has time this afternoon

6. (A) Is it bugging you? I’ll turn it off

106
 (B) It’s not very interesting
7. (A) I’d like the special
(B) We are ready
8. (A) I am going there to pick it up
(B) The mechanic wants too much money

PRACTICE
Exercise 1:

a. Statement

Question 1: (file 11)

Statements (10

Possible answers

1. What about his overseas trip?

2. I thought he had to meet a client that day
3. What made him decide to do that?
4. That’s good. I really want all the staff to attend

Recognising incorrect options

107
 (A) Actually, next Friday would be good for me
(B) I guess his meeting with his client got canceled
(C) Does that mean he will not be going away?
(D) No, the meeting will be held next Monday
(E) Sure, I will be there with John

Question 2 (file 12)

Possible answers

1. I know. I caught some, too.

2. You’d better get John to read it over again then.
3. Didn’t you ask Susan to proofread it?
4. We’d better go over it again then.

Recognising incorrect options

(A) I know. It seems to happen that way

(B) Check and see what’s in it
(C) We’d better read it over and get them corrected
(D) Yes, he makes a lot of mistakes
(E) Get Sarah to proofread it then

108
Question 3 (file 13)

Possible answers

1. Yes, I think I will do just that

2. You know, maybe you’re right
3. Let’s just not come here anymore
4. Do you think I should do that?

Recognising incorrect options

(A) You know. That’s exactly what I will do

(B) Actually, he complains all the time
(C) I think I will come back here later
(D) That’s exactly what I said to him
(E) I don’t want to manage this place

109
Question 4 (file 14)

Possible answers

1. Don’t worry. We still have plenty of time

2. Actually, we have until next Monday
3. I know, and that doesn’t give us much time to prepare
4. That means we have four days to review the situation

Regconising incorrect options

(A) I guess we’d better get working then

(B) Actually, I can’t make it this Friday
(C) Do you think there is enough time to do that?
(D) The work is not going to last that long
(E) I think the project is going to be a success

b. Tag/Negative questions

110
Question 1: (file 15)

Possible answers

1. No, Mr. Harris does

2. Yes, but he is doing a poor job
3. I believe Terry took over a while ago
4. Yes, he has been doing that for a while now

Regconising incorrect options

(A) He handed it in this morning

(B) No, he does not complain much anymore
(C) I think you are talking about Mr. Brown
(D) He did, but Ross took over a few weeks ago
(E) Let’s go and check it our later

111
Question 2: (file 16)

Possible answers

1. No, I have mine with me

2. Yes, it is. Thank you
3. No, that’s Joshua Payne’s phone
4. Oops. I can’t believe I left it there

Recognising incorrect options

(A) I’m not sure what the meeting is going to be about

(B) Wait until the meeting starts
(C) No, I don’t need to make a call right now
(D) Thank you. I was looking for it
(E) No, that is not mine

112
Question 3 (file 17)

Negative Questions

Possible answers

1. Sorry, but already have plans today

2. What do you feel like watching?
3. Sorry. I’m going to a football game tonight
4. All right. That sounds like a fun thing to do

Recognising incorrect options

(A) Is anyone else going?

(B) I’d like to, but I can’t today
(C) Sure, I’m feeling amazing today
(D) How would you like to sit next to me there?
(E) This evening is not good for me

113
Question 4: (file 18)

Possible answers

1. yes, they’re in the same price range

2. No, the one on the left is a much more expensive one
3. Yes, but I can show you a car that is much more affordable
4. Yes, they are. Would you like to take one out for a test drive?

Recognising incorrect options

(A) it’s not worth that much

(B) one of the vehicles is mine
(C) no, the one on the right is more expensive
(D) sure, I will go and check the price for you
(E) yes, but the one on the left comes with more options

c. Alternative questions

114
Question 1: (file 19)

Alternative questions

Possible answers

1. I’ll take both, please

2. I’ll just have some milk instead
3. Neither. I take mine black
4. I’m sorry, but do you have any tea instead?

Reconising incorrect options

(A) I would like that very much

(B) Sorry. I can’t today
(C) I’d like some milk with a teaspoonful of sugar
(D) Yes, I would love some

115
(E) I’ll just have mine black, please

116
Question 2: (file 20)

Alternative questions

Possible answers

1. You can leave it on the table here

2. Please give that to the receptionist
3. Let me ask Mr.Lee and see where it should go.
4. Actually, that belongs to John. Please take it to his office

Recognising incorrect options

(A) Just put it wherever you want

(B) No, I don’t think the store is open
(C) Sure, I will take care of it in a minute
(D) We store all the boxes there

117
Exercise 2:

STATEMENT (file 21)

1. It might be strange to you, but you awfully familiar

(A) Yes, she is acting a bit strange
(B) My family watched a horror movie together
(C) That’s what I was thinking. Have we met?
2. I’m considering signing up for the Society of Computer Engineers
(A) Yes, the IT training courses were worth taking
(B) The computer industry is picking uo nowadays
(C) It might do some good in making a career move
3. That’s the dealer where I got my brand-new car
(A) I know they give better deals than at any other shop
(B) They have a special weekend rental rate
(C) Yes, mine is a sedan

118
4. Just give our office a ring when you return to arrange an appointment
(A) Try the jewelry shop at the corner
(B) Yes, that’s nice to hear
(C) All right then, again, what was your number?
5. The Service Department fell short of operators for the upcoming holiday season
(A) Yes, they will be closed for the holidays
(B) Yes, the Service Department was still operational
(C) So, I’ve already posted a temporary job opening in the classifieds
6. I try to eat less when I am on a tight schedule
(A) Yes, I saw that too on a diet program
(B) I also get drowsy if u have a big meal
(C) The restaurant is so crowded whenever I go there

119
7. Let’s take a quick look at these documents prior to the meeting
(A) Good thinking. I want it to be well organized
(B) Yes, the meeting was proceeding very quickly
(C) Sorry, I didn’t bring my glasses
8. Let’s postpone our plans for the weekend until the weather report is confirmed
(A) Oh, is there still a chance of rain?
(B) No, I’m afraid not
(C) When was it put off
9. I’m going out for a light lunch after reviewing this paper
(A) When did he leave?
(B) He can come with us
(C) I’ll catch up with you at the café
10. The sign ahead is really confusing

120
 (A) Yes, your signature is really complicated
(B) At the corner of Hudson Street
(C) Then I’ll give you directions from now on

TAG QUESTIONS (file 22)

1. We haven’t hired a new technician yet, have we?

(A) No, you have to reach a bit higher
(B) No, do you have someone in mind?
(C) He works in the high-tech industry
2. You haven’t bumped into Steve by any chance, have you?
(A) He was sorting mail in the next room
(B) No, I didn’t feel like riding things there
(C) It was just a bumper to bumper accident
3. David is not to be seen in this lab from tomorrow, is he?
(A) No, he took a job offer at Wesley
(B) Let’s wrap up this meeting here
(C) Yes, he has an appointment tomorrow

121
4. The new branch office will be relocated in China, won’t it?
(A) No, our head office is located in Beijing
(B) Friday at the earliest
(C) Yes, the demand for our services is increasing there
5. It’s a bit chilly outside, don’t you think?
(A) Yes, I guess it’ll soon be winter
(B) I am not sure whether he will like this chilli sauce
(C) Yes, that chilli dog was really spicy
6. The item in the package was broken during the shipping and handling, wasn’t it?
(A) The samples are packed and ready to be shipped out
(B) Yes, and since you’re insured, you’ll be reimbursed
(C) No, we haven’t received it yet

122
7. You placed the order for the fax paper I asked for, didn’t you?
(A) Yes, I placed the paper in front of the tax machine
(B) Certainly, right after you left
(C) In chronological order
8. The meeting is set for tomorrow, isn’t?
(A) To meet with client
(B) Actually, it’s been postponed until Friday
(C) No, I think there are two sets
9. It’s supposed to shower today, isn’t?
(A) No, we had no water to take a shower
(B) No, I haven’t seen him around
(C) But the weather forecast is usually wrong, right?
10. We’re placed a request for the new machine tools, haven’t we?
(A) Yes, there is a good place to put those tools
(B) It’s about time we get it derivered
(C) I am not sure where to put it

123
NEGATIVE QUESTIONS (file 23)

1. Aren’t you ready to go grab something to eat with us?

(A) Yes, I was there with a client
(B) To the Chiniese restaurant
(C) It all depends on who’s paying
2. Haven’t you already turned in your applicantion form?
(A) Unfortunately, his applicantion has been turned down
(B) Yes, I am applying to the Marketing department
(C) No, I’m still working on it
3. Aren’t we going to launch our new promotional campaign in August?
(A) Yes, but first we need to hear from the director
(B) Congratulation!
(C) To Burbon Street
4. Hasn’t the managerial position been filled yet?
(A) The manager asker for a deposit of $50

124
 (B) Yes, the manager will be replaced
(C) Someone has already started on Monday

5. Isn’t the new discount store open for business yet?

(A) Yes, is was drastically marked down
(B) We still have one hour to shop
(C) Not until next week
6. Doesn’t Mr Klein come back to work next week?
(A) No, he called in sick this morning
(B) Yes, I will take over
(C) No, he quit and has already received his severance pay
7. Shouldn’t you put in more time to consider this proposal?
(A) It’s not my call
(B) The application is not due yet

125
 (C) We’re expecting well over 100
8. Don’t you feel a bit nervous right before making a big presentation?
(A) Yes, but I am sure I can handle it
(B) No, I was really depressed with the result
(C) The location is the ground floor of the Star Convention Hall

9. Wasn’t Roy Evan’s last performance well received by the audience?

(A) Yes, it’s on the first page of every newspaper.
(B) We invited a lot of guests
(C) It all depends on the situation
10. Couldn’t we just go out fishing today?
(A) Do you have a license for it?
(B) No, we don’t serve fish
(C) I am good at all kinds of sports

126
ALTERNATIVE QUESTION (file 24)

1. Do you want to meet Saturday or Sunday?

(A) Yes, we meet every weekend
(B) Because I’m very busy this weekend
(C) Sunday sounds fine
2. Should we hire new employees for the Accounting Department or the Shipping
Department?
(A) I think the Accounting Department is severely shorthanded
(B) We hire new staff from the employment egency
(C) Yes, the shipment just went out
3. Has Carol signed the contract, or is she still checking the terms?
(A) I heard she accepted all the conditions
(B) I think the contract is not good in the long term
(C) Yes, she sent it yesterday

127
4. Will we depart for the airport early in the morning, or in the afternoon?
(A) I have a plane to catch at five
(B) We’ll leave right after lunch
(C) We’d better take the subway to get there
5. Are you going to live in company housing, or are you planning to rent an apartment near
the company?
(A) Actually, I can’t afford to rent an apartment
(B) I’m interested in moving to another department
(C) I already applied for the company
6. Would you like to book a morning flight or an afternoon one?
(A) Yes, it is a newly released book
(B) I want to get an early start
(C) Twice a day

128
 7. Do you prefer one or two sugars in your coffee?
(A) No sugar, please
(B) I usually have a cup of coffee in the morning
(C) There are enough copies
8. Do you want me to pick up a video before or after we eat?
(A) Yes, you should pick up the food
(B) I think I could wait until after
(C) I already saw the video

HOMEWORK
7.A 16.C 25.C

8.A 17.A 26.B

9.C 18.B 27.C

10.A 19.B 28.A

11.B 20.C 29.B

12.B 21.B 30.B

13.C 22.B 31.C

14.C 23.A

15.A 24.C

7. What food do you want to eat for dinner tonight?

A. Something spicy.

B. He usually eats pizza on Tuesdays.

C. Yes, I like that restaurant.

8. Could you please e-mail me the analysis?

A. Can I send it in an hour?

B. Because it’s not finished yet.

129
C. Only twelve pages.

9. Who owns that blue minivan parked across the street?

A. Parking is free on weekends.

B. From the motor show last month.

C. That would be me.

10. When is the press conference going to get underway?

A. Once the mayor arrives.

B. The deadline was yesterday.

C. In the building’s central lobby.

11. Would you like to go to the international film festival with me?

A. The tickets are 30 dollars per day.

B. I can’t, unless I finish my project early.

C. The movie’s subtitles weren’t very accurate or natural.

12. Which television program will the CEO be appearing on this evening?

A. I prefer listening to the radio to watching TV.

B. It’s called Finance Today.

C. I think the topic is very appealing.

13. The C34 tablet is scheduled to launch in June.

A. Can their appointment be rescheduled?

B. She will fix my computer today.

C. I believe it will be very popular.

14. Did the technical assistant ever meet with you?

130
A. Some technical support.

B. Sure, I’ll help you.

C. Not yet.

15. Isn’t Alice transferring to the New Orleans branch?

A. That’s what I’ve heard.

B. She knows his extension number.

C. Yes, I’d appreciate that.

16. When is our connecting flight going to begin boarding?

A. I’ll inform the board members.

B. We left in at the gate.

C. At 11:45 A.M.

17. You finished writing your speech for the shareholders meeting, didn’t you?

A. I still need to revise it.

B. I’m not sure everyone heard me.

C. He’s giving a speech this year.

18. Are Patrick and Dennis coming to the company fundraiser?

A. No, they haven’t gotten a receipt.

B. It’s unlikely, since they’re busy planning another event.

C. I think they’re getting raises.

19. Who is in charge of the hiring process for the new sales manager?

A. Ms. Foster expected a much higher price.

B. It hasn’t been decided yet.

131
C. Your application has been approved.

20. Will Jeff be going to the annual artists’ convention in Seattle?

A. It’s at the Belleville Hall.

B. The presentation was very informative.

C. No, not this year.

21. There seems to be something wrong with the printer.

A. No, it’s over there in the corner.

B. I’ll take a look at it.

C. I have the document.

22. Where is the best place to buy a suit and tie for my job interview next week?

A. For a graduation ceremony tomorrow.

B. There’s a store on East Street.

C. That one looks really great on you.

23. Why is Dr. Flanders late for my appointment?

A. He is examining another patient.

B. After I complete medical school.

C. Sorry, I’ll be late for the meeting.

24. How long have you had your cell phone?

A. I got a call from my manager.

B. Yes, I’ve lived here for a long time.

C. I purchased it earlier this year.

25. Are you still searching for a gym, or have you found one you like?

A. Both options sound great.

132
B. I gained 10 kilograms since last year.

C. Unfortunately, I’m still looking.

26. When will the holiday party take place?

A. It’s going to be quite a celebration.

B. The last week of December.

C. At a hotel near our office.

27. Where are the blueprints for the shopping center we’re designing?

A. Actually, it’s from an online shopping mall.

B. I agree with your plan.

C. One of the other architects might know.

28. I just noticed that my passport will expire at the beginning of February.

A. Make sure you renew it before you go to Spain.

B. It’s located just past the courthouse.

C. She arrived in Virginia in January.

29. Weren’t customers notified about the increase in subscription rates?

A. Sales decreased by over 10 percent.

B. I’m curious about that as well.

C. This is the latest edition.

30. What made you decide to become a veterinarian?

A. I would like to be a doctor.

B. I love working with animals.

C. It took about eight years.

31. But I thought the sketches for the new fashion line were finished.

133
A. Try them on before making a decision.

B. We’ve been selling them for quite a while.

C. Well, they’ll be done tomorrow.

MINI TEST PART 2

7. C 23. B

8. A 24. B

9. C 25. C

10. B 26. C

11. C 27. A

12. A 28. C

13. A 29. A

14. C 30. B

15. B 31. B

16. B

17. C

18. B

19. A

20. A

21. C

22. A

134
7. Who represented our firm at the recent expo?

A. It was held in Chicago.

B. Mr. Dawkins will be going.

C. The head of the marketing department.

8. You’re going to the welcoming party for the new interns, right?

A. Everyone from our team will be there,

B. I’m glad it has been going well.

C. I sent out invitations last week.

9. What problem are you having with the cash machine?

A. We accept checks too.

B. The maintenance person has one.

C. My debit card was rejected.

10. Hasn’t Ben decided on a vacation destination?

A. No, we stayed in Brisbane.

B. I don’t believe so.

C. A vacation package.

11. Jamie, would you schedule me an appointment with the director?

A. Yes, let me draw you a map.

B. Your reservation was canceled.

C. I’ll get on it right away.

12. You have this shirt also available in small, don’t you?

A. Actually, that size is sold out.

B. I often visit this mall.

135
C. The red dress is cheaper.

13. When will the acquisition be announced?

A. Not for another week.

B. The merger was very profitable.

C I start the position tomorrow.

14. Is someone sitting here, or can I take this chair?

A. I’ve been there before.

B. It will take about an hour.

C. My friend is using it, I’m afraid.

15. Who’s receiving the Employee of the Month Award?

A. Later this evening.

B. Mr. Kenichi, most likely.

C. Just forward them to me.

16. Why don’t you buy an extra monitor for your computer?

A. I already bought tickets for that.

B. I’d like that, but my budget is too tight.

C. That sounds like a good bargain.

17. Did we get the results from last week’s audit?

A. You’re right. It’s pretty odd.

B. Yes, it’s occurring in the auditorium.

C. We’ll receive them later today.

18. When did Amit originally establish his business?

A. The store opens at 8 A.M.

136
B. A little over two years ago.

C. Just around the corner.

19. Which of these briefcases should I buy?

A. They’re both very nice.

B. Yes, to replace my old one.

C. Thanks. I got them online.

20. Which applicant do you think we should hire?

A. It depends on the interview results.

B. Several people have applied for the position.

C. The company is opening a new branch.

21. Everyone seemed to enjoy the gathering last night.

A. At George’s house in the country.

B. A reservation for three nights.

C. Yes, they had a good time.

22. Why don’t we take a 10-minute coffee break?

A. Can you wait half an hour?

B. He has been coughing all day.

C. About two days ago.

23. A customer accidentally left her purse at the register.

A. You can sign up online.

B. Place it under the counter for now.

C. There are some on the display rack.

24. How did everything go at the real estate convention in Shanghai?

A. Property values remain the same.

137
B. I made some business connections.

C. Near the downtown convention center.

25. Should we rearrange the layout of the shop?

A. This is her favorite boutique.

B. Yes, a few of them.

C. I’d rather not.

26. Why aren’t the salespeople at their desks?

A. Let’s have the sales team help.

B. Some additional telemarkerers.

C. They are in the conference room.

27. Landscapers are going to plant rose bushes out front this morning.

A. Why wasn’t I informed sooner?

B. Yesterday afternoon.

C. The gardening course has a fee.

28. Haven’t you already been accepted to a college?

A. Here are your course materials.

B. Yes, it’s been filled out.

C. Quite a few, actually.

29. Beginning next month, all personnel will be required to use security badges.

A. We’d better notify the employees soon then.

B. The president is obligated to attend.

C. State safety regulations.

30. Aren’t our subscription levels continuing to increase?

138
A. You have to refill your prescription.

B. According to the head accountant.

C. I’m continuing to review applications.

31. What did the manufacturer do when you asked for a refund?

A. One of the warehouses at the factory.

B. They accommodated my request.

C. We changed the return policy.

UNIT 5
File 1
1. All right. Let me get you a pair of these sneakers one size smaller from the back room. I’m
sure that we have some in stock today.

2. Michelle, could you get me the medical chart for this morning’s patients? I want to look
them over before they arrive.

3. All right, let me get this straight. You are saying that you would like this package to arrive
in Hong Kong within 24 hours, right?

File 2
Jobs Signal words/phrases
Building spector Inspection; office building; safety requirement
Computer technician Technology department; Update some software
Office worker Data entry; office supplies; File cabinet
Designer Interior design company; Designing a Web site
Job applicant Resume; Position; Be interested in; Portfolio; Interview
Reporter Story; Newspaper; Be printed; Deadline; Edition
Author Bookstore; Review; Copy
Professor Research project; Be present at/attend a seminar
Restaurant manager/ Cafeteria; Food container; Tray; A bowl of soup; Kitchen; Dessert
waiter/ waitress

139
Property manager/ Property; Location; Space
real estate agent Rental brochure; Accommodate; Rent
Receptionist Room Reservation; Book; Single room
Appointment; Reschedule;
Sales person/ sales New product; Supply; Demonstration; Show
representative Credit card; Check book; Sales strategy; Discounted Price
In stock
Bus driver/ taxi Take; Route; Where would you like to go?
driver Could you drive me to…
Musician Play; Club; Stage Area; Sound check; Perform; Performance
Photographer Photograph; Poster; Studio

File 3
1. Cindy, the guest table three need more napkin right away. Could you take some to them? I
have to go into the kitchen and get them their meals

2. This automobile comes with full options, and it gets great mileage per gallon as well.
And the best thing about it is that you get a 3 - year - free service check for buying it now.
1. The cost of the weekend rental for this midsized vehicle is $99.00. that’s fifty dollars off
the regular rate. This special also includes insurance on the vehicles well as 400 miles for the
entire weekend.
file 4
Q: Who is getting the gasoline?

1. John was looking at the heater earlier and said it was out of gas. He got Mike to go and buy
from the nearby gas station. He should be back anytime now.

2. Ken was going to get the gas, but he is expecting Mr. Shaw any minitues now, so he asked
Eric to get it on his way back from Jack’s place.

3. John is in the meeting room with Ms. Sanchez, so I asked Ron to go and pick up the gas
earlier. Is there anything I can help you. In the meantime, Mr. Miller?

File 5
Who is going to pick up Jennifer?

140
1. Hello, Ms. Thompson. This is Lisa Stewart, Mr. Shaw’s assistant. I was asked to let you
know that Mr. Shaw had to attend an important meeting unexpectedly and won’t be able to
pick up his daughter Jennifer. However, he wanted me to tell you that he has arranged for her
aunt to pick her up
2. I believe Ron was going to pick up Jennifer today, but he can’t, so lan is going to get her
from the airport right after he finishes his meeting with Mr. Simpson.
3. Jack London won’t be able to pick up his daughter Jennifer after all since the meeting with
Mr. Harris got cancelled, Why don’t you go and see him before he takes off, Rosa?

File 6
Q: Where does the conversation take place?

1. Excuse me. I got these trousers here the other day but when I got home, I noticed that there
was a tear on the side. I was wondering if I could exchange them for a new pair?
2. Hi. I’m looking for something for a man in his 40s I can see that you have a variety of gift
collections here, but I’m not sure what to get. Do you think you can suggest something for
me?
3. I need two rolls of quarters for this 20-dollar bill. I would also like to open a new account
here. Here is my identification card.

File 7
Places Signals
Office Headquarters; branch; department; meeting
Document; Paid vacation; Conference room; Payroll department;
Paycheck; Payroll; Payday; Wage; Bonus; Raise
Construction site/ building material; Pipe; tire; Robotic; device; Assembly line; factory;
Manufacturing Machine; electricity; Automated equipment
plant
Insurance agency Coverage; cover; Policy; in the event of; Theft; breakage
Store/ department Try on; Discount; Display; I’m looking for; Pay by cash/ check/ card;
store gift draft; shop window; counter; refund; apparel; floor; take the
escalator cosmetics; model
Bookstore/ library Section; Journal; shelf; Aisle; checkout; Lost item draw; Bookshelf
Restaurant Order; bill; reservation; Dish; silverware
Bank Loan application; savings account; Deposit; balance; Account;

141
 withdraw; Overdraw; transfer; Identification
Post office Ship; By air; Surface mail; Express Mail; Weigh; Package; Standard
delivery; Overseas
Doctor’s office/ Test result; Health; Physical exam; Blood; Filling; Scaling; Cavity;
medical office Eyesight; Dimmed

Pharmacy Prescription; Tablet; Medicine; Dose; Pill

Car repair center/ Change the oil; Safety inspection; Headlight; Rotate the tires; Check
service station out; Pick up the car; Fill up the tank; Run out of gas; Plat tire
Train Station; Miss; Catch the train; Arrive; Final destination; Collect the
ticket
Theater Seats left; Sold out; Reserve; Wait in a line; Leave early
Museum/ art Collection; exhibit; Display; Painting; Sculpture; Pottery; Opening; Be
gallery upon the walls; Gallery
Hotel/ convention Suitcase; name tag; Information packet; register; Conference; arrange
center for a shuttle
Airport/ baggage Gate; Luggage; board; Flight; departure; Flight information;
claim area passenger; Delay; carousel; Baggage receipt; pick up one’s bag
File 8
1. A
M: Fill it up with unleaded gas, please.
W: Would you like the oil check too?
M: Yes, and wash the wind shield.
2. B
W: I don’t know what to order. I can eat everything on the menu.
M: Why don’t you try the tuna?
W: That sounds good. I love fish.
3. C
Flight Attendant: I’m sorry, sir. This section of the plane is for business class travelers.
Passenger: I thought this was economy.
Flight Attendant: No, on this flight, the economy section begins at Road 23.
4. B
W: I need to return this book to library. It’s overdue

142
M: Could you check the book out for me?
W: Sure, give me your library card.
5. A
W: Most of our sweaters are imported from Hong Kong
M: Do you make any in The Philippines?
W: No yet, but we are talking with their officials.
6. A
G: I have a reservation for a double room for 2 nights.
R: And your name, sir?
G: Frank Jones, with the ETAJ Import Company.

File 9
Q: Where does the speaker want to live?

1. I only moved here to Chicago a month ago and I’m still having hard time getting around the
city. You know if I had it my way, I would like to move back to my hometown Toronto.

2. Actually, it’s always a dream of mine to live in Los Angeles. The weather there is nice,
and many of my friends moved out there as well. You know, New York is just too cold in the
winter.

3. I got a job to work at our head office in Boston, but I turned it down because I don’t want
to leave Miami. I’ve always lived here and I really like it here.

File 10
Q: Where does the speaker have to go?

1. I need you to hurry and those documents I requested this morning ready for me. I’m
leaving town, and I have a bus to catch in one hour.

2. Yes, I’m quite excited. It’s been ages since I last saw a play with my wife. Anyway, I’d
better get going if I don’t want to be late.

3. I’m sorry, but I’m going to have to leave now. My car is in the shop; and I need to pick it up
before lunch hour’s over. How much does my share of the meal come to?

FILE 11
key: B-B-B-B-B

143
1-2. 3.

M: Camilla, we will be selling our digital

cameras and accessories at a discount next
week. So, I’d like to reorganize that section
of the store
W: OK. What would you like me to do?
M: Please make sure that the cameras are
prominently displayed. Um, why don’t you
move them to the shelf that currently holds
the tripods?
4- Woman: I need to return this book to the
library. It’s overdue.
Man: could you check out a book for me?
Woman: sure. Give me your library card
Man: Ask if I can have a three-week loan rather
than two

5- Woman: Most of our sweaters are imported

from Hong Kong
Man: Do you make any the Philippines?
Woman: Not yet. But we are talking with their
offcicials

4. 5.

M: Lousia, I heard you’re taking a vacation in

Mexico this summer.
W: Brazil, actually… I’m really looking
forward to it, but I could use your advice about
something related to my trip.

Good afternoon. My name is Jerry

Horace, and I’ll be leading you around the office of our newspaper, The Nashville Gazette,
today. I’ll ….ah…start by showing you the wall in the lobby where our various award are
displayed. One was even given to our publication by the mayor of Nashville shortly after our

144
founding two decades ago. The second part of the tour will focus on our printing machine
area, where you can see the equipment necessary to produce 50,000 copies of the newspaper
daily. That area is immediately next to our manager’s office. OK. Please follow me through
these doors.

(File 12)
Q: When will the new store open?

1. The new store was scheduled to open today but there has been a delay. However, the doors
will open to the public this Friday.

2. I just got the call from Mr. West, and he said the new store is ready for the grand opening
next Monday. You and I are going to have to drive over there on Friday to make sure that
everything is all set.

3. The work is being delayed a bit. My guess is that the earliest time the new store will open
downtown will be at the beginning of next month

(File 13)
Q: When will the speaker have dinner?

1. The restaurant is about 40 minutes away from where you will be this afternoon. Why don’t
we just meet there in an hour after your appointment ends? You did say your appointment
ends at 6, right?

2. I can’t believe that you got the promotion. How about getting together to celebrate by
having a meal at our regular restaurant? Is 6 o’clock alright with you?

3. I’d like to reserve a table for 5 people for this evening at 7 o’clock, please. I’d also like to
request a birthday cake to be prepared. It’s one of my co-worker’s birthday and we’re taking
him there.

(File 14)
Q: When will the speaker pick up the pictures?

1. I dropped the film off at the photo shop this morning to get it developed. The man there
said that I can pick up my pictures the day after I come back from my trip on the tenth.

145
2. I was planning on going to the photo shop to pick up the picture at 1 o’clock, but I can’t
because one of my clients called and said he’ll be dropping by the office then. Could you
please call the photo shop and tell him that I will swing by at 4 o’clock?

3. I’m having lunch with the general manager today. I’m going to be a little late coming back
to the office. Because I’m planning to drop by the photo shop to pick up the film at 1:30

(File 15)
Signals Examples
Until The store will be closed until Thursday
In The film will be starting in a few minutes
And then I’ll finish the report and then send you a copy through e-mail
Ago I ordered the equipment nearly a month ago
At the end of the day Please hand in your surveys at the end of the day
Every hour on the hour Tours of the museum are conducted every hour on the hour
While Please fill out this form while you wait for your appointment
Not…until He won’t be available until July
Not ~ yet The campaign hasn’t finished yet
Not ~ for another hour The train doesn’t depart for another hour

(File 16)
1. When does the store close on weekdays?

A..................................................................................................................................
B. ........................................................................................................
C. ........................................................
t
At 7 P.M At 8 P.M At 9 P.M
M: I am calling to ask what your book shop’s hours are? .........................................................

W: We open at 9 and stay opening until 8 ................................. in the evening from Monday
through Friday

2. When will the speakers most likely meet?

A........................................................................................
B. ......................................................................................
O C. ........................................................
O
On Wednesday On Thursday On Friday
W: I was hoping to discuss ................ Lisa’s promotion with you before Friday .....................

M: Well, I’m busy today and Wednesday, so I can’t meet until Thursday ...............................

146
3. When will the repairperson check the printer?

A....................................................
B. ..................................................
I C. ........................................................
I
In half an hour In one hour In two hours
W: Is the printer working now? I asked the technician to look at it 2 hours ago ......................

M: He said he’d do it after he completes one other request......................... He should be here

in 30 minutes ................................................................................................ .

4. When is the woman’s meeting scheduled to start?

A......................................................................................................
B. .....................................................................................................
C. ........................................................
A A
At 8 A.M At 9 A.M Át 10 A.M
W: I’m scheduled to have a meeting at 9 this morning ............................... , but I’ve got a
terrible headache

M: If you want, I can reschedule it for 10....................................................

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File 17 KEY

1. A 3. B

W1: Aren’t you both pleased that our agency has

had more bookings lately?
W2: Yes. It’s probably because we received an
outstanding review on famous travel blogger
George Leeland’s Web page
M: I agree! And that reminds me… is everything
ready for the tour that we’re leading today?
W1: I just stocked the bus with water and snacks.
And we’ve got the safety gear in case any wild
animals get too close to the vehicle
M: Did you also bring those cans of bug spray we
orderd , Fiona?
W2: Sorry, no. I’ll grab those from our office
before we depart
M: Good. I want to be prepared, since we have our
3. D 4. B

W: Hello, Hector. I’m just calling to check

about the plans you are drafting for the Sanchez

148
Building project. Are you going to be able to M: I need to request an employee parking
complete them before June 10? permit. My new apartment isn’t near a subway
M: Actually, I’ll require help from our station, so I will have to drive to work from
subcontractor for some of the work if you want now on.
me to finish before that deadline. Could you W: You should contact the human resourses
give me his phone number so that I can ask him manager, Mr. Hong. Just note that when I
about that? asked him about getting one last month, I was
W: I’m not at my desk right now. I’m going to told that there is a waiting list.
meet a client, but I can call you back in about M: Really? The lot in front of our building is
an hour and give it to you then never full though.
M: OK. I’ll contact him right after I hear back W: I guess the company needs to ensure that
from you. our clients can find a place to park. So, staff
aren’t allowed to park in the front two rows
M: Hmm… do you know Mr. Hong’s
extension? I’ll speak to him about this
situation now.
5. C
6. C

M: Excuse me. Can you see if I still have any

books checked out? I don’t think I do, but I’m
not certain. My account is under the name
David Harris.
W: Just a minute… Well, it looks like you still
have a novel by Brad Thompson called, uh,
Forgotten Time. It was released just last month.
M: Oh, right. I forgot about that one. I’ll be
visiting my family in Tacoma for a new days,
so I’ll drop it off next week
W: OK, but it’s due tomorrow, which means
you’ll have to pay a late fee if you bring it back
then. I can renew it now, if you’d like.
M: I’d appreciate that
7. B 8. D

149
W: Lance, I went on a business trip last week. W: The lease for our salon is almost over, Francis
But I’ve never had to turn in an expense report And, according to our landlord, Brenda Frost, our
before. Could you help me out? monthly rent will be increased by $300 per month
M: Sure. Were you at the human resources next year.
conference in San Francisco? M: Wow! That’s a big change. But I don’t think it
W: Yeah, I was there. Our boss told me to keep would be wise to try to relocate
my meal and taxi receipts. How should I W: Not at all. We’ve established a large client
submit them to the accounting department? base in the neighborhood. But I’m not sure if we
M: I’d suggest entering all the information into can afford the new rental rate.
the report first. Then, scan each receipt and M: I think we can manage it. Our budget looks
attach them along with the report to an e-mail. OK for this year.
Ah… and address it to Ms. Rivera. She hanles W: You’ve right. I’ll call Ms. Frost this afternoon
all to tell her about our decision to stay here.
9. D 10. B

M: Welcome to City Hall. How can I assist you?

W: I’m looking for the recreation department. I’m
running late for my meeting with Mr. Baxter this
morning. He requested a presentation on the
summer sports program my organization is
planning.
M: You must be Dana Royce. We’ve been
expecting you! The recreation department is on
the third floor. I’ll call Mr. Baxter now and tell
him that you’re here. The elevators are just to your
right.

150
 W: I’ll go upstairs now. Thanks for your help!
W: Thanks for attending the second session of 12. D
our training workshop for Styx Photo Editiong
software. Before I start, does anyone have
questions about yesterday’s session?
M: Yeah, I do. Can you show us how to switch
color ranges again, please?
W: Sure, I’ll show you in a few minutes. And
in the future, you can find that information in
the user manual.
M: Yes, I glanced through it. But I couldn’t
find anything in the Tools section about color
rangers.
W: Oh, it’s not in that section. It’s actually on
page 7. So you should check there. At any rate, M: Hey, Matilda. In two weeks, a group of
you should review all the content to get ready business students from Madrid University will
for our exam tomorrow. visit here to tour this factory and study our
11. B clothing production process. I heard that most of
them only speak Spanish. Do you know of any
interpreters we can hire?
W: Hiring an interpreter will be very expensive.
Instead, let’s ask one of our staff member for
assistance. Elena from the customer service team
often handles phone call from Spanish-speaking
customers. So, she may be able to help
M: Excellent idea. We’ll be taking part in a
meeting in half an hour. I’ll bring it up with her
then.

M1: Sharon, I know we’re supposed to put the 14. B

extra hoses for the fire truck in a new place
here, but I was never told where. Can you help
me out?
W: I was actually wondering the same thing.
Our chief announced the change yesterday, but
I wasn’t here when he did. I saw Justin moving
a hose this morning, though.
M2: Did someone just mention my name?
M1: Justin, hey. Sharon and I aren’t sure where
to put hoses that aren’t being used
M2: there’s a spot in our smaller garage where
they’re being kept. Why don’t I show you two?
M1: That’s be great. Thanks.
13. C
M: Some of the protective clothing in our
laboratory’s storage closet is getting worn out, and

151
 a group of new hires start next week. They’ll need
fresh garments.
W: Hmm… Well, we won’t have time to order
them through our supplier. That usually takes two
to three weeks for delivery. But maybe there’s a
faster method.
M: Actually, I know of a uniform store located
downtown. If we’re only getting a few items, I’m
sure we can find what we need there.
W: Great. Why don’t you go to that store later
today? Here, charge whatever you get to this
company credit card. Thanks a lot.
W: Excuse me. I was here about an hour ago to 16. D
open new savings account. I think I
accidentally left my cell phone here. Has
anyone found it?
M: What does the device look like?
W: It’s black and has a brown leather case
M: Let me check our lost and found
box…um… Sorry, I don’t see anything like
that here. Are you sure you didn’t misplace it
elsewhere?
W: Well, I went to the library earlier this
morning. I plan to check there next.
M: OK. And I’ll e-mail our staff and tell them
to immediately report it if they find anything.
15. B
M: Welcome to Paterson’s Baked Goods! How
can I help you?
W1: It’s my supervisor’s birthday tomorrow, and
she wants a strawberry cake. But she doesn’t eat
dairy.
M: No problem. I can make one without any milk
or butter. It won’t be ready until tomorrow at 11
A.M, though. Is that OK?
W1: Let me call a coworker quickly to check…
Hello, Beth. When will the party for Ms. Larson
be held?
W2: Um, at 1 P.M. once everyone returns from
lunch.
W1: Thanks… Uh, 11 A.M is fine.
M: Pardon me. I’m supposed to participate in M: Great. Would you like to pick it up? It can also
an orientation session organized by the human be brought to your office for a $10 charge
resourses department. It should’ve started at W1: I’ll come get it myself.
1:00 P.M, but it’s 1:35 P.M. now, and no one
has arrived yet. That’s the main conference
room over there, right?

152
W: Yes, it is. But, your meeting was moved to
one of our other conference rooms.
M: Oh, thanks. I’m still setting in here since
it’s my first day of work. Can you tell me
where I should go?
W: sure. Head to the 14th floor. When you get
off the elevator on that floor, go right. The
meeting is taking place in the space directly
across from the break room.
17. A 18. D

M: Hi. I’m interested in seeing the musical M: Pardon me. I’m supposed to participate in an
Coral Sea. Are there any tickets available for orientation session organized by the human
the opening show on Saturday? resourses department. It should’ve started at 1:00
W: Afew left, but they’re going fast. The P.M, but it’s 1:35 P.M. now, and no one has
leading actor was nominated for several awards arrived yet. That’s the main conference room over
last year, so there is a lot of interest in the play. there, right?
M: Great, I’m glad some seats are still W: Yes, it is. But, your meeting was moved to one
available. I’d like two that are next to each of our other conference rooms.
other and as close to the stage as possible. M: Oh, thanks. I’m still setting in here since it’s
W: OK. And will you be paying with cash or my first day of work. Can you tell me where I
credit card? should go?
M: You can run this card. And I need a receipt, W: sure. Head to the 14th floor. When you get off
please. the elevator on that floor, go right. The meeting is
19. C taking place in the space directly across from the
break room.20. D

W: Excuse me. Does your shop offer

153
international shipping services? I’d like to get
this teapot. But I’m worried it might break in
my suicase on my flight back to Spain.
M: We can’t send items overseas,
unfortunately. However, I can put the teapot in
bubble wrap for you. That should protect it
while you’re traveling.
W: Wonderful… I love your store, by the way.
I often travel to England and always stop in
here.

21. C W1: Ted and Megumi, the president of Morma

Manufacturing just called. He’s not pleased with
the photos we recently took of his executive team.
W2: What’s wrong with them?
W1: He said shadows are cast on people’s faces,
which makes it difficult to make out there
features.
M: Don’t worry. I can fix that issue with our
digital editing software. I can brighten up the
foreground a bit more.
W1: That’s a relief! I thought we’d have to
arrange another shoot. Um… I’m supposed to call
the president’s assistant this afternoon. So, Ted,
how long will it take you to edit the photos?
M: A couple of hours. I’ll upload the files to our
W: Mr. Wesley, here’s the completed inventory server before 12 P.M
report you wanted. Ah… our shop is running 22. D
low on stationery goods, like notebooks and
pens.
M: OK. It seems that the free delivery service
we offered in September helped us sell more of
those items. Can you please order new stock by
this weekend?
W: I was just about to do that. But I don’t
know what happened to the list of suppliers
that used to be posted in the office
M: Oh, sorry. It’s locked in the top desk drawe
because it contains confidential information.
Let me grab a key for you to open that.

23. C Your realty office today. However, our truck just

broke down, and we’re unable to make it to your

154
 building this morning.
M: Oh, I’m sorry to hear that… when might you
be able to do the work?
W: Well, the mechanic we spoke to said the
vehicle will be fixed this evening. So, can we
come by tomorrow.
M: That should be fine. I won’t be at the office
then, though, as I’m showing homes to
prospective buyers all day. But my personal
assistant Angela Dawson will be around. Once
you arrive, she can answer any questions you may
have.

24. C

W: Charles, Jackson Street is gonna be closed

this Thursday so new traffic lights can be
installed. So, laboratory workers who use one
of the lots on that road will need to park
elsewhere. Could you send a memo informing
staff?
M: Of course. Are there alternative
arrangements for that day?
W: Yes. Our employees should park in the
garage across from Bartow Manufacturing –
you know, the one that’s next to Pizza Palace.
M: But won’t people be charged $15 to leave
their cars there? M: Sheryl, a word please? The talk on renewable
W: Our company will pay for employees to energy is going to start 20 minutes behind
park there. They just have to submit an expense schedule. The speaker texted to say cars are at
form along with the relevant receipts to be standstill one Highway 14
reimbursed. W: OK. I’ll nofity the audience about the change.
M: Meanwhile, regarding the keynote lecture,
over 200 people signed up to hear it.
W: I’m not surprised. Food waste is an important
issue, and Andrea Parker has written a best-selling
book on the topic.
M: Oh… I almost forgot. Sorry to say, but a valet
parking driver called in sick. I know you’re
overseeing that team as well. Hopefully, you can
make things work with one less person.
25. D 26. C

155
W: You and your crew have done an W: Hello. I’d like to take your hotel’s airport
exceptional job building my deck. I can’t wait shuttle bus tomorrow at 10 A.M. Can you arrange
to see what it’ll look like once the wood has that for me?
been stained. It’s going to make my backyard M: I’m sorry. That shuttle is already full. But, I
much more inviting can place you on…um… the 11:30 A.M bus
M: I’m glad you’re satisfied. As for staning the instead.
surface, however, we unfortunately won’t be W: No, I’m afraid that would be too late as my
able to take care of that today. I just heard on flight is scheduled to depart at 1 o’clock. Could I
the radio that a rainstorm will hit the area go at another time?
within half an hour. M: Let me see. Yes, we have a spot open at 8:30
W: Oh, that’s too bad. Do you have any idea A.M. you’ll ve a bit early for your flight, but there
when you might be able to wrap everything up? are no other times available. So, I think you’ll
M: We’ll stop by on Thursday to check if the have to take that one.
boards. 28. A
27. C

W: These crates are too heavy, Mike. We can’t W: Tom, I want to let you know that I’m almost
move them from this loading dock to the finished with the seating chart for Friday’s
warehouse without using the truck. banquet. I’m trying to seat all the winners near the
M: But Kevin is using the truck right now. And front of the venue.
we need to move this shipment before M: Yes, they should have easy access to the stage.
lunchtime And that reminds me. We got an e-mail from the
W: Kevin told me earlier today that he’d be caterer for the event about 30 minutes ago. Have
back by 11 A.M. So… uh… he should be here you read it yet?
any minute now. W: No. I’ve been focused on getting this chart

156
M: Oh, OK. In that case, I’ll wait for him. In finished. Beeman Corporation expanded its guest
the meantime, could you please double-check list this morning. Did the e-mail indicate that there
that the crates are labeled properly? We’ve had will be some problems?
issues with that in the past. M: Everything’s fine as we decided on the menu a
29. B month ago. The message just mentioned the
number of vegetarian meals that will be provided.
30. D

W: Oh, I can’t believe Pasadena Gallery is W: Do you require some assistance?

going to display my artwork! Thank you so M: Yes, I’d like your opinion on which of these
much. ties to get. Both of them have fashionable patterns,
M: We take great pride in supporting local but I’m not sure if the black one will complement
artists, and I think your paintings will appeal to this suit I’m buying for my friend’s wedding.
our clients. Plus, if you go on to achieve W: Since the suit you’ve picked is gray, I think
success, we can say that your first exhibit was this sky blue tie matches it better. The black one
held at our gallery. seems too dark in my opinion
W: Well, I’m very excited. By the way, have M: Hmm… You’re right. Plus, my friend said that
you decided on the dates yet? light purple will be one of his wedding colors. So
M: A two-week show would probably work your recommendation will go better with that too.
best. I’m thinking about holding it from August I’ll put it on now just to make sure it suits me, if
27 to September 10. that’s OK.
W: Ah… Could it start one week earlier – on 32. D
August 20? I’m traveling to Berlin to
participate in a meet- and- greet event with
other aspiring painters on September 8
M: That should be fine
31. D

157
 M: Welcome to Smooth Beginnings, the nation’s
top provider of beauty products. How can I help
you?
W: I’m looking to purchase some moisturizer. My
skin gets a bit dry in the winter. Where can I find
these products?
M: They’re next to the cashier… um, just over
there.
W: Thanks. By the way, this new store is really
nice.
M: I’m glad you like it. We just opened last week.
Did you have any trouble finding it?
W: No. I live near the bus terminal, so it was easy
to get here by subway.
W: How’s the trade fair going for you? My M: That’s right… there are only two stops
booth has been busy. between the terminal and Norton Station if you
M: Mine too. My company’s products are take Line 3
selling well W: Well, that line isn’t running today because the
W: I wish I had more help. It seems there are track is being repaired. But luckily there’s another
more people at the fair this year than usual one with the same number of stops. I look that one
M: A staff member at the registration desk said
there was a 15 percent increase in attendance
on the first day this year compared to last year.
However, my company’s booth only has two
employees working there today…um…me and
my colleague.
W: So your coworker is all alone at your booth
now?
M: Yeah. I’d better get back. I’ve promised to
assit him with passing out schedules for the
demonstrations we’ll be giving this afternoon
33. D 34. D

M: Good morning. I work at Spector Industries,

and we want convert a vacant lot on our
property into a garden with a seating area.
Could your landscaping company handle a job

158
that scale?
W: Absolutely. Althought our firm mostly does
residential work, we have commercial clients
too. In fact, just last summer we did a large
landscaping project for the Seward Grocery
Store, which is located three blocks from your
facility.
M: Oh, really? I pass by that building daily,
and I’m always impressed with how nice its
front lawn looks.
W: We certainly appreciate the compliment.
Now, why
35. C M: As you can see, the apartment we’re in comes
with two bedrooms, a bathroom, living room, and
modern kitchen. Additionally, the Chicago skyline
can be seen from the bedroom. Rent is $1,900 a
month. If you’re interested in filling out an
application, I have one right here
W: The apartment is very impressive. But I have
another showing tomorrow, which I’d like to
follow through with before making a descision on
where to live
M: Of course. Just be aware that another potential
tenant saw the unit this morning. Although she has
yet to submit an application, she assured me that
she was going to do so soon. Whoever turns one
in first will be given priority.
W: Roger, we have to get the auditorium lobby 36. B
ready before people arrive for tonight’s debut
performance of the play Going for Broke.
M: Right, I’ve got the actors’photographs
framed for display. What else is there to do?
W: Can you set up some tables where programs
can be handed out?
W: Sure. There are a few in the basement. I’ll
ask Jacob to help me carry them up here. His
shift starts in 15 minutes.
M: OK. And finally, we need a spot where fans
can take photos with the cast after the show
M: Let’s put it where it was last year… in the
area to the left when you enter the building, just W: Ted, have you booked accommodations for the
before you reach the refreshment stand. speakers presenting at the environmental
conference on January 12 that our company is
organizing?
M: I was planning to reserve rooms for all eight
speakers at the Drake Inn. It’s the same hotel we

159
 used when we arranged the trade show last month.
But nothing is confirmed yet. Why?
W: Well, the Silkwood Hotel is offering a 15
percent discount on all deluxe suites booked next
week. The details about the deal are included in
the newsletter that the hotel sent out by e-mail
yesterday.
M: Could you forward the message to me? I’ll
check it out.
37. C 38. A

W: This is Classical Chat on 104.5 FM. My guest

today is Rupert Harvey, a cellist in the Fordham
Symphony Orchestra. Welcome, Mr. Harvey.
W: Our competitor is lauching a free delivery
M: Thank you. I’m a big fan of your show.
service next month. To stay competitive, we
W: I’m glad to have you here. So, your orchestra
should consider eliminating the fee to deliver
is planning to hold a concert on March 20,
furniture from our store to customers’ homes as
correct?
well. What do you think?
M: Yes. And the proceeds from this performance
M: Hmm… I’m concerned we’d need to buy
will fo to the Carter Institute. Um, this
additional delivery trucks. More customers
organnization provides financial support to a
would use that service if there were no charge.
variety of groups in the city that offer music
W: Well, we could just lease them instead. That
programs for children.
would require less initial investment.
W: Great. We’ll get into that in more detail in a
M: I like your suggestion. Do you believe we
few minutes. But first, we have a special treat for
should prepare a cost projection report before
listeners! Mr. Harvey will give a live performance
we discuss the idea with our superisor?
right now.
W: Yes, let’s do that. Can I get my tablet back
from you? I lent it to you yesterday, and it
contains the report template we’ll need.
39. B 40. C

160
M: Excuse me. Where is the observation deck
for the harbor located?
W: Just walk toward Starfish Beach after you
exit this visitor center. The deck is on the
corner. Ah… and it’s fortunate you came
today. The boardwalk will be filled with people M: Thanks for calling Tuscan Excursions. What
tomorrow because of a kite-flying competition. can I help you with today?
M: Good to know. By the way, I’ll be able to W: Do you offer guided tours of art galleries
see Dune Island from the deck, right? around the area? I’m hoping to view some during
W: Yes. New viewing machines were just my four-day trip here.
installed there, and the weather is clear today. M: Absolutely. Our art tour stops by the city’s
three major museums. It takes place twice daily
and begins right outside our office on Truro
Avenue.
W: Oh, I’m actually hoping to browse smaller
galleries. There’s one at the intersection of Riviera
Street and Fresco Road… umm.. just opposite the
theater downtown.
M: Hmm… Our company doesn’t provide tours
there, unfortunately. But I can give you the phone
number of Complete Activities- another tourism
firm in the area. They offer tours of those
locations.
41. A 42. B

161
43. B W: Good morning, Mr Abdul. This is Alicia
Ponds calling from Davenpot Architecture. We
received your resume and cover letter in regard to
our assosiate architect position. And we would
like to invite you in for an interview this
Thursday. Are you available in the morning?
M: Thank you for contacting me. I already have
an appointment scheduled then, but I’m free that
afternoon or at any time before 12 pm on Friday.
W: Thursday afternoon at 2 pm will be fine.
M: I’ll mark it in my calendar. Is there anything
else I should bring? Like a reference letter?
W: I’d appreciate an example of a blueprint that
you created for a previous employer. Other than
W: Calvin, do you have a portable storage that, I have everything I need.
device that I can borrow? I need to move the 44. B
file for the marketing presentation I’m giving at
the staff meeting to my laptop
M: I’ve got one in my drawer.
Now…um…isn’t that the meeting taking place
three days from now?
W; It’s two days away. But I’d like to rehearse
in advance, since I’ll be presenting in front of
our department head.
M: That makes sense. Well, if you want, I can
join you in the conference room to watch your
presentation. I’ll give you my feedback on it so
that you’ll be better prepared for any questions
that might come up.
44. B

162
M: Hi. This is Kirk from TeleCorp. I received the voice mail you left with us earlier this
morning about adding more hard drivers to the computer server you ordered. I can do it, but the
cost will be higher. And I’ll have to change the contract.
W: That’s what I figured. How much more will it be?
M: Well… The cost will be about $500 higher than my previous quote.
W: OK. That’s fine. Will the change to my order affect the installation date?
M: No, I’ll come next Monday, as originally scheduled. I’ll take about one hour longer than
anticipated, though. That means I’ll finish on Tuesday at 12 pm instead of 11AM.
HOMEWORK
Homework 1: (File 19)
B – A – D; D-B-D

Exercise 2
Questions 1-3 refer to the following conversation
W: My computer has a problem. It doesn’t scroll down any faster whenever I am using a word
processor.
M: Well, then have you checked for any viruses recently? Sometimes, if you don’t have it
periodically checked and let the viruses build up, the computer slows down or doesn’t reboot.
W: Wow! How do you know all those things? I wish I could do a lot more with my computer and
do it faster.
M: Then why don’t you visit the computer center? They will teach you how to deal with any
basic problems you might suffer from malfunctioning computers.
Questions 4-6 refer to the following conversation.

163
M: Oh, boy! I have to distribute 100 copies of the report to the broad meeting, and I am nowhere
near there. The copier keeps getting jammed.
W: Well, look at the LCD screen on the control panel. It shows that you have a paper jammed in
Section B.
M: Let me open the lid. There it is. We also have a portion of a paper stuck in the corner.
W: See? Don’t just panic. Follow the procedures which this panel shows. Then you’ll do fine.
Homework 2:
B B B; C D A

Exercise 2
Questions 1-3 refer to the following conversation
M1: Jack, when you are done with the paper, can I read it? I need to check something in it
M2: Here, you can take it, Peter. I’m done with it. Oh, by the way, how is Carol working out in
her new position? I was talking to her earlier, and she seems to have lost a lot of her confidence
since she took on her new position
M1: Really? I don’t understand why you would feel that way because as far as I am concerned,
she is doing a great job. In fact, I was really happy with the result of the first project she took on
since joining my team.
M2: That’s good to hear. I was worried that she might not be performing at her best since she’s
around people that she does not know very well yet.

164
Questions 4-6 refer to the following conversation.
M: I’m tied up all morning with a conference call, but I have some free time around 2 o’clock.
Why don’t you drive over to the hotel, and I will give you the disk you need.
W: I have a luncheon meeting with a client, so I don’t think I will be able to get there by 2. How
about I come over after work today around 6?
M: Actually, that sounds better. This way we can have dinner at the hotel restaurant and catch up
on things as well. I’ll meet you in the lobby then, all right?
W: It sounds perfect.
Homework 3:
A – C – B; B – B - D

Questions 1-3 refer to the following conversation

W: I say this with confidence that our winter line of clothing is going to be a hit this year. The
new designer we hired did a wonderful job and created fashionable clothing at a very reasonable
price. Let’s call up a few of the local newspapers and talk to their advertising staff about putting
our ad in the weekend edition.
M: That is a good idea, but I think the Internet might be more effective nowadays. Many of the
companies I know use online marketing, and the results are far greater. If you’d like, I can find
out more about it and let you know.

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W: Hmm… Okay, why don’t you do some research and let me know by this evening? I will talk
to the boss and see what he thinks of this idea.
M: All right. I’ll call up a guy I know who is a specialist in advertising. I might be able to give
you something by this evening
Questions 4-6 refer to the following conversation
M: I’ll stop by your office around 11 this morning with the contract. Is that okay with you?
W: Actually, why don’t we just meet at the front lobby and go to a coffee shop near my office?
Our office floor is being renovated, so we won’t be able to talk about anything with all the noise
around here.
M: All right, that sounds fine. Why don’t I give you a shout when I get near there then?
W: That would be fine. I’ll be waiting for your call soon. Oh by the way, would it be okay if my
manager sits in on the meeting? He is very interested in the deal, and he wants to ask you some
questions that I can’t answer.

UNIT 6
File 1
Q: What is the speaker talking about?

1. Did you hear? Larry is going to get promoted to the Assistant Manager position. I don’t know
about you, but I’m really surprised by this. I thought Barry was going to get the job ..............

2. Well, we have a long weekend coming up. I’m thinking of taking a trip to

Los Angeles to visit a friend of mine who moved out there last month. What are you going to do
during your time off?

3. The new computer software system we got is very easy to use, yet it’s sophisticated enough to
handle all of our customers. This is one of the best investment we have ever made.

File 2
1. B 2. D

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M: How are negotiations with TruCare
Medical Supplies? Did the president of W: Roger, we have to get the auditorium
TruCare say whether the company agrees to out lobby ready before people arrive for
accquisition terms regarding the retention of tonight’s debut performance of the play
personnel? Going for Broke.
W: Yes. He agreed that none of our existing M: Right, I’ve got the actors’photographs
employees will be dismissed immediately. framed for display. What else is there to do?
However, all staff will be subject to a six- W: Can you set up some tables where
month evaluation following the purchase to programs can be handed out?
determine whether they will receive contract W: Sure. There are a few in the basement.
extensions. I’ll ask Jacob to help me carry them up here.
M: Hmm… Well, at least everyone will have a His shift starts in 15 minutes.
chance to maintain their jobs. Have financial M: OK. And finally, we need a spot where
figures been discussed at all? fans can take photos with the cast after the
W: As of now, we’s being offered $45 million, show
which our analysts tell me is a bit low. I need M: Let’s put it where it was last year… in
your approval to ask the company to pay $48 the area to the left when you enter the
million instead. building, just before you reach the
refreshment stand.
3. D. A customer survey 4. C

W: Now, we can take a look at the compiled M: Excuse me, Ms. Hill. Do you have a few
minutes to talk about the new brochure for

167
feedback from the recent diner questionnaire our fitness center?
and see if we can find some useful information W1: We need your approval before we have
to help improve our restaurant. it printed
M: Well, it looks like a majority of guests W2: I’ve got some time now. I was just
made positive comments about our facility’s looking through it. To be honest, it still
décor and layout. However, there are several needs some work.
complaints about the attitudes of some of our M: What do you think needs to be
serving staff. addressed?
W: I see. I think it’s best we hold a training W2: It should include more details about the
session to remind employees about our imprevements we made to our facilities last
standards of service when dealing with month. Specifically, our weight-lifting
customers. rooms were all expanded, and skylights
M: That’s a thought. I can even share great tips were installed above the indoor pool.
from the conference on the food service W1: Oh, thank you for pointing that out. We
industry that I attended last week. should’ve been more specific.
M: I agree. I can call the firm we contracted
to design the brochure after lunch and
request the changes.
5. B 6. C
M: Selina, is your phone working? I just tried I’ve been assigned to take your picture for
to make a call, but there’s a busy signal when I the article we’re writing about you, and I’m
pick up my receiver. wondering when you’d be free to meet with
W: I have the same problem. I contacted Mr. me.
Bradford, the technical manager, and he said M: I’ll be available tomorrow at 3 PM,
the entire fourth floor has been affected. His Fatima. Where do you want to get together?
team is fixing the phone lines now, but it looks W: Since the article focuses on your
like we’ll have to rely on our mobile devices to architectural work, perhaps we could meet
call clients until the matter is resolved. at the construction site of the latest building
M; Hmm… That’s going to be an issue because you designed, the Grand Theater. I’d like to
I’m supposed to participate in a conference call photograph you in front of the partially
in 15 minutes. finished structure.
W: I see. Well, maybe you should head to the M: That sounds goods. By the way, once the
third floor and use a phone in the meeting room building is completed next month, I’ll be
there happy to bring you back and let you capture
images of the interior as well.

168
.

File 3
Q: What does the speaker request?

1. Could you do me a favor and take these documents down to the post office? I have to step into
a meeting right now, and I don’t think I’ll have time to go there before it closes today.

2. I have to visit a client this afternoon, and I need the figures to show him. Could you run off 2
copies of this report for me? I’ll need them by two o’clock today.

3. Paul will be taking a day off tomorrow, and I need someone to give me a hand with the
delivery. Would it be possible for you to come in to work by eight?

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File 4

1. C 2. A

M: Who am I supposed to submit this corporate M: Thank you for calling Jenkins
merger article to for review when I'm done Automotive Insurance. This is Bernard
drafting it? It's Friday, and the story is scheduled eaking. What can I do for you?
to be published in our paper's Sunday edition. So, W: My name is Candace Black, and I'm one
someone will have to approve it by the end of the of your insurance policy holders. I was just
day. in an accident outside Austin, and I would
W: You can send it to Arnold Smith. Following like my car to be towed to an auto repair
his promotion last week, he's reeponsible for all shop. I don't feel comfortable driving it.
articles published in our weekend edion. M: I completely understand, Ms. Black. A
M: I'll submit it to him this afternoon, then. But tow truck will be dispatched to your location
first, could you tell me what you think of the title? immediately. But first, l'd just like to
Umm ... here's a copy of the piece confirm that you've notified the police about
the situation.
W: Yes, I did. In fact, an officer is going to
stay here with me until the tow truck arrives.
4. C
3. B

W: Do you require some assistance?

M: Yes, I'd like your opinion on which of
these ties to get. Both of them have
fashionable patterns, but I'm not sure if the

170
 black one will complement this suit I'm
buying for my friend's wedding.
W: Since the suit you've picked is gray, I
think this sky blue tie matches it better. The
black one seems too dark in my opinion.
M: Hmm... You're right. Plus, my friend
said that light purple will be one of his
wedding colors. So, your recommendation
will go better with that too. I'll put it on now
just to make sure it suits me, if that's OK.

M:What a busy morning. We've received so many

complaints today about the latest update to our
company's accounting program.
W1: It's been hard trying to resolve callers'
issues…Didn't you say you dealt with a customer
earlier, Lena?
W2: Yeah. She was working on a financial report
for her company this morning and lost all her data
when the program crashed.
W1: I can understand her frustration, but I'm still
not looking forward to answering more calls after
lunch
M: That's for sure. Anyway, speaking of lunch,
how about going to the Italian restaurant across
the M: street? My treat.
W2: OK. But let's try to return to the office before
1 P.M. 1 need to finish filing some paperwork.

5+6. C+B

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M: Elaine, I have an idea. What if our company started subsidizing employee education? We
could offer financial support for workers who want to pursue professional courses.
W: I don't see why not. Many successful corporations invest in staff development. And based on
last Friday's gathering with the board of directors, our company has enough money in its budget
to do the same.
M: So then. how much of the education costs do you think we should cover?
W: The best way to determine that is to look into the amounts that other similar companies
normally provide. Please do some research and let me know what you find.

File 5
Q: What will the speaker do next?

1. I just came back from a meeting with the personnel manager, and now I have to rush up to
another meeting with Peter to discuss the upcoming sales campaign.

2. Mr. Long no longer works in our office anymore. He was transferred our head office last
week. Tell you what, I’ll step into Mr. Lee’s office and see if he has Mr. Long’s number.
3. Terry is working with Sarah, and he’s been a great help of the editing of our new publication.
I’ll go and see if Wendy is available to give you a hand.

File 6
1. B 2. B

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M: Inez, did you hear that a new employee
will start working for us next Monday? His
M: Hello, Melanie. This is John Peters calling
name is Danny Williams.
from the payroll department. I want to let you
W: I did. A representative from the IT team-
know that I noticed an error on last month's
Joowon Kim-called this morning and said he
time sheets for one of your employees.
will set up a computer for him tomorrow
W: Is that so? I made sure to double-check all
afternoon.
of the sheets against my team's schedule
M: Great, but Danny will also need access to
before approving them. Which employee are
CashFind-our company's online financial
you referring to?
research application. He'll use it for the
M: Teresa Ford. Although she is a part-time
budget analysis project. You should make
employee, she entered 120 hours for the
sure this is arranged before he starts.
month of January. That's about 40 more hours
W: Oh.. .I didn't realize that. Ill e-mail the
than she normally works.
Web services team requesting a CashFind
W: I actually increased her hours to 30 per
password now.
week last month, and that situation will
continue moving forward. I already informed
the head of human resources about it. but l'll
call him right now and ask him to update the
information in your database today
3. A 4. A

M: I'm calling from Data-Trend Enterprises.

We have a client flying in from Shanghai
tomorrow morning and would like a driver M: Good afternoon. This is Carlos Tran, and

173
from your chauffeur service to pick her up I'm a representative from the Riverside
from the airport. Business Institute. I was hoping to reach Ms.
W: I can arrange that for you. May I have her Brenda Ling in regard to the advanced
name flight number, and arrival time? accounting course she completed last week.
M: Her name is Tina Ming, and she'll be W: This is Ms. Ling. What can I do for you?
arriving on Flight DF304 at 10:20 A.M. Also, M: I'm contacting the participants who went
could she be taken to the Palm Hotel before through the course to gather feedback. The
being brought to our office? She'll need to responses we receive will help our
drop off her luggage. organization to improve its services and
W: No problem. I'll add the pickup to our curriculum in the future. Could you spare a
schedule, and one of our employees will be at moment to answer some questions? It won't
the airport in the morning to get her. take up much of your time.
W: I'm actually quite busy at the moment. I'll
have some free.time in the afternoon,
however. Please call me bad after 2 P.M
5. D 6. A

W: Hi, there. It's my first time selling my

fruits and vegetables at this farmer's market. I W: Did you see this section of the carpet?
noticed that your booth is popular. How do There's a rather large stain here.
you attract so many customers? M: Oh! What a mess! Maybe something
M: I upload pictures of my products online. during the year-end party that occurred earlier
My blog gets a lot of visitors, and many of this afternoon. I'm worried because our clients
them decide to stop by my stall. How about from Downview Legal Associates are arriving
trying something similar? for a meeting at 3 P.M.
W: That's a great idea. Thanks for the advice. W: We should use Conference Room D
Also, do you know if vendors can get a instead, seeing as it's unoccupied right now.
discount at other sellers' stands? M: All right. I'll gather up our presentation
M: I'm not sure. You should ask the market's handouts and bring them there. While I do
organizer about that. Oh! There he is now, that, please call was spilled the building
talking to the owner of Diana's Juice Bar. maintenance team. They should deal with the
W: OK. I'll do that right now. stain in Conference Room C as soon as
possible, since Janice Chung will conduct an
interview there later this afternoon.

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File 7
1. I’m looking for the sneakers you advertised in the local paper. I have been looking around the
store, but I can’t seem to find where they are. Could you tell me where you keep them?

2. Would you happen to carry any nails by any chance? I have to hang some pictures in my
office and I was told by my co-worker that you might have some in stock here.

3. I’m here to take a look at the clock radio that is on sale today. I’m talking about the one you
advertised in the local paper.

File 8
1.1. D

175
W: Hi. This is Larry Bates. I ordered a textbook from your store twc weeks ago, but it still hasn't
arrived at my apartment. My order confirmation number is 42345.
According to the tracking information, your book was delivered almost three days ago. However,
the Courier must not have brought it directly to your door, since you didn't include a specific
apartment number with the shipping information.
M: Hmm…But I never saw the item by my complex's main door either.
W: Why don't you talk to your building manager to find out whether the package is being herd
for you? Otherwise, you can get in touch with the courier service, Package Express. They may be
able to help you.
2. C

M: Excuse me. I'm hoping to learn more about your Chinese language classes, since many of my
clients are based in China.
W1: Our course of business Chinese should be perfect for you. Oh, the instructor is coming
down the hallway now. Jenny, can you provide some details about your class?
W2: Sure. We focus on expressions used in corporate Settings. We meet twice weekly for two
months. And the next course starts on June 2-this Friday.
M: Hmm... Two months? That'll be difficult for me, M: as I'm traveling to Hong Kong in July.
W2: In that case, there's another one starting in August.

176
W1: Yes, and you'll also be eligible for an advance registration discount if you enroll at our
institute before July 10.
M: Great. I'll sign up for it now.
2. D

M: Ms. Lynch, I just checked the pharmacy's inventory, and we're running low on cough
medicine.
W: I'm not surprised. We're entering the flu season, and we've already had many people
coming in to buy that.
M: Should I contact the pharmaceutical manufacturers and place additional orders?
W: Please o. Also, let's get extra pain relief drugs, since our supply of that needs to be
replenished, too. I meant to order more last week but forgot to.
M: I'll do that. And as for the pain relief medicine, l'll get the one with the lowest per-pill
cost, as customers seem to prefer that brand.

177
4. D

M: Kumiko, do you know where I can find a copy of the our research department conducted on
health study care devices? I need data from it to make another report.
W: I've gota printout of that in my file cabinet right here. By the way, are you going to the Heart
and Lung Foundation's annual charity fundraiser on May 4? Or will you be too busy working on
this project?
M: I requested a deadline extension. heard that there will be many industry professionals
attending the fundraiser. so I don't want to miss it. It would be a great opportunity to network
with them.

W: Definitely ..。If you haven't registered yet, I can do it for you.

5. A

178
W: Shane, the IT team was Web site yesterday to include information about our new Oceans
Alive line of soap, but it hasn't been done yet.
M: I forgot to tell you. They're gonna finish this afternoon, by ... um …3:00 P.M. at the latest
W: OK, I'll check it then. Is there anything that needs to be done for the product release event
being held at SuperSmart at the end of next month?
M: Of our new products, the shampoo, hand soap, and
5.2.

face cleanser are made of organic ingredients, but the body wash isn't. The current coupon must
be modified to ensure it's valid for the entire line.

6. A

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M: Gina, has the environmental assessment that Skylark Incorporated commissioned our
research firm to conduct been completed?
W: It has. I was in charge of carrying it out, and everything went smoothly.
M: Good. If I remember correctly, the company is concerned with rainfall levels
W: That's right-in four counties that it's considering constructing an amusement park
M: So, I assume you recommend that the firm build at the driest location of the ones analyzed.
W: No, actually. That one isn't suitable, since land costs there exceed Skylark's budget. As a
result, we recommended the next best option.
File 9
1. I’m sorry for being late to the meeting. You wouldn’t believe how congested the highway was
this morning. I hope I didn’t miss anything important.

180
2. I called for service, but the person said the earliest anyone can come and to take a look at the
copier is this this Wednesday. It’s a bit of a hassle, but we are going to have to use the machine
upstairs in the meantime.

3. This heavy rain is going to last a while I think we are going to have to walk around the duty-
free shops since our flight has been delayed.

File 10
1.C 2.D

M: Thursday at your theater. But I was very W: Hello. This is Wendy Rahn from Silver
disappointed that there were issues with the Fork Engineering. I'm calling about some of the
sound due to a microphone malfunction. I air conditioning units in our office building.
want a full refund for my ticket, please. Three of them are extremely loud and have
W: I'm sorry about that, sir. However, we been distracting our employees. Could you
aren't providing refunds because the issue was please send a technician to look at them
caused by the band's equipment. I suggest you tomorrow?
make a complaint on Farrah Miller's official M: I'm sorry. But all of our technicians are
Web site. booked through Thursday. With the hot
M: I tried that yesterday, but I haven't heard weather, we've been repairing a lot of air
back yet. Isn't there anything you can do to conditioners lately. However, one is available
compensate me? this Friday. Would it be acceptable for him to
W: Well, we can provide you with a 20 stop by on that day instead?
percent discount for a future performance at W: That would work. We're holding a staff

181
our venue. I hope this ill make up for the picnic on Friday, so there won't be anyone here
inconvenience you've experienced. to get in the repairperson's way. The building
3.A manager can give him access to our office.
4.D

W: Pardon me. Is there an ATM I can use W: Good moming, Jerry. I have a quick
other than the one by the bank's entrance? question for you. Was your water bill higher
Quite a few people are in line to use that one. than usual this month? Mine was, andI can't
M: Unfortunately, the only other one in the figure out why. I thought there might be a
building is undergoing regular maintenance. It problem affecting everyone in the building.
won't be accessible for about an hour. M: No. It's possible that there's an issue with
W: Hmm…I'm in a bit of a rush. I need to your pipe system. You should have someone
withdraw cash before I fly to Vancouver for a inspect it.
business trip. W: That's a good idea. l'll need to find someone
M: Well, the teller at the end of the counter is who will give me a fair price, though. It could
helping another customer, but that shouldn't be a big job.
take too long. You can get cash from her once M: The plumber who I hired to work on my
she's available. I'm sure you'll find that option bathroom was very professional. Here-l'll give
faster than using the machine. you his phone number.
W: Yeah, you're probably right. Thanks for the
suggestion.
5.C 6.A

182
W: I just found out about the new inventory W: Alonso, are you done creating the
tracking software that was installed on our blueprints for the Morissey Building? Our
computers on Tuesday. But its functions are a supervisor wants to review them in our meeting
bit unusual, so I'm having some trouble. Have at 4:00 P.M.
you figured out how to properly use it? M: Not yet. I'm still working on the
M: For the most part. Reading the user manual presentation slideshow for the seminar I'm
has been helpful. I recommend you do the leading tomorrow on finding architectural
same. A digital copy of it was e-mailed to inspiration. It's been taking me longer than
everyone a few days ago. anticipated.
W: Oh, really? I never received the message. W: Hmm..gave a similar presentation to new
Can you forward it to me so I can look it over? hires last year. How about I finish the
M: Certainly. However, it's odd that you slideshow so that you can focus on the
weren't included in the original e-mail. You blueprints?
should inform our manager about that to M: I'll e-mail you the presentation materials in
ensure you're a part of future group messages a minute. Let me just wrap up the design for
and important announcements. this slide and save the file to my computer. I
really appreciate your assistance.

File 11
1. Okay, let me get this straight. You are trying to tell me that I can move in next Tuesday after
the current tenant vacates the unit on Monday, right?

183
2. I have to leave town on a business trip tomorrow and won’t be getting back until Thursday. Do
you think it’s possible for me to move in on the weekend?

3. If you don’t mind, I will move my things in on the first of next month. My lease at my current
apartment doesn’t run out until the end of the month.

(file 12)
Q: Why does the speaker sound happy?

1. I just got the call. I’m now officially hired as a fulltime staff member at the firm. Let’s go out
and celebrate. Dinner is on me today.

2. I can’t believe this, but I finally completed the course. The certificate is supposed to arrive in a
mail in 2 weeks.

3. The new printer is supposed to arrive this afternoon. Now, we can print coloured copies for the
presentation we make. This is really great.

(file 13)
Q: Why is the speaker going to Irvine?

1. I will be going to Los Angeles to meet a client and will be dropping by to visit my sister in
Irvine. She moved out there last summer, and I haven’t seen her since.

2. I just reserved a flight to California because there’s going to be a sales seminar in Irvine next
month.

3. I’m scheduled to take a tour of our plant next week in Irvine, so I don’t think

I can go to the head office with you. Would it be okay if we went next month instead?

File 14
1. A 3. D

184
M: Thank you for calling Jenkins Automotive W: Hello. I'd like to purchase a pressure
Insurance. This is Bernard speaking. What can cooker from your department store。.. ah.
I do you? .. the Cookware 550.
W: My name is Candace Black, and I'm one of M: I can definitely take care of that for you,
your insurance policy holders. I was just in an ma'am. Have you ordered anything over the
accident outside Austin, and I would like my phone from us before?
car to be towed to an auto repair shop. I don't W: Yes, I have. There should be an account
feel comfortable driving it. for Marilyn Tan with a home address at
M: I completely understand, Ms. Black. A tow 100 Eastwood Street in Baltimore.
truck will be dispatched to your location However, I'd like the item shipped to my
immediately. But first, I'd just like to confirm gift for her friend's home, since it will be a
that you've notified the police about the housewarming party
situation. M: Absolutely. Please just wait a moment
W: Yes, I did. In fact, an officer is going to while our system loads, and then I'll enter
stay here with me until the tow truck arrives. all the necessary information.
3. D 4. C

185
M: Joan, we need to make arrangements to
have a small office party for Angela's birthday M: How are negotiations going with TruCare
next week. Medical Supplies? Did the president of
W: Oh, thanks for bringing that up…I had TruCare say whether the company agrees to
forgotten about it. Do you have any ideas? our acquisition terms regarding the retention of
M: Yes, I suggest we hold the celebration in personnel?
the conference room. But before I buy a cake, I W: Yes. He agreed that none of our existing
need to know the food budget. employees will be dismissed immediately.
W: We can spend up to $50 on a cake. But However, all staff will be subject to a six-
please make sure it's big enough office can month evaluation following the purchase to
have a slice-it should be at least 10 inches. determine whether they will receive contract
Whatever you buy, just bring the receipt to extensions.
Mary in the human resources department, and M: Hmm. .. Well, at least everyone will have a
she'll reimburse you. chance to maintain their jobs. Have financial
figures been discussed at all?
W: As of now, we're being ered our analysts
tell me is a bit ibw. I need your approval $45
million, which to ask the company to pay $48
million instead.

5. A 6. A

186
 W: A representative of the state government
just contacted me regarding proposal. Our
M: What a busy morning. We've received so request was approved, so the community center
many complaints today about the latest update is going to be the recipient of a technology
to our company's accounting program. grant worth $75,000.
W1: It's been hard trying to resolve callers' M: Wonderful! Now we can finally afford to
issues... M: Didn't you say you dealt with a replace the outdated electronics in our
really upset customer earlier, Lena? computer lab with more modern equipment.
W2: Yeah. She was working on a financial People in the community are going to be very
report for her company this morning and lost pleased with the news.
all her data when the program crashed. W: That's right. However, there are limitations
W1: I can understand her frustration, but I'm on how our recent funding the grant money can
still not looking forward to answering more be spent. So, we'll have to read over the
calls after lunch. documents carefully before buying computers
M: That's for sure. Anyway, speaking of lunch, or other devices.
how about going to the Italian restaurant across
the street? My treat.
W2: OK. But let's to return to the office before
1P.M. I need to finish filing some paperwork.

7. C 8. C

187
M: As you can see, the apartment we're in
comes with two bedrooms, a bathroom, living
room, and modern kitchen. Additionally, the
Chicago skyline can be seen from the bedroom.
Rent is $1,900 a month. If you're interested in
filling out an application, I have one right here.
W: The apartment is very impressive. But I
have another showing tomorrow, which l'd like
to follow through with before making a
decision on where to live.
M: Of course. Just be aware that another
potential tenant saw the unit this morning.
Although she has yet to submit an application,
she assured me that she was going to do so
soon. Whoever turns one in first will be given
priority
9. D 10. B

PRACTICE
1-3 A B A

188
Questions 1 through 3 refer to the following conversation.
W: 1).2) We should hire a few temporary employees to help until the end of the project although
we're going to pay some overtime, Roger. 3) We don't want to miss the deadline.
M: Ms. Thomas is not going to be happy about that, Shirley
W: Wilson and I thought about that at the meeting yesterday, but Wilson pointed out that we
would have to spend even more money training the new people.
M: Yes, you're right. Then what are we supposed to do now?
4-5. B D

Questions 4 through 6 refer to the following conversation.

189
M: We are going to have to start the meeting without John. I have to catch a taxi to the airport
by 4:30
W: Sorry about the delay, Tom. I'll get my secretary to call him again. He should have been here
30 minutes ago.
M: I think he's stuck in traffic on Fourth Avenue. Wait, I see him coming out of the elevators
now.

7-9. B A C

Questions 7 through 9 refer to the following conversation.

W: it's so good to finally meet you, Brian. My name is Judy Carter. I'm the vice president in
charge of purchases. I believe we've spoken on the telephone a few times.
M: It's nice to meet you, too, Judy.
W: Come right in and sit down. Would you like me to get you some coffee?
M: That would be wonderful. I'll take two sugars and no milk. Also, 1 have to make a call to
headquarters before we get down to business here as they are supposed to be faxing some final
details that we must discuss.

190
10-12

Questions 10 through 12 refer to the following conversation.

W: Martin, I need you to do a big favor for me. 10), 11), 12)You should go to that convention in
Los Angeles next month in my place. I can't go there because I have to help open the Madison,
Wisconsin office.
M: That's on the 12th, right? I guess I can go. What will I have to do at this convention?
W: You don't have to give any speeches. I just want you to attend the 3 seminars I have picked
out.
M No problem. I did pretty much the same thing last year in Atlanta.

13-15.

191
Questions 13 through 15 refer to the following conversation.
W: Good morning, Mr. Hebert. 19 wasn't expecting to see you here this morning. I thought you
were going to be in France all this week. Why are you back so early?
M: I had to come back because of this shipping problem, Karen. Actually, 14.15 need you to call
Peter and Roland and get them to come to a meeting in my office at 9:30
W: That might be a bit of a problem. Roland is in Boston. I can try to get him to call so you can
have him on the speakerphone
M: Good idea.

192
16-18.

Questions 16 through 18 refer to the following conversation.

W : 16Hello, James. Here is that report you were asking for. Sorry, I kept it for so long. I was
studying it because all the new ideas are presented.
M: That's okay, Sue. While I have you here, what are your thoughts on the Peterson project? Do
you think we should put in a bid?
W: Definitely. The numbers that Raymond showed me make it look like a profitable idea.
M: Iwas thinking the same thing. Ill go over the report tonight and then we can discuss it at the
weekly staff meeting tomorrow
HOMEWORK
Homework 1: (File 16)

193
M: We can catch the 7 o'clock ferry in order to get to the city center by 7:30 p.m.
W: OK. That'll give us plenty of time to eat dinner before the show starts.
M: Oh, you want to have dinner before the show? I thinking after the show. I was thinking after
the show
W: Yes, we're going to Moose's Tooth, and that place will be packed by the time we're done with
the show.

[3-4]
W: Hey, Mr. Park. This is Jean from The Sauce magazine, I'm calling you about the subscription
you wanted.
M: Oh, yes. Thanks for reminding me, Jean. Listen, I am very busy right now. Can you give me
a call a little later? I'm free to talk in about half an hour.

194
W: Sure, I'll go ahead and do that. Sory for the disturbance.
M: All right, thanks.

[5-6]
W: I'm thinking of taking my children to the dinosaur exhibit that opened last Thursday.
M: My kids loved it so much that we went on Saturday and again on Sunday.
W: Really? We're going to go on Wednesday night. I hope my kids love it too.
M: Don't worry, they will. You may have to go there twice.

195
[7-8]
M: I'd like to reserve a flight from London to Edinburgh for next Tuesday.
W: One-way or retun trip, sir?
M: Oh, on Friday evening. I'm returning on Friday.
W: What time would you like to return? I need you to sign here, here and here.
[9-10]
M: Can we meet around 4 o'clock this afternoon?
W: Let's see. I'm free at 4:10, but I have another appointment at 4:40.
M: Don't worry. It won't take very long.
W: Alright, let's meet at the café across the street It's a quiet place.

196
Homework 2: (File 17)

Exercise 2
Questions 1 3 refer to the following conversation.
M: If you're not too busy tonight, how about catching movie?
W:I thought you had to work on that big presentation you are making in front of the board
members tomorrow. Have you already prepared everything?

M: Well, not quite, but it's okay because it got postponed until next Friday. One of the board
members had to cancel because of a family emergency. I am somewhat disappointed, but at the
same time, I am a bit relieved as well.
W: In that case, let's go to the seven o'clock show. You get the tickets, and I will treat you to a
nice place for dinner. Is that okay?

197
Questions 4-6 refer to the following conversation.
W:The Tan Film Festival is coming to Bellville next month. I can't believe it!
M: Does that mean that all the big stars will make their appearance here?
W: That's exactly what it means. I am so excited. I'm going to put in my request for a holiday
during that time and see every movie they're going to show. I'm also going to get the signatures
of every star I know Would you like to join me?
M:I wish I could, but I won't be here next month. The company is sending me to our head office
in London for the annual managerial training for a week

198
Homework 3: (File 18)

Questions 1-3 refer to the following conversation.

W: Will you be going to the conference center today?
M:Yes, I am thinking about it. What about you? Are you going?
W: Well, that depends on whether I can get a ride with someone here. I didn't bring my car to
work today because my husband took it to Montreal on his business trip. He said his van uses too
much gas. Anyway, I would have driven his van to work, but I am not used to driving such a big
thing.
M: Hmm... if that's the case, why don't we go together? My car is parked in the back. I'll go and
get it and meet you at the front parking lot in five minutes.

199
Questions 4-6 refer to the following conversation.
M: Mr. Ewing said for us to show up at the conference center at 4 o'clock, right?
W: Yes, he specifically asked us not to be late. Some of the people from our East York branch
office are coming, and he wants to make a good impression on them. How are you getting there?
M: I was thinking of taking my car, but I think I am just going to take the subway because there
is construction on the highway. What about you?
W:I will be taking the subway as well. Why don't we go together? I've been to the convention
center only once, and I am not sure if I can find my way around there

UNIT 7
(File 1)
Q: How will the speaker most likely find a place to live?

1. I’m going to the store to get today’s paper. I thought I would take a look in the classified
sections to check if there are any listing for bachelor’s pad I’m looking for.
2. I looked into a paper and talked to a real estate agent I know but still have no luck I was told
that there are a lot of listings for 2-bedroom apartments on the Internet. I think I’m going to
check them out now.
3. After seeing a real estate agent, I was walking back home and saw ads on the window of one
of the apartment complexes on Main Street. I checked out the place, and it was nice. I think I will
take a look at a couple more on Main Street tomorrow and make my decision.

200
(File 2)
Q: How will the speaker most likely find a new worker?

1. I was going to take out an ad in the local paper to look for a new computer programmer, but I
was told that the Internet is a much more effective way to find the right help nowadays.
2. I contacted a job agency a couple of days ago to look for a temporary worker and I got a call
from them this morning. They’re sending someone for an interview today.
3. I’ve been interviewing so many people for the new position, but I have not had any luck. And
then, yesterday, I got this call from a friend of mine that I have not talked to for a long time, and
he happens to know someone who is perfect for the job.
(File 3)
Q: How does the speaker feel?

1. Mr. Grant told me that I’m going to in charge of the next project. This is great because I have
been waiting almost a year for a chance like this.
2. They just announced that Mary is going to be the next manager I can’t believe that I didn’t
get the position I was sure that I would.
3. I’m not sure if Ron will be able to make it to the meeting on time.
He just called and said he is stuck in traffic I don’t know what to do if he doesn’t show up on
time.

(File 4)
Q: How will the speaker deliver the report?

1. Dave, I have to get this report to our client on the other side of town today. Do you think you
can drop it off in the office since you are on the way to the factory today?
2. I’m sorry, Cindy, but I ‘m just on my way out to take this report to Mr. William’s office. He is
taking off to Hong Kong tomorrow, and he has to look over some of the figures.
3. I was going to take the report down to the client myself, but I have to attend this morning’s
meeting. Could you do me a favor and give this the courier guy? He should be arriving in
another ten minutes or so.
(File 5)
Q: How will the speaker find a new supplier?

201
1. I was just going over the invoice, and I think our regular supplier is charging us too much for
the parts. I’m going to call up a friend of mine who mentioned that he knows someone who can
give us a better deal.
2. Our supplier folded his business and went out of state. We need to look for a new supplier.
Could you do me a favor and get me the
3. I can’t believe our order is late again. I think we really need to find a new supplier Could you
look for a company on the Internet for me? Actually, I’ll take care of it myself. You just finish
working on the report.

File 6
1. B 2. B

[1-2]
M: We can catch the 7 o'clock ferry in order
to get to the city center by 7:30 p.m.
Questions 4-6 refer to the following
W: OK. That'll give us plenty of time to eat
conversation.
dinner before the show starts.
M: Mr. Ewing said for us to show up at the
M: Oh, you want to have dinner before the
conference center at 4 o'clock, right?
show? I was thinking after the show.
W: Yes, he specifically asked us not to be late.
W: Yes, we're going to Moose's Tooth, and
Some of the people from our East York branch
that place will be packed by the time we're
office are coming, and he wants to make a good
done with the show.
impression on them. How are you getting there?
M: I was thinking of taking my car, but I think I
am just going to take the subway because there
is construction on the highway. What about
you?
W: I will be taking the subway as well. Why
don't we go together? I've been to the
convention center only once, and I am not sure
if I can find my way around there.

3. A 4+5. A+C

202
Exercise 2 Questions 1 -3 refer to the
following conversation.
M: Excuse me. Would you happen to know
where the post office is? I was told that it was Questions 1-3 refer to the following
around here somewhere, but I can't seem to conversation.
find it. W: I say this with confidence that our winter
W: The post office you're looking for used to line of clothing is going to be a hit this year. The
be right here next to the stationery store, but it new designer we hired did a wonderful job and
moved to the corner of Sunset Road and Elm created fashionable clothing at a very reasonable
Street a couple of weeks ago. If you want to price. Let's call up a few of the local newspapers
go there, just walk straight down this road and talk to their advertising staff about putting
until the next intersection. Turn right, and our ad in the weekend edition.
walk two blocks until you see the brown M: That is a good idea, but I think the Internet
building on the northwest corner might be more effective nowadays. Many of the
M: Thanks a lot. And, would you happen to companies I know use online marketing, and the
know what time it closes, by the way? I heard results are far greater. If you'd like, I can find
the closing time is at 4 o'clock. out more about it and let you know.
W: As far as I know, they're open until 4:30. W: Hmm... Okay, why don't you do some
Yes, I'm sure they are open now. I was there research and let me know by this evening? I will
the other day, and I remember looking at my talk to the boss and see what he thinks of this
watch. It was 4:20 at the time. idea.
M: All right. I'll call up a guy I know who is a
specialist in advertising. I might be able to give
you something by this evening.

203
File 7
We can spend up to $50 on a cake. But please make sure it’s big enough so that everyone in the
office can have a slice – it should be at least 10 inches. Whatever you buy, just bring the receipt
to Mary in the human resources department, and she’ll reimburse you.

File 8
That’s right… There are only 2 stops between the terminal and Norton Station if you take Line 3.

W: Well, that line isn’t running today because the track is being repaired. But luckily there’s
another one with the same number of stops. I took that one.

204
File 9 B

M: Let's hurry, Kelsey. I'm concerned we won't catch our connecting flight to our destination.
W: Wait-look here. This screen says our flight has been delayed.
M: Yeah, you're right. In that case, l'd like to find a spot in this terminal that provides Wi-Fi. I
need to download the lecture notes from the sales conference we attended in Cincinnati.
W: Just so you know, there's a charge to use the airport's Internet service.
M: Really? I'd rather not pay a fee. Well, I should still have time to review the notes before our
noon meeting today in Portland.
W: Yeah. Ms. Anderson probably won't ask us much about the conference anyway. She'll be
more interested in whether welsecured any sales contracts on our trip.

205
File 10 C

M: Paula, is your dress ready for the charity fund-raiser we're attending tomorrow evening?
W: It's still at the dry cleaners, since it needed to be shortened a few inches. I'll pick it up
tomorrow morning.
M: You go to Bedford Dry Cleaners, don't you? I'm thinking about switching to that one, as my
current dry cleaner will shut down in June.
W: Well, Bedford's customer service is exceptional, and they even have monthly discounts.
Ah... in May, they're providing 10 percent off work on all leather items.
M: That sounds great. Maybe l'll come with you tomorrow and drop off some my button-down
shirts.

206
File 11. C

M: OK. And just to let you know, we've increased the loan period. You can borrow books for up
to three weeks now.
W: Great. Um, I also want to check out some new books that were supposed to arrive on August
13, but they aren't on the shelves.
M: I know the two you're referring to. The guidebook will be available on August 23. There's a
typo on the notice. But the other one was damaged in transit, and the replacement won't arrive
until September.
W: Hmm…Can you recommend another book on that topic?
M: Sure. I'll check our system for a similar title.

File 12. D. 10%

File 13. B
M: Hannah, did you end up ordering new jackets to be used in the photoshoot for the magazine
October issue?

207
W: Yes, Raymond. There will be a delivery on August 16th, I also submitted to complain about
the shirts that arrived on August 9th. I mentioned that they had tears in them and email to the next
…Manager Ken Powers. He responded a few days later and attached the discount coupon.
M: Nicely done. Oh, by the way, have you received the email from photographer, Linda Wright?
She had a question about whether she can be compensated for the cost of the taxi ride to the
shoot location.
W: I’ve replied to that right after this morning’s press conference we’re getting our table edition.
(File 14)
W: Hello. I brought these bed sheets at your store last week, but they’re not the correct sizes for
my mattress. So, I’d like to return them.

M: Of course. Did you bring the receipt for the purchase with you?

W: Um, I lost it. Does that mean that I can’t get a refund?

M: Do you have the same credit card you bought the items with? I can look up the transaction
using the number.

W: Yes, I have it in my wallet. Uh….. let me just get it.

File 15
W: Hello. I’d like to purchase a pressure cooker from your department store…..ah……..the
Cookware 550.

M: I can definitely take care of that for you, ma’am. Have you ordered anything over the phone
from us before?

W: Yes, I have. There should be an account for Marilyn Tan with home address at 100 Eastwood
Street in Baltimore. However, I’d like the item shipped to my friend’s home since it will be a gift
for her house-warming party.

M: Absolutely. Please just wait a moment while our system loads, and then I’ll enter all the
necessary information.

File 16
W: Pardon me. Is there an ATM I can use other than the one by the bank’s entrance? Quite a few
people are in line to use that one.

208
M: Unfortunately, the only other one in the building is undergoing regular maintenance. It won’t
be accessible for about an hour.

W: Hmm…. I’m in a bit of a rush I need to withdraw cash before I fly to Vancouver for a
business trip

M: Well, the teller at the end of the counter is helping another customer, but that shouldn’t take
too long. You can get cash from her once she’s available I’m sure you’ll find that option faster
than using the machine

W: Yeah, you’re probably right. Thanks for the suggestion.

File 17
1. A 2. B

M: Hey, Soojin. I'm about to head to Forest

Caféto buy coffee for our team. Would you M: I'm considering putting up some new
like something, too? artwork at our hospital. Research shows that
W: Yes. I love the seasonal espresso drink patients feel more comfortable at medical
sold there... the pumpkin latte. facilities with pleasant images displayed.
M: I think that one was discontinued. It was W: Have you been to that newly opened
being offered in the fall only. Thecaféis gallery downtown... umm... Westchester
advertising winter drinks now. Gallery?
W: Too bad. Well, I'll just have a M: The opening party was quite impressive.
cappuCcino, then. But I think the pieces there are too expensive.
M: All right. And you recently mentioned Do you have any other suggestions?
you're on a diet, so should I ask if they can W: Jesse's Home Goods has some reasonably
use low-fat milk instead of regular milk? priced works. That store is located two blocks
W: That'd be great. Thanks so much. down from our building, actually.
M: I've never heard of that place. I'll check its
Web site now and see what it has available
3. C 4. D

209
 M: Cathy, how are the pay rate negotiations
W1: Everyone, Ms. Clemons changed the for our contract with Sutton Technical
dates for her business trip, so she can join Consulting going?
Meredith's retirement party this Friday after W: Shannon is in charge of that, actually. She
all. mentioned that it hasn't been a smooth
M: Really? She said she has to meet with an process.
important client. I guess plans changed. M: That's unfortunate. Maybe we should
Meredith will be happy that she can come. check if she needs our assistance. I heard that
W1: Definitely. By the way, Jake, did you our manager wants to review the contract on
purchase decorations to put up in the June 2. That's just four days away.
conference room? W: Three other employees were just added to
M: Yes. They were more expensive than I her team. Plus, the deadline has been pushed
thought though. I spent more than the back to June 8
budgeted amount, unfortunately. M: That's great. She'll have plenty of time to
W2: Don't worry. I got an e-mail from the finalize the contract, then.
catering service yesterday saying we'll be
charged a discounted rate... um..。since we
hired them for last year's holiday office party.
5. C 6. B

M: Hi, Joanna. This morning, I finished

writing the press release explaining our W: The lease for our salon is almost over,
company's merger with Grey Stone Partners. Francis. And, according to our landlord,
Do you have time to look at it? Brenda Frost, our monthly next year.
W: Sorry, I'm leaving for a meeting now. M: Wow! That's a big change. But I don't

210
However, Clarissa is a great writer. She'll think it would nt will be increased by $300
review your work very thoroughly. per month be wise to try to relocate.
M: Thanks for letting me know. I plan to e- W: Not at all. We've established a large client
mail the release to several popular news base in the neighborhood. But I'm not sure if
bloggers. So, l'd appreciate any tips she has we can afford the new rental rate.
for improvement. M: I think we can manage it. Our budget
W: Well, you can ask for her help now. looks OK for this year.
Clarissa went into her office a few minutes W: You're right. I'll call Ms. Frost this
ago. afternoon to tell her about our decision to stay
here.
7. D

W: Thank you for calling the Cherry Tea

Factory
M: Hi. I signed up for a tour online this
morning, but I haven't received a follow-up e-
mail. I jusFvanted to make sure that my
request has been processed.
W: Could I get your name, please? M: Sure.
It's Sam Redmond. Um, I selected the 2 P.M.
tour on Saturday.
W: Just a moment... Um... It's odd that you
weren't notified. Group of four, right?
M: Yes. Is there anything else I need to do?
W: Just pay the $15 fee when you arrive.
Keep in minc that we only accept credit
cards.
PRACTICE
1. D 2. C

211
W: Welcome to Fitzroy Gadgets. Can I help
you with anything? M: Good afternoon. I was biking this morning
M: Yes. I bought a digital scale here two days and noticed that my bicycle is making a lot of
ago. When I got home and opened the package, noise.
I noticed that the scale doesn't come with W: Let me take a look... Hmm…Quite a few
batteries. I haven't looked at the manual yet, so parts need to be updated
I'm not sure of the exact type of battery I need. M: I see. Would you be able to take care of
W: That's not an issue. I have a list of the that today?
battery types for all of the devices we sell. Uh, W: No, unfortunately. The parts have to be
which digital scale model did you buy? ordered . We could have it fixed by next week.
M: Um, the Ollie 500 As for the cost, let me check on everything…
W: Great. We have batteries for that one in All right, the total will be $195. M: That's
stock. I'll help you find them now. pretty expensive! Is there any way to lowe the
price?
W: I suppose the chain you have will be OK
for another few months.
M: Great. I'll get a new one later, then.
3.C 4. A

W: I just got off the phone with a customer.

There's an issue with his home security
M: My name is Tim Jones, and I'm calling to hardware. It's not working at all. I told him l'd
report a defective appliance. My order number head over there in a little while to work on it.
is 44312. M: That's fine as long as you can return by
W: Just a minute, Mr. Jones... OK, our records noon. Just remember, we've still got to go to

212
show that you ordered a Steelman 90B stove. Is the Gilmore Apartments right after lunch.
that correct? Multiple door handles need to be swapped out
M: I purchased a Gateway 350. Again, the for ones with keypads.
order number is 44312 W: But, the Gilmore job will be taken care of
W: Oh, I misheard the last digit. My apologies. tomorrow. That's what Ken told me.
Yes I see your purchase information now. What M: No, it's today. It says so right here on our
exactly is the problem? calendar.
M: I'm not sure. When I press the power button,
nothing happens.
W: I see. Would you like me to arrange a time
for a
5. A 6. D

M: Debora, there you are. Do you have the M: Ms. Woods. I have the results from the
results of the crash test for our jeep prototype? questionnal we distributed after last week's
I'm curious whether improvements will need to company gathering.
be made to the design. W: Great, Nelson. Let me take a quick look...
W: Well, the hood was badly damaged during Oh! I'r pleased that so many employees were
the low-speed test. I think we might have to satisfie with the facility. I liked it too-it was
make it out of a different material on the final much large than we expected
model. I still have to examine both the front and M: Yes. We'll have to use Langston Hall when
rear doors. we hol similar events in the future. It was very
M: I see. Well, after finishing with that, please reasonable.
write a report. I'd like to have it before the end W: Indeed. But it's a shame that the most
of the workweek. expensiv aspect of the event received the least
W: Oh, I have the day off tomorrow. amount o praise.
M: Sorry, I forgot. In that case, just get it to me M: You're right..Also, while not in the
by early next week. survey, som staff said the lunch break was
7. D rushed. Next time we should offer more time
to eat.
8. D

213
 M: Good morning, Stella. I heard you're going
to the Interior Decorating Conference this
Saturday. If you're interested, I can drive you
there.
W: I registered for the first seminar of the
M: A shipment is going to be delivered to our day, which means you'd have to arrive pretty
job site at 1 P.M. It'll include wooden boards, early. If that's fine, I'll take you up on your
which we'll install on the floors later. I'll be offer.
running an errand then, so you'll have to sign M: No problem. Thatll give me time to check
off on the order when it gets here. out some stalls. By the way, are you going to
W: That's not an issue. Where do you want the attend the talk about lighting? It looks really
delivered items to be stored? interesting. A renowned expert is leading it.
M: Put them in the room on the first floor that W: Really? I hadn't heard about that
we're renovating tomorrow.
W: Um, is that the one right beside the
elevator?
M: No. The room between the storage closet
and the conference room.
W: OK, I'll do that. I'll also move the tools and
any other equipment we'll need.
10. B
9. C

M: Hi, Christi. Have you heard the news? Ms.

Fleming is going to retire a year earlier than
expected. She shared her decision with our
CEO this morning.

214
 W: Really? That will be a big loss for the our
department
M: Yeah, I agree ... But that's not all.I had a
meeting. with our CEO this morning, and he
offered me Ms. Fleming's job. I got promoted
to the position of department manager.
W: Congratulations! I'm sure you'll do an
excellent job. And you'll have a Ms. Fleming's
office.
M: I'm quite comfortable where I am. ..I figure
great view of the city from creating another
conference room would be more useful for the
department.
W: Thanks for rescheduling my personal 12. C
training session, Devon. I can't come to the
fitness center this afternoon today because I'm
representing my company ata trade fair.
M: No problem. Should we get started with
your workout?
W: Actually, I'd like to ask you about
something first. My doctor recommends I take a
supplement, and the PulseTrain Multivitamin
offers 70 percent of the daily value for the
vitamin I'm lacking. Have you heard of that
brand before?
M: PulseTrain products are quite good. Um, I
have some complimentary multivitamin
M: Good morning. My name is Aaron Vargas.
packages that a PulseTrain representative left
Do you stillnhave room in tomorrow's basic
with me to hand out to my clients. Why don't
driving skills class? Your academy's Web site
you take one?
doesn't show if there is availability or not.
11. B
W: We still have a couple of slots open.
Would you like to reserve one?
M: Yes, please.
W: OK. And just so you know, new students
get a slight discount, including for the basic
driving course. Have you enrolled with us
before?
M: I took your test preparation class last
month.
W: In that case, you'll have to pay the full
amount. Now, I'll need a credit card number as
students are charged in advance for classes.

215
M: Vanessa, have you found a suitable voice
actress for the radio commercial our company
is producing for Crestbrook Department Store?
We need to hire somebody soon.
W: Actually, just finished interviewing a
woman over the phone.
M: Over the phone? Why didn't you speak to
her in person? W: She lives in another city. Uh,
Detroit…So, that means we would have to
M: Hmm reimburse her for travel and
accommodation if we hired her, right?
W: I think it would be worth it. She's done
several similar projects in the past.
M: OK. I trust your judgment. But keep in mind
that we can only provide up to $500 for these
expenses.
13. B 14. C

W: This is the front desk of the Harborview M: Welcome to Frasier Decorative Goods.
Hotel. How may I help you? W: I bought this window blind here yesterday.
M: Hello. I have a conference call at 3 P.M., But when I tried to hang it at home, I realized
but I can't connect to the wireless Internet in my that it's too short. I want to return it, please.
suite. M: Certainly. We stock blinds manufactured
W: I'm so sorry for the inconvenience, sir. Did by Vincentio, Perfect Home, and others.
you try entering the password. uh, "harbor77"? Would you like to browse some of these?
It's on the piece of paper you received when W: I think I'll order some new curtains online.
you checked in. So, l'd rather just get a refund, actually
M: Yes. I entered that password right before I M: All right. Do you have your receipt?
called you. W: Yes. Here it is along with the credit card I
W: Oh, I'm not sure exactly what the problem is used for my purchase.
then. M: OK. Give me a minute to make sure there
While I'm looking into it, you can use the is no damage, and then I'll process your
business lounge, near our main entrance. refund.
There's complimentary wireless Internet

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15. C 16. B

M: Hi, Claire. How are the preparations for

Maya's birthday party going?
W: Pretty well. I sent out the invitations
yesterday. And how about booking a table at
the Korean restaurant she likes?
M: You've reached EasyStep Trucks. M: Sure. I have that place's phone number
W: Hi. I've been offered a position at saved. I'l call right now and see if there are
Washington University, so l'll be relocating to any private rooms available.
Seattle next month. I need to rent a moving W: Great. And don't forget to make the
truck. reservation for 8 P.M. We're attending a
M: OK. How large is your current residence? budget meeting that day
W: It's a two-bedroom apartment.
M: In that case, l'd recommend a Mega Truck.
The basic rate is $75 per day
W: Hmm …that's more than I expected. I don't
have much furniture, so a smaller truck would
probably be sufficient.
M: Well, we have one that costs $55 per day. It
would probably be big enough.
W: Great. Can I make a booking over the phone
or should I visit your office?
M: Just go to our Web site uh,
www.eztruck.com.

17. B 18. B

W: Excuse me. I've just recently moved to this

city, and I don't know my way around well.
Could you tell me which bus travels to

217
W: The lease for our salon is almost over, Windsor Station?
Francis. And, according to our landlord, Brenda M: Hmm ... You have a few options. But the
Frost, our monthly rent will be increased by quickest is the express bus.
$300 per month next year W: Thanks, l'll take that one! And, um … Do
M: Wow! That's a big change. But I don't think you think I'll be able to get to where I'm going
it would be wise to try to relocate. by noon? I'm running late for a dental
W: Not at all. We've established a large client appointment.
base in the neighborhood. But I’m not sure if M: Oh, certainly. The bus arrives every five
we can afford the new rental rate. minutes, and you'll only be traveling 10 blocks
M: I think we can manage it. Our budget looks or so.
OK for this year.
W: You're right. I'll call Ms. Frost this
afternoon to tell her about our decision to stay
here.
19. C 20. D

W: Thanks for attending the second session of

W: How's the analysis of our customer survey
our training workshop for Styx Photo Editing
going, Casey?
software. Before I start, does anyone have
M: I just need to type up the report。.. I'll
questions about yesterday's session?
M: Yeah, do. Can you show us how to switch submit it by the end of this week. But would
color ranges again, please? you like to look at what I've got so far?
W: Sure, I'll show you in a few minutes. And in W: Sure. Hmm..I can understand why most
the future, you can find that information in the customers rated our choice of calling plans
user manual. poor. However, I'm surprised to see another
M: Yes, I glanced through it. But I couldn't find category is poorly rated.
anything in the Tools section about color M: I wasn't expecting that either. What do you
ranges. think we should do to address this issue? as
W: Oh, it's not in that section. It's actually on very
page 7 So you should check there. At any rate, W: I propose hiring with us. Warren Jordan at
you should review all the content to get ready Handler Consulting Agency might be a good
for our exam tomorrow. choice since he helped us improve our call
center.
21. C 22. A

218
 M: Hey, Soojin. I'm about to head to Forest
Caféto buy coffee for our team. Would you
W: Tyler, could you e-mail me the budget like something, too?
summary for our company's mobile application W: Yes. I love the seasonal espresso drink
development project? You know-the one you sold there... the pumpkin latte.
modified yesterday aftenoon. M: I think that one was discontinued. It was
M: Of course. Would you also like me to being offered in the fall only. Thecafé is
forward you the résumés I received this advertising winter drinks now.
moming? W: Too bad. Well, I'll just have a cappuccino,
W: Yes, I need to review those... ah... since then.
we'll be selecting candidates to join our team at M: All right. And you recently mentioned
tomorrow morning's meeting. you're on a diet, so should I ask if they can use
M: OK. By the way, all applicants meet our low-fat milk instead of regular milk?
educational requirements. So, we should W: That'd be great. Thanks so much
analyze and prioritize their past experience in
the technology sector when making a selection.
23. B 24. B

25. C 26. D

27. C 28. D

29. C 30. B

31. A 32. B

33. C

219
HOMEWORK

220
221
M: Hello. (32) Last Thursday, I arranged to have cable television installed at my house this
Wednesday. Unfortunately, I will have to be out of town that day because of some urgent matters
and would like to reschedule the appointment for Friday afternoon.
W: OK, that shouldn't be a problem. (33) However, I would like to warn you that there is a $5
rescheduling fee. That's our company's policy. Can I have your name, please?
M: Oh, I see. My name is Charlie Kraner. I'm living in Hainesville. Do you know when I will
have to pay this fee?
W: (34) I’ll e-mail you soon about a user name and temporary password that you can use on our
website. Please check the e-mail and pay all your bills through our website
35- 37 conversation
M: Hi, Tiffany. Do you know what happened to the company car? I tried to reserve it today, but I
was told it's being repaired.
W: (35) When Mark was driving yesterday, he got a flat tire. I just heard that the car should be
out of the repair shop by this evening. I'll let you know when they call me.
M: Oh, that's good news. (36) I was worried M because I need it tomorrow morning to pick up
an important client from the airport.
W: Ah, isn't that Mr. Lee from Beijing? (37) Just in case, why don't you call a local car rental
tamnrrow? If the company car is fixed in time, you can cancel.

222
223
38-40 conversation
W: Hello, this is Kelly in the accounting department. (38) The ink cartridge in the printer on the
fourth floor has run out. Do you think you could come to replace it today?
M: Sure. By the way, can I ask you a favor? (39)I need you to let me know what model the
machine is so I can bring the correct one. Actually, I'm not in the office right now, so I can't see
what it is.
W: OK. But how can I find out that information? Do W I have to open the printer cover or press
some function buttons?
M: No, you don't. (40) Just ask Mr. Hills in your department. He should have a complete list of
all the hardware on the fourth floor
41-43 conversation
M: (41) Hello, I saw your advertisement on TV promoting your grand opening. Can you tell me
about your clothing store?
W: Welcome to our store. Our store specializes in men's suits and formal wear. (42) As a grand
opening promotion, we are offering free delivery on all purchases this month.
M: Wow that's great I need to buv a suit for my my wedding, so I stopped by. Could you show
me something I might like?
W: Sure. We have a variety of wedding suits. Please come here. (43) First, I would like to have
my assistant take your measurements so we can find a suit that fits you well. It won't take much
time.
44-46 conversation
W: Nice to meet you, Mr. Gomez. (44) I'm sure after you hear about our business, you will want
us to provide food and beverages for your company's various events.
M: Nice to meet you, Ms. Gates. Thank you for coming today. I haven't inquired about your
services because your company is located out of town. (45) I didn't think you could provide
services to us.
W: Rose and Lily Co. is willing to travel anywhere within the state in order to meet our clients
needs. Our prices don't change depending on distance, so you don't need to worry about that.

224
M: Oh, I'm glad to hear that. In that case, we will consider your services. What are your
specialties? (46) Do you think I could sample some of the food and beverages you provide

225
226
41-49 conversation
W: Hi, Josh. You work at Sentry Insurance, don't you? (47) I heard from a friend they are
expected to merge with another company. Is your position secure?
M: Yes, no problem. I will be keeping my position. (48) In fact, my company plans to expand
internationally so that we can compete with other global corporations. I'm certain it will be
beneficial for both me and my company
W: I'm glad to hear that. Actually, I've recently been thinking about changing my line of
employment. Will there be any opportunities for getting hired at your company?
M: (49) Well, you should visit my company's website W posting new job positions because we
are that will be available after the merger.
50-52 conversation
M: Hi, Ms. Parker? This is Joseph Sterling from M Green Creek Realtors. (50) We need to talk
about an issue with the apartment you wanted.
W: Oh, hi Joseph. Did you manage to find me a place in the Kahlua Apartment building?
M: Yes, that's the reason l'm calling. But there is a bit of an issue.
W: Really? What is it?
M: (51) There is a major pest problem in the building, and they need to clear the whole building
and carry out pest control. It's going to take them at least three months to make sure the building
is clean. So you would have to wait three months to get a place there...
W: I see...
M: There is a building just nearby called Graceville Towers. It's very close to the Kahlua
building so you could stay there for three months then move over to the Kahlua building. (52) I
will arrange all of the moving for you. Why don't you go online and check out Graceville Towers
and get back to me?
W: Sure, that sounds good. Thanks Joseph.
53-55 conversation
W: Hi, Amos. This is Elizabeth Cox.(53) Last year you helped find some office space for my
company and I was hoping you could help me find something in the same area.
M: Hi, Elizabeth. It's good to hear from you. If I remember correctly, your office is in the
Barnsbury area right?
W: Yes. (54) Actually, I recently left that company

227
I've opened my own legal firm. I only have four staff members so we don't need a big space .As
long as it is in good condition and the location is fine.
M: No problem. I have a few in the area I think you would like. (55) What's your afternoon like?
56-58 conversation
M: Hey Judy, (56) did you see the new offices the company built? They look fantastic
W: (57) Yeah, it's about time!
M: I know we had some slow years, but the last five ite years everyone has worked so hard and
now it's finally paying off.
W: (58) Our company's growth has been fast, but there has been a lot of long nights and hard
work.
M: I agree with you. But it is nice to see it finally it paying off.I can't wait to move into my new
office!
59-61 conversation
W: Hi, Roger. (59) Is last month's sales report ready for our meeting todav?
M1: I have finished my section. Andrew, have you finished yours? (60) I noticed you were at
work late last night so I assumed you had finished.
M2: My part is finished. Give me your part and I will get everything ready for the meeting. Sales
are really high this quarter so management will be very pleased.
W: Oh, that's great. We needed a good quarter after our last one. That was our lowest in history
M1: (61) Andrew, when you're finished send us an e-mail and we can prepare for the meeting.
62-64 conversation
M: Hello, this is Warren speaking. How can I help you today?
W: (62) Hello, Warren. I purchased a work desk from your store. I'm trying to put it together but
there are some important parts missing.

228
M: I'm sorry about that. Sometimes the manufacturer makes mistakes. What are you missing?
W: (63) Well, the biggest problem is I don't have

229
230
the tool to put in the bolts. And I'm missing 3 barrel nuts.
M: OK, I have those parts in the shop. (64) I have a lunch break at 2:00 P.M. I can bring them
over to your place if you like?
W: Oh, wow. That would be fantastic. Wait one moment andl will give you my address.
65-67 conversation
M: Hi, Sandra, I'm so sorry I missed our meeting this morning. (66)I didn't realize the Tower
Bridge was closed for upgrading. I had to go over the Brooklyn Bridge.
W: Don't worry about it Rob. (65) Most of the staff was late because of that. It's going to be
annoying to have to go over the Brooklyn Bridge every day. I might just take the Express
Tunnel.
M:Yeah, I know. But the traffic is just so terrible in that tunnel. I can't really handle it.
W: I agree. (67) I think we should all just take the subway until the Tower Bridge is open again.
68-70 conversation
W: OK, your total bill comes to seventy-five dollars. (68)I hope you enjoyed your food tonight.
Would you like to split the bill?
M: No, I will pay. I have a coupon for a ten percent discount. It's in my wallet... here it is.
W: OK- Hmm, it doesn't seem work when I try to scan it. Let me get the manager.
M: (69) Oh... never mind. I can see the problem. I didn't read it properly. I'm so careless
sometimes. We should have ordered more drinks!
W: Well, next time you come in you should bring a bigger group, and you will get a better
discount 4hni.. ha (70) If vou like I can put the coupon in our computer system so next time you
come in you don’t need to bring the card
W

Unit 8
PRACTICE

ANNOUNCEMENT

File 1
BCD
File 2
Question 1

231
1. Hello, ladies and gentlemen. This is your captain At this time, I’d like to welcome everyone
aboard 707 bound for New York City.
Where is the announcement taking place?
2. I’d like to remind everyone in attendance today to refrain from taking any pictures during
the play as this will disturb the actors on stage.
Where is the announcement taking place?
Question 2

1. This is just a reminder to all passengers that we will be arriving at our final destination in
five minutes. Please make sure to have all your belongings with you as you leave the train.
What did the speaker remind the listeners to do?
2. And, lastly, don’t forget to take advantage of the great deal we will be having during the
holiday season, with savings up to 50% off on some of you products.
What did the speaker remind the listeners to do?

1. The last announcement I want to make is that the snack counter on the ground floor is ready
to close. Thank you and have a nice evening.
Where is the snack counter located?
2. The museum is under renovation at the moment, so the gift shop has been moved to the
basement floor with the snack counter moving up to the second floor.
Where is the snack counter located?

File 3
Question 1: Who most likely is the speaker?

1. Now, we will head over to the next room, where you will get a close look at many of exotic
collections of Mars from different parts of the world.
2. We have been talking to a man who, at the age of 21, started what is now the biggest
supermarket chain of this city. Now, we will be back with our guest right after the commercial
break.

232
Question 2: When will the listeners arrive at their destination?

1. Due to an unforeseen accident up ahead, our trip is being delayed by about 20 minutes. The
current time is 10 o’clock so we expect to arrive in New York in another hour.
2. Our estimated time to our destination is 3 hours and 20 minutes. Thank you and have a
wonderful flight aboard Flight 707.
Question 3: How many stops will the listeners make before reaching their destination?

1. Our trip today will take approximately 10 hours with storms in London and Detroit before
arriving at our final destination, St. Louis.
2. This is an express bus, but we will make a stop at the next rest stop as this terrible traffic
doesn’t seem like it’s going to get any better.

Announcement

May I have your attention, passengers? This is your driver speaking. At this time, I’d like to
welcome everyone aboard this bus heading for Detroit, USA. The current time is 11 o’clock and
the estimated time to our final destination is approximately 5 hours. Along the way, we will
make 2 stops at London and Winston City. For your safety, I’d like to suggest everyone stay in
your seats with your seatbelts on at all times. Thank you and I hope you enjoy your ride.

File 4: News report

ACC

File 5
Question 1: What is the main reason for the drop in sales?
1. The rising price of oil around the globe in recent months has resulted in declining sales of
in our nation, and this, according an economist, is a problem that must be solved in order for our
economy to bounce back
2. The mismanagement of local automobile companies along with an influx of foreign vehicles
has resulted in significant drop in sales of domestic cars.

Question 2: Who is Mr. Cox?

233
1. Today’s headline news comes from a local merchant Mr. Ernie Cox, who donated over
$10.000 to help needy children in our city. For the past year, Mr. Cox has been putting aside a
dollar for every sale he has made in his shoe store.
2. Daniel Cox, a professor of Medicine at Lakehead University made an announcement this
morning that his research team has been granted 3 million dollars over the next two years to
conduct a research against cancer.

Question 3: What does Mr. Cox say is the key to his success?
1. According to a company official, the opening of one of their biggest plants in Detroit is going
to create many new jobs in the city. Mr. Cox also added that the success of the company is the
work of the new management staff they hired late last year.
2. The company was able to make tremendous strides in the past two years, and this, according
to the company president, Mr. Dean Cox, is due to several new developments of the company,
especially the investment from the new partner Mr. Frank Jones.

Step B - D B B
Declining sales at local retail shops in recent times maybe blamed on the bad economic situation
in our city. However, despite the bad economic times, there is one store that is making record
breaking sales. According to the owner, Mr. Lanie Cox, the secret to his success is he believes in
customer service. From the first day of the store’s opening, his main concern was to focus on
how he could satisfy his customer. His effort seems to be paying off since his store is making a
record amount of sale while many of the other stores in the city are on the brink of bankruptcy.
Now here is James talking to the owner of the store, Mr. Lanie Cox.

(file 6)
Question 1: What did Lancaster Incorporated do?
1. A spokesperson for Lancaster Incorporated made an announcement at the Press Conference
today that the company is planning to build a factory right here in Lansing.

234
2. Topping today’s business news is the announcement made by Lancaster Incorporated that it
has decided to fire Mr. Scott Stevens, its CEO, for his alleged involvement in illegal gambling
business

Question 2: What does the speaker say is surprising?

1. The appointment of Ms. Sinclair as the head of new branch office was unexpected because the
company’s initial intention was to hire someone within the company.
2. The news about the bankruptcy of the country’s biggest ultimate company is shocking the
nation as this is going to have a serious effect on our economy.

Question 3: How much money was exchanged on the deal?

1. According to an insider, the company received an additional million dollars on top of the
initial 2 million dollars for the deal was finalized this morning.

2. This deal between 2 largest investment firms in the nation is believed to be the biggest in this
city’s history, and the amount is believed to be in a billion dollars range.

File 7
Good evening. This is Yoko Oaski with the 7-o’clock news update. The headline news of the day
comes from the announcement made by Lancaster Incorporated that it will purchase the city’s
largest hotel, the Olympiad. This comes as a surprise because the Olympiad has been negotiating
with a foreign firm or the last few months, and everyone thought that deal is going to happen.
However, remind has it that Lancaster stepped in and purchased the hotel under closed amount.
We will bring you more news we get more updates.

235
(FILE 8)

236
Questions 7-9 refer to the following announcement

As you board High Fly Airlines, please stow any carry-on luogage in the overhead compartments
or under the seat in front of you. Any luggage that cannot be completely stowed under the
seatmust be placed in the vehead bins. All seatbacks and tray tables must be in thei upright and
locked positions. Please refrain from using any electronic equipment, including cell phones,
computers, or walkmans until after take-off, as they can interiere with the navigation systems.
An announcement will be made when it is safe to use such items.

(file 9)
DB B

OK everyone, this concludes our training on advanced hairstyling techniques. We hope you
learned how combining products and tools can help you create new and exciting hairstyles for
your clients. You’ll notice on the way out that I placed some surveys by the door. And let me
remind you that there are only a few openings left for our upcoming workshop on hair coloring,
so be sure to sign up soon if you’re interested. Have a great afternoon!

File 10
B D C

Hello, I’m the director of the Human Resources Department, and I’m here to announce a new
system for keeping track of your work hours. Instead of scanning employee ID cards at the

237
Security Desk, we have instituted an online system for reporting when you arrive and leave
work. Talk to your Human Resources representative during their office hours to get more
detailed information about this new process. You’ll be glad to know that the new system, which
will be fully operational by the beginning of next week, will allow the Payroll Department to
send out paychecks faster.

(File 11)

Exercise 2 Questions 1-3 refer to the following news report

The wet winter that brought mud slides and record rains to the Southwest is now threatening
spring flooding. The high snow pack in the mountains, combined with wet soils and high river
levels, leaves the region susceptible to flooding. Now a low pressure system moving into the area
promises yet more rain for the already saturated ground. City officials warn citizens to take
precautionary measures and stay tuned for further updates.

238
Questions 4-6 refer to the following weather report.

Well, for those of you who went out today, I don't have to tell you it was clear but muggy for
most of the state, with high temperatures in the low to mid 90's. The city of Elkview had the high
for the day at 97 degrees. And that's hot. I'm glad I'm working indoors today! For those of you
planning outdoor activities tomorrow you can expect fair skies for most of Saturday with
temperatures in the high 90's. However, things might change by Saturday evening with a storm
front moving in. We can expect light, scattered showers over the northern part of the state
bringing slightly cooler temperatures in the 80's, but this rain should taper off by mid-Sunday
morning. It will be partly cloudy for most of the morning, but these clouds should move out by
mid-afternoon. Skies should be clear Sunday night, and we recommend catching a glimpse of the
partial lunar eclipse. It should start at 10:47 p.m. And that's all for today's weather.

239
Questions 7-9 refer to the following news report

The state of Illinois plans to install solar energy systems in 2.5 million homes by 2020 to save
electricity and reduce pollution from power plants and industrial facilities, Governor Andrew
Marshall said on Friday. New legislation states that any homes builders make based on the
energy plan will be required to offer solar panels as an option for new homes in Illinois from
2010. Home buyers will receive 40% panel installation rebates from the state government, and
also upon request, prospective buyers will get an estimate of installation costs and possible
energy savings which will be credited to the buyers' accounts. During peak periods, it is expected
that every year up to one million watts of electricity will be saved and pollution will be reduced
by 50 million tons of carbon dioxide-based pollutants.

File 12
B C D

This is Harold Rosen, with WKRN News, reporting from the newly opened Bradford Opera
House. The building is ultramodern, and when plans for its construction were announced, locals
expressed their concern about it. It’s located right next to historic city hall, the oldest building in
the city. But so far, residents who have visited seem to like it. In spite of its modern look, those
who have been inside are impressed. The atrium is beautifully decorated, the theater is equipped
with a state-of-the art sound system, and, of course, the music program is spectacular. The
schedule for this season’s performances can be found on the WKRN Web site.

240
File 13
A B D

W: This is Ron Brixton from CCR News, I’m here at the WingTip shoe store next to Hyde
Park, where (83) hundreds of people have been camping overnight, waiting to buy the new
running shoe the company will release tomorrow. (84) Some people have camped here overnight
or taken the day off work to be here. From the look of it, you’d think they were giving the shoes
away. The shoe is a huge upgrade on WingTip’s last pair of shoes because of their new Boost
technology. The Boost technology is made with three stripes of an innovative material the
company has developed, which contains thousands of specially formulated foam pellets called
“energy capsules”. To show appreciation to its most loyal customers, (85) WingTip are giving
out a limited edition pair on the first day of sales, which features the signature of the Chicago
Blue’s star forward Jerry Halliwell.

HOMEWORK

ANNOUNCEMENT (FILE 14)

Check-up Test

Questions 1-3 refer to the following announcement

Thank you for your interest in today's information session on being a food bank volunteer. We,
as well as the recipients of the meals and food products, greatly appreciate your donations of

241
time and willingness to serve in this area. We have many areas in need ranging from working in
the operations section dealing with inventory counts and back office administration to working
the loading and unloading docks and serving the actual meals themselves. To volunteer there are
no actual requirements necessary, however, we do request that if you are under the age of sixteen
you should get a written letter of approval from your parents. We have a copy of the form
available for anyone who needs one.

Questions 4 - 6 refer to the following announcement.

May I have your attention please? All seminar lecturers are requested to check in at the
Cinderella ballroom located on the first basement floor by the Chinese restaurant. There, you will
receive your registration packets, picture ID and other presenter's materials. We request that
when you go to pick up your materials, you bring with you and present photo identification such
as a passport photo or driver's license. If you have requested any audio-visual equipment, please
confirm that the necessary equipment has arrived and is adequately in place and set up to go. If
you require any technical assistance, please inform one of the attendants near your booth as soon
as possible.

242
Questions 7-9 refer to the following announcement

On behalf of the management and staff of the community center, I would like to welcome and
thank you for attending our summer orientation session here. We do hope that you will find this
orientation to be informative. The center was first built in 1907 just before the first World War. It
was intended to be a place where people from all walks of life could meet together and interact
while sharing their lives in sport and recreation. In order to help maintain the facility and to offer
as many quality services as possible, the center requires its participants to pay a fifteen-dollar
monthly fee that includes access to the swimming pool and fitness center as well as the local
tennis and basketball courts. Those aged 65 or over have free use of the facility.

Questions 10-12 refer to the following announcement

243
Due to the unanticipated weather changes at several of our scheduled destinations, a number of
flights will either be cancelled or severely delayed. Flight numbers 777 778, and 779 have been
cancelled and passengers will be rescheduled for different flights later this evening Flight
numbers 776, 789. and 790 have been delayed indefinitely. We will have their rescheduled times
available for you shortly If you need to depart immediately, we suggest checking with your local
travel agent to find alternative routes available throughout the day We

sincerely apologize for the inconvenience caused. For your convenience, the lounge on the first
floor will serve complimentary drinks and snacks. You are invited to wait there if you deem it
fitting to do so.

NEWS REPORT (FILE 15)

Check-up Test

Questions 1-3 refer to the following news report.

This weekend Big Burger, the nation's largest fast food chain, has rented out the entire
convention center to celebrate its fifty-year anniversary. It has brought in managers and top
employees from all over the nation to celebrate and make strategic plans for the future. Big

244
Burger started off as a small local burger shop that bloomed into the nations largest most
profitable fast food chain in under 10 years. Much of its success has to be attributed to the staff at
Big Burger, who own a vested interest in the company with an Employee Stock Option Plan,
which was put into place just two years after the company first expanded.

Questions 4-6 refer to the following news report

The new addition to the Henning IT Library is going to Officially open next week at 9 a.m. on
Monday morning. This much anticipated section of the library has been touted by the press and
business community in that it will provide much needed information to IT firms, investors and
government officials. The library purchased an extended plot of land to house this section of the
library. Last night, city officials, IT business leaders and prominent members of the community
gathered together at the library's central auditorium to thank many members of the business
community for their donations in making this dream become a reality.

245
Questions 7-9 refer to the following news report.

These are exciting times for moviegoers in our city. The construction of a new multiplex screen
on the east lot the Fairview Mall has been underway for almost a year and it should be completed
by the end of this week. If the construction process goes smoothly without any delays, it should
have its grand opening this Saturday. This new theater, with 16 large screens and a Dolby stereo
system in each of the theater, is something moviegoers should be looking forward to. The
storeowners of the mall are also looking forward to the opening because they feel that this new
complex is going to attract many more people to the mall. Now, here is Jeff to give us a quick
glance at the new complex.

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Unit 9
File 1
C–C–B

File 2
Question 1: How long will the sale last?
1. So, if you are in the market for new furniture, come down to Krazy Joe’s today because you
don’t want to miss out on this one- day sale of the century.
2. That’s right! For this week only, George’s Appliance Store is practically giving away their
products up to 70% on some goods in all of their seven stores around the city. This five-day sale
begins tomorrow.

Question 2: What can be found at the store?

1. To celebrate our 1st year in business, we are planning on having sales on all of our books
with discounts of up to 30% throughout this weekend.
2. We have the largest selection of home electronic in the city, and we guarantee that you will
find what you need in our store. We are located at 15 Miles Road.

Question 3: What is store located?

1. We are located right in the center of our city’s business district at 245 University Road two
blocks west of College Road.
2. Our store is located 2 blocks south of Highway 700 in Markam city. Those who are planning
to drive in from Toronto should use highway 409 as Highway 700 gets very congested during the
weekend.
STEP B
C–B–A

(file 3)
Question 1: What product is being instructed?
1. So, if you’d like a hearty meal just open the package and put it in the microwave oven, heat it
for 2 minutes, and you’ve got yourself a great meal.

247
2. Just place the paper face down into the slot, and press the number of the person you want to
send it to and then press the enter button. After it is sent, you will hear a “beep”.

Question 2: What does the speaker say not to do?

1. During any time of our journey down to the river, do not stand up in your canoe because it can
tip over quite easily. Now, let’s all put on our life jackets and make your way down where the
canoes are.
2. If you have any questions, please wait until we finish our tour. Please do not distract the
workers on the assembling line as this can cause the accidents on the plant floor.

Question 3: How many coats are being recommended by the speaker?

1. If you want the paint on the wall to last for a long time, I recommend you to use this
premium paint. It costs a little more, but it is worth it. Apply 2 coats of paint and allow 10 hours
of drying time in between.
2. For best results, apply this wax and polish using this machine. Ten hours later, repeat the
process and your car will shine like it just came out from the dealership.

STEP B

B–C-C

(file 4)
C-B-C

(file 5)
Question 1: Who is Paul?
1. Thanks, Paul, for the great weather report Now, let’s go to Jeff, who is at the 5th annual
pottery festival being held at city hall, to give us an update on the traffic situation in and
around the city.

248
2. This has been Mike O’Brien with the latest traffic news around the city. Now, let’s go back
to Paul at the news desk.

Question 2: How many vehicles were involved in the accident?

1. A major collision involving 2 cars and a truck at the intersection of Lawrence and Midland
Road is causing traffic havoc in that area. We strongly recommend that automobiles use
alternative roads.
.

2. The police have told us that a red sport car tried to run a yellow light and collided with a
van trying to make a right turn. Luckily, the drivers of both vehicles were not seriously
injured.

Question 3: What has caused the traffic congestion?

1. A broken-down vehicle on Highway 17 has reduced the 6-lane highway to 3 lanes, and this
has cars backed up all the way to the Jane exit ramp.
2. The vast amount of snow we had last night is causing traffic congestion on most roads in
the city this morning. Those of you who are planning to go to work this morning should leave
your cars at home and take public transportation.

STEP B

A-A-D

File 6
C B D

(file 7)
Question 1: What did Mr. Smith do recently?

1. On today’s show, we will be meeting with a man who’s just returned from travelling
across America on his bicycle to raise money for those who can’t. Mr. Brian Smith, who

249
suffered a heart attack a year ago, picked up bicycle riding on the advice of his doctor and fell
in love with the sport right away.
2. John Smith has just returned from a seminar in New York, and he is going to talk to us
about what he learned there during today’s meeting.

Question 2: Who is Mr. King?

1. When we come back, Mr. Harry King will join us here on our show to talk to us about the
hardship he had to endure to become the best at what he does.

2. David King, the president of Kisko Motors, announced today that the company will
introduce a new line of compact cars starting this fall.
.

Question 3: What will Mr. Shelton do?

1. In a few minutes, Mr. John Shelton will join us on the show to tell us about his role in this
summer’s block-buster movie Jack’s Place.
2. Mr. Sam Shelton, an author of a best-selling novel, is on our show today to talk about how
he got the idea to write his latest book.
STEP B

A-C-A

PRACTICE

(FILE 8)
Question 1 ~ 3 refer to the following announcement

We, KUSA (Korean Undergraduate Student Association), are planning to offer you a variety of
events this summer at the annual international festival. The events include a foreign movie
festival, a traditional food contest, exhibits of artistic works, and an introduction of study
programs at various schools overseas. Both newcomers and returning patrons are invited to enjoy

250
our entertaining and educational events. If you would like any information regarding this event,
please send an email to Clara, and once again, don’t’ forget to mark this on your calendar so you
won’t miss this fantastic chance to get to know many nice people from different parts of the
world.

Question 4~6 refer to the following advertisement

Every year, hand-held devices seem to get smaller and add new features. This year, there’s
another new addition. Gadgets have gone wireless. Here is one of the most intriguing wireless
gadgets available this fall. Samsung has released a new accessory that completes any phone-
gaming experience. Designed for the Samsung A600, the game pad brings the familiar hand-held
controller feel of computer games to the phone. It also includes features suggesting that the
primary use of a cell phone is for making calls. Games will automatically pause for incoming
calls, and the phone can be charged during gaming, thanks to a special port on the game pad

Question 7 ~ 9 refer to the following talk

Have your ever encountered a system breakdown because of a computer crash? It may have
started from a single infectious file which runs through every computer in the world. And such a
nasty computer virus is known to freeze the main operating system temporarily and hide within it
to reproduce itself into a bigger infection, resulting in file-deletion. You should then subscribe to
our anti-virus service, which provides 24-hour, worry-free protection through o n and off line
scanning. It has an automatic update function which can be done even during virus outbreaks.
Our program will safely isolate and neutralize any infected files and restore lost files. Our online
service also includes chat-based support from our certified technicians 24 hours a day. There are
several system requirements on your computer however. Any interested customers must be using
a computer with a 486 or higher processor and have at least 256 megabytes of RAM. Windows
XP is preferred but not required. A one-year subscription costs only $49.99, so don’t delay! We
urge you to protect your computer as news and more powerful virus threats appear constantly

Phone-gaming experience. Designed for the Samsung A600, the game pad brings the familiar
hand-held controller feel or computer games to the phone. It also includes features suggesting
that the primary use of a cell phone is for making calls. Games will automatically pause for

251
incoming calls, and the phone can be charged during gaming, thanks to a special port on the
game pad.

File 9
C B C

Hello, Granville Produce shoppers. (98) It’s our first birthday, and we’re commemorating it with
a special offer this week through Sunday. You’ll be able to take advantage of our great savings.
(99) Make sure you stop by our heirloom tomato corner, where you can find our award-winning
selection of heirloom tomatoes of every variety and color. (100) By far the best deal is the
Brandywine this season. Normally at $2.50 per pound, the Brandywine won’t last long. Don’t
wait! Come into Granville Produce right away before all of the fresh, delicious vegetables are
gone. Thank you for being our loyal customers over the past year. We hope to make this birthday
the first of many!

File 10
C D C

M: (80) If you’re looking for reasonable prices on ink toner, then stop by Quill Office Supplies
in Rochester! We have replacement ink toner to fit all models of printers and copy machines.
(81) During the month of April, we will send a technician to your location at no charge to help
you remove an old ink cartridge and install a new one. (82) If you sign up for regular cartridge
refills, you can receive a 5% discount on all of your purchases. For more information, please
visit our website at www.quill officesupplies.com.

BROADCASTS

File 11:
D D A

And now for an entertainment update … The musical City Streets will run from March 27 to
April 4 at the Conway Theater. This is the first production at the theater since it was purchased
by Eastwood Entertainment earlier this year. In a press conference this morning, a company
representative confirmed that the original cast members would be featured, including actor
Gerald Frey. Of course, tickets will go quickly, as many people will want to take advantage of
this opportunity to see him on stage. The theater will begin selling tickets on February 20, and

252
prices are expected to range from $35 to $65. And for those of you who aren’t aware, the theater
was renovated last month, so be sure to look at the updated seating map on its Web site.

File 12:
A B C

In tonight’s Around Town segment, we’re going to look at a recently completed construction
project here in San Bernardino. Burke Industries opened its City Springs Mall yesterday. This
200,000 square meter facility contains more than 275 stores and restaurants. It is expected to
generate annual sales of approximately $20,000 per square meter. Of course, the city government
will collect more taxes as a result. The mall will also create at least 5,000 new jobs, which is
important because high unemployment has been a problem in the area since Analytic Systems
moved its factory abroad last year. WE will now take a short commercial break. When we return,
a representative from Burke Industries will join us to answer some questions.

File 13:
B A C

In business news, local firm Digital Solutions has announced plans to release the latest version of
its mobile phone application, SpeakVid. The application allows users to record, edit, and share
short video messages. It has become hugely popular, resulting in a sharp rise in the developer’s
stock prices. The upgrade is anticipated among consumers and investors alike.
The general public is excited for the application’s updated interface, while business analysts
predict that the upgrade will expand the firm’s market base. SpeakVid has attracted national
media coverage already, and expects believe that interest will increase next month when the new
version of the application comes out.
File 14:
D A C

Thanks for listening to KQSP Radio. Remember to tune in next Saturday evening for our tenth
anniversary celebration. We’ll be playing the top ten songs of the past decade, selected by you,
the listeners. There’s still time to vote for your favorite song. You can do that by sending a text
message to 5143. The songs with the most votes will be played during our show next Saturday
evening. And coming up after a short break, we’ve got a live in-studio interview with pop singer
Ezra Ortiz. He’ll be telling us about his upcoming world tour.

253
File 15
C D A

Next week marks the beginning of our holiday clearance sale here at Sarma’s Department Store.
Now, since this is such an important event, I’ll be asking each of you to work an extra shift or
two over the course of the week. We really need a total team effort in order to make this sale a
success. This is the coupon that’ll be printed in local newspapers. You’ll notice that we’re
offering the largest discount on the merchandise that, truthfully, has not been selling very well
this season. We’ll be actively promoting it to reduce our inventory and make room for the new
merchandise that we’ll be receiving in April.

HOMEWORK

FILE 16
[1-3]

Hello. You are reached the main office of Secure Financial Services. If you request your services
in a language other than English, please press 3 now. Due to the national holiday, the office is
closed right now. Please call back tomorrow between 8 :00 a.m. and 6:00 p.m. to speak to
company staff. If you have any questions about our office at this moment and want to leave a
message, please press “5”. You may visit our website, www.sfservices.com.

[4-6]

Hello, everyone! Welcome to “Sandra’s Kitchen!” I’m Sandra Ross. Today i will demonstrate
two recipes that are especially useful when you have guests coming over at short notice. The first
is a wholesome stew using ingredients easily available at home. The second is dessert that has
cake and fruit and has been widely appreciated on my shows by people of all ages. Please feel
free to ask questions and don’t forget to pick up your pamphlet of recipes before you leave.

[7-9]

Up ahead is company cafeteria. It is open from 7 in the morning to 7 in the evening. As you can
see, there are separate counters for snacks, beverages and salads. The menu for the day is above
the entrance. We don’t accept cash, but you can buy cafeteria coupons at the manager’s desk.
Please pick up a cup of coffee right here. I’d be happy to answer any questions that you have
about the company. You’re going to have a great time as new employees of Razor Tech!

254
[10-12]

This is an example of typical native architecture. Note the thatched roof that keeps the house
cool during the hot summers. Another interesting feature is front living area-it is used to receive
guests, to have family gatherings and for entertainment. The beautiful floor and the carved doors
are 150 years old. Please feel free to explore the house and the garden, but be ready to board the
bus in 30 minutes.

[13-15]

Looking for food containers that are safe and easy to maintain? Come to “Kitchen Mate” for a
wide range of options! Choose from plastic, steel or ceramic items, in designs and sizes to suit all
your requirements. Every Kitchen Mate product goes through strict quality tests and comes to
you with a lifetime warranty. Order online now to receive a special 15% discount.

[16-18]

We interrupt our regular broadcast to bring you this weather update. The storm in the Western
Sea has changed directions and is moving toward the city. Residents in the beach areas may be
particularly affected. The beach will be closed to the public until further notice. Strong winds
and heavy rain are expected in the next 24 hours. The weather department advises all residents to
remain indoors during this time. Contact the police at 555-7863 for assistance. We will be back
with more updates after commercials. Please stay tuned.

[19-21]

Hello, John. This is Marsha from Axis Technologies. We need your crew to repair our copiers
immediately. We have just received a big order and need to use all our equipment to deliver by
today. Please call and let me know when I can expect your staff. I’m available at extension 478
until 5 p.m. You may leave a message with my assistant Kate if you can’t contact me for some
reason. Thank you.

[22-24]

I’d like you all to pay attention. We have just 2 hours to get this hall ready for the evening’s
meeting. Please form groups and start your work. Group 1 will arrange the furniture and put up

255
decorations. Group 2 will check all the equipment to be used for the event. Group 3 will ensure
that food is ready to be served at 7 p.m. Also, all of you must be ready to assist the guests.

[25-27]

Welcome to Dave’s! My name is Dolly and I will be serving you this evening. Today’s specials
include meat pie and a range of steaks. Both dishes are served with mashed potatoes and a sauce
of your choice. Our dessert menu includes chocolate cake and homemade pudding, both
specialties of our chef. I’ll just bring you the complimentary beverage while you make your
selection.

[28-30]

Good morning. I am happy to announce that we have won an award for excellence this year,
surpassing several of our competitors. As vice-president of the company, I congratulate you all.
I’m convinced that our improved production, superior customer service and commitment to
quality have made this possible. I’d like you to join me for lunch to celebrate this achievement.

256
Unit 10
File 1
C-A–D

(file 2)
Question 1: Where is the talk taking place?
1. Here is your itinerary and your flight ticket. Remember to show up at the airport at least
two hours before your flight time. You will have to check in your bags and get your seating
assignment.
2. You need to fill out the back section of the form, which requires your insurance
information. After you are done, please bring it back to me, and will let you in to see the doctor.

Question 2: What does the speaker suggest?

1. I strongly suggest that everyone pick up a copy of our book at the front desk if you have
not done so already. You are going to need to look at it during today session.
2. I would suggest that you pick up the sactual coverage because it will protect in case you
suffer any theft or loss during your trip. And this, I believe, is a wise choice you are going to
make today.

Question 3: What does the speaker ask the listener to do?

1. I’m going to send a copy of our latest catalogue to our client in Singapore right after I
hang up here. In the meantime, could you do me a favor and getting contact to the people in
the warehouse to see when the new shipment is going to arrive?
Your answers …………………………………………………………………………………..

2. Thank you for joining us on the show. Today, you are in for a special treat. In a few
minutes, we will meet with an investment specialist who is going to tell you everything you
need to know about making a right investment. So, please have a paper and pen ready.
Your answers …………………………………………………………………………………..

STEP B

257
B-C-D

(file 3)
Question 1: What is the purpose of the talk?

1. I received a call from our factory this morning about a problem with one of our orders.
Order number 709 is going to take longer than we had first anticipated. Please notify your
client about this right away, and, if you have any questions, please come and talk to me today.
2. Good morning to all residents of Townsville. This Saturday, we will be holding our
annual summer festival and all of you are invited.

Question 2: How often are the hallways waxed?

1. It is time for our monthly cleaning again. The Maintenance Department has just informed
me that the floors on our office building will be waxed starting from 5 pm and lasting until 7
pm this Friday Those of you who were thinking of working late that day, please make other
arrangements as you will not be able to work here.
2. Time seems to go by so fast as this Friday is clean-up day again. And because it’s been 3
months since the last wax job, the hallways will be polished once again.

Question 3: What are the listeners asked not to do?

1. Would all passengers please take a seat and fasten your seatbelts? Please do not get up
from your seat until the bus has come to a complete stop.
Your answers ………………………………………………………………………………….

2. You will be allowed to take pictures during the tour but you will at no time be permitted
to feed the animals as this will disrupt their eating schedules.

STEP B

A–B–C

258
File 4
C–A–D

(file 5)
Question 1: Who is Mr. Brown?

1. As the president of Miller Industries. I’m proud to announce that this year’s award goes to
ken Brown for the outstanding work he has done in managing a staff of 30 people in the Sales
Department.
Your answers …………………………………………………………………………………

2. Stewart Brown, president of Exxon Industries, announced today that it will merge with the
Trimark Investment Firm later this year.
Your answers …………………………………………………………………………………..

Question 2: When will the speaker take off to New York?

1. I’m scheduled to attend a meeting with the senior directors this afternoon until 4 o’clock.
Then, I have to leave for the airport because I have to catch a plane to New York at 7 o’clock.
I’m due to give a speech there tomorrow morning.

Your answers ……………… ………………………………………………………………….

2. I thought I’d leave a couple of days early because I have never been to New York before.
I’ve always wanted to go there, so this is a great chance for me to do some sight-seeing.
I’m thinking of taking off this Friday instead of next Monday. Could you book a ticket for me
for 5 o’clock and call me back?

Your answers …………………………………………………………………………………..

Question 3: What does the caller ask Cindy to do?

1. Cindy, I need you to look up Mr. Yoshi’s phone number in Tokyo. This is rather urgent, so
please call me back as soon as possible. Thanks.
Your answers …………………………………………………………………………………..

259
2. I’m stuck in traffic and I don’t think I can make it to the meeting on time. Could you please
ask Mark to fill in for me until I get there?
I should be about 20 minutes late. Thanks, Cindy.

Your answers …………………………………………………………………………………..

STEP B

DCD

File 6
BCC

(file 7)
Question 1: What happened during the trip to Australia?

1. Last week, Mr. Stewart went to Australia to look into a possible joint venture with a local
company there. He came back with some great news, and he is going to tell us about the deal
he made over there at this morning’s meeting.
2. I was on a business trip to Australia last month, I pumped in to a friend of mine from
college, and we got to talking about our jobs. It turns out that he works for Jagar Industries, and
that’s how I got my foot in the door.

Question 2: Who is Jill Watson?

1. One of the main reasons why most people fail while baking bread is their failure to
control the oven temperature. Today, Jill Watson, a famous baker, is going to give us some
tips on baking.
2. Today’s health report was given by Dr. Jill Watson of Memorial Hospital. Now, let’s go
to our reporter with an update on the day’s weather.

Question 3: What did Ms. Watson do?

1. Today’s rare performance by world renowned dance group the Clappers was
choreographed by Jill Watson, the world-famous programming director.

260
2. A young college graduate, Ms. Jill Watson won a grand prize of $25.000 for the new
design she submitted in the contest.
STEP B

DAB

FILE 8
CAD

File 9
Exercise 1: Listen to the talk and fill in the blanks with the missing words. Then identify your
answers (new eco, câu 80-82, test 10)
Before this meeting concludes, I would like to mention a new opportunity available to all
employees. As a benefit of our recent measure with TechSoft Solutions, you can now expand
your medical insurance to include vision and dental coverage. You can visit our company
website to calculate exactly how much this change would increase your monthly payment. If
you have never accessed our website in the past, you will first need to contact Suzie Summers in
order to get your login information. Please make sure to keep your login information private.

CAB

PRACTICE

INSTRUCTIONS (file 10)

Questions 1-3 refer to the following talk.

Attention, please. Next week’s shifts have just been posted. With John on vacation this week and
Margaret out sick, there are a couple of open shifts that need to be filled immediately. If you can
work all or part of any of these shifts, please see me immediately. Otherwise, we will have to
cover them as best as we can. I have placed a call to have temporary staffing ready if we need
more staff members. Gook luck today.

Questions 4-6 refer to the following talk.

Thanks for filling in for James for a couple of days. Let me quickly go over the procedures here.
The bills with a red mark by the account names are to be printed. Once they are printed, they
need to be stuffed in envelopes with a return envelope, stamped, and placed in the outgoing mail

261
bin. When the bin is full, it is delivered to shipping and receiving for pick-up. The bin should be
there before 11 when the mail delivery person arrives. He will bring in today’s mail. It needs to
be sorted and placed in the appropriate mail slot. The mail room is next to the cafeteria.

Questions 7-9 refer to the following talk.

We will be stopping here for approximately an hour. Feel free to explore the many wonderful
boutiques and patisseries. Mention that you are with Sunset Tours and many of the boutiques
will give you a 10% discount. The croissants at the Wide Girth are especially fresh and are
served with homemade honey butter. Enjoy yourselves but please make sure you are back in one
hour. We would hate to leave anyone behind.

TELEPHONE MESSAGE (FILE 11)

Questions 1-3 refer to the following recorded message.

Mr. Stone. This is Cynthia Riddles from the Northwest Gazette. I am calling to thank you for
your past support and to invite you to this year's chanty auction. We are currently raising money
for Habitats for Humanity's new homeless shelter. The auction will be on Saturday, June 10th at
the Starlight Inn. You can call US at 828-2225 to reserve your ticket. Thanks for your support.
We look forward to seeing you there.

Answers 1. (A) 2 (D) 3(C)

Questions 4-6 refer to the following message.

Thank you for calling Johnson’s Services. Due to the high volume of calls at the moment, no one
is available to answer your call right now. Please stay on the line and listen to our pre-recorded
message to follow instructions. If you know the extension for the party you wish to contact,
please dial it now. If you would like to reach the Accounting Department, please press 1. If you
would like to speak with a customer service agent, please press 2. If you would like to check on
the status of your order, please press 3. If you need further assistance, please press 0 to speak
with an operator or stay on the line. Thank you for calling.

Answers 4. (C) 5. (D) 6. (A)

Questions 7-9 refer to the following message.

262
Hello, this is Jack in technical services. I am calling you to let you know that we were able to fix
the problem with your computer. It should no longer randomly reboot. We would like to return
your computer today. Please email or call me at 386-2626. If I’m not available, you can also
contact Lisa, our coordinator, at 386-2489 to let US know what time would be convenient. Or
you may stop by the service desk and speak with Bob.

Answers 7. (A) 8. (A) 9. (D)

REPORT (FILE 12)

Questions 1- 3 refer to the following speech.

As all of you are aware, this party is in honor of Lucy Little, who is retiring after 30 years of
service to our company. Lucy started off as a caretaker and has moved up the ranks over the
years to become the head of the Sales Department. She is well known by our supplier and staff as
being very approachable and courteous. She will be dearly missed by everyone including myself.
Now, before I invite her onto the stage, I just want to say that I had the privilege of first working
with Lucy almost 28 years ago when she became a member of our sales team. I still remember
the nervous look on her face when she first went out with me to visit a client. At the time, I
thought she was not aggressive enough to make a good salesperson but to my surprise she
showed leadership beyond anyone’s expectations. Now, would you all give a big round of
applause for the lady of the hour, Ms. Lucy Little.

Answers 1 (A) 2 (B) 3 (B)

Questions 4-6 refer to the following business report.

Yesterday at a press conference meeting at the Central Hotel in New York, Bottoms Up, the high
energy snack and beverages company, announced that it will be closing down its processing
plants on the outskirts of New York City and relocating them to areas closer to their head office
in Atlanta, Georgia. The reason for the relocation is to lower its expenses by streamlining its
operations in hopes of obtaining a higher return on its invested capital. Due to the company's
processing plant changes, it is expected that 100 jobs will be cut. The company also added that
their other plants in Buffalo and Boston will most likely follow suit.

Answers 4 (C) 5 (B) 6 (B)

263
EXCERPT FROM MEETING

File 13:
B C C

As you may have heard, out art center is planning to display some works by Oscar Juan. I expect
the show will attract many potential buyers as well as some media attention. This is because Mr.
Juan will be featured in an issue of a national art magazine that comes out on September 27,
which is roughly one week before the exhibit here will begin. Um…the exhibition will run from
October 3 to October 14. As this will be our center’s most important exhibit yet, it is crucial that
everything goes smoothly. Our curator will now show us some slides of the paintings we will
displaying and provide some background information on each. This will hopefully give us some
ideas about how to organize the exhibit.

File 14:
A D A

Good afternoon, everyone. I just met the customer service manager to discuss the response to our
newest e-book reader - the Universe Plus. It really took me by surprise. The Universe Plus is our
most advanced model ever, so I thought it would be well received, but many customers
complained that the screen is too dark and the operating system is too complicated. Not much
can be done about the screen until the next annual release, but I think our team can fix the
software problem. I’m going to email all of you copies of the complaints now. I’d like to look
over them and think of a way a address the problem.

File 15
B C B

There is one more matter to discuss during today’s board meeting….. our new Glide cell phone.
It looks like the sales team was right about our customers wanting a phone with a smaller screen.
It’s been an amazing success since its second quarter release. Our concerns about a smaller, more
expensive phone not being able to compete with cheaper models were clearly misguided. Not
only has it outsold our budget model for three straight quarters, but it also eclipsed our larger,
top-of-the-line model during the last quarter to become our second - highest - selling phone. If its
sales continue to increase, the Glide will soon be our best-selling model.

264
HOMEWORK

File 16
D B C
Hello, everyone. It’s a pleasure to have you all here at the Culinary House. Today, you’ll be
learning how to make homemade pizza. This will be the first of three dishes that you’re going to
make. I’ve already set printed booklets on the counters containing all of the recipes that you’ll
need this morning. Please take then out and open up to the recipe on the second page. Before you
start cooking this meal, however, you all need to break up into pairs. Since there aren’t enough
utensils for each student, everyone will have to find someone else to work with.

File 17
B D C

Good afternoon, Mr. Jackson. This is Claudia Omar, from Proactive Insurance, responding to the
voice mail you left me yesterday. You mentioned you’d like to learn more about motorcycle
insurance. Well, our most popular plan is the Platinum Protection package, which provides you
up to $250,000 in coverage, and I think it would be your best choice. The Platinum for the plan
varies considerably depending on the motorbike you have, so I’ll need to know the brand and
model of your bike before I can give you an accurate quote. Please call me back today with those
details if you can. Thanks.

File 18
B B C

Hello. My name is Alice Warren, and I’m registered for the student employment workshop that
will be held at the Westwood Employment Center on Saturday. I’m very excited about this
because I plan to begin searching for a summer internship in early May, once I’ve finished my
final exams at the end of April. But there’s one problem….I have to meet with my professor to
discuss an assignment that day. Um, it slipped my mind when I signed up for the workshop
yesterday. Would it be a problem if skipped one of the sessions? I would leave at noon and be
back just after two. Please call me at 555-4938 to let know if this is allowed. Thanks.

File 19
B C A

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Hello, this is Jamie Foster at Phoenix Merchandising. This message is for Ms. Helen Rohan. I
need to inform you that the specific model of VelociClean vacuum cleaner that you ordered is
out of stock. However, we do have something similar called the Weyden Platinum. It is
lightweight and removes more dirt from carpets than other models. Because of its design, it’s
easy to control and move around any indoor space. And since we were unable to fulfill your
original request, we can offer you free delivery if you purchase the Weyden product. If you’re
interested, you should visit our shop, and I’ll show the vacuum to you.

File 20
B C C

Good evening, Ms. Jameson. This is Richard Powell calling from Smithson & Howard. As you
already know, we are supposed to meet at your office this afternoon to review design plans that
my firm created for your new home. However, an emergency meeting has come up, which I must
go to at 1pm. Consequently, I can’t visit you today but will be sending a colleague of mine, Lori
Fielding, to take my place. She’s very familiar with the plans for your house and can answer any
questions that you may have. I apologize for the inconvenience and appreciate your
understanding.

File 21
C A D

Hello, Zack. My name is Allison Peng, and I’m calling from Creative Prime Agency. I’ve
contacted several galleries in the Richmond area about your work and heard back from Electric
Space downtown. The curator from that gallery expressed great interest in the contemporary
paintings you created and said she’d be delighted to exhibit them there in October. Electric
Space’s art gallery is newly renovated building with ample space for your large-scale landscapes.
It’s hard to imagine a better choice. So, please let me know if you’d like to take advantage of this
wonderful opportunity.

File 22
B C A

Hello, Mr Meade. This is Mathew from Bellville Interiors. I want to let you know that we’ll able
to put up the wallpaper in your new office next week on March 29 rather than April 3, as one of
our current projects will end earlier than expected. You wanted us to start as soon as possible, so

266
I assume this plan is acceptable but…..um, please call me back to let me know for sure. One
more thing, I double-checked the measurements of your office, and it will actually take 11 rolls
of wallpaper to cover the walls. I’ll update the original invoice and send you a new copy this
afternoon. The only change will be the additional charge of $38….plus tax, of course.

File 23
C D A

And now for business news…The Harvest Supermarkets chain has announced the acquisition of
its rival, Atlantic Foods. Donald Parker, who established Harvest Supermarkets 12 years ago,
assured consumers at a press conference this morning that the joining of the two companies
would not result in less variety or higher prices. Harvest will retain Atlantic Foods’ most popular
product lines and remains committed to giving its customers the best value for their money. Mr.
Packer also stated that the deal would put his company in a position to compete with the national
supermarket chains. Although time is required for consolidation, he plans on opening at least
three stores later this year.

File 24
CA B

In other news, transportation officials in Austin have temporarily halted construction of the
SwiftRail commuter train system. The interruption comes amid criticism from a group of local
citizens. Residents from the Kingfield neighborhood are claiming that rail lines are being built
too close to their homes. Mary Stenos, the head of the transportation department, held a press
conference on Wednesday regarding the matter. She stated that the residents’ complaints were
being taken seriously and that work on the SwiftRail would be stopped until the issue is resolved.
She also said that updates will continue to be posted at www.swiftrail.gov to keep the public
informed on the progress of construction.

File 25
B C B

Before we wrap up, I have one more thing to mention. Recently, many employees have discussed
the idea of wearing more comfortable clothes at the office. I had a brief discussion with our CEO
yesterday. Jeans and casual button-up shirts will be permitted on Thursdays and Fridays
throughout the year. However, everyone has to read document explaining the updated dress code.

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It must be signed and submitted by staff before the end of the week. Regarding questions that
aren’t addressed in the form, I suggest contacting my administrative assistant at her extension.

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Unit 11
File 1:
ACC

(file 2)
Question 1: Why is Mr. Logan being mentioned?
1. When Jack Logan first came into my office for his job interview, I knew right away that he
was going to be a good salesman and yesterday he proved me right by making the largest sale
in the company’s history.
2. Our keynote speaker, Mr. Barry Logan, is going to come on stage to give a talk about some
sales techniques that will help you to get more sales. Now, let’s all give a warm round of
applause for Mr. Barry Logan.
Question 2: When was the company established?

1. We have all gathered here this evening to celebrate our company’s 20th year of being in
business. I’m happy to say that it has been a wonderful experience for me, and I do hope that we
will achieve as much as we have in the next twenty years.
2. It only seems like yesterday that a staff of 2 members and myself begin this company but I
can’t believe that a decade has passed since then. Anyway, I’m glad to see everyone on this
very special night of celebration.

Question 3: What will happen next?

1. At twelve o’clock, we will have lunch at the cafeteria. Then, at one, you will be put into a
small group to discuss some important issues our company is facing. Now, would everyone
give a warm round of applause for Derek Smith, our regional manager?
2. Before, Larry, our sales manager comes on stage to give his talk, I want to remind everyone
that this Friday’s meeting has been postponed until next week. Now, let’s all welcome our
next speaker Mr. Larry Stewart.
STEP B

DBA

269
(file 3)
Question 1: Who most likely is listening to the talk?

1. I’d like to explain our latest product, the potato dicer. Please listen carefully as I highlight
its feature. Your job as our company’s sales representative is to focus on the features of the
dicer to make sales to restaurant owners who are interested in the product.
2. I’d like to thank you all for showing up for this week’s neighborhood watch meeting. First,
I want to introduce a new neighbor who moved here a few weeks ago.

Question 2: What does the speaker ask the listener to do?

1. The road construction northbound on Highway 15 has cars backed-up for miles. All
motorists should avoid the highway and use either Highway 17 or local roads.
2. I need a cost estimate on the product I told you about. Please
Get back to me today because I told my client that I would have the price for him by the end of
the day. Thank you.

Question 3: What is going to happen next?

1. Right after this announcement, an inflight movie is scheduled to be shown on this flight.
The title of the movie is Typhoon, and it is about 110 minutes long. Then, dinner is going to be
served. We hope you all have a wonderful flight.

2. In a moment, we will be talking to a man who had been looking for his long-lost son and
finally succeeded in another part of the world. But first, let’s to Brian with the local traffic
report.
STEP B

BAA

FILE 4
BDB

270
(file 5)
Question 1: Why does the speaker say that the listeners are special?

1. All of you here today have been hand - selected by the general manager for this particular
project. You should feel proud and special because this project is going to be the biggest deal
in our company history.
2. As most of you know, for the past few months, we have been searching for a new
personnel director to take over after Ms. Wendy Evans retires next month. First of all, I’d like
to tell you how special you are because you have now passed all the preliminary round the be 3
final candidates for the job.
.

Question 2: What does the speaker ask the listeners to do?

1. Now, would everyone fill out the survey form we are conducting for our company? Please
remember not to leave any of the lines blank since the information you provide will give us
valuable insight on how the general public will react to our new product.

2. Ron Nelson will be with us for the next couple of weeks to observe how our office flows
and to suggest the way we can improve the system here.
Therefore, we urge you to make any suggestions you have when he gets here tomorrow.

Question 3: What will happen next?

1. We are now ready to depart and we will be back here around 2 o’clock. So, let’s all relax
and enjoy the boat right down the Randy River.
2. Thank you. This has been Jeff Burke with the 5-o’clock business news here on FM 104. We
will be back with our regular programming right after this commercial break.
STEP B

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BCA

FILE 6
DAB

(file 7)
Question 1: What did the company decide to do?
1. The decision to appoint a new branch office manager for our East York office was made at
this morning’s meeting at the head office.

2. After carefully assessing all of our valuable options, we made the decision to sort down a
production of facility in Detroit in June of this year.

Question 2: What will happen next week?

1. Our meeting with Mr. Brown has been set for next Monday because he has to leave town on
an unexpected business trip this week.

2. The decision to appoint a new director sales will not take place until next week. It is
believed that the setback was caused by the president being delayed on his trip back from New
York.
.

Question 3: Who is John Simpson?

1. Today’s top news comes from a local newspaper columnist John Simpson, who has gotten
himself into trouble again by writing a story about his political view on the corruption of the
presidential election.
2. In five minutes, we will be arriving at the museum and find out.
Would everyone please make your way to the museum entrance where the guide for today,
Mr. John Simpson, will be waiting to take you on the tour.

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STEP B

BCA

(file 8)
Question 1: Who is giving this talk?

1. An important part of our business is to provide our customers with the aftersales service
This allows us to grow as these customers come back and also refer our products to those
around them.
As your manager, this is what we are going to work during the workshops this week.
2. Attention, passengers. This is your captain speaking.
Due to the strong wind, we are experiencing some minor turbulence at this time. I’d like to ask
all passengers to return to your seats and fasten your seatbelts.

Question 2: When did the speaker graduate from this school?

1. I can’t believe that a decade has passed since I was a student at this university. The years
flew by, but I still recall how hard the final exams were.

2. When I graduated from this school 3 years ago, I was unsure of my future, but I have to say
that I have finally found myself in a job I really enjoy working. I guess I’m very fortunate.
.

Question 3: What does the speaker offer?

1. For those who are watching or wait you will be pleased to learn they offer selections of
reduced-fat milk at the facility. If you are interested, just drop by my office, and I will give you
a discount coupon.

273
2. If any of you do not have a way of getting to the head office tomorrow, you are more than
welcome to ride along with me I have room for 5 peoples in my van. Just let me know before
the end of the day today.
STEP B

DBC

PRACTICE (FILE 9)
Questions 1-3 refer to the following talk.

I would like to introduce Steve Johns, the new Director of Sales. He comes to US from
Commlinks. where he successfully introduced the Shoot for Sales campaign at this company that
raised profits by 12% at his former company. He is the brain behind Slow to Dough and
Campaign X. Prior to that, Steve ran his own consulting firm. You will have a chance to meet
him tonight at Mulligans Cuisine from 5-7 p.m. We are looking forward to the excitement and
energy which Steve brings to every endeavor he engages in.

Answers 1. (A) 2 (B) 3(D)

Questions 4-6 refer to the following introduction.

Hello. I would like to welcome everyone here on this fine May morning to Sun System’s
employee of the year banquet. As you already know, a 30-percent increase in sales records hasn’t
been unfeasible until this point. We thank every one of you who has put all your hearts and
energy into this company and helped bring consumers’ firm faith in our products. All this would
not have been possible without you. So, as president of Sun Systems, I have arranged a moment
to recognize some outstanding employees. Please give a warm round of applause for the sales
manager and my co-presenter Larry Kim!

Answers 4. (A) 5. (D) 6. (B)

Questions 7-9 refer to the following talk.

As a professional futurist, Glen Thomson has been listening to me future intently for nearly two
decades, we want to welcome him to our program today. Glen IS the founder and CEO of
Futurist.com. He has been compared to Alvin Toffler for me scope of his vision and to James
Burke for his style of presentation. One of the most respected futurists in me United States. Glen

274
wo tor enterprises in fields as diverse as transportation, aerospace, energy, telecommunications,
financial services, and health care. Prior to going into business, Glen was an award-winning
educator, selected Most Influential Professor at Whitworth College. Now Glen is a visiting
scholar at the University of Washington. Glen is the co-author of a handbook, “Strategic
Leadership: Achieving Your Preferred Future”, available at Amazon.com. Today Glen is going
to stretch his imagination of the future as he discusses fields ranging from science and
technology to culture and society as well as business and economics. Let’s welcome Glen
Thomson to our program.

Answers 7. (D) 8. (C) 9. (A)

TOUR

File 10:
D D C

Welcome to the Summit Resort. My name is Desmond, and I’ll be teaching you some basic
snowboarding techniques this morning. Before we get started, though, you’ll watch a brief video
about some important safety guidelines. Then, everyone has to get suitable gear, including boots,
a snowboard and a helmet. You can rent these items at the shop on the second floor of this
building. Once you have what you need, we’ll begin the lesson. Since Trail A is currently closed
due to poor snow conditions, we’ll be using the other beginner trail. All right. Are there any
questions at this time?

File 11:
A B C

M: Hello, everyone. Welcome to the guided tour of the Giant Dinosaurs exhibit. Today you will
be able to see dinosaur skeletons that were excavated by Dr. Mark Simmons while on an
expedition in South Afridca. Dr. Simmons is one of the most respected scientists in the field and
has discovered some of the oldest and most well-known fossils in the field. These fossils here
were found in layers of sedimentary rock dated back over 65 million years ago. Because these
fossils are delicate, I remind everyone that if you want to take pictures, please turn the flash off
on your camera.

275
File 12:
B D C

M: Welcome to the Lake Kitano National Park. I’m Jane Black, your guide for today. If you look
at your map, we’ll start our tour from the Information Center and head to West gate. Now we
usually continue our journey to South gate after a short break, but that path is closed to the public
this season. Instead we’ll take the path to East gate and hike up the Kilmore Cliff trail until we
reach Lake Kitano. For those of you who are afraid of heights, Kilmore Cliff is a trail that goes
along the 50-metter cliff drop. If you have any concerns please voice them now. Otherwise we’ll
begin our tour….

SPEECH (File 13)

Questions 1-3 refer to the following presentation.

Good morning. Let me go ahead with our presentation on the company's sales records for the
past year. As you see here from this chart, last year's sales figures have been fairly high, except
for August. September, and October. This indicates that there is a great need for US to come up
with a new fall product line that satisfies consumers to offset the loss we encountered last year.
Our view is that, unlike other seasons, fall lacks any unique characteristics in terms of our
clothing line.

We are currently receiving ideas from every department on new items for this fall, but
regrettably, none of them have proved to be satisfactory. However, we still recommend that
people contribute any views to us. and anyone whose idea Is chosen will be rewarded with a
bonus. We sense that other companies are experiencing the same kind of problem we have, and I
personally think we have to take advantage of this opportunity to dominate the market.

Answers 1. (A) 2 (D) 3(D)

Questions 4-6 refer to the following speech.

In July our company launched Servelink to connect technical support with our front line
customer service representatives. The goal was to streamline consumer problem resolution by
putting the sales force in instant interaction with our qualified technicians to solve complex
problems. Between October and November, an average of 280 messages per day were sent via
Servelink. The technicians were able to resolve an average of 220 tickets per day, increasing our

276
efficiency by 14V This resulted in increased satisfaction, as indicated by our poll in late
November.

Answers 4. (B) 5. (C) 6. (C)

Questions 7-9 refer to the following speech.

Welcome, all service staff members. Recognition. That word means a lot of things to a lot of
people. A note of thanks to someone for going out of their way for a customer, a spontaneous
lunch for a group that demonstrated exceptional teamwork, or a special acknowledgement for
finding new ways to build our business. Recognition is possibly our most powerful expression of
gratitude and can be used to recognize employees who have personally contributed to the
corporate or groups' goals. In our business, we need to focus on applauding, recognizing, and
awarding others for doing all the right things that make our company a success. To be truly
successful, several elements are essential to any recognition program.

Answers 7. (A) 8. (B) 9. (C)

HOMEWORK

File 14
CD D

W: Welcome to your first training session at Jarret’s! the next four days will be quite intense as
you will be shown a lot of different equipment you will be required to handle in your daily job.
Try not to get too overwhelmed. Once you get used to the assembly process, the machines will
become very easy for your efficiency at working the line will grow rapidly within a year. At
Jarret’s we pride ourselves on producing quality materials in a positive environment. We hold
weekly team building exercise and a monthly staff getaway. I’m sure you will enjoy our
company events and become good friends with your colleagues. Today we will have a tour of the
factory and meet the workers. The next three days are spent on machine training. One of the days
we will have a special team lunch and the president will be coming in to meet everybody.

File 15
B D A

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M: Welcome to the Museum of Electronics.

Here you can see some of the earliest televisions, radios, and telephones. This month, we have a
special exhibition that focuses on radar and other technologies developed during World War II.
George Butler, an expert in the field, will be giving a short talk describing the history behind this
marvelous technology. There is also a workshop for students aged 13 to 19 where they can
assemble their own radio transmitter. It will be a good opportunity to learn a few basic principles
of electronic engineering.

File 16
A D C

W: As I’m sure everyone is aware, we have recently merged with another company that is
located in India. Now that we have become an international corporation, we will be sending a lot
of our most vital data through unsecure email systems. According to the IT department, this is
unavoidable. Unfortunately, this means we have to be very careful with what data we send
through e-mail. This afternoon, everyone must attend a seminar explaining the new procedures
for what data can be sent via e-mail. The rest will be sent using secure air mail. If you don’t
come to the meeting then I will have to explain the same thing over and over again and my
schedule is too tight to do that. So, everyone should come to the 1st floor meeting room at 2:30
P.M.

File 17
C A D

W: Welcome abroad the Midnight Cruise, Loveport’s most romantic evening! (98) We will be
spending the majority of our cruise in Billing’s Bay, (100) but we will also be following the
coastline of Eagle Island to Port Lewis for a champagne toast. During our cruise, our host, (99)
Star master Jenkins, will be directing you through the constellations that are in view, and with
any luck we will be able to witness tonight’s meteor shower! While we are cruising, we ask that
you wear your life jackets at all times when on deck for your safety. If you begin to feel sea sick
at any time, I encourage you to visit our on-board clinic for some medication. Now I would like
to ask everybody to join the captain in the stateroom for a rundown of this evening’s services!

File 18
A C D

278
M: Attention, passengers. Welcome abroad Continental Lines, with bus service to Columbia,
Charleston, and terminating in Eastport. We will be spending the majority of our trip on the
highways, so please make sure you have your seatbelts buckled. We will reach our first
destination, Columbia, in approximately 2 hours, making our time at arrival 10:30 P.M., Friday
the 15th. We’ll be getting on the road shortly; please make sure all of your luggage is secure and
out of your neighbor’s way. You can learn about attractions in the travel brochure located in the
seat pocket. Now sit back, relax, and enjoy the scenery!

File 19
C D A

It is my pleasure to welcome you all to the opening day of Keller University’s scientific lecture
series. We have invited a variety of scientific experts from the field of biology, chemistry and
physics to elaborate on their most current studies and findings. I am sure you will find all four of
today’s tasks every educational. I encourage everyone to pick up programs for entrance. Also,
we request that you wait until the conclusion of each lecture to ask questions. Each speaker will
have an opportunity to address inquiries following his or her talk. Thank you, and I hope you
enjoy the event.

File 20
C B D

I would like to take a few minutes to get everyone up to date on our latest project. As was
discussed earlier this quarter, I commissioned Capital Group to conduct a market analysis on
behalf of our company. Well, the results from their analysis have come back, and they are less
promising than we were expecting. As it turns out, our newest board game, Tagline to be too
similar to other games that are already on the market. Given the response from customers, I have
chosen to cancel all future development of Tagline and channel our resources elsewhere.

File 21
D C B

M: Congratulations, everyone. I know you’ve been working hard at Rodham University for the
past four years to be sitting here today. As you’ve heard, the scheduled guest speaker
unfortunately had to pull out at the last moment because of illness. Instead, we’re fortunate
enough to have Ms. Gladys Smith, CEO of Megas, Inc., here with us today. We’re all gratefull

279
that she agreed to step in on such short notice. After giving a speech and handing out your
diplomas, Ms. Smith will be joining us for the official photos, which will be taken on the lawn.

280
MINI TEST PART 4
71. D 81. B 91. A
72. A 82. Á 92. D
73. C 83. C 93. A
74. B 84. B 94. C
75. C 85. A 95. C
76. C 86. C 96. C
77. D 87. A 97. B
78. A 88. C 98. B
79. C 89. B 99. D
80. D 90. C 100. A
Mini Test Part IV

Questions 71-73 refer to the following telephone message:

Hello, Ms Han. This is Sunmi Park calling from Edge Designs. I want to inform you about an issue
regarding to the project you commissioned us to do. Although the T-shirts that my firm is designing for
your organization are supposed to be ready by this Thursday, we will not be done by then. One of our
staff members was sick the last two days, so the work is taking longer than expected to finish. As a
result, we won’t be able to send the completed products to you until Friday. I’m very sorry, and we
intend to take 10% off your final bill to make up for the delay. If you have any inquiries, please reach out
to me. I’ll be happy to answer them.

Questions 74 – 76 refer to the following announcement:

I have an important announcement for all administrative staff. Over the weekend, the technician
installed a new operating system on all of the computers in our clinic. Unfortunately, some data was lost
in the process. Patient medical records were not affected, but the schedule for the upcoming week was
accidentally deleted. So, we have to contact our patients immediately to find out the dates and times of
their appointments. This is currently our top priority, as we don’t know who has an appointment
tomorrow. Our lead receptionist-Janel Lee- will now hand out a list of patients and their contact
information. You each will be assigned 70 of them to call.

Questions 77- 79 refer to the following telephone message:

Hello, Mr. Hong. It’s Denise Reynolds. I may have found a suitable tenant for the apartment you are
trying to sublease through my firm. A visiting researcher at Forest University named Brad Patterson
contacted me about it. He wants to rent your home until September 1. Um, you asked to find someone
to take the apartment until the end of September, but…um, few people have shown interest. This is the
best I can do. Mr Patterson would like to visit your until this week. I know you work on Thursday and
Friday, so how about on the weekend? He mentioned that he was free on Saturday afternoon. Call me
at 555-0394 to let me know what time would be best.

281
Questions 80-82 refer to the following talk.

Our CEO organized this four-day retreat for managers in order to express gratitude for the hard work
you have done. She recognizes that you all strive to perform at a high level and wants you to know that
you are essential to the firm’s success. Now in addition to relaxing and enjoying this beautiful resort, we
are carrying out a few team-building exercises together over the next few days. While the exercises are
designed to be lighthearted and fun, they will also give you a chance to enhance your communication
abilities. One more thing…the CEO would like a picture of everyone together. So, please meet in the
resort’s main event room at 4 P.M

Questions 83-85 refer to the following telephone message:

This message is for Richard Brendholt. My name is Emma Compton, and I’m the principal of Charleston
Elementary School. I’m calling because we’re hosting a Career Day early next month as a way of
introducing students to different vocations that they could possibly pursue in the future. It would be
wonderful if you could send a representative from your fire station to the event. Many of our pupils find
your line of work fascinating. I’m certain that they’d appreciate hearing about the duties and
responsibilities that emergency personnel deal with on a daily basis. The person you send will need to
give a 10-minute talk about a firefighter’s job and demonstrate the gear that is used. If you’re interested
in participating, please let me know by Monday, March 23. Thanks

Questions 86-88 refer to the following broadcast.

In local news, the Meyerville city council voted to tear down the historic city hall building on July 12. The
decision comes after an inspection last year uncovered cracks in the foundation. For months, the
government debated whether to undertake costly renovations or simply demolish the facility. Mayor
John Hamilton held a press conference this morning, during which he announced plans to build a public
park in the building’s lot. The city council will hold a special session to discuss the design of the new park
this Friday at 7pm at Fairview High School. Residents are encouraged to attend and share their ideas.

Questions 89-91 refer to the following speech.

The Snow and Ice Festival has grown considerably in recent years, and it now attracts many visitors from
overseas. This increase in the number of international travelers has a very positive impact on Brenton
City’s economy. Your goal for today is to figure out how to promote the festival to foreign tourists and
continue this trend. Just keep in mind that most guests find the snow sculptures and ice palace to be the
two most impressive features of the festival. So, those attractions should be emphasized in our
campaign. All right, I’d now like everyone to split up into small groups and brainstorm ideas. Then, I
about half an hour, break for lunch.

Questions 92-94 refer to the following excerpt from a workshop.

I’m Milo Forsythe, and I was hired to provide training on how to manage complaints. As new employees
of the customer service department, it’s important that you know how to effectively respond when
someone is unhappy with one of the company’s products. This is because handling a complaint well can

282
actually lead to increased customer satisfaction and loyalty. To better demonstrate this point, I’d like to
do a simple role-play exercise. One of you will be an upset customer, and I’ll be the company
representative. Pay close attention to how I deal with the situation by validating the other person’s
experience. You may be surprised by the results. Hopefully, you will use this technique when interacting
with customers.

Questions 95-97 refer to the following advertisement and schedule.

Are you looking for ways to save money on airfare and accommodations? Then be sure to tune in to
108.6 FM’s newest program, the Frugal Traveler. Hosed by Jeff Wallace, who ran his own travel agency
for 25 years before retiring, the program will provide tips on how to stretch your budget while on
vacation. Jeff will set aside time each day to respond to questions from listeners, and callers will have
their names entered into a monthly draw to win a flight to any major city in Europe with Omega Air. The
Frugal Traveler will air Wednesday afternoons, starting May 2. It will fill the time slot immediately after
our local update. Make sure to check it out!

Questions 98-100 refer to the following telephone message and receipt.

My name is Janis Lyle, and I rented a car from your company when I visited a client in Manchester last
week. While filling out an application for reimbursement from my company, I noticed an error on my
receipt. I was told that if I upgraded to a larger vehicle, I would receive the navigation system for free,
but I realize now that I was charged for it. I’d like to have that amount refunded to my credit card. In
addition, I … ah… I’ve got one more request. Your Web site mentions that your company has a rewards
program. Could you send me a brochure that describes the benefits of membership? I’m going to be
talking a lot of business trips this year, so I might sign up. Thanks.

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Questions 89-91 refer to the following talk

I'd like to start by saying that it's a great honor to be able to participate in this lectu re series at
James College. Several speak talks, and I hope that you'll find mine as engaging as theirs. Now...
the focus of my lecture is the impact that fiction has on society. Specifically, I'm going to look at
how one popular novel…um, The Looking Glass by Jack Coyle...led to several reforms to the
legal system. If you haven't read Coyle's book, don't panic. I'll hand out the relevant excerpts
from it now, so you can refer to them during my lecture. s have already given excellent

Questions 92-94 refer to the following announcement and floor plan.

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Attention, everyone. Before we open today, I just want to remind you that our clothing store is
having a sale this week in honor of the holidays. Make sure to tell customers that over 20 of our
best-selling sportswear items are marked down. The display has been set up in the aisle closest to
the main entrance, so will be the thing people see when they enter the store. Oh... one more
thing. We're going to close down for two days toward the end of the month so that our checkout
area can be expanded. I'll announce the dates tomorrow after I have met with a representative of
the interior design firm doing the work.

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Questions 95-97 refer to the following excerpt from a meeting and graph.

Before we wrap up, l'd like to talk about how our four stores are doing. I went through the
figures in our quarterly sales report yesterday, and good news and bad news. The Kingston
branch continues to do well. It exceeded $30,000 in revenue well, there's ... every month last
quarter. In addition, the Albany branch has improved. Sales have increased each month since
Harry Ferguson took over as manager in June. 1'm concerned about the Bethany and Newark
locations, though, because sales have declined since they opened in August. I'm going to pass out
the report now. Please look through it and then come up with some suggestions for our next
meeting on how to turn things around.

Questions 98-100 refer to the following announcement and chart

Ever since we started working on the Raymon Arena Project last month, things have been very
busy. The tight deadlines have created problems for some of you architects, which we need to
address. If you look at this flow chart, you'll see that our normal work process for drafting

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blueprints includes five steps. However, for the rest of this project, I want you to draft blueprints
right after meeting with clients. I think eliminating one step will expedite the work process. Now,
I want to say a few things about a new city regulation that we need to take into account when
designing the stadium. It'll only take a few minutes.

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