Human

Resource
Management

Student Name: Arsalan Zahid

Assessor Name: S. Ibrar Hussain

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Table of Contents
Introduction .................................................................................................................................................. 3
LO1 ............................................................................................................................................................... 4
1.1 Explain the function, role, objectives and effectiveness of the HR department to your business . Also
explain the different approaches and models to the HRM and state their effectiveness to a business ......... 4
1.2 Explain how the HR department will staff your business with the appropriate workforce, underline the
concept of Workforce planning. You are also required to assess the impact of different types of the labour
market on the HR function of the organization............................................................................................. 5
1.3 Explore the concept of internal labor market and analyze idea of turnover and retention of staff and its
impact on an organization. Also discuss the impact of legal and regulatory on the policies of HRM and
how modern technology have increased the efficiency of the HRM ............................................................ 6
1.4 Explore how the recruitment system of an organization works and critically evaluate different
methods of selection an organization can use. In your answer also include how the induction of a new
employee in workplace takes place and its importance. ............................................................................... 7
LO2 Evaluate the effectiveness of the key elements of Human Resource Management in an organization.8
2.1 Explore how the training of employees takes place in an organization and how to evaluate the success
of any training and development activity ...................................................................................................... 8
2.2 Assess the role of different reward systems and motivational techniques on the motivation of
employees. Also evaluate how the job-design job extension techniques can be used to keep employees
motivated in their roles ................................................................................................................................. 9
2.3 Explain the concept of flexible organization and different models of it. Assess how it is helpful for
both employees and employers in modern business. .................................................................................. 10
2.4 Performance and appropriate reward system plays important role in the success of the organization.
Explore how the performance management system works and how rewards are determined in modern
business. ...................................................................................................................................................... 11
LO3 Analyze internal and external factors that affect Human Resource Management decision-making,
including employment legislation ............................................................................................................... 12
3.1 Employees relations are very crucial in organization success. Critically evaluate what strategies an
organization can use to maintain good relationship with employees. ......................................................... 12
3.2 Define the purpose employment laws and other different legal areas as HR manager you need to
consider including the ethical and social responsibilities ........................................................................... 13
3.3 Explain the concept of trade unions and how their impact on business activities. Develop the best
practice HR department can use to avoid conflict with trade unions. ......................................................... 14
Refrences..................................................................................................................................................... 15

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Introduction

Coca-Cola, or Coke is a carbonated soft drink] manufactured by The Coca-Cola

Company. Originally intended as a patent medicine, it was invented in the late 19th
century by John Pemberton and was bought out by businessman Asa Griggs Candler,
whose marketing tactics led Coca-Cola to its dominance of the world soft-drink
market throughout the 20th century. The drink's name refers to two of its original
ingredients: coca leaves, and kola nuts (a source of caffeine). The current formula of
Coca-Cola remains a trade secret, although a variety of reported recipes and
experimental recreations have been published.

The Coca-Cola Company produces concentrate, which is then sold to licensed Coca-
Cola bottlers throughout the world. The bottlers, who hold exclusive territory
contracts with the company, produce the finished product in cans and bottles from
the concentrate, in combination with filtered water and sweeteners. Coca-Cola was
the world's third most valuable brand, after Apple and Google. In 2013, Coke
products were sold in over 200 countries worldwide, with consumers drinking more
than 1.8 billion company beverage servings each day.

The Coca-Cola logo was created by John Pemberton's Bookkeeper.

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LO1
1.1 Explain the function, role, objectives and effectiveness of the HR
department to your business . Also explain the different approaches and models
to the HRM and state their effectiveness to a business.

The function of a HR office inside the organization is huge. Coke understands the
requirement for a productive HR division organization with the goal that they can
pick the worker carefully. Each company requires to have employees who can offer
some benefit to the organization in a long run. The function of HR office is vital in
such manner since the employees are picked by the division through meetings and
exploring of individual data. In the event that the office figures the applicant will be
fit in the organization and its way of life than they are hired by the division.

It is essential that the job and functions of the HR office are solid. This is the
significant motivation behind why Coke has a superior correspondence organize
which makes an extension between the roles and function. The real job of the HR
office is to procure hopefuls on merit with no biasness so the company could have a
long haul advantage. Applicants with specific skills would consequently give the
company to perform well since they will have the capacity to give results which the
company anticipate. For this reason the office needs to understand its job which is
very imperative for the organization.

Each HR office has its goals drafted which are in accordance with the organization.
This decides the viability of the HR office so the company could profit. The essential
goal of the division is to motivate their employees to work proficiently. For this
reason distinctive systems and techniques are utilized by the HR division with the
goal that they can perform well. Rewards are given to the employees for their better
execution which naturally motivates different employees to perform well with the
goal that they get remunerated as well. Other than this diverse destinations are taken
after which are identified with the organization. Coke significantly centers around
such destinations with the goal that a long haul advantage could be accomplished.

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To make the HRM of an organization more viable two noteworthy methodologies
are utilized which helps the destinations of the office. While arranging the HR roles
and function it is essential that the way of life and goals of the company are
considered. Each approach identified with the HR office is required to be related
with the way of life of the organization so the usage is done effectively with no
impediment.

1.2 Explain how the HR department will staff your business with the
appropriate workforce, underline the concept of Workforce planning. You are
also required to assess the impact of different types of the labour market on the
HR function of the organization.

The workforce planning is one of the real perspective for the organization which is
critical to consider by the HR division. It fundamentally clarifies the responsibilities
and specialist of each worker who have been working in the organization. Coke
centers around the need of cautious workforce planning since they do understand
that without appropriate structure the company can't advance. For this reason there
are two noteworthy division which are improved the situation workforce planning
with the goal that efficiency can be accomplished by the HR office. Every workforce
division requires to have their own arrangement of policies and method which would
influence the organization to acquire a long-term benefit. There have been numerous
components required for the work compel planning.

For the workforce planning the employees are isolated into two groups called
operational and strategic workforce. Every ha their own goals and set of
responsibilities which enable them to perform in a long run. The operational
workforce is in charge of the day by day activity and assignments that are performed
inside the organization. These are the standard undertaking which are vital for the
company. The obligation of the employees likewise stay same with no specific
changes in the day by day work. Employees are capable to play out their
responsibilities as the HR division ensures this occurs immediately. The second
workforce division is the strategic workforce gathering. This is significantly to
manage a specific issue or issue the company has begun to confront. In the event
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that the organization has been confronting an issue which isn't in routine then it is
essential to build up a group will's identity in charge of conveying an answer. There
have been numerous episode in which a company needs to confront certain issue
which are limiting it to accomplish their coveted outcome. HR groups makes a
specific group which have the skills which would be required by the organization to
discover the answer for issue. Coke have effectively created reserve groups which
are consequently initiated when the company is confronting issues and issues.

1.3 Explore the concept of internal labor market and analyze idea of turnover
and retention of staff and its impact on an organization. Also discuss the impact
of legal and regulatory on the policies of HRM and how modern technology
have increased the efficiency of the HRM.

The employees inside the organization are the most imperative asset since they are
in charge of the accomplishment of the company. For this reason the idea of inward
work showcase is broadly utilized by the organization. Coke understands the
requirement for an interior work advertise in which the responsibilities and experts
of the employees are characterized by the set principles and systems of the
organization. Each employe has a duty which is characterized by the skills he have.
The idea is essential to consider so the structure inside the organization is productive
and gives the organization a long term advantage. It is critical for the HR division
inside the organization to motivate the employees. Diverse techniques are utilized
for this reason, for example, rewards and disciplines. In the event that a
representative inside the company is demotivated then it would not execute
according to the desires for the company. The worker would endeavor to search for
different alternatives inside the organization and may leave the activity. This
procedure is called worker turnover in which the activity is moved. Coke attempts
their best to unravel this issue since the HR division understands the cost of training
which the company contribute on its employees so they can control the turnover rate.
The organization has the highest retention rate in the industry which is significantly
because of better policies which give the employees a long term benefit. The
privileges of the employees are essential to consider which have been given
significance by the controls. These directions are fundamentally set by the
organization and are vital to take after. This is the significant motivation behind why

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the polices made by the organizations are in understanding to the legal structure
made by the legislature. In the event that the rights, for example, privacy is abused
by the company then the employees are allowed to make a legal move which would
give damage to the organization in a long run.

1.4 Explore how the recruitment system of an organization works and critically
evaluate different methods of selection an organization can use. In your answer
also include how the induction of a new employee in workplace takes place and
its importance.

The HR office inside the organization is essentially in charge of the recruitment of

the employees. A rundown of steps are taken after to enlist the best and reasonable
contender for the activity with the goal that the organization can get a long term
benefit by the employees. Coke has the best and effective recruitment framework
which gives them the best contender to the activity. The framework is sufficiently
adaptable with the goal that the company can point locate the appropriate skills
which are the essential necessity identified with the post being advertised. It is
critical for the organization to have an arrangement of techniques which could assess
the representative totally.

A rundown of techniques are utilized by HR office with the goal that they can choose
the best hopeful. Shortlisting is the initial step utilized in which every one of the
applications are broke down by the HR office and a rundown of competitors whose
skills best match the post are considered. The means requires cautious examination
of each aptitude of the competitor. Subsequent to shortlisting the competitor is
required to direct an online evaluation in which the IQ level along with the identity
of the worker is tested. This is an imperative viewpoint since the HR group gets bits
of knowledge of the applicant with the goal that they can choose the best appropriate
alternative. As the test is directed, the chose applicants are gone after the meeting in
which they are additionally filtered. This is the last advance which picks the most
ideal contender for the activity.

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The chose hopefuls are given an orientation in which they are presented inside the
workplace. Coke gives starting training to each worker with the goal that they can
comprehend the way of life of the organization which is an imperative factor. On the
off chance that the worker neglects to comprehend the way of life and ethics took
after inside the company then they could never feel good inside the company which
makes it vital to brief them about all the vital ethics and standards took after. There
have been numerous occurrences inside the organizations in which the employees
have failed to adapt up to the way of life of the organization significantly because of
the lack of training.

LO2 Evaluate the effectiveness of the key elements of Human Resource

Management in an organization.

2.1 Explore how the training of employees takes place in an organization and
how to evaluate the success of any training and development activity

The employees inside the organization are critical to be prepared with the goal that
they can adequately convey the normal execution. Training is a critical viewpoint
for the organization to consider since it gives the representative the learning and data
which would point give the coveted outcomes. As the company has an arrangement
of methods and standards which are imperative to be tailed, it ends up compulsory
for the new employees to get each knowledge identified with the procedures. In the
event that the company does not brief the critical standards and direction to the
employees then it would end up troublesome for them to adapt up to the pace of the
company.

Coke gives careful consideration on the training of the employees so they can give
the normal execution. For this reason the gathering of new applicant is given an
orientation in which the essential data and information is passed on to the employees

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with the goal that they can get the bits of knowledge. The way of life and standards
taken after by the organization are informed to the employees with the goal that they
can perform as indicated by the procedure. Amid the orientation, cross addressing is
bolstered with the goal that it could be made viable. After the orientation, each
worker is given a training inside every one of the branches of the organization. This
furnishes the company with the essential learning about every one of the procedures
which are being led. To enhance the nature of the training customary tests and
overviews are directed for the new employees with the goal that they ready to
comprehend the procedures. On the off chance that the worker neglects to
comprehend the company tends to rehash the procedure. There is no bargain on the
training of the worker since the company trusts that if the employees have the
fundamental information and know what about the means at exactly that point they
will have the capacity to give benefit to the company. For this reason extraordinary
consideration is given to each progression.

2.2 Assess the role of different reward systems and motivational techniques on
the motivation of employees. Also evaluate how the job-design job extension
techniques can be used to keep employees motivated in their roles.

Inspiration of employees is one of the central point to consider for the organization.
As the employees inside the company are the most essential asset for the
organization, this makes it imperative for the company to invest on them. The HR
office inside the organizations utilizes distinctive techniques which would furnish
the employees with inspiration to perform well so they can get the normal
performance. Each representative inside the organization is required to be motivated
with the goal that they are profitable and efficiency. This consequently benefits the
organization to perform well as the employees are productive all in all.

The HR division of Coke utilizes a progression of motivational techniques with the

goal that they could acquire the normal performance from their employees which
would consequently give efficiency. These inspiration techniques are uniquely
planned in understanding to the goals and policies of the company with the goal that
performance isn't endangered. The company trusts in singular rewards to motivate

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the employees with the goal that opposition can emerge. In the event that the
representative performance well in terms of profitability or efficiency then
individual rewards are given to the employees. This naturally builds the extension
for rivalry since each representative at that point centers around to perform well. The
technique had been giving the coveted results since the employees inside the
company inspire inspiration to play out their assignments properly.

Each representative inside the company is given their dependably to perform, But
the HR office examines the interests of each worker so they can give the jobs which
would make them motivated. There are numerous occasions in which the employees
are not pulled in towards their jobs and discover them frenzied. This empowers
demotivation of the employees in the company so to maintain a strategic distance
from such an episode, jobs are firmly outlined in understanding to the employees
interests to keep them motivated. Coke utilizes the technique of occupation outline
usually.

2.3 Explain the concept of flexible organization and different models of it.
Assess how it is helpful for both employees and employers in modern business.

An organization has a tendency to have a settled arrangement of procedures which

are required to be trailed by each representative. The procedures are for the most
part rehashed by the employees with the goal that the performance of the company
isn't imperiled. This is a resolute technique in which the characterized forms are to
be taken after on consistently bases to keep the efficiency running. Adaptable
organization repudiates to this idea. Such an organization accepts, to the point that
the procedures are required to be changed by the distinctive circumstances. As the
procedures changes, the responsibilities related with the employees likewise tend to
change. This makes each representative inside the organization serve in excess of
one division. An effective HR group is the fundamental necessity for such an
organization to exist since meaning of new roles is nearly made to maintain a
strategic distance from any kind of covering. The employees are required to perform

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diverse undertakings that give them a general thought of the procedures with no
specific specialization and expertise.

Coke trusts in adaptable organization since the company trusts this helps the
employees inside the company to perform. As each representative rotates around the
organization inside various office this upgrades the correspondence. The procedure
likewise gives space to change since each worker breaks down the procedures which
are being directed. As the employees are required to direct extraordinary
undertakings, this keeps them motivated in a long run. Since new undertakings and
responsibilities gives better chances to the employees to learn. It is critical for the
organization to nearly screen the performance of the employees with the goal that
they can assess the outcomes created. In the event that the worker improves results
than the company considers to confine him inside his region of intrigue with the goal
that the he could perform well. Regardless of being adaptable, Coke have understood
that numerous employees inside the company are not proficient in terms of their
performance while spinning around the divisions. For this reason the company
rehearses the two strategies to guarantee that the employees are open to working and
wanted outcomes are given with no obstacle. Better performance is the key pointer
for the organization since the company does not bargain on the results it is normal.

2.4 Performance and appropriate reward system plays important role in the
success of the organization. Explore how the performance management system
works and how rewards are determined in modern business.

In each organization, performance of employees assumes an essential role.

Organizations have their arrangement of objectives and targets which are imperative
for them to accomplish. This includes to the role of the HR division since they are
in charge of assessing the performance of the employees inside the organization. The
organizations have a characterized define of performance and objective which they
are planning to accomplish in a long run. Inability to accomplish their targets
naturally results in re-planning with the goal that the performance could be

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upgraded. There have been numerous occurrence in which demotivated employees
have failed to give the coveted outcomes to the company.

Coke tend to actualize successful performance administration framework so they can

accomplish their coveted performance with no limitation. As the company has a
tendency to advance techniques in which individual are remunerated for their
profitability. This implies it is imperative for the employees to enhance their
performance. Distinctive strategies are utilized by the company which consequently
advances the requirement for better profitability. Performance of each representative
is contrasted and his past performance and is related with the goals of the company.
This gives the organization a general thought regarding their confinements and
prerequisite. In the event that the coveted performance isn't gave to the company
then the rewards are limited. The HR office nearly screens each representative with
the goal that they can look at his performance. It is essential for the employees inside
the organization to be beneficial so rivalry could be advanced inside the company.
As the opposition is increments inside the company, each representative has a
tendency to perform well inside the company with the goal that they can give the
coveted outcomes. This naturally benefits the organization in a long keep running
since each representative attempts to enhance and give beneficial outcomes.

LO3 Analyze internal and external factors that affect Human Resource
Management decision-making, including employment legislation

3.1 Employees relations are very crucial in organization success. Critically

evaluate what strategies an organization can use to maintain good relationship
with employees.

The rights of each representative is vital to consider since it gives the employees all
the help which is required. On the off chance that a worker has a tendency to
understand that his rights are abused by the company at that point there are high odds
of more prominent representative turnover. It is essential that the policies identified

12
with the employees inside the organization are deliberately drafted in agreement to
the legal limitation. This naturally makes a sense for the company that the rights of
the employees are to be regarded with no kind of infringement. These rights
essentially incorporate privacy, job security and fundamental right and so forth. On
the off chance that one of the privilege is abused then the representative has a
tendency to be demotivated since attention to human right have expanded throughout
the years, There have been numerous episode in which the privilege of the
employees were disregarded which made the organization endure in a long keep
running because of legal activity.

Each representative at Coke is given their legitimate rights so they can perform. This
is identified with the moral issue inside the company. Policies which are in
accordance with the legal right of the employees naturally advance a moral
workplace culture in a long run. There have been numerous occurrences in which
the organizations have failed to give the fundamental rights to their employees. Coke
understands the requirement for this since the company trusts that each worker inside
the organization will naturally be motivated if his rights are not abused. This is one
of the real purpose for the HR policies executed by the organization since every
strategy is identified with the privilege of the worker. The legal territories are vital
to consider by the HR bureau of each organization since this is a significant touchy
issue which requires to have appropriate consideration.

3.2 Define the purpose employment laws and other different legal areas as HR
manager you need to consider including the ethical and social responsibilities

The rights of each representative is imperative to consider since it gives the

employees all the help which is required. In the event that a worker has a tendency
to understand that his rights are damaged by the company at that point there are high
odds of more noteworthy representative turnover. It is essential that the policies
identified with the employees inside the organization are precisely drafted in
agreement to the legal limitation. This consequently makes a sense for the company

13
that the rights of the employees are to be regarded with no kind of infringement.
These rights fundamentally incorporate privacy, job security and essential right and
so forth. On the off chance that one of the privilege is disregarded then the worker
has a tendency to be demotivated since familiarity with human right have expanded
throughout the years, There have been numerous episode in which the privilege of
the employees were abused which made the organization endure in a long keep
running because of legal activity.

Each representative at Coke is given their appropriate rights so they can perform.
This is identified with the moral issue inside the company. Policies which are in
accordance with the legal right of the employees consequently advance a moral
workplace culture in a long run. There have been numerous episodes in which the
organizations have failed to give the essential rights to their employees. Coke
understands the requirement for this since the company trusts that each worker inside
the organization will naturally be motivated if his rights are not disregarded. This is
one of the significant explanation for the HR policies executed by the organization
since every approach is identified with the privilege of the worker. The legal
territories are critical to consider by the HR branch of each organization since this is
a significant delicate issue which requires to have legitimate consideration.

3.3 Explain the concept of trade unions and how their impact on business
activities. Develop the best practice HR department can use to avoid conflict
with trade unions.

Trade unions inside the organization is a standout amongst the most widely
recognized idea being polished. A union is a gathering of people inside an
organization that tends to represent the rights of the employees. Numerous
organizations include union inside the workplace premises. These unions assume a
urgent role in the policies of the organization both emphatically and adversely. Since
they battle for the privilege of the representative, trade unions are generally one-
sided in terms of the rights. This is the place the contentions rises. On the off chance

14
that the policies which are actualized by the HR division negates with their
observation then the union will be against the company. There have been numerous
issues in the past that have brought about brutality which is the real motivation
behind why trade unions are debilitated in the greater part of the private organization.
As trade unions are limited, the company can pick up a full power over their
employees in a long run.

The HR branch of Coke is against the improvement of unions inside the

organization. This is the significant motivation behind why numerous means are
taken with the goal that the production of such unions are damaged. The fundamental
goal of the HR office is to motivate their employees to work productively. For this
reason diverse techniques and strategies are utilized by the HR office so they can
perform well. Rewards are given to the employees for their better performance
which naturally motivates different employees to perform well with the goal that
they get remunerated as well. Any worker who is discovered liable of making such
union is contemplated. The worker is quickly terminated from the company or is
required to make a formal composed statement of regret. This consequently keeps
the production of such unions inside the organization. Coke is entirely against trade
unions since the company trusts it straightforwardly influences the efficiency.

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