Varun Singh

[email protected]
+91-7738895191

CARRIER OBJECTIVE

To be in a progressive work place, where opportunities are provided for learning and growth in
a professional environment, organization that appreciates contribution as well as valuable
innovation.

EXPERIENCE Summary

• 9+ Years of experience in Information Technology with strong background in Windows

Server and Citrix support.
• Expert in XenApp 6.x,7.x/PVS/StoreFront/MCS/WEM/CitrixCloud/UPM
• Currently working as Sr. Escalation Engineer in the product support team for Citrix.
• Worked as Windows Server Engineer as Level 3 Escalation in Continuum Managed
Solutions Pvt. Ltd.Mumbai. Continuum provides a big range of solution to its
customers including Network Operation Center (NOC) for Managed Service Providers
(MSP). We were supporting more than 6000 MSPs with average of 5 Sites each having at
least 10 servers in each site.
• Conversant in technologies like Windows Internals, Printing, Active Directory, Virtual
Memory, DNS, DHCP etc.
• Debugging using tools like Procmon, Process explorer, Perfmon, Xperf,
CDFMonitor, UPM logging, Splunk for Citrix Cloud, MSI logs
• Experience in migration and deployment projects of Citrix Environment
• Experience in Conducting training and preparing study material for internal teams.
• Strong logical, research, problem solving, analytical and communication skills.
• 4+ Years’ experience of team leading & auditing troubleshooting done by frontline
engineer.

Technical Skills

Virtualization Technology Vmware , HyperV , XenCenter

Cloud Technology Azure Concepts, Citrix Cloud

Scripting Tool Powershell

Citrix Components PVS, MCS, WEM, Profile Management, Citrix Database(SQL),

Redirection, Storefront, Zones, Receiver(Windows , MAC,
HTML), Netscaler integration, Director, MAS

Windows Components Remote Desktop Service, WMI, COM/DCOM, Active Directory,

Windows Installer, IIS, Printing, DNS, DHCP.

.
WORK EXPERIENCE

Role : Sr. Escalation Engineer

Company: Citrix India Pvt. Ltd.
Duration : 2019-01 to Present
Work Location: Bengaluru (India)
Technology: XenApp/Xendesktop 6.x&7.x, Storefront, Workspace environment
Management, Provisioning Services, Machine creation Services, Citrix Printing, Citrix Cloud,
Netscaler, Deployment, Migration
Responsibilities:

• Providing worldwide technical Support which mainly includes working on break fixes,
production down, helping customers to implement, deploy and upgrade their
environments.
• Responsible for troubleshooting session enumeration and launch issues,
Installation/Upgrade failures, Machine Creation Service and Provisioning Services Issues,
SQL Database issues, UPM, Citrix Policy Issues, Hypervisor Issues, etc.
• Analyzing, troubleshooting and fixing complex issues in mixed enterprise environments for
TRM, re-seller, and end customers using Citrix products.
• Implement best practices to integrate Citrix products with Microsoft Windows Server roles
and services for best performance and reliability.
• Debugging using tools like CDF, Receiver Diag, SQL Profiler, Wireshark, etc.
• Working with engineering team to improve the product by reporting bugs and known
issues.
• Develop articles for the Citrix Knowledge Base to help other engineers, partners, and end
customers resolve complex technical situations.

Role : Lead Technical Support Engineer

Company: Citrix India Pvt. Ltd.
Duration : 2016-07 to 2019-01
Work Location: Bengaluru (India)
Technology: XenApp/Xendesktop 6.x&7.x, Storefront, Workspace environment
Management, Provisioning Services, Machine creation Services, Citrix Printing
Responsibilities:

• Involved in troubleshooting and resolving issues in enterprise Citrix environment, including

Xenapp/XenDesktop/Web Interface/Storefront, application enumeration and performance
issues, Printing and provisioning issues,WEM , Citrix Cloud .
• Installation, Configuration, administration and troubleshooting of XenApp 7.x, XenDesktop
5.5, XenDesktop 5.6, XenDesktop 7.x, Provisioning services 6.x, Provisioning services 7.x,
Storefront.
• Configuration and troubleshooting of Web-Interface and Storefront related issues using
Service Sites configuration.
• Configuration and troubleshooting of Citrix Printing related issues, Profile, Device
Redirection, App/Desktop Launch related issues on Citrix Servers.
• Configure, Manage and troubleshooting Group/Citrix Policy related issues in Citrix
environment.
• Involved in maintaining and managing Windows 2008R2/2012R2/2016 servers in Citrix
farm & site.
• Involved in working & analysis on tools like CDF Trace, UPM profile checker, Windbg.
• Assisted organizations in migrating and upgrading Citrix environments.
Role : L3 Server Engineer
Company: Continuum Managed Solutions Pvt. Ltd.
Duration : 2014-07 - 2016-07
Work Location: Mumbai (India)
Technology: NOC Support, Memory Management, Windows Printing,
Responsibilities:

• Configuring & Administration of Active Directory Services (2003 & 2012R2), FSMO, DNS
(Internal/External), DHCP, Group Policy, MS Cluster.
• Working on various issues such as AD Replication, GPO, FTP, IIS, Disk
Management/Defragmentation, RAID, HP/Dell NIC Teaming, Printers, System/Application
logs, ILO, iDRAC.
• Configuring Vmware ESX/ESXi 3.5/5.1/5.5 Servers with Virtual Center Server, Virtual
Machines, Data store, Clones, Snapshot, Template, HA and VMotion.
• Troubleshooting VSS, Backup, Hyper-v, Windows Update, No Boot, Unexpected restart,
High CPU, Memory management, RDS issues, etc.
• Hands on experience on CITRIX Xenapp 6.5 & Citrix Xenapp 7.1 – Configuring Citrix
servers, Adding servers to farm, Configuring Web Interface servers/Data Collectors,
Policies, Publishing applications, Troubleshooting Citrix servers and services.
• Analyze CBS logs, Crash Dump, Adplus dump, Memory dump, Checksur logs, WMI traces,
Procmon logs, Perfmon logs, etc.
• Good experience in providing support on bridge and conference calls troubleshooting Sev
1 Issues.
• Conducting training and preparing study material for internal teams on topics like Memory
management, WMI/DCOM, Printing Architecture and troubleshooting, Remote desktop
services and VDI concept.
• Active participant in various Adhoc/Project activities such as Print migration, Implementing
RDS environment, OS migration etc.

Role : Sr. Server Support Engineer

Company: Convergys India Pvt. Ltd.
Project: Microsoft Enterprise Platform Support
Duration : 2013-01 - 2014-07
Work Location: Gurgaon, Haryana (India)
Technology: Windows Performance , Memory Management, Printing Management, WMI ,
COM/DCOM, Windows installer
Responsibilities:
• Providing enterprise level support (B2B) to Microsoft clients on Windows Server.
• Worked on Core Operating System Components like Component Object
Model(COM),Distributed COM(DCOM),Windows Management
Instrumentation(WMI),Remote Procedure Call(RPC)
• Worked on Server Hang and lockups ,Slow performance ,System resource issues
• Worked on Printing issues, Software deployment through group policy
• Troubleshooting memory issues (memory leak, memory bottleneck), High CPU and
other system performance issues of Windows Server(2003/R2/2008/R2/2012/2012R2)
• Virtual Desktop Interface (VDI) Maintaenance
• Expert in Remote Desktop Services, Remote Apps
• Also look into issues with Task Scheduler, Windows Installer, Windows Search,
Application Crash/Hang
• Printer Redirection, Print Migration,
• Analyzing MPS report, WMIDiag report, Procmon Logs etc.
Role : Engineer in Technical Services
Company: Safenet Inc.
Duration : 2011-05 - 2012-06
Work Location: Noida (India)
Technology: C++ , Voice support , Technical Support , Information Security
Responsibilities:
• Safenet is a leading company in India responsible for providing support
on“Information Security”
• Providing product specific technical support to the customers of Safenet product (Super
Pro keys , Sentinel Hardware keys , Ultra Pro keys , HASP keys) through Email or Phone.
• Replicating customer codes (using our API’s or Code cover protection) and providing
solution to the customers.

Role : Escalation Engineer(Desktop Support)

Company: iYogi Technical Services Pvt. Ltd.
Duration : 2009-11 - 2011-03
Work Location: Gurgaon, Haryana (India)
Technology: Desktop Support
Responsibilities:
• Handling all escalated issues from level 1, level 2, level 3 technicians.
• Resolving Internet related problems (Wired , Wireless , Dialup)
• Resolving Operating system problems (XP, Vista , Windows 7)
• Resolving Printer related problems. (USB , Network , Wireless)
• Resolving issues with Outlook , Windows mail , Widows live , Eudora

Role : Internship (Technical Executive)

Company: MSCompserve Pvt. Ltd. (Service Partner of IBM)
Duration : 2008 - 2009
Work Location: Noida (India)
Technology: Server Hardware Support
Responsibilities:
• Completed the IBM X series server training.
• Worked as on-site engineer on IBM Project in Sahara India TV networks
• Learned troubleshooting on IBM Desktops and laptops support (Operating system &
hardware)
• Learned concepts of MCSE
• Did Inventory control and maintenance.
• Completed the internship successfully, and also offered a job in the same company.
STRENGTH

Independent and a self-starter with the fierce desire to excel in whatever I take up. I do
not shrink from hard work and easily adapt to the existing environment. I accept difficulties
as challenges.

PERSONAL DETAILS

• DOB : 28th December 1985

• Nationality : Indian
• Sex : Male
• Languages known : English, Hindi
• LinkedIn profile : https://www.linkedin.com/in/vaRUN-SINGH-5771A452

EDUCATIONAL DETAILS

Bachelor of Technology (BTECH) in Information Technology

Greater Noida Institute Of Technology, Greater Noida – Uttar Pradesh
Uttar Pradesh Technical University
2004-10 to 2008-05

Declaration

I hereby declare that all the above given information is correct to the best of my knowledge and
relevant documents can be procured when and where required.

Place : Bengaluru Varun Singh