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Resume Example 102017

The candidate is seeking an IT position and has over 15 years of experience in desktop support, deployment, troubleshooting, and repair of computers, servers, printers, and other devices. They have worked for several companies including Hewlett Packard Enterprise, ConAgra Foods, Smart Technology Services, NCR Corporation, and Advanced Technology Service, with a focus on installing, configuring, and supporting Windows and Mac operating systems, applications, and networking. The candidate holds several certifications including MCDST, ACMT, Network+, and A+.

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78 views

Resume Example 102017

The candidate is seeking an IT position and has over 15 years of experience in desktop support, deployment, troubleshooting, and repair of computers, servers, printers, and other devices. They have worked for several companies including Hewlett Packard Enterprise, ConAgra Foods, Smart Technology Services, NCR Corporation, and Advanced Technology Service, with a focus on installing, configuring, and supporting Windows and Mac operating systems, applications, and networking. The candidate holds several certifications including MCDST, ACMT, Network+, and A+.

Uploaded by

Charly
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Name

Contact info Email:

Objective:
Obtain an Information Technology position for an innovative growing company

Software:
Windows Operating Systems: Windows 7/ 8/ 10
Mac OS X: 10.5 - 10.11
Microsoft Office 365
Active Directory, SCCM
Google Apps

Certifications:
Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT),
CompTIA Network+, CompTIA A+, Dell, IBM, Lenovo, Minolta, and Samsung Chromebook

Industry Experience:

Hewlet Packard Enterprise / Modis- Chicago, IL


Desktop Support Technician (June 2017-Present)
 Install new / rebuild existing PC’s and Macs configure hardware, peripherals, services, settings, directories, storage,
among others.
 Perform daily system monitoring, verifying the integrity and availability of all hardware.
 Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
 Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX),
hardware, voice/video and network facilities as it relates to the deskside environment.
 Troubleshoot and configure devices including iOS iPhones, iPads, and Mac books
 Interface with executive corporate level end users.
 Resolves problems and performs IMACs within all client SLAs.
 Encrypt PC’s with BitLocker
 Propose changes or solutions to products and services for optimal business results as well as investigate customer
relationship problems.

ConAgra Foods- (Temp), Chicago, IL


Lead Deployment Tech ( March 2017- May 2017)
 Re-Image PCs, Laptops, and Surface Pro
 Perform post image testing
 Memory upgrades in laptops
 Hard drive replacement
 Support end users in Windows 10 Corporate environment
 Application installation
 Documenting all completed work and submitting to project team on Daily basis
 Encrypt PC’s with BitLocker
 Interface with executive corporate level end users.
 Demonstrates basic trouble-shooting skills on multiple desktops.
 Basic problem recognition on common desktop applications and operating systems.
 Basic network and desktop configuration and installation.

Smart Technology Services, Chicago, IL


1
Name
Contact info Email:

Computer Systems Engineer, (April 2007- November 2016)


Smart Technology Services, Inc. is a leading information technology services provider in Illinois, specializing in computer repair,
installation and upgrades; over-the-phone help desk services; network design and installations.
 Troubleshoot, repair, modify, and overhaul PC’s, Mac’s, Servers, and Kronos Time clocks.
 Install, configure, and upgrade Windows Operating System and Mac OS X.
 Provide Extensive printer support.
 Configure Tablets and Smart Phones (IOS and Android)
 Configure TCP/IP and other networking protocols
 Map users to network drives and resources.
 Manage user accounts using Active Directory.
 Connect users to wireless networks.

NCR Corporation (First Level Technology), Itasca, IL


Field Service Engineer, (October 2001 – April 2007)
NCR Corporation is a worldwide leader in providing technology and services to top Retail Stores and Financial Institutions.
 Troubleshoot, repair, modify, and overhaul PC’s, Servers, POS, and ATM’s.
 Install, configure, and upgrade Windows O/S and applications running on Windows.
 Configure TCP/IP and other networking protocols.
 Perform break-fix on Lexmark, Hewlett Packard and IBM laser printers.
 Service Dell and Gateway warranty PC’s and connect Wireless Broadband.
 Assist, as part of a team, in site preparation and equipment installation.
 Perform periodic preventative maintenance on assigned products.

Advanced Technology Service (Caterpillar, Inc), Joliet, IL


Computer Technician II, (March 2001- September 2001)
ATS is a nationwide leader in providing IT Services and Solutions to large fortune 100 corporations.
March 2001- September 2001
 Troubleshoot, repair, modify, and overhaul PC’s.
 Install, configure, and upgrade Windows O/S and applications running on Windows.
 Configure and sync Blackberry’s.
 Repair laser printers.

Education:
College

Computer Learning Center

Reference:
Available upon request

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