Steve enjoys running his restaurant because he likes making people happy, though the long hours can be difficult. While he gets many British customers who praise the food, Spanish customers are more honest in their feedback, which helps him improve. Steve finds the most difficult customers are those who want their steaks well-done but then complain they are tough. Though the Mediterranean diet is considered healthy, Steve believes Spanish eating habits are becoming less healthy as younger people eat more fast food and cook less at home.
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Interview With Steve Andersons PDF
Steve enjoys running his restaurant because he likes making people happy, though the long hours can be difficult. While he gets many British customers who praise the food, Spanish customers are more honest in their feedback, which helps him improve. Steve finds the most difficult customers are those who want their steaks well-done but then complain they are tough. Though the Mediterranean diet is considered healthy, Steve believes Spanish eating habits are becoming less healthy as younger people eat more fast food and cook less at home.
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Interview with Steve Andersons
Interviewer What’s the best thing about running a restaurant?
Steve I think the best thing is making people happy. That’s why even after all this time I still enjoy it so much. Interviewer And the worst thing? Steve That’s easy, it has to be the long hours. This week, for example, I’m cooking nearly every day. We usually close on Sundays and Mondays, but this Monday is a public holiday, when lots of people want to eat out, so we’re open. Interviewer Seu Xerea is in all the British restaurant guides now. Does that mean you get a lot of British customers? Steve Yes, we get a lot of British people, especially at the weekends, but then we get people from other countries too. Interviewer And are the British customers and the Spanish customers very different? Steve Yes, I think they are. The British always say that everything is lovely, even if they’ve only eaten half of it. The Spanish, on the other hand, are absolutely honest about everything. They tell you what they like, they tell you what they don’t like. I remember when I first opened, I had sushi on the menu, which was very unusual at that time, and I went into the dining room and I said to people, ‘So what do you think of the sushi?’ And the customers, who were all Spanish, said ‘Oh, it was awful! It was raw fish!’ Actually, I think I prefer that honesty, because it helps us to know what people like. Interviewer What kind of customers do you find difficult? Steve I think customers who want me to cook something in a way that I don’t think is very good. Let’s see, a person who asks for a really well-done steak, for instance. For me that’s a difficult customer. You know, they’ll say ‘I want a really really well-done steak’ so I give them a really really well-done steak and then they say ‘It’s tough’. And I think well, of course it’s tough. It’s well done! Well-done steak is always tough. Interviewer People say that the Mediterranean diet is very healthy. Do you think people’s eating habits in Spain are changing? Steve Well, I think they are changing – unfortunately, I think they’re getting worse. People are eating more unhealthily. Interviewer How do you notice that? Steve I see it with, especially with younger friends. They often eat in fast food restaurants, they don’t cook... and actually the younger ones come from a generation where their mothers don’t cook either. That’s what’s happening now, and it’s a real pity.