USER GUIDE

Plantronics VOYAGER™ 510-USB

BLUETOOTH ® HEADSET system

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TABLE OF CONTENTS PACKAGE CONTENTS

Package Contents 3 Headset  PerSonoCall® 

(Front and Side View)  Software CD 
Features 4

Charging 5

Powering 6

Pairing 7

Installing PerSonoCall Software 9

Adjusting Fit 12

Using Your Headset 14

Indicator Lights 17

Troubleshooting 18
3 Ear Tips  Headset AC Charger
Technical Assistance 20 (Small, Medium, Large)

Warranty And Service 20

Regulatory Notices 20

Headset USB Charging Cable

Charging Stand 

REGISTER YOUR PRODUCT ONLINE USB Extension Cable (3')

Visit www.plantronics.com/productregistration to register your product online  

so we can provide you with the best possible service and technical support.

Travel Pouch USB Bluetooth Adapter

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FEATURES CHARGING

Horizontal Boom 
Adjustment

Call Control 
Button

Charge
Connection

Noise-Canceling
Microphone with
WindSmart® Technology
AC Charging USB Charging

Power/Mute Button

Listen Volume 
Adjust Button +/-

Ear Tip

Pairing/Connect 
Button AC Charging  USB Charging 
with Charging Stand with Charging Stand

Indicator Light Before using, you must first charge your headset. The indicator light flashes red while
charging and turns solid blue when the headset is fully charged.

20 minutes = minimum charge

3 hours = full charge

NOTE: Do not use headset while charging and do not connect the charger while headset is in use.

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POWERING PAIRING

Powering Headset Pairing Headset with Bluetooth Phone

Press and hold the power/mute button The indicator light flashes blue when the
for three seconds to turn the headset headset is on. 
on or off.  
The indicator light will flash red when
the battery becomes low. Before using your headset for the first time, you must pair it with your Bluetooth phone or  
device. Be sure the headset is fully charged. For set up and pairing instructions with Bluetooth
devices other than mobile phones, please consult your Bluetooth device user guide.

Powering USB Bluetooth Adapter

Turn on both devices.

1. Simultaneously press the listen volume 2. While the headset is flashing red and
adjust button marked + (volume up) blue, use the phone menu to search
and the call control button. Release the for Bluetooth devices and select “510
buttons when the indicator light begins Plantronics”.
to flash red then blue.
3. When prompted for passkey enter
0000. The headset will flash blue when
paired successfully.

The USB Bluetooth adapter is automatically powered on upon inserting into the USB port
of the computer. If your USB port on the computer is hard to access, you can use the USB
extension cable.

NOTE: The USB Bluetooth adapter is automatically active with the current paired headset upon
powering on.

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PAIRING INSTALLING PERSONOCALL® SOFTWARE

Pairing Headset
with USB Bluetooth Adapter
Plantronics PerSonoCall® software provides the link between your Bluetooth headset and
the softphone application on your computer. PerSonoCall software provides the ability to
remotely detect and answer/end a call from your softphone application via the headset 
call control button.

In addition PerSonoCall provides some basic configuration and status information about
2 sec. the system. See page 10 for more details.

1. With the CD inserted, go to the PerSonoCall main screen and click on “Install the
PerSonoCall Software.”

2. Your softphone may require you to choose which audio device you wish to use. Please
NOTE: The headset and USB Bluetooth adapter are paired to each other at the factory. However, if you refer to softphone documentation for details.
have purchased a USB Bluetooth adapter separately, or if you wish to use a replacement headset
with your existing adapter, the units must be paired.
NOTE: When the USB Bluetooth adapter is installed, it becomes the default audio device in
your computer. You can set preferences manually in the Windows® operating system through
Power on the headset. Insert the USB Bluetooth adapter in the USB port of your computer. the Sounds and Audio Devices option in the Control Panel.

1. Simultaneously press the listen volume  2. Pinch the pairing/connect button

adjust button marked + (volume up)  for at least 2 seconds until adapter
NOTE: Once installed we recommend that you set PerSonoCall to launch whenever the
and the call control button. Release  flashes red and blue and begin pairing
Windows® operating system starts. See page 10 for details.
the buttons when the indicator light  with your Bluetooth headset.
begins to flash red then blue.

NOTE: Take caution when manually pairing the USB adapter. Do not press hard. Please “pinch”
with both fingers rather than push on the adapter to avoid damage to the adapter or USB port. System Tray Icons
After installing the software, one of the four system tray icons will appear in the tray bar
at the bottom of your screen showing status of headset communication with PerSonoCall.

: No headset detected 
: Headset detected, no radio link to USB Bluetooth adapter 
: Headset detected, and radio link to USB Bluetooth adapter active 
: Headset detected, and radio link to USB Bluetooth adapter is locked on

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INSTALLING PERSONOCALL SOFTWARE

Right click on the headset system tray icon and choose “Options”. This will bring up the PerSonoCall Basic Options and Current Status Screens.

Basic Options Screen Current Status Screen

NOTE: Some PerSonoCall features are grayed and not applicable to the Voyager 510-USB system. NOTE: Some PerSonoCall features are grayed and not applicable to the Voyager 510-USB system.

Launch PerSonoCall Whenever Windows® Starts  Headset Status Box 

Check this box to automatically launch the PerSonoCall application whenever you Provides information you may need for technical assistance. The Headset Indicators
start your computer. This is recommended. listed will be checked if active.

Lock Headset Radio Link On Softphone Status Box 

Check this box to prevent PerSonoCall from turning off the radio link when no calls Lists the selectable outgoing lines as well as the number of calls active, ringing, on
are present. See “Answering/ending/making calls with PerSonoCall on softphone” hold and completed.
on page 14 to learn more. Be aware that locking the headset radio link on will
dramatically reduce headset standby and talk time.
NOTE: In some cases compatible softphones may not show the available outgoing line in the
Allow Call Control Button to Toggle the Headset’s Radio Link  Softphone Status box. This will not affect how the softphone operates with PerSonoCall.
Check this box to turn the radio link to the headset on and off to support multipoint
functionality. See page 15.

Show Warning if the Headset’s Radio Link is Left on for a Long Time
Check this box to be given a reminder if your headset radio link is left on for more
than 30 minutes. Leaving the headset radio link on for long periods of time will
dramatically reduce headset standby and talk time.

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ADJUSTING FIT

Inserting a New Ear Tip Wearing the Headset

Rotate the microphone horizontally and vertically as illustrated, to select for left or right
ear wearing. The illustration shows conversion from right to left ear wearing. Reverse the
procedure to convert from left to right ear wearing.

Replacing the Ear Tip

Slide the headset over and behind your ear. Press gently towards your ear for a snug fit. 
Adjust the microphone position so that it is directed towards your mouth.

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USING YOUR HEADSET

Answering/Ending/Making Calls
with PerSonoCall on Softphone Multipoint Versatility
To make a call, press the call control button to take the softphone off hook. You should The Voyager 510-USB headset has multipoint technology which allows you to seamlessly
hear a dial tone. switch between two audio devices. You can answer a call from either your PC-based
softphone or your mobile phone by pressing the call control button. The headset must be
To answer or end a call, press the call control button.
paired to both devices, and then to enable this functionality, see "Allow call control button 
to toggle the headset’s radio link" on the Basic Options screen on page 10.
When using PerSonoCall, the radio link between the headset and the USB Bluetooth adapter
will only be active during a call. This is the default setting intended to preserve the battery
life of the headset. However, you may wish to have the radio link active when not on a call
so you can listen to other audio sources, such as streaming audio on your PC. You can lock
the radio link on in two ways:
Additional Features
Only with Mobile Phone
• Basic Options screen – check the box for "Lock headset radio link on" – see page 10.
• Right click on system tray icon – and choose "Lock radio link on". Redialing Last Number Switching a Call From Phone to Headset
To activate last number redial, double To switch an active call from your phone 
NOTE: Locking the radio link on for extended periods of time will significantly reduce the click the call control button. You will hear to your headset, briefly press the call
standby and talk time of the headset. a high tone for each key press. When you control button.
hear a further tone, the last number has
been redialed. Switching a Call From Headset to Phone
For Softphones Not Compatible with PerSonoCall To switch an active call from your headset 
Check the PerSonoCall compatibility list at www.plantronics.com/personocall for the most Rejecting a Call to your phone, press and hold the call
current information on softphone compatibility. control button until you hear a tone.
When receiving an incoming call, press
When you hear a second tone, the transfer 
If your softphone is not currently supported by PerSonoCall, remote detection and answer/ and hold the call control button. You will
has been completed and you can release
end via the headset does not function. Pressing the call control button on the headset  hear a tone. When you hear a second
the button.
will only open and close the radio link providing audio; you must answer the call from  tone, the call has been rejected and you
the softphone. can release the button.

Using Voice Dialing

With the headset on, press and hold 
Answering/Ending/Making Calls the call control button for 2 seconds,
with Mobile Phone until you hear a second tone, to activate
voice dialing.

NOTE: To use voice activated dialing, the

voice dialing feature must be enabled on
your phone. See your Bluetooth phone
manual for instructions.

To answer or end a call, briefly press the call control button.

To make a call, enter number on your phone, press send, and the call is automatically
transferred to headset; no need to press the call control button.

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USING YOUR HEADSET INDICATOR LIGHTS

Adjusting Volume Headset Indicator Lights

Headset Status Light

Power Flashes Blue

Charging Flashes Red

Fully Charged Solid Blue

Battery Low Flashes Red

To increase listening volume, press the upper end (+) of the volume button. To decrease Pairing Flashes Red and Blue
listening volume, press the lower end (-).
To adjust the listen or speak volume of the softphone, please refer to the softphone  Bluetooth Device 
Flashes Blue
user documentation. Connected to Headset
To adjust the listen or speak volume of the audio device on the computer, use the Sound
and Audio Device section on the control panel.

Bluetooth USB Adapter Indicator Lights

Muting a Call

Action Light
Disconnected from the Headset Flashes Purple

Connected to the Headset Solid Blue

Radio Link Active Flashes Blue

Pairing Mode Flashes Red and Blue

During a call, briefly press the power/mute button to mute the microphone. When muted,
the headset will sound two tones every 30 seconds.
To unmute press the button again.

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TROUBLESHOOTING FOR VOYAGER 510-USB

Problem Solution Problem Solution

My Voyager headset does not work • Check compatibility list on www.plantronics.com/ Sound in headset is distorted. • Lower the listen volume on your softphone until
with the softphone I am using on my personocall to ensure your softphone is I can hear echo in headset. the distortion disappears.
PC. (I cannot answer or disconnect compatible for remote answer and disconnect.
• If the distortion is still present, lower the listen
from the headset call button).
• Headset battery needs to be charged. See page 5. volume control on the computer.
• Headset is not paired to the USB Bluetooth • Adjust volume on headset. See page 16.
adapter. See page 8.
• When a PC goes into standby or hibernation, the
I can hear too much background • Speak volume is too high. Lower the speak
USB Bluetooth adapter no longer is powered on.
conversation or noise. volume on your softphone until the noise
Be sure your PC is in an active state.
disappears. If the noise is still present, lower the
• Be sure PerSonoCall software is installed  microphone volume control on the computer.
and running. See page 9.

The other headset I was using to listen • The USB Bluetooth adapter will set itself as the
I’ve plugged in the USB Bluetooth • Headset is not paired to the USB Bluetooth to music does not work any more. default audio device in Windows®. Use the Audio
adapter but my headset does not respond adapter. See page 8. settings in Windows® under Sounds and Audio
to button presses. Devices to change the device used for audio.
• Headset battery needs to be charged. See page 5.
• Headset may be out of range of the USB
Bluetooth adapter. Move closer to adapter until My headset stops responding • Headset battery may be dead, so be sure the
the headset is within range. Range varies with to button presses. headset is fully charged. See page 5.
office environment.
• When a PC goes into standby or hibernation, the
• When a PC goes into standby or hibernation, the USB Bluetooth adapter no longer is powered on.
USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state.
Be sure your PC is in an active state.

Battery talk time or standby time is • Battery is going bad; replace the battery 
I’ve installed PerSonoCall and the USB • Headset is not paired to the USB Bluetooth significantly degraded even after a with a new battery pack. Call Plantronics at 
Bluetooth adapter but the system tray icon adapter. See page 8. full charge. (866) 363-BLUE (2583).
shows a red X (denoting no connection).
• The headset radio link is locked on. Be sure you
do not lock the radio link on for long periods of
I cannot hear caller/dial tone. • Headset is not paired to the USB Bluetooth time as it will significantly reduce standby and
adapter. See page 8. talk time of the headset. See page 10.
• Headset battery needs to be charged. See page 5.
• The USB Bluetooth adapter is not set as the I hear beeps in the headset. • One beep every 10 seconds is caused by a low
default audio device. Use the Audio settings in battery warning. Recharge battery by returning
Windows® under Sounds and Audio Devices to headset to the charging stand for one to three
select “Plantronics BT Adapter” as the audio hours until indicator light turns blue.
device.
• One beep is an out of range warning. 
• Listening volume is too low. Press the volume up Move closer to the USB Bluetooth adapter.
button on the headset. See page 16.
• Two beeps every 30 seconds indicate your mute is
on. Press the mute button once to turn mute off.
Callers cannot hear me. • Headset is muted. Press the mute button on
headset to unmute the microphone. See page 16.
• Headset microphone boom aligned incorrectly.
Pressing the call control button on the • Uncheck the box in the Basic Options screen for
Align the headset boom with your mouth.
headset when I have an incoming call “Allow headset call control button to toggle the
• Speak volume is too low. Increase the speak on my softphone hangs up the call. headset’s radio link.” See page 11.
volume on your softphone until you can be heard
by callers. If the volume is still too low, increase
the microphone level on your computer. I am using my headset to answer • Check the box in the Basic Options screen for
calls from both my softphone and “Allow headset call control button to toggle the
• Headset battery needs to be charged. See page 5.
my cell phone, and pressing the call headset’s radio link.” See page 11.
• The USB Bluetooth adapter is not set as the control button on the headset takes
default audio device. Use the Audio settings in my softphone off hook instead of
Windows® under Sounds and Audio Devices  answering my ringing cell phone.
to select “Plantronics BT Adapter” as the
audio device.

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TECHNICAL ASSISTANCE
AAAEQ##TXXXX. If requested, this information must be provided to your telephone company.
Visit our Web site at www.plantronics.com/support for technical support including
A plug and jack used to connect this equipment to the premises wiring and telephone network
frequently asked questions, compatibility and accessibility information. The Plantronics must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A
Technical Assistance Center (TAC) is also ready to assist you in the U.S. at 866-363-BLUE compliant telephone cord and modular plug is provided with this product. It is designed to be
(2583) and in Canada at (800) 540-8363. connected to a compatible jack that is also compliant. See installation instructions for details.
The REN is useful to determine the quantity of devices you may connect to your telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be
WARRANTY AND SERVICE certain of the number of devices you may connect to your line, as determined by the REN, contact
your local telephone company. For product approved after July 23, 2001, the REN for this product
is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented
by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) For
LIMITED WARRANTY for Plantronics Non-commercial Products Purchased in the United earlier producers, the REN is separately shown on the label.
States and Canada. If this telephone equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. But if advance
• This warranty covers defects in materials and workmanship of Non-commercial notice isn’t practical, the telephone company will notify the customer as soon as possible. Also,
Products manufactured, sold or certified by Plantronics which were purchased and used you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
in the United States and Canada. The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the proper functioning of your equipment. If they do, you will be notified in
• This warranty lasts for one year from the date of purchase of the Products. advance in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this unit, for repair or warranty information, please contact
• This warranty extends to you only if you are the end user with the original purchase customer service at (800) 544-4660. If the equipment is causing harm to the network, the
receipt. telephone company may request that you disconnect the equipment until the problem is resolved.
• We will, at our option, repair or replace the Products that do not conform to DO NOT DISASSEMBLE THIS EQUIPMENT: It does not contain any user serviceable components.
the warranty. We may use functionally equivalent reconditioned/refurbished/ We recommend the installation of an AC surge arrester in the AC outlet to which this equipment
is connected. Telephone companies report that electrical surges, typically lighting transients, are
remanufactured/pre-owned or new Products or parts. very destructive to customer terminal equipment connected to AC power sources.
• To obtain service, contact Plantronics in the United States at (866) 363-BLUE (2583)
and in Canada at (800) 540-8363. If you need additional information, please contact our EXPOSURE TO RF RADIATION
service centers at the numbers provided. The internal wireless radio operates within the guidelines found in radio frequency safety
standards and recommendations, which reflect the consensus of the scientific community.
• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS. Independent studies have shown that the internal wireless radio is safe for use by consumers.
Visit www.plantronics.com for more information.
• This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state or province to province. Please contact your dealer or our
INDUSTRY CANADA NOTICE
service center for the full details of our limited warranty, including items not covered by
this limited warranty. Radio Equipment
Operation of this device is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
REGULATORY NOTICES This product meets the applicable Industry Canada technical specifications of the RSS-213 Issue 2.
The Ringer Equivalence Number is an indication of the maximum number of devices allowed
FCC REQUIREMENTS PART 15 to be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of all RENs of all of the
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two devices does not exceed five.
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the S O U N D I N N O VAT I O N
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If Plantronics, Inc.
this equipment does cause harmful interference to radio or television reception which can be 345 Encinal Street
determined by turning the radio or television off and on, the user is encouraged to try to correct
interference by one or more of the following measures: Santa Cruz, CA 95060 USA
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver. www.plantronics.com
3. Connect the equipment into an outlet on another circuit.
4. Consult the dealer or an experienced radio/TV technician for help. © 2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics Voyager, PerSonoCall,
NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user’s authority to and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth name and
operate the equipment. the Bluetooth trademarks are owned by Bluetooth SIG, Inc. and are used by Plantronics, Inc. under license.
Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/
or other countries. All other trademarks are the property of their respective owners. Patents U.S. 5,210,791;
FCC REGISTRATION INFORMATION - Part 68
6,923,688; D512,984; Australia 303054; EM 293964-0004-0006 and Patents Pending.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA.
On the exterior of this equipment is a label that contains a product identifier in the format US: 73046-01 (3/06)

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