Alem CV
Alem CV
20/02/2017–Present Receptionist
EDUCATION AND TRAINING
Hotel Story
Saliha Muvekita 4, 71000 Sarajevo (Bosnia and Herzegovina)
07/10/2013–05/11/2016 Bachelor of Security and Peace Studies EQF level 6
University of Sarajevo,Faculty of Political Sciences
-welcoming and greeting guests with great courtesy
Skenderija 72, Sarajevo (Bosnia and Herzegovina)
-helping the guests with their personal belongings including luggage and other valuables
fpn.unsa.ba
-addressing guest concerns and special requests
-managing room reservations and availability units
07/09/2009–14/06/2013 High school education
-answering telephone calls and processing e-mail requests
Highschool Centre / Gymnasium
-preparing bills, processing checkouts and payments
Anđelka Lažetića 17, Sarajevo (Bosnia and Herzegovina)
-communicating with housekeeping and maintenance staff to ensure that great quality service is
www.sscha.edu.ba
provided to guests
-dealing with complaints and problems
PERSONAL SKILLS
-doing other administrative and hospitable functions assigned from time to time
Proficient user Proficient user Proficient user Proficient user Proficient user
Driving licence B
ANNEXES