Grandstream Networks, Inc.

UCM6xxx Series
CDR and REC API Guide
 Table of Contents

CDR REPORT ................................................................................................................ 4

CDR Filter ................................................................................................................................................ 4
CDR Report Data Fields .......................................................................................................................... 8
CDR Report Operations ......................................................................................................................... 10

CDR CSV FILE ............................................................................................................. 12

API CONFIGURATION ................................................................................................. 14

API Configuration ................................................................................................................................... 14

CDR API – ACCESS CALL DETAIL RECORDS .......................................................... 16

CDR API URL Format ............................................................................................................................ 16
CDR API URL Parameters ..................................................................................................................... 16
Example Queries ................................................................................................................................... 17
Output .................................................................................................................................................... 19
Fields .............................................................................................................................................. 19
XML Output .................................................................................................................................... 20
JSON Output .................................................................................................................................. 23
CSV Output .................................................................................................................................... 26

REC API – ACCESS CALL RECORDING FILES......................................................... 27

REC API URL Format ............................................................................................................................ 27
REC API URL Parameters ..................................................................................................................... 27

Page | 2
UCM6XXX CDR and REC API Guide
 Table of Figures

Figure 1: CDR Filter ...................................................................................................................................... 4

Figure 2: Call Report ..................................................................................................................................... 7
Figure 3: Automatic Download Settings ...................................................................................................... 10
Figure 4: Downloaded CDR File Sample .................................................................................................... 12
Figure 5: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ...................................... 12
Figure 6: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ...................................... 13

Table of Tables

Table 1: CDR Filter Criteria ........................................................................................................................... 4

Table 2: API Configuration Parameters ....................................................................................................... 14
Table 3: CDR API URL Parameters ............................................................................................................ 16

Page | 3
UCM6XXX CDR and REC API Guide
 CDR REPORT

CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single
instance of phone call handled by the PBX. It has several data fields to provide detailed description for the call,
such as phone number of the calling party, phone number of the receiving party, start time, call duration…

CDR Filter
On the UCM6XXX, the CDR can be accessed under web GUI→CDR→CDR. Users could filter the call report
by specifying the date range and criteria, depending on how the users would like to include the logs to the report.

Click on button to display the filter criteria, a second click will start the search.

Figure 1: CDR Filter

Table 1: CDR Filter Criteria

Specify the start time to filter the CDR report. Click on the calendar icon on the right
Start Time
and the calendar will show for users to select the exact date and time.
Specify the end time to filter the CDR report. Click on the calendar icon on the right
End Time
and the calendar will show for users to select the exact date and time.
Enter the caller number to filter the CDR report. CDR with the matching caller number
will be filtered out.
User could specify a particular caller number or enter a pattern. ‘.’ matches zero or
Caller Number
more characters, only appears in the end. ‘X’ matches any digit from 0 to 9, case-
insensitive, repeatable, only appears in the end.
For example:

Page | 4
UCM6XXX CDR and REC API Guide
 • 3XXX: It will filter out CDR that having caller number with leading digit 3 and
of 4 digits’ length.
• 3.: It will filter out CDR that having caller number with leading digit 3 and of
any length.
Enter the caller name to filter the CDR report. CDR with the matching caller name will
Caller Name
be filtered out.
Enter the callee number to filter the CDR report. CDR with the matching callee number
Callee Number
will be filtered out.
Select the account Code to filter with. If pin group CDR is enabled, the call with pin
Account Code
group information will be displayed as part of the CDR under Account Code Field.
Source Trunk Select source trunk(s) and the CDR of calls going through inbound the trunk(s) will be
Name filtered out.
Destination Trunk Select destination trunk(s) and the CDR of calls going outbound through the trunk(s)
Name will be filtered out.
Filter calls using the Action Type, the following actions are available:
• Dial
• Announcements
• Callback
• Call Forward
• Conference
• Disa
• Fax
• Follow Me
Action Type • IVR
• Page
• Parked Call
• Queue
• Ring Group
• Transfer
• VFax
• VM
• VMG
• Wakeup

Page | 5
UCM6XXX CDR and REC API Guide
 Users can select the data they want to see in the exported CDR reports by choosing
the desired information in the Export File Data field. Users can select one or more of
the following data fields:

• ACCOUNT CODE
• SESSION
• ACTION OWNER
• ACTION TYPE
• SOURCE TRUNK NAME
• DEST TRUNK NAME
• CALLER NUMBER
• CALLER ID
• CALLER NAME
• CALLEE NUMBER
• ANSWER BY
Export File Data
• CONTEXT
• START TIME
• ANSWER TIME
• END TIME
• CALL TIME
• TALK TIME
• SOURCE CHANNEL
• DEST CHANNEL
• DISPOSITION
• DEST CHANNET EXTENSION
• LASTAPP
• LASTDATA
• AMAFLAGS
• UIQUEID
• USERFIELD
Groups the following:

• Inbound calls: Inbound calls are calls originated from a non-internal source
Call Type (like a VoIP trunk) and sent to an internal extension.

• Outbound calls: Outbound calls are calls sent to a non-internal source (like
a VoIP trunk) from an internal extension.

Page | 6
UCM6XXX CDR and REC API Guide
 • Internal calls: Internal calls are calls from one internal extension to another
extension, which are not sent over a trunk.

• External calls: External calls are calls sent from one trunk to another trunk,
which are not sent to any internal extension.
Filter with the call status, the available statuses are the following:
• Answered
Status • No Answer
• Busy
• Failed

The call report will display as the following figure shows and since firmware version 1.0.15.16, the report will
display only CDR records for the current month since it’s split month by month.

In order to get records from previous months, users would need to use the filter search and specify start date
and end date to get records from the required period of time.

Figure 2: Call Report

Page | 7
UCM6XXX CDR and REC API Guide
 CDR Report Data Fields
The CDR report has the following data fields:

Field Type Description Access

Account Code String An account code associated with the Party A channel. r/w
Caller Number String The Caller ID Number. r
Callee Number String The destination extension. r
Context String The context of the call. r
CallerID String The caller ID. r
Source Channel String The name of the source channel. r
Dest Channel String The name of the destination channel. r
Lastapp String The last application the Party A channel executed. r
The application data for the last application the Party A channel
Lastdata String r
executed.
Start time Date/time The time the CDR was created. r
The time when Party A was answered, or when the bridge between a
Answer Time Date/time r
Party A and a Party B was created.
The time when the CDR was finished. This occurs when either party
End time Date/time r
hangs up, or when the bridge between the parties is broken.
Call time Integer The time in seconds from start time until end time. r
Talk time Integer The time in seconds from answer time until end time. r
The final known disposition of the CDR record. The possible values are:
Disposition Enum r
“ANSWERED”,“NO ANSWER, CONGESTION, FAILED and BUSY.
A flag specified on the Party A channel. The possible values are: “OMIT,
Amaflags Enum r/w
BILLING and DOCMENTATION.
Uniqueid String A unique identifier for the Party A channel r
A user defined field set on the channels. If set on both the Party A and
Userfield String Party B channel, the userfields of both are concatenated and separated r/w
by a comma.
Dest Channel
String The destination extension of the call r
Extension
Caller Name String The name of the caller r
Answer by String The extension to be called r

Page | 8
UCM6XXX CDR and REC API Guide
 A numeric value that, combined with uniqueid and linkedid, can be used
Session String r
to uniquely identify a single CDR record
Action Owner String The extension that made the call r
The action type of the call. The supported Action Type values are:
DIAL, ANNOUNCEMENTS, CALLBACK, CALLFORWARD,
CONFERENCE, DISA, FAX, FALLOWME, IVR, PAGE,
Action Type String PARKEDCALL, QUEUE, RINGGROUP, TRANSFER, VFAX, VM, r
VMG, WAKEUP, EMERGENCYCALL, EMERGENCYNOIFY, SCA,
VIDEOCONFERENCE, PRESENCE_STATUS, ANNOUNCEMENT
PAGE.

Source Trunk Name Sting The inbound route trunk name r

Dest Trunk Name String The outbound route trunk name r

Example of a CDR report Data fields:

• Account code: --
• Caller Number: 1000
• Callee number: 7000
• Context: ext-did-1
• Caller ID: "1000" <1000>
• Source Channel: PJSIP/trunk_1-00000000
• Dest Channel: --
• Lastapp: ForkCDR
• Lastdata: ae
• Start time: 7/13/2018 12:00:12 PM
• Answer time: 7/13/2018 12:00:12 PM
• End time: 7/13/2018 12:00:32 PM
• Call time: 19 (in seconds)
• Talk Time: 19
• Disposition: ANSWERED
• Amaflags: DOCUMENTATION
• UniqueID: 1531497605
• Userfield: Inbound
• Dest channel extension: 7000
• Caller name: 1000
• Answer by: 7000

Page | 9
UCM6XXX CDR and REC API Guide
 • Session: 1531497605793100-1000
• Action owner: 1000
• Action type: DIAL.
• Source Trunk name: test
• Dest Trunk name: --

CDR Report Operations

Users could perform the following operations on the CDR report.

• Sort by "Start Time"

Click on the header of the column to sort the report by "Start Time". Clicking on "Start Time" again will
reverse the order.

• Download Searched Results

Click on “Download Search Result(s)” to export the records filtered out to a .csv file.

• Download All Records

Click on “Download All Records” to export all the records to a .csv file.

• Delete All
Click on "Delete All" button to remove all the call report information.

• Recording File Options

Recording file is available to play or download if the PBX records the call, click on and the following
options will be displayed.
: Download the voice recording for the call
: Play the voice recording for the call
: Delete the voice recording for the call

• Automatic Download CDR Records

User could configure the UCM6XXX to automatically download the CDR records and send the records to
multiple email recipients in a specific hour. Click on “Automatic Download Settings”, and configure the
parameters in the dialog below.

Figure 3: Automatic Download Settings

P a g e | 10
UCM6XXX CDR and REC API Guide
To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week”
or “By Month”, select Hour of the day as well for the automatic download period. Make sure you have entered
an Email or multiple email addresses where to receive the CDR records.

• Options

Click on the icon to view more details of the call.

P a g e | 11
UCM6XXX CDR and REC API Guide
 CDR CSV FILE

The downloaded CDR .csv file has different format from the web UI CDR. Here are some descriptions.

• Caller number, Callee number

"Caller number": the caller ID.

"Callee number": the callee ID.

If "Caller number" shows empty, "Callee number" shows "s" (see the below figure) and the "Source Channel"
contains "DAHDI", this means the call is from FXO/PSTN line. For FXO/PSTN line, we only know there is an
incoming request when there is incoming call but we don't know the number being called. So we are using "s"
to match it where "s" means "start".

Figure 4: Downloaded CDR File Sample

• Context

There are different context values that might show up in the downloaded CDR file. The actual value can vary
case by case. Here are some sample values and their descriptions.

▪ from-internal: internal extension makes outbound calls.

▪ ext-did-XXXXX: inbound calls. It starts with "ext-did", and "XXXXX" content varies case by case, which
also relate to the order when the trunk is created.
▪ ext-local: internal calls between local extensions.

• Source Channel, Dest Channel

Sample 1:

Figure 5: Downloaded CDR File Sample - Source Channel and Dest Channel 1

DAHDI means it is an analog call, FXO or FXS.

▪ For UCM6102/6202, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports.
▪ For UCM6104/6204, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.

P a g e | 12
UCM6XXX CDR and REC API Guide
 ▪ For UCM6108/6208, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports.
▪ For UCM6116, DAHDI/(1-16) are FXO ports, and DAHDI/(17-18) are FXS ports.
▪ For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports.

Sample 2:

Figure 6: Downloaded CDR File Sample - Source Channel and Dest Channel 2

"PJSIP" means it's a SIP call. There are three possible formats:

1. PJSIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random
string and can be ignored.

2. PJSIP/trunk_X/NUM, where trunk_X is the internal trunk name, and NUM is the number to dial out
through the trunk.

3. PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this
trunk. The last XXXXX is a random string and can be ignored.

There are some other possible values, but these values are almost the application name which are used by the
dialplan.

▪ IAX2/NUM-XXXXXXX: it means this is an IAX call.

▪ Local/@from-internal-XXXXX: it is used internally to do some special feature procedure. We can

simply ignore it.

▪ Hangup: the call is hung up from the dialplan. This indicates there are some errors or it has run into
abnormal cases.

▪ Playback: play some prompts to you, such as 183 response or run into an IVR.

▪ ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA.

P a g e | 13
UCM6XXX CDR and REC API Guide
 API CONFIGURATION

The UCM6XXX supports CDR API interface to interact with third party external billing software and collect
recording details files from the PBX. The API uses HTTPS to request the CDR data and call recording data
matching given parameters as configured on the third-party application.

API Configuration
Before accessing the CDR API (to access call detail records) and REC API (to access call recording files), the
administrators need to enable API and configure the access/authentication information on the UCM6XXX first
under Value-added Features→API Configuration.

Table 2: API Configuration Parameters

CDR HTTP API Settings

Basic Settings
Enable Enable/Disable API. The default setting is disabled.
Configure the IP address for TLS server to bind to. "0.0.0.0" means binding to all
interfaces. The port number is optional, and the default port number is 8443. The IP
TLS Bind Address
address must match the common name (host name) in the certificate so that the
TLS socket won't bind to multiple IP addresses. The default setting is 0.0.0.0:8443.
Configure the user name for TLS authentication. If not configured, authentication will
User Name
be skipped.
Password Configure the password for TLS authentication. This is optional.
Specify a list of IP addresses permitted by CDR and REC API. This creates an API-
specific access control list. Multiple entries are allowed.

Permitted IP(s) For example, "192.168.40.3/255.255.255.255" denies access from all IP addresses
except 192.168.40.3.

The default setting is blank, meaning all IP addresses will be denied.

Other Settings
Upload TLS private key. The size of the key file must be under 2MB. This file will be
TLS Private Key
renamed as 'private.pem' automatically.
Upload TLS cert. The size of the certificate must be under 2MB. This is the certificate
file (*.pem format only) for TLS connection. This file will be renamed as
TLS Cert
"certificate.pem" automatically. It contains private key for the client and signed
certificate for the server.
CDR Real-time Output Settings
Enables real-time CDR output module. This module connects to selected IP
Enable
addresses and ports and posts CDR strings as soon as it is available.
Server Address CDR server IP address

P a g e | 14
UCM6XXX CDR and REC API Guide
 Port CDR server IP port

Upload Prompts User Configuration

User Name User name used to upload prompts.

Password Password used to upload prompts.

Important note:
Starting from firmware 1.0.16.20, UCM6xxx supports only digest authentication.

P a g e | 15
UCM6XXX CDR and REC API Guide
 CDR API – ACCESS CALL DETAIL RECORDS

CDR API URL Format

The format of the HTTPS request for the CDR API is shown as below. This is used to request the CDR data
matching given parameters as set by the third-party application.

https://[UCM IP]:[Port]/cdrapi?[option1]=[value]&[option2]=[value]&...

By default, the port number for the API is 8443.

CDR API URL Parameters

The options included in the above request URI control the record matching and output format. For CDR
matching parameters, all non-empty parameters must have a match to return a record. Parameters can appear
in the URI in any order. Multiple values given for caller or callee will be concatenated.

The following table shows the parameter list used in the CDR API.

Table 3: CDR API URL Parameters

Field Value Details

Determines the format for output of matching CDR rows.

format csv, xml, json
Default is csv (comma separated values).

Number of records to return. Default is 1000, which is

numRecords Number: 0-1000
also the maximum allowed value.

Number of matching records to skip. This will be

offset Number combined with numRecords to receive all matches over
multiple responses. Default is 0.
caller Comma separated extensions, Filters based on src (caller) or dst (callee) value,
ranges of extensions, or regular matching any extension contained in the parameter
Callee expressions. input string.
Patterns containing one or more wildcards ('@' or '_')
Example: will match as a regular expression, and treat '-' as a
literal hyphen rather than a range signifier. The '@'
caller=5300,5302-5304,_4@
wildcard matches any number of characters (including
Answeredby zero), while '_' matches any single character. Otherwise,
-OR-
patterns containing a single hyphen will be matching a
caller=5300&caller=5302- range of numerical extensions, with non-numerical
5304&caller=_4@ characters ignored, while patterns containing multiple

P a g e | 16
UCM6XXX CDR and REC API Guide
 (Matches extensions 5300, hyphens will be ignored. (The pattern "0-0" will match all
5302, 5303, 5304, and any non-numerical and empty strings).
extension containing 4 as the
second digit/character).
Date and/or time of day in any

startTime of the following formats:

YYYY-MM-DDTHH:MM Filters based on the start (call start time) value. Calls
which start within this period (inclusive of boundaries)
YYYY-MM-DDTHH:MM:SS
will match, regardless of the call answer or end time. An
YYYY-MM- empty value for either field will be interpreted as range
DDTHH:MM:SS.SSS with no minimum or maximum respectively.

(literal 'T' character separator in

above three formats)
Strings without a date have a default value of 2000-01-
endTime 01. Strings without a time of day have a default value of
HH:MM
00:00 UTC, while strings with a time of day specified
HH:MM:SS may also optionally specify a time zone offset - replace
'+' in time zone offset with '%2B' (see
HH:MM:SS.SSS
http://www.w3.org/TR/NOTE-datetime).
now

DDDDDDDDDD

minDur Filters based on the billsec value, the duration between

Number (duration in seconds)
maxDur call answer and call end.

Example Queries
The following illustrates the format of queries to accomplish certain requests. In most cases, multiple different
queries will accomplish the same goal, and these examples are not intended to be exhaustive, but rather to
bring attention to particular features of the CDR API connector.

▪ Query 1: Request all records of calls placed on extension 5300 which last between 8 and 60 seconds
(inclusive), with results in CSV format.
https://192.168.254.200:8443/cdrapi?format=CSV&caller=5300&minDur=8&maxDur=60
-OR-
https://192.168.254.200:8443/cdrapi?caller=5300&minDur=8&maxDur=60

P a g e | 17
UCM6XXX CDR and REC API Guide
▪ Query 2: Request all records of calls placed on extension 5300 or in the range 6300-6399 to extensions
starting with 5, with results in XML format.
https://192.168.254.200:8443/cdrapi?format=XML&caller=5300,6300-6399&callee=5@
-OR-
https://192.168.254.200:8443/cdrapi?cdrapi?format=XML&caller=5300&caller=6300-
6399&callee=5@

▪ Query 3: Request 10 records of calls placed on extension 5300 with results in JSON format.
https://192.168.254.200:8443/cdrapi?format=JSON&caller=5300&numRecords=10

▪ Query 4: Request all records of calls placed on extensions containing substring "53" prior to January 23,
2013 00:00:00 UTC to extensions 5300-5309, with results in CSV format.
https://192.168.254.200:8443/cdrapi?caller=@53@&callee=5300-5309&endTime=2013-01-23
-OR-
https://192.168.254.200:8443/cdrapi?caller=@53@&callee=530_&endTime=2013-01-23T00:00:00
▪ Query 5: Request all records of calls placed by an Anonymous caller during July 2013 Central Standard
Time to extensions starting with 2 or 34 or ending with 5, with results in CSV format.
https://192.168.254.200:8443/cdrapi?caller=Anonymous&callee=2@,34@,@5&startTime=2013-07-
01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:00
▪ Query 6: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV
format.
https://192.168.254.200:8443/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-
31T23:59:59-06:00&numRecords=200&offset=0
-THEN-
https://192.168.254.200:8443/cdrapi?sstartTime=2013-07-01T00:00:00-06:00&endTime=2013-07-
31T23:59:59-06:00&numRecords=200&offset=200
-THEN-
https://192.168.254.200:8443/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-
31T23:59:59-06:00&numRecords=200&offset=400

Notes:
• Disallowed characters in the caller, callee, startTime, or endTime strings, and non-digit characters in
the values of numRecords, offset, minDur, or maxDur, will result in no records returned - the appropriate
container/header for the output format will be the only output. If the format parameter is in error, the
CSV header will be used. Error messages will appear in the Asterisk log (along with errors stemming
from failed database connections, etc.).

• Other errors which return no records include:

P a g e | 18
UCM6XXX CDR and REC API Guide
 o Multiple hyphens in an extension range (e.g. caller=5300-5301-,6300)

o Empty parameter value (e.g. caller=)

o Extension values starting with comma, or with consecutive commas (e.g. caller=5300,,5303)

o Unknown parameters (e.g. caller=5300) or URI ending with '&'

o Except for caller and callee, multiple instances of the same parameter within the URI (e.g.
minDur=5&minDur=10)

Output
Fields
From UCM6XXX firmware 1.0.11.x and higher, the CDR output has the following changes:

• New output fields are added for all format (CSV, XML and JSON):
o session
o action_owner
o action_type
o src_trunk_name
o dst_trunk_name

• For XML and JSON format output, sub record is added for certain call scenarios, e.g., call transfer. (CSV
format doesn’t have sub record added).

“session”

The new field “session” is the unique identifier for the call record and it exists in all CDR for this call. Same
“session” value indicates this is the same call. The value of the “session” consists of the time when the channel
is generated and the caller extension number, for example, 1461920017104140-1000.

“action_owner”

The new field “action_owner” indicates the owner of the CDR record, which is the initiator of this call. In a call
transfer scenario, the sub record 1 has A as the action_owner and the sub record 2 has B as the action_owner
who is performing the call transfer.

“action_type”

The new field “action_type” indicates the type for the call record. If this call type has its own extension number
or name, it will be listed in [ ]. For example, if an extension calls conference number 6300, the action_type will
be CONFERENCE [6300]. Here are the possible values of action_type:

• DIAL: basic call

• TRANSFER: call transfer

P a g e | 19
UCM6XXX CDR and REC API Guide
 • PAGE: paging/intercom
• CALLFORWARD: call forward always, call forward no answer, call forward busy
• IVR: enter IVR or call from IVR
• RINGGROUP: ring group
• VM: voice mail
• VMG: voice mail group
• CONFERENCE: conference call by calling into UCM’s conference extension
• DISA: enter DISA or call from DISA
• FAX: FAX
• VFAX: VFAX
• Announcements: Announcement center
• FOLLOWME: Follow Me
• QUEUE: call queue
• CALLBACK: call back

“src_trunk_name”

Source trunk name indicates the name of the trunk for the inbound call. For example, if the FOLLOWME call is
from trunk, this call record will have source trunk name field.

“dst_trunk_name”

Destination trunk name indicates the name of the trunk for the outbound call. Only outbound call has
dst_trunk_name field.

XML Output
On UCM6XXX, the XML output looks like below:

<cdr session=xxxxx-xxxx>
<main_cdr>
...
</main_cdr>
<sub_cdr>
<AcctID>1</AcctID>
...
</sub_cdr>
<sub_cdr>
<AcctID>2</AcctID>
...
</sub_cdr>
</cdr>

• One <cdr> element represents one call record. “session” is the unique identifier for this call.
• <main_cdr> is the primary record displayed in UCM web UI status->CDR page.
• <sub_cdr> is the sub record for this call. <AcctID> is the index for sub record.

P a g e | 20
UCM6XXX CDR and REC API Guide
Example:
Assuming the following scenario:
Extension A: 5000
Extension B: 5001
Extension C: 5002
A calls B->B answers->B Transfers the call to C.

• The XML output for the scenario above looks like below:

<root>
<cdr session="1461920017104140-1000">
<main_cdr>
<AcctId/>
<accountcode/>
<src>1000</src>
<dst>1001</dst>
<dcontext/>
<clid/>
<channel/>
<dstchannel/>
<lastapp/>
<lastdata/>
<start>2016-04-29 02:53:37</start>
<answer/>
<end/>
<duration>16</duration>
<billsec>9</billsec>
<disposition/>
<amaflags/>
<uniqueid/>
<userfield/>
<channel_ext/>
<dstchannel_ext/>
<service/>
<caller_name/>
<recordfiles/>
<dstanswer/>
<chanext/>
<dstchanext/>
<session>1461920017104140-1000</session>
<action_owner/>
<action_type>DIAL</action_type>
<src_trunk_name/>
<dst_trunk_name/>
</main_cdr>
<sub_cdr>
<AcctId>1</AcctId>
<accountcode/>
<src>1000</src>

P a g e | 21
UCM6XXX CDR and REC API Guide
<dst>1001</dst>
<dcontext>from-internal</dcontext>
<clid>"John Doe" <1000></clid>
<channel>PJSIP/1000-00000003</channel>
<dstchannel>PJSIP/1001-00000004</dstchannel>
<lastapp>Dial</lastapp>
<lastdata>PJSIP/1001/sip:[email protected]:5066,60,ztTkKA(dialog-being-
recorded)M(reco</lastdata>
<start>2016-04-29 02:53:37</start>
<answer>2016-04-29 02:53:44</answer>
<end>2016-04-29 02:53:49</end>
<duration>12</duration>
<billsec>5</billsec>
<disposition>ANSWERED</disposition>
<amaflags>DOCUMENTATION</amaflags>
<uniqueid>1461920017.7</uniqueid>
<userfield>Internal</userfield>
<channel_ext>1000</channel_ext>
<dstchannel_ext>1001</dstchannel_ext>
<service>s</service>
<caller_name>John Doe</caller_name>
<recordfiles>auto-1461920017-1000-1001.wav@</recordfiles>
<dstanswer>1001</dstanswer>
<chanext/>
<dstchanext/>
<session>1461920017104140-1000</session>
<action_owner>1000</action_owner>
<action_type>DIAL</action_type>
<src_trunk_name/>
<dst_trunk_name/>
</sub_cdr>
<sub_cdr>
<AcctId>2</AcctId>
<accountcode/>
<src>1000</src>
<dst>1002</dst>
<dcontext>from-internal-xfer</dcontext>
<clid>"John Doe" <1000></clid>
<channel>PJSIP/1000-00000003</channel>
<dstchannel>PJSIP/1002-00000005</dstchannel>
<lastapp>Dial</lastapp>
<lastdata>PJSIP/1002/sip:[email protected]:5066,60,ztTkKb(callee-
handler^s^1)</lastdata>
<start>2016-04-29 02:53:49</start>
<answer>2016-04-29 02:53:49</answer>
<end>2016-04-29 02:53:54</end>
<duration>4</duration>
<billsec>4</billsec>
<disposition>ANSWERED</disposition>
<amaflags>DOCUMENTATION</amaflags>

P a g e | 22
UCM6XXX CDR and REC API Guide
<uniqueid>1461920017.7</uniqueid>
<userfield>Internal</userfield>
<channel_ext>1000</channel_ext>
<dstchannel_ext>1002</dstchannel_ext>
<service>s</service>
<caller_name>John Doe</caller_name>
<recordfiles/>
<dstanswer>1002</dstanswer>
<chanext/>
<dstchanext/>
<session>1461920017104140-1000</session>
<action_owner>1001</action_owner>
<action_type>TRANSFER</action_type>
<src_trunk_name/>
<dst_trunk_name/>
</sub_cdr>
</cdr>
</root>

JSON Output
In general, the JSON output format looks like below:

{cdr_root:[
{
cdr: xxxx-xxxx,
main_cdr:{...},
sub_cdr_1:{...},
...
sub_cdr_n:{...}
},
...
{
cdr: xxxx-xxxx,
src: 2003,
...,
action_type:DIAL
}]
}

• cdr_root represents the JSON array that has all the call records in this query.
• The above result highlighted in red indicates the current call. The “cdr” value is the unique identifier for this
call, similar to the <session> element in XML format output.
• main_cdr is the primary record displayed.
• sub_cdr_x is the sub record for this call.

Example:
Assuming the following scenario:
Extension A: 5000
Extension B: 5001
Extension C: 5002
A calls B→B answers→B Transfers the call to C.

P a g e | 23
UCM6XXX CDR and REC API Guide
 • The JSON output format for the above scenario looks like this:

{
"cdr_root": [
{
"cdr": "1461920017104140-1000",
"main_cdr": {
"AcctId": "",
"accountcode": "",
"src": "1000",
"dst": "1001",
"dcontext": "",
"clid": "",
"channel": "",
"dstchannel": "",
"lastapp": "",
"lastdata": "",
"start": "2016-04-29 02:53:37",
"answer": "",
"end": "",
"duration": "16",
"billsec": "9",
"disposition": "",
"amaflags": "",
"uniqueid": "",
"userfield": "",
"channel_ext": "",
"dstchannel_ext": "",
"service": "",
"caller_name": "",
"recordfiles": "",
"dstanswer": "",
"chanext": "",
"dstchanext": "",
"session": "1461920017104140-1000",
"action_owner": "",
"action_type": "DIAL",
"src_trunk_name": "",
"dst_trunk_name": ""
},
"sub_cdr_1": {
"AcctId": "1",
"accountcode": "",
"src": "1000",
"dst": "1001",
"dcontext": "from-internal",
"clid": "\"John Doe\" <1000>",
"channel": "PJSIP/1000-00000003",
"dstchannel": "PJSIP/1001-00000004",
"lastapp": "Dial",
"lastdata": "PJSIP/1001/sip:[email protected]:5066,60,ztTkKA(dialog-being-
recorded)M(reco",
"start": "2016-04-29 02:53:37",
"answer": "2016-04-29 02:53:44",
"end": "2016-04-29 02:53:49",
"duration": "12",

P a g e | 24
UCM6XXX CDR and REC API Guide
"billsec": "5",
"disposition": "ANSWERED",
"amaflags": "DOCUMENTATION",
"uniqueid": "1461920017.7",
"userfield": "Internal",
"channel_ext": "1000",
"dstchannel_ext": "1001",
"service": "s",
"caller_name": "John Doe",
"recordfiles": "auto-1461920017-1000-1001.wav@",
"dstanswer": "1001",
"chanext": "",
"dstchanext": "",
"session": "1461920017104140-1000",
"action_owner": "1000",
"action_type": "DIAL",
"src_trunk_name": "",
"dst_trunk_name": ""
},
"sub_cdr_2": {
"AcctId": "2",
"accountcode": "",
"src": "1000",
"dst": "1002",
"dcontext": "from-internal-xfer",
"clid": "\"John Doe\" <1000>",
"channel": "PJSIP/1000-00000003",
"dstchannel": "PJSIP/1002-00000005",
"lastapp": "Dial",
"lastdata": "PJSIP/1002/sip:[email protected]:5066,60,ztTkKb(callee-
handler^s^1)",
"start": "2016-04-29 02:53:49",
"answer": "2016-04-29 02:53:49",
"end": "2016-04-29 02:53:54",
"duration": "4",
"billsec": "4",
"disposition": "ANSWERED",
"amaflags": "DOCUMENTATION",
"uniqueid": "1461920017.7",
"userfield": "Internal",
"channel_ext": "1000",
"dstchannel_ext": "1002",
"service": "s",
"caller_name": "John Doe",
"recordfiles": "",
"dstanswer": "1002",
"chanext": "",
"dstchanext": "",
"session": "1461920017104140-1000",
"action_owner": "1001",
"action_type": "TRANSFER",
"src_trunk_name": "",
"dst_trunk_name": ""
}
}
]
}

P a g e | 25
UCM6XXX CDR and REC API Guide
CSV Output
The following CSV output is for an internal call from extension 6039 to extension 6011.

AcctId,accountcode,src,dst,dcontext,clid,channel,dstchannel,lastapp,lastdata,sta
rt,answer,end,duration,billsec,disposition,amaflags,uniqueid,userfield,channel_e
xt,dstchannel_ext,service,caller_name,recordfiles,dstanswer,chanext,dstchanext,s
ession,action_owner,action_type,src_trunk_name,dst_trunk_name
1201,,6039,6011,from-internal,"GVC Test" <6039>,PJSIP/6039-0000069e,PJSIP/6011-
0000069f,Dial,"PJSIP/6011/sip:[email protected]:5062&PJSIP/6011/sip:[email protected]
7.227.163:38102,30",2015-11-10 17:58:47,,2015-11-10 17:58:51,4,0,NO
ANSWER,DOCUMENTATION,1447207127.4182,Internal,6039,6011,s,GVC Test,,,,
1447207127558984-6039,6039,DIAL,,

P a g e | 26
UCM6XXX CDR and REC API Guide
 REC API – ACCESS CALL RECORDING FILES

REC API URL Format

The format of the HTTPS request for the REC API is shown as below. This is used to request call recordings,
or a list of recording files within the Asterisk spool directories, matching given parameters as set by the third
party application.
https://[UCM IP]:[Port]/recapi?[option1]=[value]&[option2]=[value]&...
By default, the port number for the API is 8443.

REC API URL Parameters

REC API takes two parameters: filedir and filename. Both parameters are optional, and the response depends
on which parameters are included in the request.
• Case 1: Neither parameter is set.
Example Request:
https://192.168.254.200:8443/recapi
Response:
A CSV file listing all directories under ast_config_AST_SPOOL_DIR.

• Case 2: Only filedir is set.

In this case, multiple file directories are supported, separated by '@'.
Example Request:
https://192.168.254.200:8443/recapi?filedir=monitor@meetme@voicemail/default
Response:
A CSV file listing the contents of each directory listed (relative to ast_config_AST_SPOOL_DIR).

• Case 3: Both filedir and filename are set.

In this case, multiple file names are supported, separated by '@'; multiple file directories are not currently
supported.
Example Request:
https://192.168.254.200:8443/recapi?filedir=meetme&filename=meetme-conf-rec-6300-
[email protected]
Response:
The matching WAV file (if only one valid file found, in WAV format).
-OR-
A tarball containing all matching files, named [timestamp].tar, where the timestamp is set at the start of the
API callback function.

P a g e | 27
UCM6XXX CDR and REC API Guide
 -OR-
404: Not Found (if no matching files are found).

• Case 4: Only filename is set.

This case is the same as Case 3, with the file directory defaulting to “monitor”.
Example Request:
https://192.168.254.200:8443/recapi?filename=auto-1414771234-1000-1004.wav@auto-1414775678-
1001-1003.wav
Response:
See Case 3.

Notes:
Requests formed incorrectly or with disallowed characters may result in an error, or cause the file to be skipped.
Error cases include:

• Multiple occurrences of the same parameter (filedir or filename) in the POST variable list are not
allowed. (404)
• Empty parameters in the POST variable list are not allowed. (404)
• File names longer than 256 characters will be truncated.
• File names containing ' ' (space) or '..' will be skipped.

P a g e | 28
UCM6XXX CDR and REC API Guide