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Tech Note 868 - Troubleshooting Wonderware Software Resource Issues With Performance Monitor PDF

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Tech Note 868 - Troubleshooting Wonderware Software Resource Issues With Performance Monitor PDF

Uploaded by

Taleb Eajal
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
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Troubleshooting Wonderware Software Resource Issues with Performance Monitor

Tech Note 868


Troubleshooting Wonderware Software Resource Issues with Performance Monitor

All Tech Notes, Tech Alerts and KBCD documents and software are provided "as is" without warranty of any kind. See the Terms of Use for more information.

Topic#: 002667
Created: June 2012

Introduction
This Tech Note describes how to use Performance Monitor to troubleshoot resource issues with Wonderware products. Performance
Monitor can be used to trend resources from customer computers. For example, Figure 1 (below) shows a continual increase in Private
Bytes.

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Troubleshooting Wonderware Software Resource Issues with Performance Monitor

FIGuRE 1: PERfORMANCE MONItOR SHOWs REsOuRCE PROBLEM

This Tech Note covers the following sections.

Setting up Performance Monitor

Performance Monitor Log File Analysis – Instances

Performance Monitor Log File Analysis – Counters

Performance Monitor Log File Analysis – Counters Maximum

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Troubleshooting Wonderware Software Resource Issues with Performance Monitor

Video Tech Note


A Video Tech Note augments this Tech Note. It shows:

Using the Performance Monitor version from Windows 7 and Windows 2008 (@ 1:36).

Using the Performance Monitor version from Windows XP and Windows 2003 (@ 4:53).

Analyzing a Performance Monitor Log File (@ 6:30).

Application Versions
All Wonderware Product Versions

Setting Up Performance Monitor


Start Windows Performance Monitor from Control Panel > Administrative Tools.

Set up and configure Performance Monitor to log All Processes and Processors.

There are different procedures for Performance Monitor depending on the OS.

For XP and Windows 2003

1. In Performance Monitor select Performance Logs and Alerts/Counter Logs.

2. Right-click Counter Logs, then New Log Settings and type a name.

3. Click the Add Objects button.

4. Click Process in the Performance objects list click Add.

5. Click Processor in the Performance objects list and click Add.

6. Click Close.

7. Under Counters you will see counters like: \\DAVIDU_ADMIN\Process(*)\* and \\DAVIDU_ADMIN\Processor(*)\*
(Figure 2 below).

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Troubleshooting Wonderware Software Resource Issues with Performance Monitor

FIGuRE 2: COuNtERs LIst

8. Keep the default Sample Interval of 15 seconds. If you need to log more than a day's date, change the Sample Interval to one
minute. This will keep the Log File smaller.

9. Press OK to start Performance Monitor Logging. The location of the .blg file is displayed under the Log File Name column.

10. When you finish the test, you can email the .blg file for analysis.

Note: Performance Monitor Help files contain additional information in Creating counter logs under Performance Logs and Alerts.

For Windows 7 and Windows 2008

1. In the Performance Monitor left panel, expand Monitoring Tools/Performance Monitor.

2. Right-click Performance Monitor and click New/Data Collector Set,type new name, and click Next.

3. Accept the default location and click Finish.


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Troubleshooting Wonderware Software Resource Issues with Performance Monitor

4. Click the new Data Collector Set under Data Collector Sets/User Defined.

5. Right-click the new Data Collector Set and click New/Data Collector. Choose Performance counter data collector then click
Next.

6. Click Add, and under Available Counters click Process.

7. In the Instances of selected object panel click <All instances> and click Add.

8. Repeat steps 6-7 for the Processor counter. The added counters should show * for the Instance for both Process and Processor.

9. Click OK.

10. Keep the default Sample Interval of 15 seconds. If you need to log more than a day's date, change the Sample Interval to one
minute. This will keep the Log File smaller.

11. To start the Performance Monitor Logging, right-click the new data set and click Start, or press the green arrow in the Toolbar.

The location of the .blg file is displayed under the Output column.

12. When the test is finished you can email the .blg file for analysis.

Note: The Performance Monitor Help has additional information in Create a Data Collector Set to Monitor Performance Counters.

Performance Monitor Log File Analysis - Instances


Look at the following instances:

aaEngine*

aaGR

aaLogger

sqlservr

svchost*

view*

Performance Monitor Log File Analysis - Counters


Look at the Minimum and Maximum for the following counters:

% Processor Time

Handle Count

Thread Count

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Troubleshooting Wonderware Software Resource Issues with Performance Monitor
Private Bytes

Virtual Bytes

Performance Monitor Log File Analysis – Counters Maximum


There is a possible resource issue when one of the following counters for a given Process is increasing a lot or if the Maximum value is
high as follows:

% Processor Time > 50

Handle Count > 1000

Private Bytes > 500 MB (except SQL Server)

Thread Count > 100

Virtual Bytes > 500 MB (except SQL Server)

D. Ujifusa

Tech Notes are published occasionally by Wonderware Technical Support. Publisher: Invensys Systems, Inc., 26561 Rancho Parkway South, Lake Forest, CA 92630.  There is also
technical information on our software products at Wonderware Technical Support.

For technical support questions, send an e-mail to [email protected].

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©2012 Invensys Systems, Inc. All rights reserved. No part of the material protected by this copyright may be reproduced or utilized in any form or by any means, electronic or
mechanical, including photocopying, recording, broadcasting, or by anyinformation storage and retrieval system, without permission in writing from Invensys Systems, Inc.
Terms of Use.

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