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Customer Satisfaction Towards Max Fashion Shopping

The document describes a customer satisfaction survey for Max Fashion shopping. It contains 20 multiple choice questions regarding customers' demographics, shopping behaviors at Max Fashion, factors influencing purchases, satisfaction with products/services, and ratings of Max Fashion compared to other retailers. The purpose is to understand customer satisfaction towards Max Fashion shopping.

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subha
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2K views5 pages

Customer Satisfaction Towards Max Fashion Shopping

The document describes a customer satisfaction survey for Max Fashion shopping. It contains 20 multiple choice questions regarding customers' demographics, shopping behaviors at Max Fashion, factors influencing purchases, satisfaction with products/services, and ratings of Max Fashion compared to other retailers. The purpose is to understand customer satisfaction towards Max Fashion shopping.

Uploaded by

subha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer satisfaction towards max fashion shopping

1.Name(optional):

2.Gender:

A. Male
B. Female

3.Age:

A. 18 -20
B. 21-26
C. 26-30
D. 30 and above

4.Occupation:

A. Student
B. Employed
C. Self employed
D. Others

5. Monthly income:

A. Less than 10000


B. 10000-20000
C. 20000-30000
D. 30000 and above

6. Which store first comes to your mind when you think of purchasing a clothes?

A. Max fashion
B. Reliance trends
C. Big bazaar
D. Lifestyle
E. pantaloons

7. What is your expenditure on shopping at max fashion yearly?

A. Upto 1000
B. 1000-2000
C. 2000-3000
D. Above

8.How often do you purchase?

A. Monthly
B. Quarterly
C. Seasonally/ during offers in occasion

9.What factor influence you to buy from max fashion?

A. Hoardings
B. Newspaper
C. Tv
D. Window shopping
E. Reference group

10.How is the customer assistance process in max fashion shopping?

A. Highly satisfied
B. Satisfied
C. Neither satisfied nor dissatisfied
D. Dissatisfied
E. Highly dissatisfied

11.Do you satisfied with the billing system of max fashion shopping

A. Yes
B. No

12.Do you think that the discount offered by max fashion attracts you to buy?

A. Yes
B. No

13.Which promotional services do you expect from max fashion?

A. Discount/ attractive offers


B. Coupons
C. Free gifts
D. Game shows

14.How was the appearance of showroom and cleanliness?

A. Excellent
B. Good
C. Average
D. Bad
E. Worst

15. What makes you to do shopping at max?

A. Quality
B. Price
C. Collections
D. Others

16. Rank the following features that encourage your purchase in max fashion?

category 1 2 3 4 5
excellent Very good good fair average
Location
facilities
price
Good brand
Convenient
17. a) Are you satisfied with the brands offered by max fashion under different departments and
categories?

A. Yes
B. No

b) Rate the following departments on your level of satisfaction for the brands/ products being
offered?

Rating 1 2 3 4 5
excellent Very good good fair average
Mens wear
Womens wear
Kids wear
Foot wear
Handbags and
Other
accessories

18. Where do you usually go for max shopping?

A. Shopping mall
B. Max outlet
C. Online shopping
D. Others specify

19.How was your overall experience visiting at the max fashion shopping?

A. Excellent
B. Good
C. Average
D. Bad
E. Worst

20. Rank the following retail shop according to your satisfaction

1 2 3 4 5
excellent Very good good fair average
Max fashion
Reliance
trends
pantaloons
lifestyle
Big bazaar

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